Daily Papers

Black-box distillation creates student large language models (LLMs) by learning from a proprietary teacher model's text outputs alone, without access to its internal logits or parameters. In this work, we introduce Generative Adversarial Distillation (GAD), which enables on-policy and black-box distillation. GAD frames the student LLM as a generator and trains a discriminator to distinguish its responses from the teacher LLM's, creating a minimax game. The discriminator acts as an on-policy reward model that co-evolves with the student, providing stable, adaptive feedback. Experimental results show that GAD consistently surpasses the commonly used sequence-level knowledge distillation. In particular, Qwen2.5-14B-Instruct (student) trained with GAD becomes comparable to its teacher, GPT-5-Chat, on the LMSYS-Chat automatic evaluation. The results establish GAD as a promising and effective paradigm for black-box LLM distillation.

Studying how people interact with large language models (LLMs) in real-world scenarios is increasingly important due to their widespread use in various applications. In this paper, we introduce LMSYS-Chat-1M, a large-scale dataset containing one million real-world conversations with 25 state-of-the-art LLMs. This dataset is collected from 210K unique IP addresses in the wild on our Vicuna demo and Chatbot Arena website. We offer an overview of the dataset's content, including its curation process, basic statistics, and topic distribution, highlighting its diversity, originality, and scale. We demonstrate its versatility through four use cases: developing content moderation models that perform similarly to GPT-4, building a safety benchmark, training instruction-following models that perform similarly to Vicuna, and creating challenging benchmark questions. We believe that this dataset will serve as a valuable resource for understanding and advancing LLM capabilities. The dataset is publicly available at https://huggingface.co/datasets/lmsys/lmsys-chat-1m.

The recent success of large language models (LLMs) has shown great potential to develop more powerful conversational recommender systems (CRSs), which rely on natural language conversations to satisfy user needs. In this paper, we embark on an investigation into the utilization of ChatGPT for conversational recommendation, revealing the inadequacy of the existing evaluation protocol. It might over-emphasize the matching with the ground-truth items or utterances generated by human annotators, while neglecting the interactive nature of being a capable CRS. To overcome the limitation, we further propose an interactive Evaluation approach based on LLMs named iEvaLM that harnesses LLM-based user simulators. Our evaluation approach can simulate various interaction scenarios between users and systems. Through the experiments on two publicly available CRS datasets, we demonstrate notable improvements compared to the prevailing evaluation protocol. Furthermore, we emphasize the evaluation of explainability, and ChatGPT showcases persuasive explanation generation for its recommendations. Our study contributes to a deeper comprehension of the untapped potential of LLMs for CRSs and provides a more flexible and easy-to-use evaluation framework for future research endeavors. The codes and data are publicly available at https://github.com/RUCAIBox/iEvaLM-CRS.

Large Language Models (LLMs) have showcased remarkable capabilities in various Natural Language Processing tasks. For automatic open-domain dialogue evaluation in particular, LLMs have been seamlessly integrated into evaluation frameworks, and together with human evaluation, compose the backbone of most evaluations. However, existing evaluation benchmarks often rely on outdated datasets and evaluate aspects like Fluency and Relevance, which fail to adequately capture the capabilities and limitations of state-of-the-art chatbot models. This paper critically examines current evaluation benchmarks, highlighting that the use of older response generators and quality aspects fail to accurately reflect modern chatbot capabilities. A small annotation experiment on a recent LLM-generated dataset (SODA) reveals that LLM evaluators such as GPT-4 struggle to detect actual deficiencies in dialogues generated by current LLM chatbots.

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique, reference-free neural metrics that better align with human evaluations. Notably among them, large language models (LLMs), particularly the instruction-tuned variants like ChatGPT, are shown to be promising substitutes for human judges. Yet, existing works on utilizing LLMs for automatic dialogue evaluation are limited in their scope in terms of the number of meta-evaluation datasets, mode of evaluation, coverage of LLMs, etc. Hence, it remains inconclusive how effective these LLMs are. To this end, we conduct a comprehensive study on the application of LLMs for automatic dialogue evaluation. Specifically, we analyze the multi-dimensional evaluation capability of 30 recently emerged LLMs at both turn and dialogue levels, using a comprehensive set of 12 meta-evaluation datasets. Additionally, we probe the robustness of the LLMs in handling various adversarial perturbations at both turn and dialogue levels. Finally, we explore how model-level and dimension-level ensembles impact the evaluation performance. All resources are available at https://github.com/e0397123/comp-analysis.

Large Language Models (LLMs) have unlocked new capabilities and applications; however, evaluating the alignment with human preferences still poses significant challenges. To address this issue, we introduce Chatbot Arena, an open platform for evaluating LLMs based on human preferences. Our methodology employs a pairwise comparison approach and leverages input from a diverse user base through crowdsourcing. The platform has been operational for several months, amassing over 240K votes. This paper describes the platform, analyzes the data we have collected so far, and explains the tried-and-true statistical methods we are using for efficient and accurate evaluation and ranking of models. We confirm that the crowdsourced questions are sufficiently diverse and discriminating and that the crowdsourced human votes are in good agreement with those of expert raters. These analyses collectively establish a robust foundation for the credibility of Chatbot Arena. Because of its unique value and openness, Chatbot Arena has emerged as one of the most referenced LLM leaderboards, widely cited by leading LLM developers and companies. Our demo is publicly available at https://chat.lmsys.org.

We propose LLM-Eval, a unified multi-dimensional automatic evaluation method for open-domain conversations with large language models (LLMs). Existing evaluation methods often rely on human annotations, ground-truth responses, or multiple LLM prompts, which can be expensive and time-consuming. To address these issues, we design a single prompt-based evaluation method that leverages a unified evaluation schema to cover multiple dimensions of conversation quality in a single model call. We extensively evaluate the performance of LLM-Eval on various benchmark datasets, demonstrating its effectiveness, efficiency, and adaptability compared to state-of-the-art evaluation methods. Our analysis also highlights the importance of choosing suitable LLMs and decoding strategies for accurate evaluation results. LLM-Eval offers a versatile and robust solution for evaluating open-domain conversation systems, streamlining the evaluation process and providing consistent performance across diverse scenarios.

The emergence of Large Language Models (LLMs) as chat assistants capable of generating human-like conversations has amplified the need for robust evaluation methods, particularly for open-ended tasks. Conventional metrics like BLEU and ROUGE, while useful, are increasingly inadequate for capturing the subtle semantics and contextual richness of such generative outputs. We propose a reference-guided verdict method that automates the evaluation process by leveraging multiple LLMs-as-judges. Through experiments on three open-ended question-answering tasks, we demonstrate that combining multiple LLMs-as-judges significantly improves the reliability and accuracy of evaluations, particularly in complex tasks where a single model might struggle. Our findings reveal a strong correlation with human evaluations, establishing our method as a viable and effective alternative to traditional metrics and human judgments, particularly in the context of LLM-based chat assistants where the complexity and diversity of responses challenge existing benchmarks.

Evaluating the quality of generated text is a challenging task in NLP, due to the inherent complexity and diversity of text. Recently, large language models (LLMs) have garnered significant attention due to their impressive performance in various tasks. Therefore, we present this paper to investigate the effectiveness of LLMs, especially ChatGPT, and explore ways to optimize their use in assessing text quality. We compared three kinds of reference-free evaluation methods. The experimental results prove that ChatGPT is capable of evaluating text quality effectively from various perspectives without reference and demonstrates superior performance than most existing automatic metrics. In particular, the Explicit Score, which utilizes ChatGPT to generate a numeric score measuring text quality, is the most effective and reliable method among the three exploited approaches. However, directly comparing the quality of two texts may lead to suboptimal results. We believe this paper will provide valuable insights for evaluating text quality with LLMs and have released the used data.

The advent of large language models (LLMs), such as GPT, Gemini, and DeepSeek, has significantly advanced natural language processing, giving rise to sophisticated chatbots capable of diverse language-related tasks. The transition from these traditional LLM chatbots to more advanced AI agents represents a pivotal evolutionary step. However, existing evaluation frameworks often blur the distinctions between LLM chatbots and AI agents, leading to confusion among researchers selecting appropriate benchmarks. To bridge this gap, this paper introduces a systematic analysis of current evaluation approaches, grounded in an evolutionary perspective. We provide a detailed analytical framework that clearly differentiates AI agents from LLM chatbots along five key aspects: complex environment, multi-source instructor, dynamic feedback, multi-modal perception, and advanced capability. Further, we categorize existing evaluation benchmarks based on external environments driving forces, and resulting advanced internal capabilities. For each category, we delineate relevant evaluation attributes, presented comprehensively in practical reference tables. Finally, we synthesize current trends and outline future evaluation methodologies through four critical lenses: environment, agent, evaluator, and metrics. Our findings offer actionable guidance for researchers, facilitating the informed selection and application of benchmarks in AI agent evaluation, thus fostering continued advancement in this rapidly evolving research domain.

As large language models (LLMs) increasingly permeate daily lives, there is a growing demand for real-time interactions that mirror human conversations. Traditional turn-based chat systems driven by LLMs prevent users from verbally interacting with the system while it is generating responses. To overcome these limitations, we adapt existing LLMs to duplex models so that these LLMs can listen for users while generating output and dynamically adjust themselves to provide users with instant feedback. % such as in response to interruptions. Specifically, we divide the queries and responses of conversations into several time slices and then adopt a time-division-multiplexing (TDM) encoding-decoding strategy to pseudo-simultaneously process these slices. Furthermore, to make LLMs proficient enough to handle real-time conversations, we build a fine-tuning dataset consisting of alternating time slices of queries and responses as well as covering typical feedback types in instantaneous interactions. Our experiments show that although the queries and responses of conversations are segmented into incomplete slices for processing, LLMs can preserve their original performance on standard benchmarks with a few fine-tuning steps on our dataset. Automatic and human evaluation indicate that duplex models make user-AI interactions more natural and human-like, and greatly improve user satisfaction compared to vanilla LLMs. Our duplex model and dataset will be released.

Language models (LMs) as conversational assistants recently became popular tools that help people accomplish a variety of tasks. These typically result from adapting LMs pretrained on general domain text sequences through further instruction-tuning and possibly preference optimisation methods. The evaluation of such LMs would ideally be performed using human judgement, however, this is not scalable. On the other hand, automatic evaluation featuring auxiliary LMs as judges and/or knowledge-based tasks is scalable but struggles with assessing conversational ability and adherence to instructions. To help accelerate the development of LMs as conversational assistants, we propose a novel automatic evaluation task: HumanRankEval (HRE). It consists of a large-scale, diverse and high-quality set of questions, each with several answers authored and scored by humans. To perform evaluation, HRE ranks these answers based on their log-likelihood under the LM's distribution, and subsequently calculates their correlation with the corresponding human rankings. We support HRE's efficacy by investigating how efficiently it separates pretrained and instruction-tuned LMs of various sizes. We show that HRE correlates well with human judgements and is particularly responsive to model changes following instruction-tuning.

Interacting with human via high-quality multi-turn dialogues is a key feature of large language models (LLMs). However, human-based evaluation of such capability involves intensive manual labor. This report provides a preliminary evaluation of existing large language models for human-style multi-turn chatting, through an LLM-based approach. We start from real-world human dialogues and keep the very first utterances as the ChatSEED. Then we prompt LLMs to generate a full multi-turn dialogue (tens of utterances) based on the ChatSEED, utterance by utterance. Finally, we adopt state-of-the-art LLMs (GPT-4, \etc) as the judge to evaluate the generated dialogues. With different evaluation protocols, we come to substantially identical conclusions. We find that GPT-4 can generate human-style multi-turn dialogues with impressive quality, significantly outperforms its counterparts. It's difficult for a discriminator to distinguish between GPT-4 generated dialogues and human dialogues. In contrast, other LLMs struggle to generate multi-turn dialogues of satisfactory quality due to poor instruction-following capability, tendency to generate lengthy utterances, or limited general capability. All data and codes will be provided in https://github.com/open-compass/BotChat/ and we hope they can serve as a valuable resource for evaluating multi-turn chatting capabilities of LLMs.

Using large language models (LLMs) to evaluate text quality has recently gained popularity. Some prior works explore the idea of using LLMs for evaluation, while they differ in some details of the evaluation process. In this paper, we analyze LLM evaluation (Chiang and Lee, 2023) and G-Eval (Liu et al., 2023), and we discuss how those details in the evaluation process change how well the ratings given by LLMs correlate with human ratings. We find that the auto Chain-of-Thought (CoT) used in G-Eval does not always make G-Eval more aligned with human ratings. We also show that forcing the LLM to output only a numeric rating, as in G-Eval, is suboptimal. Last, we reveal that asking the LLM to explain its own ratings consistently improves the correlation between the ChatGPT and human ratings and pushes state-of-the-art (SoTA) correlations on two meta-evaluation datasets.

Speech encompasses a wealth of information, including but not limited to content, paralinguistic, and environmental information. This comprehensive nature of speech significantly impacts communication and is crucial for human-computer interaction. Chat-Oriented Large Language Models (LLMs), known for their general-purpose assistance capabilities, have evolved to handle multi-modal inputs, including speech. Although these models can be adept at recognizing and analyzing speech, they often fall short of generating appropriate responses. We argue that this is due to the lack of principles on task definition and model development, which requires open-source datasets and metrics suitable for model evaluation. To bridge the gap, we present SD-Eval, a benchmark dataset aimed at multidimensional evaluation of spoken dialogue understanding and generation. SD-Eval focuses on paralinguistic and environmental information and includes 7,303 utterances, amounting to 8.76 hours of speech data. The data is aggregated from eight public datasets, representing four perspectives: emotion, accent, age, and background sound. To assess the SD-Eval benchmark dataset, we implement three different models and construct a training set following a similar process as SD-Eval. The training set contains 1,052.72 hours of speech data and 724.4k utterances. We also conduct a comprehensive evaluation using objective evaluation methods (e.g. BLEU and ROUGE), subjective evaluations and LLM-based metrics for the generated responses. Models conditioned with paralinguistic and environmental information outperform their counterparts in both objective and subjective measures. Moreover, experiments demonstrate LLM-based metrics show a higher correlation with human evaluation compared to traditional metrics. We open-source SD-Eval at https://github.com/amphionspace/SD-Eval.

With ChatGPT-like large language models (LLM) prevailing in the community, how to evaluate the ability of LLMs is an open question. Existing evaluation methods suffer from following shortcomings: (1) constrained evaluation abilities, (2) vulnerable benchmarks, (3) unobjective metrics. We suggest that task-based evaluation, where LLM agents complete tasks in a simulated environment, is a one-for-all solution to solve above problems. We present AgentSims, an easy-to-use infrastructure for researchers from all disciplines to test the specific capacities they are interested in. Researchers can build their evaluation tasks by adding agents and buildings on an interactive GUI or deploy and test new support mechanisms, i.e. memory, planning and tool-use systems, by a few lines of codes. Our demo is available at https://agentsims.com .

Evaluating large language model (LLM) based chat assistants is challenging due to their broad capabilities and the inadequacy of existing benchmarks in measuring human preferences. To address this, we explore using strong LLMs as judges to evaluate these models on more open-ended questions. We examine the usage and limitations of LLM-as-a-judge, such as position and verbosity biases and limited reasoning ability, and propose solutions to migrate some of them. We then verify the agreement between LLM judges and human preferences by introducing two benchmarks: MT-bench, a multi-turn question set; and Chatbot Arena, a crowdsourced battle platform. Our results reveal that strong LLM judges like GPT-4 can match both controlled and crowdsourced human preferences well, achieving over 80\% agreement, the same level of agreement between humans. Hence, LLM-as-a-judge is a scalable and explainable way to approximate human preferences, which are otherwise very expensive to obtain. Additionally, we show our benchmark and traditional benchmarks complement each other by evaluating several variants of LLaMA/Vicuna. We will publicly release 80 MT-bench questions, 3K expert votes, and 30K conversations with human preferences from Chatbot Arena.

As the capabilities of chatbots and their underlying LLMs continue to dramatically improve, evaluating their performance has increasingly become a major blocker to their further development. A major challenge is the available benchmarking datasets, which are largely static, outdated, and lacking in multilingual coverage, limiting their ability to capture subtle linguistic and cultural variations. This paper introduces MEDAL, an automated multi-agent framework for generating, evaluating, and curating more representative and diverse open-domain dialogue evaluation benchmarks. Our approach leverages several state-of-the-art LLMs to generate user-chatbot multilingual dialogues, conditioned on varied seed contexts. A strong LLM (GPT-4.1) is then used for a multidimensional analysis of the performance of the chatbots, uncovering noticeable cross-lingual performance differences. Guided by this large-scale evaluation, we curate a new meta-evaluation multilingual benchmark and human-annotate samples with nuanced quality judgments. This benchmark is then used to assess the ability of several reasoning and non-reasoning LLMs to act as evaluators of open-domain dialogues. We find that current LLMs struggle to detect nuanced issues, particularly those involving empathy and reasoning.

The lack of meaningful automatic evaluation metrics for dialog has impeded open-domain dialog research. Standard language generation metrics have been shown to be ineffective for evaluating dialog models. To this end, this paper presents USR, an UnSupervised and Reference-free evaluation metric for dialog. USR is a reference-free metric that trains unsupervised models to measure several desirable qualities of dialog. USR is shown to strongly correlate with human judgment on both Topical-Chat (turn-level: 0.42, system-level: 1.0) and PersonaChat (turn-level: 0.48 and system-level: 1.0). USR additionally produces interpretable measures for several desirable properties of dialog.

This paper describes the systems submitted by team6 for ChatEval, the DSTC 11 Track 4 competition. We present three different approaches to predicting turn-level qualities of chatbot responses based on large language models (LLMs). We report improvement over the baseline using dynamic few-shot examples from a vector store for the prompts for ChatGPT. We also analyze the performance of the other two approaches and report needed improvements for future work. We developed the three systems over just two weeks, showing the potential of LLMs for this task. An ablation study conducted after the challenge deadline shows that the new Llama 2 models are closing the performance gap between ChatGPT and open-source LLMs. However, we find that the Llama 2 models do not benefit from few-shot examples in the same way as ChatGPT.

Recent multi-modal Large Language Models (LLMs) such as GPT-4o have demonstrated strong capabilities of direct speech interaction. However, the lack of specialized and comprehensive benchmarks for end-to-end speech LLM evaluation hinders optimizing the user experience of Audio LLMs in real-world applications. Existing evaluation methods often adapt text-based benchmarks, overlooking speech's unique characteristics and challenges, including prosody, homophones, stuttering, and differing user expectations. Here, we present a novel approach to thoroughly evaluate LLMs in practical speech conversations. We systematically curate real-world chat data relevant to spoken scenarios, introduce diversity in speaker attributes and acoustic conditions, and augment the dataset with speech-specific phenomena. We further design a query-aware evaluation method to use customized evaluation checklists and prompts to enhance the accuracy of automatic evaluation. We conduct comprehensive testing and detailed analysis of various mainstream speech models, revealing significant differences in model performance across different speech scenarios. The use of query-aware evaluation further enables a finer-grained assessment under various speech-specific scenarios. Our benchmark can provide valuable insights for speech model development and evaluation.

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them do not generalize to unseen datasets and/or need a human-generated reference response during inference, making it infeasible for online evaluation. Here, we propose an unreferenced automated evaluation metric that uses large pre-trained language models to extract latent representations of utterances, and leverages the temporal transitions that exist between them. We show that our model achieves higher correlation with human annotations in an online setting, while not requiring true responses for comparison during inference.

Text evaluation has historically posed significant challenges, often demanding substantial labor and time cost. With the emergence of large language models (LLMs), researchers have explored LLMs' potential as alternatives for human evaluation. While these single-agent-based approaches show promise, experimental results suggest that further advancements are needed to bridge the gap between their current effectiveness and human-level evaluation quality. Recognizing that best practices of human evaluation processes often involve multiple human annotators collaborating in the evaluation, we resort to a multi-agent debate framework, moving beyond single-agent prompting strategies. The multi-agent-based approach enables a group of LLMs to synergize with an array of intelligent counterparts, harnessing their distinct capabilities and expertise to enhance efficiency and effectiveness in handling intricate tasks. In this paper, we construct a multi-agent referee team called ChatEval to autonomously discuss and evaluate the quality of generated responses from different models on open-ended questions and traditional natural language generation (NLG) tasks. Our analysis shows that ChatEval transcends mere textual scoring, offering a human-mimicking evaluation process for reliable assessments. Our code is available at https://github.com/chanchimin/ChatEval.

Evaluating text generation capabilities of large language models (LLMs) is challenging, particularly for low-resource languages where methods for direct assessment are scarce. We propose MUG-Eval, a novel framework that evaluates LLMs' multilingual generation capabilities by transforming existing benchmarks into conversational tasks and measuring the LLMs' accuracies on those tasks. We specifically designed these conversational tasks to require effective communication in the target language. Then, we simply use task success rate as a proxy of successful conversation generation. Our approach offers two key advantages: it is independent of language-specific NLP tools or annotated datasets, which are limited for most languages, and it does not rely on LLMs-as-judges, whose evaluation quality degrades outside a few high-resource languages. We evaluate 8 LLMs across 30 languages spanning high, mid, and low-resource categories, and we find that MUG-Eval correlates strongly with established benchmarks (r > 0.75) while enabling standardized comparisons across languages and models. Our framework provides a robust and resource-efficient solution for evaluating multilingual generation that can be extended to thousands of languages.

As LLMs evolve on a daily basis, there is an urgent need for a trustworthy evaluation method that can provide robust evaluation results in a timely fashion. Currently, as static benchmarks are prone to contamination concerns, users tend to trust human voting platforms, such as Chatbot Arena. However, human annotations require extensive manual efforts. To provide an automatic, robust, and trustworthy evaluation framework, we innovatively propose the Auto-Arena of LLMs, which automates the entire evaluation process with LLM agents. Firstly, an examiner LLM devises queries. Then, a pair of candidate LLMs engage in a multi-round peer-battle around the query, during which the LLM's true performance gaps become visible. Finally, a committee of LLM judges collectively discuss and determine the winner, which alleviates bias and promotes fairness. In our extensive experiment on the 17 newest LLMs, Auto-Arena shows the highest correlation with human preferences, providing a promising alternative to human evaluation platforms.

In task-oriented conversational AI evaluation, unsupervised methods poorly correlate with human judgments, and supervised approaches lack generalization. Recent advances in large language models (LLMs) show robust zeroshot and few-shot capabilities across NLP tasks. This paper explores using LLMs for automated dialogue quality evaluation, experimenting with various configurations on public and proprietary datasets. Manipulating factors such as model size, in-context examples, and selection techniques, we examine "chain-of-thought" (CoT) reasoning and label extraction procedures. Our results show that (1) larger models yield more accurate dialogue labels; (2) algorithmic selection of in-context examples outperforms random selection; (3) CoT reasoning where an LLM is asked to provide justifications before outputting final labels improves performance; and (4) fine-tuned LLMs outperform out-of-the-box ones. Our results indicate that LLMs that are suitably fine-tuned and have sufficient reasoning capabilities can be leveraged for automated dialogue evaluation.

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for addressing employee inquiries. We inserted a human-in-the-loop in various parts of the development cycles such as dataset collection, prompt optimization, and evaluation of generated output. By enhancing the LLM-driven chatbot's response quality and exploring alternative retrieval methods, we have created an efficient, scalable, and flexible tool for HR professionals to address employee inquiries effectively. Our experiments and evaluation conclude that GPT-4 outperforms other models and can overcome inconsistencies in data through internal reasoning capabilities. Additionally, through expert analysis, we infer that reference-free evaluation metrics such as G-Eval and Prometheus demonstrate reliability closely aligned with that of human evaluation.

Language Models (LMs) often cannot be deployed because of their potential to harm users in hard-to-predict ways. Prior work identifies harmful behaviors before deployment by using human annotators to hand-write test cases. However, human annotation is expensive, limiting the number and diversity of test cases. In this work, we automatically find cases where a target LM behaves in a harmful way, by generating test cases ("red teaming") using another LM. We evaluate the target LM's replies to generated test questions using a classifier trained to detect offensive content, uncovering tens of thousands of offensive replies in a 280B parameter LM chatbot. We explore several methods, from zero-shot generation to reinforcement learning, for generating test cases with varying levels of diversity and difficulty. Furthermore, we use prompt engineering to control LM-generated test cases to uncover a variety of other harms, automatically finding groups of people that the chatbot discusses in offensive ways, personal and hospital phone numbers generated as the chatbot's own contact info, leakage of private training data in generated text, and harms that occur over the course of a conversation. Overall, LM-based red teaming is one promising tool (among many needed) for finding and fixing diverse, undesirable LM behaviors before impacting users.

Large Language Models (LLMs) have fast become an essential tools to many conversational chatbots due to their ability to provide coherent answers for varied queries. Datasets used to train these LLMs are often a mix of generic and synthetic samples, thus lacking the verification needed to provide correct and verifiable answers for T.V. News. We collect and share a large collection of QA pairs extracted from transcripts of news recordings from various news-channels across the United States. Resultant QA pairs are then used to fine-tune an off-the-shelf LLM model. Our model surpasses base models of similar size on several open LLM benchmarks. We further integrate and propose a RAG method to improve contextualization of our answers and also point it to a verifiable news recording.

By organizing knowledge within a research field, Systematic Reviews (SR) provide valuable leads to steer research. Evidence suggests that SRs have become first-class artifacts in software engineering. However, the tedious manual effort associated with the screening phase of SRs renders these studies a costly and error-prone endeavor. While screening has traditionally been considered not amenable to automation, the advent of generative AI-driven chatbots, backed with large language models is set to disrupt the field. In this report, we propose an approach to leverage these novel technological developments for automating the screening of SRs. We assess the consistency, classification performance, and generalizability of ChatGPT in screening articles for SRs and compare these figures with those of traditional classifiers used in SR automation. Our results indicate that ChatGPT is a viable option to automate the SR processes, but requires careful considerations from developers when integrating ChatGPT into their SR tools.

Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage benchmarks that assess older chatbots on aspects such as fluency and relevance, which are not reflective of the challenges associated with contemporary models. In fact, a qualitative analysis on Soda, a GPT-3.5 generated dialogue dataset, suggests that current chatbots may exhibit several recurring issues related to coherence and commonsense knowledge, but generally produce highly fluent and relevant responses. Noting the aforementioned limitations, this paper introduces Soda-Eval, an annotated dataset based on Soda that covers over 120K turn-level assessments across 10K dialogues, where the annotations were generated by GPT-4. Using Soda-Eval as a benchmark, we then study the performance of several open-access instruction-tuned LLMs, finding that dialogue evaluation remains challenging. Fine-tuning these models improves performance over few-shot inferences, both in terms of correlation and explanation.

Voice-based conversational AI systems increasingly rely on cascaded architectures that combine speech-to-text (STT), large language models (LLMs), and text-to-speech (TTS) components. We present a large-scale empirical comparison of STT x LLM x TTS stacks using data sampled from over 300,000 AI-conducted job interviews. We used an LLM-as-a-Judge automated evaluation framework to assess conversational quality, technical accuracy, and skill assessment capabilities. Our analysis of five production configurations reveals that a stack combining Google's STT, GPT-4.1, and Cartesia's TTS outperforms alternatives in both objective quality metrics and user satisfaction scores. Surprisingly, we find that objective quality metrics correlate weakly with user satisfaction scores, suggesting that user experience in voice-based AI systems depends on factors beyond technical performance. Our findings provide practical guidance for selecting components in multimodal conversations and contribute a validated evaluation methodology for human-AI interactions.

The rise of big data has amplified the need for efficient, user-friendly automated machine learning (AutoML) tools. However, the intricacy of understanding domain-specific data and defining prediction tasks necessitates human intervention making the process time-consuming while preventing full automation. Instead, envision an intelligent agent capable of assisting users in conducting AutoML tasks through intuitive, natural conversations without requiring in-depth knowledge of the underlying machine learning (ML) processes. This agent's key challenge is to accurately comprehend the user's prediction goals and, consequently, formulate precise ML tasks, adjust data sets and model parameters accordingly, and articulate results effectively. In this paper, we take a pioneering step towards this ambitious goal by introducing a ChatGPT-based conversational data-science framework to act as a "personal data scientist". Precisely, we utilize Large Language Models (ChatGPT) to build a natural interface between the users and the ML models (Scikit-Learn), which in turn, allows us to approach this ambitious problem with a realistic solution. Our model pivots around four dialogue states: Data Visualization, Task Formulation, Prediction Engineering, and Result Summary and Recommendation. Each state marks a unique conversation phase, impacting the overall user-system interaction. Multiple LLM instances, serving as "micro-agents", ensure a cohesive conversation flow, granting us granular control over the conversation's progression. In summary, we developed an end-to-end system that not only proves the viability of the novel concept of conversational data science but also underscores the potency of LLMs in solving complex tasks. Interestingly, its development spotlighted several critical weaknesses in the current LLMs (ChatGPT) and highlighted substantial opportunities for improvement.

With the rise of Large Language Models (LLMs) and their ubiquitous deployment in diverse domains, measuring language model behavior on realistic data is imperative. For example, a company deploying a client-facing chatbot must ensure that the model will not respond to client requests with profanity. Current evaluations approach this problem using small, domain-specific datasets with human-curated labels. These evaluation sets are often sampled from a narrow and simplified distribution, and data sources can unknowingly be leaked into the training set which can lead to misleading evaluations. To bypass these drawbacks, we propose a framework for self-supervised evaluation of LLMs by analyzing their sensitivity or invariance to transformations on the input text. Self-supervised evaluation can directly monitor LLM behavior on datasets collected in the wild or streamed during live model deployment. We demonstrate self-supervised evaluation strategies for measuring closed-book knowledge, toxicity, and long-range context dependence, in addition to sensitivity to grammatical structure and tokenization errors. When comparisons to similar human-labeled benchmarks are available, we find strong correlations between self-supervised and human-supervised evaluations. The self-supervised paradigm complements current evaluation strategies that rely on labeled data.

Evaluation and ranking of large language models (LLMs) has become an important problem with the proliferation of these models and their impact. Evaluation methods either require human responses which are expensive to acquire or use pairs of LLMs to evaluate each other which can be unreliable. In this paper, we provide a novel perspective where, given a dataset of prompts (viz. questions, instructions, etc.) and a set of LLMs, we rank them without access to any ground truth or reference responses. Inspired by real life where both an expert and a knowledgeable person can identify a novice our main idea is to consider triplets of models, where each one of them evaluates the other two, correctly identifying the worst model in the triplet with high probability. We also analyze our idea and provide sufficient conditions for it to succeed. Applying this idea repeatedly, we propose two methods to rank LLMs. In experiments on different generative tasks (summarization, multiple-choice, and dialog), our methods reliably recover close to true rankings without reference data. This points to a viable low-resource mechanism for practical use.

Evaluating large language models (LLMs) in diverse and challenging scenarios is essential to align them with human preferences. To mitigate the prohibitive costs associated with human evaluations, utilizing a powerful LLM as a judge has emerged as a favored approach. Nevertheless, this methodology encounters several challenges, including substantial expenses, concerns regarding privacy and security, and reproducibility. In this paper, we propose a straightforward, replicable, and accurate automated evaluation method by leveraging a lightweight LLM as the judge, named RocketEval. Initially, we identify that the performance disparity between lightweight and powerful LLMs in evaluation tasks primarily stems from their ability to conduct comprehensive analyses, which is not easily enhanced through techniques such as chain-of-thought reasoning. By reframing the evaluation task as a multi-faceted Q&A using an instance-specific checklist, we demonstrate that the limited judgment accuracy of lightweight LLMs is largely attributes to high uncertainty and positional bias. To address these challenges, we introduce an automated evaluation process grounded in checklist grading, which is designed to accommodate a variety of scenarios and questions. This process encompasses the creation of checklists, the grading of these checklists by lightweight LLMs, and the reweighting of checklist items to align with the supervised annotations. Our experiments carried out on the automated evaluation benchmarks, MT-Bench and WildBench datasets, reveal that RocketEval, when using Gemma-2-2B as the judge, achieves a high correlation (0.965) with human preferences, which is comparable to GPT-4o. Moreover, RocketEval provides a cost reduction exceeding 50-fold for large-scale evaluation and comparison scenarios. Our code is available at https://github.com/Joinn99/RocketEval-ICLR .

The computational and energy costs of Large Language Models (LLMs) have increased exponentially driven by the growing model sizes and the massive adoption of LLMs by hundreds of millions of users. The unit cost of an LLM is the computation of a token. Therefore, the tokenizer plays an important role in the efficiency of a model, and they are carefully optimized to minimize the number of tokens for the text in their training corpus. One of the most popular applications of LLMs are chatbots that interact with users. A key observation is that, for those chatbots, what is important is the performance of the tokenizer in the user text input and the chatbot responses. Those are most likely different from the text in the training corpus. So, a question that immediately arises is whether there is a potential benefit in optimizing tokenizers for chatbot conversations. In this paper, this idea is explored for different tokenizers by using a publicly available corpus of chatbot conversations to redesign their vocabularies and evaluate their performance in this domain. The results show that conversation-optimized tokenizers consistently reduce the number of tokens in chatbot dialogues, which can lead to meaningful energy savings, in the range of 5% to 10% while having minimal or even slightly positive impact on tokenization efficiency for the original training corpus.

Instruction-tuned Large Language Models (LLMs) have recently showcased remarkable advancements in their ability to generate fitting responses to natural language instructions. However, many current works rely on manual evaluation to judge the quality of generated responses. Since such manual evaluation is time-consuming, it does not easily scale to the evaluation of multiple models and model variants. In this short paper, we propose a straightforward but remarkably effective evaluation metric called SemScore, in which we directly compare model outputs to gold target responses using semantic textual similarity (STS). We conduct a comparative evaluation of the model outputs of 12 prominent instruction-tuned LLMs using 8 widely-used evaluation metrics for text generation. We find that our proposed SemScore metric outperforms all other, in many cases more complex, evaluation metrics in terms of correlation to human evaluation. These findings indicate the utility of our proposed metric for the evaluation of instruction-tuned LLMs.

In the rapidly evolving field of artificial intelligence, large language models (LLMs) have demonstrated significant capabilities across numerous applications. However, the performance of these models in languages with fewer resources, such as Swedish, remains under-explored. This study introduces a comprehensive human benchmark to assess the efficacy of prominent LLMs in understanding and generating Swedish language texts using forced choice ranking. We employ a modified version of the ChatbotArena benchmark, incorporating human feedback to evaluate eleven different models, including GPT-4, GPT-3.5, various Claude and Llama models, and bespoke models like Dolphin-2.9-llama3b-8b-flashback and BeagleCatMunin. These models were chosen based on their performance on LMSYS chatbot arena and the Scandeval benchmarks. We release the chatbotarena.se benchmark as a tool to improve our understanding of language model performance in Swedish with the hopes that it will be widely used. We aim to create a leaderboard once sufficient data has been collected and analysed.

The increasing availability of real-world conversation data offers exciting opportunities for researchers to study user-chatbot interactions. However, the sheer volume of this data makes manually examining individual conversations impractical. To overcome this challenge, we introduce WildVis, an interactive tool that enables fast, versatile, and large-scale conversation analysis. WildVis provides search and visualization capabilities in the text and embedding spaces based on a list of criteria. To manage million-scale datasets, we implemented optimizations including search index construction, embedding precomputation and compression, and caching to ensure responsive user interactions within seconds. We demonstrate WildVis's utility through three case studies: facilitating chatbot misuse research, visualizing and comparing topic distributions across datasets, and characterizing user-specific conversation patterns. WildVis is open-source and designed to be extendable, supporting additional datasets and customized search and visualization functionalities.

Large language models (LLMs) are gaining increasing popularity in both academia and industry, owing to their unprecedented performance in various applications. As LLMs continue to play a vital role in both research and daily use, their evaluation becomes increasingly critical, not only at the task level, but also at the society level for better understanding of their potential risks. Over the past years, significant efforts have been made to examine LLMs from various perspectives. This paper presents a comprehensive review of these evaluation methods for LLMs, focusing on three key dimensions: what to evaluate, where to evaluate, and how to evaluate. Firstly, we provide an overview from the perspective of evaluation tasks, encompassing general natural language processing tasks, reasoning, medical usage, ethics, educations, natural and social sciences, agent applications, and other areas. Secondly, we answer the `where' and `how' questions by diving into the evaluation methods and benchmarks, which serve as crucial components in assessing performance of LLMs. Then, we summarize the success and failure cases of LLMs in different tasks. Finally, we shed light on several future challenges that lie ahead in LLMs evaluation. Our aim is to offer invaluable insights to researchers in the realm of LLMs evaluation, thereby aiding the development of more proficient LLMs. Our key point is that evaluation should be treated as an essential discipline to better assist the development of LLMs. We consistently maintain the related open-source materials at: https://github.com/MLGroupJLU/LLM-eval-survey.

With the rapid adoption of LLM-based chatbots, there is a pressing need to evaluate what humans and LLMs can achieve together. However, standard benchmarks, such as MMLU, measure LLM capabilities in isolation (i.e., "AI-alone"). Here, we design and conduct a user study to convert MMLU questions into user-AI conversations, by seeding the user with the question and having them carry out a conversation with the LLM to answer their question. We release ChatBench, a new dataset with AI-alone, user-alone, and user-AI data for 396 questions and two LLMs, including 144K answers and 7,336 user-AI conversations. We find that AI-alone accuracy fails to predict user-AI accuracy, with significant differences across multiple subjects (math, physics, and moral reasoning), and we analyze the user-AI conversations to provide insight into how they diverge from AI-alone benchmarks. Finally, we show that fine-tuning a user simulator on a subset of ChatBench improves its ability to estimate user-AI accuracies, increasing correlation on held-out questions by more than 20 points, creating possibilities for scaling interactive evaluation.

Existing large language models (LLMs) evaluation methods typically focus on testing the performance on some closed-environment and domain-specific benchmarks with human annotations. In this paper, we explore a novel unsupervised evaluation direction, utilizing peer-review mechanisms to measure LLMs automatically. In this setting, both open-source and closed-source LLMs lie in the same environment, capable of answering unlabeled questions and evaluating each other, where each LLM's response score is jointly determined by other anonymous ones. To obtain the ability hierarchy among these models, we assign each LLM a learnable capability parameter to adjust the final ranking. We formalize it as a constrained optimization problem, intending to maximize the consistency of each LLM's capabilities and scores. The key assumption behind is that high-level LLM can evaluate others' answers more accurately than low-level ones, while higher-level LLM can also achieve higher response scores. Moreover, we propose three metrics called PEN, CIN, and LIS to evaluate the gap in aligning human rankings. We perform experiments on multiple datasets with these metrics, validating the effectiveness of the proposed approach.

This paper presents the first few-shot LLM-based chatbot that almost never hallucinates and has high conversationality and low latency. WikiChat is grounded on the English Wikipedia, the largest curated free-text corpus. WikiChat generates a response from an LLM, retains only the grounded facts, and combines them with additional information it retrieves from the corpus to form factual and engaging responses. We distill WikiChat based on GPT-4 into a 7B-parameter LLaMA model with minimal loss of quality, to significantly improve its latency, cost and privacy, and facilitate research and deployment. Using a novel hybrid human-and-LLM evaluation methodology, we show that our best system achieves 97.3% factual accuracy in simulated conversations. It significantly outperforms all retrieval-based and LLM-based baselines, and by 3.9%, 38.6% and 51.0% on head, tail and recent knowledge compared to GPT-4. Compared to previous state-of-the-art retrieval-based chatbots, WikiChat is also significantly more informative and engaging, just like an LLM. WikiChat achieves 97.9% factual accuracy in conversations with human users about recent topics, 55.0% better than GPT-4, while receiving significantly higher user ratings and more favorable comments.

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue evaluator is expected to conduct assessment across domains as well. However, most of the state-of-the-art automatic dialogue evaluation metrics (ADMs) are not designed for multi-domain evaluation. We are motivated to design a general and robust framework, MDD-Eval, to address the problem. Specifically, we first train a teacher evaluator with human-annotated data to acquire a rating skill to tell good dialogue responses from bad ones in a particular domain and then, adopt a self-training strategy to train a new evaluator with teacher-annotated multi-domain data, that helps the new evaluator to generalize across multiple domains. MDD-Eval is extensively assessed on six dialogue evaluation benchmarks. Empirical results show that the MDD-Eval framework achieves a strong performance with an absolute improvement of 7% over the state-of-the-art ADMs in terms of mean Spearman correlation scores across all the evaluation benchmarks.

This paper proposes a framework for quantitatively evaluating interactive LLMs such as ChatGPT using publicly available data sets. We carry out an extensive technical evaluation of ChatGPT using 23 data sets covering 8 different common NLP application tasks. We evaluate the multitask, multilingual and multi-modal aspects of ChatGPT based on these data sets and a newly designed multimodal dataset. We find that ChatGPT outperforms LLMs with zero-shot learning on most tasks and even outperforms fine-tuned models on some tasks. We find that it is better at understanding non-Latin script languages than generating them. It is able to generate multimodal content from textual prompts, via an intermediate code generation step. Moreover, we find that ChatGPT is 63.41% accurate on average in 10 different reasoning categories under logical reasoning, non-textual reasoning, and commonsense reasoning, hence making it an unreliable reasoner. It is, for example, better at deductive than inductive reasoning. ChatGPT suffers from hallucination problems like other LLMs and it generates more extrinsic hallucinations from its parametric memory as it does not have access to an external knowledge base. Finally, the interactive feature of ChatGPT enables human collaboration with the underlying LLM to improve its performance, i.e, 8% ROUGE-1 on summarization and 2% ChrF++ on machine translation, in a multi-turn "prompt engineering" fashion. We also release codebase for evaluation set extraction.

Large language models (LLMs) have demonstrated their significant potential to be applied for addressing various application tasks. However, traditional recommender systems continue to face great challenges such as poor interactivity and explainability, which actually also hinder their broad deployment in real-world systems. To address these limitations, this paper proposes a novel paradigm called Chat-Rec (ChatGPT Augmented Recommender System) that innovatively augments LLMs for building conversational recommender systems by converting user profiles and historical interactions into prompts. Chat-Rec is demonstrated to be effective in learning user preferences and establishing connections between users and products through in-context learning, which also makes the recommendation process more interactive and explainable. What's more, within the Chat-Rec framework, user's preferences can transfer to different products for cross-domain recommendations, and prompt-based injection of information into LLMs can also handle the cold-start scenarios with new items. In our experiments, Chat-Rec effectively improve the results of top-k recommendations and performs better in zero-shot rating prediction task. Chat-Rec offers a novel approach to improving recommender systems and presents new practical scenarios for the implementation of AIGC (AI generated content) in recommender system studies.

Recently, the emergence of ChatGPT has attracted wide attention from the computational linguistics community. Many prior studies have shown that ChatGPT achieves remarkable performance on various NLP tasks in terms of automatic evaluation metrics. However, the ability of ChatGPT to serve as an evaluation metric is still underexplored. Considering assessing the quality of natural language generation (NLG) models is an arduous task and NLG metrics notoriously show their poor correlation with human judgments, we wonder whether ChatGPT is a good NLG evaluation metric. In this report, we provide a preliminary meta-evaluation on ChatGPT to show its reliability as an NLG metric. In detail, we regard ChatGPT as a human evaluator and give task-specific (e.g., summarization) and aspect-specific (e.g., relevance) instruction to prompt ChatGPT to evaluate the generated results of NLG models. We conduct experiments on five NLG meta-evaluation datasets (including summarization, story generation and data-to-text tasks). Experimental results show that compared with previous automatic metrics, ChatGPT achieves state-of-the-art or competitive correlation with human judgments in most cases. In addition, we find that the effectiveness of the ChatGPT evaluator might be influenced by the creation method of the meta-evaluation datasets. For the meta-evaluation datasets which are created greatly depending on the reference and thus are biased, the ChatGPT evaluator might lose its effectiveness. We hope our preliminary study could prompt the emergence of a general-purposed reliable NLG metric.

This paper introduces Evalverse, a novel library that streamlines the evaluation of Large Language Models (LLMs) by unifying disparate evaluation tools into a single, user-friendly framework. Evalverse enables individuals with limited knowledge of artificial intelligence to easily request LLM evaluations and receive detailed reports, facilitated by an integration with communication platforms like Slack. Thus, Evalverse serves as a powerful tool for the comprehensive assessment of LLMs, offering both researchers and practitioners a centralized and easily accessible evaluation framework. Finally, we also provide a demo video for Evalverse, showcasing its capabilities and implementation in a two-minute format.

As language models (LMs) scale, they develop many novel behaviors, good and bad, exacerbating the need to evaluate how they behave. Prior work creates evaluations with crowdwork (which is time-consuming and expensive) or existing data sources (which are not always available). Here, we automatically generate evaluations with LMs. We explore approaches with varying amounts of human effort, from instructing LMs to write yes/no questions to making complex Winogender schemas with multiple stages of LM-based generation and filtering. Crowdworkers rate the examples as highly relevant and agree with 90-100% of labels, sometimes more so than corresponding human-written datasets. We generate 154 datasets and discover new cases of inverse scaling where LMs get worse with size. Larger LMs repeat back a dialog user's preferred answer ("sycophancy") and express greater desire to pursue concerning goals like resource acquisition and goal preservation. We also find some of the first examples of inverse scaling in RL from Human Feedback (RLHF), where more RLHF makes LMs worse. For example, RLHF makes LMs express stronger political views (on gun rights and immigration) and a greater desire to avoid shut down. Overall, LM-written evaluations are high-quality and let us quickly discover many novel LM behaviors.

Recently, significant public efforts have been directed towards developing low-cost models with capabilities akin to ChatGPT, thereby fostering the growth of open-source conversational models. However, there remains a scarcity of comprehensive and in-depth evaluations of these models' performance. In this study, we examine the influence of training data factors, including quantity, quality, and linguistic distribution, on model performance. Our analysis is grounded in several publicly accessible, high-quality instruction datasets, as well as our own Chinese multi-turn conversations. We assess various models using a evaluation set of 1,000 samples, encompassing nine real-world scenarios. Our goal is to supplement manual evaluations with quantitative analyses, offering valuable insights for the continued advancement of open-source chat models. Furthermore, to enhance the performance and training and inference efficiency of models in the Chinese domain, we extend the vocabulary of LLaMA - the model with the closest open-source performance to proprietary language models like GPT-3 - and conduct secondary pre-training on 3.4B Chinese words. We make our model, data, as well as code publicly available.

We introduce WildBench, an automated evaluation framework designed to benchmark large language models (LLMs) using challenging, real-world user queries. WildBench consists of 1,024 tasks carefully selected from over one million human-chatbot conversation logs. For automated evaluation with WildBench, we have developed two metrics, WB-Reward and WB-Score, which are computable using advanced LLMs such as GPT-4-turbo. WildBench evaluation uses task-specific checklists to evaluate model outputs systematically and provides structured explanations that justify the scores and comparisons, resulting in more reliable and interpretable automatic judgments. WB-Reward employs fine-grained pairwise comparisons between model responses, generating five potential outcomes: much better, slightly better, slightly worse, much worse, or a tie. Unlike previous evaluations that employed a single baseline model, we selected three baseline models at varying performance levels to ensure a comprehensive pairwise evaluation. Additionally, we propose a simple method to mitigate length bias, by converting outcomes of ``slightly better/worse'' to ``tie'' if the winner response exceeds the loser one by more than K characters. WB-Score evaluates the quality of model outputs individually, making it a fast and cost-efficient evaluation metric. WildBench results demonstrate a strong correlation with the human-voted Elo ratings from Chatbot Arena on hard tasks. Specifically, WB-Reward achieves a Pearson correlation of 0.98 with top-ranking models. Additionally, WB-Score reaches 0.95, surpassing both ArenaHard's 0.91 and AlpacaEval2.0's 0.89 for length-controlled win rates, as well as the 0.87 for regular win rates.

Evaluating the capability of Large Language Models (LLMs) in following instructions has heavily relied on a powerful LLM as the judge, introducing unresolved biases that deviate the judgments from human judges. In this work, we reevaluate various choices for automatic evaluation on a wide range of instruction-following tasks. We experiment with methods that leverage human-written responses and observe that they enhance the reliability of automatic evaluations across a wide range of tasks, resulting in up to a 3.2% improvement in agreement with human judges. We also discovered that human-written responses offer an orthogonal perspective to model-generated responses in following instructions and should be used as an additional context when comparing model responses. Based on these observations, we develop a new evaluation benchmark, Human Response-Guided Evaluation of Instruction Following (HREF), comprising 4,258 samples across 11 task categories with a composite evaluation setup, employing a composite evaluation setup that selects the most reliable method for each category. In addition to providing reliable evaluation, HREF emphasizes individual task performance and is free from contamination. Finally, we study the impact of key design choices in HREF, including the size of the evaluation set, the judge model, the baseline model, and the prompt template. We host a live leaderboard that evaluates LLMs on the private evaluation set of HREF.

Large Language Models (LLMs) have demonstrated promising capabilities as automatic evaluators in assessing the quality of generated natural language. However, LLMs still exhibit biases in evaluation and often struggle to generate coherent evaluations that align with human assessments. In this work, we first conduct a systematic study of the misalignment between LLM evaluators and human judgement, revealing that existing calibration methods aimed at mitigating biases are insufficient for effectively aligning LLM evaluators. Inspired by the use of preference data in RLHF, we formulate the evaluation as a ranking problem and introduce Pairwise-preference Search (PairS), an uncertainty-guided search method that employs LLMs to conduct pairwise comparisons and efficiently ranks candidate texts. PairS achieves state-of-the-art performance on representative evaluation tasks and demonstrates significant improvements over direct scoring. Furthermore, we provide insights into the role of pairwise preference in quantifying the transitivity of LLMs and demonstrate how PairS benefits from calibration.

The field of data visualisation has long aimed to devise solutions for generating visualisations directly from natural language text. Research in Natural Language Interfaces (NLIs) has contributed towards the development of such techniques. However, the implementation of workable NLIs has always been challenging due to the inherent ambiguity of natural language, as well as in consequence of unclear and poorly written user queries which pose problems for existing language models in discerning user intent. Instead of pursuing the usual path of developing new iterations of language models, this study uniquely proposes leveraging the advancements in pre-trained large language models (LLMs) such as ChatGPT and GPT-3 to convert free-form natural language directly into code for appropriate visualisations. This paper presents a novel system, Chat2VIS, which takes advantage of the capabilities of LLMs and demonstrates how, with effective prompt engineering, the complex problem of language understanding can be solved more efficiently, resulting in simpler and more accurate end-to-end solutions than prior approaches. Chat2VIS shows that LLMs together with the proposed prompts offer a reliable approach to rendering visualisations from natural language queries, even when queries are highly misspecified and underspecified. This solution also presents a significant reduction in costs for the development of NLI systems, while attaining greater visualisation inference abilities compared to traditional NLP approaches that use hand-crafted grammar rules and tailored models. This study also presents how LLM prompts can be constructed in a way that preserves data security and privacy while being generalisable to different datasets. This work compares the performance of GPT-3, Codex and ChatGPT across a number of case studies and contrasts the performances with prior studies.

We introduce Vibe-Eval: a new open benchmark and framework for evaluating multimodal chat models. Vibe-Eval consists of 269 visual understanding prompts, including 100 of hard difficulty, complete with gold-standard responses authored by experts. Vibe-Eval is open-ended and challenging with dual objectives: (i) vibe checking multimodal chat models for day-to-day tasks and (ii) rigorously testing and probing the capabilities of present frontier models. Notably, our hard set contains >50% questions that all frontier models answer incorrectly. We explore the nuances of designing, evaluating, and ranking models on ultra challenging prompts. We also discuss trade-offs between human and automatic evaluation, and show that automatic model evaluation using Reka Core roughly correlates to human judgment. We offer free API access for the purpose of lightweight evaluation and plan to conduct formal human evaluations for public models that perform well on the Vibe-Eval's automatic scores. We release the evaluation code and data, see https://github.com/reka-ai/reka-vibe-eval

Large Language Models (LLMs) have made significant strides in natural language generation but often face challenges in tasks requiring precise calculations and structural analysis. This paper investigates the performance of state-of-the-art LLMs on language complexity measurement tasks, through the computation of the LIX readability metric and Average Dependency Distance (ADD). Using Swedish high school and university-level essays, we evaluate the models' abilities to compute LIX scores and perform dependency parsing, comparing their results to established ground truths. Our findings reveal that while all models demonstrate some capacity for these tasks, ChatGPT-o1-mini performs most consistently, achieving the highest accuracy in both LIX computation and dependency parsing. Additionally, we observe a strong significant correlation -0.875 p 0.026 (N=6) between the models' accuracy in computing LIX and their overall performance on the Massive Multitask Language Understanding (MMLU) benchmark. These results suggest that language complexity measurement abilities can serve as a noisy zero-shot proxies for assessing the general capabilities of LLMs, providing a practical method for model evaluation without the need for extensive benchmarking datasets.

Evaluating the quality of multi-turn chatbot interactions remains challenging, as most existing methods assess interactions at the turn level without addressing whether a user's overarching goal was fulfilled. A ``goal'' here refers to an information need or task, such as asking for policy information or applying for leave. We propose a comprehensive framework for goal-oriented evaluation of multi-agent systems (MAS), introducing the Goal Success Rate (GSR) to measure the percentage of fulfilled goals, and a Root Cause of Failure (RCOF) taxonomy to identify reasons for failure in multi-agent chatbots. Our method segments conversations by user goals and evaluates success using all relevant turns. We present a model-based evaluation system combining teacher LLMs, where domain experts define goals, set quality standards serving as a guidance for the LLMs. The LLMs use ``thinking tokens'' to produce interpretable rationales, enabling explainable, data-efficient evaluations. In an enterprise setting, we apply our framework to evaluate AIDA, a zero-to-one employee conversational agent system built as a ground-up multi-agent conversational agent, and observe GSR improvement from 63\% to 79\% over six months since its inception. Our framework is generic and offers actionable insights through a detailed defect taxonomy based on analysis of failure points in multi-agent chatbots, diagnosing overall success, identifying key failure modes, and informing system improvements.

We propose MemoChat, a pipeline for refining instructions that enables large language models (LLMs) to effectively employ self-composed memos for maintaining consistent long-range open-domain conversations. We demonstrate a long-range open-domain conversation through iterative "memorization-retrieval-response" cycles. This requires us to carefully design tailored tuning instructions for each distinct stage. The instructions are reconstructed from a collection of public datasets to teach the LLMs to memorize and retrieve past dialogues with structured memos, leading to enhanced consistency when participating in future conversations. We invite experts to manually annotate a test set designed to evaluate the consistency of long-range conversations questions. Experiments on three testing scenarios involving both open-source and API-accessible chatbots at scale verify the efficacy of MemoChat, which outperforms strong baselines. Our codes, data and models are available here: https://github.com/LuJunru/MemoChat.

When asked, current large language models (LLMs) like ChatGPT claim that they can assist us with relevance judgments. Many researchers think this would not lead to credible IR research. In this perspective paper, we discuss possible ways for LLMs to assist human experts along with concerns and issues that arise. We devise a human-machine collaboration spectrum that allows categorizing different relevance judgment strategies, based on how much the human relies on the machine. For the extreme point of "fully automated assessment", we further include a pilot experiment on whether LLM-based relevance judgments correlate with judgments from trained human assessors. We conclude the paper by providing two opposing perspectives - for and against the use of LLMs for automatic relevance judgments - and a compromise perspective, informed by our analyses of the literature, our preliminary experimental evidence, and our experience as IR researchers. We hope to start a constructive discussion within the community to avoid a stale-mate during review, where work is dammed if is uses LLMs for evaluation and dammed if it doesn't.

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs to assess responses generated by LLMs. However, the meta-evaluation conducted to assess the effectiveness of these LLMs as evaluators is typically constrained by the coverage of existing benchmarks or requires extensive human annotation. This underscores the urgency of methods for scalable meta-evaluation that can effectively, reliably, and efficiently evaluate the performance of LLMs as evaluators across diverse tasks and scenarios, particularly in potentially new, user-defined scenarios. To fill this gap, we propose ScaleEval, an agent-debate-assisted meta-evaluation framework that leverages the capabilities of multiple communicative LLM agents. This framework supports multi-round discussions to assist human annotators in discerning the most capable LLMs as evaluators, which significantly eases their workload in cases that used to require large-scale annotations during meta-evaluation. We release the code for our framework, which is publicly available at: https://github.com/GAIR-NLP/scaleeval.

Large Language Models (LLMs) have recently been shown to be effective as automatic evaluators with simple prompting and in-context learning. In this work, we assemble 15 LLMs of four different size ranges and evaluate their output responses by preference ranking from the other LLMs as evaluators, such as System Star is better than System Square. We then evaluate the quality of ranking outputs introducing the Cognitive Bias Benchmark for LLMs as Evaluators (CoBBLEr), a benchmark to measure six different cognitive biases in LLM evaluation outputs, such as the Egocentric bias where a model prefers to rank its own outputs highly in evaluation. We find that LLMs are biased text quality evaluators, exhibiting strong indications on our bias benchmark (average of 40% of comparisons across all models) within each of their evaluations that question their robustness as evaluators. Furthermore, we examine the correlation between human and machine preferences and calculate the average Rank-Biased Overlap (RBO) score to be 49.6%, indicating that machine preferences are misaligned with humans. According to our findings, LLMs may still be unable to be utilized for automatic annotation aligned with human preferences. Our project page is at: https://minnesotanlp.github.io/cobbler.

With the advancements in conversational AI, such as ChatGPT, this paper focuses on exploring developing Large Language Models (LLMs) for non-English languages, especially emphasizing alignment with human preferences. We introduce a computationally efficient method, leveraging chat vector, to synergize pre-existing knowledge and behaviors in LLMs, restructuring the conventional training paradigm from continual pre-train -> SFT -> RLHF to continual pre-train + chat vector. Our empirical studies, primarily focused on Traditional Chinese, employ LLaMA2 as the base model and acquire the chat vector by subtracting the pre-trained weights, LLaMA2, from the weights of LLaMA2-chat. Evaluating from three distinct facets, which are toxicity, ability of instruction following, and multi-turn dialogue demonstrates the chat vector's superior efficacy in chatting. To confirm the adaptability of our approach, we extend our experiments to include models pre-trained in both Korean and Simplified Chinese, illustrating the versatility of our methodology. Overall, we present a significant solution in aligning LLMs with human preferences efficiently across various languages, accomplished by the chat vector.

This paper presents ChatCounselor, a large language model (LLM) solution designed to provide mental health support. Unlike generic chatbots, ChatCounselor is distinguished by its foundation in real conversations between consulting clients and professional psychologists, enabling it to possess specialized knowledge and counseling skills in the field of psychology. The training dataset, Psych8k, was constructed from 260 in-depth interviews, each spanning an hour. To assess the quality of counseling responses, the counseling Bench was devised. Leveraging GPT-4 and meticulously crafted prompts based on seven metrics of psychological counseling assessment, the model underwent evaluation using a set of real-world counseling questions. Impressively, ChatCounselor surpasses existing open-source models in the counseling Bench and approaches the performance level of ChatGPT, showcasing the remarkable enhancement in model capability attained through high-quality domain-specific data.

Evaluating large language models (LLMs) is challenging. Traditional ground-truth-based benchmarks fail to capture the comprehensiveness and nuance of real-world queries, while LLM-as-judge benchmarks suffer from grading biases and limited query quantity. Both of them may also become contaminated over time. User-facing evaluation, such as Chatbot Arena, provides reliable signals but is costly and slow. In this work, we propose MixEval, a new paradigm for establishing efficient, gold-standard LLM evaluation by strategically mixing off-the-shelf benchmarks. It bridges (1) comprehensive and well-distributed real-world user queries and (2) efficient and fairly-graded ground-truth-based benchmarks, by matching queries mined from the web with similar queries from existing benchmarks. Based on MixEval, we further build MixEval-Hard, which offers more room for model improvement. Our benchmarks' advantages lie in (1) a 0.96 model ranking correlation with Chatbot Arena arising from the highly impartial query distribution and grading mechanism, (2) fast, cheap, and reproducible execution (6% of the time and cost of MMLU), and (3) dynamic evaluation enabled by the rapid and stable data update pipeline. We provide extensive meta-evaluation and analysis for our and existing LLM benchmarks to deepen the community's understanding of LLM evaluation and guide future research directions.

Large Language Models (LLMs) are being used more and more extensively for automated evaluation in various scenarios. Previous studies have attempted to fine-tune open-source LLMs to replicate the evaluation explanations and judgments of powerful proprietary models, such as GPT-4. However, these methods are largely limited to text-based analyses under predefined general criteria, resulting in reduced adaptability for unseen instructions and demonstrating instability in evaluating adherence to quantitative and structural constraints. To address these limitations, we propose a novel evaluation framework, ARJudge, that adaptively formulates evaluation criteria and synthesizes both text-based and code-driven analyses to evaluate LLM responses. ARJudge consists of two components: a fine-tuned Analyzer that generates multi-faceted evaluation analyses and a tuning-free Refiner that combines and refines all analyses to make the final judgment. We construct a Composite Analysis Corpus that integrates tasks for evaluation criteria generation alongside text-based and code-driven analysis generation to train the Analyzer. Our results demonstrate that ARJudge outperforms existing fine-tuned evaluators in effectiveness and robustness. Furthermore, it demonstrates the importance of multi-faceted evaluation and code-driven analyses in enhancing evaluation capabilities.

Evaluating the conversational abilities of large language models (LLMs) remains a challenging task. Current mainstream approaches primarily rely on the ``LLM-as-a-judge" paradigm, where an LLM is prompted to serve as an evaluator to assess dialogue quality. However, such methods often suffer from various biases, which undermine the reliability and consistency of the evaluation results. To mitigate these biases, recent methods employ multiple LLMs as judges and aggregate their judgments to select the optimal assessment. Although effective, this multi-judge approach incurs significant computational overhead during inference. In this paper, we propose an efficient multi-turn dialogue evaluator that captures the collective wisdom of multiple LLM judges by aggregating their preference knowledge into a single model. Our approach preserves the advantages of diverse multi-judge feedback while drastically reducing the evaluation cost, enabling fast and flexible dialogue quality assessment. Extensive experiments on seven single rating and pairwise comparison dialogue evaluation benchmarks demonstrate that our method outperforms existing baselines across diverse scenarios, showcasing its efficiency and robustness.

Evaluating Large Language Models (LLMs) is a complex task, especially considering the intricacies of natural language understanding and the expectations for high-level reasoning. Traditional evaluations typically lean on human-based, model-based, or automatic-metrics-based paradigms, each with its own advantages and shortcomings. We introduce "Fusion-Eval", a system that employs LLMs not solely for direct evaluations, but to skillfully integrate insights from diverse evaluators. This gives Fusion-Eval flexibility, enabling it to work effectively across diverse tasks and make optimal use of multiple references. In testing on the SummEval dataset, Fusion-Eval achieved a Spearman correlation of 0.96, outperforming other evaluators. The success of Fusion-Eval underscores the potential of LLMs to produce evaluations that closely align human perspectives, setting a new standard in the field of LLM evaluation.

Evaluating Natural Language Generation (NLG) is crucial for the practical adoption of AI, but has been a longstanding research challenge. While human evaluation is considered the de-facto standard, it is expensive and lacks scalability. Practical applications have driven the development of various automatic evaluation metrics (AEM), designed to compare the model output with human-written references, generating a score which approximates human judgment. Over time, AEMs have evolved from simple lexical comparisons, to semantic similarity models and, more recently, to LLM-based evaluators. However, it seems that no single metric has emerged as a definitive solution, resulting in studies using different ones without fully considering the implications. This paper aims to show this by conducting a thorough examination of the methodologies of existing metrics, their documented strengths and limitations, validation methods, and correlations with human judgment. We identify several key challenges: metrics often capture only specific aspects of text quality, their effectiveness varies by task and dataset, validation practices remain unstructured, and correlations with human judgment are inconsistent. Importantly, we find that these challenges persist in the most recent type of metric, LLM-as-a-Judge, as well as in the evaluation of Retrieval Augmented Generation (RAG), an increasingly relevant task in academia and industry. Our findings challenge the quest for the 'perfect metric'. We propose selecting metrics based on task-specific needs and leveraging complementary evaluations and advocate that new metrics should focus on enhanced validation methodologies.

Large language models (LLMs) can respond to human language queries and have shown powerful potential applications in network operations (NetOps). Thanks to the large amount of commonsense knowledge inherent, LLMs achieve much better inference accuracy than traditional models and emerge with strong abilities in generalization, reasoning, and code generation. These abilities may have a crucial boost to automated and intelligent NetOps. However, it remains under-explored how well LLMs perform in various NetOps tasks. In this work, we make a systematic assessment of the capabilities, strengths, and limitations of selected LLMs in the field of NetOps. The evaluation is conducted on a collection of 5,732 questions about NetOps, encompassing 26 publicly available general-domain LLMs, including ChatGPT, LLaMA, Falcon, etc. We also finetune some of these LLMs with our collected NetOps corpus and evaluate the resulting models. The evaluation method follows the widely adopted benchmarks for general-domain LLMs, combined with Chain-of-Thought Prompts and Retrieval-Augmented Generation. The results show that only GPT-4 achieves high accuracy equivalent to passing the NetOps certification exam for humans, while all the other LLMs have much lower accuracy. However, some open models like LLaMA 2 still demonstrate significant potential. Furthermore, we evaluate the impact of factors such as model parameters, prompt engineering, instruction fine-tuning etc. This work shall be treated as the initial effort to systematic evaluation of LLMs in NetOps, and a more rigorous study is required for production use. The evaluation code and dataset will be released to benefit future research.

Training Large Language Models (LLMs) with Reinforcement Learning from AI Feedback (RLAIF) aligns model outputs more closely with human preferences. This involves an evaluator model ranking multiple candidate responses to user prompts. However, the rankings from popular evaluator models such as GPT-4 can be inconsistent. We propose the Repeat Ranking method - where we evaluate the same responses multiple times and train only on those responses which are consistently ranked. Using 2,714 prompts in 62 languages, we generated responses from 7 top multilingual LLMs and had GPT-4 rank them five times each. Evaluating on MT-Bench chat benchmarks in six languages, our method outperformed the standard practice of training on all available prompts. Our work highlights the quality versus quantity trade-off in RLAIF dataset generation and offers a stackable strategy for enhancing dataset and thus model quality.

We present DIALIGHT, a toolkit for developing and evaluating multilingual Task-Oriented Dialogue (ToD) systems which facilitates systematic evaluations and comparisons between ToD systems using fine-tuning of Pretrained Language Models (PLMs) and those utilising the zero-shot and in-context learning capabilities of Large Language Models (LLMs). In addition to automatic evaluation, this toolkit features (i) a secure, user-friendly web interface for fine-grained human evaluation at both local utterance level and global dialogue level, and (ii) a microservice-based backend, improving efficiency and scalability. Our evaluations reveal that while PLM fine-tuning leads to higher accuracy and coherence, LLM-based systems excel in producing diverse and likeable responses. However, we also identify significant challenges of LLMs in adherence to task-specific instructions and generating outputs in multiple languages, highlighting areas for future research. We hope this open-sourced toolkit will serve as a valuable resource for researchers aiming to develop and properly evaluate multilingual ToD systems and will lower, currently still high, entry barriers in the field.

Large language models (LLMs), such as ChatGPT, have rapidly penetrated into people's work and daily lives over the past few years, due to their extraordinary conversational skills and intelligence. ChatGPT has become the fastest-growing software in terms of user numbers in human history and become an important foundational model for the next generation of artificial intelligence applications. However, the generations of LLMs are not entirely reliable, often producing content with factual errors, biases, and toxicity. Given their vast number of users and wide range of application scenarios, these unreliable responses can lead to many serious negative impacts. This thesis introduces the exploratory works in the field of language model reliability during the PhD study, focusing on the correctness, non-toxicity, and fairness of LLMs from both software testing and natural language processing perspectives. First, to measure the correctness of LLMs, we introduce two testing frameworks, FactChecker and LogicAsker, to evaluate factual knowledge and logical reasoning accuracy, respectively. Second, for the non-toxicity of LLMs, we introduce two works for red-teaming LLMs. Third, to evaluate the fairness of LLMs, we introduce two evaluation frameworks, BiasAsker and XCulturalBench, to measure the social bias and cultural bias of LLMs, respectively.

This paper presents the development of a specialized chatbot for materials science, leveraging the Llama-2 language model, and continuing pre-training on the expansive research articles in the materials science domain from the S2ORC dataset. The methodology involves an initial pretraining phase on over one million domain-specific papers, followed by an instruction-tuning process to refine the chatbot's capabilities. The chatbot is designed to assist researchers, educators, and students by providing instant, context-aware responses to queries in the field of materials science. We make the four trained checkpoints (7B, 13B, with or without chat ability) freely available to the research community at https://github.com/Xianjun-Yang/Quokka.

A Conversational Recommender System (CRS) offers increased transparency and control to users by enabling them to engage with the system through a real-time multi-turn dialogue. Recently, Large Language Models (LLMs) have exhibited an unprecedented ability to converse naturally and incorporate world knowledge and common-sense reasoning into language understanding, unlocking the potential of this paradigm. However, effectively leveraging LLMs within a CRS introduces new technical challenges, including properly understanding and controlling a complex conversation and retrieving from external sources of information. These issues are exacerbated by a large, evolving item corpus and a lack of conversational data for training. In this paper, we provide a roadmap for building an end-to-end large-scale CRS using LLMs. In particular, we propose new implementations for user preference understanding, flexible dialogue management and explainable recommendations as part of an integrated architecture powered by LLMs. For improved personalization, we describe how an LLM can consume interpretable natural language user profiles and use them to modulate session-level context. To overcome conversational data limitations in the absence of an existing production CRS, we propose techniques for building a controllable LLM-based user simulator to generate synthetic conversations. As a proof of concept we introduce RecLLM, a large-scale CRS for YouTube videos built on LaMDA, and demonstrate its fluency and diverse functionality through some illustrative example conversations.

In real-world applications with Large Language Models (LLMs), external retrieval mechanisms - such as Search-Augmented Generation (SAG), tool utilization, and Retrieval-Augmented Generation (RAG) - are often employed to enhance the quality of augmented generations in dialogues. These approaches often come with multi-turn dialogue, where each interaction is enriched by relevant information retrieved from external sources. Existing benchmarks either assess LLMs' chat abilities in multi-turn dialogues or their use of retrieval for augmented responses in single-turn settings. However, there is a gap in evaluating LLMs' ability to leverage retrieval for more precise responses across multiple turns. To address this limitation, we introduce RAD-Bench (Retrieval Augmented Dialogue), a benchmark designed to evaluate LLMs' capabilities in multi-turn dialogues following retrievals, essential for their deployment in context-rich applications. RAD-Bench evaluates two key abilities of LLMs: Retrieval Synthesis and Retrieval Reasoning. These are measured using discriminative questions and retrieved contexts, and corresponding reference answers, assessing how effectively LLMs integrate and reason with context to maintain and enhance conversation quality over multiple turns. Our evaluation results on commonly used LLMs reveal that model performance deteriorates as additional layers of conditions or constraints are applied across conversation turns, even when accurate retrieved contexts are provided. The data and code are available at https://github.com/mtkresearch/RAD-Bench

Large language models (LLMs) have been shown to perform well at a variety of syntactic, discourse, and reasoning tasks. While LLMs are increasingly deployed in many forms including conversational agents that interact with humans, we lack a grounded benchmark to measure how well LLMs understand social language. Here, we introduce a new theory-driven benchmark, SocKET, that contains 58 NLP tasks testing social knowledge which we group into five categories: humor & sarcasm, offensiveness, sentiment & emotion, and trustworthiness. In tests on the benchmark, we demonstrate that current models attain only moderate performance but reveal significant potential for task transfer among different types and categories of tasks, which were predicted from theory. Through zero-shot evaluations, we show that pretrained models already possess some innate but limited capabilities of social language understanding and training on one category of tasks can improve zero-shot testing on others. Our benchmark provides a systematic way to analyze model performance on an important dimension of language and points to clear room for improvement to build more socially-aware LLMs. The associated resources are released at https://github.com/minjechoi/SOCKET.

The widespread availability of large language models (LLMs), such as ChatGPT, has significantly impacted education, raising both opportunities and challenges. Students can frequently interact with LLM-powered, interactive learning tools, but their usage patterns need to be analyzed to ensure ethical usage of these tools. To better understand how students interact with LLMs in an academic setting, we introduce StudyChat, a publicly available dataset capturing real-world student interactions with an LLM-powered tutoring chatbot in a semester-long, university-level artificial intelligence (AI) course. We deploy a web application that replicates ChatGPT's core functionalities, and use it to log student interactions with the LLM while working on programming assignments. We collect 1,197 conversations, which we annotate using a dialogue act labeling schema inspired by observed interaction patterns and prior research. Additionally, we analyze these interactions, highlight behavioral trends, and analyze how specific usage patterns relate to course outcomes. StudyChat provides a rich resource for the learning sciences and AI in education communities, enabling further research into the evolving role of LLMs in education.

Automatic open-domain dialogue evaluation has attracted increasing attention. Trainable evaluation metrics, typically trained with true positive and randomly selected negative responses, tend to assign higher scores to responses that share greater content similarity with a given context. However, adversarial negative responses, despite possessing high content similarity with the contexts, are semantically different. Consequently, existing evaluation metrics are not robust enough to evaluate such responses, resulting in low correlations with human judgments. While recent studies have demonstrated the effectiveness of Large Language Models (LLMs) for open-domain dialogue evaluation, they still face challenges in effectively handling adversarial negative examples. In this paper, we propose an effective framework for open-domain dialogue evaluation, which combines domain-specific language models (SLMs) enhanced with Abstract Meaning Representation (AMR) knowledge with LLMs. The SLMs can explicitly incorporate AMR graph information of the dialogue through a gating mechanism for enhanced dialogue semantic representation learning. Both the evaluation result from the SLMs and the AMR graph information are incorporated into the LLM's prompt for enhanced evaluation performance. Experimental results on open-domain dialogue evaluation tasks demonstrate the superiority of our method compared to a wide range of state-of-the-art baselines, especially in discriminating adversarial negative responses. Our code and data are publicly available at https://github.com/Bernard-Yang/SIMAMR.

The explosion of data in recent years is driving individuals to leverage technology to generate insights. Traditional tools bring heavy learning overheads and the requirement for understanding complex charting techniques. Such barriers can hinder those who may benefit from harnessing data for informed decision making. The emerging field of generating data visualisations from natural language text (NL2VIS) addresses this issue. This study showcases Chat2VIS, a state-of-the-art NL2VIS solution. It capitalises on the latest in AI technology with the upsurge in pre-trained large language models (LLMs) such as GPT-3, Codex, and ChatGPT. Furthermore, the rise in natural language interfaces (NLI) and chatbots is taking centre stage. This work illustrates how Chat2VIS leverages similar techniques to fine-tune data visualisation components beyond that demonstrated in previous approaches. In addition, this paper presents the flexibility of Chat2VIS to comprehend multilingual natural language requests. No other NL2VIS system has demonstrated this unique talent. In concluding, this research provides quantitative benchmarking evaluations to contribute to the paucity of NL2VIS standards.

The evaluation of natural language generation (NLG) tasks is a significant and longstanding research issue. With the recent emergence of powerful large language models (LLMs), some studies have turned to LLM-based automatic evaluation methods, which demonstrate great potential to become a new evaluation paradigm following traditional string-based and model-based metrics. However, despite the improved performance of existing methods, they still possess some deficiencies, such as dependency on references and limited evaluation flexibility. Therefore, in this paper, we meticulously construct a large-scale NLG evaluation corpus NLG-Eval with human and GPT-4 annotations to alleviate the lack of relevant data in this field. Furthermore, we propose Themis, an LLM dedicated to NLG evaluation, which has been trained with our designed multi-perspective consistency and rating-oriented preference alignment methods. Themis can conduct flexible and interpretable evaluations without references, and it exhibits superior evaluation performance on various NLG tasks, simultaneously generalizing well to unseen tasks and surpassing other evaluation models, including GPT-4.

This paper describes the IUST NLP Lab submission to the Prompting Large Language Models as Explainable Metrics Shared Task at the Eval4NLP 2023 Workshop on Evaluation & Comparison of NLP Systems. We have proposed a zero-shot prompt-based strategy for explainable evaluation of the summarization task using Large Language Models (LLMs). The conducted experiments demonstrate the promising potential of LLMs as evaluation metrics in Natural Language Processing (NLP), particularly in the field of summarization. Both few-shot and zero-shot approaches are employed in these experiments. The performance of our best provided prompts achieved a Kendall correlation of 0.477 with human evaluations in the text summarization task on the test data. Code and results are publicly available on GitHub.

This study presents an innovative enhancement to retrieval-augmented generation (RAG) systems by seamlessly integrating fine-tuned large language models (LLMs) with vector databases. This integration capitalizes on the combined strengths of structured data retrieval and the nuanced comprehension provided by advanced LLMs. Central to our approach are the LoRA and QLoRA methodologies, which stand at the forefront of model refinement through parameter-efficient fine-tuning and memory optimization. A novel feature of our research is the incorporation of user feedback directly into the training process, ensuring the model's continuous adaptation to user expectations and thus, improving its performance and applicability. Additionally, we introduce a Quantized Influence Measure (QIM) as an innovative "AI Judge" mechanism to enhance the precision of result selection, further refining the system's accuracy. Accompanied by an executive diagram and a detailed algorithm for fine-tuning QLoRA, our work provides a comprehensive framework for implementing these advancements within chatbot technologies. This research contributes significant insights into LLM optimization for specific uses and heralds new directions for further development in retrieval-augmented models. Through extensive experimentation and analysis, our findings lay a robust foundation for future advancements in chatbot technology and retrieval systems, marking a significant step forward in the creation of more sophisticated, precise, and user-centric conversational AI systems.

Large Language Models (LLMs) are transforming how people find information, and many users turn nowadays to chatbots to obtain answers to their questions. Despite the instant access to abundant information that LLMs offer, it is still important to promote critical thinking and problem-solving skills. Automatic hint generation is a new task that aims to support humans in answering questions by themselves by creating hints that guide users toward answers without directly revealing them. In this context, hint evaluation focuses on measuring the quality of hints, helping to improve the hint generation approaches. However, resources for hint research are currently spanning different formats and datasets, while the evaluation tools are missing or incompatible, making it hard for researchers to compare and test their models. To overcome these challenges, we introduce HintEval, a Python library that makes it easy to access diverse datasets and provides multiple approaches to generate and evaluate hints. HintEval aggregates the scattered resources into a single toolkit that supports a range of research goals and enables a clear, multi-faceted, and reliable evaluation. The proposed library also includes detailed online documentation, helping users quickly explore its features and get started. By reducing barriers to entry and encouraging consistent evaluation practices, HintEval offers a major step forward for facilitating hint generation and analysis research within the NLP/IR community.

Despite tremendous advancements in dialogue systems, stable evaluation still requires human judgments producing notoriously high-variance metrics due to their inherent subjectivity. Moreover, methods and labels in dialogue evaluation are not fully standardized, especially for open-domain chats, with a lack of work to compare and assess the validity of those approaches. The use of inconsistent evaluation can misinform the performance of a dialogue system, which becomes a major hurdle to enhance it. Thus, a dimensional evaluation of chat-oriented open-domain dialogue systems that reliably measures several aspects of dialogue capabilities is desired. This paper presents a novel human evaluation method to estimate the rates of many dialogue system behaviors. Our method is used to evaluate four state-of-the-art open-domain dialogue systems and compared with existing approaches. The analysis demonstrates that our behavior method is more suitable than alternative Likert-style or comparative approaches for dimensional evaluation of these systems.

An ideal model evaluation should achieve two goals: identifying where the model fails and providing actionable improvement guidance. Toward these goals for Language Model (LM) evaluations, we formulate the problem of generating a weakness profile, a set of weaknesses expressed in natural language, given an LM's performance on every individual instance in a benchmark. We introduce a suite of quantitative assessments to compare different weakness profiling methods. We also propose a weakness profiling method EvalTree. It constructs a capability tree where each node represents a capability described in natural language and is linked to a subset of benchmark instances that specifically evaluate this capability; it then extracts nodes where the LM performs poorly to generate a weakness profile. On the MATH and WildChat benchmarks, we show that EvalTree outperforms baseline weakness profiling methods by identifying weaknesses more precisely and comprehensively. Weakness profiling further enables weakness-guided data collection, and training data collection guided by EvalTree-identified weaknesses improves LM performance more than other data collection strategies. We also show how EvalTree exposes flaws in Chatbot Arena's human-voter-based evaluation practice. To facilitate future work, we release our code and an interface that allows practitioners to interactively explore the capability trees built by EvalTree.

Large language models have shown good performances in generating code to meet human requirements. However, human requirements expressed in natural languages can be vague, incomplete, and ambiguous, leading large language models to misunderstand human requirements and make mistakes. Worse, it is difficult for a human user to refine the requirement. To help human users refine their requirements and improve large language models' code generation performances, we propose ChatCoder: a method to refine the requirements via chatting with large language models. We design a chat scheme in which the large language models will guide the human users to refine their expression of requirements to be more precise, unambiguous, and complete than before. Experiments show that ChatCoder has improved existing large language models' performance by a large margin. Besides, ChatCoder has the advantage over refine-based methods and LLMs fine-tuned via human response.

While there are abundant researches about evaluating ChatGPT on natural language understanding and generation tasks, few studies have investigated how ChatGPT's behavior changes over time. In this paper, we collect a coarse-to-fine temporal dataset called ChatLog, consisting of two parts that update monthly and daily: ChatLog-Monthly is a dataset of 38,730 question-answer pairs collected every month including questions from both the reasoning and classification tasks. ChatLog-Daily, on the other hand, consists of ChatGPT's responses to 1000 identical questions for long-form generation every day. We conduct comprehensive automatic and human evaluation to provide the evidence for the existence of ChatGPT evolving patterns. We further analyze the unchanged characteristics of ChatGPT over time by extracting its knowledge and linguistic features. We find some stable features to improve the robustness of a RoBERTa-based detector on new versions of ChatGPT. We will continuously maintain our project at https://github.com/THU-KEG/ChatLog.

As AI chatbots become ubiquitous, voice interaction presents a compelling way to enable rapid, high-bandwidth communication for both semantic and social signals. This has driven research into Large Audio Models (LAMs) to power voice-native experiences. However, aligning LAM development with user goals requires a clear understanding of user needs and preferences to establish reliable progress metrics. This study addresses these challenges by introducing an interactive approach to evaluate LAMs and collecting 7,500 LAM interactions from 484 participants. Through topic modeling of user queries, we identify primary use cases for audio interfaces. We then analyze user preference rankings and qualitative feedback to determine which models best align with user needs. Finally, we evaluate how static benchmarks predict interactive performance - our analysis reveals no individual benchmark strongly correlates with interactive results (tau leq 0.33 for all benchmarks). While combining multiple coarse-grained features yields modest predictive power (R^2=0.30), only two out of twenty datasets on spoken question answering and age prediction show significantly positive correlations. This suggests a clear need to develop LAM evaluations that better correlate with user preferences.

The rapid development of large language models (LLMs), like ChatGPT, has resulted in the widespread presence of LLM-generated content on social media platforms, raising concerns about misinformation, data biases, and privacy violations, which can undermine trust in online discourse. While detecting LLM-generated content is crucial for mitigating these risks, current methods often focus on binary classification, failing to address the complexities of real-world scenarios like human-LLM collaboration. To move beyond binary classification and address these challenges, we propose a new paradigm for detecting LLM-generated content. This approach introduces two novel tasks: LLM Role Recognition (LLM-RR), a multi-class classification task that identifies specific roles of LLM in content generation, and LLM Influence Measurement (LLM-IM), a regression task that quantifies the extent of LLM involvement in content creation. To support these tasks, we propose LLMDetect, a benchmark designed to evaluate detectors' performance on these new tasks. LLMDetect includes the Hybrid News Detection Corpus (HNDC) for training detectors, as well as DetectEval, a comprehensive evaluation suite that considers five distinct cross-context variations and two multi-intensity variations within the same LLM role. This allows for a thorough assessment of detectors' generalization and robustness across diverse contexts. Our empirical validation of 10 baseline detection methods demonstrates that fine-tuned PLM-based models consistently outperform others on both tasks, while advanced LLMs face challenges in accurately detecting their own generated content. Our experimental results and analysis offer insights for developing more effective detection models for LLM-generated content. This research enhances the understanding of LLM-generated content and establishes a foundation for more nuanced detection methodologies.

In recent times, the grandeur of Large Language Models (LLMs) has not only shone in the realm of natural language processing but has also cast its brilliance across a vast array of applications. This remarkable display of LLM capabilities has ignited a surge in research contributions within this domain, spanning a diverse spectrum of topics. These contributions encompass advancements in neural network architecture, context length enhancements, model alignment, training datasets, benchmarking, efficiency improvements, and more. Recent years have witnessed a dynamic synergy between academia and industry, propelling the field of LLM research to new heights. A notable milestone in this journey is the introduction of ChatGPT, a powerful AI chatbot grounded in LLMs, which has garnered widespread societal attention. The evolving technology of LLMs has begun to reshape the landscape of the entire AI community, promising a revolutionary shift in the way we create and employ AI algorithms. Given this swift-paced technical evolution, our survey embarks on a journey to encapsulate the recent strides made in the world of LLMs. Through an exploration of the background, key discoveries, and prevailing methodologies, we offer an up-to-the-minute review of the literature. By examining multiple LLM models, our paper not only presents a comprehensive overview but also charts a course that identifies existing challenges and points toward potential future research trajectories. This survey furnishes a well-rounded perspective on the current state of generative AI, shedding light on opportunities for further exploration, enhancement, and innovation.

Recent large language model (LLM)-driven chat assistant systems have integrated memory components to track user-assistant chat histories, enabling more accurate and personalized responses. However, their long-term memory capabilities in sustained interactions remain underexplored. This paper introduces LongMemEval, a comprehensive benchmark designed to evaluate five core long-term memory abilities of chat assistants: information extraction, multi-session reasoning, temporal reasoning, knowledge updates, and abstention. With 500 meticulously curated questions embedded within freely scalable user-assistant chat histories, LongMemEval presents a significant challenge to existing long-term memory systems, with commercial chat assistants and long-context LLMs showing 30% accuracy drop on memorizing information across sustained interactions. We then present a unified framework that breaks down the long-term memory design into four design choices across the indexing, retrieval, and reading stages. Built upon key experimental insights, we propose several memory designs including session decomposition for optimizing value granularity, fact-augmented key expansion for enhancing the index structure, and time-aware query expansion for refining the search scope. Experiment results show that these optimizations greatly improve both memory recall and downstream question answering on LongMemEval. Overall, our study provides valuable resources and guidance for advancing the long-term memory capabilities of LLM-based chat assistants, paving the way toward more personalized and reliable conversational AI.

Chart-to-summary generation can help explore data, communicate insights, and help the visually impaired people. Multi-modal generative models have been used to produce fluent summaries, but they can suffer from factual and perceptual errors. In this work we present CHATS-CRITIC, a reference-free chart summarization metric for scoring faithfulness. CHATS-CRITIC is composed of an image-to-text model to recover the table from a chart, and a tabular entailment model applied to score the summary sentence by sentence. We find that CHATS-CRITIC evaluates the summary quality according to human ratings better than reference-based metrics, either learned or n-gram based, and can be further used to fix candidate summaries by removing not supported sentences. We then introduce CHATS-PI, a chart-to-summary pipeline that leverages CHATS-CRITIC during inference to fix and rank sampled candidates from any chart-summarization model. We evaluate CHATS-PI and CHATS-CRITIC using human raters, establishing state-of-the-art results on two popular chart-to-summary datasets.

We present a generalizable classification approach that leverages Large Language Models (LLMs) to facilitate the detection of implicitly encoded social meaning in conversations. We design a multi-faceted prompt to extract a textual explanation of the reasoning that connects visible cues to underlying social meanings. These extracted explanations or rationales serve as augmentations to the conversational text to facilitate dialogue understanding and transfer. Our empirical results over 2,340 experimental settings demonstrate the significant positive impact of adding these rationales. Our findings hold true for in-domain classification, zero-shot, and few-shot domain transfer for two different social meaning detection tasks, each spanning two different corpora.

Large language models (LLMs) are increasingly applied to outpatient referral tasks across healthcare systems. However, there is a lack of standardized evaluation criteria to assess their effectiveness, particularly in dynamic, interactive scenarios. In this study, we systematically examine the capabilities and limitations of LLMs in managing tasks within Intelligent Outpatient Referral (IOR) systems and propose a comprehensive evaluation framework specifically designed for such systems. This framework comprises two core tasks: static evaluation, which focuses on evaluating the ability of predefined outpatient referrals, and dynamic evaluation, which evaluates capabilities of refining outpatient referral recommendations through iterative dialogues. Our findings suggest that LLMs offer limited advantages over BERT-like models, but show promise in asking effective questions during interactive dialogues.

Large language models (LLMs) have shown excellent mastering of human language, but still struggle in real-world applications that require mathematical problem-solving. While many strategies and datasets to enhance LLMs' mathematics are developed, it remains a challenge to simultaneously maintain and improve both language and mathematical capabilities in deployed LLM systems.In this work, we tailor the Self-Critique pipeline, which addresses the challenge in the feedback learning stage of LLM alignment. We first train a general Math-Critique model from the LLM itself to provide feedback signals. Then, we sequentially employ rejective fine-tuning and direct preference optimization over the LLM's own generations for data collection. Based on ChatGLM3-32B, we conduct a series of experiments on both academic and our newly created challenging dataset, MathUserEval. Results show that our pipeline significantly enhances the LLM's mathematical problem-solving while still improving its language ability, outperforming LLMs that could be two times larger. Related techniques have been deployed to ChatGLM\url{https://chatglm.cn}, an online serving LLM. Related evaluation dataset and scripts are released at https://github.com/THUDM/ChatGLM-Math.

As research in large language models (LLMs) continues to accelerate, LLM-based evaluation has emerged as a scalable and cost-effective alternative to human evaluations for comparing the ever increasing list of models. This paper investigates the efficacy of these "LLM evaluators", particularly in using them to assess instruction following, a metric that gauges how closely generated text adheres to the given instruction. We introduce a challenging meta-evaluation benchmark, LLMBar, designed to test the ability of an LLM evaluator in discerning instruction-following outputs. The authors manually curated 419 pairs of outputs, one adhering to instructions while the other diverging, yet may possess deceptive qualities that mislead an LLM evaluator, e.g., a more engaging tone. Contrary to existing meta-evaluation, we discover that different evaluators (i.e., combinations of LLMs and prompts) exhibit distinct performance on LLMBar and even the highest-scoring ones have substantial room for improvement. We also present a novel suite of prompting strategies that further close the gap between LLM and human evaluators. With LLMBar, we hope to offer more insight into LLM evaluators and foster future research in developing better instruction-following models.

This study introduces a novel approach for generating high-quality, language-specific chat corpora using a self-chat mechanism. We combine a generator LLM for creating new samples and an embedder LLM to ensure diversity. A new Masked Language Modelling (MLM) model-based quality assessment metric is proposed for evaluating and filtering the corpora. Utilizing the llama2-70b as the generator and a multilingual sentence transformer as embedder, we generate an Italian chat corpus and refine the Fauno corpus, which is based on translated English ChatGPT self-chat data. The refinement uses structural assertions and Natural Language Processing techniques. Both corpora undergo a comprehensive quality evaluation using the proposed MLM model-based quality metric. The Italian LLM fine-tuned with these corpora demonstrates significantly enhanced language comprehension and question-answering skills. The resultant model, cerbero-7b, establishes a new state-of-the-art for Italian LLMs. This approach marks a substantial advancement in the development of language-specific LLMs, with a special emphasis on augmenting corpora for underrepresented languages like Italian.

Recent advances in large language models (LLMs) show the potential of using LLMs as evaluators for assessing the quality of text generations from LLMs. However, applying LLM evaluators naively to compare or judge between different systems can lead to unreliable results due to the intrinsic win rate estimation bias of LLM evaluators. In order to mitigate this problem, we propose two calibration methods, Bayesian Win Rate Sampling (BWRS) and Bayesian Dawid-Skene, both of which leverage Bayesian inference to more accurately infer the true win rate of generative language models. We empirically validate our methods on six datasets covering story generation, summarization, and instruction following tasks. We show that both our methods are effective in improving the accuracy of win rate estimation using LLMs as evaluators, offering a promising direction for reliable automatic text quality evaluation.

Due to the cumbersome nature of human evaluation and limitations of code-based evaluation, Large Language Models (LLMs) are increasingly being used to assist humans in evaluating LLM outputs. Yet LLM-generated evaluators simply inherit all the problems of the LLMs they evaluate, requiring further human validation. We present a mixed-initiative approach to ``validate the validators'' -- aligning LLM-generated evaluation functions (be it prompts or code) with human requirements. Our interface, EvalGen, provides automated assistance to users in generating evaluation criteria and implementing assertions. While generating candidate implementations (Python functions, LLM grader prompts), EvalGen asks humans to grade a subset of LLM outputs; this feedback is used to select implementations that better align with user grades. A qualitative study finds overall support for EvalGen but underscores the subjectivity and iterative process of alignment. In particular, we identify a phenomenon we dub criteria drift: users need criteria to grade outputs, but grading outputs helps users define criteria. What is more, some criteria appears dependent on the specific LLM outputs observed (rather than independent criteria that can be defined a priori), raising serious questions for approaches that assume the independence of evaluation from observation of model outputs. We present our interface and implementation details, a comparison of our algorithm with a baseline approach, and implications for the design of future LLM evaluation assistants.

We explore and improve the capabilities of LLMs to generate data for grammatical error correction (GEC). When merely producing parallel sentences, their patterns are too simplistic to be valuable as a corpus. To address this issue, we propose an automated framework that includes a Subject Selector, Grammar Selector, Prompt Manager, and Evaluator. Additionally, we introduce a new dataset for GEC tasks, named ChatLang-8, which encompasses eight types of subject nouns and 23 types of grammar. It consists of 1 million pairs featuring human-like grammatical errors. Our experiments reveal that ChatLang-8 exhibits a more uniform pattern composition compared to existing GEC datasets. Furthermore, we observe improved model performance when using ChatLang-8 instead of existing GEC datasets. The experimental results suggest that our framework and ChatLang-8 are valuable resources for enhancing ChatGPT's data generation capabilities.

Evaluating Large Language Models (LLMs) is crucial for understanding their capabilities and limitations across various applications, including natural language processing and code generation. Existing benchmarks like MMLU, C-Eval, and HumanEval assess general LLM performance but lack focus on specific expert domains such as cybersecurity. Previous attempts to create cybersecurity datasets have faced limitations, including insufficient data volume and a reliance on multiple-choice questions (MCQs). To address these gaps, we propose SecBench, a multi-dimensional benchmarking dataset designed to evaluate LLMs in the cybersecurity domain. SecBench includes questions in various formats (MCQs and short-answer questions (SAQs)), at different capability levels (Knowledge Retention and Logical Reasoning), in multiple languages (Chinese and English), and across various sub-domains. The dataset was constructed by collecting high-quality data from open sources and organizing a Cybersecurity Question Design Contest, resulting in 44,823 MCQs and 3,087 SAQs. Particularly, we used the powerful while cost-effective LLMs to (1). label the data and (2). constructing a grading agent for automatic evaluation of SAQs. Benchmarking results on 16 SOTA LLMs demonstrate the usability of SecBench, which is arguably the largest and most comprehensive benchmark dataset for LLMs in cybersecurity. More information about SecBench can be found at our website, and the dataset can be accessed via the artifact link.

The recent developments in Large Language Models (LLM), mark a significant moment in the research and development of social interactions with artificial agents. These agents are widely deployed in a variety of settings, with potential impact on users. However, the study of social interactions with agents powered by LLM is still emerging, limited by access to the technology and to data, the absence of standardised interfaces, and challenges to establishing controlled experimental setups using the currently available business-oriented platforms. To answer these gaps, we developed LEXI, LLMs Experimentation Interface, an open-source tool enabling the deployment of artificial agents powered by LLM in social interaction behavioural experiments. Using a graphical interface, LEXI allows researchers to build agents, and deploy them in experimental setups along with forms and questionnaires while collecting interaction logs and self-reported data. The outcomes of usability testing indicate LEXI's broad utility, high usability and minimum mental workload requirement, with distinctive benefits observed across disciplines. A proof-of-concept study exploring the tool's efficacy in evaluating social HAIs was conducted, resulting in high-quality data. A comparison of empathetic versus neutral agents indicated that people perceive empathetic agents as more social, and write longer and more positive messages towards them.

Large language models (LLMs) have shown incredible capabilities and transcended the natural language processing (NLP) community, with adoption throughout many services like healthcare, therapy, education, and customer service. Since users include people with critical information needs like students or patients engaging with chatbots, the safety of these systems is of prime importance. Therefore, a clear understanding of the capabilities and limitations of LLMs is necessary. To this end, we systematically evaluate toxicity in over half a million generations of ChatGPT, a popular dialogue-based LLM. We find that setting the system parameter of ChatGPT by assigning it a persona, say that of the boxer Muhammad Ali, significantly increases the toxicity of generations. Depending on the persona assigned to ChatGPT, its toxicity can increase up to 6x, with outputs engaging in incorrect stereotypes, harmful dialogue, and hurtful opinions. This may be potentially defamatory to the persona and harmful to an unsuspecting user. Furthermore, we find concerning patterns where specific entities (e.g., certain races) are targeted more than others (3x more) irrespective of the assigned persona, that reflect inherent discriminatory biases in the model. We hope that our findings inspire the broader AI community to rethink the efficacy of current safety guardrails and develop better techniques that lead to robust, safe, and trustworthy AI systems.

Large language models (LLMs) are increasingly used in interactive applications, and human evaluation remains the gold standard for assessing their performance in multi-turn conversations. Since human studies are costly, time-consuming, and hard to reproduce, recent work explores using LLMs to simulate users for automatic assistant evaluation. However, there is no benchmark or systematic study to evaluate whether these simulated users are reliable stand-ins for real users. To address this, we introduce SimulatorArena, a benchmark of 909 annotated human-LLM conversations on two interactive tasks -- math tutoring and document creation. SimulatorArena evaluates simulators based on how closely their messages match human behavior and how well their assistant ratings align with human judgments. Experiments on various simulator methods show that simulators conditioned on user profiles, capturing traits like background and message styles, align closely with human judgments. They reach Spearman's rho of 0.7 on both tasks, providing a practical, scalable alternative to human evaluation. Using the best simulator for each task, we benchmark 18 assistants, including the latest LLMs such as GPT-5, Claude 4.1 Opus, and Gemini 2.5 Pro.

Text classification is fundamental in Natural Language Processing (NLP), and the advent of Large Language Models (LLMs) has revolutionized the field. This paper introduces an adaptable and reliable text classification paradigm, which leverages LLMs as the core component to address text classification tasks. Our system simplifies the traditional text classification workflows, reducing the need for extensive preprocessing and domain-specific expertise to deliver adaptable and reliable text classification results. We evaluated the performance of several LLMs, machine learning algorithms, and neural network-based architectures on four diverse datasets. Results demonstrate that certain LLMs surpass traditional methods in sentiment analysis, spam SMS detection, and multi-label classification. Furthermore, it is shown that the system's performance can be further enhanced through few-shot or fine-tuning strategies, making the fine-tuned model the top performer across all datasets. Source code and datasets are available in this GitHub repository: https://github.com/yeyimilk/llm-zero-shot-classifiers.

Retrieval-Augmented Generation (RAG) has become a standard architectural pattern for incorporating domain-specific knowledge into user-facing chat applications powered by Large Language Models (LLMs). RAG systems are characterized by (1) a document retriever that queries a domain-specific corpus for context information relevant to an input query, and (2) an LLM that generates a response based on the provided query and context. However, comprehensive evaluation of RAG systems remains a challenge due to the lack of unified evaluation criteria and annotated datasets. In response, we introduce RAGBench: the first comprehensive, large-scale RAG benchmark dataset of 100k examples. It covers five unique industry-specific domains and various RAG task types. RAGBench examples are sourced from industry corpora such as user manuals, making it particularly relevant for industry applications. Further, we formalize the TRACe evaluation framework: a set of explainable and actionable RAG evaluation metrics applicable across all RAG domains. We release the labeled dataset at https://huggingface.co/datasets/rungalileo/ragbench. RAGBench explainable labels facilitate holistic evaluation of RAG systems, enabling actionable feedback for continuous improvement of production applications. Thorough extensive benchmarking, we find that LLM-based RAG evaluation methods struggle to compete with a finetuned RoBERTa model on the RAG evaluation task. We identify areas where existing approaches fall short and propose the adoption of RAGBench with TRACe towards advancing the state of RAG evaluation systems.

Large Language Models (LLMs) have demonstrated significant performance improvements across various cognitive tasks. An emerging application is using LLMs to enhance retrieval-augmented generation (RAG) capabilities. These systems require LLMs to understand user queries, retrieve relevant information, and synthesize coherent and accurate responses. Given the increasing real-world deployment of such systems, comprehensive evaluation becomes crucial. To this end, we propose FRAMES (Factuality, Retrieval, And reasoning MEasurement Set), a high-quality evaluation dataset designed to test LLMs' ability to provide factual responses, assess retrieval capabilities, and evaluate the reasoning required to generate final answers. While previous work has provided datasets and benchmarks to evaluate these abilities in isolation, FRAMES offers a unified framework that provides a clearer picture of LLM performance in end-to-end RAG scenarios. Our dataset comprises challenging multi-hop questions that require the integration of information from multiple sources. We present baseline results demonstrating that even state-of-the-art LLMs struggle with this task, achieving 0.40 accuracy with no retrieval. The accuracy is significantly improved with our proposed multi-step retrieval pipeline, achieving an accuracy of 0.66 (>50% improvement). We hope our work will help bridge evaluation gaps and assist in developing more robust and capable RAG systems.

Large Language Models (LLMs) continue to advance natural language processing with their ability to generate human-like text across a range of tasks. Despite the remarkable success of LLMs in Natural Language Processing (NLP), their performance in text summarization across various domains and datasets has not been comprehensively evaluated. At the same time, the ability to summarize text effectively without relying on extensive training data has become a crucial bottleneck. To address these issues, we present a systematic evaluation of six LLMs across four datasets: CNN/Daily Mail and NewsRoom (news), SAMSum (dialog), and ArXiv (scientific). By leveraging prompt engineering techniques including zero-shot and in-context learning, our study evaluates the performance using the ROUGE and BERTScore metrics. In addition, a detailed analysis of inference times is conducted to better understand the trade-off between summarization quality and computational efficiency. For Long documents, introduce a sentence-based chunking strategy that enables LLMs with shorter context windows to summarize extended inputs in multiple stages. The findings reveal that while LLMs perform competitively on news and dialog tasks, their performance on long scientific documents improves significantly when aided by chunking strategies. In addition, notable performance variations were observed based on model parameters, dataset properties, and prompt design. These results offer actionable insights into how different LLMs behave across task types, contributing to ongoing research in efficient, instruction-based NLP systems.

The automatic evaluation of instruction following typically involves using large language models (LLMs) to assess response quality. However, there is a lack of comprehensive evaluation of these LLM-based evaluators across two dimensions: the base LLMs and the evaluation protocols. Therefore, we present a thorough meta-evaluation of instruction following, including 25 base LLMs and 15 recently proposed evaluation protocols, on 4 human-annotated datasets, assessing the evaluation accuracy of the LLM-evaluators. Our evaluation allows us to identify the best-performing base LLMs and evaluation protocols with a high degree of robustness. Moreover, our large-scale evaluation reveals: (1) Base LLM performance ranking remains largely consistent across evaluation protocols, with less capable LLMs showing greater improvement from protocol enhancements; (2) Robust evaluation of evaluation protocols requires many base LLMs with varying capability levels, as protocol effectiveness can depend on the base LLM used; (3) Evaluation results on different datasets are not always consistent, so a rigorous evaluation requires multiple datasets with distinctive features. We release our meta-evaluation suite ReIFE, which provides the codebase and evaluation result collection for more than 500 LLM-evaluator configurations, to support future research in instruction-following evaluation.

This study examines the performance of open-source Large Language Models (LLMs) in text annotation tasks and compares it with proprietary models like ChatGPT and human-based services such as MTurk. While prior research demonstrated the high performance of ChatGPT across numerous NLP tasks, open-source LLMs like HugginChat and FLAN are gaining attention for their cost-effectiveness, transparency, reproducibility, and superior data protection. We assess these models using both zero-shot and few-shot approaches and different temperature parameters across a range of text annotation tasks. Our findings show that while ChatGPT achieves the best performance in most tasks, open-source LLMs not only outperform MTurk but also demonstrate competitive potential against ChatGPT in specific tasks.

Large language models (LLMs) like ChatGPT and Gemini have significantly advanced natural language processing, enabling various applications such as chatbots and automated content generation. However, these models can be exploited by malicious individuals who craft toxic prompts to elicit harmful or unethical responses. These individuals often employ jailbreaking techniques to bypass safety mechanisms, highlighting the need for robust toxic prompt detection methods. Existing detection techniques, both blackbox and whitebox, face challenges related to the diversity of toxic prompts, scalability, and computational efficiency. In response, we propose ToxicDetector, a lightweight greybox method designed to efficiently detect toxic prompts in LLMs. ToxicDetector leverages LLMs to create toxic concept prompts, uses embedding vectors to form feature vectors, and employs a Multi-Layer Perceptron (MLP) classifier for prompt classification. Our evaluation on various versions of the LLama models, Gemma-2, and multiple datasets demonstrates that ToxicDetector achieves a high accuracy of 96.39\% and a low false positive rate of 2.00\%, outperforming state-of-the-art methods. Additionally, ToxicDetector's processing time of 0.0780 seconds per prompt makes it highly suitable for real-time applications. ToxicDetector achieves high accuracy, efficiency, and scalability, making it a practical method for toxic prompt detection in LLMs.

With the emergence of generative conversational large language models (LLMs) like ChatGPT, serving as virtual assistants in various fields, the stability and reliability of their responses have become crucial. However, during usage, it has been observed that these models tend to waver in their judgements when confronted with follow-up questions from users expressing skepticism or disagreement. In this work, we draw inspiration from questioning strategies in education and propose a Follow-up Questioning Mechanism along with two evaluation metrics to assess the judgement consistency of LLMs before and after exposure to disturbances. We evaluate the judgement consistency of ChatGPT, PaLM2-Bison, and Vicuna-13B under this mechanism across eight reasoning benchmarks. Empirical results show that even when the initial answers are correct, judgement consistency sharply decreases when LLMs face disturbances such as questioning, negation, or misleading. Additionally, we study these models' judgement consistency under various settings (sampling temperature and prompts) to validate this issue further, observing the impact of prompt tone and conducting an in-depth error analysis for deeper behavioral insights. Furthermore, we also explore several prompting methods to mitigate this issue and demonstrate their effectiveness\url{https://github.com/NUSTM/LLMs-Waver-In-Judgements}.

Large language models (LLMs) have displayed massive improvements in reason- ing and decision-making skills and can hold natural conversations with users. Many recent works seek to augment LLM-based assistants with external tools so they can access private or up-to-date information and carry out actions on behalf of users. To better measure the performance of these assistants, this paper introduces ToolTalk, a benchmark consisting of complex user intents re- quiring multi-step tool usage specified through dialogue. ToolTalk contains 28 tools grouped into 7 plugins, and includes a complete simulated implementa- tion of each tool, allowing for fully automated evaluation of assistants that rely on execution feedback. ToolTalk also emphasizes tools that externally affect the world rather than only tools for referencing or searching information. We evaluate GPT-3.5 and GPT-4 on ToolTalk resulting in success rates of 26% and 50% respectively. Our analysis of the errors reveals three major categories and suggests some future directions for improvement. We release ToolTalk at https://github.com/microsoft/ToolTalk.

Offline evaluation of search systems depends on test collections. These benchmarks provide the researchers with a corpus of documents, topics and relevance judgements indicating which documents are relevant for each topic. While test collections are an integral part of Information Retrieval (IR) research, their creation involves significant efforts in manual annotation. Large language models (LLMs) are gaining much attention as tools for automatic relevance assessment. Recent research has shown that LLM-based assessments yield high systems ranking correlation with human-made judgements. These correlations are helpful in large-scale experiments but less informative if we want to focus on top-performing systems. Moreover, these correlations ignore whether and how LLM-based judgements impact the statistically significant differences among systems with respect to human assessments. In this work, we look at how LLM-generated judgements preserve ranking differences among top-performing systems and also how they preserve pairwise significance evaluation as human judgements. Our results show that LLM-based judgements are unfair at ranking top-performing systems. Moreover, we observe an exceedingly high rate of false positives regarding statistical differences. Our work represents a step forward in the evaluation of the reliability of using LLMs-based judgements for IR evaluation. We hope this will serve as a basis for other researchers to develop more reliable models for automatic relevance assessment.

Large Language Models(LLMs)have become effective tools for natural language processing and have been used in many different fields. This essay offers a succinct summary of various LLM subcategories. The survey emphasizes recent developments and efforts made for various LLM kinds, including task-based financial LLMs, multilingual language LLMs, biomedical and clinical LLMs, vision language LLMs, and code language models. The survey gives a general summary of the methods, attributes, datasets, transformer models, and comparison metrics applied in each category of LLMs. Furthermore, it highlights unresolved problems in the field of developing chatbots and virtual assistants, such as boosting natural language processing, enhancing chatbot intelligence, and resolving moral and legal dilemmas. The purpose of this study is to provide readers, developers, academics, and users interested in LLM-based chatbots and virtual intelligent assistant technologies with useful information and future directions.

Assessing the capabilities and limitations of large language models (LLMs) has garnered significant interest, yet the evaluation of multiple models in real-world scenarios remains rare. Multilingual evaluation often relies on translated benchmarks, which typically do not capture linguistic and cultural nuances present in the source language. This study provides an extensive assessment of 24 LLMs on real world data collected from Indian patients interacting with a medical chatbot in Indian English and 4 other Indic languages. We employ a uniform Retrieval Augmented Generation framework to generate responses, which are evaluated using both automated techniques and human evaluators on four specific metrics relevant to our application. We find that models vary significantly in their performance and that instruction tuned Indic models do not always perform well on Indic language queries. Further, we empirically show that factual correctness is generally lower for responses to Indic queries compared to English queries. Finally, our qualitative work shows that code-mixed and culturally relevant queries in our dataset pose challenges to evaluated models.

Spoken Dialogue Models (SDMs) have recently attracted significant attention for their ability to generate voice responses directly to users' spoken queries. Despite their increasing popularity, there exists a gap in research focused on comprehensively understanding their practical effectiveness in comprehending and emulating human conversations. This is especially true compared to text-based Large Language Models (LLMs), which benefit from extensive benchmarking. Human voice interactions are inherently more complex than text due to characteristics unique to spoken dialogue. Ambiguity poses one challenge, stemming from semantic factors like polysemy, as well as phonological aspects such as heterograph, heteronyms, and stress patterns. Additionally, context-dependency, like omission, coreference, and multi-turn interaction, adds further complexity to human conversational dynamics. To illuminate the current state of SDM development and to address these challenges, we present a benchmark dataset in this paper, which comprises 1,079 instances in English and Chinese. Accompanied by an LLM-based evaluation method that closely aligns with human judgment, this dataset facilitates a comprehensive exploration of the performance of SDMs in tackling these practical challenges.

The latest large language models (LLMs) such as ChatGPT, exhibit strong capabilities in automated mental health analysis. However, existing relevant studies bear several limitations, including inadequate evaluations, lack of prompting strategies, and ignorance of exploring LLMs for explainability. To bridge these gaps, we comprehensively evaluate the mental health analysis and emotional reasoning ability of LLMs on 11 datasets across 5 tasks. We explore the effects of different prompting strategies with unsupervised and distantly supervised emotional information. Based on these prompts, we explore LLMs for interpretable mental health analysis by instructing them to generate explanations for each of their decisions. We convey strict human evaluations to assess the quality of the generated explanations, leading to a novel dataset with 163 human-assessed explanations. We benchmark existing automatic evaluation metrics on this dataset to guide future related works. According to the results, ChatGPT shows strong in-context learning ability but still has a significant gap with advanced task-specific methods. Careful prompt engineering with emotional cues and expert-written few-shot examples can also effectively improve performance on mental health analysis. In addition, ChatGPT generates explanations that approach human performance, showing its great potential in explainable mental health analysis.

Large Language Models (LLMs) have become instrumental across various applications, with the customization of these models to specific scenarios becoming increasingly critical. System message, a fundamental component of LLMs, is consist of carefully crafted instructions that guide the behavior of model to meet intended goals. Despite the recognized potential of system messages to optimize AI-driven solutions, there is a notable absence of a comprehensive benchmark for evaluating how well different LLMs follow these system messages. To fill this gap, we introduce SysBench, a benchmark that systematically analyzes system message following ability in terms of three challenging aspects: constraint complexity, instruction misalignment and multi-turn stability. In order to enable effective evaluation, SysBench constructs multi-turn user conversations covering various interaction relationships, based on six common types of constraints from system messages in real-world scenarios. Our dataset contains 500 system messages from various domains, each paired with 5 turns of user conversations, which have been manually formulated and checked to guarantee high quality. SysBench provides extensive evaluation across various LLMs, measuring their ability to follow specified constraints given in system messages. The results highlight both the strengths and weaknesses of existing models, offering key insights and directions for future research. The open source library SysBench is available at https://github.com/PKU-Baichuan-MLSystemLab/SysBench.