Resume_str,Category " BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards that are consistent with division philosophy and direction. Demonstrate effective written and verbal communication skills. Assist in recruiting, training and developing Sales Associates. Develop proficiency in all operational policies and procedures. Manage time and prioritize tasks. CUSTOMER SERVICE / SALES Ensure customer service is the #1 priority. Effectively supervise the sales floor to ensure customer / associate awareness at all times. Understand and create awareness of the factors to impact sales volume. LEADERSHIP Motivate and develop associates to meet goals / objectives. Clearly delegate activities and follow-up on all direction. Demonstrate teamwork with-in store and company. Take initiative and use sound judgement. Lead by example. PERSONNEL Demonstrate professional image and conduct. Follow specific divisional dress code policy. Ensure that store staff is treated professionally, courteously and respectfully. Involve store staff in accomplishing store goals. Take an active role in own development. Communicate staff concerns to management. Support all company / management decisions. OPERATIONS Execute and follow-up on all operational policies, procedures and directives. Execute and follow-up Inventory Shrinkage Improvement Program. Ensure accuracy in all paperwork. VISUAL PRESENTATION Maintain store appearance to reflect division standard. Replenish merchandise on a timely basis. Have knowledge of the store merchandise. Have knowledge of sales floor and stockroom organization. Keep management informed of all merchandise-related issues. Executes markdowns and re-merchandise as needed. POS set-up is timely and effective. Executes and maintains divisional marketing directives. Interpret and execute floor plans and guidelines. Professional Summary My objective is to continue to move up within BB&T. I have been a Relationship Banker with BB&T since January 2006. I was promoted from Relationship Banker I to a Relationship Banker II in January 2012. My long term goal is to work my way into our training department and helping new hires learn about BB&T. I am very passionate about BB&T and love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 to Current Branch Banker III Company Name – City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debriefs. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Must adhere to all BB&T Policies and Procedures, security guidelines, banking regulations and internal control procedures. Responsible for attending applicable training classes and completing computer based training, etc. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 07/2005 Customer Account Specialist Company Name – City , State Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone. Meet personal performance goals through handling complete loan cycle. Receive and process credit and employment verifications and records information obtained. Perform routine transactions at an on-line terminal. Process payments and disbursements. Prepare reports, type correspondence and transactions documents maintain files, handle mail, notarize documents and handle recording and filing. 10/2004 Financial Services Reprsentative Company Name – City , State Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch. Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines. Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate. Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate across lines of business. Provide service excellence; perform routine client maintenance requests, problem resolution and basic sales functions. Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients. Perform Teller functions as required. Ensure compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of SunTrust products, services, and other lines of business. Additionally, Financial Services Representatives (FSR) in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct. 01/2003 to 10/2004 Floor Supervisor Company Name – City , State Floor Supervisor is an entry-level management position. A Floor Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Identified potential shoplifters and alerted management. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Trained and developed new associates on POS system and key sales tactics. Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits. Education August 1999 High School Diploma : Eastgate Christian Academy - City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type ",BANKING " OPERATIONS MANAGER Summary My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics. Highlights Quantitative analysis & metrics Account reconciliation & balancing Complex problem solving Staff leadership and development Expert in MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 to Current Company Name - City , State Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions Manage a team of 15 staff members who perform duties across multiple lines of business Conduct employee performance reviews and individual development plans for success Daily and monthly account reconciliation of internal house suspense accounts Accurately document and report items out of SLA to senior management with correspondence to field partners Provide training to team members on job responsibilities and cross-train opportunities Research and resolve complex variances Review daily work for quality control and errors Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans Personal Banker/ Business Champion July 2007 to October 2011 Company Name - City , State Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services Coach teller line to send over referrals to bankers to achieve sales goals Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals Originate applications for personal, mortgage, and business loans to meet customer needs Exceed sales goals by maintaining a strong book of business Provide hands on system training for new bankers Oversee daily operations of branch compliance regulations Wealth Management Group Relationship Associate III June 2004 to May 2007 Company Name - City , State Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service Assist Private Banker in the management of their book of business which held over 180 clients Account reconciliation of Private Banking general ledger accounts Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner Identify client needs and revenue enhancement and cross-sell opportunities Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files Maintain accurate record of incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 to June 2004 Company Name - City , State Perform complex research and quick shot analysis on suspected fraud accounts Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud Provide job training, facilitated team meetings, and participate in associate development and reviews Avert over one million dollars in potential loss to the bank Recruit and conduct interviews for open analyst positions Cross train new employees on fraud database systems Create, monitor, and process database and paper files using MS Access and Excel Maintain statistics and prepare month end reports Provide support for special projects analysis and presentations Restrict customer accounts for Customer Identification Policy compliance Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed Monitor work flow and staffing needs to ensure service levels and deadlines were met Daily assignment of job duties, create and maintained department work schedules Education Bachelors of Business Management : Human Resources University of Phoenix University of Phoenix: Bachelors of Business Management with a Minor in Human Resources Skills Software Applications   PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills   Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills   Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills ",BANKING " BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled at identifying customer needs and presenting appropriate company product and service offerings Demonstrated ability to address customer concerns, analyze situational elements, and provide effective responses and solutions Proficient skills to communicate orally and in writing Expertise in resolving escalated customer service issues Proficient with Microsoft Office Suite. Knowledgeable and innovative finance, sales and marketing professional whose success is based on integrity, exceptional customer service, efficiency and ambition. Experience Branch Manager/Operations Manager April 1973 to June 2000 Company Name － City , State I have taught a variety of banking-related courses for adult continuing-education classes affiliated with Alvernia College and Reading Area Community College. I have 15+ years of experience as the accountant/business manager for Fleetwood Bible Church, and was responsible for the management of a $500,000 annual budget. Using Excel, I created and maintained detailed financial accounting and reporting forms and documents. I prepared all cash receipts and cash disbursements, maintained and prepared financial statements for church board and congregation review, and maintained all loan and deposit banking relationships. I was responsible for payroll preparation for all staff (taxes, records, federal filings.) I am proficient with Word and Excel, and can quickly learn and use other software systems. I also have had 26 years banking experience, in the fields of credit investigation and approval and branch management. Assistant to the manager of the retail loan credit department: reviewed incoming loan applications to verify accuracy and compliance with both bank and government procedures and regulations supervised the credit investigation process to maintain appropriate verifications and documentation responsible for the review and approval of the completed applications attended settlements as the bank representative to provide professional customer service to new mortgage customers and realtors served as the bank's representative for PMI providers, settlement agents, realtors, and bank customers monitored bank's procedures and practices for compliance with secondary market requirements worked on support group that prepared a mortgage ""how-to"" manual to be used as a reference for all bank loan originators and processors to provide step-by-step direction for various mortgage types, including conventional, construction, investment, and government loans for several mid-size branches: new business development collection and review of required credit documentation for commercial customers analysis and review of these commercial accounts Ensured staff provided excellent customer service for both potential and existing bank customers. Claims Arbitration Specialist January 2007 to January 2015 Company Name － City , State review and analyze unsettled claims to determine suitability for submission for arbitration investigate facts of loss, evidence, and documentation to understand claim occurrence prepare contentions and evidence to present to Arbitration Forums to demonstrate most effective and compelling case for insured's interest and complete all on-line documentation and filing requirements review and respond to all electronic and mail communications concerning arbitration submissions amend and respond based on counterclaims presented by the third-party carrier, prepare and provide any additional documentation required provide instruction and coaching to claims handlers on various aspects of arbitration procedures and requirements prepare monthly reports for management concerning arbitration submissions, amendments, and decisions; communicate with policyholders to provide current status of claim processing as well as address potential decisions and outcome. RESULTS: Exceeded projected production goals for claims analyzed and arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared to corporate colleagues and industry standards (Applicant cases - 59% / Respondent cases - 55%) Serve as job-shadow contact for new arbitration specialists Provide overview and instruction for claims handlers needing improved knowledge of arbitration procedures and practices. Claims Subrogation Supervisor May 2005 to March 2007 Company Name － City , State oversee seven claim handlers and provide instruction, coaching, and supervision to promote optimal performance by direct-reports and to assure excellence and competence in customer service provided determine team objectives and formulate /implement actions to encourage performance and development of team members review and assign subrogation files as appropriate serve as ""one-level-up"" contact for customers requiring enhanced skill and handling prepare weekly and monthly reports for management concerning performance of staff, completion of goals/objectives, and solutions to problems work together with other supervisors/managers for development of departmental objectives and resolution of issues concerning broader aspects of the team and department functions provide support to other teams and new hires. Subrogation Claims Representative April 2002 to May 2005 Company Name － City , State Review and analyze assigned claims to determine required actions for subrogation. communicate with customers and other insurance carriers to negotiate and produce the most effective settlement and to provide appropriate representation for the company. cooperate and coordinate with other team members on related claims and other team-related issues. provide input for disputed resolution of issues involving my team as well as wider departmental concerns. Office Supervisor / Bookseller April 2001 to April 2002 Company Name － City , State supervise all cash operations of the store prepare cash registers for daily operation reconcile sales reports with cash totals prepare daily bank deposits monitor and prepare staff time card submissions anticipate and meet customers' needs and provide professional, helpful service be familiar with inventory, store layout, and procedures to anticipate and provide superior customer service in all areas of the store. Education Bachelor of Arts : Psychology , 1973 Kutztown University － City , State , USA Psychology Interests Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Additional Information Professional Licenses and Affiliations Professional Claims Adjuster's License University of Florida - Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes ",BANKING " PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 ",BANKING " PARTNER ACCOUNT MANAGER Executive Summary Over 6 years of customer facing management experience in managing Healthcare IT and Banking industry. Managed teams of 15 to 20 members and projects involving cross functional teams to achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 to 08/2014 Company Name Partner portfolio and revenue management. Managed project with regard to the Customers product deployment in SaaS Platform. Responsible to create partner Quotations, license renewals and Service Addendums. Resolving In-service request through Jira and registering nodes and adding servers on SaaS Plaza platform. Monitoring the Invoice and Billing on product renewals. Setting up the Product demo environment for the Partners and their customers. Assisted Partners with online training and educate them about the product usage in the cloud platform. Client Account Manager 07/2011 to 12/2013 City Drive sales through Partners and Distributors. Managed existing partners and generate revenues from them Conducting promotional activities and events for partners and Distributors and also encourage new channel partners through the events organized to understand the Program benefits Planning and implementing marketing and partner relations programs to increase partnership growth and retention Analyzing and identifying the ways to maximize the revenue through lead generation and Promotional events. Handling Latin American Market and Accounts tagged to the territory for Premier and Elite partners. Working together with Sales representatives to create Quotations, license renewals and approve Deal registrations for the partners based on their Certifications and partner levels. Creating awareness about the Partner benefit program in order to maximize the sales opportunity Managing quotations and the renewal proposals. Relationship Manager 01/2010 to 05/2011 Company Name Customers' acquisition in order to increase transaction book size. Establishing alliances which would ensure steady stream of business referrals. Increase Customer Profitability. Used Oracle SQL to analyses the financial data related to the customer borrowings of funds. Continue Professional development. Lead Management System. Managed Trade and Asset services of the customers Worked closely with a treasury department related to the hedging of funds. Handling small and medium enterprise accounts with key focus on bottom line profitability by ensuring optimal utilization of available resources Conceptualizing and implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of Banking products/services Managing a wide gamut of banking functions for small and medium enterprise accounts. Managing Assets domain for the Corporate Clients with key expertise into corporate lending services. Health Advisory Manager 05/2006 to 12/2009 Company Name Receive Service Request(SR) from the HealthCare clients (Customers). Analyze and study the SR thoroughly to ensure Compliance as per HIPAA and HCPC Provide customer support and assist internally to process Claims and Requests by inter-departmental collaboration. Analyzing customers' financial accounts and provide statistical reports to optimize their revenue generation and management. Generate financial customized reports using SQL and EXCEL for customers. Trained customers on Product policies related to the Health and Accidental Coverages. Managed cross functional team within the Organization to increase focus on new customers. Managed customer centric operations pre and post implementation. Assist Back office function related with regard to patient Scheduling/Verification. Monitored Clients data validation in accordance with the given code of conduct. Education M.S : Information System Management Coleman University City , State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award for Best performer for two consecutive Months(HSBC). Received Thanks award for the third quarter for closing the biggest deal across HSBC Achieved annual revenue quota goals through sales and account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant in project Shapath - the drive against Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO ",BANKING " PROGRAM ASSISTANT Professional Summary Program Assistant with supervising experience and exceptional people skills. Versed in Daxko Operations, membership, childcare. Desires a challenging role as a Membership Coordinator. Experience Program Assistant , 07/2013 to Current Company Name － City , State Billing/Finance, to include: Purchase Orders, Childcare billing, refunds and credits for different programs. Well versed in Daxko Operations. Assist in training, supervising member services associates. Assisted the Program Director with payroll and interviews for multiple programs. Run weekly program rosters and reports. Input member information and sell different programs. File away CC statements and members information for various programs. Review and approve financial assistance Email and mail out member invoices. Answer incoming calls and emails about members accounts and programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Front Desk/Customer Service , 11/2006 to 12/2010 Company Name － City , State member services including but not limited to access to health and fitness center, sales of membership and data entry. Ensure that services are provided in a quality manner at all times. Provide accurate information on activities and programs to members and participants. Responsible for ensuring prompt and courteous service which is delivered to members/participants. Controls access to health and fitness facility. Knowledge of all program areas to members and participants as well as ability to refer patrons to the correct staff member when needed. Ensures that accounting and related procedures are followed for cash reporting and merchandise sales. Data entry for service desk staff close out and deposits. Attend/participate in required monthly staff meetings. Takes payments for programs and memberships. Responsible for weekly and monthly reports. Handle many tasks at one time under lots of pressure. Answer multi-line phones, takes messages through email or hand written. Make copies and also send out faxes. Maintained a clean reception area, including lounge and associated areas. Helped distribute employee notices and mail around the office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Directed guests and routed deliveries and courier services. Managed office supplies, vendors, organization and upkeep. Mortgage Document Clerk , 03/2002 to 01/2003 Company Name － City , State Retrieving and Certifying Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Create loan folders and dividers. Audit new loans to loan schedule. Input loans on Trust System and FiTech/Empower. Create new loan lists on Excel. Update old loan lists weekly on Excel. Answer and handle incoming calls pertaining to loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, and FHLB loans. Make copies for employees. Logging in documents on log in sheet and system. Input documents Empower and FiTech. Sort and File away documents. Janitor/Clerk , 11/1996 to 02/2001 Company Name － City , State Employee of the month September 1997. Recovered and organized all clothing records. Supervised housekeeping and kept track inventory supplies for individual rooms. Education High School Diploma : 1996 IOWA PARK HIGH SCHOOL － City , State Certifications First Aid-October 2013 (American Safety & Health Institute) CPR & AED Certification-October 2013 (American Safety & Health Institute) Emergency Oxygen Certification-October 2013 (American Safety & Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations ",BANKING " FINANCIAL CONSULTANT Summary A challenging opportunity that will allow me to contribute and develop as a successful business partner, leveraging my leadership, analytical, and relationship building experiences. Experience 01/2010 to Current Financial Consultant Company Name － City , State Key point of contact and FP&A responsibility for seven diverse and rapidly growing lines of business within Corporate Banking. Full balance sheet and P&L forecasting responsibilities on both balanced balance sheet and MMCOF levels. Business-level and roll-up analysis around customer-level and industry drivers, roll-on/roll-off analysis, an extensive cross-sell portfolio, and loan/deposit pricing. Plan/Budget coordination, presentations, and proposals to LOB and finance leadership. Ongoing negotiation around performance improvement/efficiencies, and expected growth. Automation of daily balance sheet reporting, Plan templates, dynamic balance sheet/ P&L/reconciliation tools (VBA, Macros, SQL). Contribution to bi-annual stress testing efforts/coordination. Training of co-workers/business partners on balanced balance sheet and MMCOF methodologies. Point of contact for key aspects of the Canadian Initiative, helping to coordinate between domestic business groups and international partners. 01/2008 to 01/2010 Financial Consultant Company Name － City , State Responsible for full balance sheet & income statement analysis/forecasting/management reporting for Private Banking line of business consisting of a $43 billion deposit and $34 billion loan portfolio. Key national business contact for regional and central management reporting, business drivers, pricing, ALCO, credit/risk, analytics, and model development. Ongoing Wachovia merger/integration efforts. Development of new reporting & analysis tools within transitioning systems and amongst new finance partners. Design and implementation of complex financial forecast models and tools for leadership and finance partners nationwide, (Hyperion Essbase, Excel, VBA, & MS Access) Communication and presentations to various finance, accounting, and credit partners, with very positive feedback from leadership and peers. Automation and streamlining of time sensitive and resource demanding processes including daily/monthly reporting, production, and forecasting efforts. 01/2006 to 01/2008 Financial Consultant Company Name － City , State Supervised nine staff with constantly changing project goals and deadlines. Responsible for quarterly financial statement and variance analysis for $13 billion commercial real estate portfolio. Designed and developed database solutions for a rapidly growing portfolio (queries, pivot table reports, Access forms, user interfaces, and workflow management). Automated several processes resulting in greater group efficiency and accuracy. Primary contact for quality assurance, training, database analysis, and workflow guidance. Modeling and high level trend reporting for budgeting, vendor management, and capacity planning purposes. Project lead involving analysis, training, and communication with both domestic vendors, and team members from Wells Fargo India Solutions. 01/2004 to 01/2006 Financial Planning Analyst Company Name － City , State Supported Certified Financial Planner & clients to establish individualized financial plans for retirement, investment, insurance, long-term care, and small business needs. Research, modeling & scenario analysis for clients financial planning presentations. Headed marketing, branding, and website design projects for privately-owned financial planning practice. 01/2000 to 01/2001 Intern Company Name － City , State Researched potential lease sites and comparables for corporate clients. Assisted in broker presentations and maintained client relations. Education 2012 Masters : Business Administration St. Mary's College of California Business Administration 2004 B.S : Management Science University of California － City Management Science 2004 B.S : General Biology University of California － City General Biology Skills accounting, Automation, balance sheet, Banking, branding, budgeting, Budget, bi, capacity planning, credit, credit/risk, clients, client relations, database analysis, database, drivers, Essbase, finance, Financial, financial planning, FP&A, forecasting, forms, Hyperion, insurance, leadership, long-term care, Macros, management reporting, marketing, Access, MS Access, Excel, Modeling, negotiation, pivot table, presentations, pricing, processes, Project lead, proposals, quality assurance, real estate, reporting, Research, SQL, trend, variance analysis, vendor management, VBA, website design, workflow ",BANKING " MANAGER Experience Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Work History Manager , 11/2013 to Current Company Name – City , State Manage a large global team of up to 50 Managers, Technical Leads and Software Developers across a portfolio of 25 LOB applications. My responsibilities include:. Vendor management, RFPs, vendor selection, scope based contractual obligations, and negotiations on Fixed Bid, Fixed Scope, T&M SOWs and 3rd Party Software licensing. LRPs, short and long-term strategic Road Maps, Project Planning & Monitoring and Software Delivery. Operational Excellence using Application Performance Monitoring (APM), Log aggregation, etc. Solution Architecture & design of complex projects and enhancements to existing products. All aspects of IT Management - Hiring, Up/Out, developing trust based on highly advanced technical knowledge, motivating actively, Key Contributions:. Reshaped the SDLC within the first 90 days from an everything-goes to an Agile (SCRUM) based process, substantially improving on-time and on-budget deliveries. Introduced Jira as part of the transformation which snowballed into centralization of fractured implementations and adoption by thousands of people across the company. Stabilized a key VOD Rights and Windows management application with many technical challenges including performance and data corruption. Improved the resiliency of the platform, and reduced the technical debt enabling faster features development. Substantially improved MTTR and RCA by adopting Splunk and AppDynamics, and by establishing proactive alerts to detect problems earlier than the users. Strongly Influenced the UI/UX of a touch-enabled web and iOS application used by top executives. Established and delivered very stringent performance, quality and reliability requirements. Established a cloud-native, 12-factor architecture of an application deployed on AWS using Elastic Bean Stalk, RDS, SNS, and other related AWS services. Nominated on NBC-wide Cloud-first strategic committees. Key role & contributions to Identity Management (IdM) and REST based API reference architectures Technologies included - Java, .NET, iOS (Objective-c / Swift) HTML, JavaScript, PHP/Drupal OnPrem & Cloud-native architectures at all levels of abstraction (IaaS, PaaS, 12-factor, Containerized & Serverless. Senior Director , 01/2011 to 05/2013 07/2010 to 12/2010 Company Name – City , State Headed the Solution Architecture and Project Management Office responsible for designing and delivering marquee consumer facing digital streaming on Web, iOS, Android, ROKU, XBOX and other platforms. My Responsibilities included:. Architectural SME for pre-sales and business development executives on key accounts such as Target, STARZ, Barnes & Noble, Dish Network, etc. Product Strategy and roadmaps for critical components of the Video Streaming platform including devices, Catalog, Apple/Google/Microsoft DRM and Digital lockers. Project management, scope management, problem resolution, delivery and launch of the client-company's products to its customers. Relationship management with internal and external strategic partners Key Contributions. Helped win a $9 million-dollar account with Barnes & Noble based on establishing trust and relationship with the head of Nook device development by answering and proposing solutions to tough technical problems. Even wrote Java code for video playback of DRM content such as Movies & TV Shows on Nook's highly customized Android platform. A unique Public Key Infrastructure (PKI) based shared-responsibility security model to authenticate and authorize issuing of DRM keys for video playback of encrypted content, which garnered interest from Charter Communications. Recognized and promoted to Senior Director within 6 months of joining the company Other past experience includes. Media & Entertainment: Turning around a troubled project and relationships to complete and launch Disney's EST video streaming platform-Disney Movies Anywhere, As a gesture of recognition, I was presented with a framed plaque by Disney employees. Regulated Payment Processing: Managing a team of Business Analysts, Architects & Web Developers at Green Dot (Mar 2010-July2010) to build multiple consumer facing web sites, including Walmart MoneyCard. 10/2009 to 02/2010 Company Name for processing 12-million home-loans every day for Federal HARP compliance requirements. Regulated Finance & Lending: First Vice President at Countrywide managing a team of 15 onshore and offshore Architects, Developers, and QA to deliver a $1.7 million lead management project with an ROI of $29.3 million. Regulated Finance & Lending: Technical Lead and Development Manager at IndyMac for automated underwriting and pricing systems. As a member of a team, built the first such web ecommerce solution in the US mortgage market. Proposed, brought consensus by demonstrating a POC, and built a C++ engine improving performance by 75% Detailed Technical Skills Cloud: Amazon EC2, RDS and other IaaS, Elastic Beanstalk (PaaS), Lambdas (Serverless), API gateway, Alexa, Fargate etc. Similar & corresponding experience on Microsoft's Azure, Heroku and Cloud foundry including containers such as Docker and Rkt, orchestration with Docker Swarm & Kubernetes, Envoy, etc. Keen interest in Cloud Native Computing Foundation's (CNCF) OCI standardization Software Engineering and Delivery: Scrum, Kanban and eXtreme Programming, Waterfall in a highly regulated environment. DevOps using Agile methodologies, Git based development workflows, continuous delivery (CD) using Jenkins, Artifactory & Nexus. Automated unit testing and end-to-end (e2e) testing, code quality, code coverage, test coverage, and other metrics using SonarQube. DevSecOps by incorporating Veracode, Snyk, etc. Canary releases, A/B testing, and feature-activated coding methods. Operations and disaster recovery with defined RTO & RPO Technology Platforms: Linux, Windows, Java, .NET, C, C++, C#, NodeJS, JavaScript/ES6, Typescript, Databases such as SQL Server, Oracle, MySQL, Postgres, SQLite, Realm, Swift & Objective-C for iOS applications. Experience with Social Analytics (close-knit Networks & Decision Trees) and some experience on supervised learning, Architecture & Design patterns and anti-patterns. Education 2016 Massachusetts Institute of Technology M.B.A : 2002 UCLA Anderson School of Management - City , State Bachelor's : engineering , 1993 Thapar University Summary 18+ yrs. of experience in Information Technology Management with a proven record as a servant leader for large distributed teams in diverse technical environments. Proven record of managing budgets, LRPs, product & portfolio roadmaps, business cases, software architecture, development and operations. Extensive track record of nurturing deep relationships within the company, vendors, strategic partners and standards bodies to achieve business goals. Strengths Cloud native architectures to drive reliability, performance and cost optimizations - IaaS, DBaaS, PaaS, Containerized, SaaS and Serverless Strategic Digital Transformations using traditional software development best practices and bleeding edge, emerging technologies in corpus/intent based digital assistants, bots, RPAs, computer vision, NLP, deep learning and Blockchain Program and Project management with Agile/SCRUM/Kanban, and DevOps/DevSecOps Metrics, KPIs and SLA driven IT Governance and Controls including 24/7/365 operational excellence, disaster recovery, & continuous improvement of software development processes Excellent analytical, problem solving and verbal & written communication skills; self-motivated fast learner, adaptable and fast decision maker even in ambiguous situations Management skills include hiring/firing, motivating, retention, performance reviews, SMART goals, conflict resolution, career development, executive reporting, mentoring Highlights NET, Networks APM, Objective-C Agile, Oracle API, Payment Processing Apple, Postgres Budget, Pricing Business development, Problem resolution C, Coding C++, Programming Catalog, Project Management CD, Project Planning Content, Quality Client, QA Databases, Relationship management Delivery, Sales Designing, SCRUM Disaster recovery, SDLC Drupal, Software Developers Ecommerce, Software Engineering Features, SQL Server Finance, Strategy Gateway, Strategic Hiring, Swift UX, TV HTML, Underwriting PHP, Unique IT Management, Vendor management Java, Video JavaScript, Web sites Linux Director Managing Market C# Office Win Windows MySQL Negotiations Network Strategic planning Skills NET, APM, Agile, API, Apple, budget, business development, C, C++, Catalog, CD, content, client, Databases, Delivery, designing, disaster recovery, Drupal, ecommerce, features, Finance, gateway, Hiring, UX, HTML, PHP, IT Management, Java, JavaScript, Linux, Director, Managing, market, C#, Office, win, Windows, MySQL, negotiations, Network, Networks, Objective-C, Oracle, Payment Processing, Postgres, pricing, problem resolution, coding, Programming, Project Management, Project Planning, quality, QA, Relationship management, sales, SCRUM, SDLC, Software Developers, Software Engineering, SQL Server, Strategy, strategic, Swift, TV, underwriting, unique, Vendor management, Video, web sites ",BANKING " PROJECT COORDINATOR Highlights SKILL SUMMARY I have well developed Time Management skills I work to a very high standard, with an eye for detail, goal orientated. I have excellent communicate skills I establish and maintain effective cooperative working relationships with people of all levels I am enthusiastic, passionate, motivated, honest & a reliable team player I work from a Strength base focused in problem solving I have well developed computer skills in MS Office, Excel, Power Point and Internet. I actively look for opportunities to develop my skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information - using MS Project 2013 managing day to day work priorities of the project manager and the team facilitating project resources - using Demand & Supply tool Develop/maintain risk registers and escalating issues - using communication with stakeholders managing the budget for the project - using SAP Guri facilitate meetings event management for training, meetings for the team and stakeholders Monthly reporting to Investment board and Portfolio Office Previous Telecom NZ Ltd - Business Process Co-ordinator: set up new WBSE for Capex and Opex Projects arrange set up new activity codes for new employees Health & Safety rep for the team coordinate staff moving to a new building Set new contractors up equipment, access to network & buildings maintain contractor details e.g. end dates/extensions create and manage Purchase Orders for contractor payments arrange travel & accommodation for managers event management - catering, bookings & rooms team purchases for team manage access to online documents system coordination of meetings: agenda preparation, audio & video conference set up & minute taking Project Manager - Birthright Wellington: The purpose was to project manage a pilot to enhance working relationships with the Government Department - Child Youth & Family and non-Government agencies that worked closely with families and children by: establishing the Differential Response principals and strengthen collaboration with agencies facilitate cross agency training to up-skill workers in Government and non-Government agencies. develop and implement a new way of working communication with stakeholders managing the budget for the project Te Rito Co-ordinator: co-ordinate and facilitate groups assess, monitor and input Police reported family violence incidents facilitate case management meetings agencies. Organise and facilitate monthly networking meetings set strategic plan ◦ project manage plan for coming year ◦ monitor it on a three monthly basis. project manage Community Action Fund ◦ media and awareness campaigns ◦ ran weekly half hour radio show with guest speakers from agencies ◦ Organise events day activities. Quarterly reporting to Ministry of Social Development ◦ monthly reporting to management group ◦ Wellington Ending Abuse & Violence board of trustees managing the budget for the project Strengthening Families (SF) Co-ordinator - Hutt Valley. Convene, facilitate and monitor SF Meetings from initial meeting and all reviews until closure. Maintain & record meeting information as well as review details in an effective and timely manner. Write reports and monitor statistics monthly for management team. Promote and present SF process to government & community agencies Organise, deliver facilitation training to staff Co-ordinating / Supervise Facilitation staff members Undertake project work that is needed in the community, where SF can be of assistance to families/whanau and young people. Maintain a small discretionary fund. Teller / Investment Advisor Co-ordinator 07/1996 to 12/1999 Company Name Head Teller/ Teller Duties Take care of trust money, order & send back cash as required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout the country Organise venues, accommodation, travel & catering Make up Induction packs & arrange all stationery for new Advisors Do Monthly statistics on each Advisor & Quarterly Reports Check Investment plans written by Advisors & return them for the client within timeframe. LINZ - Customer service, WINZ Call Centre, Wine & Food 01/1989 to 01/1996 Company Name From 1989 to 1996 I worked in a different number of positions to fit my lifestyle as I was raising a young family. This included Ministry of Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ - Customer service, WINZ Call Centre, Wine & Food tasting, Volunteer Community Work - Women's Refuge Crisis Line and Victim Support. Education Diploma : Health & Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate in Frontline Management Facilitating Adult Learning & Training papers Presenting with Impact Treaty of Waitangi Social Policy papers Client centred Practice Skills for Life First Aid Course Privacy & Official Information Act Group Facilitation Facilitation & Advanced Training Introduction to Small Business Management Marketing & Selling, Business planning Book-keeping & Records, Taxation Finance marketing & Presentation, Legal aspects Computer Skills, Selling & Presentation Skills Supervision Workshop Diploma in Health & Human Development - 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief & Dying 6) Communication Certifications First Aid Course NZ Certificate in Frontline Management Affiliations Volunteer Community Work - Women's Refuge Crisis Line and Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference ",BANKING " INTERNSHIP Professional Overview experiences collecting and analyzing data with statistical methods, familiar with R and SAS programing, great knowledge of experiment design, sampling techniques and documents management. strong skills in communication, group-working and work-planning. Core Qualifications Strong knowledge of SAS, R and SSPS programming Excellent research skills Microsoft Word, Excel, PowerPoint Excellent quantitative skills Team leadership Organizational planning Leadership/communication skills Customer-oriented Education University of Missouri 2015 Master of Science : Statistics City , State , The United States President of Chinese students' and scholars' association 3.7 GPA Coursework in practical statistical models, data analysis 1, 2, 3, statistical software and data analysis, introduction of probability theory, statistical inference, time series analysis, survival analysis, experimental design, current development in statistics. SAS advanced license Thesis/Dissertation Projects: A. Time: from 2014 January to 2014 Match Title: the relationship between the mathematical grade of the seventh grade and grades from primary school. Brief process: use linear model to fit transformed variables from the data after getting rid of useless columns, choose the most significant variables to form the final model based on persuasive diagnostic values. Achievements from the project:the mathematical grade of the seventh grade is significantly influenced by the reading, counting and logistic ability at the first and second grade in the primary school. B. Time: from 2014 May to 2014 August Title:bike rental prediction Brief process: construct the regression model use different statistical method, find the most powerful model decided by finding the least error rate, and decide which variables significantly enough to build the model. Achievements from the project: use Lasso to make the regression, it gives the least error rate and use the almost original data set, it saves a lot of time to deal with the original data set. C. Time:from 2014 September to October Title: Classify Song Release Period Brief process: construct the classification model to classify a specific song into the year before or after the year 1986 based on 90 attributes of a single song and 6480 songs. Achievements from the project: use the Multivariate adaptive regression splines to build the model and based on the final classification model, we can conclude that if the song is from before or after on 1986 depends mostly on the artists who create them, secondly on properties they tagged by famous music website and finally on properties of their track. D. Time: from 2014 November to 2014 December Title: predict the lightening strikes in July based on the records from January to June. Brief process: first cluster the original data based on the lightening strike records and the moisture records with the method of K-mean and Hierarchical method. Second use different statistical method like Boosting, Random Forest, Ridge, Lasso, NNET, CART, SVM to find the best model to predict the strikes will happen. Achievements from the project: we use the K-mean clustering method and based on the moisture data to form the cluster and use the neural network is a better way for our prediction to get a smaller MSE, and lightning strike have direct relationship with the soil moisture level and the climate indices. E. Time: from 2014 November to 2014 December Title: predict the daily stock price of Netflix Inc. Based on historical daily price records. Brief process: use GARCH model to fit the transformed data and finally choose the GARCH plus ARMAR model to make the forecasting. Achievements from the project: from the model we can find that there is a up trend in the future about this stock and this is a appropriate time to buy this piece of stock. Experience Company Name May 2014 to August 2014 internship City , State Main tasks of this job:   1.Collect, enter and analyze stock prices: collect useful data and enter them into the database in a correct classification way, use statistical methods to analyze them based on R programming. 2.Predict the future trend of different stocks and divide them into different category: use time series methods to predict the trend 3.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 4.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. Also offer the instruction about stocks and how to choose them to new clients. 5.design the questionnaire and the get the feedback Company Name May 2013 to August 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.inventory control: keep record of the number of materials and keep track of the way they out and in. 5.arrangement the business trip: book the hotel, arrange the schedules for each day, keep track of the budget of the business trip. Company Name November 2012 to March 2013 internship City , State Main tasks about the job:   1.data collection and entering: collect financial data and classify them into the correct table and items. 2.Write summary report: use statistical methods to analyze data with R and write the performance evaluation report based on quantitative facts. 3.Customer service: answer the phone call and solve customers' problems and do the reception job at the front table. 4.Meeting preparation: prepare documents need in the meeting, make sure all the participants can come, prepare PowerPoint slides and arrange the meeting room. 5.Introduce production to customers: introduce financial products which the most suitable to the client and persuade them to buy. Fellowships and Awards 1.merit of certificate award for excellent grade which is top 10% Time: the spring semester of 2014 2.merit of certificate award for excellent performance in the position of the leader of executive department of the Chinese students and scholars association in the university of Missouri. Time: the Fall semester of 2014 3.merit of certificate award for excellent performance in the position of vice president of the Chinese students and scholars association in the university of Missouri. time: the Fall semester of 2014-2015 4.Merit of certificate award for excellent performance in the position of president of the Chinese students and scholars association in the university of Missouri. time: the spring semester of 2015 ",BANKING " SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years of experience in Software Quality Assurance requirements analysis, test planning, creating test cases, and test process coordination Experienced with functional, end to end, regression and user acceptance testing of Web based and Client Server interfaces Familiar with the Waterfall and Agile SDLC 7 years experience in customer support/service and handling escalated issues 5 years of running formal training and development programs for system users Advanced Windows OS and MS Office applications user/troubleshooting skills Ability to learn new software very quickly Able to handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, and basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 to Current Company Name － City , State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing and administration, Ontime.com used for incident/bug reporting. T-SQL used to query/insert/update SQL DB to verify input/output of test scenarios. WinAutomation and TestComplete used for automated testing. Application software testing from local machines and Cloud Share environments. Excel and Word extensively used for creation of project documentation Responsible for analyzing the requirements and testing all modules of the Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes and any other modules that require testing. Testing of the Implementation process from one version of an EHR to another appropriately mapping data from the source database to the destination database. Creating , maintaining and testing user and group profiles confirming the appropriate access to the medical system Updating application software by defining/coding existing field properties or creating special user fields to fit the appropriate workflow to be tested based on customer needs. Document test cases, procedures and automation scripts and keeping them updated for each system release Effectively track testing progress using Ontime.com for tracking and assigning defects Responsible for Database loads, test environment set-up, FTP of application files and workstation preparation on Cloud Share environments Work with application programmer with system defects or analysis of project features Perform functional, regression, and ad-hoc testing on all assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 to Jan 2012 Company Name － City , State Call Center, Macintosh based, ZenDesk ticketing software used to track user incidents Troubleshoot user issues with Airbnb.com website navigation and services, such as user account maintenance, payment processing and billing analysis, as well as very complex financial and non financial disputes between users including customer safety issues Respond professionally to any escalated calls and support level I agents with urgent calls Take effective notes on user accounts through a ticketing system Thorough follow through of each call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 to Jan 2010 Company Name － City , State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used for test case and bug/incident reporting. Excel and Word extensively used for project document creation and SharePoint used for document management/sharing, PowerPoint used for meeting facilitation, Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment. Responsible for managing a team of onshore and offshore testers during the System Integration Test phase of the software development life cycle for the CA Banking Center New Accounts and Teller Platforms. Provided work estimates and ensured each project is efficiently staffed with testers to complete the project on time and on budget. Review, provide feedback and approve all test plans and scripts submitted by Test Analysts Work as a team member to accurately define the business requirements for new products for customers or system changes before the product or system change rollout. Identify all system functions and processes that may be affected by each project Provide meeting representation on all banking center platform projects. Manage end to end, user acceptance and production certification testing Represent the end user in design, development, testing and implementation of changes to existing systems environments for CA Banking Centers. In charge of the training and development of new test analysts brought on board to test the CA banking center new accounts system. Created and lead training classes in a formal setting in the test lab or virtually over the web for users. Responsible for ordering the appropriate hardware and software for the test lab for the test analysts and production lab for the implementation team. Software Test Analyst Jan 2000 to Jan 2006 Company Name － City , State Work Environment: Matrix team structure, Windows based, Quality Center used for test case and bug/incident reporting, Excel and Word extensively used for project document creation, Visio used for workflow charting and use cases. Managed PC lab for testers including ordering and completing hardware/software set up and hands on troubleshooting of systems test environment Responsible for identifying test scenarios from business requirements and creating test plans, scripts, executing scripts, and documenting test results based on the requirements Effectively track testing progress using Quality Center for tracking scripts and assigning defects Work with technical staff ensuring proper tests are being run, data is conditioned and resolving issues Perform Black Box functional, regression, and ad-hoc testing on assigned projects Maintained the test lab ensured appropriate software and hardware were up to date with department units we tested for Created and kept track of user access to test and production servers creating the appropriate access levels for contracted and non contracted staff Owner of production data including reconciling account balances of all production level bank accounts lent out for implementation testing. Internal Operations Analyst Jan 1999 to Jan 2000 Company Name － City , State Call Center, Windows based, high call volume, used proprietary software to query databases for common user issues. Research and respond to telephone inquiries regarding bank policy and procedures from banking centers and various other units. Identify and resolve operational, software application, new account, sales, and service related issues. Sr. Operations Officer Jan 1998 to Jan 1999 Company Name － City , State Work Environment: Office setting, Windows based, extensive account reconciliation tasks and record keeping of dollars coming in and out of the department, PC maintenance and user account troubleshooting. Controller of incoming Bank of America misdirected wire account for corporate clients. Properly identify funds in the amounts of billions of dollars which were directed to this account in order to reconcile the account. Also kept accurate logs of all wires that passed through the section. Worked as on-site desktop support for the department during upgrade to Windows 98. Helped IT team with hardware and software installations, password creation/resets and conducted user training sessions for peers. Money Transfer Customer Liaison Jan 1997 to Jan 1998 Company Name － City , State Call Center, Windows based, high call volume from the general public and other internal units, basic record keeping of tasks to track transactions. Responsible for taking customer wire transfer requests over the telephone. Ensured to properly identify the customer and account relationship in order to transmit funds and collect fees. Amended or canceled wire transfers when necessary. Provided excellent customer service. Customer Service Representative Jan 1995 to Jan 1997 Company Name － City , State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits for various accounts. Cashed checks, sold cashier's checks, traveler's checks, and savings bonds. Balanced daily. Sold checking, savings, time deposit and other bank products. Education and Training BS , Computer Information Systems 2004 Golden Gate University － City , State Computer Information Systems AAS , Computer Technology 2002 Heald College － City , State Computer Technology AAS , Electronics Technology 2001 Heald College － City , State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City , State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow ",BANKING " FINANCIAL INSTITUTIONS EXAMINER Summary Well-regarded professional with proven record in analyzing statistical data and financial documents, providing comprehensive assessment of overall health of financial institutions. Meticulous analyst who quickly evaluates data to accurately assess financial risk and regulatory compliance in fast-paced, time-sensitive environments. Skilled relationship manager - fluent in both English and Spanish - who is effective in engaging others to progress project goals. Highlights Financial analysis Capital market trends Financial forecasting Risk management expertise Budget Analysis Cash flow analysis Application of GAAP regulations Financial modeling Variance Trend Analysis Experience Financial Institutions Examiner Mar 2011 to Jan 2015 Company Name － City , State Conducted examinations of financial institutions (records and operations) to verify adherence with relevant laws and regulations, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) rules. As subject matter expert, conducted training, coached team members, and compiled/reported results while managing stakeholder relations. Assessed adequacy of assets and liabilities risk management policies and practices, including liquidity and sensitivity to market risks; and net interest margin level and trends. Assessed adequacy of institution's lending administrative and underwriting policies and practices; borrower's repayment capacity; collateral protection; collateral valuations; legal documentation; and allowance for loan and lease losses' levels and methodology. Reviewed and evaluated quality of credits ranging from $100 thousand to $25 million, assessing the adequacy of lending practices and level of risks within the lending area of the bank. Reviewed legal lending documents to determine adequacy of content/structure, covenants and performance/compliance with pertinent terms as well as assessing quality of administrative practices, such as disbursements, tracking of insurance, payment of taxes, request of financial information; others. Evaluated the adequacy and strength of financial institution's corporate and capitalization structure, as well as business initiatives and future prospects. Evaluated financial institution's practices; the adequacy of internal controls and procedures; the general character of management; and compliance with consumer protection, and safety and soundness standards. Evaluated adequacy of audit practices and workpapers, and performed offsite reviews and analyzed audited financial statements. Reviewed and assessed the adequacy of affiliate transactions and potential risk to the insurance fund. Assessed the accuracy of depository institution's financial regulatory reports, and evaluated level and trends in financial performance. Evaluated business impact analysis and risk assessment to determine if residual risk is acceptable. Reviewed and evaluated the adequacy of the financial institution's Bank Secrecy Act (BSA)/Anti-money Laundry (AML)/Office of Foreign Assets Control (OFAC) programs, as well as Information Technology (IT) and Information Security Systems. Assessed compliance with fair lending, civil rights laws and regulations, and the Community Reinvestment Act. Participated and evaluated CAMELS components and other specialty areas on examinations of financial depository institutions with total assets ranging from $100 million to $20 billion. Provided on-the-job training to less experienced staff members. Compiled, composed, edited or proof read and evaluated comments for inclusion in final report. Prepared final reports and drafts memos to communicate status of the examination/project. Cited and supported apparent contraventions and violations of regulatory guidance when necessary. Researched and gathered information from a variety of technical and regulatory materials to recommend corrective action; and explained verbally and in writing the application of laws, regulations and practices covering a technical specialty area. Assessed depository institution's financial performance, strategic plan, budget process, and contingency funding plans. Assessed and evaluated adequacy of institution's accounting practices and independent review programs. Identified incorrect accounting entries/data entry postings. Admissions Advisor Nov 2008 to Nov 2010 Company Name － City , State Led recruitment activities and provided support to new and continuing students. Implemented recruitment plan to achieve budgeted goals each term. Analyzed past recruitment patterns/projected leads, establishing plan that set specific goals for each step of recruitment process to ensure annual goals were consistently met. Assisted new and continuing students, reaching out and providing guidance that helped them progress through programs. IT Specialist Intern Oct 2007 to Feb 2008 Company Name － City , State Provided technical support to all users, assisting with virus response/resolution, security patches, and application needs. Monitored progress and testing status of 2000+ new applications, serving as bridge between developer and clients to keep stakeholders informed. Tapped as member of Vista and Office deployment team, Researched technical issues and documented solutions for user problems. Assisted with data analysis to identify appropriate participants for various pilot deployments. Department Administrator/Dental Assistant Apr 2003 to Apr 2007 Company Name － City , State Served as part of dental assisting team for residents in the prosthodontics and general dentistry program. Handled range of administrative duties for department. As department administrator, maintained records, filed reports, and updated operating instructions to ensure compliance with proper procedures. Analyzed and reported productivity maximize provider credits and estimate fiscal year budget. Standardized dental treatment rooms, establishing common scheme that improved efficiency and effectiveness of dental assistants as they moved to assist in different rooms. Known for ability to get things done, trained new employees in chair side and administrative duties. Education Master of Science , Accounting and Financial Management December 2016 University College, University of Maryland Accounting and Financial Management Bachelor of Science , Business Information Systems 2008 University of Phoenix － City , State Business Information Systems Skills Account Analysis & Reconciliation Accounts Payable Accounts Receivable Bank Reconciliations Business Due Diligence Financial Report Preparation General Ledger Accounting  ",BANKING " PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written ",BANKING " ASSISTANT OPERATIONS MANAGER Summary Experienced professional with a successful career in banking. Organized, highly motivated, and detail-directed problem solver. Possess excellent interpersonal, analytical, and organizational skills. Excels within highly competitive fast paced environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Self-starter and tasks oriented and ability to manage multiple-tasks Excellent written and verbal communication skills and proficient in excel, word, outlook, and access. Experience 04/2013 to Current Company Name － City , State Treasury Management Liaison Act as liaison between customer and Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests. Monitor and track implementation to avoid stalled or inactive implementations. Assist the Treasury Management Consultant with gathering additional details for the setup and maintenance of Treasury Management products, including but not limited to internal and external customer contact. Prepare and review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, and collect customer legal agreements for clients' signatures. Validate Treasury Management agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing Coordinate and submit exception pricing requests for Business Banking. Ability to work with a high level of independence, under general supervision. Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate. Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 to 06/2011 Assistant Operations Manager Oversee daily operations of the department of 15 staff members. Team leader for testing new software for startup of new department with regards to client implementation which resulted in a seamless transition to software upgrade. Escalated and resolved customers issues and complaints on operational matters Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance. Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency. Handled all queries and client feedback in a professional manner. Supported manager in performing management functions such as staffing, training and expanding business plans. Oversee reconcilements are done on a timely and accurately basis. Work with Implementation Managers and Relationship Managers on account setups. Assist with testing of new products. Liaison between clients, IT, client service, and customer service. 06/2001 to 06/2002 Item Fraud Coordinator Company Name － City , State Supervise 10 staff members. Conduct transaction activity reviews and client relationships to determine financial risk to the organization. Review and research all items referred. Contact clients to determine validity of check/item presented if deemed suspect. Identify unusual transaction behavior patterns on clients' accounts. Access and utilize all system available, SignPlus, NCIS and Check Vision, CUSTOM, FileNet, to locate Information needed in order to complete a thorough analysis of suspect items. Inform client and Financial Center of fraudulent activity incorrect. Advise and direct Financial Center associates of action to be taken on client's account when fraud has been detected. Proven record of saving a client a substantial amount of money by identifying and alerting upper management and Fraud Department of fraudulent activities in their account. Prepare and submit daily MIS for 10 staff. 05/2000 to 06/2001 Bank Teller Company Name － City , State Accept cash and checks for deposit and check accuracy of deposit slip. Process cash withdrawals. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Perform services for customers such as ordering bank cards and checks. Receive and verify loan payments, mortgage payments and credit card payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift. Answer inquiries regarding checking and savings accounts and other bank related products. Attempt to resolve issues and problems with customer's accounts. Initiate and open new accounts. Explain, advise on and promote bank products and services to customers. Cross-sell banking services and products to customers. Education 5/2000 Bachelor of Science Montclair State University － City , State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision ",BANKING " ASSISTANT VICE PRESIDENT Highlights MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT Experience Assistant Vice President February 2013 to Current Company Name － City , State Oversaw the domestic migration of the Post Trade Confirmation function, which included the training and management of a team of 11 in the drafting of our structured rates and credit products in accordance to ISDA Standards and in adherence to Dodd Frank, CFTC, EMIR Liaise with Legal, Credit, and Sales/Trading teams on the negation and execution of MCAs for our high volume and complex clients; Create and review documentation templates for newly created bespoke products while resolving client language disputes/discrepancies Manages various DFX project initiatives intended to implement strategic solutions to standardize client operations, increase efficiency, mitigate operational risk, and satisfy regulatory requirements Represents Barclays on International Swaps and Derivatives Association industry working groups that discuss industry trends and changes Corporate Banking - Global Payments Risk & Control / Project Management Managed a large global in-sourcing project which resulted in a multi-million-dollar cost savings for the firm; project includes facilitating UAT and Regression Testing, New-Hire training, and Post Migration Analysis and Reporting. Screened & Investigated all financial transactions and messages which have potential violations of OFAC Sanctions & AML Regulations Assisted in the rejection/blocking of financial transactions which have been deemed in violation of regulatory and/or internal policy Created Daily MIS Reporting for Senior Management and actively participated in Weekly Management Governance Meetings. Middle Office Analyst May 2006 to February 2013 Company Name － City , State Provided Portfolio Management Support for JPMorgan Credit Executives within the Corporate & Financial Institution Group portfolio Performed analysis on client financial statements and fund prospectus; prepared reports around net asset values, fund performance, and large variance metrics as it related to IB client risk profile. Assisted in the Client Annual Review Process and ensured process was completed in accordance to JPM Internal Risk Policies Monitored client trading activities and outstanding exposure profile; created/resized credit lines as necessary, and reported subsequent trading violations to Credit and Compliance Officers for review Participated in the planning, implementation and testing of system enhancements to the Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) on all financially distressed clients which reduced/mitigated credit risk to JPMorgan Investment Banking - Derivatives Senior Analyst Supervised a team of 5 individuals and acts as the first level of escalation for any settlement and client service related issues Confirmed and Processed pre-settlement exceptions for approximately 7500 cash flows on an annual basis for derivative products Provided operational support and analysis on a large derivative processing exercise enabling the PPB trading desks Risk Weighted Average to decrease by $1billion Executed risk analysis on cash flow breaks through the prioritization of aged outstanding items and the production of subsequent MIS which ensure the firm is in compliance with the SOX Act Investigated settlement breaks and assisted the swaps & rates accounting team in the reconciliation of JPMorgan derivative accounts Resolved all external client inquiries and provides exceptional service in adherence to strict internal SLAs & industry standards. Project Analyst Company Name Developed Business Process Models and Operating Models for the future integrated state of JPMorgan's US Securities Platform Coordinated a dynamic UAT testing plan that manages the execution of thousands of UAT test scripts from the various core operations groups while effectively tracking project benchmarks, milestones, and critical issues Performed gap analysis between heritage JPM and heritage Bear Stearns procedures to eliminate potential gaps in operational procedure reducing the risk of negative client impact post conversion Managed the ""Air Traffic Control"" function for various conversion & integration efforts within the JPMC Fixed Income & Listed Options business Created forecast models and project plans for various Fixed Income Listed Options departmental initiative. Education Licensed Pennsylvania Real Estate Agent / Honors Certificate : April 2013 Temple University Real Estate Institute May 2007 University of Maryland － City B.S : Finance Robert H. Smith School of Business Finance Interests Greater Life Christian Center, Treasurer /Trustee January 2012 - Present *Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 *Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns *Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Additional Information HONORS: National Society of Collegiate Scholars, Deans List, and Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer /Trustee January 2012 - Present Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Skills accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT ",BANKING " FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced in customer service and financial aid administration. Superior communication and training skills, builds positive relations with internal and external clients. Versatile problem solver who implements plans that exceed objectives. Technically proficient in Sunguard's Banner and Ellucian's Datatel Colleague student information systems as well as Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 to Current Company Name － City , State Counsels and advises students concerning financial aid opportunities, application processes and financial management strategies. Educates students in the identification of all sources of financial aid available, including the requirements and regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements and ensures the College is in compliance with state and federal agencies by maintaining a thorough knowledge of federal and state financial aid, scholarship rules and regulations. Determines eligibility and awards financial aid applicants utilizing various software packages. This includes processing applications and corrections, document tracking, completing the verification process, generating tracking and award notifications. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Prepares, updates and coordinates policies and procedures for administering the Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, and childcare assistance fund programs. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software. Student Services Specialist/Financial Aid Counselor January 2010 to January 2012 Company Name － State Counsels prospective and enrolled students, parents and community members on all aspects of financial aid. Reconciles differences that arise between what was awarded and what the student is eligible to receive for state and federal student aid. Communicates and works with employees to gain understanding of a commitment to set work standards, processes, and procedures. Develops and maintains effective working relationships with client/customer in order to initiate, facilitate, and complete work in assigned student service program area. Performs research, data collection, and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Selected Accomplishments Achieved Financial Aid Employee of the Quarter for 3rd Quarter of 2010 for superior performance. January 2007 to January 2010 Company Name － City , State Special Assets Adjuster 1 Minimizes delinquency rates on retail loans through successful negotiations and problem resolution with clients. Improves processes in management of delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, and repossessions. Updates management and branch lenders with regular reports on project progress and outcomes. Ensures accurate, up-to-date processing and documentation after review of loan services files. Selected Accomplishments Contributed to a drop in delinquency from 9.98% to just 3.12% in 1 year through personal achievement and productivity-enhancing suggestions, such as starting with past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 in December 2008. Selected to join a workflow analysis team, documenting critical data surrounding daily activity. Education and Training Bachelor of Science : Business Administration Finance Management Information Systems , 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association of Student Financial Aid Administrators, 2010 - Present Member, Southern Association of Student Financial Aid Administrators, 2012 - Present Member, North Carolina Association of Student Financial Aid Administrators, 2010 - Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis ",BANKING " GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate about building productive relationships with clients, partners and team members. New customer acquisition expert who emphasizes mix of online and in person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge of market trends Proficiency in finding areas of opportunity Client-focused Brand development Accomplishments Conceptualized and launched the "" Full service neighborhood bank marketing campaign, which led to a 70% increase in bank deposits, Customer service both internal and external, compliance, HR, Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards for ""Top Performer"" and letters of recognition and recommendation Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees after 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Assessed organizational training needs. Performed competitive analysis to make recommendations for future company growth. . Experience General business management May 2007 to Dec 2014 Company Name － City , State Providing first person of contact for customers as well as employees. Provided conflict resolution and internal and external customer service Training and mentoring new hires, ensuring all regulations were met and company policy was being used Analyzed ratings and business features of competitors to evaluate the effectiveness of marketing strategies.. Proficient in SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products and services. NW Florida Regional Commercial Sales Manager Mar 2007 to Jan 2009 Company Name － City , State I was the sole commercial sales manager for the NE region from South Georgia through Deland Fl. I was able to increase sales in my territory with both new clients, and follow ups with clients we had worked with before. commercial sales in my territory; as well as some in Caribbean. I would generate new business through B2B cold calls, mailing information and establishing myself as the new territory manager. I personally overhauled the out dated SQL, and customer file information, Using previous experience, i would call, set up appts. and updated the territory customer business. I generated new business, and gained back more customers by recognizing better opportunities, educating them about preventive maintenance insurance, and becoming the face of my company to my clients. I went onsite to businesses and create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, and keeping my personal crew busy every day, Prepared correspondence, accounting and financial documents for analysis. Sales & Marketing Manager, Indirect sales manager Jul 2006 to Nov 2008 Company Name － City , State Implemented and evolved high-impact strategies to target new business opportunities and new markets. Planned and executed container shipments of Effectively controlled the release of proprietary and confidential information for general client lists. Prepared departmental contracts for attorney approval. Program manager Jan 2006 to Jan 2007 Company Name － City , State Managed weight loss center and worked closely with clients face to face Provided client support, individualized care, and excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients for credit, providing all legal information, Client retention, internal and external conflict resolution.mentor Prepared correspondence, accounting and financial documents for analysis. Relationship Banker II Jan 2004 to Jan 2006 Company Name － City , State Conceptualized and launched "" Full service neighborhood bank marketing campaign, which led to a 70% increase in sales .Customer service both internal and external, compliance, HR Sales & Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several of the highest awards for ""Top Performer"" and letters of recognition and recommendation .Promoted from Relationship Banker I to Relationship Banker II, as well as one of 5 regional bankers in my position assigned to train and mentor new employees at 12 months of employment. Was also given a written offer to become regional Merchant Service Representative, as I personally was considered responsible for creating the need for the position, This was offered to me after about 14 months which at the time was unprecedented. Initialized a grass root marketing campaign to promote brand recognition, as well as gather more household relationships (i,e, loans, deposits) with no marketing budget with immense success, Prepared correspondence, accounting and financial documents for analysis. . Education High School Diploma , General Studies / Psychology & Business St. Johns River State College － City , State , USA General Studies / Psychology & Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction , inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver ",BANKING " SALES & SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received “Employee of the year” Award for asset gathering. Experience Sales & Service Associate 10/2012 to Current Company Name City , State Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. 01/2011 to 02/2012 Company Name City , State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. Delivered informational sales presentations to potential investors to build symbiotic client relationships. MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 to 12/2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce. 11/2001 to 08/2003 Company Name City , State Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data. Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S. for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list. Education AAS : Finance May 2001 DeKalb College City , State GPA: Dean's list Finance Dean's listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science : Finance 2016 University of Maryland University College City , State Mid-Market Investment Banking course Associate of Applied Science : Finance 2001 Georgia Piedmont Technical College City , State , Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation, ",BANKING " CASE MANAGER Professional Summary Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system. Skill Highlights Case Management Family and children's programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services. Referred clients to partner agencies for additional services. Managed clinical and administrative aspects of the agency's mental health services. Education and Training Bachelors of Arts : Psychology 2011 West Virginia State University , City , State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12/2013 to Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gathers social history to assess family strengths, and weaknesses, and to assess existing problems. Conducts home visits and office base services, and accompanies consumers as needed. Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care. Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution. Plan and assist in obtaining services from third-party service providers. Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors the delivery of services in coordination with the consumer and third party service providers. Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance. Maintains up to date case records with the status of case activity, including progress notes on all contacts. Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision. Company Name Case Manager 10/2011 to 12/2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings. Company Name City , State Senior Teller/Relationship Banker 05/2006 to 10/2011 Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions. Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debrief. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills ",BANKING " BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. : UML Web Designing : HTML, XML Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application : Finacle Ebanking Application by Infosys Ltd. Accomplishments WAYE(World Alliance for Youth Empowerment). Completed Yes+ course with advance meditation techniques. I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation. Interacting with Marketing Team to understand market demands. Worked actively for ""Cloud SFA"" project to implement product on cloud technology. Market research of competitive products for product enhancement. Involved in pre-sales activities for understanding market and product enhancement. Involved in ""30 Days Implementation Plan"" documentation for WSFA. Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements. Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare. Deciding time lines for UAT, Deployments, Staging movements, Live deployments. Working as an Application Owner. Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner. Co-ordinate with Business for requirement understanding. BRS study, feasibility and Acceptance. Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines. Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking. Troubleshooting and Responding to ad hoc exercises and Production issues. Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats. Projects Implemented at Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive. It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department. Customized Solution for - Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products. It includes SMS based sales tracking. Customized Solution for - Novartis India Ltd. 3. Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data is based on SAP masters and transactions. So, we built up a Data bridge between our database and SAP database to synchronize the data. Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement. Documentation (URS,SRS). Designing screen layouts Interact with development team, QC team for effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation on site. Pilot Run and User Acceptance testing. Application training, Go Live, Project sign-off. Work with end-users to define and execute test scenarios and ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software). Production Server Setup (Windows 2003 Server / RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6). Software deployments(ear,war etc.). Maintaining Versions and Deliverable. Education Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for ",BANKING " RESEARCH ASSISTANT Summary Seeking a position in a research institution or a university Skills Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Managerial Accounting, Legal Environment of Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior and Management Processes, Quantitative Analysis for Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, and Professional Paper and Presentation.Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02/2005 to 05/2005 Research Assistant Company Name College of Business Administration and Economics, New Mexico State University, NM. Do market research, prepare and write business and marketing plans for start-up companies. Work under the supervision of Dr. Kevin Boberg, Associate Dean. 01/2002 to 01/2003 Officer Company Name Industrial and Commercial Bank of Vietnam (http://www.icb.com.vn) Translated banking documents in English to Vietnamese. Acted as an interpreter when needed. Developed and maintained the correspondent banking relationship with Russian banks. Kept track of loans borrowed from foreign banks. Worked on the Returnee project between Vietnam and the German Reconstruction Bank. Did other administrative and clerical work. 02/1999 to 02/2001 02/1999 Company Name Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn). Innovative Medal for the Youth. 2 Page of 2. Education and Training 2005 Master of Business Administration New Mexico State University May 20, 2005 NM 4.00 2002 Bachelor of Economics Foreign Trade University － City Vietnam Recipient of the 2004-2005 Glen Yoquelet Scholarship, College of Business Administration and Economics, New Mexico State University, NM. Graduate Assistantship, College of Business Administration and Economics, New Mexico State University, NM. Activities and Honors Certificate of Liaison Officer by the Ministry of Trade, Vietnam (http://www.mot.gov.vn) Group Prize) in the National Students' Scientific Research Competition organized by the Ministry of Education and Training (http://www.moet.edu.vn).Innovative Medal for the Youth. Additional Information Awards, Honors and Achievement 2004 ",BANKING " FOUNDER AND PROJECT MANAGER Summary A result-driven, client-centric, and committed Client Services Officer with over seven years of experience in the financial services industry. Bringing expertise, enthusiasm, and passion to serve above and beyond client's needs, build relationships, and maximize potential profitability and productivity. Highlights *Client Services Management *Portfolio Management *Project Management *Securitization *Corporate Trust *Compliance *Asset-Backed Securities *Insurance *Cash & Collateral Management *General Accounting and Taxation *Strong interpersonal and collaborative skill *Microsoft Office with advanced Excel skills Accomplishments Created raving-fan clients through meticulously maintaining superior provision of excellent client services at all times while serving as a Client Service Officer at Deutsche Bank Achieved high satisfaction from top-tier clients and management for the administration of high-volume trust portfolios expanding department's branding and capacity while working as a Financial Analyst at American International Group Increased the manageability for more than 500 collateral trust accounts at American International Group Experience Founder and project manager October 2012 to June 2015 Company Name Directed and coordinated activities to build an online platform for Vietnam's SMEs and companies Fostered communication internationally with team members on project targets, achievements, and improvements Researched Vietnamese market to assess risk and opportunity to help develop and implement objectives Client Service Officer, Associate February 2007 to October 2012 Company Name - City , State Served as a primary contact for clients; and liaised with manager, trading desk, operations, custodians, and other related third-parties on a daily basis Produced daily report for collateral portfolios totaling over $1.7B utilizing Bloomberg and other in-house systems; and reported them timely and consistently to top-tier clients and upper management Managed monthly and quarterly P&I distribution for $10B of Asset-Backed Securities; served and executed daily administrative and transactional activities on behalf of the client as the primary Trustee; optimized daily investment in accordance with client's direction through an array of permissible short-term and longer-term instruments such as Commercial Paper, Time Deposits, Treasury Notes, Mutual Fund, and others financial products Received 100% client satisfaction rate and achieved all repeated businesses for 5 consecutive years Successfully administered and serviced a brand-new securitized product resulted in an expansion of department's capacity, visibility, and profit during a period of global economic and financial instability Ensured that certifications and reports are received timely and complied with regulatory requirements set forth in the Trust Agreements and/or other governing Legal Agreements Diligently monitored and ensured that account transactions were clear of red flags for fraud, embezzlement, money laundering, false accounting statements, organized crime, and terrorist financing Reviewed and involved in discussions of Legal Agreements, corporate trust insights, Dodd-Frank Act, SEC regulations and banking regulations with internal departments, other major banks and institutions Applied leadership skills through active participation in numerous projects for various system enhancements, cross-business connectivity, innovate services, and overall productivity and efficiency Involved with but not limited to account analysis, reconciliation, and Know Your Customer process Financial Analyst February 2004 to January 2006 Company Name - City , State Managed more than 100 corporate trust portfolios with a combined market value in excess of $15B and consisted of an eclectic variety of financial instruments Effectively administered and reported daily large trust funds for Morgan Stanley, Exxon Mobil Corporation, and Harvard and consistently received high satisfaction from clients and upper management Increased productivity and manageability for 700 collateral accounts through reorganization and restructure Coordinated, reviewed, and reconciled 30 high-profile cash collateral accounts and delivered before deadline Diligently reviewed assigned accounts for compliance with all reporting requirements. Recommended innovative alternatives to generate revenue and reduce unnecessary costs Achieved revenue growth for our department by taking on 10 additional reinsurance collateral accounts Education B.S : Finance , 2004 Rutgers University, Rutgers Business School - State Finance Certified Corporate Trust Specialist, American Bankers Association, New York 2011 Professional Affiliations Women On Wall Street, Princeton in Asia, local charities in Vietnam, Member Since 2007 Business English for Professionals and Entrepreneurs, Founder Since 2015 Vietnam Entrepreneurs of Today and Tomorrow Network, Founder Since 2014 Related Strengths • Excellence client orientation • Work well in a high paced and high pressure environment • Strong problem solving and creative thinking • Technically savvy ",BANKING " SVP, REGIONAL SALES DIRECTOR WEALTH MANAGEMENT Executive Profile * Exceptional follow-through abilities and detail oriented; able to plan and foresee strategies from concept to successful completion * Versatile; proven ability to manage multiple projects * Able to build lasting rapport; posses strong interpersonal skills; able to work effectively with individuals on all levels, effective motivator of self and others * Capable speaker and communicator, with refined skills in presentations, education, and client relations building * A resource person, problem solver, trouble shooter and a creative turnaround banker * Self-assured, confident, dependable and responsible in pursuing and closing sales; thrive in challenging situations requiring the ability to learn new skills Associate with an organization that will benefit from my initiatives, capabilities and contributions, ultimately qualifying for advancement and increased decision-making responsibilities: Core Accomplishments Developing business within emerging and highly competitive business market; outstanding presentation, leadership qualifications Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals Professional Experience Company Name September 2014 to Current SVP, Regional Sales Director Wealth Management City , State Responsible of managing a team of 24 relationship managers for delivering personalized financial strategies to affluent clientele through banking and borrowing needs, as well as, investments services. My responsibility and accountability is to manage a team that service a portfolio of affluent households with investable assets of $500, 000 up to $2,000,000 . The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients through being the single point of contact for all banking needs.. This role will require a holistic delivery of outstanding service and sales solutions to meet clients' financial needs and goals. Company Name April 2014 to September 2014 SVP, Group Leader City , State Managed Citizens Bank's Business Banking Contact Center in RI and PA, this was a Short term project to enhance the client experience and to create efficiencies in all Phonebank related sales activities. Total FTE responsible 210 Company Name April 2004 to March 2014 SVP, Regional Manager-Business Banking Group City , State * Manage a team of 21 Business Banking Officers in Boston Downtown Region * Member of Citizens Management advisory council. Company Name January 2002 to April 2004 Business Banking Officer City , State Company Name April 2000 to December 2001 Branch Business Banker City , State Company Name January 1997 to January 1999 Department Head, Men's Wear City , State * Managed a sales staff of 15 and established a follow-up program for the sales team * Expanded Dockers Men's Wear business from $2 mil to $3 mil while maintaining gross margin in excess of 50% * Analyze needs, submit recommendations and implement cost-effective programs encompassing market research, sale support materials and customer services Education Babson College Executive Education 2011 MA : Executive Leadership Management Programme Babson College Executive Education Executive Leadership Management Programme 2011 Investment Licenses Series 7 & Producers Life and Health registered in MA Commercial Lending Training Program 2008 Citizens Bank Commercial Lending Training Program, Citizens Bank, 2008 Moody's Analytic's, inc.. University of Ottawa 1997 BSc : Economics BSc Economics 1997 University of Ottawa Professional Affiliations Citizens Management advisory council Presentations Capable speaker and communicator, with refined skills in presentations, education, and client relations building. Skills Sales, Market Research, Sales Staff, Sales Team, The Sales, And Sales, Clients, Regional Sales, Sales Director, Solutions, Wealth Management, Class, Client Relations, Closing, Closing Sales, Coaching, Comprehensive Large Array Data Stewardship System, Confident, Credit, Customer Service, Detail Oriented, Exceed, Journal, Leads, Problem Solver, Receptionist, Retail Sales, Self Motivated, Territory, The Sale, Sales Activities, Series 6, Series 7 ",BANKING " MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship-builder who is able to establish easy rapport with customers, building trust and respect. Highly service-oriented individual who is responsive to need and thorough in follow-through. Organized, effective multitasker with excellent coordination skills and a keen attention to detail. Experience Member Services Representative 03/2015 － Current Company Name City , State Promoted from Cashier to Lead Cashier to help train staff and facilitated huddles in the morning (Meijer). Among the top 10% advisers in Telephone Banking in 2011 and 2012 Peer coach for new and other existing employees Peer to Peer Winner (JP Morgan Chase). Received ""Best of the Best"" Award for Outstanding Customer Service in 2012 (JP Morgan Chase). In 2013 and 2014 ranked in the top 5 of Columbus Fraud Analysts with zero bottom box/ Subject Matter Expert for new and existing employees (JP Morgan Chase). Led and facilitate team meetings in the absence of a manager (JP Morgan Chase). In 2015 promoted from Member Service Representative Trainee to Member Service Representative (OPERS). Responds to inbound telephone inquiries from members, benefit recipients, and others regarding all OPERS benefits and services. Provides benefit information necessary for members to make informed life-path decisions regarding benefit selection, account changes, etc. Promotes self-service and benefit awareness by promoting resources such as the Member Benefits System and the OPERS website, and providing assistance in navigation of those sites Fosters a strong customer service and team-oriented work environment. Takes ownership by following through and ensuring timely and quality service. Risk Operations Analyst II 08/2014 － 02/2015 Company Name City , State Pinpointed fraud trends specific to online money movement and communicated information to colleagues within department. Researched monetary transactions made at Chase.com, ensuring validity of transactions and security of customer accounts. Collaborated across lines of business within Chase to better serve customers and reduce delay in online money movement. Risk Operations Analyst 07/2013 － 08/2014 Company Name City , State Answer high volume incoming calls from internal Chase colleagues and account holders who require assistance with deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting and AAU Closures. Detect fraud to prevent loss for the customer and Chase, by reviewing necessary documents and investigate account activity as wells as the history of the account holder. Adhere to regulatory, legal and bank requirements. Screen accounts to ensure, the customer meet and comply with KYC policy and procedure of Chase and to verify no risky business is/or has been initiated, which could pose a potential risk to the bank. Provide peer coaching, walk the floor as a SME to provide assistance to analyst with complex customer issues and assist new hires once on the production floor. Senior Service Specialist 12/2012 － 06/2013 Company Name City , State Enforced relief to the customers by reviewing the situation, ensuring consumer satisfaction throughout the de-escalation process. Investigate and solve customers' long-standing or complex problems. Duties included working with site leaders to investigate complaints and suggest improvements. Identify and highlight issues that impact policies, processes and procedures for the necessary changes/improvements. Maintain accurate and timely records of correspondence or discussions with the customers in various systems. Customer Service Specialist 01/2010 － 11/2012 Company Name City , State Remained up to date for developments and changes in products, services, policies and procedures by reading job aid guides, attending briefing/meetings and completing courses. Participated in a variety of special projects as requested by management, including piloting system and/or process improvements. Demonstrated appropriate and professional phone skills. Exhibited composure and patience. Received inbound calls, volume of 80-150 daily. Make sure the customers understand all products and services. Duties included keeping clients current and up to date with personal, CD, and/or business accounts, credit card, auto/ school/mortgage loans, and/or line of credit accounts, in a professional detailed manner. Process orders for customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement. Online trouble shooting, helping the customer navigate Chase online Duties included but not limited to password and code resets, access to accounts online, account alerts via text or email. Create claims for customers and follow up with claim making sure any incorrect charge is corrected. Meeting each goal for every month duties included but not limited to: maintaining low handle time on the phone, and maintaining great Customer surveys. Having team meetings twice a month to give ideas for better service and share experience's to learn from. Peer coaching new hired bankers. Intern 06/2008 － 08/2008 Company Name City , State Develop and prepare packets containing information about social service agencies, assistance organizations, and programs that might be useful for inmates or offenders. Write reports describing offenders' progress. Customer Service Specialist 10/2004 － 02/2010 Company Name City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Sell tickets and other items to customers. Process merchandise returns and exchanges. Cash checks for customers. Education 2008 Associate of Arts : Wright State University - Criminal Justice Sociology City , State Criminal Justice Sociology Skills analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website ",BANKING " VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional with over 10 years of experience in different facets of Business Development, including sales, marketing, and product management. Outstanding communicator with the natural ability to build and develop strategic relationships with key contacts, including corporations, foundations, endowments, and high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient in the Moves Management Fundraising Process *Proficient in MAC OS, Windows Vista and XP, MS Office (Word, PowerPoint, Excel, Access, Project, and Outlook), Advanced Internet Skills Experience 01/2015 to Current Company Name － City , State Design a fund development plan using move management, including social media campaign. Manage a portfolio of manager donors and prospects. Participate in various national events to promote the organization including national legislative days and United Nation days. Vice President of Membership , 06/2013 to Current Company Name － City , State Design, implement and facilitate a strategic membership development plan Collaborate with fundraising and public relations committees to further develop the brand of NCBW Coordinate Community Relations activities Implement and facilitate a strategic membership development plan for NCBW Participate in various community events and projects to promote the organization Manage membership retention and reclamation strategies. Board of Directors , 06/2013 to Current Company Name － City , State Collaborate with sales and grow new chamber members in the East area of Charlotte Develop relationships with top business stakeholders in the east Charlotte region Initiate and provide leadership in the development of programming in the chapter that promotes the objectives of the Chamber of Commerce, and motivate others to reinvest in the initiatives within the business community Develop chapter sponsors to fund programming and chamber events Coordinate Community Relations activities October. Commercial Relationship Manager , 06/2013 to Current Company Name － City , State Manage business relationships for business clients that are between 5 to 15 Million in revenues Maintains primary relationship contact for a portfolio of 75 existing clients Delivered year over year growth of 20% Identifies and facilitate the cross-selling effort of all bank's services. Monitor on an ongoing basis, information concerning customer performance, abilities, and the industry to determine that loan is an acceptable risk Participate in various community organizations and projects to promote the image of the bank Develop relationship with community partners to further build the brand and develop business for SunTrust. Work Officer, Assistant Vice President , 06/2012 to 06/2013 Company Name － City , State Increased active SunTrust at Work company participants through outside sales calls within the market to gain new business clients and maintain and expand existing bank retail, business banking, commercial and other line of business client relationships. Developed a regional business plan for SunTrust at Work account acquisition Onboarded 62 new SunTrust at Work companies since mid-July 2012 Created and Delivered internal training and scripting for SunTrust at Work for retail area teams Work on internal marketing taskforce and consulted with training company on internal SunTrust at Work training objectives and execution Perform and schedule onsite employee educational financial literacy seminars and account enrollments. Sales Officer, Assistant Vice President , 02/2010 to 06/2012 Company Name － City , State Developed regional BB&T @ Work account acquisition business plan and executed internal training for retail team Grew transactional accounts and retail health savings accounts portfolio by 3,136 and grew account balances by $8,999,043 in 2011 through onsite employee presentations through the BB&T @ Work Program. Delivered 1.2 million in fee based revenue through the BB&T @ Work program retail account portfolio. Ranked number 3 region out of 36 regions for February 2012 having over 600 accounts and $1.96 million dollars in account balances. Manage relationship bankers in 23 branches in the BB&T @ Work relationship banker champion program capitalize on existing commercial and corporate BB&T relationships Conduct outside sales calls within the market to gain new business clients and maintain and expand existing retail and business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President , 07/2005 to 01/2010 Company Name － City , State Recruited into BB&T's award winning and nationally recognized Leadership Development Program. Graduated and became a Business Development Representative responsible for increasing awareness of BB&T's Payroll Services Division and growing revenues within a geographical defined territory to include the staff of 42 branches. Opened a completely unworked market, surpassing sales goals in spite of no market share and two payroll software releases within a 2 years period. Grew fee based revenue annually of $160,000 per year in the Business Development role. Coordinated and conducted product knowledge meetings throughout region so that bankers are more effective at identifying clients and making appropriate recommendations Developed education tools, marketing supplies, and presentation materials to effectively illustrate, communicate, and sell the concepts regarding payroll task and outsourcing Acted as a liaison between BB&T Payroll Services Corporate Office and BB&T's Mid-South & North Florida Banking Networks communicating company updates, changes with product & service offerings, region trends, and successes. Education Bachelor of Arts : Business Administration Marketing Concentration & History , May 2005 Salem College － City , State Business Administration Marketing Concentration & History Masters : Business Administration , May 2012 Georgia Southern University － City , State Business Administration Professional Affiliations Graduate of Farr and Associates, Mastering Leadership Dynamics, 2010 *National Coalition of 100 Black Women-National Board of Directors 2016 *Charlotte Chamber of Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista ",BANKING " SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer with 7 years of experience delivering outstanding service to prospective and current students and their parents. Well-versed in working with student information systems, Campusvue, PowerCampus and PowerFAIDS. Extensive experience working with student financial aid programs and federal regulations. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains a positive attitude and works hard to build team relationships.Desires a role of increased responsibly and authority. Experienced in budgeting and strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation and reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member of NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City , State Complete financial planning with prospective and current students Ensure that students are aware of enrollment requirements to receive Federal and Institutional Aid Award and certify Federal and Private Loans for undergraduate and graduate students Counsel and advises students and parents on their financial options and obligations Award financial aid and adjust funds due to enrollment status Audit student files to ensure compliance with Federal regulations Collect current and past due payments from new, current, and withdrawn students Work with students to set up payment plans that fit their budget and meets University guidelines Provide quality customer service to all students, faculty and staff Maintain logs and records of all tasks Train new employees Manage a caseload of 400 students Counsel VA students on their benefits Complete the financial aid verification process Responsible for invoicing self pay students Responsible for retention goals Ensures students are financially eligible to continue their classes Maintain a performance record of at or above 99% of students to be packaged and repackaged Assist with Ready to Pay reports Assist with the Federal Work Study Program. Financial Aid Officer December 2010 to September 2012 Company Name － City , State Completed financial planning with prospective and current students Counseled and advised students on their financial options and obligations Audited and reconciled VA and financial aid files to ensure compliance with Federal regulations Provided financial aid information to all groups within the organization Worked with other organizations and departments to promote Financial Aid awareness Developed and implemented policies and procedures within the department Helped hire, train and motivate new staff members within the department Certifying official for the Department of Veteran Affairs Served on the Student Activities Board Campus Facilitator for MBA distance learning classes Worked with students to set up payment plans that fit their budget and met University guidelines Helped maintained the 90/10 ratio. Student Accounts Officer and Financial Aid Officer April 2008 to September 2010 Company Name － City , State Completed financial planning with prospective students Counseled students on their financial obligations Certifying official for the Department of Veteran Affairs Handled accounts receivable and accounts payable Helped maintain the 90/10 ratio Financial Service Representative March 2007 to April 2008 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Made sales goals Responsible for lobby management Licensed Insurance Agent of SunTrust Investment Services, Inc. Recommended innovative alternatives to customers reduce unnecessary Researched market trends and surveys and used information to stimulate sales Lectured on financial management strategies and problem resolution techniques Teller Supervisor September 2006 to March 2007 Company Name － City , State Managed 5 tellers Created end of the month reports Enforced bank guidelines Handled customer complements and complaints Trained and coached new and current tellers Vault Teller Financial Service Representative Level 2 January 2005 to January 2006 Company Name － City , State Sold, opened and maintained customer accounts Opened and closed loans Led sales meetings Teller November 2004 to February 2006 Company Name － City , State Made referrals for potential sales Advised customers on new products Cashed checks Handled deposits Education Masters of Business Administration : Human Resource Management , 2010 Colorado Technical University － City , State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor of Science : Business Administration , 2008 Virginia Commonwealth University － City , State Small Business and Entrepreneurship Select One Interests Additional Information Skills ",BANKING " ACCOUNT RECEIVABLE Executive Summary Champion of continual process improvements to create more efficient work environments. Leads by example, developing, mentoring and sharing best practices across lines of businesses. Analytical judgment with the ability to analyze and determine course of action required to meet client delivery requirements. Excellent communication skills, organizational skills and customer service skills. Supports diversity, organizational astuteness, and demonstrates consistent ability to develop and deepen client and partner relationships. Received awards for Customer service and satisfaction consistently ranked in the top 88%. Awarded top performer out of 18 location for consistent and precise working standards within the banking industry. Core Qualifications Microsoft Office, Excel, Access, PowerPoint, Lotus notes, Outlook, 10 key, Data entry Professional Experience Account Receivable January 2014 to January 2014 Company Name － City , State Processed and verified all incoming checks inputting the client information into the system. Prepared invoices for recording, process all account receivable and deposit cash receipts. Maintained records of the debits and credits and update the system. Audited financial reports for accurate recording and process. Provide daily report for to ensure proper debits and credits are applied. Reconcile account booking saving over $1,000 from errors and omission from customers on outstanding invoices. Communicated with manager and other team member to resolve outstanding issues. Treasury Services Advisor January 2013 to January 2014 Company Name － City , State Researched, analyzed, and resolved a wide range of treasury, cash management and or depository products and service for Global Large Corporate accounts. Provided a depth knowledge of Account Reconcilement, Cash Vault services, deposit demand accounts, Electronic File Transmission, Cash Pro online usage, Automated Clearing House payments Wire Services and various treasury products and services Provided independent account management, client servicing and implementation coordination of new services for highly complex accounts. Identified opportunities to initiate client collaboration in the development of product services including recommending new products to clients. Displayed excellent client service skills while building and sustaining a client portfolio of over $56MM in revenue. Awarded Bank of America Silver medal for customer satisfaction score rating in top percentile. Provided day-to-day account servicing and resolution of routine to moderately complex inquiries (such as ACH, ARP, cash vault, lockbox, DDA and other platform) and operational requests for accounts and clients. Lead Ops Representative January 2007 to January 2013 Company Name － City , State Assisted and managed a team geared to retrieve checks from Image ATM and organize the daily Workflow. Responsible for debiting/crediting customer's general ledger accounts, with minimal impact to the Bank and clients. Established and maintained regular management routines to identify and communicate key priorities with stakeholders. Effectively influences clients to prioritize reporting efforts and follow best practices. Established and maintained effective filing system to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal partners to prioritize and resolve outstanding system issues. Escalated problems to the appropriate line of business. Prepared and organized information for analytical reports, prepare and facilitate meeting agenda and other data as needed. Give internal business partners and external clients tours of the department. Maintained time keeping schedule for associates absence, tardiness, vacation and sick leaves. Cash Vault January 2010 to January 2012 Company Name － City , State Prepared incoming cash from customers, counting and strapping it with the help of a cash counting machine. Executed all aspects of system hardware operations that required the input of large quantities of cash into the machine. Resulting in minimal impact to clients. Prepared cash out or cash in ticket to adjust out of balance issues. Customer Service Representative January 2008 to January 2010 Company Name － City , State Executed all aspects of customer service incoming call center including inquiries, billing and activation of cellular service. Answered telephone for service questions for customer support,document the client needs. Lead Sorter Operator January 1997 to January 2007 Company Name － City , State Check Processing) Managed a team of experts that executed all aspects of system hardware installs and repairs regarding check 21 Sorter Operations. Resulting in 40% increase to Bank of America and its clients and a quick turnaround on all Service Level Agreements. Acted as subject matter expert relative to designing, documenting, implementing, monitoring and identifying qualitative improvement opportunities in Bank of America. Resulting a 100% enhanced process improvements and cost savings. Established and maintained regular management routines to identify and communicate system production issues to include resolution or escalation to reduce customer impacts. Effectively influences internal clients to prioritize and resolve outstanding system issues. Interviewed potential associate applying knowledge of laws, policies and regulation. Education Associates Degree : Applied Science, Criminal Justice , 2009 DeKalb Technical Institute － City , State Applied Science, Criminal Justice M&K : Education City , State Education Certification as Nursing Assistant -2004 CPR certified and First Aid Training MLS Real Estate School- 2004 Compliance training for Anti-Money Laundering, timekeeping, and other bank and federal regulation Skills 10 key, account management, ATM, balance, billing, call center, cash management, hardware, CPR certified, client, clients, customer satisfaction, customer service, customer support, Data entry, designing, filing, financial, First Aid, general ledger, Image, Lotus notes, Access, Excel, Money, Microsoft Office, Outlook, PowerPoint, Nursing, policies, quick, Real Estate, recording, repairs, reporting, Service Level Agreements, telephone, Transmission, treasury, Workflow ",BANKING " VICE PRESIDENT Summary Seeking a Program/Project Management position to utilize and expand my talents, knowledge and experience. Experience Vice President 01/2011 to Current Company Name City , State Manage cross functional and cross business unit projects to reduce expenses and best utilitize company resources Site Strategies Divestitures Create repeatable reporting processes of data to support current and future projects Designed project plan templates for future project managers to board new consumer customers in 120 days or 90 days or less depending on the size of the prospective customer. Created a document repository for future project managers Create and maintain strategic reports for senior management. Risk Management Analyst, Vice President 01/2007 to 01/2011 Company Name City , State Managed cross functional and cross business unit projects. Identify Consumer loans in the Commercial Bank; work with the business to ensure coding is correct and taking any necessary steps to have these loans exit. Develop credit file checklists, product specific coding matrices, Green Light Memo and other tools to streamline and assist the business in meeting Risk requirements. Participated in writing several chapters for the Commercial Banking - Decentralized Policies and Procedures (Annual Reviews, ACH Facilities, GFCIDs, GFPIDs, CAGIDs, Continuity of Business and PSE Guidelines). Developed an Annual Review process for CBTX and worked with the business to bring all loans into compliance. Developed training on GFCID, GFPIDs and CAGIDs for business and worked closely with RMs and RSOs to ensure all classifiably managed loans had proper Global Risk Reporting identifications. Managed derivative facility process for CBTX and then Decentralized Central Region including documentation, system input and reporting. Re-engineered the derivative process for all regions in the US Local Commercial Bank. Updated the coding and programming for the Facility Data Input Template for CRMS. Managed data quality initiatives for US-Citi Commercial Bank (CCB) systems. Re-engineered the Credit Authority Delegation process for CBTX and later for all regions in the US Local Commercial Bank. Maintain Credit Authority Delegation database and reporting and documentation for US-LCB. Presently the COB Coordinator for Risk Organizations in Texas and California. Create various monthly Risk reports for management. Project Manager, Vice President 01/2003 to 01/2007 Company Name City , State Managed large scale projects (over 40 hours of effort and budgets greater than $200K). Facilitated requirements gathering with business partners and documentation. Created Project documentation following (Software Development Life Cycle) SDLC guidelines. Liaison between business partners and technology teams. Reported status updates to senior management for both technology and commercial businesses. Analyzed and resolved target problems with effective solutions. Complied with project policy and procedures and use of Mystic system. Wrote compliance initiatives for corporate security policies. Provided application support for Saratoga, TCL, PCFS2000, Stucky, Davox and NICE. Designed and supported reports in Crystal Reports. Business System Analyst, Associate Vice President 01/2000 to 01/2003 Company Name City , State Researched technology business solutions to increase efficiency and revenues. Liaison between business partners and technology teams for commercial business lending, small business finance, public finance and manufactured home finance customers. Reported and communicated status with senior management. Managed a conversion project from DOS based TCL to Windows TCL for commercial lending customer. Created and/or modified numerous Crystal Reports for commercial lending customer improving efficiency. Provided support and maintenance for Saratoga, TCL, PCFS 2000, T Soft, Laser Pro Lending, and Micro Soft desktop programs. Managed and organized moves for business partners. Analyzed and resolved target problems with effective solutions. Education BCIS degree Northlake College City , State GPA: GPA: 3.0 GPA: 3.0 BCIS degree North Central Texas College City , State GPA: GPA: 3.35 GPA: 3.35 Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Additional Information Interests Church activities, Baseball and Football spectator, Gardening, Community Leader. Volunteer Organizations 1998 - 2001 Board Member and Commissioner for Lewisville Baseball Association 2004 - Present CASA of Denton County - advisory board member 2009 - Present Lewisville Task Force - founding board member 2010 - Present Lewisville Independent School District Board of Trustees 2015 - Present Denton County Appraisal District Board Skills streamline, Banking, budgets, business solutions, commercial lending, conversion, Credit, Crystal Reports, database, documentation, DOS, senior management, finance, functional, Laser, Windows, 2000, NICE, Policies, processes, coding, programming, quality, reporting, requirements gathering, RMs, SDLC, Software Development, strategic, TCL ",BANKING " TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development life­cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ­ Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: ­ Provide a single version of the truth ­ Empower users to find out new information about their business for themselves ­ Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development life­cycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX ",BANKING " SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst , 01/2012 to Current Company Name – City , State Manage the entire month end accounting close process related to accruals and reclass for the Mortgage Banking Technology line of business; build checks and balances into the accrual process. Create and maintain procedures and documentation for the monthly accrual process. Get business managers validate the most significant monthly expenses for their respective towers in an effort to better manage expenses. calculate accruals and prepare billing information for allocations Manage the MBT monthly forecast process and annual budget by creating detailed Tower budgets pertaining to Cap send and fixed Price and T&M that is reviewed and signed off upon by Technology directors and in line with overall goals of the Technology organization. Manage monthly beeline headcount costing process (T&M and Fixed Price) for consulting expenses to be used in the monthly forecast process as well as in the monthly accrual process. Manage the monthly direct expenses upload into Chase companywide corporate reporting system (CSPRA); built checks and balances around the data upload process to ensure direct expenses line items reconciliation between Mortgage Banking Technology repository and Chase companywide reporting system. Manage monthly expense reporting and analysis; prepare Technology Executive Management Reporting - built checks and balances to ensure that data that flow into the time series are complete and accurate to support the narrative which accompanies the Technology EMR deck. Create executive-level financial reporting package to support LOB business reviews; perform ad hoc financial analysis involving expense trends and business drivers Manage the weekly signing party process to ensure timely and relevant expenses management through deep thorough analysis of beeline items as well as software spend and Sow (Statement of work) spend. This helps the MBT finance clearly identify risks as well as opportunities to plan and put the Technology operation in a better position to capture those risks/Opportunities in the forecast process. Participate in creation of business cases and spending requests Assist with evaluation, reporting and control of Capital Expenditure projects Support Mortgage Banking Technology (MBT) on business case financial reviews and approvals. Manage third party Vendor details - actual spend vs. Budget / Forecast. Manage monthly capitalization process and accounting entries associated with it. Revamp and improve many business processes within MBT (Mortgage Banking Technology). 2012. Senior Financial Analyst , 01/2001 to 01/2004 Company Name – City , State Responsible for managing all financial aspects of the IT finance of JPMorgan Chase. Main responsibilities involve: Assist nine programs management, DOCS project. Assist Chase Home Finance (CHF) Information Technology management in managing project cost. Work with senior management to complete the annual budget process by reviewing and providing suggestions to process and department managers. Prepare quarterly financial forecasts and presented recommendations based on analysis to senior management. Lead the preparation of the monthly reporting package to include variance analysis on budgets, balance sheet, cash flows and income statements. Assist in creating awareness and implementation of Home Lending policies and procedures Develop and present on capital request projects, which included the review and analysis of the business case as well as providing NPV and IRR analysis. Prepare various summaries submitted to JPMorgan Chase Home Finance steering committee. Research all costs for projects as requested, using system and reporting tools such as Project Accounting & Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct and Others. Assists in standardizing reports, templates Liaison with Corporate Finance and Corporate Accounting departments on financial analysis and reporting issues Build and maintained local databases (using access) and other record keeping systems for projects data. Assist various Senior Vice Presidents, upon demand, with research, documentation and preparation of reports and presentation to CHF (Chase Home Finance) business clients and other groups. Senior Financial Analyst , Company Name – City , State Responsible for day-to-day activities related to the update and maintenance of Huntington's mortgage hedging applications: daily update of pricing assumptions, perform complex analysis of financial markets, Complete complex analysis related to mark-to-market of Huntington's mortgage position. Oversee the on-going maintenance of the hedging and position reporting system and other required models Oversee the compilation of detailed reports and analysis for financial reporting Oversee the daily activities of less senior Financial Analysts Perform detailed analysis through the use of Access/SQL Databases. Assist in the monthly forecasting of Home Lending revenue and expense; responsible for the forecast of such segments as Servicing, Shared Support, and Consumer Lending. Perform monthly reporting for the Home Lending division with emphasis on detailed income and Expense statements for such segments as Servicing, Consumer Lending, Portfolio, Loan Default, Production, and Marketing; create other reports such as Balance Sheet, Margin Analysis, Rate Variance Analysis, and headcount analysis. Develop and maintain such model as Servicing profitability per loan, Secondary Marketing performance, Cost to Service loans, capitalized servicing, delinquency statistics, and retention analysis. Prepare monthly branch profitability reports. Responsible for developing and maintaining various business models such as expense management models for Servicing, Loan Default (REO), Consumer Lending and Shared Support; help executive management understand variances and underlying trends. Prepare month-end reporting ""decks"" for upper management review. Help identify any risks and/or opportunities within the forecast. Any Ad Hoc requests. Manage the entire month end accounting closing process for the servicing department: compile monthly mortgage date for the purpose of MSR (mortgage servicing rights) modeling and prepare summary analysis of the MSR results. Calculate and prepare monthly accounting entries related to the MSR asset. Maintain documentation of MSR (Mortgage Servicing Rights) related controls and processes. Prepare monthly MSR asset general ledger reconcilements. Manage annual budgets for such segments as Servicing, Shared Support, Mortgage Production, and Consumer Lending. 2009. Divisional Financial Manager , Company Name – City , State Manage the Central Division month end accounting closing process and work closely with regional accounting managers to streamline the closing process. Review locations P&L transactions for accuracy and completeness and prepare any correcting journal entries as required.* Prepare analysis and write up journal entries for two companywide programs (the uniform leasing program and the sign program). Calculate monthly commissions for Directors of Business Development. Monitor and redirect the allocations of employees' salaries to terminated locations. Manage the evaluation, due diligence and integration processes for potential acquisitions. Partner with Corporate accounting to draft 10Q, 10K and similar SEC filings (Form 4, form 5 etc) while supporting GAAP research and SEC reporting; help coordinate activities associated with the D&T audit Manage the preparation of the Central Division annual budget in compliance with the company's format and schedules from information obtained from all regions.* Consolidate information and ensure quality and consistency of data as well as explaining key variances. Manage the preparation of the Central Division quarterly forecast; performed same process as with the annual budget. Assist in performance management process, this entails monitoring and reporting of monthly actual results as compared to budget, forecast, and previous year; explained key variances in presentation format. Serve as the primary support resource for the division with respect to the budget/reforecast application (SRC). Provides ad hoc analytical support to all groups Senior Vice Presidents, COO and CFO. Prepare financial scorecard variance comments for steering committee and quarterly review meetings. Review the accuracy and completion of pro forma, return on investments (ROI), and memorandum of awareness (MOA) for new locations, existing location renewals, capital investments and acquisitions. Assists with evaluation, reporting and control of Capital Expenditure projects Coordinate and input the selection of locations for the quarterly Control Self Assessment program (Audit) within the Division. Assist in the preparation of the annual information package for the Board of Directors. Supervise and review the work of nine divisional Accountants and Financial Analysts. Report to CFO (Chief Financial Officer). Education BBA : Corporate Finance , The University of Toledo - City , State GPA: National Deans' List Corporate Finance National Deans' List BS : Accounting , The University of Paris Dauphine - City GPA: Graduated with honors Accounting Graduated with honors Accomplishments Career Summary Accomplished Professional with P&L responsibility in domestic and international Fortune 500 companies. Extensive experience and strength in financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers and acquisitions, organizational development, quality assurance, system development, and implementation. Record of re-aligning organizations to achieve better economics of scale, including management of turnarounds and shutdowns. Skilled in creating strategic plans and in leading high performance teams to exceed pre-set goals. Proven instincts to identify and solve unique business issues. Key Accomplishments Oversaw the general finance functions and supported the execution of a division's financial and strategic plans; the division generated more than 2 Billion dollars in revenue. Uncovered and proved embezzlement by a former Regional Accounting Manager, company recovered 300K. Redesigned Chart of Accounts and financial statements by preserving comparability to more adequately reflect the company's financial picture. Successfully managed international invoicing and leasing of equipments. Skills Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis and reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics ",BANKING " PROGRAM MANAGER FINANCIAL MANAGER, FACILITIES MANAGER Summary 18 years of experience for Operations manager Housing and Financial Institutions as well as healthcare sector with experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Now looking for a new and challenging managerial or consultancy position, one which will make best use of my existing skills and experience and also further my personal and professional development Core Competencies Competition Analysis - Ability to analyze and compare firm's products with that of competitors. Good communication and management skills - effective leader and motivator. Self-assured and confident. Objective Statement Desire to join a fast paced growing firm that offers a constructive workplace to develop brand strategies, initiate strategic alliances, promote new products, and interact with new clients in order to develop sustained business for the organization. Skills Microsoft Word, Excel, and Power Point Software: Microsoft Word, Excel, Outlook, Adobe Photoshop, outlook and Databases Clarity system, Boston Post and HMIS database system Experience 03/2008 to Current Program Manager Financial Manager, Facilities Manager Company Name － City , State Driving operational improvements, maximizing the value of the asset base while ensuring a tight control on Operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation. Duties: Managing a team of approximately 20 employees in a busy work environment. Negotiating contracts, ensuring that they balance value and risk. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information. Ensuring that capacity and capability are continually planned. Encouraging, identifying and developing best practice strategy. Ensuring compliance to all Environmental Health & Safety goals & objectives. Producing Operations manuals which define how the business is to be run. Working closely with the. 04/2005 to 02/2008 Clinic Manager Company Name Manager of the Facility activities and care plan development, service level determination, on-site field. Responsible for direct supervision of clinical staff and ensures adherence to internal policies/standards. Participates in the recruitment, interviewed and orientation of team members. Evaluates their performance relative to job goals/requirements; reviews records/documentation to ensure regulatory and in-house compliance. Coaches staff and recommends in-service education programs and manages the assignment of clinical associates. Ensures service quality and care coordination to ensure proper communication between physicians and patients. Discusses operational issues, updates on new/changed regulations and Oversight of clinical integrity of appropriated quality of care provided, visits utilization, Accountable for financial budget goals through utilization and providing appropriate and accurate patient care, case mix weight, and appropriate utilization of delivery of patient care. 01/2001 to 03/2005 Marketing Manager Company Name － City 06/1992 to 12/1998 Duties Company Name － City , State Implementing new operational processes and procedures. Establishing and maintaining Roles and Responsibilities for personnel under your management. Delivering regular team communications and organizing monthly meetings. Controlling all associated operational costs according to the prevailing annual budget forecast. Supporting the planning, development and overall management of project budgets, in collaboration with relevant senior field managers and HQ staff. Seeking ways of adding value to existing work areas. Working closely to build and maintain close working relationship with clients. Maximizing accuracy, productivity and space utilization. Assisting in the recruitment, training and development of staff. Solving disputes and complaints in a professional manner and within guidelines. Developed new marketing strategies to capture market channels with new clients. Brought new processes to firm for its growth, using various marketing strategies and communication skills in order to brand the firm in the market and attract new clients. Developed strategies and business for the firm by building corporate relationships with customers and the industry/market leaders. Utilized sales and marketing tools to create brand awareness in the market. Introduced improvements in business strategies based on customer feedback. Expanded business along with the respective market share for the firm. Played key role in company initiatives for developing new projects for future use. Education and Training June 2008 Bachelor of Business and Management University of Phoenix － City , State September 1999 Bachelor of Science : Nurse University of Washington － City , State Nurse June 2014 Master of Business administration : Healthcare University of Phoenix － City , State Healthcare Skills Adobe Photoshop, balance, Budget development, budgets, budget, Business Management, business strategies, communication skills, Negotiating contracts, Cost control, clients, customer services, Databases, database, delivery, documentation, Driving, Environmental Health, financial, Financial Analysis, Managing, marketing strategies, marketing, market, Marketing/sales, meetings, Excel, Outlook, Power Point, Microsoft Word, negotiation, organizing, patient care, personnel, plan development, policies, Problem resolution, processes, process improvement, Producing, quality, recruitment, Safety, sales, strategy, supervision ",BANKING " PARK OPERATIONS HOSTESS Summary Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop. A strong literary background coupled with up-to-date technological knowledge. Highlights Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing and data archiving Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Company Name City , State Park Operations Hostess 09/2014 to Current Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather. Company Name City , State Activities Associate 02/2014 to 10/2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional. Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs. Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author. Company Name City , State Senior Publicist 06/2006 to 05/2014 Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas. Company Name City , State Certified Senior Teller 07/2012 to 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers. Cash and check deposits, process loan expenses and open new accounts. Perform cash management, customer service, balance cash drawer and petty cash management. Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills. Company Name City , State Manager 04/2004 to 10/2010 Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility. Education Bachelor of Arts : English Literature 2010 Roanoke College , City , State , United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School , City , State Certifications Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. Languages Conversational knowledge of Spanish language. Ability to read and write French and Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) and founding student member of Roanoke College Peace and Justice Association Member of Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours and Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. ",BANKING " SOHO PROPERTIES, SUMMER ANALYST Areas of Expertise Microsoft Excel - financial modeling, PowerPoint, and Word Fluent in four Indian languages - Hindi, Tamil, Telugu and Kannada Tennis Won multiple state and national titles as a junior and consistently ranked Top 10 in India Work Experience Soho Properties, Summer Analyst Company Name － City , State Manhattan based Development firm Performed multiple feasibility analyses for potential residential and hotel development projects Evaluated terms and covenants of equity and debt partnership proposals to supplement analyses Faciliated in restructuring partnerships to accommodate LP's in a $300M Times Sq. hotel project Identified a suitable component of debt financing by comparing EB-5 to mezzanine debt Prepared agendas, scheduled and managed executive committee meetings for ongoing projects Massey Knakal, Capital Services Intern; Brooklyn, New York NYC's #1 Building Sales Firm"" Worked alongside the Director of Capital Services for all aspects of finance operations including origination, underwriting and execution for both acquisitions and refinancings Restructured a $33M cross-collaterized loan secured by a 7 building mixed-use portfolio Performed market analyses which consisted of evaluating current and past demographic data, market trends and comparables, used to support assumptions Created offering memorandums for lenders. Strategy Analyst Company Name － City Middle market and luxury real estate development firm. Performed a market analysis on the single-family second home market in Chennai and identified emerging trends which was the basis for a major strategy shift in the firm. Computed detailed deal-by-deal analyses consisting of development cost matrices, and sales price sensitivity tables, concluding with IRR and ROE figures for new deals. Assisted Managing Principal in executing the strategy shift, focusing on single-family beach villas in the emerging East Coast Road submarket. Consultant Company Name － City Boutique real estate office, specializing in advisory and brokerage Founded the company as a sole proprietor upon graduating college Conducted feasibility studies and due diligence to advise developers in emerging submarkets Collaborated with CEO of Australian company Mii-Homes on establishing a new factory Secured suitable homes and office space for several multinational companies and consulates Appointed as the primary real estate consultants for Korean Trade center Hired with exclusivity to sell residential properties worth over $22M USD Family Office, Asset Manager; Chennai, India Core Real Estate Portfolio consisting of Office, Multi- Family and Single Family assets worth $70M Determined pricing and strategy based on market conditions and required returns Provided operations reports to principals on a quarterly basis Negotiated management contracts with property managers Successfully negotiated the renewal of a high profile lease with the German Consulate. Education M.S : Real Estate, Finance and Investments INTERESTS New York University － City , State GPA: GPA: 3.75 Real Estate, Finance and Investments GPA: 3.75 B.A : Economics Hawaii Pacific University － City , State GPA: GPA: 3.40 GPA: 3.86 Deans' List Economics GPA: 3.40 GPA: 3.86 Deans' List Pendleton School IMG Nick Bollettieri Tennis Academy － City , State GPA: GPA: 3.60 GPA: 3.60 New York University (Stern School of Business ) － City , State Private Equity Finance Accomplishments Awarded the 100% Effort award at Nick Bollettieri Tennis Academy Recruited by #5 Hawaii Pacific University Competed professionally in the international men's circuit Dec '15 May '11 May '07 Jun '14 - Aug '14 Jan '14 - Jun '14 May '12- Jul '12 Jul '11 - Aug '13 Jun '11 -Aug '13. Interests Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs Skills acquisitions, contracts, due diligence, Equity, feasibility studies, Finance, financing, financial modeling, German, Hindi, Korean, languages, Director, Managing, market analysis, market, meetings, Microsoft Excel, Office, PowerPoint, Word, pricing, proposals, Real Estate, Sales, strategy, tables Additional Information NYU Clubs Member of NYU Global Real Estate Club, Stern Real Estate Club, Graduate Finance Association, Stern Private Equity Club, Stern Investment Management and Research Society Community Service Participated in fundraiser with Martina Navratilova to raise money for AIDS in Zimbabwe Volunteer at SMILE; assist and serve the economically backward in healthcare needs ",BANKING " MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects. Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible Recent Accomplishments Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club. Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN. Consistent Top High Performance rating every year in IBM. Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN. Achieved the IBM Certified IT Specialist certification in 2012. Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives. Work Experience 10/2014 to Current Manager, Advisory, Performance Improvement Company Name － City , State GST implementation project in RHB Group in Malaysia 05/2008 to 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software. Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture 05/2007 to 05/2008 Core Banking Consultant Company Name － City , State Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions. Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA 06/2003 to 01/2007 System Analyst Company Name － City , State Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system. Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards. Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake. Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system. Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation. Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved. Skills 11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management Education and Training 2003 Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia Graduated with CGPA of 3.43 of 4.00 with Dean's List ",BANKING " CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive with extensive public and private sector health care and financial management experience. Proven ability to lead and mentor large and diverse teams; build and maintain relationships that transcend corporate, cultural, and geographic boundaries; and improve systems and processes to increase productivity, profitability, and customer satisfaction. Excels in driving positive change and managing in ambiguous and transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup & Transitional Environments People & Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed [operation] . Handled all functions related to [program] . Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Initiated [project] which resulted in [positive outcome] . Human Resources: Spearheaded new [program] program which increased retention. Professional Experience Company Name City , State CAREER SENIOR EXECUTIVE SERVICE MEMBER / DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 to 01/2012 Federal agency responsible for Medicare, Medicaid, the State Children's Health Insurance Program (SCHIP), and health insurance portability standards Oversee financial and information technology operations for Medicaid and the State Children's Health Insurance Program (SCHIP). Develop and administer budgets and supporting documentation; coordinate financial, survey, and certification issues with the Office of Financial Management, Center for Medicaid and State Operations (CMSO) Groups, and other state and federal agencies. Create policies and procedures; monitor and reconcile state expenditure and monthly accounting reports; issue quarterly Medicaid and SCHIP grant awards. Lead system enhancements, application development, and quality improvement activities; review and certify State Medicaid Management Information Systems (MMIS). Collect data for the Medicaid Drug Rebate Program; survey and certify health care providers and suppliers. Ensure Medicaid PART and GPRA compliance with annual performance budget; represent Medicaid in development of National Electronic Data Interchange Standards. Provide technical guidance for Medicaid Statistical Information and Federal Upper Limits systems; coordinate Medicaid fraud and abuse investigations. Administer annual operating budgets of $100 million and up; participate in administering the $300 billion federal/state Medicaid program. Supervise up to 125 employees. Enabled seniors to receive prescription drug benefits for the first time by implementing services mandated by the 2003 Medicare Prescription Drug Improvement and Modernization Act (MMA). Led multiple initiatives to improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis for $8 billion in annual state Part D payments), in which states return funds to the federal government for citizens with dual eligibility for Medicaid and Medicare. The addition of 100 auditors in 10 regional offices to educate states employees about Medicaid policies and monitor related spending. Automation of the Medicaid drug rebate program as part of the 2005 Deficit Reduction Act (DRA), facilitating rebate calculations for states and more than 400 drug manufacturers. Enhanced operations and positioned agency for additional efficiency with: Adoption of the 2009 American Reinvestment Act (ARRA), which paves the way for the use of electronic health records throughout the nation's health care system. Development of an IT strategy designed to standardize the technical environment and educate Medicaid Directors and state CIOs/CTOs about enterprise architecture. The federal government contributes $3.5 billion annually to state system development.). Company Name City , State VICE PRESIDENT & MANAGING DIRECTOR 01/1996 to 01/2002 Global credit insurer and Allianz subsidiary with 6,000+ employees in more than 50 countries Developed, documented, and implemented credit policies, procedures, and practices. Created a risk rating system and trained managers from Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore and Shanghai to use it effectively. Managed P&L for all satellite offices in the U.S., Canada, and Mexico, as well as information budgets for Europe, Hong Kong, Singapore, and Shanghai. Supervised 67-person professional and administrative staff and provided calm and stable leadership through three ownership changes. Turned a $40 million corporate loss into $5 million pretax profit in one year by restructuring and repositioning an international company for dynamic and profitable expansion in the U.S. Reducedrisk by more than $674 million while developing a $2 billion export portfolio. Eliminated $500,000 in annual expense by renegotiating contracts. Salvaged an underperforming operation by: Redirecting corporate focus to reinsurance and adequate capitalization. Separating sales and risk management to eliminate inherent conflicts of interest. Company Name City , State Vice President & Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University , City , State BS : Finance & Insurance University Of Rhode Island , City , State Finance & Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales ",BANKING " EMPLOYEE RELATIONS CONSULTANT Summary Human Resources partner with areas of expertise in employee relations, Affirmative Action, recruitment, diversity, employee training and analytics. A student of Wells Fargo's Leadership Compentencies, exhibits leadership behaviors that contribute to business success, risk management and a sustained positive reputation as a premier financial institution and employer of choice. Highlights Interviewing expertise Performance management strategies Staffing and recruiting professional Employment law knowledge Employee relations Manager coaching and training HRIS applications proficient Employee handbook development Accomplishments Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award B.S. in History - Recipient, Young Hispanic Leadership Scholarship Led the Staffing Planning Committee for [Number] years.Introduced the first passive Open Enrollment process.Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of [Number]%.Transitioned the sales program into full compliance. Experience Employee Relations Consultant June 2013 to Current Company Name － City , State Responsible for managing the employee relations functions for multiple business lines and business groups undergoing significant change. Responsible for designing and executing proactive employee relations plans and programs in accordance with internal policy and labor-law requirements with an acute focus on risk management strategies. Partner with all levels of business leadership and partners throughout the HR community to identify and resolve extremely complex issues requiring an evaluation of data and intangible varying factors. Quickly attained increasing level of responsibility growing doubling my team within four months to manage a team of 8 consultants. This entire team is virtually located across the United States and provides strategic support to all business lines throughout CLG. Provide fluid and strategic ER support to multiple lines of business which includes sales, collections and operations while quickly learning and apply the complex compliance and regulatory environments that govern various products and business practices. Serve as secondary code administrator for CCS and Dealer Services. Provide direct consultative support and ER related reporting to executive level leaders of Dealer Services and Consumer Credit Solutions (CCS) and Risk and Compliance. CLG ER representative at executive level business meetings. CLG's ER representative on enterprise committees including the ER Business Process Forum and ER Insights and Analytics actively contributing to the development of business processes that guide ER consultation in areas of wage and hour investigations, fact finding documentation in HRHD and the expanded scope of ER in the displacement process. In 2013, contributed to the development of the current quarterly ER reporting templates and currently involved in Phase II of an enterprise driven ER reporting structure. Created and led the team-based execution of ER training strategy for Dealer Services' production and operations teams in both a face-to-face and virtual learning environments. As part of HR 2.0 - a key HR strategic initiative for CLG to create a more effective and efficient HR team - selected to lead the Capability Work stream comprised of various level of leaders from different HR groups. This team will deploy the HR Engagement Principles, Customer Excellence resources and Performance Consulting training initiative 4Q14 and 1Q15. Partnered with HRBP to influence and create an escalation process for the Dealer Services matrix organization. Los Angeles, California 5/2011 - 6/2013 Support the company's value of People as a Competitive Advantage by supporting leaders to attract, develop, retain and motivate team members; provide tools and resources needed to succeed in their work; and influence a culture of responsibility and accountability for their businesses and functions. Experience supporting Home Lending group, Consumer Credit Solutions group, Dealer Services and former Wells Fargo Financial group. Volunteered to support a new business group to CLG providing an opportunity to partner with the HR team to create a change management plan to implement a One Wells Fargo approach to employment policy and decisions. Leadership responsibility for introducing Wells Fargo Provided counsel to employees and all levels of management on workplace issues encompassing a diverse scope of situations requiring strong knowledge and application of policy, procedures and labor law. Exercised judgment based on experience and policy knowledge to recommend solutions to resolve workplace concerns or identify trends adversely affecting leadership and team member experience. Equal Employment Opportunity Consultant, Corporate Employee Relations April 2001 to October 2005 Company Name － City , State Wells Fargo Bank - San Francisco, California 4/2001 - 10/2005 Developed, implemented and monitored company's affirmative action programs to ensure compliance with government regulations and consult with managers and HR professionals regarding AA/EEO policies and practices. Investigated and responded to charges of discrimination and represented the company in the agency investigation, medication and/or settlement process directly with state and federal enforcement agencies, business partners and legal partners. Created, developed and implemented the first enterprise-wide database for tracking and business specific charge activity reporting responsive to business need-to-know of charge activity and settlement activity Prepared and evaluated compensation reviews, EEO-1 reports, adverse impact analysis, goals progress reports and under-utilization reports to identify risk and provide recommendations to business and HR partners to address potential risk. Consulted on how to use reports to evaluate bench-strength Developed and delivered training regarding AA and charge process including coordinating annual Plan Writers Conference focused on OFCCP regulation changes and their impact to company's plan process Corporate Diversity and Community Outreach Manager April 2000 to August 2001 Company Name － City , State Responsible for creating and implementing innovative employment strategies to establish a diverse candidate pool responsive to different business staffing needs. Included developing and fostering relationships with professional and management recruitment agencies, community organizations and schools. Managed budget and program development of the Wells Fargo Summer Internship Program Coordinated enterprise participation at national recruiting events such as NSHMBA, NBMBA Expanded recruiting relationships with organizations representing diverse segments of candidates and aligned those segments with business need Managed Summer Interns within Employment Services group Recruiting Manager December 1999 to April 2000 Company Name － City , State Managed a team responsible for developing and implementing staffing programs for the Manager and Supervisor Training Program in CBG. CBG was re-organized in April 2000 and the recruiting program was eliminated. Changed recruiting strategy to focus on local and national community colleges to align business staffing needs to its mid-level supervisor and manager training program Managed program participants and initiated a functional rotational aspect to program experience Aligned recruiting process with corporate recruiting standards Education Specialist January 1996 to January 1999 Company Name － City , State Partnered with teaching and support staff to provide proactive programs focused on developing academic and social skills for college students with diverse backgrounds. Served as an adjunct instructor in Foreign Languages and First Year Seminar. Directed Summer Scholars Program, Early Monitoring Program and WideningOurWorld Technology Program. Responsible for training and managing a team of students during the University's Orientation Programs. Leadership Positions as Advisor for Latin American Students, founding member of first Latina Sorority on campus and Chancellor's Commission for the Status of Women. Education M.S. : Counseling, Higher Education University of Nebraska University of Nebraska M.S. in Counseling / Concentration: Higher Education Administration ● Recipient, Isaacson Scholarship for Graduate Work in Education and Rising Star Award ● Omicron Delta Kappa Leadership Organization B.S. : History B.S. in History - Recipient, Young Hispanic Leadership Scholarship Service and Development Certifications CCS Affiliations Society of Human Resources Management Skills Employee Relations, Hr, Training, Credit, Solutions, Accountability For, Change Management, Labor Law, Lending, Proactive, Self Motivated, Affirmative Action, Compensation, Database, Discrimination, Eeo, Equal Employment Opportunity, Ofccp, Office Of Federal Contract Compliance Programs, Progress, Instructor, Teaching, Collections, Documentation, Executive Level, Fact, Fact Erp, Hr Business Partner, Hrbp, Operations, Risk Management, Sales, Trading, Virtual Learning, Recruiting, Staffing, Budget, Community Outreach, Recruiting Events, Recruitment, Human Resources, Human Resources Management, Mentoring, Premier, San, Storage Area Network, Aspect, Corporate Recruiting, Its, Award ",BANKING " VP Career Focus To lead the executive management of a financial institution's lending team. To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 to Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 to 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 to 01/2011 AVP- Business Banking Company Name － City , State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques and retention s tr a te gies to significantly grow sales results across our retail team. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm r.="""" to="""" over=""""> Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Built and executed new customer service initiatives which helped us achieve a 350 top in the country for client retention among mortgage officers. v Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. v Built recommendations and provided small businesses with cash flow modeling and treasury solutions. v Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. v Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. v Underwrote and funded many small business loans. v Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. 01/2003 to 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. Underwrote and funded many small business loans. Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. Built recommendations and provided small businesses with cash flow modeling and treasury solutions. Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers. Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm> to over $22MM+/yr. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS : Chemistry Business and Accounting Eastern Illinois － City , State Chemistry Business and Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) ",BANKING " MARKETING & SALES ANALYST Summary A result oriented Marketing & Sales Analyst with 10 years of industry experience in the Staffing, Internet / ecommerce / Dotcom, Media / Publishing domain with expertise in Business process improvement, Business Process Flow Documentation & Data Analysis. Experienced with and proficient in Microsoft Office (Excel, Word, Powerpoint), Outlook tools & Salesforce, Microsoft Dynamics NAV - (Navision) for sales tracking. Experience Marketing & Sales Analyst , 07/2015 to Current Company Name － City , State A Healthcare referral services company (national provider of staffing solutions in behavioral, social service, education, psychiatry, mental health and addictions treatment fields). Primary duties include: Reports and collaborates directly with the President to promote a culture of high performance and continuous growth by supporting all research and evaluation of new products, services and proposed logical solutions. Manage vendors to maintain and grow strong relationships by overseeing rates/pricing, contracts and resources Provided corporate executives with data to support new business development. Facilitated collection of qualitative and quantitative data to assess current processes, benchmark against best practice metrics, and quantify improvement opportunities. Leveraged requirement gathering skills, analytics and general knowledge of business operations to drive project direction. Documented and reviewed SOPs, work plans, and other deliverables to gauge project performance and client satisfaction. Created pivot tables & used conditional formatting and validation rules to highlight data in Excel. Client Sourcing & Inside Sales Specialist , 03/2014 to 07/2015 Company Name － City , State Lead Generation, New Business Development & growth of business agreements for physician recruitment solutions with Hospitals, Private Practices and Healthcare Recruitment Firms to assist with physician staffing shortages while negotiating high-dollar, profitable contracts to place the physicians. Career Fair event sales for booth space at the events. Primary duties include: Managing the entire process, from sale to execution, employing consultative sales methods to exceed revenue goals and continue to grow client base; consistently achieved quota attainment. Conduct live product demonstrations & presentations via webinar. Renew existing business, increase spend and create new buyers in existing accounts by cultivating new relationships laterally and above the primary contact. Selling consultatively: creating client proposals, identifying and developing leads, setting appointments, conducting account research, leading sales calls independently and creating relationships that lead to new business for the online Career Center. Utilization of Salesforce for all outreach activity. Zonal Manager (Corporate Sales) , 08/2007 to 05/2013 Company Name － City , State Handling Key Customer - Identify & analyze the client's requirements & propose customized solutions. Business Development B2B outside & inside Sales for naukri.com e-recruitment solutions with revenue growth of more than 40% for the last consecutive 4 years. Selling Referral Tool & Assessments tool (subject matter by expertrating) for HR's of organizations Sales Planning - Planning and forecasting sales / Pipeline Management / Territory Management Product Management / Business Analysis - Articulate value proposition during the sales process to various technical and non-technical audiences and stakeholder groups at all levels (from end-users to executives). Collect, document and assess business, functional and technical requirements during the sales process and design/propose the appropriate solution to meet those requirements and achieve the stated business objectives Branch Management & Team Management. Handled a team of 20 people) Interact with senior management in the client organizations & present products & services. Achieved targets for 15 quarters out of the 5.5 years in naukri.com (Infoedge India Ltd.) & aggregated revenues of more than $ 6 Million Won Sales Incentive International Trip - Hong Kong. Assistant Manager , 04/2005 to 08/2007 Company Name － City , State A Times Group Company Setting up channel business of more than 20 partners for Good Life World (A Times of India Channel network to sell Timesjobs.com, Magicbricks.com & Simplymarry.com Services) in South Delhi & Gurgaon Region, INDIA. Business Development / Inside Sales - Making Presentations / Closure, Negotiation, Follow up Servicing / Account / Relationship Management.& growing the product revenue more than 30% through these channel partners via Inside Sales & walk-in customers. Sales Planning - Planning and forecasting sales / Pipeline Management Promoting / launching various brands like Swyamvar (Matchmaking events), Kiosk, etc. Assistant Sales Manager , 09/2004 to 03/2005 Company Name － City , State Sourcing of High Value Home Loans from Corporate Clients by direct outside sales. Organizing sales Campaigns in different areas of Delhi & NCR, INDIA. Creating new client base for the products through aggressive marketing. Coordinating with leasing agents for business generation. Education Master of Science : 2004 International Business Management (Marketing) Fore School of Management in collaboration with Nottingham Business School, UK State , India Bachelor of Science : Botany Honors , 2003 Kirori Mal College, Delhi University － State , India Chandan Baluja Skills Articulate, Business Analysis, Business Development, Business operations, Excel, Negotiation, Relationship Management, Sales Planning ",BANKING " Professional Summary Knowledgeable of banking procedures and finance, sales and risk management whose success is based on integrity, exceptional customer service, efficiency and ambition. Self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. Skilled for managing multiple projects at one time. Ability to work equally in both team-oriented and self directed environments. Core Competencies Credit & financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting in to a profitable portfolio, Wells Fargo 2015 Year to date loan volume growth 162%, deposits 230% and partner production 180% 2013 recipient of Gold Star Award of Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient for top 20% producer, US Bank 2010 Star of Excellent recipient for highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award of Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager , 01/2004 Company Name - City , State Received region performance recognition for increased sales and customer service. Motivated, trained and increased employee productivity by 45%. Maintained and built strong relationships while assisting and advising in financial decisions. Implemented a new up-selling program of banking products to exceed goals & expectations. Executed branch objectives, improved product profitability and service performance. Dramatically increased branch revenue through various partner referrals. Made initial analysis on applicant's financial status, credit and property evaluation. Business Banking Officer , 01/2009 to 11/2012 Company Name - City , State 2010 Annual Pinnacle Winner for Outstanding Performance. Source, develop, expand, service and retain profitable business banking relationships. Provide the highest level of professionalism and outstanding customer service. Structure banking solutions in order to help the customer reach success financially. Perform complex financial analysis in the area of credit, cash flow and collateral. Obtain and monitor financial statements and credit information of existing portfolio. Proactively partner with customers to better understand their business goals and strategies. Work closely with underwriting to accurately complete credit requests in a timely manner. Partner with bank internal and external teams to increase cross-sell opportunities. Ensure highest level of accuracy and clarity in all communications. Director of Business Operations/Finance Officer , 01/2005 to 01/2009 Company Name - City , State Designed, developed and presented project sales models to increase business. Developed sales campaigns and marketing projects. Acquired, sourced, serviced and expanded new client relationships. Monitored business productivity and ensured quality in all levels of business production. Developed a new business plan that oversaw all new business sectors. Performed all accounting for federal and state tax obligations and sales reports. Prepared monthly, quarterly and annual financial statements. Monitored the progress of open funds budget, fiscal reports, revenues contracts, acct payables and receivables. Business and Consumer Banking Specialist , 01/2002 to 01/2004 Company Name - City , State 2003 Annual Star of Excellence. Achieved great success in sales and customer service. Advised and suggested financial and credit solutions. Reviewed and gathered client financial and credit information. Regularly visit business customers to better understand banking needs and maximize results. Effectively partnered with other lines of business bankers to deliver full range of products. Organized and managed special events and promotions. Proactively partnered with external partners to attain new business leads. Education Masters Business Administration : 2011 Keller Graduate School of Management - City , State Bachelor of Science : Business Administration/Finance , 2009 Central Connecticut State University - City , State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development and Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber of Commerce of Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems ",BANKING " REGIONAL IT MANAGER Professional Summary Exceptional IT Manager talented at personnel management, vendor management and business strategy development. Technically-savvy with outstanding relationship building, training and presentation skills. Languages spoken: English, Conversational Chinese Skills Team leadership Budgeting and finance Project management Process implementation Staff development Data management Self-motivated Strong verbal communication Powerful negotiator Conflict resolution Risk management processes and analysis Work History 09/2012 to Current Regional IT Manager Company Name – City , State Acted as project manager for $10mn New York office move and serves on advisory board for all international office moves . Direct the after-hours (12p.m.EDT) delivery of first, second, and third-level technical support end users across 14 office facilities and locations, including 500+ lawyers and 500+ staff members. Ensure prompt and courteous technical support. Manage, train and review support staff team members. Developed SMART objectives and KPI's to continually motivate staff. Review help desk metrics with  help desk manager to ensure tickets are addressed according to SLA.  Identify recurring issues to address with global software and applications manager. Work with cross-functional technology committee to create policies that accurately reflect current and future technology trends. Work with international trainers to oversee local training requests. Draft and distribute local and after-hours call metrics to the Director of Information Technology. Purchase and budget all hardware and software for the New York office. Lead document production (8ppl), local help desk (2ppl), global after-hours help desk (5ppl), local AV/ office services staff (3ppl). Ensure high availability of systems and applications across the organization. Serves as last point of escalation when manager on duty. Develop, review, and maintain local infrastructure policies and procedures: Advise on global procedures through technology committee. Develop, review, and enforce service level agreements for help desk manager and lead. Determine metrics, define measurables, and present data to executives on performance of department. Liaise with global team to develop and implement business process improvement for policies that address security policies relating to GDPR compliance and local compliance measures. Designed and implemented a knowledgebase tool for use by IT colleagues and end users in order to accurately diagnose technical issues. Coordinated global resources and training for offices during Lotus Notes to Outlook and Windows 7 to Windows 8 rollout. Increased first call resolution from 85% to 98% through help desk training and cross functional training. Supports Director of Technology with daily operational functions. Assisted various business groups with document organization and dissemination during acquisitions. 06/2007 to 09/2011 Technical Support Analyst Company Name – City , State Collaborated with the sales, marketing and support teams to launch products on time and within budget. Maintained and monitored the server room, the wireless network and other server infrastructure. Set up staff workstations with PCs, Macs, phones and laptops. Partnered with the marketing team to leverage technology into customer value propositions to be used during marketing events. Created new hire IT training curriculum. Acted as technology liaison between technology department and global recruiting division.  Tested and implemented new technology-based global projects such as Nuance PDFCreate. Delivered on-site IT and AV technical support for 300+ staff in local and regional offices. 03/2007 to 06/2007 Desktop Support Technician Company Name – City , State Hands on roll in Domestic and International OS migration from WinXP to Win7.  Worked with engineering and applications staff to resolve any problems related to the upgrade until functional. Key responsibility to support all users from C-Level firm chairman through contract services by troubleshooting and resolving all problems relative to the Mac, Macbook, PC and related equipment. Install Mac and PC OS, configure network settings to integrate with the firm's network, troubleshoot issues locally to provide support for a mainly virtual Citrix desktop.  Work with various interdepartmental groups to resolve in depth issues regarding security and accounts. Install and configure hardware and software as it relates to users needs. 10/2004 to 02/2007 Software Licensing Coordinator Company Name – City , State Client facing manager responsible for all aspects of department. Managed department budget; Responsible for personnel and department operation. Handled monthly billing. Performed software audits (Software asset management). Responsible for license and application management. Oversee sale of software to students, staff and business units.  Escalate desktop management issues to vendor and ensure prompt resolution.  Create standard operating procedure for handling software related issues (change management).  Manage vendor-university technology relationships.  Worked on implementation of online university software management system. Education Master of Science : Information Management W.P. Carey School of Business of Arizona State University - City , State Information Management Bachelor of Arts : Psychology, Sociology Chinese Studies Emory University - City , State Major(s): Psychology, Sociology  Minor: Chinese Studies Skills Budget management. Supervision skills.  Litigation vendor management experience. Service level agreement (SLA) management experience.   Vendor selection and relationship management experience. ESX server administration. System Center Configuration Manager (SCCM) management administration. Familiarity with installation, maintenance and monitoring of networking equipment. Administration of: MobileIron/BES; MS Server 08/03/00; Windows 7/XP/2000; MS Office Suite version 10/07/03; Lotus Notes 4.6/5.0; Exchange 2010; Microsoft Lync; ESX/Netapp servers; Mimecast; Citrix Xen suite; Active Directory. Remote desktop software troubleshooting. Legal apps: FileSite w/Outlook Integration; PDFDocs Suite; Carpe Diem; TOA software. Project lead on pilot installs & rollouts of software, hardware & operating systems. Completed Microsoft Certified Information Technology Professional training (MCITP). ",BANKING " FINANCIAL ANALYST INTERN Skills Financial Planning & Analysis, Analytical skills, Forecasting, Portfolio & Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 to 08/2017 Financial Analyst Intern Company Name － City , State Augmented company profits by 25% by conducting a detailed financial analysis and refining the budgets and forecasts. Analyzed company financial reports to make recommendations for revenue generation and cost reduction. Reduced 30% costs by designing financial process tools, and implementing pricing strategies for process improvement. Spearheaded and led due diligence for Acue Marmonite's international projects in India, identifying key risk factors and forecasting investment viability and educated the senior management about the project NPV. Developed innovative financial tools to simplify Business Requirement Documentation (BRD's), which helped record-keeping, understanding client business and expanding client relationships. 11/2015 to 07/2016 Manager Company Name － City Retail Banking - Affluent Business. Amplified the high net worth client portfolio from USD 16 million to USD 18 million in less than 9 months. Recommended customized product portfolios to high net worth clients through financial planning and investment analysis resulting in average client portfolio growth up to 27%. Administered regulatory and procedural compliance to ensure adherence to proper accounting procedures. Advised clients about global trade, designing customer centric propositions for hedging and mitigating risk. 09/2013 to 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, and Wealth Management. Increased total portfolio value by USD 5 million, making it the largest in the region. Assessed client's financial objectives and risk profiles, identified investment opportunities, and prepared customized recommendations for asset allocation. Exhibited leadership capabilities by supporting, training and mentoring a team of wealth managers. Achieved highest personal loan sales figures for the year 2014 within the region. 04/2012 to 08/2013 Deputy Manager Company Name － City Enhanced portfolio value from USD 0.65 million to USD 1.05 million by acquiring new clients in the region. Boosted portfolio growth by 18% by analysing high net worth client portfolios, and advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations by 34%. Carried out non-resident operations in the branch and implemented the retail Foreign Exchange (FX) Rated in TOP 40 mortgage sales performers award PAN INDIA within 5 months of joining Axis Bank. Fast-tracked to the position of Senior Wealth Manager within 15 months of joining HSBC. Received 'Dynamo' award for outstanding performance and commitment to fairness and integrity (HSBC). Ranked first among wealth managers in the HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first for following Compliance and AML Practices for Operational Excellence in HSBC (2014). Education and Training Dec 2017 Master of Business Administration : Financial Analysis and Investments University of Connecticut School of Business － City , State Financial Analysis and Investments STEM - qualifying for 36 months OPT) *Vice President - Marketing & Finance for UConn Graduate Consulting Club *Student Consultant and Team Lead to CT based Start-up *Winner of the Cigna Strategic Investment Case Challenge Jun 2010 Bachelor of Arts : Economics Sri Venkateswara College, University of Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning & Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management ",BANKING " DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience in human resources, account management, business architecture, project implementation, and director level operations. Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders. Highlights Strong Task Management Skills Benefits and Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation and Compliance Innovative Problem Solving Strong Written and Verbal Communication Reporting and Documentation Experience Director, Vendor Services and Compliance October 2015 to Current Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Team Manager October 2008 to December 2010 Company Name - City , State Responsible for a team of Human Resource Specialists/Business Managers. Manage programs to ensure account satisfaction and operational delivery of defined objectives. Develop effective relationships with key stakeholder involved in client programs. Screen and hire senior level professionals as well as coordinate orientations. Actively train, mentor, and consult new employees hired by the company. Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching. Evaluate and adjudicate independent contractor compliance assessments. Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon. Negotiate master service agreements and individual consulting contracts. Human Resource Specialist/Business Manager November 2006 to October 2008 Company Name - City , State Educate and communicate regarding complex human resource, legal, financial, and system transactions. Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance. Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts. Work with independent contractors and vendors to perform compliance assessments. Audit and reconcile online reports to guarantee accounts accurately reflect business goals. Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally. Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly. Establish and maintain positive working relationships through developing credibility and report. Relationship Banker August 2004 to October 2006 Company Name - City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis. Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking. Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs. Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel. Proactively encourage the sales/quality referral process of branch teller staff. Consistently met monthly sales goals. Recognized by Regional President for 100% score by mystery shopper. Director, Enterprise Solutions January 2011 to September 2015 Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Education MPA : Human Resource Management , January 2012 George Mason University - City , State Human Resource Management BA : Organizational Communication , May 2006 George Mason University - City , State Organizational Communication AS : General Studies , May 2004 Northern Virginia Community College - City , State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written ",BANKING " MANAGING PRINCIPAL Career Focus Results-driven investment banker and management consultant with 10 years financial and strategic advisory experience enabling established companies identify, develop, and implement strategic growth initiatives in emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage and iii) increase long-term profitability. Proactive assistance to clients – in the oil and gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, and food and beverage industries – to meet their business objectives, manage local interest expectations, and establish best practices on how they can ethically contribute to sustainable development of the communities in which they operate. Expertise navigating high-growth emerging markets in Africa, Latin America, and the Middle East. Summary of Skills Strategic business development Project management Procurement agent Emerging markets Domestic and international experience Infrastructure and real assets advisory Relevant Professional Experience Company Name June 2009 to Current Managing Principal City , State Designed bid defense strategy for international consortium on its license pre-qualification and tender submission for 4,456km2 deep-sea offshore oil and gas blocks in Equatorial Guinea. Significantly decreased transaction costs US$25 million by devising a winning bid that proposed a dual-track exit to support an international sovereign and private equity consortium on its acquisition of a leading U.S. LNG transporter. Reduced due diligence timeline 15% by effectively spearheading successful cross-cultural negotiations with a leading Chinese equipment provider on behalf of our client, a Saudi Arabian sovereign-owned oil & gas company, to deliver heavy industrial equipment to support upstream activities. Eliminated an average 50% concessionary renegotiation rate and boosted project bankability by leveraging sophisticated financial expertise, deep knowledge of associated legal documents and key contract terms according to international project finance standards for a US$113 million 1,200+ mixed-income housing PPP project in Nigeria. Leveraged well-developed network in Nigeria to decrease market entry costs 17% and afford a U.S. micro power plant manufacturer faster time to market, operational setup and procurement of its business and generator licenses. Advised on Regulation 144A/S private placement structure to support development of a 100+ key resort and marina lifestyle for Viceroy Cartagena, Columbia. Structured and managed a South Korean conglomerate's bid for the provision of services in the Jeddah Metro Transportation Plan. Company Name April 2007 to May 2009 Senior Associate, Corporate & Investment Banking City , State Performed every aspect of transaction analysis and execution, from day- to-day management of corporate finance transactions to closing over US$10 billion in financing, including the US$8.5 billion private equity purchase of HD Supply by Bain Capital Partners, Carlyle Group and Clayton Dubilier & Rice. Built complex ad-hoc model demonstrating timeline of contractual backlog and revenue visibility to support the US$99 million private equity buyout of CyrusOne by ABRY Partners. Identified and shared potential tuck-in acquisitions with ABRY Partners that bolstered exit to Cincinnati Bell in excess of 3.3x Net ROIC. Negotiated with clients and investors key transaction terms and associated legal documents, including commitment papers, bridge loan papers, term sheets, and credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products and TravelCLICK. Company Name April 2005 to April 2007 Associate, Corporate & Investment Banking City , State Mastered a very sharp learning curve in SunTrust Robinson Humphrey's Investment Banking and Credit Training Leadership Program. Successfully cross-sold US$500 million of ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters of credit and treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, and Watsco. Education New York University 2014 Coursework : Project and Infrastructure Finance City , State , U.S.A. New York University 2013 Coursework : Real Estate Finance and Development, Construction Cost Estimating City , State , U.S.A. Babson College 2011 MBA : Finance City , State , U.S.A. University of Florida 2005 Bachelor of Arts : Finance City , State , U.S.A. Skills Emerging Markets, Infrastructure and Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers and Acquisitions, Domestic and International Experience ",BANKING " PRINCIPAL CONSULTANT Executive Profile A dynamic strategic leader that translates operations and business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the community. An expert in consumer and mortgage lending dedicated to enhancing profitability by streamlining operational platforms, developing new markets, drafting strategic lending initiatives, growing a high-quality loan portfolio and regulating and managing risk. Extremely analytical and knowledgeable of mortgage banking compliance and regulations with proven track record of applying controls to manage risk. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics. Skill Highlights Mortgage Lending Retail / Wholesale Lending Commercial Lending Agency / Jumbo Financing Consumer Lending Indirect Lending Portfolio Management Streamline Operations Business Development New Market Expansion New Product Development Process Reengineering Multi-Site Operations Regulatory Compliance Loss Mitigation Strategic / Tactical Planning Project Management Team Recruitment and Leadership Risk Assessment and Analysis Mergers / Acquisition Educational Seminars Professional Experience Principal Consultant January 2009 to Current Company Name － City , State Mortgage banking advisor specializing in developing and implementing business models to achieve successful streamlined mortgage platforms. Areas of expertise include project management and production, streamline operations, loan analysis, risk management and compliance programs, often working in conjunction with companies such as Navigant Consulting, New Oak Capital, LLC, Solomon Edwards Group, Clayton Group, and CC Pace. Results:: Streamlined and improved the quality of the review process for the OCC Look Back Project as Senior Analyst, while directing and managing one of the most productive and efficient teams of over forty file-review staff completing in excess of 8,000 full file reviews of foreclosure, bankruptcy, and loss mitigation processes Developed a successful new risk management and quality control process which achieved a 55% decrease in documentation and policy errors resulting in loans being purchased and funded in less than half the time Facilitated an increase in monthly production from $12 million to $30 million in less than six months through leading the acquisition of warehouse lines and investors while transitioning company from broker to banker. Chief Operating Officer January 2006 to January 2009 Company Name － City , State Director of all aspects of sales and operations for both retail and wholesale lending including underwriting, closing, post-closing/shipping, secondary marketing, loan servicing, quality control, risk analysis and compliance. Managed all staffing, development of marketing strategies and company direction in conjunction with the President/CEO Results: Increased closed loan production from $10 million to $25 million within six months of start date Reduced average loan closing time from 35 to 17 days by implementing a redesigned streamlined workflow Achieved a 37% reduction in monthly operating expenses by redeveloping and implementing new departmental and corporate budgets while simultaneously increasing production. Senior Vice President January 2004 to January 2006 Company Name － City , State Directed sales and operations staff for retail, wholesale, and consumer direct platforms overseeing all sales, processing, underwriting, secondary marketing, loan servicing, post closing and shipping. Developed and implemented quality control processes, marketing strategies, and annual budgets. Results: led company to record year in new application volume and new loan originations ($1.2 billion) in 2005 Developed and implemented new product matrix which allowed maximization of marketing efforts and improved execution of bulk loan sales in secondary market Restructured operations workflow producing a significant decrease in loan turnaround times while reducing staff by 33% and increasing profitability in excess of 25% Created new empowered work environment which led to increased quality of staffing and employee morale across all departments. Senior Vice President Regional Manager January 2002 to January 2004 Company Name － City , State Managed all aspects of mortgage loan operations including processing, underwriting, closing and post-closing for 16 retail production centers from Massachusetts to Virginia encompassing 178 operations staff and direct interaction with 250 plus loan officers. Key focus given to loan quality, customer service, staffing, and budget forecasting. Results: Produced $250 million in monthly loan production Elevated troubled region to most profitable in company in 6 months while replacing 40% of management staff and 25% of line operations staff Achieved record level mortgage loan growth in 2003. Chief Lending Officer January 2001 to January 2002 Company Name － City , State Responsible for oversight of all lending portfolios including mortgage and consumer loan production, loan servicing, capital markets, loan quality and compliance. Led analysis and review of new products and programs including indirect lending opportunities Results: Reduced closing timeframes by 50% by redesigning mortgage loan origination and workflow to enhance efficiency Improved profitability of loan sales into secondary market place by reengineering capital markets workflow Increased community awareness by conducting first time home buyer seminars for the local communities to educate new home buyers. Senior Vice President - Director of Strategic Projects January 1984 to January 2001 Company Name － City , State Directed and managed a staff responsible for providing leadership in the development and implementation of process improvement and new technology solutions for large cross division projects. Direct accountability for department consisting of five vice presidents (project managers) and project budgets. Selected and managed third party vendors. Indirectly matrix managed approximately 150 employees. Results:. Designed and implemented new workflow encompassing 4 business channels, 5 departments and over 300 people. Supervised Mers (Mortgage Electronic Registration System) implementation team that was recognized as an industry leader. Senior Vice President January 1984 to January 2001 Company Name － City , State Wholesale Lending / Portfolio Retention Managed sales, operations, and underwriting functions. Accountable for loan volume, loan quality, income and expense management, and overall profitability. Managed network of 250 mortgage brokers. Results: Managed sales staff of 15 account representatives in 8 states responsible for developing new clients and servicing existing clients and staff of twenty-seven operations and underwriting specialists. Exceeded production and profitability goals for the region Created positive staff morale and eliminated employee turnover by redefining staffing needs and requirements. Education Bachelor of Science Degree : Finance Banking and Financial Institutions Economics IOWA STATE UNIVERSITY － City , State GPA: Alumni of Alpha Kappa Psi Business Fraternity Finance Banking and Financial Institutions Economics Alumni of Alpha Kappa Psi Business Fraternity Interests Habitat for Humanity *Ridgefield Conservatory of Dance Additional Information Community Volunteer at: *Habitat for Humanity *Ridgefield Conservatory of Dance Skills Streamline, Analyst, Agency, banking, budgets, budget, Business Development, capital markets, closing, Commercial Lending, Consulting, clients, customer service, directing, direction, documentation, Financing, focus, forecasting, Leadership, Regulatory Compliance, Director, managing, marketing strategies, marketing, Market, Mergers, Mortgage Lending, mortgage loan, mortgage loan origination, network, New Product Development, Process Reengineering, processes, process improvement, producing, Project Management, quality, quality control, Recruitment, reengineering, Retail, risk analysis, Risk Assessment, risk management, sales, Seminars, shipping, Solomon, staffing, Strategic, underwriting, workflow ",BANKING " FINANCIAL EDITOR ASSISTANT Summary Strong motivated graduate student who's pursuing master's degree in Finance. Seeking an entry level internship in financial area that can utilize financial analysis skills and enhance practical experience. Honest, persistent, adaptable, and a quick learner. Passion in financial analysis and financial service related works. Highlights Financial modeling Superior time management Self-motivated professional Advanced computer proficiency (both PC and Mac) MS Office Suite Sales and marketing Quick learner Experience Financial Editor Assistant 10/2013 to 01/2014 Company Name City , State Analyzed the public opinion by follow-up and study abroad macroeconomic situation       Sorted the context of major events in domestic and international Explored historical data and related data of the specified topic then implemented preliminary analysis under the guidance of research director Customer Manager Assistant 06/2013 to 09/2013 Company Name City , State Researched beneficial financing opportunities and made recommendations to customers Assisted in created release and project plans and established stakeholder expectations Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.  Customer Manager Assistant 03/2013 to 06/2013 Company Name City , State Assisted customers with complex loan application and s orted an average of $1 million mortgage loan applicants per month Performed daily maintenance of the loan applicant database Assisted in analyzing applicants' financial status, credit and property evaluation to determine feasibility of granting loans Assisted in writing financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research Accounting Assistant 09/2012 to 01/2013 Company Name City , State Assisted in performing debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions District Manager(Part-Time) 10/2010 to 10/2011 Company Name City , State Identified prospective customers and performed an average of 20 visits per day Planned and executed regional sales improvements, updating the company's approach to marketing, presentations and territory establishment Managed a regional sales staff of 30 members. Accomplished quarterly sales task of nearly 5,000 items, ranking top one in seven districts of the city Education Master of Science : Finance June 2016 Illinois Institute of Technology City , State , US GPA: Recipient, Stuart School of Business Merit-Based Scholarship Coursework in Math with Financial Application, Statistical Analyze in Financial Markets, Financial Modeling, Valuation/Portfolio Management, Futures/Option/OTC Derivatives, Financial Statement Analysis Bachelor of Science : International Economics and Trade 2014 Central South University of Forestry and Technology (CSUFT) City , State , China GPA: Recipient, Honor Scholarship *top 8%* Coursework in Micro & Macro Economics, International Finance, Business Accounting, Financial Budget, International Marketing, International Business Skills Language: Proficient in Chinese, Fluent in English  Office: Microsoft Word, Excel, PowerPoint, Prezi Programming: VBA Additional Information Stuart Investment Group of Illinois Institute of Technology Member Chicago, IL.  Oct. 2014 – Now Executed research and calculation on promising stock to pitch to investors America Society for public administration 2015 Annual Conference Volunteer Registration Desk & Reporter Chicago, IL.   Mar. 2015 Confirmed attendees' registration and c hecked daily messages and updated messages about conference Composed more than 500 word summary of the major events and activities of the conference day   Recorded sessions and obtained video testimonials from attendees  AIESEC   Member Chang Sha, China. Oct.2012 – Mar.2013 Recommend outstanding international candidates of internship to enterprises in Hunan Established cooperation relationship with 15 companies      ‘Torch of heart' Public Project Promoter  Chang Sha, China. Jul.2012 – May.2014 Established program and got sponsorship from government and associations Implemented program among 17 universities and recruited  over 120 university students volunteers Established connection with 6 schools in poor areas Student Union of Central South University of Forestry and Technology Vice President Chang Sha, China. Apr.2011 – Apr.2013 Managed two departments. Guided the two departments planed, ,conducted and advertised a series of program, such as Civic party; Sports competition; Debate competition etc.   Awarded as one of the Best Student Union among 21 competitors in university     ",BANKING " MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 to 12/2014 Management Consultant Company Name － City , State Utilized management abilities and knowledge of coding to oversee a team of 10 software engineers tasked with designing a back office database for a multi-billion dollar client Managed cross-functional teams in a high demand environment to complete a global strategy project under strenuous deadlines Drafted proposals for client engagements highlighting the expectations of service, engagement pricing and associated costs Evaluated CCAR vendor models and developed proprietary probability of default models for a multi-billion dollar mortgage portfolio Created valuation models designed to value both public and private equity for tax reporting purposes. 11/2010 to 02/2011 Investment Banking Analyst Company Name － City , State Assisted lead associate and vice president in facilitating merger and acquisition transactions in the life science industry by reviewing and analyzing pro forma financial statements and updating models accordingly Created processes around the sales cycle to monitor and improve sales performance while keeping a more precise account of prior prospecting efforts Maintained the CRM system and streamlined its use through extensive, voluntary training making the team more efficient and impactful. 11/2008 to 11/2010 Financial Advisor Company Name － City , State Evaluated the financial plans of current and prospective clients and provided recommendations that would reasonably ensure they meet their future financial goals Assembled a team of estate planners, investment specialists and CPAs providing a comprehensive planning board for clientele. Company Name － City , State Institutional Equity Sales Dec 2014 - Present Utilized strong written and verbal communication skills to distill complex financial topics into salient points for clientele Evaluated research reports and valuation models to gain a holistic understanding of the research product Developed an interactive, online database through R programming to hold 13F and trade data which eliminated redundancies in the desk's daily processes Collaborated across multiple segments of the firm including research, syndicate, corporate access and derivatives personnel Managed multiple client requests in a fast pace environment by staying organized and keeping detailed accounts of tasks. Education and Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City , State Investment Strategy Dec 2009 B.S : Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf ",BANKING " PURCHASING AGENT Summary Experienced buyer with demonstrated organization, customer service, communication, management and relationship-building skills. Highlights Retail Management 10-key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent in Spanish Outlook Problem Resolution Regulatory Compliance Front-Office Operations Report Preparation Marketing & Sales PhotoShop Dependable and reliable Education Bachelor of Arts , Communication 2001 ST. EDWARD'S UNIVERSITY － City , State Communication Experience Purchasing Agent Jan 2011 to Current Company Name － City , State Source, develop and maintain dynamic supplier relationships in order to obtain competitive pricing for components and raw materials. Generate requests for proposals, communicate and verify technical specifications to suppliers, analyze supplier responses, negotiate pricing, payment terms and consignment solutions with suppliers. Work with Accounting Department to coordinate timely deposits as required by suppliers. Review and interpret Material Resource Planning (MRP) reports. Work with Sales, Engineering and Production teams to coordinate purchasing in order to meet critical project deadlines. Generate purchase orders for fabricated components, raw materials and supplies used in the manufacturing process in accordance with engineering project requirements, expedite and ensure orders are confirmed in a timely manner. Assist Production Manager, Planners and Project Engineers in coordinating and expediting the flow of materials, goods and services into the manufacturing and assembly process. Communicate vendor concerns and/or issues to upper management in an effort to improve material flow efficiency. Provide resolution on the status of any supplier quality or delivery issues to internal customers. Provide feedback to suppliers regarding damages, shortages, defective or unacceptable product with the supplier and take corrective action. Banking Center Manager II Jan 2009 to Jan 2011 Company Name － City , State Periodically communicate with upper management to review branch performance assessments and update staff on business developments, ensuring full compliance requirements and tight deadlines. Author professional correspondence to customers and vendors. Deliver series of presentations for local businesses, providing product information and educating employees on basic financial management. Conduct sales and compliance sessions with entire banking center team on a monthly basis. Manage all aspects of day-to-day operations as manager of retail branch for 15 associates: Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service. Ensuring completion of regulatory compliance and training specific to sales and service responsibilities for myself and my associates. Conduct and approve quarterly and yearly performance evaluations of associates, plus developing and monitoring individual quarterly development plans for all direct reports. Generating sales leads through community outreach activities and developing business partners, while building internal relationships. Managing difficult situations with customers and providing clients with information, data, and advice. Supervising and coaching teams on the proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same. Coach and train the teller and seller team to process transactions accurately, efficiently in accordance with established policies and procedures. Uncover and satisfy customer needs through the sale of financial products and services, while running all aspects of an efficient and productive branch. Assistant Banking Center Manager Jan 2004 to Jan 2009 Company Name － City , State Assisted branch manager in a retail banking branch with direct accountability of 17 associates Assisted in the deployment of communications to assist banking center in product sales goal adoption and sustainment. Personally delivered sales coaching and sustainment strategies to drive bank product sales in the banking center. Interacted directly with associates on a daily basis to provide performance data in order to drive a sales and compliance focus. Created daily, weekly and monthly coaching routines to drive understanding of compliance goals and measures to support those goals. Coordinated and facilitated monthly banking center meetings with all banking center associates to encourage effective coaching, helping associates overcome sales challenges. Teller/Teller Operations Specialist Jan 1999 to Jan 2004 Company Name － City , State Directly managed seven associates' performance to include sales, compliance, operational excellence, and the customer experience Created tools and resources to ensure associate readiness of new initiatives. Accountability for cash accuracy and led performance that resulted in 100% zero teller cash differences for two consecutive months. Managed compliance results and held monthly meetings to ensure all associates understood compliance goals and activities required to support the goals. Supported in the final closing of banking center. Languages Bilingual in Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank of America Community Volunteer Additional Information Team Bank of America Community Volunteer 2010 Queen of Hearts Award for most team involvement in community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co-ed Community Service Fraternity St. Edward's Communication Society Member Salutatorian of High School Class Skills 10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing & Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising ",BANKING " BRANCH BANKER Summary Secure a position that will utilize my strong communication and organizational skills, customer service background and ability to work well with people. Skills Notary Medallion Microsoft Word, Excel Detail oriented Experience 07/2004 to Current Branch Banker Company Name － City , State Provide exceptional customer service to all business and retail customers Understand financial needs of customers while building and deepening relationships Open and service customer accounts in an efficient and professional manner Actively participate in outbound sales efforts to expand customer base Prepare and participate in weekly team sales meetings and daily huddles Loan Officer-Applications, Submissions, Customer documentation, Close, Book. 06/2003 to 07/2004 Branch Supervisor Company Name － City , State Managed and coach team while maintaining workforce stability by insuring knowledge of bank products, procedures, and polices Managed daily branch operations including but not limited to cash standards, regulations, compliance and weekly, monthly, quarterly, and annual audits Understand financial needs of customers while building and deepening relationships by cross-selling bank products and services Develop and expand new and existing consumer and commercial accounts. 10/1986 to 09/1998 Retail Banking Officer Company Name － City , State Oversee Branch operations and manage teller staff to ensure following bank's policies and procedures Open and service customer accounts in an efficient and professional manner Provide exceptional customer service to consumer and commercial customers Identify and refer prospects to business partners Loan Officer-Applications, Submissions, Customer documentation, Close, Book. Education and Training Diploma Hammonton High School － City , State Skills Book, coach, customer service, Detail oriented, documentation, financial, meetings, Excel, Microsoft Word, policies, retail, selling, sales ",BANKING " ASSISTANT MANAGER Summary 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. Implements trade promotions by publishing, tracking, and evaluating trade spending. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas by up to 30%, Weekly meetings and Conference calls, Responsible for , customer service assistance, extensive sales, service and repairs knowledge. Direct multiple business affairs and have advance understanding of customers and clients needs Highlights 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.  •Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.  Accomplishments Accomplishments  •Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.  •Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  •Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.  Experience Assistant Manager 10/2014 to 12/2014 Company Name City , State Target new customer to open new and upgrade account , maintain account , help customer with any issues,. . Personal Banking Representative 06/2013 to 09/2013 Company Name City , State Daily bank deposit , weekly inventory , monthly meeting. Accomplishes sales and organization mission by completing related results as needed. Responsibilities. Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters * Grew customer satisfaction by mastering program benefits, account history, interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly. Store Manager 09/2007 to 06/2013 Company Name City , State Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns, exchanges, etc. Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers' needs and delivers solutions to build loyalty, support team helps maintain customers' trust in Sprint and its products, business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. Education ASSOCIATE : LIBERAL ART 1994 KINGSBOROUGH COLLEGE City , State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City , State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade ",BANKING " MANAGER OF GOLF OPERATIONS Career Focus Innovative and creative business leader with a proven track record in managing business operations on a large scale from conception to launch, while driving brand growth and improving sales. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in the golf industry adept at identifying emerging trends and opportunities. Passionate business development specialist, skilled in impacting the visibility, profitability, and performance of the brand through orchestration of competitive market intelligence. Track record of developing highly successful campaigns within budget, on schedule and surpassing corporate goals. Excellence in creating and managing revenue streams. Adept at leading by example, marshaling resources and creating professional atmosphere to accomplish objectives. Effective communicator with strong motivational skills and the ability to support operational goals and meet business team objectives. Exceptionally skilled professional with demonstrated excellence in building and driving superior operation success, and strategic planning. Champion at program/project development operations. Analytical, intuitive expert with proven record of reaching target customers and identifying emerging trends. CORE COMPETENCIES   Business Operations * Customer Service * Marketing & Sales * Communication Negotiations * Administrative Management * Staff Supervision * Workflow Optimization * Productivity Improvement * Project Management * Technical Troubleshooting * Quality Control * Adaptive * Business Development * Operations Management * P&L * Brand Development * Vendor Relations Market Trends * Professionalism * Team Leadership * Strategic Analysis * Territory Development * Analysis & Planning * Resource Optimization * Cost Reductions * Strong work ethic * Continuous Improvement Summary of Skills Photoshop, ImageReady, MS Project, MS Office (Word, Access, Excel, PowerPoint) Web/Multimedia: ColdFusion, Flash, search optimization, Web server administration, content management systems Professional Experience Manager of Golf Operations Company Name City , State Spearheaded the management of daily operations necessary to maintain profitable, golf facility for a corporation. Strategically utilized strong understanding of Marketing, Event Management and Sales to drive revenue for golf operation Developed and launched integrated, multi-channel packet, catalog, web and direct marketing campaigns that propelled sales from $700K (2012) to a projected $1.2M by 2013 year-end. Led market launch of 21 new products. Identified opportunities, researched new product possibilities, collaborated with team and created campaigns generating $500K in sales. Created Web transformation from previously archaic intranet into a dynamic website improving communication. Wrote catalogs, course guides and training brochures that enhanced the sales reps' understanding of complex product features and services to help our membership. Showed enthusiasm while performing ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs to get and retain members. Leveraged strengths in cost-effective marketing management and account negotiations to end each year an average of 15% under budget (without compromising business growth goals). Banking Officer Company Name City , State Developed relationships with business-to-business clients. Used an integrated approach to create balanced programs for clients to build their respective brands and businesses using FirstBank financing. Selected Accomplishments: Managed FirstBank branch location's tellers, cashiering, front office, opening or closing procedures, knowledge sharing, sales goals and reviews Provided expedient service cited as key to consistently high client focus and a 10% increase in referrals in 2012. Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closings. Successfully processed some of the most challenging loan applications (e.g., first-time borrowers, self-employed applicants and borrowers with problematic credit histories). Knowledge including core banking, mortgage loan originations, fulfillment, servicing securitization, and the secondary mortgage markets; experience with other consumer finance products. Manager Company Name City , State Selected Accomplishments:. Served as primary assistant on events for multimillion-dollar accounts and successful tournaments. Assumed a lead role in pitch team meetings due to strengths in presentation and negotiation skills, and major accounts ($500K to $1M+ initial contracts). Generated Junior Golf revenue of between 6% and 8%. Education Bachelor of Science : Business Management Marketing 2010 University of Colorado City , State GPA: Graduated Cum Laude Business Management Marketing Graduated Cum Laude Skills Photoshop, approach, banking, brochures, budget, cashiering, catalogs, catalog, closing, ColdFusion, content management, contracts, credit, client, clients, direct marketing, Event Management, features, finance, financing, Flash, focus, front office, ImageReady, market research, market, Marketing, marketing management, meetings, Access, Excel, MS Office, PowerPoint, MS Project, Word, Multimedia, negotiation, negotiations, optimization, Sales, Web server, website, year-end ",BANKING " ASSOCIATE CONSULTANT Professional Summary 7+ years of experience in Analysis, Design, Coding, Testing, Database Administrator & Production Support of application software in Mainframe platform. Having working Domain experience in the areas of Banking, Financial, Warehouse, Legacy System. Extensive hands on experience on IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO for generation of Usage Reports. Extensively used debugging tools such as XPEDITOR, IBM DEBUGER. Hands on experience on DB2 tools such as QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise in using configuration management tools ENDEVOR, SCLM. Good exposure on Analysis and Designing of Documents like Software requirement Specifications (SRS) and specification design documents (HLD and LLD). Expertise in using scheduling tool OPC. Excellent in Problem Troubleshooting, Problem resolution and root cause analysis. Excellent knowledge of both Batch and Online Systems running on Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer and DB2 UDB V8 family Fundamentals Certifications.   Key Skills OS : MVS, OS/390, Z/OS, Windows, UNIX. Databases : DB2,VASM ORACLE, SQL. Tools/Utilities : TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages : COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX and Java PC Applications : MS-Word, Excel, MS-Office, MS Access. OLTP : CICS. Experience Associate Consultant October 2010 to July 2014 Company Name － City , State HSBC CORE BANKING October 2010 to July 2014 Company Name － City HSBC Database : DB2 9.0 Team Size : 10 Role : Developer -> Team Member -> Team Lead Env : Mainframe Z/OS Technology : IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles / Responsibilities: Managed Team of more than 7 members Proactively taking up the responsibilities as and when demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without any schedule slippage Mentored the new team members and solve their technical issues and prepared documentation for commonly occurring technical issues. Worked in different modules / streams as below during the project tenure: Product and parameters Account maintenance Cheque management Account value Taxation Advice, statements and reporting Exception handling Bulk inputs Fees & Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow on an account and application of fees and interest on an account. Providing design proposals and Development of new programs to handle various functions of banking activities both online and batch. Creating the CICS MAP from scratch and developing the Presentation layer and service programs As a coordinator for various releases, taken responsibility of daily status reporting and follow ups as and when required, resolved proactively functional/technical hurdles that can impact the deliverables, which resulted in timely and flawless delivery for all the releases Creating High level design document and providing best architectural solution possible Providing of Techinical Specifications based on business requirment. Proving the solutions for performance tunning and working on testing part, STUB creation and other activity for tunning Creating UTP for the service and online programs Tracking and reporting all the defects in SIT and sent out status reports as and when required Working in POC project for E2E process of reengineering activity Resolving production issues, Abends & tickets, working on code changes, scheduling change, bug fixing, completing adhoc & business requests were our priority work. Gain ability to work under high pressure and to complete deliverables on time with high quality Working in a team, which had team members of similiar experience as of me and proving myself among them would also be the one of the important achivement Active player in project / allocating tasks within team and timely delivered the tasks to clients Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Handle the responsibility of arranging the knowledge improving sessions for team which includes domain knowledge, technical sessions and walkthrough of projects so that all the team member have the knowledge of all the projects and all are in same platform Emphasis on preparing document in every phase of project like testing reports, learning's during project, technical issues faced in project and how it was solved as if someone else faces it they can directly refer to document and solve in less time. Creation of STUB program / Batch modules for manipulation of 20 million records Working on Performance Testing and Tuning for different Batch programs. Active participation in Impact Analysis, Coding and Unit Testing, AIT / SIT phases. Involved in various Reviews of project deliverables - Document Reviews, Code Reviews, peer reviews Involved in Retrofit activity and Reviews. Working in SIT defect resolution team. SYSTEM ENGINEER March 2007 to October 2010 Company Name － City , State Education MBA : Finance , 2011 Symbiosis University － City , State , INDIA BE Computer - Pune University 2005 Accomplishments OHCB project is development of a new platform for processing the banking business of HSBC in mainframes Currently this project is in its SIT phase for Term Deposit and initial design for Lending. As a part of one HSBC initiative HSBC is Developing new product named OHCB on Mainframes platform which will have all the existing functionality of it's existing core banking product HUB which is on AS400. In conjuction with the current functionality of HUB, HSBC has decided to include additional functionality in the OHCB to meet One HSBC solution. Currently 53 countries uses HUB as their primary banking system. OHCB architecture is totally service based so that it remains very loosely coupled and can interact with other OH (One HSBC) financial product like OH payment, OH forex, OH cards , OHCDM etc easily. This is the flagship project for HSBC and OHCB will be deployed in all the 85+ countries where HSBC is currently in business by year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 - Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer / DBA Apr 2009 - Oct 2010 Client : IBM, USA Tools : SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform : Z/OS. Languages : PL1, JCL, VSAM, DB2. Database : DB2 8.0 / 9.0 Team Size : 7 Roles / Responsibilities: DBA Activities (Solving user queries, Loading / Unloading data, Authorization, Execution of Utilities) Change request estimation / updating and scheduling, project metrics management using RPM tool Active participation in Application design. Responsible for Change Request Management, Code development / delivery Creation of BRIO Reports Unit testing and documenting unit test results. Review of program specifications, unit test specifications and unit test results Production Support (L3) / Resolution of abends Description: Marketplace Information Warehouse (MIW) is a part of IW suite of applications. MIW houses multiple sources of data and makes this data easy to use by cleaning, processing, linking, and further defining the data for faster delivery of information that is critical to the business needs of sales and marketing professionals. Data is both licensed from external sources and compiled by IBM internally. MIW receives External data from its Vendors. MIW refines and process raw information received from different vendors into useful information, which is loaded to DB2 tables. IBM sales and marketing team access this data using different online interfaces. The information that MIW receives and process differ for different vendors. PROJECT: LDW ESW Developer Apr 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one for each GEO (EMEA, NA and AP) running overnight. The batches feed daily IDOCs from CBS located on SAP environment to S&D IW located on MVS/DB2 environment through FODS (Fulfillment Operational Data Store). The LDW ESW is physically located on an MVS/DB2 environment in UK/Portsmouth - UK MVS TSOBA. There will be no direct access to the LDW ESW system on TSOBA for the common users (key users and LCM have direct access). Edge-On-Demand is used as a front-end tool with BRIO as the query tool behind. It's a WEB based solution, which supports different formats (BRIO, HTML, and L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 - Mar 2009 Client : IBM, Germany Platform : Z/OS. Tools : Spufi, QMF, Brio, DB2, TSO/ISPF Team Size : 2 Roles / Responsibilities: Responsible Application design. Production Support. Creating Report on BRIO depending on Requirements. Scheduling the jobs in OPC. DBA Activities. Participate in project meeting. Description: The Legacy Data Store (LDS) as a logical part of the EDW consists of 12 tables. It is a system which receives data from the Legacy Warehouse systems and stores it in the S&D Information Warehouse. The whole transmission system consists of two parts: 1) The sending part on Legacy Warehouse Country side 2) The receiving part on S&D IW side For each sending system exists in the S&D IW one dedicated receiving System. The sending and the receiving systems are developed as OPC job net running under MVS. Each job net consists of several jobs, which usually executes one program, but there are also jobs executing more than one. A program is a MVS/DB2 Utility or a PL/I Program. Because up to 12 tables are fed, there are also 12 interfaces, each responsible for one target table. Dependent from the target table, every interface has a specific layout and record format. The two subsystems communicate with the help of a trigger file. This file indicates that a sending action has successfully completed and the data can be accessed on the receiving side. If no trigger file is received on the target side, no processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS Date of Birth : 20-08-1983 Sex : Female Marital Status : Married Hobbies, Interest : Watching movies, Listening music Swapanali Dhend ",BANKING " FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 to Current Financial Analyst City , State Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG. Company Name June 2014 to August 2014 Investment Banking Summer Analyst City , State Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients. Company Name September 2013 to December 2014 Co-President City , State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews. Education Yale University May 2015 Diploma City , State Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written ",BANKING " LEAD TELLER Summary Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. My goal is to gain more hands on experience within the chosen work . I would like to expand my knowledge base, to advance in position and gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense of banking ethics Practiced knowledge of bank security systems Currency and coin counter Safe and vault operation Energetic Strong work ethic Experience Company Name July 2010 to June 2014 Lead Teller City , State Daily operation and balancing of a $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Completed Control Online tasks to keep in compliance Made quality referrals for Consumer and Business account opening Stepped in to assist the management team in the event the Service Manager was not in. Company Name August 2006 to July 2010 Lead Teller City , State Daily operation and balancing of a $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks and approved transactions for myself and other team members Routed Proof Deposit work to appropriate departments for nightly processing Completed Control Online Tasks to keep in compliance Made quality referrals for Consumer and Business account opening Daily vault and ATM balancing Processed Foreign Currency transactions, such as buying and selling of multiple International currencies Implemented and followed branch opening and closing procedures Accepted and processed credit card and consumer loan applications Assisted in the training of new team members Provided onsite training Assisted in weekly teller line scheduling Stepped in to assist the management team in the event the Service Manager was not in Company Name February 2003 to March 2006 Personal Banking Representative City , State Daily operation and balancing of a $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts at the customer's request Accepted credit card and loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City , State Personal Information I enjoy face to face interaction with customers, whether through teller line work or account opening. With 15 years of banking experience, I have become knowledgeable in the daily operation of a bank branch. Skills ATM, opening and closing, credit, quality, routing, selling ",BANKING " ASSISTANT MANAGER Career Overview Committed and motivated office professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights Professional and mature Strong interpersonal skills People-oriented Excellent work ethic Microsoft Office proficiency Meticulous attention to detail Problem resolution Excellent time management skills Schedule management Core Accomplishments Process Improvement   Oversaw implementation of instant issue datacard system which resulted in more cost-effective service. Data Organization   Improved office organization by compiling monthly sales and performance reports for employee evaluations using advanced Microsoft Excel functions. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Professional Experience Assistant Manager June 2014 to January 2015 Company Name － City , State Coach, motivate and develop staff; prepare disciplinary notes and performance evaluations Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Work at the greeter desk to greet members as they come in, direct them to the appropriate area of the branch, and schedule appointments Help to monitor and answer calls coming thru the call center Resolve customer issues in a timely manner. Serve as back up to the staff; running a teller drawer, opening account, processing loans Pull reports to track branch productivity and goals. Head Teller & Training Assistant March 2011 to May 2014 Company Name － City , State Ensure all policy and procedures are understood and followed by branch staff Responsible for branch, vault, and ATM settlement daily and reconciling differences as needed Ensure operational integrity of the branch by doing internal audits and following all branch security and compliance requirements Main manager in the branch to handle and resolve customer issues and escalate them if necessary to Assistant Manager and Branch Manager Contribute to the branch's sales goals by personally recognizing sales opportunities and referrals as well as coaching and motivating the tellers to achieve their goals. Coach, motivate and develop tellers; prepare disciplinary notes and performance evaluations Test new policies, procedures, and computer updates prior to rolling out company wide Train employees on new or revised policies, procedures, and computer updates Help to recognize and develop process improvements to make a more efficient environment State Farm Agent Staff September 2010 to March 2011 Company Name － City , State Process quotes and applications for auto, home, and life insurance. Assist policy holders with policy changes and maintenance. Recognize and discuss insurance needs with policy holders. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized files, developed spreadsheets, faxed reports and scanned documents. Retail Banking Branch Operations Manager April 2008 to September 2010 Company Name － City , State Manage the teller staff to ensure the teller line runs smoothly Ensure all transactions are processed accurately Ensure all policy / procedures are understood and followed Reconcile branch settlement differences Maintain branch cash control limits Balance the vault, ATM, and EDC machine on a daily basis Track and audit all negotiable items Ensure operational integrity of the bank by doing internal audits Resolve customer issues in a timely manner. Contribute to the branch's sales goals by personally recognizing sales opportunities and coaching / motivating the tellers. Counsel tellers, prepare disciplinary notes and performance evaluations Create / manage the schedule for the tellers. Senior Personal Banking Representative August 2003 to April 2008 Company Name － City , State Actively sell Sovereign Bank products and services Analyze and determine the financial needs of each customer Meet and exceed personal sales goals Open new accounts, process loan applications and close loans Demonstrate in depth knowledge of all consumer products and services Research and resolve customer issues in a timely manner. Education Bachelors of Science Degree : Criminal Justice , 2003 York College of Pennsylvania － City , State Minor in Criminalistics and Accounting Skills Proficient with most office equipment: fax machine, multi-functional device, multi-line phone, and Microsoft Office Possess exceptional organizational, analytical, and time management skills as well as the ability to multitask Self motivated Excellent work ethic ",BANKING " CUSTOMER SERVICE REPRESENTATIVE Professional Summary Office professional with an extensive background of more than twelve years of Customer Service, Account Manager and Office Administrative Support. Exude strong and excellent communications skills and creative support with team-building and the ability work independently. I adapt to change quickly and motivate staff to ensure a smooth workflow and increased productivity. Skills Typing 55 wpm/Ten-Key 10500 kspm Microsoft Office (Word, Excel, Outlook) Data Entry/Customer Liaison/Support Agency Management System (AMS, 360, Sagitata) The Agency Manager (TAM) Applied System CRM Software Systems Quick learner Work History Customer Service Representative 09/2017 to Current Company Name – City , State Provide customer support to accounts, track orders, provided price quotes, order changes and/or cancellations. Identify customers' needs, research issue and complaints with problem solving for resolution. Assist to ensure professional and exceptional customer service with products inquiry and online services. Document account and conversation during inbound and outbound calls in call center environment. Owner 01/2015 to 09/2017 Company Name – City , State Responsible for day-to-day operations of online retail store, including sales, stock and resource management. Develop social media strategy and set goals to increase brand awareness and  engagement. Maintained online storefront and social media platforms with new products and marketing sales promotions. Commercial/Personal Lines Account Manager 03/2014 to 01/2015 Company Name – City , State Temporary assignment ended March 214 - Jan.  Processed Certificates of Insurance for heavy contractor's, service and retail risk for commercial Line policies Verified and explained Commercial Insurnace policy coverages' and issued renewals  Processed endorsements, cancellations, and reinstatements of policies and file claims with carrier  Followed-Up on policy change request issued by carriers and/or sub agents. Insurance Customer Associate 02/2011 to 10/2013 Company Name – City , State Office location closed Feb.011- Oct. 2013 Provided customer service for retail brokerage firm as an inbound call center representative to new and existing policyholders and agents. File claims and submit loss reports to carrier's  Explain insurance coverage and eligibility requirements for non-standard auto policies  Processed policy changes (endorsements, cancellations, and reinstatements) and issued DMV vehicle registrations  Issued auto insurance ID cards, accept and applied monthly payments to policy premiums. Insurance Agent/Producer 02/2009 to 11/2009 Company Name – City , State Reviewed rates in a competitive markets for qualifying customers with various insurance carriers. Advertised business product brochures and distributed to potential customers. Updated client information for policy changes for clients including name, address and coverage. Market multiple lines of business such as Commercial and Personal Lines, Ocean Marine, and Workers' Compensation. Commercial Lines Underwriter 02/2008 to 06/2008 Company Name – City , State Processed and analyzed Commercial insurance applications, rated and provided quotes Followed underwriting guidelines to determine risk exposure and eligibility Requested loss run reports and issued certificates of insurance from carrier systems Conducted policy changes for clients and ensured all information was accurate Processed binders, endorsements, cancellations, reinstatements and policy renewals. Commercial Lines Underwriting Supervisor Company Name – City , State Company relocated out of state June 206 - Oct. 2007 Supervised 7-Employees, approved employees time sheets and requests for time off to ensure a smooth workflow Assisted account managers, sub-agents/and or brokers with customer complaints and resolutions Reviewed and analyzed risk for Commercial CGL and Workers' Comp new business applications and renewals with solid understanding of industry regulations and carrier guidelines Researched various markets for competitive pricing from multiple insurance carriers. Education Diploma : Data Entry Specialists 1995 Eldorado College - City , State S.E.L.F High School - City , State Skills Ten-Key, Administrative Skills, Agency, brochures, call center, competitive, CA, CRM, client, clients, Customer Liaison, customer service, customer support, Data Entry, Insurance, Market, marketing sales, Excel, Microsoft Office, Office, Outlook, Word, Oct, policies, pricing, problem solving, research, retail, sales, Securities, social media platforms, strategy, Typing 55 wpm, underwriting, workflow Accomplishments Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. ",BANKING " REGISTERED CLIENT SERVICE ASSOCIATE Summary To obtain a position where my years of experience in the client support environment and proven track record of maintaining and developing new businesses can be fully utilized. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in client support. Major strengths include strong leadership, excellent communication skills, strong team player, attention to detail, compliance in all regulated environment and supervisory skills. Skills Microsoft Word for Windows, Excel, Power Point, Access, Adobe PageMaker 6.5, Adobe Photoshop, Dreamweaver, Visio, Unix, Oracle 9i and Developer 2000. Experience Registered Client Service Associate 06/2012 to Current Company Name City , State Serve as primary contact to investment clients and prospects. Provide all operational services and support for client accounts. Provide Financial Advisors with presentations and seminars, aide in the implementation of marketing materials for prospects. Referring clients to other lines of banking division to enhance the relationship. Work with Financial Advisors to efficiently manage their book of business to increase their revenue for the bank. Conduct monthly audits to make sure that client objectives are in consideration with the investments being offered by the brokers. Work directly with the Financial Advisors to manage their book of business worth 40 million. Relationship Banker II 06/2004 to 06/2012 Company Name City , State Serve as primary contact to retail, commercial, and prospect clients. New account opening and cross sale of other banking products and services. Referring identified client needs to other lines of banking divisions. Proactively cold calling the clients to introduce the new products and services to increase branch revenue. Conduct meetings with commercial bankers and introduce the banking products to the commercial clients to enhance the banking relationship. Accomplishments. Ranked in top 10 among 82 reps for 7 straight years, exceeding sales quotas a month. Winner of best sales representative of the year reward 3 straight years and first quarter in 2011. Increased branch non-interest income by 10% with the sale of banking products and excellent client service skills. Increased the loan portfolio for the branch by $800,000 within 7 months. Increased net deposit portfolio for the branch by $1.7 million for the quarter by proven sales skills. Training new hires and branch personals to be experts in their job performance to be successful in the company. Private Banker 01/2003 to 01/2004 Company Name City , State Conduct outside sales calls to bring in new business. Performing operational tasks of the branch that includes reconciliation and monitoring of Federal Reserve account. Opening new consumer, business accounts and creating CIF's, entering new accounts in the system using Impact. Performing many tasks using Impact such as change of address, customer account information, posting stop payments, and loan information. Assisted in reception handling high volume customer calls. Technical Writer/ Web Developer 01/2000 to 01/2002 Company Name City , State Responsibilities include creating, editing and verifying product and service documentation. Documentation types include: hardware and software user and service manuals, online help and tutorials, programming/configuration/installation documents, requirement documents and reference documents. Work out various researches for giving the accurate description of the erection, installation, removal as well as maintenance of different genres of hardware. Supply wiring figures outlines along with part breakdown sketches for illustrations. Scripting interactive on-line help and tutorial packages. Installation and maintenance of computer, security, and telecommunications systems. Education and Training B.S : Computer Information Systems 2001 Strayer University Computer Information Systems 1997 Northern Virginia Community College DBA Training, Completed First DBA exam in India Series 7-General Securities Registered Representative 2016 Skills Dreamweaver, Adobe PageMaker 6.5, Adobe Photoshop, banking, book, cold calling, hardware, client, clients, DBA, Documentation, editing, Financial, investments, marketing materials, meetings, Access, Excel, Power Point, Windows, Microsoft Word, online help, Oracle 9, Developer 2000, outside sales, presentations, programming, reception, requirement, retail, sales skills, sales, Securities, seminars, Scripting, telecommunications, Unix, Visio, wiring ",BANKING " TRAINING ASSISTANT Summary Project Management and special events Training, curriculum development, needs assessments Outside sales, recruitment and marketing Non-profit management and office administration Experience Training Assistant Jan 2008 to Current Company Name － City , State Develop and implement projects which create a positive presentation of ProEquities. Analyze and develop solutions for internal processes Coordinate and implement logistics for training events Coordinate the BDU Scholarship program Provide duties such as the maintenance of databases, preparation of PowerPoint presentations, spreadsheets, editing, mail merge and special project reports Field all incoming phone calls for ProEquities; greet guests. Market Game Coordinator/Office Manager Jan 2005 to Jan 2007 Company Name － City , State Organized and maintained Alabama Stock Market Game activities Coordinated teacher recruitment and workshops - Provide technical support and communication to teachers Coordinated stockbroker mentor program Promoted programs through correspondence, workshops and public speaking Coordinated day-to day office activity Provide support to fund development, client service, marketing, financial reporting and special projects Assist in bookkeeping activities. Advertising Administrator Jan 2003 to Jan 2004 Company Name － City , State Ensured compliance of company policy for Yellow Page and White Page directory advertising Addressed and resolved company wide directory listing issues Coordinated acquisition, distribution and billing of inventory of financial center merchandising hardware and graphics for over 700 financial centers throughout eight-state area Provided accounts receivable and payable tasks and general ledger account reconcilement for directory advertising, merchandising hardware, graphics and holiday signs Coordinated design, job biding and distribution of financial center signage. Director Jan 2001 to Jan 2003 Company Name － City , State Provided oversight for non-credit training programs.- Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Developed of instructional strategy and design for new programs and evaluation of existing programs/courses Developed customized, industry-specific curriculum based on needs of client/community Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Provided oversight for management of registration, revenues, program implementation, record retention, and student recruitment and maintenance of quality educational standards. Workforce Development Specialist / Continuing Education Coordinator Jan 1998 to Jan 2001 Company Name － City , State Served as project manager of Workforce Development Center activities Developed customized, industry-specific curriculum based on needs of the client/community Developed and delivered training to corporate clients and community Developed and maintained relationships with various constituents - Conducted needs assessments Formulated and implemented marketing strategies and materials for non-credit continuing education courses Managed development of instructional strategy and design for conferences, certificate programs and courses Recruited, developed and supervised instructors Managed, created and maintained databases for targeted mailing Managed registration, program offerings, student recruitment and quality educational standards. Executive Director Jan 1996 to Jan 1998 Company Name － City , State Developed and maintained relationships in banking community Served as spokesperson and liaison to affiliate colleges and the public Recruited and supervised office staff, and instructors Developed and implemented instructor and volunteer training Implemented delivery of educational curriculum and served as student advisor Administered annual budget and maintained financial records Developed and managed marketing plans and quarterly statewide promotional publications Directed Birmingham Chapter into statewide consolidation process. Territory Manager Jan 1994 to Jan 1996 Company Name － City , State Developed and maintained relationships with new and existing accounts Developed and maintained community contacts through job fairs, presentations and civic involvement Assisted in employee recruitment, placement and orientation ERC (Employee Recognition Committee), PROEQUITIES-Chairman BOY SCOUTS OF AMERICA - VULCAN DISTRICT COMMITTEE - Marketing Director BOY SCOUTS OF AMERICA - VULCAN DISTRICT - Certified Trainer of Adult Leadership CAHABA GIRL SCOUT COUNCIL - Field Executive, Certified Trainer of Adult Leadership BIRMINGHAM AREA COUNCIL OF CAMPFIRE - Recruitment Coordinator BIG BROTHERS/BIG SISTERS OF Tift Area - Caseworker/PR Assistant. Education Bachelor of Arts Degree , Public Relations/Speech Communication Journalism AUBURN UNIVERSITY － City , State Public Relations/Speech Communication Journalism Completed Certificate Program in Project Management UNIVERSITY OF ALABAMA AT BIRMINGHAM － City , State Interests ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event Skills accounts receivable, advertising, banking, billing, bookkeeping, budget, hardware, conferences, COUNCIL, credit, client, clients, databases, delivery, editing, financial, financial reporting, general ledger, graphics, instructor, inventory, Leadership, logistics, Director, marketing strategies, marketing plans, marketing, Market, materials, mentor, merchandising, mail, office, PowerPoint presentations, Page, presentations, PR, processes, Project Management, public speaking, publications, quality, Recruitment, spreadsheets, strategy, teacher, technical support, phone, Trainer, training programs, workshops Additional Information ZENGER MILLER TRAINING - Certified Facilitator BIRMINGHAM FESTIVAL OF ARTS - Chair of Volunteer Coordination, Co-Chair of Educational Event ",BANKING " V/P COMMERCIAL RELATIONSHIP MANAGER Summary Accomplished Loan Officer who consistently exceeds sales goals while offering the utmost care in client relations. Excited and motivated to help customers build successful financial futures. Highlights Sales expertise Bottom Line LoanMaster Loan Servicing Excellent communicator Analytical Excellent time management Detail-oriented Accomplishments Received Annual Pinnacle Award for 120% closed loan rate. 20013, 20012. Implemented several strategies that successfully increased sales and improved client retention rates. Continue to improve and develop a strong middle market customer base. Experience V/P Commercial Relationship Manager March 2014 to Current Company Name － City , State I am responsible for acquiring and retaining a portfolio of commercial banking clients with annual revenue of 2 million to 20 million. I conduct relationship review meetings where opportunities are identified for commercial loan and deposit products, traditional banking, capital management and brokerage services. As a Commercial Relationship Manager I am responsible for developing customized client strategies that effectively develop relationships and ensure attainment of loan, deposit, revenue and new households. This role has day-to-day responsibility for the delivery of superior client service, operational integrity, and adherence to bank policy as well as all Federal and State regulations. I manage an assigned loan portfolio ensuring all documentation is in place and applicable terms and conditions are adhered to. I routinely review the asset quality of all loans assigned; ensuring referrals of problem situations are made to the appropriate associate. I approves credit applications within assigned lending authority, refers approvals outside of authority to an appropriate associate. I Negotiate profitable spreads, and maintains timely information flow to insure quality of the portfolio, as well as maintains an in depth knowledge of small business and commercial credit policies and procedures. Lending and loan servicing wheel house for my position has been between 1 million to 20 million dollars in individual loan growth per loan opportunity. I have closed multiple loans over 5 million to a number of companies to include, a national lumber company- $13 Million+ ( big in Illinois, Missouri, And Indiana), Grocery store chain $6 Million, Large Automotive company $5 Million, Multiple property management companies each over $6 Million. I have been successful in growing and building a client base from a small dollar portfolio to more of a middle market plan. Supervisor January 2010 to Current Company Name － City , State Transportation NCO: E-6, Staff Sergeant, Illinois Army National Guard. Advises military and Department of Defense civilians of their entitlement for shipment of personal property and passenger travel and prepares the necessary documentation. Requests and coordinates transport capability to meet a movement mission. Marks and labels cargo and freight shipments in accordance with regulatory requirements. Documents and inventories freight, cargo, and materiel shipments of all types; operates automated data terminal equipment to prepare movement documentation or related correspondence. Arranges documentation and reports for follow-up or response to tracer actions. Prepares transportation movements documents and related forms for the type of shipment and mode of travel. Performs office duties such as posting regulations, files maintenance, and routine office correspondence. Responsible for planning, managing and coordinating the total cradle-to-grave life cycle logistics support for assigned systems or subsystems, integrating separate functions of supply, maintenance, procurement and quality assurance into logistics activities required to sustain system fielding. Proficiencies: TC-AIMS, Blue Force Tracker, MTS, Multiple Logistic and UMO courses, and all training of an 88N position. Microsoft Office, training and equipment tracking/repair operations. Military- security clearance. Business Banking Officer/ 2 yrs. Branch Manager Business Banking Officer March 2008 to March 2014 Company Name － City , State Supervisor: US BANK HR (800-367-2884 I covered a district size area over all small business commercial lending and relationship needs. Met and exceeded all assigned sales goals through outside sales, incidental activity to outside sales and other activities. I contributed to the profitability and growth or business banking by building, developing, and managing new and expanded client relationships with small business customers. Consulted with business customers and prospects about their financial needs and goals, identifies and promotes bank products and services that best meet the customers' needs. I performed formulation and business development through financial reviews and conducts budget planning for business plan strategies. I helped maintain budget analysis goals for corporations through review of financials and project management evaluations. I provided financial advice on budget related issues for business goals and strategies to meet those goals. As Branch Manager I managed a traditional branch with up to thirteen employees as well as 10 business partners, as an on-site leader for sales, customer service, regulatory, policy and compliance, and facility management as well as all things HR including labor and/or employment related laws, policies, processes, and procedures. I have experience analyzing data and metrics to identify patterns and/or trends in the workplace along with experience deploying services and/or processes to employees. I directed the work of staff in the branch and exercised discretion and independent judgment in performing duties. My duties included people management, developing a customer centered branch environment, expert product/service knowledge, partnership with other areas of the company, retail store management, and community involvement. I was accountable for branch balance sheet and financial statements, and branch profit and loss. I also approved all branch specific documents from financial statements to shipping and receiving of supplies and ordering items for branch operations and overall success of facility through budget planning and business development. Target area was companies of 2 million in revenue to 10 million in revenue. 75% of loan growth was above 1 million dollars per loan. Businesses were primarily doctors, property management, manufacturers and franchise opportunities. Consultant/General Manager November 2007 to March 2008 Company Name － City , State I was hired as a consultant to open a state of the art Wellness and Fitness Center for the Chase Park Plaza and develop management strategies to coincide with the consultant group and current hotel staff. I created the processes for a new fitness center and training and hiring of employees. I was the temporary general manager of the facility until I hired and trained my replacement. Also set up logistics for ordering and shipping supplies for the fitness center and hotel. General Manager December 2004 to November 2007 Company Name － City , State I managed multiple 35000 square foot fitness centers with over 35 employees (managed up to three branches at one time). I managed payroll, scheduling, training for each department (customer service, sales, personal training and group exercise). I also set budgets for the sales team and monitored their development. I maintained reports and profit and loss for the fitness center. I also developed and trained others to become managers and advance in the company. Education Bachelor's Degree : University Studies , 5 2005 Southern Illinois University － City , State Master's : Business/ Management and Leadership Liberty University Business/ Management and Leadership Skills Credit Analysis Microsoft office Relationship Building Sales ",BANKING " TAX ACCOUNTANT Professional Summary Skills QuickBooks, CCH ATX, Microsoft Office Suite account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Education Master of Professional Accountancy : 06/2016 University of California Bachelor of Science : Accounting, Economics , 05/2015 The Pennsylvania State University, University Park Work History Tax Accountant , 01/2016 to Current Company Name – City , State Prepared and reviewed hundreds of federal and multi-state tax returns for Individuals, Partnerships, LLCs, S Corporations, and C Corporations (1040/1040NR/1120/1120S/1065, AZ/ CA/ DE/ FL/ IL/ MA/ MN / NY/ WI state filing) Conducted consulting services for clients regarding their filing status and related tax issues Conducted foreign tax compliance, including foreign withholding taxes and foreign tax credit (Form 1042S /Form 5471 /Form 5472) Provided comprehensive bookkeeping and accounting services for multiple clients in various industries (manufacture, real estate, venture capital, hospitality industry, etc.) Managed general ledger transaction and reporting and performed account reconciliation Provided financial analysis for clients and assisted with documentation for annual audit Completed payroll, payroll tax deposits, payroll tax returns and 1099/W2 forms Prepared and filed monthly and quarterly sales and use tax deposit and tax returns Assisted clients to setup business, register federal and state tax information and dissolve business. Intern , 07/2015 to 08/2015 Company Name – City Prepared applications for fund transfers and submitted to headquarter to ensure the circulation of funds Collected and sent contracts and invoices to banks Created Excel reports and updated the data for reconciliation. Wholesale Banking Intern , 05/2014 to 08/2014 Company Name – City Organized marketing campaign to develop client relationship and complete business transactions Assisted client relationship manager with daily administrative work Conducted telemarketing and social media marketing to attract potential clients. Affiliations Self-motivated tax accountant with more than 3 years of experiences in tax filing for individuals, pass-through entities and corporations. Prepared and reviewed hundreds of tax returns. Provided comprehensive accounting service for 20 ongoing clients. Receive all 5-star reviews from clients. Interests LEADERSHIP & VOLUNTEER , Pennsylvania State University Chinese Students and Scholars Association April 2013 - April 2014 Recreation and Sports Department Coordinator Planned and organized basketball matches and recreation events every semester Composed proposals for activities, coordinated and communicated with other departments Organized and supported 16 university team leagues, comprised of three hundred people Languages Fluent in Mandarin Skills QuickBooks, CCH ATX, Microsoft Office Suite, account reconciliation, accounting, administrative, bookkeeping, C, CA, consulting, contracts, credit, client, clients, documentation, filing, financial analysis, forms, funds, general ledger, MA, Mandarin, marketing, Excel, Microsoft Office Suite, payroll, QuickBooks, real estate, reporting, sales, tax compliance, tax, taxes, tax returns, telemarketing, venture capital ",BANKING " BANK OPERATIONS ANALYST Summary To utilize the skills that I possess in a challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 to Current Company Name City , State Responsible for reviewing and processing Returned Deposited Items (RDI), Returned Cash Items and Non Post Items Complete operational functions including approving G/L tickets and Key Master reports prior to forwarding to Data Entry for processing Assist teammates in monitoring department mailbox, researching items and phone support. Worked with Special Services in Atlanta during the transition of the functions our department inherited. Assist in developing and updating department procedures Work closely with Management and SunTrust Liaison to stream line the North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 to 01/2010 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager with staff reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Monitor department mail box answering questions and completing research on outstanding items. Attend weekly and bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 to 01/2009 Company Name City , State Responsible for staff daily operations of processing the W8/W9 forms and the processing of 1099 correction requests for year end tax statements. Provide coaching and training to new and existing employees on daily and new processes. Complete operational functions including approving G/L tickets, maintenance reports for account updates and refunds. Assist Operational Manager in hiring, disciplinary actions as well staff annual reviews. Analyze compliant and non compliant trends and provide recommendations for improving monitoring of programs, system enhancements, and user education. Provide escalated support to internal and external customers on IRS related issues. Assist in the development and design of the SQL database for department. Verify and calling in the 945 and 941 Wire Remittance. Provide phone support to the Help Line and branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 to 01/2008 Company Name City , State 4 Responsible for ensuring the staff completed all daily processes including, but not limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching and training to new and existing employees. Conducted departmental training on new and upcoming projects. Assist with the development, design and implementation of Sales Force (system used via internet to receive year correction request). Assist with the VCP/Remediation project to mitigate 1.7M in potential liabilities. Verify and calling in the 945/941 daily Wire Remittance. Teller Coordinator 01/2005 to 01/2007 Company Name City , State Responsible for performing lead teller functions such as balancing and ordering cash replenishment for branch, scheduling employees for work shifts, conducting performance review with branch manager and participating in selections of tellers. Also, completing advanced or complex teller transactions. Complete operational functions which included approving transactions, cash control, branch security and internal control. Participates in sale campaigns and made sure all tellers are aware of, and participating in, achievement of sales and service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 to 01/2005 Company Name City , State Responsible for the processing of corrections request for 1099/1098 and all other responsible reportable applications for all banks, including NCF. Assist the Help Desk by answering questions and returning phones to the branches. Responsible for the Huntington Bank Merger mailing of 140,000 W9 forms in Feb 2002, supervising 7 temp employees, reviewing, processing the incoming work. Created letters to be used in returning documentation to customers. Work with all levels of management. Responsible for verification/balancing over 300 banks of Tax Reporting system entries. Upload files to the IRS Project support during year-end testing. IRS Compliance Specialist 01/1998 to 01/2001 Company Name City , State Responsible for clerical support to the compliance analysts. Responsible for verification/balancing of Tax Reporting system entries. Researching/monitoring new account reports. Process and review Forms W8/W9 Editing and filing savings bond receipts Process and balance daily backup withholding deposits for thirteen banks and monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 to 01/1998 Company Name City , State Monitoring reports for 5 banks on a daily basis. Determining what items need to be reported to the IRS. Making sure all items are reported within the allotted time. Off Clerk 01/1995 to 01/1996 Company Name City , State To verify pay-off on automobile loans. Determine if the pay-off would satisfy the loan to begin process of the titles. Money Center Processing Teller 01/1990 to 01/1995 Company Name City , State To verify and process merchant deposits. Delegate and distribute work to fellow co workers. Assist in balancing the cash vault. Money Center ATM Teller 01/1990 to 01/1995 Company Name City , State Process overnight customer deposits. Monitor ATM's to determine cash replenishment. Travel to conduct monthly audits to balance off site ATM's. Bank Teller 01/1989 to 01/1990 Company Name City , State Handled customer transactions on a daily basis. Balanced teller drawer at the end of each day. Assist with balancing ATM and cash vault. Education Business 2013 Bellevue University City , State Certification Business Management 1997 Valencia Community College City , State Business Management Business Management 1990 Seminole Community College City , State Business Management Medicine/Nursing 1989 Bethune Cookman College City , State Medicine/Nursing Diploma 1988 Lake Brantley High School City , State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end ",BANKING " MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional who cultivates strong and effective working relationships with internal and external partners to establish and achieve mutual communications objectives for advancement of company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint and Adobe Creative Suite SharePoint, Citrix, Live Meeting and WebEx Expertise Advanced Project Management and Implementation Written, Verbal and Interpersonal Skills Vendor and Relationship Management Expertise Communications and Negotiation Experience On-Time Goal Achievements of 95% Proficiency Rate Experience Marketing and Corporate Communications/Merchant Services Transition - Communications Project Manager - Contractor 05/2012 to Current Company Name City , State Manage, write, and edit external client communications and content to meet transactional needs of multiple business merchants. Also manage project risk through comprehensive mitigation assessment and planning techniques. Initiate, define and manage marketing campaigns across business channels for direct mail programs within a matrixed environment. Actively manage the work efforts of multiple functional resources through the project plan. Strong partner relationship management, influencing, collaboration, and negotiating with senior business managers to gain commitment and accomplish shared goals. Lead matrix process for cross-functional teams to develop and execute client communications for various groups of merchants as part of Bank of America Merchant Services joint venture with First Data for merchants transitioning to preferred processing platforms. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Develop documentation; monitor and report project status; assesses the effectiveness and accuracy of documentation. Initiate and maintain reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback. Effectively assists in directing both internal and external resources to achieve business solutions within project guidelines. Collaborate and communicate with other project managers and leaders to coordinate cross-project initiatives and activities. Ability to handle multiple priorities and work well under pressure with multiple deadlines. Engage and collaborate with key stakeholders on high-profile projects for distribution of printed and digital marketing collateral requests. Prioritize and perform a variety of concurrent tasks with minimal direction. Review and edit mail data files for creative production Manage vendor relationships simultaneously meeting campaign execution deadlines with ability to adapt to unexpected requests. Strong time management skills and sense of timeliness in meeting commitments. Maintain accurate status reports/summaries and regularly communicate status to leadership, business partners, and other key stakeholders on a weekly basis. Met overall goals with 95% proficiency rate. Understand proficiency of customer's tactical goals to effectively participate in the development and implementation of business solutions to manage project risk through comprehensive assessment and planning techniques. Manage work efforts through the project plan for basic scope control procedures utilizing multiple functional resources documenting and monitoring project status to assess effectiveness and accuracy of campaign. Analyze and report project status and research information; monitor project performance to maintain the quality of services, deliverables, and content. Timely response to operational issues and RFI's within defined area to identify and eliminate obstacles to solution plans, business goals or implementation. Develop contingency plans to meet compliance requirements with company practices. Engage all internal stakeholders to ensure communications are relevant, timely and delivered at desired intervals. Responsible for campaign design and production and distribution. Project planning, scheduling, tracking and reporting. Proven project management skills with ability to execute and drive stakeholder agreement. Spreadsheet, database and relevant project management experience. Proficient multi-tasker, with the the ability to manage multiple initiatives concurrently. Write and manage ""standard content"" used for client communications. Strong detail-orientation and problem solving skills with effective planning, time management and organization skills. Ad-hoc project and reporting on an on going basis. Project Manager 01/2007 to 01/2011 Company Name City , State Institutional Client Services, Marketing Project management for product implementations, asset consolidations and email campaign project requests. Engage outside vendors as well as other key marketing areas including Fulfillment, Information Technology, Creative Services, and Print Production. Status reporting of project work related to implementation of tactical product, segment and institution-specific marketing programs. Identify and log marketing plan-related issues or risks, and escalate as appropriate following project management best practices. Communicate across marketing channels with partners to execute measurable, scalable and replicable programs aimed at solving a key business need or taking advantage of critical business opportunities. Establish and implement rigorous to moderate complexity or single work stream project management processes and methodologies to help ensure that projects are delivered on time, within budget, and adhere to high quality standards to meet client expectations. Track key project milestones and adjust project plans and/or resources to coordinate communications with all areas affected by the scope, budget and resource work being managed. Include data gathering, preparation of presentation materials, proofing, setting project timelines and change management. Perform quality review and escalate timeline issues and risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 to 01/2007 Company Name City , State Officer, Marketing Specialist 01/2000 to 01/2004 Company Name City , State Executive Assistant/Office Manager 01/1997 to 01/2000 Company Name City , State Education Villanova University - Six Sigma Green Belt Certification 2010 Advanced Project Management Certification and Project Management Essentials 2007 WBT Education Credits - Compliance and Project Management Courses - 7.25 CH 2012-2013 Continuing Ed Credits - Various business and financial service-related courses - 35+ PDUs 2013 King's College City , State Diploma : Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written ",BANKING " PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Professional Experience Program Administrator January 2013 to January 2015 Company Name － City , State Impart support to Program Management team and Coordinated with Program Managers. Corresponds with customers, Managed difficult and sensitive issues. Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input; Aid Program Managers develop cost baselines and outlined Memorandum of Agreement. Administer program personnel and implemented disciplinary measures; Outline program information and opportunities and computed grant budget and cuff accounts; Plan, organize, assign, direct, review and evaluate the work of assigned staff; Motivate and evaluate staff and provide for their training and professional development; Implement goals, objectives, policies, procedures, work standards and internal controls; Plan, organize and implement multi-faceted senior programs and activities; Identifying community senior citizen needs and recommending alternative or enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise and complete reports and other written correspondence; Establish and maintain effective working relationships with those contacted in the course of the work. CBS Banking Representative January 2012 to January 2014 Company Name － City , State Provided excellent communication skills both verbal and written, including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines to both clients and internal representatives Provided a positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time, including Windows, internet researching, database systems, and email Used basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills daily; Provided multi-tasking skills, including but not limited to, speaking with customers over the phone, assessing their needs, researching information on the computer, and documenting information, all at one time. Assistant Social Services Coordinator January 2009 to January 2012 Company Name － City , State Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards, federal and state regulations and agency outcomes; Supervised Early Head Start Family Support Specialists; oversee and monitor the day to day services being provided to infants, toddlers, pregnant women and their families; Coordinated with Medical Wellness Coordinator to assure all screenings, assessments and home visits are completed; Worked closely with the Home base/Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based/combination program option; Participate/facilitate/coordinate the pregnant women educational meetings in conjunction with Home base/Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families; Submitted weekly/monthly reports to Coordinator regarding findings at center level: quality of service delivery, compliance or non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in-kind goal and participated in all of EHS transition processes; Assist in preparation of the PIR (program information report) yearly and as needed. Director January 2006 to January 2009 Company Name － City , State Served as the Director of program and implemented all new programs and services involving children. Supervised a total of 38 staff members; 16 certified and licensed therapists that performed ongoing services to families/children with developmental disabilities through Indiana First Steps, and 22 staff members that operated and performed other programs and services to families and children;. Wrote the proposal and organized the first before/after school program for Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll and all other fiscal concerns. Education Masters Degree : Public Administration High Point University － City , State Public Administration Bachelor of Science : Human Development and Family Studies Indiana University － City , State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate a 55+ Growth Group monthly at New Direction Christian Church, 2013-2015 Serve as a board member for Not to Believers Like Us a Faith-Based Organization against Domestic Violence Among Christians, 2010-2013 Organized and provided event logistics for the Annual Kids Fair in Danville, IN 2007-2009 Assisted in coordinating the summer event & banquet facilities for Charles T. Myers Golf Outing for At-Risk-Youth at the Charlotte, NC Convention & Visitors Bureau, 2004 & 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer at YWCA Annual Girls Sports Camp, 2001-2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention to detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills ",BANKING " GRANTS MANAGER Summary Finance professional successful in not-for-profit and for-profit organizations wanting to resume career after meeting personal goals and obtaining unrestricted work authorization. Skills Accounting, administration, preparing trial balance, balance sheet analysis, bank reconciliation, billing, budgeting, forecasting cash flows, cash management services, contracts, credit risk, due diligence, financial analysis and modeling, financial reporting, financial statement analysis, general ledger, government grant proposals, inventory management, investment Banking, invoicing, accounts payables, accounts receivables, legal issues, risk analysis, investment valuation. Experience Grants Manager December 2009 to July 2014 Company Name － City , State Perform due diligence on potential grant opportunities and monitor current funds portfolio. This included reading all government updates on healthcare research funding, related financial matters and audits. Worked as an integral person in all facets of financial administration in a small team with a culture of inclusion. Have been appreciated and respected for my hard working skills and eagerness to learn. Having worked with some of the best researchers in the healthcare field, I have had to wear multiple hats and work with tight deadlines. Specialized in preparing grant proposals for both federal and non-federal sponsors that included various grants mechanisms, Clinical Trails, Research Contracts and IPAs. Held a key role in pulling together and maintaining a large and complex international grant that involved 21 sites (domestic and international). This role enabled me to become an excellent team player. Managed all post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB, OMB circular and University policy compliance and close-outs. Held administrative responsibilities like petty cash custodianship, space and infrastructure planner for the entire Program. Also assisted the Program's clinical finance and administrative activities. Grants Manager January 2008 to June 2009 Company Name － City , State Spearheaded research administration of a global health initiative between the University of Pennsylvania and the Government of Botswana, Africa, called the Botswana Program, in the Division of Infectious Diseases. Designed a patient billing database for a specialty lab service in the Division of Pulmonary Medicine that improved invoicing and collections. Specialized in post-award administration for all types of sponsored research projects including, subaccounts, budgeting, creating purchase orders, invoicing, monitoring, expense processing and reconciliation, financial reporting, IRB OMB circular and University policy compliance and close-outs. Manager - Corporate Banking May 2004 to August 2006 Company Name Emerging Corporate and Small Business Enterprises - Financial and Credit Risk Analysis Responsible for preparing credit appraisals from multiple risk perspectives, asset valuation, collateral security evaluation, loan sanctions and post sanction monitoring. Thorough knowledge of credit policies & financial statement analysis of clients. Prepared detailed appraisal reports for different types of credit facilities including term loans, working capital financing, bills discounting, bank guarantees, project financing and micro financing. Meeting new clients for sourcing potential customers, analyzing their income statements and balance sheets and writing detailed recommendation reports for the top management. Investment Banking Division Managed pre and post issue management functions related to IPOs, follow-on offerings, rights issue and bonds issue. Handled legal cases pertaining to public/right issues managed by the bank. Appointed as the bank's Compliance Officer for an IPO from the infrastructure industry which had an issue size of 39 million shares approx. Audit/ Compliance Ensure compliance with Securities Exchange Board of India (SEBI), Reserve Bank of India (RBI), and ING Vysya Bank Ltd guidelines regarding payment of dividends and collection of IPO monies. Independently performed SOX audits and tests for the bank's RTGS (Real Time Gross Settlement) payment settlement system that included study of prevailing processes, matching existing process with standards already set in PCDM (Process control Document Matrix), finding out deviations and taking corrective measures. Education Master of Philosophy : Organizational Dynamics Leadership Management , 2013 University of Pennsylvania － City , USA Organizational Dynamics Leadership Management Certified Research Administrator, CRA 2011 Research Administrators Certification Council New York, USA Certification - Investment Banking : 2007 MBA : Finance , 2004 Finance Bachelor of Commerce : Finance , 2002 Xavier Institute of Management and Entrepreneurship － City , India Finance Diploma : Computer Applications , 2000 Mount Carmel College － City , India Computer Applications Masters : Business Administration Investment Banking Training Institute － City , USA Intensive financial analysis and modeling boot camp Rigorous training in core aspects of investment management including financial statement analysis, valuation techniques, cash flow modeling, LBO modeling, mergers and acquisitions and distressed security analysis. Business Administration Bureau of Data Processing Systems － City , India ",BANKING " SENIOR COMPLIANCE OFFICER Summary Banking professional with more than 8.5 years experience in banking with the strong knowledge of banking products, services and procedures, especially in KYC/AML/CFT/OFAC/Global sanctions/FATCA compliance sphere, who can help your company to achieve any goals while mitigating the risks. Skill Highlights Excellent verbal and written communication skills with strong interpersonal skills; Strong analytical and research skills; Excellent team player, strong leadership abilities and team building skills; Dynamic and self-motivated; Creative and result-oriented; Excellent organizational, project management and planning skills; Ability to work well under pressure; Adherence to deadlines; Detail-oriented, multitask; Reliable, responsible, conscientious, easy-going; Demonstrated initiative and creativity in problem solving; Fast learner, eager for self-improvement. Computer Skills Proficiency with personal computers and pertinent mainframe systems and software packages, including MS Office Suite, AML/OFAC monitoring software. Languages English (fluent), Russian (native), Belarusian (native), French (intermediate level (DELF B1), German (basic knowledge). Professional Experience Company Name March 2013 to September 2015 Senior compliance officer AML/CFT; International Sanctions Compliance (mainly OFAC, FinCEN, European Union, Her Majesty's Treasury (HM Treasury), United Nations, others); Sanctions lists management, downloading and installing; The Bank Secrecy Act, The USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements knowledge; KYC/EDD/PEPs procedures; Using in work Accuity, LexisNexis, WorldCompliance, WorldCheck, DowJones AML/CFT/KYC/Sanctions compliance solutions; AML Risk Assessment, revising of work-with-clients' risk; Processing/Analytics/Investigations of AML/CFT/KYC/Sanctions screening alerts on both the customer and transaction level; Suspicious money laundering operations detection, monitoring and analysis by reviewing alerts generated by the automated monitoring system, other sources; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Effectively communicating with and obtaining information from account officers in order to support conclusions of customer activity reviews; Preparing narrative comments that summarize results of reviews and that support decisions regarding activity analyzed; Where appropriate, referring unusual or suspicious activity requiring further action to a supervisor; Suspicious Activity Reports (SARs) writing, OFAC reporting; Analysis and development of automation of AML/CFT/KYC/Sanctions compliance screening processes/business processes; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); AML/CFT/KYC/Sanctions training courses/presentations/consultings to the bank staff; Other duties and special projects as assigned. Company Name July 2008 to November 2012 Senior specialist at International payments department Working in SWIFT system; Processing and authorizing the customers' payment orders through SWIFT system; Payment investigations; Surveillance, account monitoring and investigating High-risk accounts and their transactions; Relationship management authorization (RMA) processing with foreign financial institutions; Processing and authorizing the customers' payment orders through BISS (Belarusian Interbank Settlement System, analogue of US Automated Clearing House (ACH)), payment investigations; Familiarity with Federal Reserve Bank settlements (Fedwire), Clearing House Interbank Payment Systems (CHIPS); Processing and authorizing treasury deals, Letters of credit (L/C), trade-financial operations, foreign exchange transactions, interbank deals, others; Controlling of bank's correspondent account balances, working with obscure sums; Financial monitoring of the customer's incoming and outgoing payments; Working with claims, complaints; Reporting to the Department Head; Contacting with foreign financial institutions, business correspondence,  inquiries/investigations processing (English, Russian); Other duties as assigned. Company Name June 2007 to June 2008 Loan specialist at Retail banking and loan department Consulting customers on the banking products, loans; Customers attracting, detection of client needs; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Undertaking due diligence in relation to clients; Analysis and assessment of the customer's creditworthiness; Preparation of documents for examination to the Credit Committee of the bank from initiation process to final approval; Control of the correctness and completeness of the customer's credit files formation; Working with credit delays, preparation of reports; Working with customers' inquiries, claims, complaints. Company Name September 2005 to June 2007 Personal banker/Teller at Retail banking department Internship and externship; Consulting customers on the banking products; Customers attracting; Carrying on negotiations with customers, promotion of bank services; Selling of additional services and products; Processing short-term and long-term deposits; Cashier transactions services, withdrawals; Recording of money movements in the bank database; Preparation of reports; Insurance services; Western Union transfers; Currency exchange, collection; Working with customers' inquiries, claims, complaints. Education International University ""MITSO"" (http://international.mitso.by/) 2010 Bachelor's degree : International Economic Relations and Management City , Belarus Minsk state college of services industry (http://kso.minsk.edu.by/) 2006 College degree : Banking and finance City , Belarus ",BANKING " INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 to Current Inside Sales Representative City , State Currently selling the suite of OpenTable products to an assigned territory with a concentration in Chicago, Minneapolis, and Milwaukee. Utilize a consultative approach to communicate the features and benefits of OpenTable products and services. Effectively meet sales results by various means such as cold-calling, presenting at company sponsored seminars, following up on company provided leads, meeting in person with restaurant owners, and networking with field representatives along with leveraging customer service into upselling opportunities. Solid understanding of OpenTable Electronic Reservation Book and its competitive advantages. Met or exceeded monthly, quarterly, and yearly quota for calendar year 2012(125%), 2013(108%) and 2015(100%). Proficient understanding of salesforce.com CRM application and pipeline management. Promoted to Sales Representative from Sales Coordinator within first 6 months of employment. Company Name August 2009 to February 2012 Asset Manager City , State Managed a $50M portfolio of real estate properties. Represented investors, developers and business owners in leasing residential and commercial space. Increased company profile with existing client base while networking extensively to forge new alliances to provide multi-faceted real estate services. Financial reporting and owner summaries for 700 units of mixed multifamily and commercial properties. Developed and negotiated specific project plans for new builds and remodels. Weekly property evaluations including special project coordination. Managed and trained a team of 6 sales, maintenance, and housekeeping personnel. Organized, hosted and led company sponsored events. Company Name February 2008 to May 2009 Property Manager City , State Represented preferred developers and multi-unit operators including The University of Canterbury, New Zealand. Directed and managed a portfolio of 100+ units of university housing. Residential lease negotiations. Rent collection and financial reporting to operators. Updated new and expired documentation as needed. Company Name August 2005 to February 2008 Business Banking Specialist City , State Responsible for managing and retaining existing relationships and generating new business in the Business Banking market segment. Cross-sold bank products, executed strategies with calls and site visits; provided needs assessment, customer qualification and meeting follow-up to maintain, enhance and expand customer relationships. Serviced the credit and non-credit financial needs of existing clients. Personally interviewed applicants, and closed various types of SBA loans. Managed all aspects of location and cultivation of new deposits and loans. Analyzed call logs and sales numbers in compliance with targeted sales quotas. Education Colorado State University May 2014 BA : Business Administration Management City , State Business Administration Management Skills approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars ",BANKING " REVOLVING CREDIT SUPPORT SPECIALIST Professional Background Energetic, dedicated Support Specialist with strong interpersonal skills and 8+ years of contact center and customer service experience. Proven ability to work effectively with people of various ages, cultural backgrounds, and socio-economic statuses. Financial and Customer Support background and the ability to build new and strengthen existing relationships. Great attitude, strong work ethics and customer focused outlook. Well-developed verbal and written communication skills. Skill Highlights Microsoft Office Suite and Outlook Professional Experience Revolving Credit Support Specialist May 2013 Company Name － City , State Identify inefficiencies and make recommendations for process improvements resulting in 20% higher customer satisfaction ratings. Developed and implemented communication strategies and information programs Help associates identify strengths and weaknesses and implement plan of action to improve their skills Updated departmental standard operating procedures and database to accurately reflect the current practices Act as a Subject Matter Expert regarding bank products, policies and procedures Developed effective relationships with different lines of business through clear communication Assist customer and sales representatives with account inquiries and follow up with maintenance requests Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Successfully managed the activities of 45 team members in multiple locations Coordinated with underwriters, loan officers, and operations teams to manage and resolve account concerns Led training programs designed to implement new agent performance management standards for credit center departments. Revolving Credit Specialist May 2012 to May 2013 Company Name － City , State Navigate and maintain extensive research and knowledge of bank products Serviced multiple inbound customer inquiries through different channels Report to immediate manager the learning gaps that associates are challenged with Consistently exceed quality and sales expectations Conducts side by side coaching sessions with associates Organize team huddles for weekly meeting Collected customer feedback and made process changes to exceed customer satisfaction goals. Assisted with the development of the call center's operations, quality and training processes. Built customer loyalty by placing follow-up calls for customers who reported product issues. Developed effective relationships with all call center departments through clear communication. Analyzed financial information, obtained from clients, to determine strategies for meeting clients' financial objectives Served as liaison between customers, bank personnel and various internal departments. Team Mentor responsible for coaching and development of both new hire and seasoned associates Trained new hire associates as an On the Job training (OJT) coach. Relationship Banking Associate July 2007 to May 2012 Company Name － City , State Team Mentor responsible for coaching and development of both new hire and seasoned associates Assisted customers with a wide range of account related inquiries Offered products and services to help customers expand banking relationships Met quality and sales goals requirements Created visual aids for teammates for team and center campaigns Trained new hire associates as an On the Job training (OJT) coach Developed effective relationships with all call center departments through clear communication. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Recommended and helped customers select products and services based on their needs. Courteously assisted over 100 customers per day in a high-pressure and fast- paced environment Additional Information. Education and Training Bachelor of Science : Health Administration Information Systems , February 2016 University of Phoenix － City , State , United States Health Administration Information Systems Skills administrative, banking, call center, coach, coaching, credit, clients, customer satisfaction, customer service, database, detail-oriented, fast, financial, team leader, Lotus Notes, Mainframe, Mentor, Microsoft Office Suite, Outlook, works, organizational skills, performance management, personnel, policies, processes, quality, research, sales, Self-Motivated, Self-starter, Supervisor, supervision, time management, training programs ",BANKING " SALES & TRADING INTERN Professional Summary 5+ years of management and operational experience built on strong people skills and common sense Experience in entrepreneurial, process improvement and growth management • Substantial exposure to business cultures in North America, Europe, and Asia (China, Singapore & South Korea) • Understanding the various business elements: people, operations, sales, marketing, finance & legal - & their inter-dependence Work Experience Company Name July 2009 Sales & Trading Intern City , State Worked directly with Senior Managing Directors and Associates of the firm assisting them with the introduction of their Prime Brokerage Service, LCG Primeview. Provided asset and market analysis, conducted cold calls and communicated directly with domestic and international high net worth clients. Reviewed merger prospectuses and provided daily Current Events summaries. Researched particular assets in order to help shape sales pitches for brokers. Company Name July 2008 Investment Banking Intern City , State Worked directly with the Senior Managing Directors and Associates of the firm assisting their Senior Portfolio Managers with client relations and account management. Researched particular assets in order to help shape sales pitches for Associates. Prepared business plans, a business pipeline, business summaries, and performed routine office tasks. Attended Shareholder Meetings with Senior Managing Directors. Company Name July 2007 Associate City , State Company Name July 2006 City , State Education Hampden-Sydney College 2010 Bachelor of Arts : Economics and Commerce City , State , United States GPA: GPA: 3.3 Member of Sigma Chi Fraternity Member of Society of '91, Student Leadership Program Interests Additional Information ACTIVITIES *Member of Sigma Chi Fraternity: Rush Committee, Social Committee 2008-Present *Member of Society of '91, Student Leadership Program 2009-Present *Captain of Ridgewood High School Basketball Team 2005-2006 Skills account management, Banking, business plans, Calculus, Corporate Finance, clients, client relations, Economics, Equity, Financial, Financial Accounting, Financial Modeling, Forecasting, Managerial, Managing, Managerial Accounting, Market Analysis, Meetings, Money, office, Prime, sales, Venture Capital ",BANKING " ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)   The Example: ""just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."" (Matt. 20:28, NIV)   The Commitment: ""So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law."" (Gal. 5:16,22, NIV)   The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving ",BANKING " SR. HOME MORTGAGE CONSULTANT - WELLS FARGO ADVISORS Summary An accomplished, results-driven team player with over 20 years of experience in financial services. Extensive broad expertise in banking, finance, investments, insurance, and relationship management. Demonstrated proficiency in new business development across all business lines. Skills Solid communication, interpersonal, time management, organizational, and leadership skills. Experience Company Name May 2015 Sr. Home Mortgage Consultant - Wells Fargo Advisors City , State •Building solid relationships with referral partners, the Wells Fargo Advisors (team members) by developing and presenting a value proposition, creating and presenting lead identification strategies. Receiving customer referrals/leads from the Financial Advisors and converting those referrals/leads into mortgage loan applications. Remaining accountable to referral partner, customer and others during all aspects of the mortgage financing process. Main responsibilities include: •Relationship management: Instrumental in initiating, developing and managing relationships with Wells Fargo Advisors in an effort to partner with Financial Advisors for referral/lead generation. Sales: •Markets and sells WFHM mortgage products to new or existing WF customers using established inbound, outbound and cold calling techniques, in partnership with Financial Advisors. Quality Assurance: •Ensures loan salability by prospecting customers who meet loan qualifications standards and/or by correctly interpreting underwriting guidelines and policies. Central point of contact: •Acts as the primary source of contact for both the mortgage customer and the Financial Advisor throughout the loan process, including rate quotes and locks, loan originations, and pipeline management. Company Name March 2013 to May 2015 Sr. Home Mortgage Consultant City , State Provides consultation in regards to home financing by education borrowers on available mortgage financing products and process · Business via corporate relationships, direct to consumer marketing and other third party Relationships, Wells Fargo Corporate Relocation Consulting · Completing loan structuring, pricing loan, locking loan rates, pipeline review accordance With WFC policies and procedures · In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Company Name April 2010 to May 2012 Financial Advisor City , State Developing a book of business in order to meet and exceed the required performance hurdles · Effectively sourcing prospecting clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate service provider, and executing highly customized solutions to meet the clients needs · Recommending investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile and preferences · Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to- day and longer-term plan · Planning and managing resources (time, people, budget) · Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client · Establishing and maintaining relationship with the management team and informing management of any circumstances that require supervisory attention/approval as per compliance guidelines and polices · Completing mandated training, assessments, performance goals and continuing education requirements. Company Name August 2008 to February 2010 Vice President, Wealth Advisor II City , State Responsible for identifying prospective clients with a minimum of $1MM investable assets. Utilize a profiling based approach with a wealth planning orientation to meet clients overall present and future wealth management needs. Prepare presentations, follow up on client contacts, and refer the sale of products and services including portfolio management, private banking, trust, estate services, insurance, as well as other services available across the Wells Fargo franchise. Serve as the relationship manager by coordinating Trust Officers, Investment Managers, Private Bankers, Financial Consultants, Wealth Management Specialists, Insurance Specialists and other contacts across Wells Fargo to deliver full-service wealth management. Key Accomplishments : § Completion of Wells Fargo Wealth Advisor/The Private Bank Foundation. Company Name April 2007 to August 2008 Vice President, Senior Business Relationship Manager City , State Responsible for soliciting and maintaining account relationships with multifaceted businesses with annual gross sales up to $25MM. Serve as the relationship manager to existing clientele in providing ongoing financial consulting · Assess the commercial loan and deposit needs for current and prospective clients. Analyze and secure suitable credit with Wells Fargo Bank products and services. Key Accomplishments : § Completion of Wells Fargo Business Banking College of Commercial Credit § Medallion Stamp Certification# X0209353-2609 § Authorized Lending Limits: § Final approval on wires processed through (FTS) New: $1,000,000 § Lending New $50,000 Lending Existing $100,000 § Lending Incremental $50,000§ Concurrence $1,000,000 § Concurrence Area Of Caution 250,000 § Operating Exposure $100,000 § RCS Authority (DOD Exception Wire Transfers) $100,000 ACH Authority $100,000. Company Name November 1996 to April 2007 Senior National Home Mortgage Consultant City , State Responsible for mortgage origination with a focus on relationships through employee mortgage programs with Fortune 500 companies affinity groups, and/or portfolio retention In depth knowledge of investor and regulatory guidelines: FHA, VA, FNMA, FMLMC. Develop and manage relationships with both external and internal clients. Leaders Club, Team Lead § 2006 1st Mtg Funded Units: 156 $30,520,799 Avg Ln Amt: $195,646 § 2006 2nd Mtg Funded Units: 43 $1,873,377 Avg Ln Amt: $43,566 § 2006 Revenue: $590,110.47 Revenue BPS: 193.35 NOI: $235,967.47 § 2006 Centralized Retail Referrals & Cross sell Top Alliance Bank Referrals 382 § 2005 1st Mtg Funded Units: 161 $34,183,691 Avg Ln Amt $212,321 § 2005 2nd Mtg Funded Units: 54 $2,491,738 Avg Ln Amt: $46,143 § Recognized as #1 in Home Equity sales for 2002 and 2003 in Corporate Wells Fargo § Recognized as #1 in Lender Paid Mortgage Insurance. Education Minnesota State University 1988 Bachelor of Science : Business Administration City , State Additional Information S.A.F.E. MORTGAGE NMLS # 533306 INACTIVE LICENSES · Series 7, 66, 63 · Life, Accident and Health Insurance · ",BANKING " CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies. 20 years of accounting / finance experience; leadership - staff & executive team ​Merger & acquisition experience - international, public, private equity firms Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline Multiple corporate structures - fortune 200, public, private, international, multi-state Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 to Current Corporate Controller City , State Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management. Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC. created and acquired a portion of another company through a private equity firm. Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states. Grew accounting department from 6 to approximately 30; hired & trained new staff. Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines. Set up new internal financial system / database for payroll, accounts payable, etc. Established new bank relationship and accounts for company's finances. Primary contact with bank for account implementation & day-to-day finances. Setup ACH and positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank. Accounts Payable. Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports. Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles. Business Analyst (moved back to Colorado Dec 14. worked remote & traveled). Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes. Developed / implemented billable work procedures. Linked revenue & expense to billable project for increased revenue generation. Developed procedures and trained field operations on web & mobile devices. Analyzed various options to improve & streamline company's customer work order process. implemented system to track all work orders for company's 5,000 customers. Easier work order management for field operations in 48 states. Improved key indicators for internal & customer needs; gave management visibility. Developed work flows to include auto assignments for work orders. Managed the database, such as new users, security setup, work zones/jobs. provided annual budget analysis. worked with operations to run reports, analyze variances and update the system. Company Name March 2017 to Current US Accounting Manager City , State Accounting manager for 10-person staff responsible for US accounting & payroll. Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies. Lead coordinator of international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany. Organized & led annual external audit; reduced audit time by 50% compared to prior year. Reduced company month end close time from 14 to 5 days. implemented world-wide close schedule used by US and international offices. Key accountant in acquisition of German software company; merged accounting systems. Generated $30K+ additional monthly income by implementing new investment strategies. Company Name January 2010 to July 2012 Campus Controller City , State Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue. Led 15-20 person staff and multiple functional areas. Accounting / financials, student accounts, financial aid, bookstores, scholarships. Responsible for financials, expenses, financial policies, student financial issues. Analyzed & reported financials to executive leadership team. Company Name April 2009 to August 2009 Financial / Tax Analyst City , State Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting. Created budget/forecast for Australian deal, assisted in setting up subsidiary company. Prepared tax information for Canadian and US corporate tax returns and filings. Company Name December 2007 to April 2009 Corporate Controller City , State 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states. Processed monthly transactions for financial statements. Reviewed financials with general managers and corporate officers. Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public). Integral to Lane's financial consolidation for PBG's due diligence effort. Merged Lane's accounting & financial processes into PGB's structure. Company Name April 2002 to February 2006 Corporate Controller City , State Controller for day-to-day accounting operations - led staff of 9. Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports. Company Name December 2000 to April 2002 Account Reconciliation Coordinator City , State Company Name December 1996 to April 2000 Staff Accountant City , State Company Name February 1920 to February 1920 Staff Accountant City , State Education Regis University 2001 MBA : Business Administration City , State University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State Skills Accounting:  Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports Software: *Accounting:  WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks *General:  Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue Professional Affiliations Leadership Pikes Peak - June 2012 ",BANKING " ACCOUNT EXECUTIVE Profile Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership. Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards. I have a proven background in information technology, and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes. My ability to learn quickly and work well independently makes me a value to any company that I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, and contract negotiations. Core Qualifications Proficient in all Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications in Apc, Symantec ,VMware, HP ,Microsoft, IBM 1 | Page Professional Experience 01/2010 to Current Account Executive Company Name － City , State Initiated, built and developed relationships with clients to be the primary source for hardware and software in a defined territory. Responsible for sourcing, bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners. Source products and services through channel distributors. Negotiate quantity and pricing with the channel distributors. Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce, spend management and technology initiatives. Understand the negotiating interests of both Insight and the client. 01/2006 to 01/2009 Banking Sales Representative Company Name － City , State Managed and built client relationships with high net worth clients. Conceptualized researched, and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank. Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank. Implemented a variety of new business development client acquisition programs that significantly. Promoted from field representative/banking credit specialist to banking sales representative. Designed realistic and credible market forecasts and successfully closed $17 million new business in 2008. 01/2005 to 01/2006 Senior Account Executive Company Name － City , State Directed and oversaw a team of 10 Account Executives. Executed several responsibilities; including reviewing loan submissions, collaborating with appraisers and the processing team to insure a seamless experience for the client. Functioned as a loan consultant to help problematic clients with refinances and purchases. Networked with real estate agents, brokers, law firms, and collectors as referrals for new business. Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting. Worked with all federal and state programs including FHA/VA loans, independent grants, and federal housing grants. Systematically underwrote full loan packages including comprehensive reviews. Awarded 10 million high flyers club award. 01/2002 to 01/2005 Territory Manager Company Name － City , State Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners. Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process. Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type. Served as an outside sales representative that performed door-to-door selling with mortgage brokers to secure new loan packages. Established and grew my own territory from the ground up. Worked in a faced paced environment with minimal supervision. Had to adapt to constant change in sales targets and goals. Serviced a range of companies from small businesses to large corporations. Earned numerous sales promotions for surpassing monthly and yearly sales goals. Championed the president's roundtable from 2002 to 2003. Education Bachelor's Degree : Sociology Sociology and Psychology Eastern New Mexico University Sociology Sociology and Psychology S Ave K, Portales, NM 88130 Interests Humane Society | Phi Kappa Psi Fraternity Skills banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, all Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type Additional Information AWARDS AND HONORS Woodrow Wilson Leadership Award ACTIVITIES Humane Society | Phi Kappa Psi Fraternity ",BANKING " MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments:   Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce ",BANKING " ARTS EDUCATOR Summary Creative and innovative Art teacher passionate about making the  middle and high school experience a positive one for all students. Works to improve school climate so that all students can learn course materials, as well as the social skills they need to thrive in all aspects of their lives.  Excellent communication, interpersonal and effective leadership skills create easy interaction with students, parents and other staff. Accomplishments Served as the advisor for the [Student Club Name] Club for [number] years in a row. Skills Valid and Current Teaching Certification in Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5 Positive and encouraging Experience 03/2005 to Current Arts Educator Company Name － City , State Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Wrote daily and weekly lesson plans. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Organized field trips to local parks, fire stations and zoos.  Conducted small group and individual classroom activities based on differentiated learning needs. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Promoted language development skills through reading and storytelling. Presented all class material and policies accurately and clearly for [number] classes each semester. Prepare lesson plans and set up goals. Demonstrate methods and procedures in the use of a variety of art materials and tools such as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning, metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass and ceramics. Assess students' needs and capabilities then utilize customized teaching techniques. Inspire students and assist them to develop their creativity and self-expression. Exemplary in classroom management establishing a student rapport that promotes learning and active participation. Initiate and yearly sponsor the National Junior Art Honor Society. Organize student art exhibition by directing the planning, publicity, preparation and set up of ""Evening of Art"" to showcase student work in a gallery setting. Manage an annual budget between middle and upper school divisions. Carry out duties as department chair to provide guidance, instruction, direction and support to fellow faculty members. Collaborate with co-workers to share best practices and resolve academic and disciplinary matters. Act as liaison between staff, students, parents and school director. Motivated individual with a true passion for life-long learning. 04/2005 to Current Company Name － City , State 08/2004 to 06/2005 Visual Arts Instructor Company Name － City , State Develop good rapport with students' in order to cultivate a creative and encouraging atmosphere. Effectively communicate information and ideas to staff, parents and students. Manage an annual budget for materials and supplies. 10/1990 to 07/2005 Owner/Artist Company Name － City , State Own and manage business which provides a variety of gifts and commercial signs. Supervise all aspects of the business including; customer service, sales, purchasing, accounting and employee hiring and training. Developed and produced a fused glass product line still carried in galleries and gift shops across the U.S. and the Caribbean. Education and Training Master of Science : Education NovaSoutheastern University － City , State , United States B.F.A Florida Atlantic University － City , State Bachelor of Science : Education University of Nebraska Omaha － City , State , United States Recipient of  Goodrich Scholarship Coursework in Education Minor in Geology. The Studio at the Corning Museum of Glass － City , State City , State Skills   People skills:enthusiastic people person, advanced problem-solving, great organizational skills Activities and Honors Featured artist on PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk Student won GOLD KEY from Scholastic Art and Writing Awards and accepted award at Carnaggie Hall, NYC. Student won first place for colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida. Member NAEA. ​ Additional Information Work with Hadar's clay to make mixed metal jewelry. ",ARTS " ARTS INSTRUCTOR Summary Motivated teaching professional with over 22 years' experience addressing student needs and ensuring proper student development through formative assessments and student-centered innovations in curriculum implementation of art across multiple content fields. Highlights Creative lesson planning Adept classroom manager Differentiating instruction specialist Data-driven curriculum expertise Learning disabilities expertise Assessment techniques for documented growth Kind and empathetic Urban public schools background Experience Arts Instructor , 08/1990 - 05/2012 Company Name - City , State Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Tempe and Arizona Board of Education Art standards Taught visual arts, specializing in photography, serigraphy, ceramics, mural painting, mask making, glass mosaics and commercial graphic arts applications. Recognized success in art curriculum. Curriculum Designed, developed and implemented daily lessons for 150 students daily Effectively motivated students through interactive teaching with audio and visual aids and stimulation of the creative imagination. Good working relationships with parents to resolve conflicting educational priorities and issues. Successful experience in positions of leadership which demanded flexible problem solving skills and organizational abilities. Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field. Used a variety of teaching methods such as lectures, discussions and demonstrations.Presented all class material and policies accurately and clearly for 8 classes each semester. Arts Instructor , 01/1998 - 01/2012 Company Name - City , State Designed and Implemented over 10 individually focused programs in the arts for after school programs including claymation, ceramics, mask making, drawing, photography, silk screening and painting. Methods Applied Curriculum Design: designed, developed and implemented daily lessons for 150 students daily. Education Strategies: employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Plan Development: planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting: established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Technology Integration: increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Education 2002 Arizona State University - City , State , USA Masters Education Masters Degree in Secondary Education Curriculum Development 1973 Arizona State University - City , State , USA Bachelor of Fine Arts Photography Graduated with high honors; specialized in photography and printmaking. Arizona Board of Education - State Certifications   Structured English Immersion K-12 Secondary Education 7-12 Certification Art Certification K-12 Interests 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Additional Information Accomplishments and Awards 2013 Implemented and designed claymation Artist-in Residency project for Piaute Middle School, Paradise Valley Arizona 2012 Lifetime Achievement Award, presented by the Tempe Diablos at Grady Gammage, Arizona State University 2011-2012 Lead artist implementing international INSIDE OUT art project. Guadalupe Arizona Documented online and on HBO documentary on J.R. and his project 2005 Art and Writing: Interdisciplinary Inquiry, Discovery and Meaning Making; published by the National Art Education Association, Reston Virginia. 2005-2006 PTA Recognition of Service and Teaching Award. Fees Middle School, Tempe Arizona 2004-2005 Tempe Diablos Excellence in Education Award. Wrote award winning cross-content curricular adventures combining visual arts with computers, home economics, science, history, graphic arts, through the creation of functioning restaurants serving over 300 family, friends and teachers. Fees Middle School, Tempe Arizona 1997 Art Education Magazine: Rites of Passage for Middle School Children. Focus of research of use of humor in the classroom. 1996 Focus of participant research published in Middle School Division of National Art Education publication: A Participant Observation Study of how a Middle School Art Teacher Integrates Multiculturalism. 1995 Pacific Region 11 states/territories Secondary Art Educator of the Year, National Art Education Association. 1995 Excellence in Education Award for writing Southwest Cultures through Art. Tempe Diablos, Tempe, Arizona. 1995 Implemented NBA/Coca Cola's ""Stay in School"" Mural for All Star program, Phoenix Arizona. 1995 - 2000 National Art Education annual conference presenter; Chicago, New York City, Phoenix, San Francisco. AFFILIATIONS National Education Association National Art Education Association Arizona Education Association Arizona Art Education Association; President (2000-2002); Middle School Division Chair (1992-1994); Stanford Accelerated School participant. Arizona Alliance for the Art; Created interactive art website for Arizona Alliance for Arts, to help provide Arizona Visual Arts Standards achievement in rural Arizona schools without certified art teacher. Tempe Elementary Education Association International Non-Government Organization for Education Through Art. Skills Art Education Curriculum Design and development, Goal Setting and leadership and organizational skills Instructional skills in mural painting, photography, hand built ceramics, claymation, computer animation, serrigraphy, graphic arts, drawing, Lesson Plan Development utilizing Creative Problem solving skills, ",ARTS " ENGLISH LANGUAGE ARTS TEACHER Summary Experienced educator who over the past 13 years employed a broad range of techniques and teaching strategies to retain student interest, differentiate instruction, and maximize individual learning by gaining immediate feedback through data analysis with use of instructional management systems and best practices.  Accomplishments Rated as ""highly effective"" in the category of Collegiality and Professionalism in 2013-2014 Recognized by the Florida Department of Education as a High Impact Teacher in 2014-15 / 2015-16 Received a 4.0 student growth rating in 2015-2016 Awarded OCPS Foundation Grant in 2015-2016 Selected to create mini benchmarks for the county ELA department using Unify - Summer 2016 Chosen as a Mentor for other teachers; completed OCPS Clinical Educator Training Assessed as ""highly effective"" with selected Deliberate Practice Elements three of four years using Marzano's Model of instructional methods Selected to pilot the VIEWpath camera technologies and other evaluation tools using Insight Advance to improve instructional practices  Modeled instruction and hosted campus tours including: OCPS leaders, Future of Educational Technology Tours (FETC), and Broad Foundation Scholarship evaluation team (2014)  ​ Skills Proficient in Moodle, Sphere 2 (Video Creation) and Google Classroom Implemented - Google docs and forms Used Turning Point technologies - rapid responders Earned over 50 hours of continuing education per calendar year Familiar with concepts of Instructional design Trained on Edgenuity Program ​ Familiar with Canvas, Edmoto, and Blackboard Incorporated imovie, ibooks, Garageband MS Office proficient Utilized Safari Montage Live Analyzed data trends from assessments  Worked collaboratively as member of Professional Learning Community (PLC) Developed assessments to adhere to state testing format, functionality and Common Core Standards Experience English Language Arts Teacher 08/2009 to Current Company Name City , State English Language Arts Teacher 08/2007 to 06/2009 Company Name City , State Behavior Specialist Consultant 08/2003 to 06/2007 Company Name City , State Developed individualized behavioral and developmental plans for children with Autism Spectrum Disorders; Developed behavior modification plans for staff, teachers, parents, and children Supervised clinical team members with implementation of strategies for behavioral interventions Managed staff during home and school therapy sessions Provided professional development supervision for support staff Coordinated and collaborated with Psychologists, school officials, insurance providers, occupational and speech therapists Social Studies Teacher 08/1998 to 06/2001 Company Name City , State Education M.Ed. Technologies Enhanced Learning - Instructional Design 2003 Seton Hill University City , State B.S. Elementary Education 1997 West Virginia University City , State Development and Extra Duties Member of Building Wellness Committee, Chairperson - Corporate 5K, Attendee Professional Learning Communities Conference (PLC - 2013 and 2015), Member - Building Reading Committee (Read and Feed) Attendee - International Society for Technology in Education (ISTE -2014), Tutor - Duke TIP prep program and FAST after school program. ",ARTS " ARTS EDUCATION INTERN Objective To obtain an administrative internship with the Performing Arts Project for the 5-week intensive program. Education Bachelors of Music in Vocal Performance 2018 California State University, Northridge － City , State , USA 3.99 GPA Coursework in Music Theory Coursework in Vocal Techniques and Musical Theater Experience Arts Education Intern Sep 2016 to Current Company Name － City , State Taught workshops about opera to local schools  Researched and compiled study guides for schools Assisted Dr. Anthony Cantrell in setting up student matinees ​ Arts Education and Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 to Aug 2016 Company Name － City , State Director of children's theater workshop, overseeing casting of 19-28 children for a 40 minute children's show . Sold tickets to productions, answered phones, and organized tickets​  ​ Piano and Vocal Teacher Oct 2014 to Current Company Name － City , State  Private piano and vocal instructor, skilled in teaching students of all ages, learning styles, and skill level Coordinated studio classes, recitals, schedules, and lesson times ​​ Freelance Musician-Singer and Pianist Jan 2014 to Current Company Name － City , State Tenor Section Leader Substitute.  Panorama Presbyterian Church, City of Angels Community Choir. Planned and performed music for weddings and receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient of Mary Bayramian Arts Scholarship Recipient of Robert W. Wienpahl Scholarship Recipient of Associated Student's Scholarship                                       Recipient of Vocal Arts Returning Student Scholarship                             Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach​ ​​ ",ARTS " DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed in all aspects of event management from inception to completion. Excels in marketing and talent programming, as well as process rethinking and improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In my time as the Director of Programming Arts at DSU, I have drastically improved the bottom line of shows at the Cox Performing Arts Center and the Tanner Amphitheater and have simultaneously created and funded permanent improvements and endowments. The Trailblazer Summer Concert Series at the Tanner went from consistently losing money to net profit in both 2015 and 2016. By changing the way tickets are marketed, I was able to generate a 30% increase in season ticket memberships to the Celebrity Concert Series in only one year. I have also created a scholarship program for College of the Arts students at DSU which financially supported twelve students in 2016. I sought and obtained donations from the community in order to completely renovate the Cox Center's Green room and made permanent improvements to the aesthetics of the stage at Tanner Amphitheater including adding shade to the performing area as well as new lighting and sound equipment. All of this was completed without receiving any additional funding from the University. Experience 03/2014 to Current Director of Programming Arts Company Name － City , State As the Director of Programming Arts at Dixie State University, I am responsible for the cultural arts activities at multiple venues. The Cox Performing Arts Center (1200 seats) is the home of the Celebrity Concert Series (CCS) which has been the premier performing arts series in the area since 1958. I am responsible for the management of the CCS and my duties include overseeing all programming, marketing, hospitality, financial accounts, administration, and fulfillment. I am also responsible for interacting with and guiding the CCS Board of Directors comprised of community leaders and performing arts enthusiasts. The CCS plays host to a wide variety of entertainment genres. Our current season includes Manhattan Transfer with Take 6, the Utah Symphony, The Drifters, GENTRI, and Canadian Brass to name a few. I am also responsible, during the summer months, for all facets of programming and management of the Tanner Amphitheater (1600 seats) in Springdale, Utah at the entrance to Zion National Park. Before I came to DSU, this outdoor theater was used for a handful of local artists playing weekend shows on a bare stage. I have completely rethought this venue by adding visual design elements, incorporating concessions and catering, seeking and obtaining permits to serve alcohol, and structuring the programming around two series formats. The first series is comprised of festival-style events where each performance date is focused on a specific genre of music and marketed as a standalone event with multiple artists hired for each show. The results have been miraculous as we turned a poorly attended series into an important, well-attended festival that was supported both by the community and the tourists staying in Springdale as part of their vacation to Zion National Park.  The second series is an original show called, ""Sanctuary: The Story of Zion"" which was written to correspond with the centennial celebration of our National Parks. I co-created, produced, and directed the show as well as assembled and hired the performance and tech team. This show was based on feedback we received from the area business owners when asked what kind of entertainment would best be supported by the tourists who come to the area. Sanctuary tells the story of Zion National Park though storytelling, music, and the unique usage of video projection to share testimonials of many prominent Zion Park officials as well as world-class artists and climbers who call Zion home. 01/2010 to Current Board of Directors Member Company Name － City , State SUSWA continues to be a creative force in the Southern Utah area by providing a platform for an active group of like-minded individuals interested in the art of songwriting and performance. SUSWA plans and implements various clinics for its membership throughout the year. As well, we create and manage multiple concert series each year in St George, Utah. 01/1994 to 03/2015 Operations Manager Company Name － City , State As Operations Manager/Owner of Spiral Studios, I was responsible for the daily management of a busy commercial recording studio. From serving area musicians in a state-of-the-art studio, to creating production music that has been featured on such networks as Discovery, Disney, A&E, and many others, I managed each of these activities along with a talented staff of creative minded engineers and musicians.  Spiral Studios has also been involved with many festival-style shows by hiring and managing artists and providing A/V equipment.  In my time at Spiral Studios, I was able to create many industry relationships with both entertainers and management.  These relationships have allowed for a deep understanding of performing arts from the perspective of an entertainer as well as a director.  This knowledge informs my decisions and gives me a unique perspective in my role as Director of Programming.  I continue to own Spiral Studios but have turned day-to-day operations over to a studio manager and a staff of creative engineers. 01/1994 to Current Musician Company Name － State As a touring/performing musician, I have had the opportunity to travel the world.  This musical ability has been the backbone of my career as I have transitioned from performing to audio engineering to managing performing arts facilities and concert series.  This experience allows the unique position of a deep understanding of multiple sides of the industry.  As I communicate with touring musicians, I have an intimate knowledge of the challenges they face.  I completely understand the technical demands and needs of the events I manage.  Lastly, I have a firm grasp on marketing and management, which has been central to my 25 year career. Education 1994 Bachelor of Science : Psychology Brigham Young University － City , State , United States Minor in Business with an emphasis in Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) - Board of Directors  Celebrity Concert Series - Board of Directors, Chairman Warner Chappell - Staff Songwriter Scorekeepers - Songwriter Amphibious Zoo - Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite ",ARTS " CULINARY ARTS INSTRUCTOR Executive Profile I am seeking a responsible and challenging position that offers opportunities for personal and professional growth in a culinary environment such as fine dining to high-end hotel, catering or education. I prefer a position in Education or Management. So that I can utilize my skills gained during the past 16 years as a Teacher, Supervisor, Trainer, Team Player and Problem-Solver. Skill Highlights Over 16 years of supervisor experience, this includes: production operations, export and domestic shipping, receiving, inventory control, ordering, budgeting and distribution. Also responsible for Inventory in System Applications and Products (SAP). Conduct inventory plans and select teams for a monthly cycle count of over 5000 materials Supervise while earning respect from others Maintain transactions in SAP for all warehouse, shipping and inventory functions SAP System Knowledge. Microsoft Office, computer, small and larger appliances Maintain timeliness and quality in high volume kitchen Quality control Strong leadership skills Very skillful in teaching, coaching, motivating, training employees and students Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Managed classes of up to 7 to 30 students. Professional Experience Culinary Arts Instructor January 2015 to Current Company Name － City , State Prepare lesson plans for classroom instruction for credited technical/occupational courses Develops programs curriculum, syllabi, goals and objectives; evaluates students' progress in attaining goals and objectives Taught culinary arts courses in a classroom/lab/field environment that closely simulates the environment of the industry while maintaining knowledge of current trends and development in the field Provides instruction in the theory and practical application of culinary arts; establishes, measures and evaluates program Prepare and maintains all required documentations and administrative reports. Director of Dining Services January 2014 to Current Company Name － City , State Oversee and manage the day to day operation of all Dining Services operations Maintain and uphold corporate standards and meet the financial expectations of departments To ensure exceptional customer service, hospitality and a quality dining experience for our residents Create special meals for special diets, special needs Prepare for special events (grand opening, family night, community activity, and resident private parties) Responsible for purchasing all food and non-food items. Teacher Intern April 2010 to May 2010 Company Name － City , State 7 weeks) Demonstrated/Shopped/Organized/Planned for Food and Production Labs Implemented safety, sanitation, and knife skills in the labs Developed creative lesson plans that focused on differentiated instruction Kept students involved and engaged in the lessons. Teacher Intern February 2010 to March 2010 Company Name － City , State 7 weeks) Service Learning Project with 7th grade: made pillows for Haiti Developed creative lesson plans that focused on differentiated instruction Implemented safety, sanitation, and knife skills in the labs Implemented culture and diversity to the class Mastered classroom management/kept students involved and engaged in the lessons. Paraprofessional/Substitute Teacher October 2006 to January 2013 Company Name － City , State Motivated students to stay on task by completing work given by the teacher. Monitored the halls throughout the building. Worked effectively with administration, faculty, and staff. Participated in ""Challenge Day"". Baking/Pastry Chef January 2006 to January 2013 Company Name － City , State Prepared and make desserts, cakes, gelato, pastries, and dessert sauces Mastered at making ethic artisan gelato's and sorbet's Plated presentation for service Created and design different dessert for the season Manage 6-8 food preparation employees. Banquet Chef January 2005 to January 2006 Company Name － City , State Maintained Carver/Sauté station for events Assisted in plate presentations for sit down wedding, parties and special events Food preparation for events Set up and break down for event Serve food depends on stations( hot or cold foods, desserts). Owner/Manger January 2002 to January 2004 Company Name － City , State Increased sales from 25% to 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing and advertising Supervised 8-10 employees Responsible for hiring and terminating Initiated proper training for customer service Monitored food safety and sanitation. Education Master of Science : Family and Consumer Science , 2012 Queens College CUNY － City , State Associate of Science : Culinary Arts , 2007 Le Cordon Bleu College － City , State , US Bachelor of Science : Marketing/Management , 1995 Southampton College of Long Island University － City , State Skills administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching ",ARTS " EXPRESSIVE ARTS PROGRAM LEADER Professional Experience 09/2014 to 06/2015 EXPRESSIVE ARTS PROGRAM LEADER City , State Formulated, proposed, and was authorized to implement ""The Arts Project,"" a weekly therapeutic, expressive arts program for 10+ ""at-risk"" CPS middle school students residing in a low-income urban neighborhood. The Arts Project incorporates methods from evidence-informed therapeutic interventions to enhance social/emotional skills, self-esteem, grit, self-control & regulation, and to reduce stereotype threat. 09/2012 to 06/2014 Company Name － City , State Designed & delivered curriculum for weekly coping skills sessions with groups of 20-50 early adolescents & their mentors Tailored sessions to address unique risk factors faced by our youth (e.g. community violence, chronic poverty, school dropout) Integrated therapeutic approaches from various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced & administered usability, feasibility, and satisfaction forms for coping skills training attendees (staff, mentors, & mentees) Evaluated and amended curriculum based on youth, mentor, and staff feedback. 09/2012 to 08/2014 MENTOR SUPERVISION TEAM LEADER & SUPERVISOR City , State Developed measures and organized platforms for more than 50 mentors to report contact with mentee Conducted thorough interviews with potential mentors, youth participants, and parents of youth in the mentoring intervention so to arrange meaningful and lasting youth-mentor relationships Supervised up to 8 mentor-mentee pairs at a time; monitored and documented all contact & activities between pairs Combined forces with teachers and parents regularly to assess the needs of and establish protective resources for our youth Organized weekly meetings with each supervisee to problem-solve, provide support, and address conflicts or concerns regarding their mentoring relationship. 09/2012 to 06/2014 TEACHING ASSISTANT Company Name － City , State Over the course of 6 academic terms, promoted engaging discussions, critical thinking, and a warm learning environment for groups of 50-60 undergraduate students enrolled in PSY-305 (a community-based service learning course). Was selected out of four graduate assistants to be ""Head Teaching Assistant"" of the course throughout 2013-14 academic year. Education and Training Present MASTER OF SCIENCE : General Psychology Clinical Child DePaul University － City , State GPA: GPA: 3.70 General Psychology Clinical Child GPA: 3.70 2012 BACHELOR OF ARTS : General Psychology Human Development DePaul University － City , State GPA: GPA: 3.51 Awarded Dean's List- 6 academic terms General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms Present Mentor Training Certificate - Mentoring Central 2014 - Present Safe Zone Allies Training & BUILD Diversity Certification - DePaul University 2013 - Present TF-CBT & CTG adaptation Certificate (childhood traumatic grief) (Web) 2012 - Present Collaborative Institutional Training Initiative (CITI) : Human Subjects Human Subjects Interests 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Personal Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 *Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement *Served as a role model and mentor; demonstrated and coached social and behavioral skill development *Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene Additional Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement Served as a role model and mentor; demonstrated and coached social and behavioral skill development Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene VOLUNTEER EXPERIENCE 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Skills academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique ",ARTS " LANGUAGE ARTS TEACHER Professional Summary To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.) Core Qualifications Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs. Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills Experience Language Arts Teacher August 2007 to Current Company Name - City , State Co-Advisor Team Leader August 1995 to May 2007 Company Name - City , State Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Administrator for the standardized Augmented Benchmark Test. Maintain accountability of students safety and whereabouts during hours of operations. Teach Language Arts daily to sixth grade students. Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts. Assess students reading and comprehensive skills through group discussion, testing, and oral and writing responses. Allowed students to use the computer for individual research projects and to gather information. Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom. Prepare lesson plans on the computer. Attends on-going staff development at Southeast Middle School throughout the school year. Attends on-going staff development for the Pine Bluff School District. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Administered tests and assessments. Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science. Certified Teacher August 1988 to May 1995 Company Name - City , State Played an important role in fostering the intellectual and social development of children during their formative years. Tutored fifth grade students that tested basic or below basic in Math and Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Leader of the Fifth grade team. Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Used a ""hands-on"" approach that uses ""props"" or ""manipulative's"" to help children understand abstract concepts, solve problems, and develop critical thought processes. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Prepared lesson plans. Administered test and assessments. Supervised students on playground duty, indoor and outdoor activities. Supervised students on field trips and other special events. Maintained control and accounted for whereabouts and safety of students. Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to ""Fun Day."" Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children. Introduced children to mathematics, language, science, and social studies. Used games, music, artwork, films, books, computers, and other tools to teach basic skills. Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music. Introduced letter recognition, phonics, numbers, and awareness of nature and science. Established a working relationship with the children and their parents. Education M.A : Elementary Education , May 2005 University of Arkansas at Pine Bluff - City , State , USA Elementary Education B.A : Elementary Education , May 1995 University of Arkansas at Pine Bluff - City , State , USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) and AEA (Arkansas Education Association) Personal Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher ",ARTS " VISUAL ARTS TEACHER Summary Art education professional  driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long scholars and learners. ​ Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed to cultivating student leadership Excellent classroom management   Social media savvy Traditional fine art skills 15 years experience in art education Lesson plan development Detail-oriented Accomplishments January 2017-Led 200 adults and students in art installation in Chiang Mai, Thailand.  Featured in local and international art exhibitions. Judging numerous state and regional art meets  SBISD Volunteer of the Year 2010 (Mentor)  Texas Association of Private and Parochial Schools- State Art Meet Director  NAEA chapter sponsor  Deans List 2 semesters  Rated Master Teacher in public school system Group Exhibitions 2014   IMAGO-Redemption, juried exhibition, Houston, TX 2014   18 Hands Gallery, juror Jay Hill, Houston TX 2014   Monumental Metal Works, Riddle Gallery, Bryan, TX 2015   8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015   Kuntsthaus, Artist in Residence Exhibition, Salzwedel, Germany 2015   Under the Radar , curator Sally Sprout, Williams Tower Houston, Tx 2016   Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016   Rising Eyes of Texas, prize juror-Anna Stothart, Rockport Center for the Arts  2016   IMAGO-In His Name, juried exhibition, Houston TX 2016   Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016   TeaPlusArt, juried exhibit by Clayhouston members, Houston, Tx 2016   The Jung Center, Spirit and Matter, juried exhibit, Houston, Tx 2017   Hardy and Nance Studios, Black and White exhibit, Houston, Tx 2017   Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 to 05/2014 Company Name City , State Challenged and motivated students through in-depth lectures and discussions. Lectured and communicated effectively with students from diverse backgrounds. Inspired students to translate their academic interests into the real world by taking positive actions in the visual arts. Served as faculty sponsor for NAHS  student club. Introduced students to the concepts of college writing. Advanced Art II and III and Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 to 02/2011 Company Name City , State   Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. http://hhsep.com/.   ​ Visual Arts Teacher 07/2009 to 01/2011 Company Name City , State Founding Member of Christian 501(c) 3. Organized and presented weekly hours of visual art hands-on activities.  Designed and created daily lesson plans for activities. http://www.newspringcenter.org ​ Visual Arts Teacher 02/2008 to 02/2009 Company Name City , State Implemented lesson plans focused on age and level-appropriate historical art lessons. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. http://www.cityartworks.org/  Visual Arts Teacher 02/2000 to 02/2006 Company Name City , State Initiated Award Winning Art Program http://www.faithwest.org/.  Designed lesson plans focused on age and level-appropriate material. Developed, administered and corrected tests and quizzes in a timely manner. Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. http://www.faithwest.org/.  Founding member of 501(c) 3 Vice Chairman 2010 and Board Member 02/1995 to 02/2011 Company Name City , State Formulated policy, drafted mission statement, Initiated website Volunteer high school teacher  http://www.cfmhouston.org/  Architectural Model Builder/Project manager 01/1981 to 05/1984 Company Name City , State Oversee construction of large scale architectural models. Education Master of Fine Arts 2016 Houston Baptist University City , State , USA Texas Art Education Conference Yearly ​ Graphic Design Course 2013 Kansas City Art Institute City , State , USA Advanced Placement Certificate 2006 Rice University City , State , USA Studio Art Bachelor of Science : Art Education 1980 University of Wisconsin City , State , USA Skills Word processing programs, Photoshop, Mac and Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips to 16 different countries Studying the different genres of art Biking Hiking Scuba Reading Bible study and visiting art galleries. Married 36 years with 2 married children ",ARTS " ENGLISH LANGUAGE ARTS TEACHER Summary I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019. Skills Educational Leadership Classroom Management Variety of Teaching Strategies Multimedia Teaching and Learning Inquiry-Based Learning Education 10/2013 to 06/2017 English Language Arts Teacher Company Name － City , State I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready. 06/2016 to 06/2017 Head Of English Department Company Name － City , State For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible. 07/2016 to 06/2017 ASB Advisor Company Name － City , State I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people. Education 2012 Master in Teaching : Secondary Education University of Washington － City , State , United States English Language Arts Endorsement English Language Learner Endorsement 2011 Bachelor of Arts : English University of Washington － City , State , United States Minor in Education, Learning and Society 2009 Associate of Arts Tacoma Community College － City , State , 98409 Running Start Program ",ARTS " MICHAEL'S ARTS AND CRAFTS STORE Summary I am a determined, hard-working individual with the zeal to accomplish any task or challenge I'm given, seeking to exceed expectations. In the next year, I plan to achieve a bachelor's degree in Environmental Technology and Management, and attain a job in the field of sustainable design and technologies. Experience Michael's Arts and Crafts Store March 2017 to Current Company Name － City , State  (Capital Blvd. location) Aid Store Manager, Assistant Store Manager, Full-Time Replenishment Manager in day to day operations and planning; unload and stock store merchandise. Train new Replenishment associates. Employee of the Month (July) February 2016 to March 2017 Company Name － City , State Provide customer service on the sales floor, manage day/night-time associates and store operations. Train and assess new associates. (Assumed position at Brier Creek, Raleigh, NC location in October 2015) June 2015 to February 2016 Company Name － City , State (Brier Creek Location) Support Specialist: Prepare cash registers, count money, and prepare documentation for the bank deposit. Manage cashiers in the morning. Sales Associate/Cashier: Offer customer service and efficiently run a cash register. Knowledge and Certifications ArcGIS Program Water Quality Testing Stream Assessment Tree Inventory OSHA 40 Hour HAZWOPER Certification Education and Training Associate of Science : Liberal Arts Science and Mathematics , 2015 SUNY Adirondack － City , State Dean's List Graduated Cum Laude Bachelor of Science : Environmental Technology and Management , 2018 North Carolina State University － City , State Projects: Richard R. Lee Estate (Clayton, NC) Phase III Environmental Site Assessment Skills Customer Service Management Inventory Management Communication ",ARTS " TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 to Current Company Name － City , State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills: Performs substitute teacher duties for various schools in Caddo Parish on a long term basis. Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP) Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience. Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting. Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards. Performs other administrative duties as needed. Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior. October 2000 to December 2007 Company Name － City , State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills: Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Negotiated contracts and payment for freight deliveries, driver employment, and payroll. Completed and mailed bills, contracts, policies, invoices and checks. Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction. Translated business needs and priorities into actionable logistics strategies. Minimized damages and repair costs through careful management and implementation of preventative maintenance program. Assigned workloads for three transportation personnel to ensure profitability. E-mailed suppliers, carriers and customers with freight status Cultivated a positive rapport with employees to boost company morale and promote employee retention. Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business. Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits Supply Logistics Manager and Customer Service Specialist September 1992 to July 1999 Company Name － City , State Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Education Master of Science : Management, Business /Project , 2010-02-09 Colorado Technical University － City , State , US Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA : Human Resource Management , 2008-12-27 Colorado Technical University － City , State , US Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor of Science : Business Administration, TRAINING , 2007-05-05 Colorado Technical University － City , State , US Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 to July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training ",ARTS " 8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Seeking a position that will be both challenging and fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth on 2013-2014 school year End of Grade Assessment for Reading. Chosen to be an assessment creator for the North Learning Community in Charlotte Mecklenburg Schools, based on high growth for 2013-2014 End of Grade assessment scores. Helped more than 75% students reach their Individual Education Program goals. Chaperoned the 8th grade trip to The Outer Banks with 120 students. Education 2013 Teaching Middle Grades Language Arts University of North Carolina at Charlotte － City , State , U.S. 2011 Bachelor of Arts : English University of North Carolina at Charlotte － City , State , U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 to Current 8th Grade Language Arts Teacher Company Name － City , State Attend professional development, communications with parents, assessments of students, and staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish and maintain positive relationships with students, parents, and colleagues Teach students that are academically struggling and in need of a small classroom setting for successful development. 10/2013 to 05/2016 6th/8th Grade Language Arts Tutor Company Name － City , State Provided students with an academically enriched opportunity that addresses core skills for mastery level performance. Helped bridge the academic gap documented by school assessments. Enhanced student skill and overall academic success at Ridge Road. Professional Leadership 10/2015 to Current Advisor Company Name － City , State Create an outlet and social transitional aid for Ridge Road's 8th Grade ladies, heading to high school. Cover common issues that the young ladies face daily such as; health, fitness, daily troubles, social media, self advocacy, public speaking, and studies. Award participants with awards, scholarships, and gifts from the community sponsors. 08/2015 to Current Company Name － City , State Help to improve lines of communication and to promote a free exchange of ideas to facilitate the educational process in the school buildings. Address issues of common concern in the building, including but not limited to discipline, scheduling, money collection, health and safety, and professional employees doing administrative duties. Submit a quarterly report of all meetings and recommendations to the staff in the building. 08/2015 to Current Teacher Leader Company Name － City , State Facilitate the involvement of the school community in the development of the School Improvement Plan Encourage, support and create opportunities for involvement from parents in the community Contribute to the design of the School Improvement Plan Monitor the effectiveness of the School Improvement Plan Use data as the driving force to create programmatic instructional change Facilitate communication within the Professional Learning Community 08/2015 to Current Advisor Company Name － City , State Work with and through Student Leaders to carry out a phase of their civic education and enhance their leadership skills Serve as a resource person, a leader to all the members of the Student Council Build and develop Student Council Members Leadership skills in areas such as communication, goal setting, team building, time management, group dynamics, diversity, problem solving, and project planning Help to mold attitudes and character of Student Leaders Professional Development. 06/2015 to Current Teacher Leader Company Name － City , State Coordinate the improvement of instruction of the school based on data. Serve in an advisory capacity to the principal/director and support the development and implementation of the School Improvement Plan. Reflect, assess, and plan schools data usage and effectiveness with a focus on student leadership and achievement. Professional Development 04/2014 to 12/2014 CTI Fellow Company Name － City , State Enrolled and participated in one of CTI's eight multidisciplinary seminars (Visual Storytelling in Young Adult and Children's Literature). Spent the summer reading and researching related curriculum units in which to develop for students. Created curriculum unit to generate learning beyond the classroom. Published curriculum unit to CTI and Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, and Prejudice. 03/2016 RCA Educator Trainee Company Name － City , State Learned ways to increase student engagement, ensure academic rigor, and create a climate and culture that leads to success Observed master teachers in action Engaged in dynamic workshops Discovered how to implement the ""Three Pillars of RCA"" at my school 05/2014 to 08/2014 Servant Leader Intern Company Name － City , State Attended National Freedom School Training in Tennessee with interns from around the country and in-town training with Freedom School Partners Set-up, maintain and breakdown classroom space Served as energetic Harambee' leaders each day of local program operation Delivered the Integrated Reading Curriculum to a class of ten or more students for 6 weeks during the summer months, *according to the standards developed by the Children's Defense Fund Served as a leader of afternoon activities and other special events; chaperone field trips Maintained health and safety standards & accurate records relating to attendance and first aid Collaborated with the program staff to establish and maintain a positive, supportive and structured environment for the *children entrusted to their care. Skills AP Style, MLA Style, CANVAS, goal setting, health and safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops ",ARTS " BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER Summary Dedicated and enthusiastic professional with over four years' experience in education. Proven expertise in establishing rapport and building trust among students, parents, administrators and community members. Possess strong communication skills and ability to partner across departments within and outside of an organization to meet the needs of students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work with parents Professional Experience 08/2014 to Current Bilingual Language Arts Sixth Grade Teacher Company Name － City , State Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee. 01/2014 to 05/2014 Bilingual Substitute Teacher Company Name － City , State Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education. Provided key support for teachers on leave. 07/2013 to 01/2014 Bilingual 4th Grade Teacher Company Name － City , State Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training. 04/2011 to 07/2012 Student Development Assistant Company Name － City , State Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students. 06/2010 to 07/2010 Academic Advisor/ Spanish Instructor Company Name － City , State Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies. 07/2009 to 07/2010 Program Coordinator Company Name － City , State Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position. 01/2009 to 05/2009 Math Teacher Company Name － City , State Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish. Education and Training May 2011 Tarrant County College Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University 2009 Bachelor of Arts : International Studies Elon University － City , State International Studies Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club Alamance County Community College Affiliations Association of Texas Professional Educators (ATPE) LANGUAGES English and Spanish Skills arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops ",ARTS " 6 - 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working with special needs students Classroom management Effectively work with parents Clear public speaking skills Achievements  Student Development Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans. Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses. Education Strategies Employed journalism writing techniques to 8th graders during instruction to improve the development of writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in ""improvement"" status. Counseling Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Professional Experience Company Name City , State 6 - 8 Language Arts Grade Teacher 01/2005 to 08/2009 Developed lesson plans to meet academic, intellectual and social needs of students. Performed student background reviews to develop culturally diverse lessons. Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class. Empowered learners to reflect and self-assess performance. Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students. Developed, administered and corrected assessments in a timely manner. Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes. Collaborated ideas for performance improvement during IEP meetings. Presented effective professional development learning strategies to faculty. Empowered students to engage in community opportunities beyond school. Company Name City , State Administrative Assistant to Chief Nursing Officer 07/2003 to 11/2004 Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer. Designed a new filing system for efficient work flow. Managed multiple projects for nursing directors. Handled multiple phone line system. Coordinated conferences on and off site. Documented reports on confidential patient concerns. Managed administrative calendars. Created correspondence and presentations using Microsoft Word Programs. Company Name City , State Administrative Assistant to Nursing Director 01/2001 to 01/2003 Managed the director's calendar and travel arrangements. Organized nursing conferences on site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City , State Project Manager 01/1997 to 01/2001 Headed the recruitment of clerical staff Trained five employees. Advised the president of staff promotion. Managed the release of press kits. Created and edited content for website. Collaborated with web designer on content layout. Designed stockholder certificates. Lectured at trade shows in Seattle and Paris. Instructed business professionals on the use of products and services. Education Master in Education : Instruction, Curriculum & Assessment 2014 Strayer University , City , State Graduated Summa Cum Laude, 4.0 GPA Professional Development : Education 2009 University of Phoenix 18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies. Bachelor of Science : Broadcast Journalism 2003 Brooklyn College , City , State 27 additional credits in sociology coursework Associate of Applied Science : Print Media Journalism 1996 Kingsborough Community College , City , State Skills Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher. ",ARTS " SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER Profile Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world. Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog. He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world. Highlights Lesson Planning Unit Creating through Backward Design Well versed in implementation of the Common Core Academic performance evaluations IEP familiarity Differentiating Lessons to address EC modifications Professional Learning Community Lead Teacher Sixth Grade English Language Arts teacher Eight Years of teaching AIG students English Literacy Tutoring experience Served as a member of the Academically/Intellectually Gifted Committee SIOP trained for addressing ELL needs Sixth Grade staff representative on the School Improvement Committee MS Office proficient PowerSchool proficient Bilingual in Bahasa Indonesia Coached a Battle-of-the-Books academic competition team Assistant Coach for a district champion middle school soccer team Assisted with coaching a local youth soccer team with 20 children for 2 years Consulted with coaching staff of a district champion middle school soccer team Accomplishments For twelve years, I have worked with a diverse community of students in public schools in North Carolina. I have challenged each student to rise above the difficulties of life and embrace the gifts and opportunities bestowed on each individual under God's providence. Experience Sixth Grade English Language Arts Teacher Aug 2007 to Jun 2015 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through several Professional Learning Communities. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Sixth Grade English Language Arts Teacher Aug 2003 to Jun 2007 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through regular team and content area meetings. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Pastoral Care Ministerial Internship Jun 2002 to Aug 2002 Company Name － City , State Internship in Pastoral Services counseling in the HIV/AIDS clinic. Assisted in gathering data and information for a grant and publications. Created materials and program for education local congregations about HIV/AIDS. Duke Divinity School Ministerial Intern Jun 2001 to Jun 2002 Company Name － City , State Given charge of youth group activities and spiritual education. Planned and conducted an educational mission trip to Washington D.C. Planned weekly and monthly activities for spiritual and social growth of the youth. Instructed and counseled youth on religious and social issues. Substitute Teacher Sep 1999 to May 2000 Company Name － City , State Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom. Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency. Taught and observed in nearly every grade from Kindergarten to High School Senior English. Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor Jun 1996 to Aug 1996 Company Name － City , State Develop teaching materials and programing for an ""Intensive English Holiday Package."" Create individualized lesson plans for students with varied English competencies. Assist students with English pronunciation and syntax. Supervised students excursions to various attractions around Jakarta and guiding conversation in English. Education Program in Teacher Licensing , Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City , State , USA Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line. M.Div. , Theology 2002 Duke Divinity School, Duke University － City , State , USA M.Div. is a 3 year academic program Did not complete the degree program Exited the program to pursue teaching Bachelor of Arts , History & English 1999 Milligan College － City , State , USA Liberal Arts coursework followed the Humanities model of holistic inquiry. Minor in Bible or Biblical Studies (Religion) History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation. Skills Helping Student Learn How to Apply their Faith to Critically Engage the World Identify How our Culture and the Society Subtlety Challenge our Faith. Identify and Explaining the Forces and Trends that Propel Human History. Instructional Planning and Implementation. Differentiating Instruction to Address Students Learning Styles Challenging Students to Pursue Excellence in All Things Assist students in Developing a Dynamic and Personal Writing Style Additional Information Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga. My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ. I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice. I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS. I believe this is the kind of ministry that God has interwoven into the fibers of my very being. Interests Intellectual   Church History Ancient History Asian History Theology & Philosophy Literature Poetry Political Science Athletics   Soccer Hiking Basketball Fine Arts   Creative Writing Drama/Theater Music Appreciation ",ARTS " READING, SPEECH & LANGUAGE ARTS TEACHER Summary Designed and implemented four original classroom curricula Self-driven, resourceful leader * Excellent communication and interpersonal skills Accomplished public speaker * Effectively collaborates with all levels of staff members Fosters quality relationships with students * Creates a fun and challenging learning environment for students Computer proficient and adaptable to new technology * Leads a creative, yet organized and structured classroom Possesses a genuine interest in students' cognitive and social growth Extremely familiar with 6th and 9th Grade Language Arts Common Core Standards Accomplishments Four years experience as yearbook advisor Transitioned the yearbook creation process to successfully use computers and digital photos* Selected, oversaw and provided technology training to a student staff of 20 Organized and supervised production of graduation ceremony video show Responsible for yearbook planning, budget, sales, advertising, ordering distribution and final editing One year experience teaching Psychology Elective Social Studies course for juniors and seniors Taught introductory Psychology concepts and facilitated independent projects Professional Development, Activities and Honors Active volunteer with Saginaw Bay Riverdawgs Travel Baseball * Chaperoned several Middle and High School Dances Host teacher to four pre-service education students * Served on National Honor Society selection committee * Coordinated with Dow College Opportunity Program * SVSU new teacher panel participant * Nominated students for People to People Ambassador Program * Organized Absolutely Incredible Kid Day participants * Addressed SVSU Board of Directors * Attended several Jostens yearbook training seminars * Coordinated student field trips for English, Yearbook & Psychology * Attended SVSU's Women's Leadership Forum, 2006 * Selected three times to attend Top 10% Life Touch Luncheon * SVSU student teaching seminar mock interview candidate * Wrote numerous letters of recommendation for co-op and college admissions students Completed 2012-13 Reader's Workshop 3-8 with Alicia Kubacki (MAISA Units) Completed Sign Post (Notice and Note) reading strategy training with Dr. Anita Kepley. Experience Reading, Speech & Language Arts Teacher January 2000 to January 2015 Company Name - City , State Currently taking an educational leave of absence) Four years experience teaching 6th Grade English Language Arts (including co-teaching experience) Designed and implemented original reading curriculum around Common Core Standards Focused on reading comprehension, spelling and vocabulary Specifically focused on the three genres of adventure, science-fiction and historical fiction Nine years experience teaching speech communication Designed and implemented original classroom curriculum Focused on communication concepts, speech delivery skills and formats Integrated individual and group projects and assessment Ten years experience teaching sophomore English -- American Literature Taught novels, short stories, plays, poetry and research paper process Focused on improving student's writing, vocabulary and reading comprehension Three years experience teaching Analytical Reading Elective English course for juniors and seniors Analyzed literature, poetry and literary devices Facilitated two trips to read to elementary school students Four years experience teaching freshman English - Literature Survey (including co-teaching experience) Taught novels, short stories, poetry, grammar and expository writing Focused on improving student's writing, vocabulary and reading comprehension One year experience co-teaching English Skills Competency course designed to prepare students for ninth grade English Focused on reading, writing, spelling and grammar Co-designed an intensive unit covering career awareness and preparation One semester experience teaching Creative Writing Elective English course for junior and seniors Designed and implemented original classroom curriculum Explored eight different genres of creative writing. Education Master of Arts Degree : Secondary Classroom Saginaw Valley State University; University - City , State 9 Credits Completed Secondary Classroom Teaching 6 Credits in Progress (K-12 Literacy Specialist) Recipient of the U.S. Dept. of Education TEACH Grant Program Secondary Teaching Certification : Communication & Theater English and Psychology , 2000 Saginaw Valley State University; University - City , State Communication & Theater English and Psychology Bachelor of Applied Arts Degree : Interpersonal and Public Communication Marketing , 1995 Central Michigan University - City , State Interpersonal and Public Communication Marketing Teaching Certification Michigan Secondary (6-12) Professional Education Certificate * Speech, Dramatic Arts/Theater (BD) * English (BA) * Psychology (CE) Skills Arts, BA, Creative Writing, delivery, English, fiction, novels, poetry, Progress, Psychology, Reading, read, research, short stories, Speech, Teaching 6, Teaching, teaching 6 ",ARTS " EP HIGH SCHOOL ENGLISH AND LANGUAGE ARTS TEACHER Professional Summary Licensed English Teacher and K-12 School Administrator experienced in designing and implementing programs and developing curriculum to help students achieve academic goals and prepare for career interests. Skilled in creating flexible programming and specialized learning experiences that embody mission, vision and strategic direction of educational institution. Skills Student records management Differentiated instruction Classroom management Group and individual instruction Conflict resolution techniques Lesson Planning Analytical skills Flexible & Adaptable Supervision Interpersonal Communication Work History 08/2018 to Current High School English and Language Arts Teacher Company Name | City , State Continually improve instruction to ensure academic growth. Collaborate with faculty and community members to improve education and provide opportunities for students. Record and monitor student progress using multiple methods. Effectively communicate with administration, parents, and students about student achievement. Collaboration with a mentor teacher. Prepare and implement lesson plans covering required course topics. Administer assessments and standardized tests to evaluate student progress. Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge. Plan dynamic lessons to increase student comprehension of books and literary concepts. Adapt lesson plans and curricula to student interests, increasing GPAs and student engagement. Complete in-service and additional training to maintain professional growth. Consult with teachers to identify and adopt successful instructional strategies. Establish appropriate deadlines and provide complete instructions for reading assignments and homework. Work with administrators on behavioral issues to support the needs of all students. Cultivate relationships with parents for a complete support network. Help students develop important learning skills and good study habits useful in trade school or college education. Keep classroom organized, clean, and safe for all students and visitors. Plan coursework to introduce students to important literature. Prepare comprehensive English curriculum for multiple classes. Lead interesting and diverse group activities to engage students in the course material. Utilize multimedia strategies and technology to convey information in fresh and interesting ways. 01/2018 to 06/2018 School Culture Coordinator Company Name | City , State Supported the establishment of positive and safe school culture. Oversaw the development and implementation of student supports and interventions. Built and maintained positive work relationships with community-based organizations and service providers. Conducted home visits in shelters, transitional housing programs, or a location of a family's choosing, as needed. Supported the coordination and implementation of a proactive school-wide behavior management system with meaningful incentives. Played an active role in coordinating school partnerships to increase student engagement and success. Organized school events and town hall meetings that encourage community connection and investment in the school culture. Served as a liaison to families and facilitate parent education in support of school culture policies. Facilitated staff training on student-teacher relationships, classroom management, and school culture. Gathered student and staff input through focus groups and committee work. Was a member of the Social-Emotional Learning Subcommittee for PPSD. Accurately monitored and analyzed daily student attendance and discipline records. Worked close with Middle School Deans of Students to strategically build strong communication, systems, and structures that will enhance the school improvement plan. Restorative Justice Circle Facilitator at Gilbert Stuart Middle School. Integrated new programs and resources and reinvigorated existing ones to support positive school culture. Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system. Collaborated with school leadership team to create and manage safe, welcoming learning environment for all students. Researched and implemented new initiatives to further develop school culture. 09/2013 to 01/2018 Education Advisor Company Name | City , State Developed relationships with GEAR UP students, guide them in academic decisions, social development, and career exploration. Formed and maintained professional relationships with GEAR UP students, school administrators, community agencies, and other service providers. Provided workshops on college/career awareness and life skills. Supported and assisted with all academic, cultural, and parental program activities. Assisted with the collection of all required forms. Prepared monthly and quarterly reports. Coordinated field trips and school events weekly. Helped high school students with the common app and financial aid/award letters. Participated in professional development and program meetings. Office hours were available onsite where students were welcomed to come in and discuss how to improve their grades. Helped students by providing targeted interventions based on student data. Academic interventions year-round. Assigned lunch duty by administration weekly. Participated in weekly cluster meetings with grade-level teachers. Provided extra academic support and guidance. Made weekly phone calls to families to set up in-school meetings with grade-level cluster teams. Met with low-level learners to set up individualized in-school action plans for student progress based on state standards and learning goals. Worked with school social worker to help identify how to service student's specific academic and emotional needs. Was a member of the School Climate Team. Helped teachers and administration as needed with translating. Facilitated classroom workshops to help students make good academic decisions and have a growth mindset. Hosted STEM after-school club called Girls Who Code and took participating students on STEM-related field trips throughout the academic year. Improved school attendance through interventions and school initiates. Worked with students with 504 plans and students with IEP's Attended IEP meetings with parents and special education teachers. Advised and counseled parents and students to meet educational needs and enhance academic development. Developed educational plans with students to build skills required to pursue academic and career interests. Maintained frequent and regular communications with families through newsletters, social media and parent-teacher conferences. Established professional and cooperative working relationships by maintaining visible and accessible presence in school community. Chaperoned outside events and field trips to facilitate student social development. 08/2011 to 09/2013 Academic Advisor Company Name | City , State Developed relationships with students, guide them in academic decisions & social development, career exploration, and help students get ready for college. Developed good relationships with parents and attend a minimum of 4 home visits a month. Served as a positive role model for children. Hosted after-school programs and taught students life skills, financial literacy, and college readiness skills. Attended academic field trips with students to enhance their knowledge on different career choices and college. Worked with students with 504 plans and students with IEP's. Attended IEP meetings with parents and special education teachers. Completion of the grant-funded program grants children scholarship money for college. Met deadlines weekly. Tracked and recorded data based on every student in the program. Attend extracurricular activities with students and staff from the middle school department. Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Provided comprehensive support services encompassing career and personal goals of student. Education 05/2017 M.Ed | Education Administration Providence College , City , State Graduate Courses: · School Law · Program Evaluation- System Approach to School Improvement · School-Community Relations · Supervision of Instruction · School Finance · The Administration of Leadership in the K-12 Schools · Curriculum Design and Construction · Fundamentals of Research · Supervision/Personnel Problems in Education · Data Analysis, Technology 08/2014 Teacher Certification Program (TCP) | Teacher Prep Program Providence College , City , State 05/2011 Bachelor of Arts | Political Science University Of Rhode Island , City , State Minored in African American Studies and Woman Studies Accomplishments Recipient of the Francis and Mildred Sullivan & Rose A. Coccia Scholarship Fund. The annual distribution for the Francis and Mildred Sullivan and the Rose A. Coccia Scholarship Fund are used to provide scholarship grants to deserving students who are enrolled in a Providence College Masters of Education degree program. Presented at the MEOA conference on DREAMing of a Better Future: Helping Undocumented Students access Higher Education, Oct 2014 Certifications Washington D.C BUILDING LEVEL ADMINISTRATOR CERTIFICATE (12001) Pre-Kindergarten-Grade12 Maryland New Teacher Certification valid for 4 years 2018-2022 Affiliations Massachusetts Educational Opportunity Association (MEOA) Board Member since 2014 -Founded in 1984, the Massachusetts Educational Opportunity Association (MEOA) is a 501(c) ",ARTS " THEATER ARTS TEACHER & PROGRAM DIRECTOR Summary Passionate and dedicated Theater Arts Teacher with expertise in secondary curriculum development, classroom management, relationship building, continued professional development and management of a successful Theater Arts program for over six years. Highlights Valid and Current Teaching Certification in Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center & Project Discovery Partner & Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor and Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose and Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher of the Month Partner with Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher & Program Director August 2008 to Current Company Name － City , State Theater Arts 1-4, Technical Theater and Theater Arts Production to grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor & Judge Direct Fall Play Production or Musical Maintain professional and student memberships, auditions, travel and workshops Drama Club Sponsor Maintain Drama Club Activity Funds and club activities Account Management Supervisor to Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook and EHS Theater Arts Twitter pages Draft and publish Eustace ISD ""The Yard"" for Theater Arts Secondary English III & TAAS Language Arts Teacher July 2000 to August 2002 Company Name － City , State Secondary English & Literature; TAAS Language Arts 9th-11th Preparatory and Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set and communicated ground rules for the classroom based on respect and personal responsibility. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Established positive relationships with students, parents, colleagues and administrators. Coached students and reviewed test material in preparation for Texas state-wide standardized tests. Integrated technology into the curriculum to develop students' word processing and research skills. Secondary English III & Theater Arts I Teacher June 1998 to July 2000 Company Name － City , State English III and Beginning Theater Arts Teacher for grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption . Secondary Student Teacher January 1998 to April 1998 Company Name － City , State Secondary Student Teacher for Theater Arts I and English.III Classroom management Co-director of class plays Assisted with UIL one act play competition Acting and Creative Dramatics Theater Teacher October 1997 to January 1998 Company Name － City , State Teaching Artist: Acting III and Musical Theater. Implemented lesson plans in creative dramatic projects, singing, dancing, and voice. Conducted activities, instructed small groups, and provided whole class instruction. Leader of all group performances and exercises. Acting Teacher June 1997 to August 1997 Company Name － City , State Elementary Creative Dramatics teaching artist for Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction and lead all group performances and exercises. Secondary Teaching Residency January 1997 to May 1997 Company Name － City , State Mentor for Speech and English students Instruction of small groups, whole class instruction General Grading Rubrics and Assessment Secondary Teaching Internship January 1997 to May 1997 Company Name － City , State One on one instruction, instructing small groups, and providing whole class instruction. Education Bachelor of Arts in Theater Arts : Theater Arts , 1998 University of Texas at Arlington － City , State , US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate of Arts : Liberal Arts , 1995 Tarrant County Community College － City , State , US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate : Liberal Arts Mabank High School － City , State , US National Honor Society - Top 15 Student Council Officer and Member Drill Team Dance Team Key Club Member Key Speaker and President of Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club of Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting and Implementation ",ARTS " INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain the position as the resource room teacher at Howell Township Public Schools. Summary of Qualifications Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles. Highly educated in differentiated classrooms. Determined to maximize the educational achievement of each student. Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working and organized. Knowledge and respect for all students and parental rights. Professional leadership and management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated to continuous professional development. Experience Intervention Specialist Teacher of Math and Language Arts October 2013 to May 2014 Company Name － City , State Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students. Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals. Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction. Attended and gained knowledge at numerous in-services. Improved overall lexiles and test scores. Facilitated group lessons dependent on student reading levels determined by running record assessments. Evaluated student growth through progress monitoring of formal and informal assessments. Instructed students in accordance with schedules previously devised. Enhanced lessons using Smart Board technology and computers. Assessed on a regular basis, objectives students have set for themselves. Led a basic skills class of 5-7 students at a time out of 37. Conducted small group and individual classroom activities with students based on differentiated learning needs. 2nd Grade Replacement Teacher January 2013 to August 2013 Company Name － City , State implemented positive behavior management using the color system. Developed clear objectives for students and parents for all lessons and activities. Designed differentiated common core lesson plans and activities to meet the needs of all learners. Enhanced lessons using Smartboard technology, I-Pads, and computer lab. Assessed student growth through informal and formal assessments. Developed lessons in accordance to student reading levels determined by quarterly running record testing. Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences. Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 to December 2012 Company Name － City , State Established and communicated clear objectives for all lessons, units and projects to both students and parents. Enhanced lessons using Smart Board technology and computers. Promoted language development skills through reading and storytelling. Encouraged students to be understanding of others. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education, Certifications, Endorements Bachelor of Arts : Psychology , December 2012 Georgian Court University － City , State GPA: Cum Laude Coursework in Psychology and Sociology Coursework in Intercultural and Group Communication Coursework in Educational Psychology NJ Teacher Certification : Elementary Education (K-6) , 2012 Georgian Court University － City , State Emphasis in Child Development Coursework in Professional Development in Reading Education in Reading training Technology in the classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement : Teacher of Students with Disabilities , 2012 Georgian Court University － City , State Coursework in Assessment and Instruction of Students with Disabilities Child and Early Adolescent Development Inclusive Education Associate of Arts : Education , 2009 Brookdale Community College － City , State Associate of Applied Science : Fashion Merchandising , 2007 Brookdale Community College － City , State Nicole Harrison Peters 732-513-7727 Nic_Harrison@aol.com ",ARTS " ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist with a unique balance of comprehensive, academic, wet-bench experience across all research sectors, a strategic understanding of scientific business including field marketing and technical sales, along with an ability to work alongside dynamic, intelligent teammates to close business for the team. Areas of Expertise Time and Territory Management  Molecular Biology Techniques  Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software  Product Specialist/FAS Experience February 2013 to December 2015 Company Name City , State Adjunct Faculty, Zanvyl Kreiger School of Arts and Sciences, Advanced Academic Programs Co-Designed and Lectured for 12-14 graduate students attending the High Throughput Screening (HTS) and Automation Lab Course Designed and executed 7 labs across the spectrum of detection chemistries commonly used in HTS labs throughout the semester Provided lectures on the complex physical chemistry principles of all reagents used in the HTS labs Helped educate graduate students on the unique techniques used in an HTS lab as well as the unique instrumentation, software analysis and experimental designs used in these settings Created quizzes, exams and a final comprehensive exam required for grading purposes as. November 2005 to Current Company Name City , State Senior Field Application Scientist/Product Specialist Member of a regional sales team in our Discovery and Analytical Solutions division of PerkinElmer that includes 3 account managers across PA, DE, MD,DC, VA, NC and SC Provide pre-sales and post-sales application support that will generate expected revenues in 2016 of $5.6 Million in the territory. Facilitate relational sales through field support in diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic and Pre-Clinical Labs Initiate scientific discussions to introduce and simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers and analysis software for complex small molecule, large molecule, basic biology and liquid-handling-aided, assay development projects Interact with users of PerkinElmer's detection chemistries to disseminate technical education to our researcher community through various platforms such as live seminars, webinars, conference calls and individual protocol reviews. Collaborate with scientists on the bench for comprehensive, proof-of-concept, wet lab demonstrations of our Alpha, LANCE, DELFIA and Luminescence chemistries in 96, 384 or 1536 well plates in our multimodal plate readers Advise users on the proper experimental (assay) design, provide valuable expertise in constructing matrices for assay development, help construct efficient protocol workflows and assist with rational data analysis for conclusive results or necessary troubleshooting next steps Design and execute offsite, internal, applications and instrument trainings for Sales Specialist as well as FAS Gather and organize customer feedback from the field for distribution among the appropriate internal organizations such as Field Marketing, Strategic Marketing, R & D, Reagent Manufacturing and Instrument Manufacturing Acted on specific customer feedback and applied my background in molecular biology, virology, cell biology and immunology to work with R & D internally to troubleshoot a field issue, design an assay or push a commercial kit idea to provide users with more relevant reagent solutions based on our detection chemistries. February 2000 to November 2005 Company Name City , State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations on applicable Applied Biosystems product lines to internal and external customers through several different formats, telephone, email, voice-mail, or in person Act as a liaison between the product group, sales, service and our customers to add value to our offerings through pre-sales, post-sales, service calls and internal interactions Maintain leadership role in managing and communicating Sample Preparation Systems information to our TAS group Conduct training seminars on Sample Preparation Systems (SPS), PCR, SDS and Real Time instrumentation, chemistry and theory for education of the entire AB Support Organization, Sales and external customers Contribute concise sales trainings/support, small staff trainings, and internal colleague interactions to preserve the continuity of the AB message across the organization Create and edit support documentation, FAQs, tutorials and instructions as help for customers using AB products, resources and theories Train new hires, with critical introductory information, necessary for the knowledge base of a strong TAS. Help to update colleagues with new product or theoretical information as we constantly expand our knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties for TAS group. August 1995 to February 2000 Company Name City , State Biologist Constructed a full-length consensus clone of GB Virus B (GBV-B), an animal virus genetically and clinically related to the human Hepatitis C Virus Used nested RT-PCR to obtain viral cDNA from a serum pool chosen as the GBV-B cloning source. Discovered novel sequence at the 3' end of the GBV-B genome by a combination of 5' RACE and RNA-ligase mediated RNA circularization PCR methods and proved that it was critical for infection. Evaluated viral titers in vivo by nested RT-PCR (5). Constructed an infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data to support the current argument that HGV (or GBV-C) was not a hepatitis virus with clinically relevant disease. Discovered valuable information about the viability of GB Virus A (GBV-A) and GB Virus B (GBV-B), monkey viruses, to serve as surrogate models for studying their relationship to HCV. Performed computer analysis on RNA structures (in-house software) and DNA sequences, using GCG Wisconsin Package, (analysis software), for determining the 5' and 3' ends of the GBV-B genome. Created written guidelines for standard laboratory procedures in a Clean Room environment. Trained experienced technical personnel to use standard appropriate molecular protocols for contamination control and safety. Developed professional relationships with internal and external vendors for cost effective procurement of critical supplies and perishable reagents. July 1992 to August 1995 Company Name City , State Research Assistant II Assembled HIV retroviral vectors for using common cloning methodologies. Transfected cloned HIV DNA into mammalian cell lines testing HIV gene expression Tested RNA transcription and DNA integration by Northern blot and Southern blot. Applied cell culture techniques to maintain and prepare cell lines for viral studies. Analyzed specific transfected cell lines for syncytium formation as a marker of in vitro HIV infection Performed DNA sequence data analysis using an ABI 373 A automated sequencer Synthesized the necessary primers using the oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software as well as Sequencer software Contributed molecular biology assistance to scientists studying HIV and SIV infection. March 1989 to July 1992 Company Name City , State Process Development Associate Performed microbiological screening to elucidate proteins with commercial value. Conducted chemiluminescent, spectrophotometric assays for protease activity to evaluate novel proteins for further processing. Conducted checks for bacterial pH, aeration, glucose levels, and enzyme production Operated 10-1000 L fermenters for production of marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation and enzyme assays as quality controls for biologicals produced in pilot scale. Education 2002 Johns Hopkins University City , State Biotechnology Biotechnology 1988 East Carolina University City , State Bachelor of Science : Biotechnology Biotechnology Interests 30 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball and Soccer *Elected to Mother Seton Parish Council (June 2003) *Appointed to St. Paul's Parish Council (June 2012) *2nd Degree Member of Knights of Columbus *Board Member of St. Ann's CYO Affiliations Member: SLAS (Society for Lab Automation and Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years of youth sports service including: Co-Director of K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball and Soccer Elected to Mother Seton Parish Council (June 2003) 2nd Degree Member of Knights of Columbus Board Member of St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR,  sample preparation, assay design, assay development,  assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time and territory management ",ARTS " COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification - ",ARTS " ASSISTANT PRINCIPAL Summary Educational Administration Assistant Principal with 12 years in education and exceptional people skills. Create and monitor a positive safe school cultural environment that ensures growth of both students and staff.  Inspire motivation to learn, skilled at building secure relationships between communities, parents, students and teachers.   Core Qualifications COMPUTER PROFICIENCY Microsoft Office Suite Adobe: InDesign Adobe Photoshop Adobe Illustrator CAD Quark Xpress Prezi Goggle Share Documents MENTOR EXPERIENCE 10 years mentor experience: students and teachers Motivating students ​Behavior Modification Learning style assessment Building Relations Goal Setting Team Building Problem Solver Professional Experience Assistant Principal 08/2013 to Current Company Name City , State Supervise Staff Coordinate substitute schedule, facilitate sub placement Supervise and monitor staff attendance Assist in staffing highly qualified teachers -(interview prospective candidates) Assist Principal with developing staff meetings Coordinate staff development Conduct staff observations and conferences Assist principal with team building Generate staff warnings Supervise and assign staff duties Counseling Serve as student mentor and counselor when academic problems and personal adjustments arise, arrange meetings with guardians to reach solutionsAdvise  teachers and parents of counseling referral process.  Foster student- teacher relationships Advise staff of implementing classroom management strategies Liaison for school counseling services (DePelchin) Parent Communication Regularly meet with parents to discuss student issues and course weakness areas. Inform parents of school events or school closures Liaison for parent teacher conferences, student discipline policies and teacher student conferences PTO Liaison Design School Newsletters Authorize school reaches (broadcast communication) Plan Development Plan, coordinate, and supervise after school activities plus clubs  Create Staff Directory Create Teacher's Manual Ensure district polices and procedures are implemented Initiate and supervise at risk Student (Mentor Program)  Supervise plus coordinate award ceremonies, athletic events, graduations, field trips and fundraisers School Safety Coordinate school wide climate and culture training modules  Conduct Health and Safety Meetings Supervise Health Safety Coordinate inter department training for Crises Prevention Intervention (CPI) Coordinate building inspections, ensure building permits are current I nspect fire extinguishers Implement district student discipline policies  procedure Generate and Implement Emergency Operations Plan Conduct monthly fire and safety drills Supervise  mandated state required safety training (Required Reporting Child Abuse) Art Teacher 08/2007 to 07/2013 Company Name City , State Art Teacher Taught art grades 6-8, collaborated with staff, Administration and V.I.P.S. (Volunteer Parents) to support school events. Facilitated activities that developed students physical,  emotional and social growth. Fine Arts Director 08/2001 to 07/2007 Company Name City , State Teacher Taught art grades 6-12. Fine Arts Director Developed and reviewed Fine Arts curriculum Facilitated training for Fine Arts teachers(Music and Visual Arts) Established  and coordinated Professional Development for the Harmony's Fine Arts regional and statewide training. Supervised, evaluated and Mentor teachers. Proposed and collaborated with teachers plus administration in devising strategies for school competitions and events: international, national, state and local level. ​ Sponsored field trips National and International ( traveled with students and staff internationally and chaperoned students (Turkey, Germany, France and Holland) ​ Assisted with grant writing ​ Prepared recommendations for students plus staff ​ Initiated  and implemented fundraisers  ​ Guided 12th grade students as an adviser ​ Sponsored after school art clubs Managed school wide festivals, in addition to Multicultural events. Education and Training Educational Administration 2011 Prairie View A & M University City , State , US Member of the Texas A & M University System Prairie View Texas Masters of Education – Educational Administration Educational Leadership and Counseling Graduated Summa Cum Laude 4.0 GPA Bachelor of Science : Industrial Design Technology Wentworth Institute of Technology City , State , US Wentworth Institute of Technology  Boston, Massachusetts Bachelor of Science - Industrial Design Technology Mechanical Engineering Technology Women's Technical Institute City , State , US Associates of Applied Science-Mechanical Engineering Technology Women's Technical Institute  Boston, Massachusetts Mechanical and Electrical Drafting Certificate - Mechanical and Electrical Drafting (CAD) Certifications Principal Certification/Mid Management  Art-EC-12  Technology Applications-EC-12 Teacher-Highly Qualified  Teen Leadership Communication Application, Gifted & Talented  Certificate of Recognition for Exemplary Contribution to Harmony Certificate - Mechanical and Electrical Drafting (CAD) Community Involvement World Refugee Day June 21, 2014 -Developed and Implemented Fine Arts activities  Assisted with Houston Community Mural-Denver Harbor Park, sponsored by Museum of Fine Arts Houston-(MFAH) State VASE- Monitor, Presenter and Judge Affiliations Counseling Academic and Professional Honor Society International-Chi Sigma Iota         American Federations of Teachers Union (AFT)   Museum of Fine Arts Houston (MFAH)  Texas Art Education Association (TAEA) Industrial Designers Society of America (IDSA)   Presentations PROFESSIONAL PRESENTATIONS ​ Regional Visual Arts Scholastic Events (VASE) Judge   Interviewer: Regional Texas State Jr. VASE competition Interviewed Middle and High School  art participants and judged their contending art work to be considered for the state VASE completion.           Regional (VASE) Monitor   State (VASE) Presenter Art Presentation/Demonstration: Ebru Turkish Marbling   Demonstrated Turkish Marbling art techniques to hundreds of Texas state art student participants/competitors at the University of Houston –Clear Lake   Leadership Conference: The Economic Security Crisis of Black Women-May 1999   TOPIC: Banking, Investing and Entrepreneurships   Presented how to start and maintain a minority owned small business Skills Fundraising Multi - Task Management Mentoring Community Relations Creative Problem Solving ",ARTS " ACCOUNT SERVICE REPRESENTATIVE II/TECH Summary Professional Account Manager trained in building strategic network ties and increasing salesrevenues. Cultivates and maintains strong customer relationships. Accomplishments Prospecting and cold callingExcellent communicatorStrong interpersonal skillsCustomer service-focusedTeam building expertiseTech-savvySkilled in MS OfficeProject managementProven sales track recordPromotional campaignsPowerPoint expertLeadership/communication skillsSkilled multi-taskerStrong organizational skillsStrong communicatorActive listening skillsExceptional customer service skillsSelf-motivated. Accomplishments. Named ""Employee of the Month"" in 02/2014 at C Spire.Winner of the ""C Spire Employee of the Quarter"" Award, 1st Quarter 2014.Maintained 100% Survey Rating entire tenure at Foshee Residential.Top 5 in New Accounts at Foshee Residential (2012)1st Place Southeast Regionals American Kickboxing Academy Tournament (3x) for ShogunMMA. Experience Account Service Representative II/Tech January 2012 to May 2014 Company Name － State Project Design & Development LeadMay 2014. Henderson-Thomas * Birmingham, Alabama. Discover, design and build new user experiences to drive the next generation of portals,applications and Web properties, including mobile. Design visually stunning, cutting-edgegraphics, animations and interactions for Web sites, portals and applications. Produce visualassets needed by development team. Contribute to building the Company brand on portals,applications, mobile apps and Web sites by executing user interface design consistently on alldeliverables. Refine low to high-fidelity wireframes into designs for the informationarchitecture, navigational models, process flows, page layout, information displays andinteractional components based on user research and in partnership with user experienceinteraction designers. Research and communicate trends and best-practices related to visualdesign and branding Every team member of the C Spire Crew is charged with bringing a strategic vision ofpersonalized wireless to life. Responsible for achieving sales goals and customer satisfactionstandards at designated retail locations. ASRs must demonstrate a strong aptitude andknowledge of all things technology personalized to each customer's needs, and project anenergetic and upbeat professional image. This position is also responsible for integratingtechnology into the consumer's life with amazing ease and effectiveness. ASR II is alsocharged with extra supervisory duties such as key holding and employee management andinventory auditing. Developing and maintaining in-store promotions, and coordinating withappropriate personnel Implementing and managing wireless sales events Provide positive. reinforcement and adult learning techniques to promote learning and skill improvement.Participated in ""Fiber to The Home"" installation's receiving basic knowledge of Telephone,Cable and Internet home installation. Successfully increased positivity and smiling in theworkplace. Promoted group activities and continuously met my quota and passed customerexperience surveys and mystery shops. Gained promotion to level II (key holder/assistantmanager) position based on experience and performance. January 2010 to December 2012 Company Name － City , State Responsibilities Supervise and assists staff to ensure they are well informed on their positionresponsibilities and are performing at or above expectations. Managers with leasing staff areresponsible for agents overall performance including leasing numbers and entering trafficTrain new staff as well as provide on-going training and feedback on performance Ensuresthat building and office are properly staffed at all times Approves time off request for staffEnsures staff provides necessary customer relations for superior customer satisfactionRoutinely inspect properties to ensure they are safe and to determine if repairs ormaintenance are needed Monitors property vendors to ensure quality service Process workorders and monitors direction of property maintenance operations to ensure compliance withcompany standards Respond to tenant requests and issues in a timely manner Maintaincustomer service standards and resident relations Complete leasing/administrativepaperwork Accountable for market surveys Keeps lease occupancies and rents at highestdesired level Review delinquencies and assist in collections May oversee the preparation ofbudgets, financial statements and periodic reports on the status of various properties, leaseexpirations and related matters Ensure marketready condition of vacant units and managesturn-over Coordinate lease terminations, preliminary inspections, and apartment turn-overProvides tours of apartments and community to potential residents for purpose of leasingapartments Coordinate outreach marketing and advertising Conduct the leasing process withprospects in absence of leasing consultant Completes all other projects or requests as directedby Supervison. Martial Arts Instructor/CLient January 2008 to May 2012 Company Name － State Instruct students in varied martial arts techniques Prepare and distribute detailed monthly,quarterly and yearly reports to clients. Provide required information and documents toclients. Prepare reports of client meetings to record the details for future reference. Submitclient meeting reports to manager or supervisor. Provide support and assistance tomanagement teams. Audit all client liaison active accounts. Revise submission and accountsclosure applications. Develop liaison with client service and collection department to providerequired information and acquire necessary documents. Revise and distribute contractualreferrals. Provide feedback to management on areas of improvements. Recommendimplementation of enhanced processes. Plan and schedule monthly meetings with clients.Monitor client satisfaction through follow up on solving client issues and problems. Initiatemeasures to research and resolve client raised issues. Collaborate with clients to identify andimplement value added services.Grew customer base from 13 accounts to 34 accounts in 2years. Education Bachelor of Science : Business (Entrepreneurship) , 2014 Auburn University － City , State , United States GPA: GPA: 3.87 Business (Entrepreneurship) Coursework in Business Administration and ManagementCoursework in Marketing and CommunicationsCoursework in Public Relations GPA: 3.87 High School Diploma : Math & Science , 2009 Alabama School of Math & Science * Auburn － State , United States GPA: Student government representativeHiQ MemberHonor Student2009 Dean's List Math & Science Student government representativeHiQ MemberHonor Student2009 Dean's List Skills advertising, arts, auditing, basic, branding, Business Administration, C, Cable, consultant, client, clients, customer relations, client liaison, direction, financial statements, image, employee management, managing, marketing, market, meetings, office, Monitors, next, page layout, personnel, processes, Project Design & Development, promotion, Public Relations, quality, receiving, repairs, Research, retail, sales, strategic, supervisor, supervisory, Telephone, user interface design, vision, Web sites ",ARTS " STUDENT TEACHER Summary Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards. Evaluated student artwork based on stated criteria. Displayed student artwork throughout the school building. Company Name October 2003 to Current Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library. Company Name January 2004 to Current Visual Arts Teacher City , State Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com. Education Xavier University May, 2012 Masters : Education Secondary Education City , State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor of Arts : Art Education City , State Art Education May, 2004 Bachelor of Fine Arts : Painting Painting Mount St. Joseph University May 1989 Associate of Arts : Graphic Design City , State Graphic Design Licensure Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter ",ARTS " RDA Professional Summary     I am a very dependable, hardworking team player. I get along easily with all types of people. As I pursue my career as a Dental Assistant I am looking for an experienced level position while I renew my RDA license. Licenses  X-Ray Certified Certifications pending RDA, Coronal Polish and Pit and Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments     Prosthetics/Restorations Prep for Oral Surgery Bleaching Trays Casts/Impressions Patient Education  CHAIRSIDE SKILLS Prepare tray setups for dental procedures. Obtain dental records prior to appointments. Prepare patients for procedures - ensure comfort and develop trust; calm distressed patients; instruct patients on postoperative and general oral health care. Oversee cleanliness of operatories and instruments; insure safe/sanitary conditions using the autoclave, ultrasonic and dry heat instrument sterilization Assist dentist with extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene and SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette  Scheduling Professional Experience 03/2014 to 04/2015 RDA Company Name － City , State Coordinated appointment schedules for both the dentist and oral surgeon. Routinely completed inventory, supply orders and restocked supplies. Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Correctly arranged instrument trays prior to dental procedures and surgeries. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. 04/2013 to 12/2013 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Effectively operated x-ray machines and developed x-rays. Provided appropriate postoperative instructions as prescribed by dentist. Expertly filed patients' charts and processed billing and payments. 06/2012 to 12/2012 Dental Assistant Company Name － City , State Greeted and prepared patients for dental examinations. Properly sterilized dental equipment and examination rooms in accordance with infection control policies. Accurately collected and recorded patient medical and dental histories. Education and Training 2012 Dental Assisting Program Kaplan College － City , State Honors GPA 3.85 2014 Invisalign Training － City , State 2015 iTERO Training － City , State 2015 Kor Whitening Training － City , State Community Service Dentistry From the Heart - Free Dentistry CEA Dental Convention - Greeter, Collected Surveys Kaplan Student Leaders - Feeding America, Blood Drive ",ARTS " BUSINESS PROCESS ANALYST Summary Business Process Analyst highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Experience 03/2017 to Current Business Process Analyst Company Name － City , State Design and implement internal audit practices to identify, mitigate and resolve HR exposure. Manage testing internal audit controls and tracking the status of gaps and corrective actions. Maintain audit schedule, and partner with HR Risk Manager and Corporate Internal Auditors to ensure on-time completion of audits. Provide objective, risk-based evaluations of the effectiveness of company policies and procedures. Oversee annual reporting, including AAP, EEO-1 and Vets 100. Prepare and present quarterly executive reports to the CPO. 10/2015 to 03/2017 People Infrastructure Operations Coordinator Company Name － City , State Acted as primary point of contact for all North American new hires. Administered the applicant tracking system to update, audit and maintain candidate data. Managed the onboarding process for new hires in the North and Latin America regions. Created and sent offer packets to new hires. Partnered with other members of the People Team to ensure a smooth integration of new hires into the company. Worked with HRIS and Payroll teams to create new hire accounts. Supported Talent Acquisition team projects on a global basis by identifying and documenting existing team processes, researching and reporting on industry best practices, and carrying out project tasks. 02/2015 to 10/2015 Operations and HR Specialist Company Name － City , State Managed all aspects of the hiring process from recruiting to onboarding, including administration of the applicant tracking system, preparation of employment agreements and new hire orientation. Provided support for various recruiting campaigns, including Stack Overflow and local career fairs. Managed company PEO and the day-to-day operations of the group benefits program. Acted as a liaison between employees and the PEO and escalated tickets or questions as necessary. Maintained all personnel files. Processed semi-monthly payroll. Reviewed employee expense reports for compliance with company policy. Assisted with administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record of IT equipment and handling correspondence. Assisted with monthly sales commission calculation. Planned and secured vendors for company events. 08/2013 to 02/2015 English/Language Arts Department Chair Company Name － City , State Attended countywide department chair meetings and led monthly department meetings to disseminate information to members of the school's English/Language Arts department. Attended countywide Discovery Education professional development as a member of the Teacher Leader Corps and facilitated school-based professional development modules in student engagement through the use of technology. Participated on the Leadership Team and School Improvement Plan Committee and in the development of the school's mission, vision, and values statement. Interviewed department applicants and made recommendations for candidates. 8th Grade English/Language Arts Teacher, Martin Gifted and Talented Magnet Middle School. 03/2012 to 02/2015 English/Language Arts Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the Common Core State Standards for eighth grade English/Language Arts. Differentiated instruction and collaborated with specialists to support the needs of all learners. Utilized a variety of methods to communicate with parents and families of students. Created appropriate formative and summative assessments and analyzed data to identify areas of need. 10/2010 to 03/2012 LanguageArts and Social Studies Teacher Company Name － City , State Planned and implemented daily lesson plans in accordance with the North Carolina Standard Course of Study for eighth grade Language Arts and Social Studies. Developed interdisciplinary units across content areas. Participated on the Leadership Team for the countywide implementation of Balanced Literacy. Coordinated and taught summer sessions at a transition camp geared toward rising sixth grade students. Education and Training Master of Arts Degree : Education East Carolina University Education Bachelor of Science Degree : Education The University of North Carolina at Greensboro Education Skills project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development and facilitation, operations support ",ARTS " ONLINE LEARNING COORDINATOR - PROGRAM TRAINING AND SUPPORT Summary To effectively and innovatively influence student and staff knowledge and skills with learning technologies and learning management systems through support and online education. Core Qualifications Multiple Learning Management System platform experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms to enhance the use of technology as a mode of learning: mobile learning, tablet computing, online professional development, online courses for credit (both virtual and in the classroom), educational software as instruction and as supplemental to instruction, gamification, video tutorials Creating and presenting district-level staff development for educational software programs Creating and facilitating all required professional development for all departments in a district of 5,000+ employees Certified Trainer of Trainers (ToT) for SIOP (Sheltered Instruction Observation Protocol) implementation in the classroom Achievements Member of International Society for Technology in Education (ISTE) Presenter at 2012 TCCA – “Technology Integration in the Elementary Classroom” ESL Teacher of the Year, Plummer Middle School, 2006-2007 Member of International Literacy Association (ILA) Presenter at 2014 TCEA – “Technology Integration and You” Professional Experience Online Learning Coordinator - Program Training and Support October 2013 to Current Company Name － City , State Created and presented district staff development sessions for district purchased online software programs for RtI and General Education settings Designed implementation plans and strategies for all learning technologies in the district (Administration and Campus staff) Implemented pilot studies and provided results and recommendations on all program purchases Create online professional development and maintain records of courses for entire district: campus, administration, and staff One on one coaching for implementation and learning technology design for blended learning environments Plan, provide, and measure effectiveness of intervention and instruction for students Oversee curriculum alignment within online courses in the Learning Management System for 125 Virtual School and Credit Recovery courses Design, plan, and implement customized training for campuses -     Develop training and support plan for 75 Instructional Technology Specialists for learning technologies and learning management systems System Administrator for all learning technologies and learning management systems for a district of 5,000+ students and 65,000+ students Design and implement all learning technologies training for Homebound teachers Department administrative contact for all High School campuses with learning technologies and courseware for Virtual School and Credit Recovery students and labs Compiled and analyzed data on 2 learning management systems, 11 online programs, and a multitude of learning technologies, including device management Certified Classroom Teacher August 2007 to October 2013 Company Name － City , State Presented district staff development sessions for district purchased online software programs for RtI and General Education settings 4th Grade ESL Language Arts Teacher Provide staff development to campus for SIOP and district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Develop and implement IEPs for inclusion students in a Co-Teach setting Plan, recruit, and implement social events for entire campus. Language Arts Teacher August 2005 to June 2007 Company Name Create and implement curriculum aligned with TEKS for Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, and measure effectiveness of intervention and instruction for students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 to June 2005 Company Name Plan, implement, and measure effectiveness of intervention and instruction for students. Implement district purchased online software programs within daily curriculum. Develop and implement creative lesson plans, aligned with TEKS, to facilitate learning. Summer Curriculum Writing team member. Education and Training Bachelor of Science : Criminal Justice , December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR & ESL 4-8 - 2003 Teacher Certification : Educator Certification , October 2013 Lone Star College － City , State , USA Bachelor of Science : Information Technology University of Phoenix － City , State , USA Master of Arts : Educational Leadership and Technology Integration , 2016 Lamar University － City , State , USA Certifications Certified Trainer of Trainers (ToT) for SIOP implementation in the classroom Abydos Learning International (New Jersey Writing Project in Texas) Certified Trainer TEA Certified English, Language Arts, and Reading 4-8 TEA Certified English as a Second Language (Supplementary)  K-12 TEA Certified Social Studies 4-8 Harris County Department of Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs ",ARTS " LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager to bring strong administrative skills and dedicated work ethic to a growing company in need of top-level support.  Skill Highlights Macintosh and PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written and Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 to Current Lead Administrator City , State Compose, distribute, and file contracts; design and create operations manuals to guide participants through app use; and follow up with contributing artists or curators through email to ensure that information is clearly understood Build contact profiles and update contact list information in Salesforce to support organization email lists Reconfigured/restructured/redesigned the filing system for streamlined use, making projects easier to both archive and find Anticipate and resolve questions through regular and clear communication with artists and curators about their projects, researching solutions for answers that are otherwise not readily available Initiate and facilitate the timely payment of artists, verify with executive director that they receive their payment, and update relevant financial records. Company Name March 2015 to June 2015 Chaplain Intern City , State Assessed spiritual, emotional, physical needs of people going through crisis within a hospital setting to provide emotional and spiritual support through active listening, advocacy, empathy, or prayer based on the needs of the individual. Company Name January 2015 to June 2015 Festival Coordinator City , State Enhanced the school's annual week-long arts festival by integrating it with the annual All Nations Banquet, rebranding the All Nations Banquet as the All Nations Food and Art Festival, advocating for the inclusion of the artistic Master's Thesis Capstone Cohort, coordinating student group involvement, and safeguarding event cohesion through brainstorming and development of a festival theme. Supported efforts for contracting poet Scott Cairns for a reading by recruiting academically informed panelists for discussion, planning a book signing, and coordinating a book sales table with artist's book publisher and a local book store. Conceptualized creative problem solving to cut expenses, secured department financial support, targeted allocation of funds, recruited volunteers, and tracked receipts in order to stay under budget and resolve all expenses at the conclusion of the festival. Company Name September 2014 to June 2015 Master's Thesis Art Project City , State Originated concept, then recruited and collaborated with fifteen volunteer artists of varying genres to produce a high-quality, multi-media artistic project. Utilized correspondence and verbal conversations with volunteers to develop clear project expectations, scheduled and confirmed meetings via Google Calendar, uploaded artistic media to Google Drive, and transferred information within agreed upon deadlines. Hospitality through provision of refreshments and expressed appreciation to ensure artist volunteers felt valued. Secured last-minute travel arrangements for an artist traveling from out of town when her own travel plans fell through. Company Name June 2014 to June 2015 Co-Chair of Fuller Arts Collective (FAC) City , State Established two FAC events every ten weeks through calendar event planning, coordinating space, catering, and advertising to provide student empowerment through connection and performance opportunities. Composed group news emails and scheduled social media posts to create a strong brand presence for FAC. Company Name September 2013 to June 2014 Worship Arts Intern City , State Expanded the role of the Worship Arts Department in engaging with various genres of art, designed an online form to streamline registration for a yearly artist showcase, and created a semi-permanent gallery. Initiated team meetings to ensure sensitivity and respect to church tradition in potentially controversial exploration of art and liturgy. Networked with and coordinated volunteer artists in curating their works for various art exhibits within the church. Mediated between the Worship Arts Department and various church departments to ensure a clear communication of ideas and to provide professionalism regarding church engagement with artists. Company Name August 2009 to September 2013 Barista City , State Served as integral member of a team that produced high-quality products under tight time constraints, with a focus on customer satisfaction; trained new team members to ensure they can perform necessary tasks at expected standards of service; inventoried and organized raw materials. Education Vanguard University 2009 Bachelor of Arts : Theatre Arts City , State GPA: summa cum laude, 2009 Member of Sigma Theta Delta English honors society Minored in English and Religion Fuller Theological Seminary 2015 Masters of Divinity : Worship Theology and the Arts City , State Brehm Scholar - The Brehm Center scholars show exceptional promise to be leaders in church, academic, missions or arts related vocations  Skills Active Learner, Creative Problem Solving,  Customer Service,  Organizational Skills ",ARTS " SOFTWARE ENGINEER Profile Experienced Software Engineer generalist with a strong interest in Game Play, and AI programming. Professional Experience Software Engineer 08/2010 to Current Company Name City , State Star Wars: Galaxy of Heroes (IOS/Android, fall 2015) Worked with product managers to implement in game telemetry Implemented various features and fixed bugs required for soft launch Unannounced Mobile Strategy Title (IOS/Android, unreleased) Established first playable prototype in Unity 3D, with player-controlled units that utilized a navigation mesh while obeying rotational and movement constraints Created custom code to drive vehicle-tread animation based on vehicle velocity Unannounced Mobile Role Playing Title (IOS/Android, Unreleased) Worked with artists to develop player animation and movement code using Unity 3Ds legacy animation and navigation mesh agent Lead the evaluation and eventual adoption of Unity's Mecanim Animation System to drive character animation Wrote code to support player interaction with in-world game objects Created procedural loot animation system using physics to animate loot drops Prototyped player exploration game mode with multiple control schemes and UI Dawngate (PC, Open beta release) Extended the developer cheat system to allow in-game cheats to be used on production servers by entitled user accounts to facilitate QA testing and debugging of live builds Worked with a team to develop AI bots from a single rough prototype to a full roster of 5 bots released as part of first time user experience Developed AI behaviors, and a system that used dynamic navigation mesh obstacles allowing bots to avoid incoming enemy fire and move away from fire at current location Profiled and optimized server-side (Lua/C++) code to improve performance added new AI editor and in-game functionality to support game design requirements Command & Conquer (PC, Limited live alpha release) Enhanced and debugged (C#) server-side skirmish AI unit production and base defense, and developed code to allow the skirmish AI Generals to use taunts against opponents Established localization pipeline and workflow using EA shared technology database and tools Integrated an EA shared technology UI system (C++) into the Frostbite game client codebase Implemented HUD features such as objective system, and contextual unit information display Designed and implemented (C++) client, and (C#) server code for queued player command system, and commands including moving, attacking, changing stance, and selecting units Developed code to handle assigning units and structures to control groups Refactored hotkey system to allow hotkeys to trigger different actions based on context Star Wars: The Old Republic (PC, Shipped December 2011) Refactored server logging system initialization to improve log coverage at startup. Trion Worlds, Software Engineer 09/2008 to 08/2010 City , State Rift (PC, Shipped March 2011) Developed automated load test scenarios that included report generation for historical analysis Implemented UI features for the Game Remote Administration Tool for customer service agents Platform Engineering Team Performed feature development and maintenance of platform products, including the crash service, real-time metrics visualization system, and the data collection and transformation service Designed and developed Distributed Testing Service, a client-server based system designed to run functional, load, and scalability tests, and store results in a database Reclaimed and updated code from game team code base, and released it as part of the Trion Platform Foundation code base. Midway, Software Engineer 08/2006 to 08/2008 City , State Unannounced Third Person Action Title (PS3/Xbox 360, Unreleased) Worked in an interrupt-driven environment to implement features, fix bugs and create tools designed to improve the workflow for content creators during daily development, utilizing C++ Unreal Script, UnrealEd, and MAXScript. Core Technology Group TNA iMPACT! (PS3/XBox 360, Shipped Sep 2008), Wheelman (PS3/XBox 360, Shipped Mar 2009), BlackSite Area 51 (PS3/XBox 360, Shipped Nov 2007) Contributed to the Unreal Engine 3 based Core Technology Platform code used across all of Midway's next generation PC, Xbox 360, and PS3 titles by fixing bugs, performing integrations, and reclaiming code from game development teams. Education and Training Bachelors of Science : Computer Science May 2006 Georgia State University City , State Computer Science Skills 3D, alpha, animation, AI, C++, client-server, codebase, content, client, customer service, data collection, database, debugging, editor, features, functional, game design, logging, C#, navigation, next, developer, physics, QA, real-time, servers, Script, Strategy, telemetry, workflow ",ARTS " LANDSCAPE TECHNICIAN Professional Profile Diligent and driven banking professional who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills.  Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 - Current Company Name － City , State Loss Prevention/ BSA Analyst Evaluate current fraud situations and formulate recommendations to reduce in the future Use anti-money laundering (AML) software to review members' activity for money laundering and other suspicious activity.  Review structuring reports if software is not functional. Work cases and alerts generated by software, documenting conclusions reached and actions taken. Review member accounts to determine those posing higher risk.  Obtain and evaluate EDD forms and information. File Suspicious Activity Reports (SARs) as necessary. Provide effective written and oral communication with members concerning extended holds, or possible fraudulent transactions, or other security measures taken. Document all actions accurately and timely. Work with Fraud and Security Managers in investigations and recoveries; with Operations (when necessary) to ensure fraud is limited/prevented; with other financial institutions and merchants to process fraud claims 04/2014 - 07/2015 Company Name － City , State Branch Representative Provided superior member service in the Retail branch, answering/ resolving member questions, and discrepancies; performed and processed transactions on sales side of branch- i.e. membership/ loan applications; resolving account related issues; and all cash-related responsibilities related to the service side Achieved assigned cross-selling and performance goals by proactively offering appropriate products and services to each member to ensure Credit Union's growth goals Developed and maintained a strong working knowledge of PFFCU products and services, as well as all policies and procedures associated with entire branch in order to ensure operational effectiveness Produced work that is thorough and completed with minimal errors, delivered the highest level of service by ensuring all member information is secured and protected Maintained a superior volume level of work performed; adhered to all PFFCU policies and procedures 11/2011 - 10/2013 Company Name － City , State Operations Supervisor Oversaw and supported the day-to-day department production activities which included cross training, control, and audit activities, production, and quality control to achieve targeted business goals / objectives. Facilitated departmental workflow, ensured work was properly safeguarded and controlled in accordance with banking policies and procedures; identified, minimized and escalated risk where appropriate. Ensured work adhered to regulations and compliance to CFG policies, departmental policies, risk avoidance standards and SLAs; contributed to the improvement of the customer experience. Tracked and reported key department metrics to include productivity (group / team), large dollar items, general ledger errors, teller errors, customer impact and service level agreements. Reporting demonstrated team's operational effectiveness and efficiency to Retail and Corporate units. Recorded passing audits, 90% customer service, and SLAs met for 5 consecutive years by providing guidance, training and leadership to 12 junior team members who achieved individual / department goals. Provided input in the performance review process; motivated, incented, and rewarded desired behaviors to the team by providing feedback and utilizing available reward and recognition programs. 02/2008 - 11/2011 Company Name － City , State Senior Operations Associate Provided oversight, monitoring, and decision making of the workflow for a team of Operational researchers in a fast paced environment requiring application of various complex methods, procedures and knowledge of business unit's product(s) and application(s); repaired any negative impact to both internal and / or external customers. Researched customer, brand, or bank inquires using advanced analytical skills to determine the source of the problems. Accurately resolved and ensured work product adhered to regulatory and compliance guidelines, departmental policies, quality control and service level agreement requirements. Minimized risk to the bank by utilizing knowledge of regulatory / compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate and excellent customer service. Served as mentor to 18 junior team members. Communicated technical support to management team and department colleagues on business specific systems and/or processing issues which resolved negative bank exposure. 11/1999 - 02/2008 Company Name － City , State Teller Manager Managed opening and closing times for the main branch. Oversaw training for all new branch employees Managed team of 10 branch tellers  Balanced daily cash deposits and bank vault inventory with a zero error rate. Received regional branch recognition award for outstanding customer service.  Received an internal audit score of 90% for 5 consecutive years Adhered to Citizens Bank security and audit procedures. Adhered to all federal and state compliance guidelines for retail banking. Education 2010 Peirce College City , State Bachelor of Science : Business Administration Magna Cum Laude Technical Skills and Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable and experienced in operational effectiveness, performance improvement initiatives, BSA compliance, regulatory and audit procedures. Excellent research and analytical skills, process development, and delivering exceptional customer service. Ability to acquire technology quickly and proficient with various banking and credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA ",ARTS " SCHOOL COUNSELOR Summary Seeking a full-time counseling/psychology instructor position to help students become successful in life and to design healthy learning and social environments in assisting them to develop an educational plan while promoting multiculturalism in school activities; help with testing situations/environments Professional Experience School Counselor September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. 08/10 - Southwood Elementary. School Counselor August 2010 to September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. Counseling January 2009 to January 2010 Company Name - City , State Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues. Became familiarized with guidance and counseling practices of the school and applied theoretical knowledge about counseling from an advocacy perspective ,completed 100 hours of direct and indirect service. Language Arts Teacher January 2009 to January 2010 Company Name - City , State Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall behavioral skills. Education and Training Master of Arts degree : Education , 2010 UNC Pembroke - State Education Professional School Counseling) B.A : English , 1998 UNC - State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars. Have created and formed a Girls Nutrition Group at my school Affiliations NC School Counseling Association Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members. Additional Information Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs ",ARTS " INDEPENDENT CONSULTANT Career Overview Energetic Customer Service or PR Representative motivated to maintain customer satisfaction and contribute to company success. I'm enthusiastic to connect with people and offer them the best customer service they've experienced to date, all while capitalizing on my strengths listed below. I will be an asset to ANY company and will assist in helping to grow & expand their business. Successes  Successfully orchestrated annual conference for 600 people  Improved organization and workflow of business office for 70  congregations  Coordinated & emceed annual women's retreats for the past 4 years  Exceptional multi-tasker (accuracy and speed). Saved company tens  of thousands of dollars by doing the work of several people for 13  years at the lumber company  Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude Leadership experience  Great people skills Reliable, responsible team player Strong initiative/problem solving skills  Work Experience Independent Consultant Jul 2013 to Current Company Name － City , State Generate sales from existing clients & focused on new client acquisition Provide excellent customer service to all clients including prompt responsiveness and delivery of product Troubleshoot and coach consultants on my team Create invitations and flyers for advertising purposes Creative Worship Arts Director Dec 2011 to May 2016 Company Name － City , State Responsible for organization of weekly church services, including leading the worship team & band, song selection, creating & designing Keynote slides (songs and announcements) and overall presentation of church facility Successfully led volunteer worship team and band with a variety of personalities and schedules; coordinated monthly schedule including practices and performances Planned, organized and led many all-church and women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc). Designed creative visual displays to assist with sermon themes  Office Manager May 2011 to Current Company Name － City , State Responsible for running district office that assists and oversees 72 churches across LA & Orange County Single handedly coordinate annual convention for over 600 pastors & delegates Prepared annual out of town retreats, including facility selection and arrangement, hotel reservations, meal coordination, speaker bookings, schedule management & creation of printed materials, collection of required information from attendees and excursion planning  Process and document all monies received from churches Accounts Receivable & Accounts Payable Assist District Superintendent with any and all emergency projects that arise, often requiring flexibility, creativity and quick thinking Executive Assistant Jan 1992 to Nov 2009 Company Name － City , State 5 years as company receptionist and expert customer service provider Promoted to Executive Assistant to the Vice President  Responsible for all billing of invoices to customers Accounts Receivable & Accounts Payable 401(k) contact person Filing of all legal Construction Preliminary Notices & Lien Releases Handled all DMV transactions for fleet of 15-20 trucks. Assisted Vice President with various projects Skills Microsoft Word, Excel & PowerPoint Leadership Keynote    Telephone skills 10-Key Multi-tasking Notary (20 years) Proofreading  Proficient in Spanish Strengths Finders results: Includer, Achiever, Responsible, Disciplined & Consistent ",ARTS " FULL TIME STUDENT/INTERN Summary Tank Platoon Sergeant with twenty-four years of dedicated military service with the U.S. Army; two years' experience as a qualified trainer and instructor at the U.S. Army Armor School; successfully managed diverse groups of employees. My present position has facilitated the learning of the importance of providing timely support and services while managing a multitude of tasks. Assisted in the conduct of program orientations for large and small groups, complete individual mentoring of students, analyzed and synthesized data and information, wrote clear and concise reports, and effectively communicated with the staff, students and many members of a multidisciplinary team. Career supported by a recent completion of a Bachelors' Degree in Social Work. Team Building Personnel Management Inventory/Supply Management Time Management Training Evaluation Safety/Risk Management Inner-agency Coordination Training and Development Policy Implementation Needs Assessment Curriculum Development Organization/Communication Research/Analysis Microsoft Word, Power Point, Excel Accomplishments Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. BSW Cum Laude - 2015 Bronze Star/Meritorious Service Medal (2)/ARCOM (11)/AAM (7)/Overseas Service Medal (4)/National Defense (2)/NCO Professional Development Ribbon (4)/Southwest Asia Service Medal/Liberation of Kuwait/Defense of Saudi Arabia/Operation Iraqi Freedom/Korean National Defense Ribbon/Army Service Ribbon Experience Full Time Student/Intern Jan 2013 to Jan 2015 Company Name Graduated with Honors with a 3.69 GPA from the University of Louisville with a Bachelor's Degree in Social Work. Completed 560 hours of Social Work Practicum Internship with the Fort Knox Warrior Transition Center. Associate of Arts Degree Conferred May 2011 to Dec 2012 Company Name Instructor/Writer AOBC Jan 2009 to Jan 2011 Company Name － City , State Primary instructor with an Army Training Program for the Active Component (AC) and Reserve Component (RC) on virtual simulations for Convoy Operations, anti-Ambush procedures, and additional training scenarios. Trained and evaluated the organizational effectiveness of units using virtual or constructive simulations. Planned and conducted training exercises in support of Army National Guard and Reserve Component units preparing for movement overseas. Made recommendations for training support package development change, additions and deletions based on new guidance and policy. Designed, developed, proofed and implemented constructive simulation training exercises. Advised organization managers, supervisors and instructors on the methodology and instrumental procedures needed for training and evaluations. Developed, evaluated, and analyzed written and oral performance diagnostic evaluations, conducted counseling and remedial instruction. Planned, coordinated, and supervised the daily activities of five staff members supervising a personnel holding organization of over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and presenting instruction to large groups. Provided formal and informal counseling to individuals and groups; maintained computerized data file on past and future planned activities; provided daily briefing to staff members; and maintains computerized personnel data files, job evaluations, and awards. Provided professional training sessions to over 260 junior level managers (Armor and Cavalry officers); coordinated inter-agency usage of various training aids and facilities. Ensured lesson plans, training materials, and equipment required for training were present, current, and operational to teach assigned units of instruction. Education BSW , Social Work 2015 University of Louisville University of Louisville BSW Cum Laude - 2015 Associate Arts , Under Graduate Studies 2012 Central Texas College Central Texas College Associate Arts - 2012 Presentations Planned, coordinated, and supervised the daily activities of five staff members responsible for over 120 personnel. Supervised operations, and liaison activities; wrote routine and special reports, commendations, and operations plans. Prepared and edited training plans and coordinated and implemented training programs; directed on-the-job training. Assisted in briefings, presentations, and demonstrations presenting instruction to small and large groups of service members and their families. Skills Training, Operations, Instructor, Simulation, Liaison, Training Programs, Case Management, Armor, Instructional Training, Testing, Associate, Excel, Inventory, Mentoring, Microsoft Word, Needs Assessment, Personnel Management, Risk Management, Team Building, Time Management, Trading, Word ",ARTS " ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain a position that will allow me to utilize my strong abilities, educational background and the passion to work well with others. I am a motivated employee who is highly energetic, outgoing and detail-oriental. Handles multiple responsibilities simultaneously while proving exceptional customer service. Reliable and friendly who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication and interpersonal skills Visual merchandising Attention to detail Bilingual Usage of presentation software Cash handling accuracy Time management Ability to work under pressure and to tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 to Jan 2016 Company Name － City , State A typical day as grade 4 is filled with coaching, developing and ensuring the store operations get fulfilled. Supporting and keeping open communication with management. Training and Coaching associates, Monitoring floor coverage and complete workloads.Ensure to maintain a positive work environment both internal and external. Grade 4 is required to work together with management and associates; perform variety tasks as assigned by leader on duty, such as customer engagement and daily operations. Grade 4 priorities are being in charge of Gapcards, Media Ambassador and weekly safety audits. When it comes to brand grade 4 are in charge, running shipment and merchandising and updating refreshers in a timely matter being well informed about remarked. Keeping the stockroom well maintained and keeping visuals up to date. Sales Associate - May 2015 to Oct 2015 Company Name － City , State As a sales associate we demonstrate the finest customer service. We Speak with knowledge and confidence to customers about styles, fits and the latest products. On daily bases we are well informed with our promotions, offers and our sister store as well. We are accountable to maintain the store to meet brand standards. Being part of team gap we have to executes all operational processes effectively. While running task and working brand, all store policies and procedures need to be followed. Having to the ability and confidence to sale Gapcards is one of many main priorities. Knowing the perks and benefits of being a cardholder. Always bring American style to life. Nights and Weekend Manager Feb 2014 to Mar 2015 Company Name － City , State Opened and closed the store, which included counting cash drawers and making bank deposits. Built and maintained effective relationships with peers and upper management. Offered direction and gave constructive feedback to motivate team members. Held each team member accountable for achieving and performance goals. Coach and supported the team to reach our daily goals. Attended meetings each month to voice concerns. Informed customers about all products and services offered by the company. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Directed strategic and appropriate marketing initiatives to maximize sales. Not only business was main focus, also maintain our workplace with structure and peace. Sales Associate Jun 2011 to Feb 2014 Company Name － City , State I would ensure giving exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Kept the store clean and maintained organized stock shelves. Informed customers about product that best suits them and services offered by the company. Selected as a product demo and party host. Processed all sales transactions accurately and in a timely fashion. Education High school diploma June 2012 Leuzinger High School － City , State GPA: GPA: 3.8 National Honors Society, 2009-12 - President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 of 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid and Teacher's Assistant Bachelor of Science , Psychology and Communication major 2016 California State university Channel Island － City , State Psychology and Communication Major Honors Psychology Society Mentor and Tutor for first year students Community Service Spark - Los Angeles, CA 2015 Community service with Gap Rolling hills estate Helped with running spark night Simple task such as greeting. Providing visitors with proper directions. Meals on Wheels America - Long Beach, CA 2006-Present Twice a year prepare and feed the less fortunate Habitat for Humanity - Los Angeles County, CA - 2011, 2012 Directed Task. Assisted and built with small projects Lawndale Library, 2009 - 2011 Twice a month on Tuesday, would help with the kids after school program. ",ARTS " EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy. Experience Eighth, Ninth and Tenth English Teacher March 2015 to June 2015 Company Name － City , State Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding Seventh and Eighth Grade Reading Teacher and Department Chair August 2010 to July 2014 Company Name － City , State Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair. Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students. Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 to July 2010 Company Name － City , State Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment Sixth Grade Reading and Language Arts Educator August 2007 to July 2009 Company Name － City , State Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information Ninth and Eleventh Grade Reading and Language Arts Educator August 2006 to January 2007 Company Name － City , State Striving to ensure the academic success of all students by providing rigorous lessons for students Education M.Ed : Curriculum and Instruction Reading , 2010 Secondary Reading and Curriculum - Grand Canyon University － City , State B.A : Liberal Studies English Writing and Multi-Cultural Anthropology , 2005 University of Central Florida － City , State Liberal Studies English Writing and Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing ",ARTS " INSTRUCTIONAL COACH Summary I am a passionate, hard-working educator with over 30 years of experience in curriculum, instruction, and professional development. I have worked as an elementary teacher, Sacramento County Office of Education Curriculum Specialist, and instructional coach, providing on-site support and professional development for teachers and administrators throughout the state. Most recently, I have focused on helping districts transition to the Common Core State Standards, and I have led numerous trainings on their implementation and effective use in the classroom. Experience 11/2011 to 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings for teachers and staff in Direct Interactive Instruction, Common Core implementation strategies, and achievement-focused coaching Provided training and assistance in standards-based lesson design to support all students, with a particular focus on English Language Learners Delivered in-classroom coaching services that included demonstration lessons, co-plan/co-teach sessions, and observation/feedback consultations Supported districts with the implementation of the Synced Solution, a web-based tool that provides a CCSS scope and sequence for English Language Arts and Mathematics, K-12, unit progress monitoring assessments, and integration of existing textbooks and materials Utilized PC Microsoft Office (Word, Outlook), and internet search engines on a daily basis. 08/1997 to 12/2009 Company Name 01/2015 to 01/2012 Curriculum Specialist, English Language Arts Company Name Served as Coordinator, Reading Lions Project, K-3, funded by Packard Humanities Institute (PHI); scheduled and organized project-wide meetings and events, acted as liaison between PHI and 27 California school district coordinators Served as Coordinator, Instructor Recruitment and Support, Reading First and AB466/SB472 Institutes; recruited, hired, scheduled, monitored, and evaluated up to 600 seasonal instructors for statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 and HM Reading 2003) Scheduled and organized Training of Instructor workshops and served as Lead Instructor for HM Medallions Member of Development Team that produced and edited training materials for K-6 ELA state adopted programs Served as site-coordinator for institutes of up to 1,200 participants in various cities throughout California Scheduled and supported national presenters for state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) and FileMaker Pro on a daily basis. 08/1981 to 06/1997 Classroom Teacher Company Name － City Provided instruction in multiple content areas to develop academic skills, differentiating as needed for GATE, struggling students, and English Language Learners Collaborated with fellow teachers and administrators on instructional practice Assessed, recorded, and communicated students' academic and social/behavioral progress Planned and coordinated out-of-classroom learning experiences such as field trips and science camp Collaborated with parents, psychologists, psychiatrists, educational therapists, and tutors to provide accommodations for students with specific learning disabilities or behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor of Science : Anthropology University of California － City Anthropology Action Learning Systems, ""Direct Interactive Instruction"" Action Learning Systems, ""Building Background for ELA/Math Common Core State Standards"" SB 472 Training of Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office of Education, ""The Structure of the English Language"" CA Reading by Nine Conference, Los Angeles, ""CA Reading/Language Arts Framework: A Teacher's Guide"" Standards and Assessment Conference, Asilomar, ""A Multi-Level Staff Development Model"" Sacramento City Unified School District, ""Reading Strategies for the Intermediate Grades"" Davis USD, ""Using Literature Circles in the Classroom"" and ""A Learning Journey: Organizing for the Possibilities"" California Student Teachers Association, CSUS, ""Using Short Stories in the Classroom"" California Reading and Literature Project Academy, CSUS, ""Connecting Art and Literature"" and ""WalkingInto Literature: Prediction Activities"" CA Association of Independent Schools, ""Creative Report Writing"" and ""Comprehension Strategies from the CA Literature Project"" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work for English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective on Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, and Spelling"" Isabel Beck, ""Questioning the Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program for Gifted Students"" Mel Levine, MD, ""Cognition and Behavior"" and ""The Dimensions of Attention and Language as Prototypes"" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT and SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work for English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective on Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, and Spelling"" Isabel Beck, ""Questioning the Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading and Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program for Gifted Students"" Mel Levine, MD, ""Cognition and Behavior"" and ""The Dimensions of Attention and Language as Prototypes"" NOTABLE ACHIEVEMENTS Served on CA SBE Mathematics and Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading and Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops ",ARTS " ADMINISTRATIVE ASSISTANT Career Overview Highly focused and results-oriented professional who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment while supporting confidential, complex, and deadline-driven operations. Customer-oriented and computer-savvy.   Skill Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Travel administration Strong problem solver Customer service-oriented Meeting planning   Professional and mature   Professional Experience Administrative Assistant Jan 1996 to Oct 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Point of Sale Manager Jan 1989 to Dec 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Senior Secretary Jun 2008 to Dec 2009 Company Name － City , State Provide secretarial and administrative support functions to various members of the Retail Leadership Team and their support staff in an efficient and effective manner. Responsible for document preparation and creating presentations and Excel spreadsheets in an organized and timely manner, SAP reports, daily financial reports, and necessary materials for meetings. Support various Category Management initiatives such as maintaining the Tire Book and In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance and analytics utilizing Access databases interfaced with Excel. Maintain the Tire Order Pad, the tire replenishment process for Retail including daily maintenance and analytics utilizing Access databases interfaced with Excel. Support various Marketing initiatives, including but not limited to, invoice processing, advertising proofing, distribution of various reports, plant sale rebate processing, data collection and reporting and daily updating and maintaining data for Retail's intranet site (Pit Row). Assist with the annual DMR Conference: Planning and coordinating a cost effective conference, preparing presentations, assisting with the planning of the agenda, planning of team building events, and serving as host and point person for 75+ attendees. Executive Secretary Dec 2009 to Jan 2013 Company Name － City , State Provide administrative and professional support to the Vice President & CIO and HR Director, Global Finance & IT along with 10+ members of the Global Leadership Team and their support staff in an efficient and effective manner. This includes the coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Vice President & Controllerand support staff. Support various Human Resources initiatives such as assisting with the preparation of succession planning, assisting in the interview process, on-boarding process of new hires and transfers and recording of 175+ associates' attendance by entering all exceptions into the database system. Develop and execute the IT Intern and Development Program serving as Steering Committee Lead, which includes the recruiting, training and on-going support of interns and development program associates, hiring managers and mentors. Key actions include leading the team in selecting appropriate positions for interns, selecting mentors for students during their internships, and recruiting top talent from 5 target universities and the INROADS program. Responsible for retaining talent from the intern program either as returning interns or as development program associates. Established a new program process by creating and maintaining 3 websites for the Steering Committee, Interns and Hiring Managers. Support Global Infrastructure Services in the daily maintenance of the Project Tracker database including monitoring email, entering projects and assignments within 2 days of receipt and maintaining resource information. Coordinate quarterly Global Communication Meetings, which includes scheduling, preparation, and assisting in providing technical support with Telecom and Creative Services and creation of the feedback survey. Multi-Media/Graphic Arts Secretary Oct 1997 to May 2008 Company Name － City , State Assist the Senior Pastor in developing marketing programs realizing a 6% increase in attendance over the previous year. This includes the designing/creation/printing of promotional work including in-house and direct mailings, weekly church program with activities, programs, information and more, and weekly PowerPoint presentations. Assisted with the implementation of a new website realizing a 7% increase in attendance and web management including designing/creating logos, pictures, articles, and e-marketing special events and weekly activities and managing/maintaining staff email accounts and all church correspondence, including mass e-marketing efforts. Created weekly and monthly financial reports used to assist the Financial Secretary in preparing monthly/quarterly/year-end financials. Executive Assistant Jan 2013 to Current Company Name － City , State Team with Chief Human Resources Officer and the Senior Vice President, Global Sales and Marketing, providing administrative and professional support to ensure the effective, efficient and confidential operations for the office of the Senior Vice President of Human Resources and the office of Global Sales and Marketing under minimum supervision. Provide HR generalist support for the key processes and tasks associated with Human Resources, which includes executive compensation, succession planning, union relations, executive search, etc. Administrative support includes coordinating and maintaining of schedules, meetings, travel arrangements, managing/submitting expense reports and coordinating the quarterly global leadership meetings. Also, serve as back-up support to the Senior Vice President, Global Communications. Administrative Assistant Jan 1996 to Jan 1997 Company Name － City , State Administrative Assistant to the President/CEO of statewide mental health organization. Collaborated with doctors, therapists, and administrators to originate monthly billing and reports involving corporate accounts such as nursing facilities and state-funded mental health facilities. Responsible for accounts payable/accounts receivable that includes medical billing/processing for the President/CEO's private patients and the month end financial closing process. Responsible for all medical transcription for approximately 10 doctors and therapists. Point of Sale Manager Jan 1989 to Jan 1995 Company Name － City , State Reported directly to store owner providing retail pricing and in-house promotional work for entire store. This included Direct Store Delivery invoicing, preparing annual profit reports and working directly with all account representatives from various food companies. Education Bachelor of Science , Organizational Management Human Resources 2016 Colorado Christian University Graduate Skills MSOffice: PowerPoint, Publisher, Word Excel Desktop Publishing Software: Photoshop, ",ARTS " OPERATIONS COORDINATOR Summary Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Seeking a role of increased responsibility and authority. Resourceful and accomplished with extensive office operations and personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media and Networks Managing  Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye for Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches, and special events for groups of 20+ employees. In charge of implementation of Office Evolution Columbus's social media, marketing, and online blog presence. Experience Operations Coordinator March 2016 to Current Company Name - City , State Human Resources Administrator for Portland branch. Payroll Administrator Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems and maintained electronic and paper files. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports. Business Center Manager June 2015 to March 2016 Company Name - City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Designed electronic file systems. Handled all media and public relations inquiries. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and reports. Properly routed agreements, contracts and invoices through the signature process. Managed daily office operations and maintenance of equipment. Billing and invoicing. Language Arts Instructor August 2013 to August 2015 Company Name - City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities and behaviors. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Incorporated music, art and theater into lesson planning. Developed professional relationships with parents, teachers, directors and therapists. Helped prepare daily lesson plans for activities and lessons. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Communicated effectively with educators from various grade levels. Teacher June 2009 to August 2013 Company Name - City , State Promoted language development skills through reading and storytelling. Conducted small group and individual classroom activities based on differentiated learning needs. Applied the positive reinforcement method to redirect negative behaviors. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. Organized field trips to local parks, fire stations and zoos. Encouraged students to be understanding of and helpful to others. Education Bachelor of Science : Elementary Education , 2012 Ball State University - City , State Elementary Education Emphasis in technology, psychology, development, educational theory, and behavior management. Coursework in emergency preparedness. Minor in Educational Technology. English and Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering ",ARTS " VOLUNTEER Summary I am a student with passion for making difference in the world. I believe that the world is always changing and moving forward and requires motivated people to help lead the way. I enjoy investing my time into amazing opportunities that helps me to grow as a professional and as a person while helping to create opportunities and benefits for others. I believe that it is important to invest in the resources you have as well as to invest your time in an organization even if that meant not benefiting from it at all. Experience Volunteer July 2010 to Current Company Name － City , State Certified as an Emergency Medical Technician (EMT-B) Served as a member since July 2010 as a cadet Qualified in providing CPR by the American Heart Association at Healthcare Provider level Qualified in providing First Aid and other treatment as per protocol for EMT-B set by the Squad and the State of New Jersey Reporting to Crew Chief with responsibility for doing the ambulance check and insuring their is no shortage of supplies on the rig Responsible for assisting crew in providing care to patient at scene, enroute to hospital, and at the hospital until care has been appropriately transferred Responsible for writing the appropriate information on the call sheet Responsible for attaining coverage in the circumstance that I am unavailable during that shift Proficient in operating an electronic charting system Completed Emergency Medical Technician class Completed CEVO course Completed ICS-100, 200 & 700 Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up, transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver EMT May 2013 to July 2014 Company Name － City , State Providing medical transport for patient as requested by dispatch Being able to lift more than 50 lbs as needed Checking the ambulance to see that it is fully stocked with equipment should it be needed during the crew's shift Should be riding with Captain during the training period (at the start of employment) and be cleared from training at the Captain's discretion In the instance of an incident by company policy, crew member(s) should be able to check the patient, contact dispatch, and write up an incident report & have it submitted at base Must be capable of performing assessments of patient during the pick-up,transport, and arrival Be able to make the necessary decision to do emergency transport in the circumstance that a patient under the crew's care suffers from an ailment(i.e., heart attack, stroke, seizure) that requires higher level of care and notify dispatch of situation and request for usage of lights/sirens Be able to perform transports in a timely fashion and quickly respond to the next transport as given by base or Mountainside dispatch Be able to retrieve all the necessary paperwork and information required from the hospital, nursing home, or patient care facility Keeping track of times and mileage during transport At the start of the crew's shift, crew must pick up radio from dispatch and transport sheet from rig folder At the end of the crew's shift, crew must drop off radio and all patient charts and transport sheet either with dispatch or in the rig folder(if dispatch is not available) Must be capable of operating an ambulance regardless of whether they are the attendant or the driver Retail Sales Associate April 2012 to April 2013 Company Name － City , State Providing excellent customer service Having a through understanding of the products being sold in the department Meeting daily sales goal as assigned by the system Maintaining the sales floor Opening Macy's Star Rewards Credit Card for customers Meeting the expectations of the department managers Attending scheduled training classes Assistant Martial Arts Instructor October 2008 to May 2009 Company Name － City , State Assisting the instructor in managing various classes Experienced in martial arts to provide guidance to the students Managing various classes of different belt levels, age groups, and class sizes Reported to Head Instructor/Master/Instructor with responsibility for finishing assigned duty given Assisting the Head Instructor in set-up/managing/clean up of student promotion exams Education High School Diploma : 2011 Jonathan Dayton High School － City , State , USA Activities and Societies: Medical Careers Club, Peer Leader, Peer Mediation Political Science and Entrepreneurship Rutgers University Newark － City , State , US Political Science Topics in American Politics & Policy: Communication Skills for Political Leadership (21:790:463:03) America & The World (21:790:202:02) Introduction to Comparative Politics (21:790:372:61) Modern Political Theory (21:790:372:61) Topics in American Politics & Policy: Social Justice (21:790:463:62) Activities and Societies: Newman Catholic Club Union County College Cranford － City , State , US Relevant Experience Treasurer (Fall 2014 & Spring 2015) Rutgers University Newman Catholic Club, Newark, NJ Responsible for the clubs account, uploading purchase requests, and refunding checks as well as assisting in event planning and working with the Office of Student Life Volunteer EMT (July 2010 - Present) Springfield First Aid Squad, Springfield, NJ Responsible for responding to and assisting emergency patients of Springfield and neighboring towns upon dialing 911 and safely transferring patient to higher healthcare facility SyroRun 5K Committee Member (December 2014 - Present) St. Thomas Syro-Malabar Forane Catholic Church - Youth Group, Somerset, NJ Responsible in event planning, meeting with other committee members, acquiring sponsorships and donations, managing social media and promotion Certifications Emergency Medical Technician - Basic New Jersey Department of Health & Senior Services ID Number: 595771 Expiration: 12/31/2016 Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level American Heart Association   Training Center Name: Atlantic Training Center Training Center ID: NJ000025 Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902 Skills Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management Community Service Emergency Medical Technician, Springfield First Aid Squad, July 2010 - Present Messenger, Overlook Hospital, July 2010 - July 2011 Extra Mile Volunteer, Newman Catholic Club, September 2014 - December 2014 Extra Mile Volunteer, Newman Catholic Club, January 2015 - Present ",ARTS " OWNER Executive Profile Objective: Driven, analytical, creative leader with 25+ years experience in business, customer service, higher education, utilities, insurance, the arts and public education. Motivated IT leader in project management, client training, and comprehensive development of innovative client solutions, and enabling creative changes across an organization. Provide customer service leadership to propel business into the public arena and meet !the business objectives. Achieve business objectives through passion, commitment and experience in: Customer Service - Project Management - Team Leadership ­ Technology Development - New Business Development ­ International Business System Integration ­Technology Deployment - Process Improvement - E - commerce ­ !Quality Assurance -System Installation ­ Change Management ­ Consulting - Provide technology support for companies, !schools, and individuals - Database development - Web page authoring and support - Digital Media support ­ Network planning, configurations, and installation - Deployment - System Integration - Consulting ­ !Process Improvement - New Educational Technology Development Professional Experience 01/1998 to Current Owner Company Name － City , State Highly skilled technology leader with proven success in providing innovative and creative application solutions, tools, and processes !across organizations. Effective leader in applying custom business and technology solutions to maximize organizational !performance. Create competitive advantages by utilizing cutting edge technologies, technical and business acumen, innovating solutions !and influencing positive change across an enterprise. Provides marketing leadership to propel business into the public arena. Achieve !corporate objectives through passion, commitment and expertise in: Customer Service - !New Business Development ­ Project Management ­ System Integration ­ Technology Deployment ­ Process. 08/2001 to 08/2009 Coordinator Technology Support-School of Fine Arts Company Name － City , State Oversee the technology support for the division focused on analyzing the current environment of the faculty and staff. Enable users to !manage their support and teaching duties by relying on the available technology. Provide project management in the development of Filemaker Solutions within the division as well as coordinated solutions between other university users. Create training modules, which !allow the faculty and staff to attend sessions over their lunch breaks and allow them to learn new/current technology skills. Show !opportunities in the use of cutting edge technologies, innovative solutions, and influencing positive change across the teaching and !learning communities using superior customer service ! Working to increase the implementation of Filemaker solutions in the classroom curriculum * Increasing the technology use among Fine Arts administration, faculty and staff * Developing websites for student signups for public music performances * Created and implemented important database products to increase the productivity of the administrative staff * Worked with IT Services and the School of Education on an NCATE project, which impacts the licensure of !teachers in all areas of study. Provided technology support, which includes desktop installation of hardware and software for the administration, faculty, and staff of the School of Fine Arts, in addition to technology solutions and training * Accountable for database solutions for the administrative staffs of the individual departments within Fine Arts, includes tracking the admissions process for students coming to Miami University and are interested in becoming involved in !the Arts programs * Developed an art portfolio review solution with web capabilities, which enables the art students to submit their artwork !for review by the faculty thereby allowing some them to be admitted to one of the art programs. 01/1997 to 01/2001 Coordinator Company Name － City , State Improvement ­ E - Commerce ­ Quality Assurance ­ System Installation ­ Team Leadership ­ Change Management ­ Consulting ­ Provide technology support for companies, schools, and individuals ­ Database programming ­ Webpage authoring and support ­ Network planning, configurations, and installation ­ Digital Media support ­ Marketing Expertise IT Services Technology Support Oversaw the desktop support for the administration and staff in IT Services, which included developing database solutions troubleshooting technology issues, and the installation of hardware and software. Managed the introduction of newly adopted !technologies, the training and support, and training for these new implementations. Developed and implemented the Print Center Invoicing and Billing System (Filemaker Solution), which interfaced with the !Media Services Billing Process (Filemaker Solution) - Supported classroom technologies and media services for faculty in their classroom teaching. Provided the primary staff support for the public student technologies centers. Coordinated the implementation of a joint technologies center with IT Services, Fine Arts and Education - Provided technology support for the Learning Technologies Centers and managed the technical staff. 01/1992 to 01/1997 Technology Manager Company Name － City , State Managed IT Services in the student technology learning centers - open to all students. Services included access to the Internet, MVS, VS, and !Novell Network. Students were able to interact with the faculty by use of email, software packages and the Internet. The labs employed !90 student workers each semester, which included 8 student technicians, who kept the labs working 19 hours a day during each !semester and 24 hours a day during the two weeks before the end of the semester. There were basic classes taught by the student staff to !students who needed sprint courses in the software and hardware required for their courses. Expanded the technologies services to students in 4 public sites ­Developed 'Quik' Time Training' program for students using the centers ­ expanded the student support/managed the technical needs of the students in the centers- taught students good customer service Relevant Leadership Positions Director: Miami University Filemaker User's Group - !Principal Viola - Sorg Opera Company - Business Manager, Violist Montage String Quartet ­National Sales Manager, Winton Associates (Wholesale Precious Stone Importers), Local Business Manager International Musicians Union Local, Ass't Business Manager & Principal, Viola, Rome Festival Orchestra, Italy. Education M.M PHD Educational Leadership Miami University Miami University － City , State GPA: GPA: 3.89 GPA: 3.89 Associate : Computer Science Southwestern College of Business Associate Accounting Southwestern College of Business － City , State GPA: GPA: 4.00 Computer Science GPA: 4.00 Bachelor of Music Washburn University － City , State GPA: GPA: 3.25 GPA: 3.25 Interests Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences Skills administrative, Arts, art, basic, Billing, Billing System, Change Management, competitive, hardware, Consulting, Customer Service, customer service, database, Database programming, E - Commerce, edge, email, Filemaker, MVS, Invoicing, Leadership, Team Leadership, Director, marketing, access, enterprise, Network, New Business Development, Novell Network, organizational, processes, Project Management, project management, Quality Assurance, Sales Manager, System Integration, teaching, desktop support, troubleshooting, websites Additional Information Conference Participation/Presentation Activities Presentation for Ohio Learning Network Conference Topic: 'The Arts and STEM Legislation: The Impact on Teaching and Learning' Presentation for Miami University Center for Learning and Teaching Conference :Topic: 'MU Student e-Portfolios Participated in Filemaker Developers Conferences ",ARTS " DIRECTOR OF COMMUNITY Skills Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak ADDITIONAL WORKSHOPS Visual Thinking Strategy, Arts & Healthcare, Community Art Projects, Art & Storytelling, Encaustic Painting, Ceramics, Printmaking. Experience Director of Community August 2017 to Current Company Name － City , State Provide customer service and administrative services, acting as main point of contact for Community Education office. Facilitate operations and communications with other offices regarding IT, Finance, Security, and HR. Use design experience, writing, and computer skills to market events and programs. Design promotional materials for print and web as needed, such as postcards, fliers, banners. Manage social media pages and design ad campaigns, leverage analytics. Increased social media activity by 30% over past two years. Design and analyze email marketing campaigns. Research and coordinate with marketing staff to place web and print ads. Event planning and management for community engagement. Provide administrative support to a wide range of constituents. Assist students with registration, class preparations and communications while working toward enrollment goals. Increased enrollment by 7% through fresh marketing strategy and improved customer service policy. Assist faculty with design of courses, scheduling, contracts, and facility and supply needs. Curate art classes and workshops for triannual course catalogs, collecting images, bios and descriptions. Proofread and edit catalog content. Coordinate bulk mailing. Manage vendor and account relations for materials and supplies, tracking and placing of orders. Process tuition payments, request and track refunds. Oversee scholarship program. Develop faculty pay schedule. Draft, collect and archive contracts. Assistant Director November 2012 to August 2017 Company Name － City , State After facilitating merge with NH Institute of Art, helped design and implement new systems to run Sharon Arts Center School of Art & Craft as a satellite facility for higher education. Built new processes to integrate with financial, HR, IT, and Marketing offices. Acted as department registrar, designed classes and recruited arts faculty, curated catalog. Performed marketing work to increase enrollment. Oversee scholarship program. School Director September 2009 to November 2012 Company Name － City , State Oversaw facilities and education administration operations. Designed catalog of art classes and workshops, recruited arts faculty. Designed fundraising events to purchase studio equipment and develop community. Oversaw implementation of student management software. Initiated and oversaw student exhibitions to develop community and awareness. Curated content for course catalog. Oversaw budget of $250K. Webmaster July 2009 to November 2012 Company Name － City , State Gained creative project management experience, facilitating planning and communications between design team and staff of colleagues during rebranding and launch of www.sharonarts.org. Performed all content uploads and ongoing maintenance, including press release blog updates, photo galleries, and donor portal. Designed and implemented new online donor system and related reporting. Administrator April 2009 to September 2009 Company Name － City , State Implemented new social media pages and email marketing software to assist Marketing office. Assisted Development office with fundraisers, events and focus groups, maintained sensitive donor information database and communications. Assisted Education office with student communications and enrollment transactions. Assistant Manager March 2008 to April 2009 Company Name － City , State Oversaw inventory management and customer service while working toward retail sales goals. Assisted with curatorial needs of Fine Art Gallery of rotating exhibitions, including labels, inventory, shipping and docent coverage. Intern/Free-Lance Production Assistant September 2006 to January 2008 Company Name － City , State Studied animation and digital art software while providing graphic design and project assistance. Education and Training MFA : Creative Writing , 2016 New Hampshire Institute of Art Creative Writing BS : Communications/Graphic Design , 2007 Fitchburg State Communications/Graphic Design Skills administrative support, Adobe Creative Suite, Event planning and management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling ",ARTS " ACTIVITY SPECIALIST Summary Highly knowledgeable, creative and resourceful Educator with experience in developing students' interest in and appreciating music through teaching theory, history and practical skills. Education professional driven to create an environment that promotes hands-on learning for children at all stages of the learning process.I have over 10 years of vocal training and 8 years teaching experience. I have a deep concentrate in music education, special educationEducator talented at making special needs children feel valued and accepted. Encourages each child to reach their full potential. and vocal instruction. Friendly and energetic, with 8 years in substitute teaching in a public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved.Educator versed in collaborating with teachers and parents to best meet each individual's unique needs. Attentive to the physical, emotional, intellectual and social needs of each student.I perform extraordinarily well with others and as a team leader.I am assertive and I strive to do the best job possible.Motivated teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Highlights Microsoft Word, Photoshop, Filemaker, HTML. and MS Office proficient Substitute Teaching Certificate 6 years as summer camp counselor Fast learner Scheduling proficiency Basic clerical knowledge In-depth knowledge of autism Competent in Smartboard technology Mother of two children First Aid and CPR Certified Vocal instructor Strong communicator Classroom management Accomplishments Founded the Desi Arnaz Performing Arts Department at I.S 238 and led it for 4 years. Worked with over 200 special education students, grades 6-8, for 8 years. Material Development   Created an arts curriculum targeting diverse learners to create an engaging educational experience. Process Improvement Developed a level work or theory for students that resulted in numerous admission to Performing Arts Schools in the New York City Department of Education. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Employed special educational strategies and techniques during instruction to improve the development of sensory/perceptual-motor skills, language, cognition, and memory. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Community Service Served as faculty Sports and Arts Foundation representative, spreading global awareness and introducing world issues such as global warming, and recycling to students. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Experience Activity Specialist June 2001 to August 2013 Company Name － City , State Counselor age 6-12. Supervision of children and tutor in music and recreational activities. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Performed student background reviews to develop tailored lessons based on student needs. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Developed interesting course plans to meet academic, intellectual and social needs of students. Lead teacher Chorus January 2009 to September 2011 Company Name － City , State Set up and conducted school choir in numerous productions of vocal music. Provided aural training through the performance of music, talks, discussion, use of audiovisual equipment, practical vocal music and written assignments. Trained students for vocal performances in school and abroad at the Colonial Theatre in Pittsfield Massachusetts for two consecutive years in a row. Teen Action Service Learning Program. Activity Specialist /Lead Teacher January 2009 to September 2011 Company Name － City , State Created a learning environment for students by stimulating purposeful assignments conducive to their immediate environments. Guided students to create food drives, recycling campaigns, and help provide aid to countries in need. Sales associate September 2004 to September 2011 Company Name － City , State Retail services in Shoe dept. Participated in daily operational functions of the store. Delivered superior quality service while adhering to corporate, regulatory and audit guidelines. Provided timely and efficient completion of client transactions while maintaining accurate customer service and thorough handling of all sales assigned. Board of Education: Schools served: I.S. 109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15. Classroom Teacher January 2007 to June 2008 Company Name － City , State My primary responsibilities were to facilitate classroom training to both English and bilingual students in vocal music, music history, and school productions. I headed the performing arts department in the design, development, costuming and maintenance of art materials as well as set design by evaluating the effectiveness of the performing arts through instrumental/vocal music, dance, drama, art and technology. I co-facilitated weekly meetings and helped make changes necessary to improve effectiveness of student growth. Education Bachelor of Arts : Professional Music , 2006 Berklee College of Music, Boston Mass － City , State Minor in Music Education Coursework in Music Education Berklee College of Music Deans List : 2006 Received numerous letters of recommendation, and appreciation from Faculty and Staff Art and Music , 2004 Bayside High School Art and Music education Previously attended Berklee College of Music Bayside High School Gained music diploma for voice and music theory. Member of Bayside High School Choral Club Vocal Academic Achievement Award Interests Fitness, kickboxing, marathons Skills Photoshop, Set and Design , Peer Counseling, Customer Service, HTML, Microsoft Word, Retail/Sales, Supervision, Dramatic Theater, ",ARTS " EXECUTIVE DIRECTOR Professional Experience Executive Director January 2009 to Current Media Enterprise Alliance. Head-Royce School Instructor January 1974 to January 2010 Company Name Chairman January 2005 to January 2010 Fine Arts Dept. Head-Royce School (11 members in Visual, Music, Drama and Dance). Director Summer January 2003 to January 2009 Company Name a partnership between HRS and the Oakland Unified School District). The program targets disadvantaged middle school students who have been identified by their teachers and principals as bright and motivated. They are given. academic, arts, and technology training on a full scholarship basis during a six-week summer session. They are mentored monthly over the course of the year. Education B.A : Communications and Public Policy , 1969 University of California Berkeley Communications and Public Policy B.F.A : 1970 University of California Berkeley-Fine Arts M.F.A : 1972 San Francisco Art Institute UC Berkeley-Secondary Teaching Credential program : 1973 Interests 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Additional Information Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis) Project coordinator for 2006-2008 renovation project. Coordinated project with East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, and Head-Royce School 2005-2007: Destiny Arts (An arts based organization the uses dance and martial arts in violence prevention training) Supervised production of promotional video, fund raising, worked with Destiny faculty as part of the Head-Royce Art and Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects in Malawi, Africa) Involved in fundraising and installation of water and electrical systems at the Amai A Chifundo Orphanage in Blantyre, Malawi. Also provided funds and equipment for youth soccer organizations nationally in Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas in April) (Rehabilitates homes of low income elderly and disabled citizens in Oakland, as well as rehabilitation projects with schools and community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access to the Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, the Oakland Museum, Oakland Fund for the Arts (Organized panel of East Bay Arts organizations to talk about youth access in the arts) Pro-Bono Films: Video productions working with high school students for community non-profits. The films are used as an informational tool, and a marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center in the Sobrante district of East Oakland that provides tutoring, mentoring, and non- violence training to approximately 50 children on a daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization that uses dance and martial arts in violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships for disadvantaged youth in the East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle in the United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship from the Head-Royce school to study and implement arts curriculum reflecting non-western cultures. 2005 Fellowship from the Fund for Teachers: Study of the art and culture of the Aboriginal People of Australia, and the Maori People of New Zealand 1995 Cyberart: The Merging of Art and Technology, Arts Education Fellowship, The Council for Basic Education, The National Endowment for the Arts, and the Getty Center for Art Education (Implementation of computer technology into an arts curriculum.) Skills academic, Arts, Enterprise, Teaching ",ARTS " SENIOR MARKETING AUTOMATION CONSULTANT Summary I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology. My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written and verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 to Current Company Name City , State Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin. Responsibilities include: Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems Develop custom subscription management centers to support global business requirements Build custom Insight reports to perform greater analysis of Eloqua data Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,  and subscription management Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation Develop testing strategy for continuous improvement and optimization Provide marketing technology best practices, advisory and training to Marketing and Sales organizations Marketing Automation Manager 10/2011 to 09/2014 Company Name City , State Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel. Responsibilities include: Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs Develop and implement process improvements and workflows to improve efficiency Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement Support web development team with web content auditing and asset management Ownership of email marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to update stakeholders on campaign performance against KPI's and best practices Assist with implementation and training of new marketing technologies and services Marketing Programs and Events Intern 05/2006 to 10/2011 Company Name City , State Responsible for setting the direction and overseeing successful execution of Marketing strategy, member programs and events. Responsibilities include: Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management Areas of project management include: budgeting, scheduling, vendor and venue due diligence, contract negotiations, catering selection,and entertainment and décor Responsible for contracts management and driving membership, including account renewals and program sales; Increased year over year membership contracts by 30% Support accounting department where responsibilities include monthly invoicing, updating account receivables in billing system, and expense balancing; Increased on-time payment rates by 60% Education Modern Marketing Luminary Certification : 5 Tenets of Modern Marketing 2015 Oracle Marketing Cloud Academy City , State , United States B2B Oracle Eloqua Masters : Marketing Automation 2013 Eloqua University City , State , United States Bachelor of Arts : Communication Studies 2011 San Francisco State University City , State , United States Accomplishments Markie Awards Judge for Modern Marketing Experience 2015 Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015 Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge and experience Strong working knowledge in Salesforce.com implementation In depth knowledge in project planning and leading marketing automation teams and projects from ground zero Expertise in developing guidelines, best practices, and training in automation tools Very strong in managing system integration projects with third party vendors Instrumental in managing multiple projects simultaneously Excellent communication, analytical, and problem solving skills with proven ability to interact well with end users, peers, and senior management Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated ",ARTS " 4/5 GRADE TEACHER Summary English Teacher with excellent communication skills. Organized and driven with the innate ability to stay on task. Uses effective and efficient methods of teaching while focusing on the individual needs of each student. Highlights Lesson planning expertise MS Office proficient Schedule creation and maintenance Academic performance evaluations Accomplishments Served as Head Cheer Coach for 10 students in seventh and eighth grade. Co-sponsored Student Council and yearbook. Experience 4/5 grade teacher September 2015 to Current Company Name － City , State 4th/5th Grade Teacher Create lesson plans and curriculum. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Create monthly classroom newsletter to keep parents informed of class activities. Eighth grade English/Language Arts Teacher July 2011 to May 2015 Company Name － City , State Eighth Grade English/Language Arts Teacher Create lesson plans and curriculum based on AZCCR Standards. Develop and use a variety of assessment data to refine curricula and instructional practice. Evaluate academic achievement through detailed analysis of student performance. Develop and maintain cohesive and positive classroom atmosphere and culture. Manage student behavior to ensure all students are fully engaged in learning. Prepare lesson plans and special instructions for substitutes. Build and maintain strong relationships with students and parents. Provide continual assessment of student progress and maintain student education records and secured data. Collaborate with resource specialists to meet the needs of all students. Attend and implement professional development training and learning throughout the school year. Highly-qualified in subject matter due to exceptional knowledge. worked with administration to put together student's schedule Create monthly classroom newsletter to keep parents up to date Coach 7/8th grade cheerleading squad and serve as student council advisor. Planned and implemented fundraising efforts for both extracurricular activities and philanthropic organizations. Site Director April 2008 to January 2011 Company Name － City , State Supervise and interact with staff and children grades k-12 Create and implement RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Participate in bi-weekly staff meetings Supervise and plan special events. Plan and implement designed curriculum. Activity Leader April 2007 to April 2008 Company Name － City , State Supervise and interact with staff and children ages K-6 Create and implement incentive program for homework club and program Create and implement STAFF and KIDS RULES Insure that site meets DHS licensing standards Help to keep multipurpose room and storage area organized Greet parents and keep them informed of daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date with DHS standards Create and implement duty roster Keep site files up to date and in order Evaluate and review staff performance Keep track of budget Attend and participate in management workshops Prepare for camps Received Fingerprint Clearance Card and DHS Directorship. Program Manager January 2003 to December 2006 Company Name － City , State Supervise, interact and evaluate staff and children ages K-5 Create and implement incentive program for homework club and program Plan and execute special events for kids and their families Help to keep multipurpose room, and supply closet organized Greet parents and keep them informed on daily events Sign-in and account for all kids in program daily Keep bulletin board both up to date and presentable at all times Create and implement duty roster and daily activities Keep site files up to date and organized Ensure that site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track of budget and order supplies Attend and participate in leadership workshops Provide nutrition education as part of AzNN partnership Received DHS Directorship. Education Bachelor of Arts : English Literature Adolescence Community and Education , 2013 University of Arizona － City , State English Literature Adolescence Community and Education Associate of Arts : General Education , 2011 Central Arizona College － City , State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops ",ARTS " VIDEO DIRECTOR, EAST COAST VIDEO FOR ENTERPRISE BRANDS Summary Athletics have always been an integral part of my life in one way or another. After years of using my physical fitness to supplement the successes of my previous career choices, the decision to bring fitness to the forefront of my life is one that would satisfy my desire to not only continue to foster a personal healthy lifestyle but also to allow a greater platform for sharing my discoveries of healthiness with others.  Highlights Passionate about learning Take pride in sharing accurate information Reliable Hard working Physically fit Excellent problem solver Approachable Accomplishments Bicycled Across North America -  May 14th to July 4th 2007 Start: New Jersey End: San Francisco Experience Video Director, East Coast Video for Enterprise Brands Jan 2015 to Aug 2017 Company Name － City , State Developed better interpersonal skills while directing highly accomplished business individuals. Producer/Cinematographer/Lead Editor May 2009 to Apr 2015 Company Name － City , State Demonstrated my drive, work ethic and ability to learn new skills quickly by establishing my own company while keeping it profitable for six years.  Manager of Fine Arts Jan 2007 to May 2009 Company Name － City , State Demonstrated ability to multitask and stay focused by managing multiple projects at a time and always finishing before deadlines. Education Bachelor of Arts , electric bass 2006 Berklee College of Music － City , State , us Graduated Cum Laude 2006 Most Improved Electric Bassist Skills CPT Certified with NASM Adult and Pediatric CPR/AED  ",ARTS " MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain the job that continues to expand my administrative experience working with staff, students and parents to develop a shared vision and leading school community in achieving those goals. I firmly believe that all children deserve to have every opportunity to learn in a positive, supportive environment as well as have a multitude of opportunities to discover and explore areas of interest helping them to develop into a well-rounded individual who will succeed in the twenty-first century. I believe that true leaders exhibit habits of mind and model the expectations they have of their employees. I believe two critical components of successful leadership are positive relationships and transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training and Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts and Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor of the district's newsletter, Signal Student Council Advisor Odyssey of the Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training in current state laws and regulations for public and special education. Trainings in current state laws and regulations on evaluation, Teachers' Tenure Act, and corrective discipline with employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program with University of Michigan. Principals' NCLB and Title I Boot Camp. Extensive training in best instructional practices in the classroom, including Superintendents in the Classroom, Research on the Adolescent Brain and how it impacts the classroom, 21st century skills in the classroom, and Nonviolent Crisis Intervention. Classroom observation and evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, and The Thoughtful Classroom Teacher. Using data to drive instruction in the classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, and Summer Learning and Data Retreat. Professional Development in becoming a successful building leader in education, including Cognitive Coaching, Second Order Change and Distributive Leadership, How Leadership Influences Student Learning, In Search of School Leadership, Cultivating a Climate of Change, and Teacher Leader Skills. Student transition from the middle school to the high school. Determining, implementing and monitoring school improvement processes, goals and activities. Framework for Understanding Poverty and how to work with families and students living with such circumstances. Implementing and monitoring reading and writing workshops in the secondary classroom through using Lucy Calkins, Daily 5, Café, John Collins Writing program and Reading Apprenticeship: Rethinking Secondary Literacy Strategies in the Classroom. School Safety Training with Emmett Township and Calhoun County Sherriff Departments Harper Creek Middle School has met AYP every year. Professional Experience Company Name July 2008 to June 2015 Middle School Principal City , State Supervised and evaluated certified and non-certified staff. Implemented a pilot program from the MCEE for a new staff evaluation model. Supervised general and special education teachers and maintained accountability for meeting legal expectations for students with an IEP, 504, Title I services, or at-risk services. Planned and implemented book studies with the MS teachers: What Great Teachers Do Differently, by Todd Whitaker 2008 Jigsaw format from multiple resources on differentiation 2009 Effective Grading Practices, by Doug Reeves 2011 A Framework for Understanding Poverty, by Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists and a vice principal. Provided professional development and classroom support for the use of district and building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, and John Collins Writing. Empowered staff to work on school improvement teams and professional learning communities focusing on using student data to drive instructional decisions. Analyzed student data and facilitated instructional decisions based on the data with MS teachers. Developed and maintained a culture focused on student learning. Communicated with parents regarding academic, behavioral and emotional issues regarding their students. Supervised and maintained the athletic program at HCMS. Planned educational meetings for parents regarding curriculum and social issues facing their children. Facilitated a Title I audit and met requirements for the changes required. Mediated and resolved student issues between students and staff. Participated as a contributing member of the Administrative Team including, but not limited to district professional development. Collaboratively worked with staff to design and implement varied interventions blending the RTI model and a new middle school schedule servicing children identified as at-risk. Worked with staff to develop a differentiated instructional approach to teaching and learning within the classrooms. Company Name August 2005 to July 2008 Assistant Middle School Principal City , State Evaluated certified and non-certified staff. Supervised multiple extra-curricular activities for middle school students. Assisted in planning and implementing transition activities for blending fifth and sixth grade teachers, students, and families to the middle school. Assisted in planning and implementing school improvement and professional development for MS staff. Supervised special education teachers and maintained accountability for meeting legal expectations of IEP. Educated students and families on the academic and behavioral expectations for students while at the middle school. Handled student and staff disciplinary issues. Worked cooperatively with multiple employees in the district. Provided professional development for district bus drivers on how to build positive relationships with students in order to establish and maintain behavioral expectations while transporting students. Company Name June 1999 to July 2005 High School Language Arts Teacher City , State K-12 Career Preparation Coordinator. Coordinator of HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 to June 1999 Student Government Advisor City , State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master of Arts : Educational Leadership City , State Educational Leadership Hillsdale College May 1993 Bachelor of Arts : English and Psychology City , State English and Psychology Secondary Teaching Certificate Interests Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association of Secondary School Principals National Association of Secondary School Principals Association Supervision for Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 and Algebra I added to MS Curriculum Lego Robotics Girls on the Run National Junior Honor Society HCMS participates in American Heart Association's Red Out Game Additional Clubs added at middle school: Football, Lacrosse, and Competitive Cheerleading VOLUNTEER EXPERIENCE Girls on the Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching ",ARTS " LINE ATTENDANT Summary Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent in obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening and closing procedures Outstanding communication skills Outstanding communication skills Training and development Accomplishments Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Experience Line Attendant Nov 2009 to Sep 2014 Company Name － City , State Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers. Offered exceptional customer service to differentiate and promote the company brand Assigned employees to specific duties, scheduled break, assuring they go on time accordingly. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires Called other stores within the area to find desired items Helped customers try on and fit merchandise Greeted customers and ascertain what each customer wants and needs Responded to written and telephone requests for particular items for customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Answered and directed phone calls to assigned employees Unloaded, picked, staged and loaded products for shipping Rotated stock by code and receiving date Transported goods from racks, shelves and vehicles. Replenished floor stock and processed shipments to ensure product availability for customers Upheld stock levels and proper pricing for multiple product lines. Supervised material flow, storage and global order fulfillment. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleared equipment. Crew leader Apr 2009 to Feb 2010 Company Name － City , State Cooked and prepared food for customers according to the corporate guidelines Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines Packaged food, places the food in a bag and delivers the food to the customer Ensured quality assurance in reference to food and customer service standards Directed storage, preparation and serving of refreshments by other workers at Restaurant Called out and verified food orders in drive-in restaurant Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions Cleaned work area and food preparation equipment Medical Assistant Externship Aug 2008 to Sep 2008 Company Name － City , State Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments Showed patients to examination rooms and prepared them for the physician Cleaned and sterilized instruments and disposed of contaminated supplies Interviewed patients to obtain medical information and measured their vital signs, weight, and height Recorded patients' medical history, vital statistics and information such as test results in medical records Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008 Company Name － City , State Sold and served refreshments to customers Recorded sales, using cash register Delivered orders to kitchens, and picked up and served food when it was ready Brewed coffee and tea, and filled containers with requested beverages Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment Seasonal Sales Associate Oct 2007 to Jan 2008 Company Name － City , State Described merchandise and explained use, operation, and care of merchandise to customers Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires Cleaned shelves, counters, and tables Greeted customers and ascertained what each customer wanted and needed Ticketed, arranged and displayed merchandise to promote sales Computed sales prices, totaled purchases and received and processed cash and credit payment Education Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing ",ARTS " CREATIVE DIRECTOR Career Focus Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales and Marketing Representative - I have extensive experience with creating and directing page layout and collateral design. I am a self-motivated, detail-oriented designer and problem solver. I can conceptualize and execute visuals in a fast-paced environment, while maintaining accuracy and quality of the finished product. I often implement some of my skills as a professional Fine artist and Illustration artist to add a unique spin to many projects when the objective merits it. Clean, contemporary layouts with logical use of typography are my style. Summary of Skills Adobe CS: Acrobat, InDesign, Illustrator & Photoshop; Dreamweaver Microsoft Office: Excel, Word, Access & PowerPoint; MySQL, Citrix, Retrieve, HTML, Dynamic HTML Photography, Illustration, oil and acrylic painting, drawing & mural work, tile working Furniture restoration and re-invention Basic knowledge of JavaScript and Eclipse Accomplishments Product Roll-Out   Responsible for marketing for product launch including public relations, direct mail pieces, trade shows, sales training and e-mail campaign. Professional Experience Company Name January 2002 to January 2015 Creative Director City , State Mentored our restructured Sales and Marketing Department which over saw web site design, web advertising, conference banners and ad creation for promotional marketing and catalog layouts. Responsible for: new logo creation and branding of new products, motivating and problem solving. I have also taken on the role of Data Analyst over the past 7 years - I pull data from various sources including, but not limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, and directly from the clients themselves with increases in return time to our clients by over 60%. Managed and met aggressive personal and team deadlines, handled changing priorities, while adhering to strategy, accuracy and time lines. CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped to design and develop our latest version of NetBench, Ironbridge's robust data warehousing software. Rebranded and developed identity for all of our existing and new products this past year. Took on responsibilities over the past 5 years within our Sales and Marketing Department as a Sales Representative for various conferences and business trips to target current and potential clients in introducing new and updated products. As well as being a liaison to our largest client on a weekly basis. Work closely with marketing staff and clients to ensure that visual content is compelling, effective and on strategy. Consult with marketing department on promotional and collateral material. Took designs from concept to completion. Art directed and designed custom publishing material for print and promotional materials. Print work featured in CGM - Consumer Goods Magazine as well as other periodicals as they pertained to conferences and events. Company Name April 1999 to February 2016 Professional Studio Artist/Graphic Artist City , State RESPONSIBILITIES: Create art work for gallery display and sale as well as provide work to various charities, events and silent auctions (public as well as private). Teach classes on painting and life drawing. Worked with furniture for restoration and reinvention. Produced marketing materials and studio announcements for various groups and individuals. CLIENTS: Leukemia and Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research and Charity funding Chicago, Delaware Street Capital, Southern Wine and Spirits. Company Name August 2000 to October 2002 Art Director/Graphic Designer City , State Work directly with clients to provide images used for instructional booklets and large volume catalogs, as well as producing warning labels for various products with tight deadlines and strict accuracy. I created original product packaging and branding for our largest clients. CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed and designed catalog layouts. Heavy image manipulation for various clients products and equipment photo shoots Created line art for all instructions manuals for our clients Produced and designed original packaging for clients products Branded many products and concepts for clients as well as in house Designed and produced News Letter for LCH - The Lake County Haven with support of Master Arts, Inc. Created all sales and Marketing materials for Master Arts, Inc. Worked directly with proofing department to create effect layouts for numerous instruction manuals brochures and catalogs. Website layout and design. Company Name December 1994 to July 1998 Medical Billing for Radiology Department City , State Working with medical records as well as insurance company information to locate patient information for updating medical records as well as updating contact information for patients. I ran all the documentation and brought all records up to speed for the whole department. I worked independently the majority of the time while referring to pertinent medical staff and historical data at various intervals. Worked with proprietary medical record software to update patient information Blended data from various insurance providers to add to the hospitals billing systems Learned and used medical shorthand coding to update and override incorrect information in the hospital's proprietary system Increased current and updated insurance and billable data over 30% in the first year and 22% over that the following years as a medical biller. Education Drake University June 2000 Bachelor of Arts : Art, Painting, Graphic Design City , State Studied to earn a double major with an emphasis in painting and the study of art history while also pursuing a minor degree in graphic design. I went on to receive additional training as a teacher for adults who want to engage in the fine arts as a second career while mentoring several young students to further their art education over the course of the past 6 years. College of DuPage 1998 Associate of Arts : Painting and Graphic Design City , State Painting with a minor in Graphic Design. Professional Affiliations I have worked with many non for profit organizations over the years as well as many charities to which I have provided art work. Skills Painting with acrylic and oils, the creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout and design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites ",ARTS " I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations. Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques. I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated and very customer service- focused Sound judgment Proficient in AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge in Virus and spyware removal Technical Skills Skills Experience Total Years Last Used Desktop and Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient of the ""Ducks in a Row"" Award from Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate. 3. On average closes more tickets than any other Technical Support Specialist in SCTECH. 4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech. Work Experience I.T. Support Technician/Specialist 01/2011 to Current Company Name City , State By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system. Tickets range from basic computer problems to networking problems regarding Cisco switches. I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software. I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures. I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory. I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face. Children's Program Developer/Operations Manager 01/2009 to 01/2011 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. This position gave me an edge in the ability to serve customers with focus and respect. Instructor/Owner 01/2005 to 01/2009 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. I also had the chance to experience the selling of this business to a new owner. Technical Support 01/2005 to 01/2006 Company Name City , State I solved problems over the phone with a user of a software package designed to build picture frames. Problems included computer based as well as physical problems with design of picture frames. I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting. Education and Training Bachelor of Science : Network Administration 2017 Western Governors University City , State , USA I am Currently Enrolled Associates of Applied Technology : Networking Cisco and Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City , State , USA GPA: Graduated Summa Cum-Laude Networking Cisco and Microsoft Graduated Summa Cum-Laude High School Diploma : High School 1991 Griffin High School City , State , USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification ",ARTS " BUDGET AND ADMINISTRATION MANAGER Experience 01/2016 to 01/2017 Budget and Administration Manager Company Name － City , State Responsible for providing financial explanation of a $3M budget for the division of Information Technology. Upheld the processes, policies and procedures as specified by finance. Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects. Created contracts with vendors and individuals who will be providing services for Information Technology. Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated. Ensured that all monthly invoices were processed in a timely manner. Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation. Managed payments of invoices for the Information Technology. 01/2006 to 01/2016 Administrative Aide II Company Name － City , State Maintained the critical day-to-day office confidentiality. Participated in departmental financial planning based on needs for upcoming academic year. Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card. Provided customer services to high profile guests in person and over the phone. Collaborated with various departments with day-to-day activities and special projects. Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned. Participated in the hiring process and day to day management of casual student worker. Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs. Prioritized inquiries to the Dean, acting as liaison. Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures. Drafted, customized and edited correspondences for the Dean and the department. Managed all Tisch housing apartments. Ordered departmental supplies based on actual departmental budget. Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU. Established and maintain departmental filing system, securing documents of a confidential nature. General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies. 01/2001 to 01/2006 Administrative Aide Company Name － City , State Researched potential donors for the Prospect List used to expand the donor list. Created excel worksheets on prospect donors, tracking giving habits and preferences. Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients. Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors. Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts. Coordinated travel arrangements for Associate Dean of External Affairs and staff. Prepared documentation and materials for grant applications to support the school. Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents. General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries. Education and Training 2015 MS : Human Resources Management WALDEN UNIVERSITY － City , State Human Resources Management 2001 BA : Comparative Humanities SUNY OLD WESTBURY － City , State Comparative Humanities Skills academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements ",ARTS " FIELD SUPPORT SPECILIST Summary Technology support representative providing workstation and application support. Provides end-user support via phone in a service desk environment. Installs, troubleshoots, maintains and uses a variety of computer systems, software and peripheral devices.  Highlights Network traces Technical standards and deliverables Critical thinker Technical standards and deliverables Telecommunications field service Network security Network protocols Proficient in Internet Technologies Proficient in Windows MS Office proficiency Efficient data management Excellent communicator Cisco routers and switches Supporting IP Telephony Visio Analysis and problem solving Education Master of Science : Network Communications Management 2016 Keller Graduate School of Management , City , State , United States of America 3.15 GPA Master's Degree of Network Communications Management Concentration in Technology Apps 3.35 GPA  Completed data model normalization Process modeling Object oriented analysis Created Entity Relationship Diagrams in MS Visio Knowledge of user interface design Bachelor of Science : Interdisciplinary Studies with a concentration in Mathematics 2003 Texas Southern University , City , State , United States of America 3.1 GPA Coursework in Interdisciplinary   Studies, Mathematics, Elementary and Middle School Education Experience Company Name City , State Field Support Specilist 06/2017 to Current Download radio and alarm panel programming information into new/existing accounts in response to telephone requests. Provide real-time installation quotes to field technicians and limited technical support to customers.  Enter order information into the system for technician upsells and process payments as applicable. Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests. Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind. Supports reps with CPQ and Matrix Schedules new installations and add-on equipment (Order Entry)Supports system and device upgrades Verifies customer contract/billing accuracy Captures, maintains and verifies customer information with painstaking attention to detail Utilizes contingency plans during system outages to continue to support our internal customers Provides site redundancy for Home Heath Provisioning and Technical Assistance Groups Company Name City , State Technical Support Representative 01/2017 to 01/2017 Customer service role providing technical & customer service support via phone & video chat, to customers who require assistance navigating or trouble shooting issues they may experience within Intuit and Turbo Tax Products. Resolved customer complaints and concerns with strong verbal and negotiation skills. Provided thorough support and problem resolution for customers. Managed IT setup and service requests for Intuit and Turbo Tax . Company Name City , State 8th Grade Reading/ Language Arts Teacher 01/2005 to Current Prepares lessons  reflecting  accommodations for differences in student learning styles Provide a variety of planned learning experiences integrating different learning methods in order to motivate and inspire students. Develop lessons with district mission in mind, aligned to district and state instructional goals and objectives and subject area Maintain a classroom environment that promote safe, effective learning Continuously engage with students, parents, and community members to advance student outcomes Establish and implement effective classroom management procedures Create systems to monitor and assess student learning Collaborate with professional staff to identify and address student needs regarding health and learning styles  Be available for counseling with students and parents before and after school Keep accurate records of student information; compile, maintain, and file all reports, records, and other documents required by the school and district Present subject matter according to guidelines established by Texas Education Agency, Board of Trustee policies, and administrative regulations Company Name City , State Customer Service 06/2000 to 08/2003 Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Skills Knowledge of Telecom industry Experience in 2-way radio systems, satellite systems and FCC/FAA Functional understanding of 802.11, Wireless VOIP protocols and Wireless Mobility Proficient in Network Protocols TCP/IP/SIP/MGCP/SCCP/MPLS Windows 7, Windows 10- Active Directory- TCP/IP networking- Tablet Technologies- Smartphone technologies- Microsoft Office proficiency- Messaging technologies including but not limited to Exchange and SMTP- Wireless technologies- VPN technologies- PC Security- Telecommunications- Web Technologies- Video Conferencing ",ARTS " EXECUTIVE DIRECTOR Professional Summary Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities. Core Qualifications Small business development Public relations and community outreach in private and public sectors Teaching, training, and public speaking Non-profit administration Leadership and team building Budget administration Experience Executive Director Oct 2008 to Current Company Name - City , State Set policies consistent with the mission of the foundation Supervised work flow, design, and delivery of foundation initiatives for strategic plan Built strong diplomatic relationships with government agencies and officials Successfully secured over one million dollars in grant funds for the foundation Developed training programs for restaurants and hotels Created new revenue streams to achieve financial solvency for the foundation Supervise partnership with thirty-five high schools in state culinary and restaurant management programs. Owner and Operator Mar 1998 to Sep 2006 Company Name - City , State Served as President and Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams. Director of Culinary Arts and Hospitality Management Division Sep 1984 to Sep 2008 Company Name - City , State Administered all curricular, administrative and financial aspects of the division Lead program evaluation efforts and created strategic plan to develop and enhance program offerings Managed annual budget of up $750,000 Provided leadership for planning new and improved labs and staff development to optimize student success Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards Participated in professional development activities and programs as required by accreditation and regulatory agencies Coordinated all faculty orientation and training Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center Served on the committee to design NW Career and Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition Developed restaurant management training program for Swinomish tribal members Developed and taught hospitality training program for DSHS work first initiative Taught senior level coursework for Washington State University Hotel and Restaurant Administration program. Education Bachelor of Arts , Hotel and Restaurant Administration Washington State University - City , State Hotel and Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food and Beverage Executive American Hotel and Lodging Association Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness Accomplishments Awarded the Presidents Medal: American Culinary Federation Served on the board of directors for the American Culinary Federation ACF Served as president of the American Culinary Federation Accreditation Commission Served as president of the Washington Association of Occupational Educators Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit. Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management Skagit Community Foundation Board Member ",ARTS " AS K-12 PRINCIPAL Professional Summary Committed and passionate, K-12 educational leader and lifelong learner with effective communication skills and 10 years of experience. Builds trusting, authentic relationships with students, staff, and parents. Believes in analyzing and synthesizing classroom, district, and state assessment data to drive instruction. Work History Company Name - K-12 Principal City , State 08/2011 - Current Provided teacher feedback from formal and informal observations and walk-throughs. Built trusting and authentic relationships with staff, students, parents, and community members. Helped create and support teacher professional goals. Developed and implemented ""AM Seminar"" district-wide K-12 morning math and reading intervention program that included free breakfast program. Developed curriculum for new teacher induction program and facilitated induction classes. Facilitated monthly district-wide PLC's, and bi-monthly school-wide PLC's MTSS's. Developed 3 monthly staff agendas (one for each building) Trained teachers on effective teaching techniques, classroom management strategies and behavior modification. Developed and built positive behavior support program in all three buildings (elementary, middle, and high school). Presented data and other important instructional information regularly to school board. Modeled engaging, and rigorous instruction based on best practices. Mentored and supported new and struggling teachers. Worked with staff to resolve issues. Built authentic and trusting relationships with parents, staff, and community members. Monitored and managed student discipline policies in all three buildings. Facilitated MTSS and PLC meetings that focused on using data to drive classroom instruction. Provided training opportunities for teachers (both inside and outside of district). Scheduled and facilitated teacher Interviews. Modeled expected and appropriate leadership to promote positive interaction with teachers, students, and families. Communicated regularly Developed and implemented school policies and procedures in all three schools. Researched and and shared instructional strategies to optimize education effectiveness. Assessed current academic programs throughout each year to determine success. Facilitated continued professional development for teaching staff through implementation of quality curriculum training and appropriation of necessary resources. Company Name - Sixth Grade Middle School Language Arts Teacher City , State 08/2009 - 07/2012 Developed and implement school-wide middle school homework policy. Helped students develop important learning skills and good study habits useful in trade school or college education. Consulted often with head of langrage arts department teacher for support and advice when needed. Served on reading workshop committee and PBIS team. Developed weekly lesson plans and collaborated with special education teacher and partner. Established high academic expectations and clear classroom rules and procedures. Established appropriate deadlines and provided complete instructions for reading and writing assignments and homework. Contacted parents regularly to provide information regarding assignments, projects, and assessments. Delivered engaging and rigorous instruction based on Colorado Academic State Standards. Analyzed student data using classroom, district, and state assessments to guide classroom instruction. Trained to administer assessments and standardized tests to evaluate student progress. Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement. Developed strong and trusting relationships with peers. Built deep and authentic relationships with students and their families. Offered support and guidance when students struggled academically and/or socially. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe. Kept classroom organized, clean, and safe for all students and visitors. Three years of highest reading and writing student growth and achievement in school on CSAP. Two years 70% at grade level Company Name - Elementary Teacher City , State 08/2006 - 07/2008 Taught 6th grade (2006-2007 school year). Taught 4th grade (2007-2008 school year) Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance. Developed and implemented classroom procedures that provided safe learning environment. Provided focused instruction group, small group, and individualized at work. Developed and organized reading and math stations. Organized classroom supplies and decorated classroom walls to celebrate student achievements to create fun, nurturing settings and meet learning n Collaborated with student parents to plan classroom parties. Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals. Skills Relationship building and networking Policy and procedure adherence Common Core learning standards Group facilitation and presentations Elementary, Middle, and High School Education High Performance Standards Education 12/2008 Western Governors University City , State Master of Science : Educational Leadership 12/2005 Western Governors University City , State Master of Arts : K-8 Teaching 12/1996 Colorado Mesa University City Bachelor of Arts : Mass Communication ",ARTS " PRODUCTION ASSISTANT INTERN Summary Energetic and dedicated film student currently completing degree in media management and production. Strong interests in creative development, character writing and acting. Experience Production assistant intern Oct 2015 to Jan 2016 Company Name － City , State Assist casting directors, producers and actors with audition process Organize schedules, video and audio files Handle cameras and various production equipment Assisting with setup for printer and profiling Assist with locked computer account  Social media relations intern/ Teacher assistant Jul 2015 to Dec 2015 Company Name － City , State Collect and retrieve Data Research and aggregate content for Media Literacy Week event Social Media Community Engager Manage Press Release and social media post schedules Social media creative distributor Teacher assistant to professor at CSUN in mass communications research Maintain blog tracking and social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones and tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 to Jan 2014 Company Name － City , State Provide self defense training to students of various ages ranging from K-12 to adults Answer incoming and outgoing phone calls Provide customer support Attend weekly marketing and business instructor meetings Attend and assist with community marketing events Skills /Interests Skills: Microsoft Office, Social media tools and management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing , Customer relations, Video and Audio Production, Tech savy Interests and Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot and story building in Books, TV, Movies, Video games and etc, Computer hardware and software, and Music Theory Education Bachelor of Arts , Cinema and Television Arts 2016 California State University Northridge － City , State , United States Coursework in Pre and Post production Coursework in Network Program Development Coursework in Creative Script Writing ",ARTS " PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving Customer Service/Team Building Human Resources/Eduphoria Supply Chain/Procurement/Planning Distribution/Logistics/Shipping Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's ""Sister Companies"" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with ""special"" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that ""have always been"" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching ",ARTS " EXECUTIVE DIRECTOR Career Overview Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction. Skill Highlights Problem Resolution Self-starter Collaboration and Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals and accommodations for superior performance from peace time and combat units. Professional Experience 06/2009 - 08/2012 Company Name － City , State Executive Director Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits. 05/1985 - 09/2009 Company Name Chief Warrant Officer Four detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications 01/1985 - 01/2009 Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). 01/1977 - 01/1979 Strong communications, public speaking, and senior senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS : Management and Psychology Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 - 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management ",ARTS " CERTIFIED CUSTOM FRAMER Qualifications Ability to multitask. Certified in custom framing. Motivated to meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer , 01/2015 to Current Company Name － City , State Providing great customer service in helping each customer pick design that best fits their needs. Managing time to meet deadlines. ​Helping out on the floor or at register when needed. Training new associates in the frame shop. Sales Associate , 09/2014 to 11/2014 Company Name － City , State Delivered excellent customer service by greeting and assisting each customer. Filled in positions when understaffed or a task needed to be completed.  Assisted manager in closing down store and cash registers at the end of each night. Visual merchandising through setting planograms and detailed recovery. Stocked inventory when shipments were received. Learned how to work with a team to accomplish greater tasks. Education High School Diploma : 2014 Trinity High School － City , State , United States 4.3 GPA Graduated with Honors Business manager on yearbook staff  ",ARTS " CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing in Art and Play Therapies . Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Clinically certified Mental Health Therapist skilled at motivating, communicating and advocating for clients dealing with mental health and emotional disorders. Expert in DBT and psychotherapy. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Skilled Therapist with expertise on the identification and management of youth mental illnesses. Seasoned mental health practitioner with demonstrated track record of successfully working with diverse client populations in one-on-one and group settings. Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in a team-based setting. Skills Knowledge of the ins and outs of Child Protective Services (CPS) Practiced in family assessments Family therapy aptitude Therapeutic expertise Specialized training in grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member of the National Association of Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 to October 2015 Company Name City , State Co- Founder/Therapist and Teaching Artist Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders. Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy. Consulted with and developed appropriate treatment and rehabilitation plans for dually diagnosed patients. Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members. Diagnosed mental health, emotional and substance abuse disorders. Executed appropriate risk-assessment and mitigation strategies. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Led patients in individual, family, group and marital therapy sessions. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Created and reviewed master treatment and discharge plans for each client. Referred clients to other programs and community agencies to enhance treatment processes. Organized treatment projects that focused on problem solving skills and creative thinking. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Interacted with clinical staff and external resources such as school or community personnel. Collaborated closely with treatment team to appropriately coordinate client care services. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Documented all patient information including service plans, treatment reports and progress notes. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Effectively managed time and caseloads based on 50  sessions per week. Checked facility for open windows, locked doors, malfunctioning smoke detectors and other safety hazards. Charted and recorded information in client files. June 2012 to March 2014 Company Name City , State CPS Specialist III August 2008 to May 2011 Company Name City , State Therapist Effectively managed time and caseloads based on 50  sessions per week. Charted and recorded information in client files. Tracked client movement on and off the unit by documenting times and destinations of clients. Quickly responded to crisis situations when severe mental health and behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings. Efficiently gathered information from families and social services agencies to inform development of treatment plans. Documented all patient information including service plans, treatment reports and progress notes. Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborated closely with treatment team to appropriately coordinate client care services. Interacted with clinical staff and external resources such as school or community personnel. Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Worked with parents and teachers to implement consistent behavior therapy techniques at home and school. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications. Organized treatment projects that focused on problem solving skills and creative thinking. Referred clients to other programs and community agencies to enhance treatment processes. Created and reviewed master treatment and discharge plans for each client. Guided clients in understanding illnesses and treatment plans. Developed appropriate policies for the identification of medically-related social and emotional needs of clients. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Evaluated patients for psychiatric services and psychotropic medications. Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects. Evaluated patients to determine potential need to transfer to specialized inpatient mental health facilities. Administered medication to patients presenting serious risk of danger to themselves and others. Conducted psychiatric evaluations and executed medication management for both inpatient and outpatient facilities. Led patients in individual, family, group and marital therapy sessions. Developed comprehensive treatment plans for patients diagnosed with opioid addiction. Executed appropriate risk-assessment and mitigation strategies. Diagnosed mental health, emotional and substance abuse disorders. Education and Training 2020 Northcentral University City , State , USA Ph.D. : Education Specialization in Special Education 2017 Colorado Technical University City , State , USA Master of Science : Homeland Security Specialization in Emergency Management and Public Health  Public Health and Disaster medicine coursework  2012 University of Southern California City , State , USA Master of Arts : Teaching Specialization in Multiple Subject Education Coursework in English as a Second Language, Elementary, and Special Education 2008 University of Pennsylvania City , State , USA Masters of : Social Work Specializations in Developmental Disabilities, Macro, and School Social Practice with  Coursework in Psychology, Social Work, Counseling, Human Services,  Marriage and Family Therapy and Child Development 2006 Rutgers University City , State , USA Bachelor of Arts : Urban Studies Specializations in Voluntary Action, Civic, and Non-Profit Leadership.  Minor in Art History Recipient of James M. Gaffney Award Member of Student Government Association, National Coalitions Building Institute Campus Affiliate and the Rotoract  Club Accomplishments Effectively managed caseloads of more than 100  clients at any given time. Member of the National Association of Social Workers (N.A.S.W. since 2008 Won the Rutgers University faculty Urban Studies Research  Award.  Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines the different approaches to _______________________________. M.A.T. Thesis: Saxon Math examines the different approaches as to whether a standards based math curriculum is written to met the needs of all students.  Undergraduate Thesis: Developing the Youth of Northern Ireland examines the ways in which Youth are actively engaged in Civil Society in Northern Ireland and the European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics and its Effects on Learning. M.A.T. Dissertation. Rossier School of Education, University of Southern California. Oster, K.W. (2006). Developing the Youth of Londonderry.  Undergraduate Dissertation. College of Arts and Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills ",ARTS " SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with two years in sales with vast industry knowledge. I'm independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Also a customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful and Energetic Organization skills Staff training and development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City , State Sale Consultant 03/2015 to 11/2015 I Answered all of the customers questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 40 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And did Inventory checks throughout the day to make sure everything in the store was there. Company Name City , State Cashier 10/2014 to 12/2014 Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had there I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name City , State Front clerk 02/2014 to 06/2014 While working in Chicago Bakery I accepted payment from customers and gave the correct amount of change as needed. Cleaned up spilled food, drinks and broken dishes, and removed empty bottles and trash. I also took cake orders over the phone and maintained store cleanliness throughout the day. Stock baked good in the display cases. At the end of the day I would close the store and make sure that nothing is out of place and baked goods are stored away properly. Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the insecurity thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months was when I sold 145 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet.I also fulfilled all supervisory duties when the store manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I know I am. Education High School Diploma 2014 Northwood High School , City , State , Unitedstates During my four years of high school I struggle a lot to manage my grades and make sure that I would be on the right path to achieve my goals but some how I would always let something get in the way of my goal. Until one day my counselor and my favorite teacher came to me with help. They helped me plan out everything that I wanted to accomplish before I graduated, with the right push and motivation I was able to achieve my goal. I managed to get all A's, B's and C's. Languages English Spanish Skills Fast paced worker Attention to detail Customer service Flexible and reliable ",ARTS " ASSISTANT DIRECTOR Summary Previously doing executive administrative work; experienced in multiple work settings: maintenance, marketing, finance, health care, customer service, hospitality, educational and instructional; also achieving artistic experience work as a Choreographer, Dancer, Videographer, Producer, and Professor; culturally aware and diverse having traveled internationally; philanthropy work serving as a board member for various non-profit organizations, volunteering at hospitals, and being active within the community. I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I am well equip to take on just about any task presented to me and I am extremely capable and eager to learn that which I do not know yet. I am a professional individual who is always able to meet deadlines, polite, positive, considerably responsible and quite astute as well as logical and rational; And strive to maintain both humility and kindness in all that I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting, web-design and graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies and procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City , State March 2016 Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference) GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information and serve as a resource to department Administrator(s) and staff; achieve defined objectives by assisting in planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations; and supervising and directing assigned staff. DETAILED DESCRIPTION: - Assesses incidents, complaints, etc as needed and/or assigned (e.g. building break-ins, utility problems, etc.) for the purpose of resolving or recommending a resolution to the situation. Assists in the development and monitoring of department budget allocations, expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed. Assists, as needed and/or assigned, in the personnel management of department employees (e.g. selection of new hires, promotions, terminations, transfers, supervision, discipline, training, etc. for the purpose of maintaining staffing needs and productivity of the work force. Collaborates with internal and external personnel (e.g. department and District administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) for the purpose of implementing and/or maintaining services and programs. Coordinates hazardous material (asbestos) containment and/or removal for the purpose of ensuring that campus is kept in a safe and effective manner and that all relevant legal regulations and guidelines are complied with. Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative. Inspects aspects of new construction, repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently, specifications are within regulatory requirements and inspection reports and payment requests are correct. Monitors campus and department safety and preventative maintenance programs for the purpose of ensuring school is maintained in a safe condition and in compliance with OSHA/TOSHA requirements. Prepares a wide variety of written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. Presents information for the purpose of communicating information, gaining feedback and ensuring adherence to established internal controls. Researches new products, laws, regulations, etc. for the purpose of recommending purchases, contracts and proper maintenance of campus wide services. Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750 JAN 2013 Supervisor: Sue - Director of After School Program. Assisted children with their homework; planned and supervised activities; provided instruction, maintain order and safety among children, Page 2 AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy JULY 2012. Supervised and tended to all dance students relating to injuries, concerns, questions, and moral support; taught dance classes; videographer for events and auditions; typed, filed, organized all documents. 06/2011 Owner/Artistic Director City , State Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City , State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet with parents and students regarding any concerns, questions, explanations with their lessons or instructors; JAN 2009- Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA MAY 2009. Taught video production courses in Dance Dept, supervised video assistant and crew, maintain, re-order, care, instruction, organization of all video/media equipment, set-up of all equipment and live edit within the theater for performances, updating and restoring the archive vault, documenting all performances, oversight of all video/media work within the dept. SmARTS Program - Idyllwild Elementary School. Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance styles including hip-hop, jazz, salsa, African, waltz, and swing. Assisted in fundraiser events and participated in holiday caroling in hospitals. Education and Training 2007 MFA Master's of Fine Arts California Institute of the Arts 2003 BA Bachelor of Arts California State University of Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. Activities and Honors Golden Key International Honor Society Member of Dean's List and National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace of Mind Mental Health Additional Information Community Arts Network (CAN) · Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. AWARDS / SCHOLARSHIPS / HONORS Member of Golden Key International Honor Society CSUF (2003) Member of National Dean's List CSUF (2000-2003) Distinguished Scholar Award (2000) GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000) Awarded the Ahmanson Grant for choreographic work. (2007) Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to project proposals by students at CalArts. Awarded the Video/Media Assistantship at CalArts (2006) Honored as distinguished scholar, presented a speech, representing the dance department at the graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition. SCHOLARSHIPS Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000) Robert Christianson Dance Scholarship (CSUF - Spring 2001) Edith Morgan Dance Scholarship (CSUF - Fall 2001) Robin Johnson Dance Scholarship (CSUF - Spring 2002) Robert Christianson Dance Scholarship (CSUF - Fall 2002) Richard Willis Dance Scholarship (CSUF - Spring 2003) Front and Center Scholarship (CSUF 2001) Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance. National Finlandia Foundation (2002) to attend CSUF for Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written ",ARTS " SCHOOL LIBRARY MEDIA SPECIALIST Professional Summary My goal is to bring my unique set of skills and experiences from my professional background to the position of College and Career Coordinator, at Broken Arrow Public Schools, which will allow me to provide an irreplaceable viewpoint and ensure every student receives the highest quality instruction each day. Remarkably skilled in developing quality activities and presentations to promote career awareness coursework designed for effective education to a culturally diverse audience. Highly qualified and experienced in developing strategic plans to enable school districts to build community relationships. Wide range of networking contacts and established relationships with local businesses and local, state and national organizations for student intern experiences. Strong interpersonal and communication skills as well as the ability to work effectively with a variety of stakeholders. Superior research and development skills, as well as, organizational, project management, problem solving and multi-tasking skills. Exceptional experience and a proven record of success in writing grants and raising funds for a school from government and non-government sources. Excellent knowledge of current trends in social media, web content, digital communication platforms and other job related technologies. Experience Company Name August 2008 to Current School Library Media Specialist City , State Chaired the Oklahoma Sequoyah Award committees which required serving as the liaison to all authors and publishers, coordinating all reading teams' activities, developing promotional material and maintaining organization relationships with stakeholders. Introduced, raised funds and implemented reading programs that allowed a notable author to visit, speak and give signed books to students at their school library (two different schools, using two different authors). Create and implement college and career instructional units to guide students and their parents in future planning. Plan and develop annual literacy programs in order to raise awareness of the library's purpose, available resources, and the rewards associated with reading. Assist parents and community with technology needs to develop and maintain relationships with school stakeholders. Design and present educational programs and lessons reinforcing 21st Century Skills for 21st Century Learners using various technology advances. Analyze data, research, and collaborate with colleagues to implement instruction supporting Common Core Standards and enhancing curriculum development by integrating instructional technology. Company Name September 2002 to August 2008 School Library Media Specialist City , State Wrote grants and developed strategic marketing plans to raise funds for educational programs. Collaborated with government and non-profit organizations to establish an integrated work plan to utilize all grant and fundraising opportunities. Interpreted and enforced provisions of state education and federal justice codes, rules and regulations. Effectively used books, Internet, and current professional journals to generate ideas for library purchases, significantly increasing student interest and participation. Company Name August 1999 to September 2002 English Language Arts Teacher City , State Prepared course outlines, lesson plans and other education material that provided engaging and rigorous learning experiences for students. Collaborated with team members to plan, develop, organize and promote integrative instruction. Assisted with district professional development and teacher training. Education Northeastern State University May 2015 Masters of Education : School Administration City , State School Administration University of Oklahoma May 2003 Masters of Library City , State Northeastern State University December 1998 Bachelor of Arts : Education English City , State Education English Secondary Principal, test taken 7/2014 Library Media Specialist, PK - 12 American Literature, 7 - 12 English Literature, 7 - 12 World Literature, 7 - 12 Grammar and Composition, 7 - 12 Affiliations Software & Information Industry Association 2014, 2013 SIIA CODiE AWARDS Oklahoma Library Association Oklahoma Sequoyah Award Committee - Administrative Team Chairman Oklahoma Sequoyah Award Intermediate Reading Team Oklahoma Sequoyah Award Young Adult Reading Team Intellectual Freedom Committee American Library Association/Young Adult Library Services Association Outreach to Young Adults with Special Needs Committee Accomplishments Federal Emergency Management Agency (FEMA) Emergency Management Institute IACP: Juvenile Justice Training and Technical Assistance: Safe Schools COMMUNITY SERVICE: Oklahoma Medical Reserves Corp. OKMRC) JPS Foundation: Jenks Hometown Huddle. Skills curriculum development, educational programs, English, fundraising, funds, government, grants, instruction, lesson plans, profit, promotional material, reading, research, strategic marketing, teacher, author, Composition ",ARTS " Professional Summary Detail-oriented, enthusiastic educator with over 12 years experience in Higher Education, skilled in designing curriculum for various faculty members with an aim of integrating technology in meaningful ways. Seeking a position as an Instructional Design professional where I can organize, plan, and implement effective educational practices. Exceptional ability to manage multiple projects in a deadline-driven, dynamic environment; Enthusiastic about new ideas and experiences. Experience Special Instructor of Composition Administration June 2008 to Current Company Name － City , State Design first-year Composition curriculum, which assists at least 25 faculty instructors of Composition each semester. Using the Learning Management System Canvas, created a common College Composition course shell template. This involved collaboration with IT in order to design and deliver the most effective course. This is available to any user of Canvas for immediate use. Currently it is being used by 25 faculty members. Modified all documents within the common College Composition curriculum to be accessible and meet ADA regulations. Train, supervise, and mentor new instructors of College Composition, providing them with curriculum which they are to deliver. Implement professional development opportunities and workshops, many of which focus upon effective use of technology within the classroom, including using various Learning Management systems in helpful ways. Serve as a liaison between the English Department and the Center for Advising and Student Achievement as well as the Division of Student Affairs to implement an early intervention and retention program called Early Performance. This entails recruiting participants and creating documents to train faculty how to participate. Plan, implement, monitor, and assess various courses which are consistent with Colorado State University objectives. Design and test instructional methods that utilize technology in the classroom in meaningful ways. Collaborate with a team of Composition faculty to write and organize anthologies to be used in Composition classrooms across the campus (some of which are used across the nation). Supervise, manage, and train new Composition instructors, including planning, organizing, and facilitating a week-long Orientation once a year. Assess and ensure that instructors meet the objectives and goals of their courses. English Instructor January 2007 to May 2008 Company Name － City , State Planned, implemented, and assessed various Composition courses, maintaining University objectives and goals. Planned and facilitated First Year Experience recitations, helping Freshmen understand the culture of UNC and how to be successful in a University environment. Designed and presented a variety of professional development opportunities, including workshops about matching teaching strategies to various learning styles. Improved student writing skills as a tutor in the University Writing Lab. Graduate Teaching Assistant January 2005 to December 2006 Company Name － City , State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) with Dr. Sharon Wilson, one section Designed, implemented, and assessed lessons and assignments for composition and literature classes Collaborated with other instructors about curriculum needs and best practices. Language Arts Teacher August 2002 to July 2004 Company Name － City , State Taught English 9, English 10, Creative Writing, Argumentation and Debate, Mythology and Science Fiction. Designed, implemented, and assessed lessons focused on a variety of writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, and research essays using MLA documentation. Provided assistance throughout the drafting process for the development of writing samples. Maintained strong connections with parents, colleagues, and administration relating to the progress and success of student performance as well as various programs. Sponsored the Forensics Speech and Debate Team throughout the 2003-2004 school year including practices and tournaments. Led several successful individuals to triumph in various categories. Critiqued individual performances and judged at numerous tournaments. Directed a successful winter drama production of ""A Christmas Carol"" resulting in additional funds for the Drama program. Education Master of Arts : English , DECEMBER 2006 University of Northern Colorado － City , State GPA: Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award English Recipient of Dean's Citation of Excellence Award Nominated for Dean's Outstanding Thesis Award Bachelor of Arts : English Education , DECEMBER 2001 Colorado State University － City , State GPA: Cum Laude English Education Cum Laude CURRENT Certificate for Teaching with Technology and Distance Learning: Colorado State University Online Plus City , State Accomplishments st edition (2009). Professional Development Facilitation Plan and facilitate bi-monthly workshops for continuing Graduate Teaching Assistant instructors; Plan and facilitate bi-monthly workshops for first-year Graduate Teaching Assistant instructors; Established and maintain relationship with visiting professors from Vietnam's Foreign Trade University, offering instruction about Composition curriculum and navigation of the LMS (Writing Studio). Develop materials for dissemination among the Composition Faculty for Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS in Oct 2015: ""Pathways to Academic Student Success"" EP in 2015: Early Performance and Student Retention: 7 The Role of Composition Instructors"" CCCCs in 2014: ""Student Perceptions of Power Behind the Podium"" PDI in 2013: ""How Can Instructors Use Questions to Promote Critical Thinking: Now That's a Good Question"" PDI in 2011: ""Designing Effective Writing Assignments"" MLA in 2006: ""Iron Eggs and Iron Ages: Reading Space"" SMLA in 2006: ""Goddess in the House"" Five Cs in 2006: ""Research Notebooks"" Five Cs in 2005: ""Kinesthetic Sentences"" Publications In conjunction with CSU Composition Program: Ethics in Higher Education (2013) Internet and Social Media? (2011) Rhetoric of Green 2nd edition (2010) Rhetoric of Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition ",ARTS " SENIOR NETWORK SECURITY ENGINEER https://www.linkedin.com/in/dilip-nr/ Professional Summary Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Skills EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Risk management processes and analysis Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Work History Senior Network Security Engineer 01/2017 to Current Company Name – City , State Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols. Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations. Performed troubleshooting in TCP/IP related problems and connectivity issues. Performed troubleshooting and resolved Layer2 and Layer3 issues. Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols. Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency. Created network diagrams and documentation for design using documentation tools like MS VISIO. Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors. Network Security Engineer 09/2015 to 12/2016 Company Name – City , State Network Engineer 12/2012 to 07/2015 Company Name Junior Network Engineer 01/2011 to 11/2012 Company Name Education Master's Degree : Computer Science Wright State University - State Computer Science Bachelor's Degree : Electronics and Communications JNTU - Electronics and Communications Skills AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN Certifications CCNA CCNP Palo Alto ACE ",ARTS " MARKETING MANAGER Summary To use my skills, knowledge and enthusiasm to advance the public image and credibility of a business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations. This includes the ability to execute a successful event or project from vision to completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written and verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 to Oct 2016 Company Name － City , State Drive strategic marketing planning as well as tactical execution for the 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing. Build relationships with regional marketing, sales and technology vendors. Work with Executive, Sales, and Engineer teams to run annual Summit. Manage Marketing Department Staffing Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities. Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience. Manage Market Development Funds and create events that pay for themselves.   Utilize CRM to execute effective marketing programs. Support activity tracking, data maintenance and mailing list management. Provide input and insight into large, complex sales pursuits and written proposals as requested.                                                                                                                                                                      Special Events Coordinator Feb 2005 to Jun 2011 Company Name － City , State Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala). Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets. Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor. Direct report of 2 administrative assistants and up to 30 volunteers per event. Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees. Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events. Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events. Research and cultivate prospective event sponsors. Manage event ticket sales, reservations, and registration. Oversee bank transactions, credit card processing and all other post-event reconciliations. Maintain and manage special event software. Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation. Ticket Office Manager Nov 1998 to Feb 2005 Company Name Managed as many as 200 performances a year in 3 different theaters. Managed a 4-6 person Ticket Office team and 30+ Front of House staff. Senior Level Administrative experience Provide customer service via phone and in-person. Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations. Provided year round financial and statistical reports to Board Members and Executive Committees Accurate development, accounting & reporting of Ticket Office Budget and Sales. Database Manager for Patrons and Donors using ArtSoft. Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions. Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters. Initiated website and online ticket sales. Assisted with the creation of promotional advertising that affect ticket sales and public relations. Training: ArtSoft Box Office Manager in Wallingford, CT. Education Associate of Arts , General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 and below   Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet   Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009  ",ARTS " SALES & CUSTOMER SERVICE REP Summary Administrative & HR Professional Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. Highly organized and detailed oriented HR professional with over 10+ years experience in providing human resource in areas employee relations, recruitment, workers compensation and benefits, employee record-keeping, compliance with Federal & State Laws and HR policies and procedures. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications.[Job Title] focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing. Highlights New employee orientations Staff training and development Microsoft Office Suite expert Quickbooks Human resources audits Maintains confidentiality HRMS HR policies and procedures expertise National Human Resources Association Human resources management People-oriented Organized Exceptional communicator Accomplishments Holds Master of Arts (Honors) degree in Human Resource Development from Bowie State University with a 4.0 GPA. A dedicated professional with an excellent written and oral communication skills and the ability to communicate effectively with all levels of the organization. Great research and policy analytical skills, very independent and self-motivated professional with excellent customer service, organizational, Project Management and time management skills, as well as the ability to grow positive relationships with clients, staff and colleagues. Excellent ability to manage a high volume of work by balancing competing deadlines and priorities effectively within a variety of diverse tasks. Proficient user of Microsoft applications Affiliation and membership include: Society of Human Resources Management, Project Management Institute Revamped the orientation process for all new hires, which was implemented company-wide.Promoted to [Job Title] after [Number] years of employment.Audited an HRIS database and received special recognition with a “Thank You Award.”Designed a standard exit process and interview survey that was implemented permanently. Experience Sales & Customer Service Rep September 2012 to Current Company Name Manage high-volume of workload in a sales and customer service environment assisting on average 550 customers per week to increase brand loyalty and awareness as well revenue. Analyze customer needs to recommend products and provide customer service to drive sales. Achieved a 100% customer service satisfaction and retention average based on communication and listening skills, problem resolution and politeness contributing to company attaining highest customer service ratings (determined by external auditors) in recent years. Assist current and new reps in adjusting to rigors of department as it relates to familiarity with processes, driving product sales and performing customer service reducing organizational turn-over. Assist customers with purchases, opening accounts and navigating website to facilitate purchase. Attained a 95 -100% employee evaluation and rating in 2012 by meeting employee and customer service benchmarks in product knowledge, attendance, customer service in regard to speed, accuracy and volume in the performance of daily tasks. Explained human resources policies and procedures to all employees.Conducted telephone and onsite exit interviews for all employees.Answered employee questions during the entrance and exit interview processes.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.Selected and interviewed candidates for all available positions.Created job descriptions to attract a targeted talent pool within the market wage range.Assessed employee performance and issued disciplinary notices.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.Managed over [Number] personnel files according to policy and federal and state law and regulations.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Helped training and development staff with all aspects of training coordination.Completed payroll processing from start to finish for more than [Number] employees.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Designed new employee packages and sent them via mail and e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Completed all work with a [Number]% rate of accuracy.Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders. Coordinated communication between administration and executive team January 2011 to August 2012 Company Name － City , State Created social media initiatives for new employee search strategies.Drafted department-specific employee announcements.Ran queries and reports through the ADP system.Partnered with the IT department to create a streamlined onboarding process for new hires.Organized employee schedules, department phone lists and business card orders.se of teamwork and collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 - July 2007 Provided support to staff regarding company policies, procedures, and practices. Compiled and maintained records related to employees, such as personal data, compensation, benefits, tax data, attendance, and performance reviews or evaluations. Assisted with recruiting efforts, including processing employment applications and assisting in other employment activities. Created, maintained, and updated employee files to document personnel actions and provided information for payroll and other uses. Assisted in administration of compensation programs and helped to monitor performance appraisal process. Oversaw HR processes and developed analytics in areas such as new hire orientation and on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, and terminations/resignations. Maintained a myriad of databases that supported HR activities/processes as well as maintained up-to-date personnel files in compliance with applicable legal requirements. Helped to maintain company organization charts and employee directory. Compiled and maintained records for use in employee benefits administration. Conducted research to determine the effectiveness of personnel programs and policies. Ensured compliance with all applicable federal, state and local laws and regulations. Compiled data from personnel records and prepared reports. Computed wages and recorded data for use in payroll processing. Office Manager August 2007 to September 2010 Company Name － City , State Administration & Organization Provided administrative and business support for the firm, CEO and executive team members. Coordinated for top executives conference calls, board meetings, travel and special events. Negotiated favorable terms and pricing agreements with resorts, vendors, caterers and other providers of services at special events, saving $55K in 2009. Improved office efficiency by creating highly effective organizational and filing system, including quick & thorough indexing, filing & offsite storage, resulting in easy access to critical information, streamline office functioning and increasing office performance by about 15%. Maintained CEO's calendar, reorganized executive & finance libraries, assisted managers with special projects as needed, including employee hiring, orientations, on-boarding etc. Conducted extensive internet research on competitors and potential acquisitions and reported findings to marketing manager. Developed, formatted and maintained databases. Communication & Client Relations Responded to client phone calls and inquiries providing appropriate information as needed. Acted as liaison between senior executives, board members, shareholders, middle management and administrative staff maintaining an open line of communication in the process. Coordinated the preparation of reports, documents and presentation slides for staff and the board. Education Master of Arts : Human Resource Development BOWIE STATE UNIVERSITY － City , State , US BOWIE STATE UNIVERSITY Bowie, Maryland Master of Arts in Human Resource Development, May 2012Top [Number]% of classEmphasis in [Subject][Award Name] Academic Achievement AwardMinor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certificate : Project Management Bowie State University Certificate in Project Management, Bowie State University, March 2011 Bachelor's : Human Resources Management CENTRAL UNIVERSITY COLLEG E － City , GH CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree in Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient in the use of Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project and MS Publisher.Minor in [Subject]Graduated with HonorsHuman Resources Management certificateCoursework in Industrial-Organizational PsychologyCoursework in Business, Economics and Organizational DevelopmentGraduate certificate in Organizational Development Certifications Certificate in Project Management, Bowie State University Professional Affiliations Affiliation and membership include: Society of Human Resources Management, Project Management Institute Skills Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word ",ARTS " TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader with 15+ years' experience fostering a cohesive student learning atmosphere conducive to learning.  My  core qualifications include being a licensed reading specialist in multiple states, strong classroom management, public speaking skills, CPR Certified and F.E.M.A.  certified for emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped my low functioning readers move from Pre-K level reading to 5th and 6th grade reading levels. Facilitated small reading and writing groups, and phonics groups for grades 6 through 12 . Managed classes of up to 45. Chaperoned multiple field trips and after-school activities. Designed  weekly lesson plans focused on age and level-appropriate material. Designed curriculum based upon student needs. Helped my students reach their IEP goals. Professional Experience Tutoring Consultant August 2014 to Current Company Name － City , State Experience working special needs students. Promoted language development skills through reading and storytelling. Applied the positive reinforcement method to redirect negative behaviors. Encouraged students to be understanding of and helpful to others. Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support. English/Social Studies September 2013 to Current Company Name － City , State Developed and implemented daily and unit lesson plans for 6th grade English Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities Developed excellent rapport with students Fostered a classroom environment, conducive to learning and promoting excellent student engagement Participated in parent and faculty conferences Designed lesson plans focused on needs and grade level Instructor for the Voyager Learning Program. Implemented PBIS programs to encourage student participation. Supported students in developing strategies for individual needs and classroom group dynamics. Communicated effectively with educators from various grade levels. Physically and verbally interacted with students throughout the day to keep them engaged. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Encouraged students to be understanding of and helpful to others. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated with parents throughout the school year. Created a team meeting format to allow parents the opportunity to meet with all of their child's teachers together. Social Studies Teacher June 2007 to June 2013 Company Name － City , State Provided state mandated curriculum and created the school's curriculum for 10th grade World History as well as Advanced Placement World History. Developed and implemented daily and unit lesson plans for 10th grade Global History. Provided Regents study habits and skills after-school and on Saturdays Created inter-disciplinary portfolio projects that were and based on a teacher selected theme. Reinforced skills needed to be successful Administered testing, tracked and analyzed class performance. Conducted group and one-on-one reading and writing activities. Implemented the Workshop Model Familiar with the Danielson Framework. Used the Understanding by Design model, to create unit plans and lesson plans. Implemented AVID strategies such as Cornell Notes and binder organization. Turn-keyed AVID Training to the school staff during professional development Participated in parent and faculty conferences. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 to June 2007 Company Name － City , State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed to be successful. Developed and implemented daily and unit lesson plans for 6th and 7th grade English. Developed, administered and corrected tests and quizzes in a timely manner. Conducted group and one-on-one reading and writing activities. Developed excellent rapport with students. Fostered a classroom environment, conducive to learning and promoting excellent student engagement. Participated in parent and faculty conferences Implemented the America's Choice Readers and Writers Workshop. Designed lesson plans focused on needs and grade level. Coordinated after school tutoring hours, with other teachers to help students in need of extra attention. Established and enforced rules for behavior and procedures for maintaining order among multiple classes of 34 students. Physically and verbally interacted with students throughout the day to keep them engaged. Encouraged students to be understanding of and helpful to others. Prevention Specialist June 2000 to June 2002 Company Name － City , State Provided state and federally mandated classroom presentations. Performed student background reviews to develop tailored lessons based on student needs. Designed lesson plans focused on age and level-appropriate material Worked with students in discussion groups. Worked with students, in group and individual counseling sessions. Organized school-wide activities including bake sales. Worked closely with school administration. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Alumni Peer Helper January 1997 to June 2000 Company Name － City , State Worked closely with department Assistant Principals. Assisted the Prevention and Intervention Specialists. Worked with individual students in counseling sessions. Worked with students in discussion groups Community activities, such as bake sales. Education Master of Science : School and District Administration , 2010 Touro College － City , State , United States School and District Administration Master of Science : Literacy , 2005 Touro College － City , State , United States Literacy Coursework in Education Bachelor of Arts : Political Science , 2000 St. Francis College － City , State , United States Political Science Coursework in Psychology Coursework in Education Coursework in History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member of the American Psychological Association Member of the American Irish Teachers Association Member of the Emerald Society NYC Department of Education Member of the Irish History and Cultural Studies Committee Member of the Committee for Social and Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, with the Salvation Army, 1993-2013 Served on the School Based Support Team at Bryant, High School, 1997-2002 Served on the Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator for Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served on the Data Analysis Committee, Intermediate School 141, 2006-2007 Served on the Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy of Finance and Enterprise, 2007-2013 Data Analysis Committee, Academy of Finance and Enterprise, 2007-2013 Data Coach for the Social Studies Department, Academy of Finance and Enterprise, 2007-2013 AVID Site Coordinator, Academy of Finance and Enterprise, 2009-2013 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2007-2009 Department Chair for the Social Studies Department, Academy of Finance and Enterprise, 2010-2012 Building Response Team Member, Academy of Finance and Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy of Finance and Enterprise, 2007-2013 Principals Cabinet, Academy of Finance and Enterprise, 2011-2012 Senior Adviser, Academy of Finance and Enterprise, 2009-2012 Coordinator of School Activities (COSA), Academy of Finance and Enterprise, 2009-2012 After-school and Saturday School Regents and Advanced Placement preparation, Academy of Finance and Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License for Social Studies 7-12 N.Y.S. Professional License for Literacy Specialist k-12 Mississippi License in Social Studies 7-12 Mississippi License in Literacy K-12  ",ARTS " QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager to leverage over 20 years of experience and business management degree to secure a higher level position that will demonstrate leadership skills. Highly organized, efficient and skilled in a variety of office support tasks. Professional Highlights Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring of all performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting and problem solving Productivity improvement specialist Quality assurance and control Organized Results-oriented Cost reduction and containment Experience May 2010 Company Name City , State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring the accurate and on-time completion of QC related tasks and volumes related to service level agreements. Provided weekly team building to motivate peers toward team mindsets resulting in praise by management and associates. Facilitate team huddle and use lean capacity management principles to flex workloads between Pay-In QC processes. Document standardization of processing to eliminate waste. Attend daily/weekly meetings related to implementation of process improvements as a result of problem solving. Assist in updating standard operating procedures related to the Asset Transfer process. Assisted in developing visual management boards related to four separate processes to monitor production and capacity management. Responsible for researching and reporting trends that will effect work processes; provide effective and efficient action plan to eliminate waste and implement within necessary turn-around time. Tapped for projects company-wide. Recognized for high-quality work, organizational strengths and exceptional customer service delivery related to the TIAA-CREF Way. January 2007 to May 2010 Company Name City , State Customer Service Representative Provided quality service to customers related to asset transfer form requests and NIGO resolution. Lead associate for NIGO reporting to upper management and responsible for reduction of NIGO queues by working with financial consultants and related associates. January 2001 to January 2007 Company Name City , State Customer Service Representative Acted as a liaison to supervise 15 institutions requesting enrollments and information related to posting client premiums. Accurately performed calculations related to gains or losses. Performed rollover/transfer payments to and from contracts to serve client requests. Processed refund payments for reconciliation of unclaimed payments. January 1990 to January 2001 Company Name City , State Receptionist/Administrative/Telephone Service Counselor Professionally responded to telephone/written communication and in person visits from participants and institutions regarding payments, eligibility, policy loans and individual life insurance products. Received excellent reviews for customer service and resolution of client complaints. March 2004 to Current Company Name City , State Performing Arts Director/Project Manager Creates vision for performing art shows and acquires appropriate facilities for expected guests. Motivates and manages teams for targeted outcomes. Recruit and supervise associates to ensure effective mentoring ofall performers. Lead coach for upwards of 60 performers per venue. Oversees all record keeping. Handles approval of budgets, payroll accounts, costume selections, stage sets, playbills press releases and purchases of insurance contracts required for facility rentals. Reviews and approves rental contracts for vendors, captures sales records for ticket type orders, manages timelines and schedules. Education University of Phoenix City , State Pursuant of Bachelors Degree : Business Management Project Management Business Management Project Management Berkeley College City , State Associates Degree : Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people and goal-oriented, proven ability to mentor and coach, verbal and written communications ",ARTS " PROJECT COORDINATOR ASSOCIATE Professional Summary  CES Talent Management Associate successful at designing company-wide onboarding, orientation and mentoring programs. Team-oriented Training and Development Coordinator who efficiently develops training processes and procedures for human resources teams. Skills New hire on-boarding Training solutions development Time management Highly organized Work History Project Coordinator Associate 06/2014 to Current Company Name – City , State WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking the Installation Quality Audit reports Result - IQA audits are complete in less than five days. 9Box Revie Coordinating a process to streamline common processes for the 9 box review for Global Off-Highway Customer Engineering Application Engineers Result - The new process is scheduled to be in place Q1 2015 Conferences and Trainings: Coordinate the planning and logistics for conferences and trainings Result - 99% of the participants of the Tier 4 Final Training rated the training beneficial UCC Ambassador: Support the team's learning and usage of new technology available such as Cummins Connect and Outlook 365 Result - Have multiple trainings scheduled to help the team to learn about Outlook the last Week of October and first week of November Support Team: Support new hires and ensuring they receive training, learning about the CCW environment and about basic how to do tasks; support the team with PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress of projects and communicating with team project updates. Trained staff during demonstrations, meetings, conferences and workshops. Talent Management HR Associate 10/2011 to 05/2014 Company Name – City , State Facilitated modules during CES site OnBoarding; Prepared Training Modules; Created the Right Environment coordinating logistics to ensure participants were in a great learning environment; Process Improvement by participating on a team to update the Aftertreatment 101 module in order to increase employee interaction and to update the use of current technology, consistently led the Talent Management team to explore ways to improve and keep site OnBoarding current and relevant Result - 80% of US exempt and office employees attended CES Site OnBoarding within their first 90 days of employment with CES CES Intern Events Evaluated the effectiveness of training programs and recommended improvements to upper management. Conducted orientation sessions and organized on-the-job training for new hires. Coordinated ongoing technical training and personal development classes for staff members. Developed surveys to identify training needs based on projected production processes and changes. Organized and edited training manuals, multimedia visual aids and other educational materials. Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic] . Selected and assigned instructors to conduct specific training programs. Trained staff during demonstrations, meetings, conferences and workshops. Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance. Planned the corporate annual summer and holiday events, which included team building-based training initiatives. Communicated all learning and performance objectives, schedules and training assessments to upper management. Assistant Property Manager 01/2009 Company Name – City , State Assisted in the management of a 152 unit apartment community Key Responsibilities and Results Substitute Teacher 01/2003 to 01/2009 Company Name – City , State Basic classroom instruction and management - Used Project Based Learning (PBL) techniques that helped students see the connection between classroom learning and real world application. Arts and Education Program Manager 01/1999 to 01/2003 Company Name – City , State Developed, planned and implemented summer and after school programs for over 200 youth ages 5-18 Key Responsibilities Classroom Teacher 01/1994 to 01/1999 Company Name – City , State Instruction Education Bachelor of Science of Education : 1 1994 Indiana University Purdue University - City , State Indiana State Teachers license - Skills streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end ",ARTS " ADMINISTRATIVE COORDINATOR Summary Reliable and energetic arts administrator with a Master of Arts in Arts Management. A highly motivated individual with strong organizational and prioritization abilities. Areas of expertise include communications, public relations, marketing, event planning and outreach. Highlights ➢ Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Fundraising Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Event planning experience Experience Administrative Coordinator 08/2013 to Current Company Name City , State ➢Developed and implemented new scheduling system for special events, portfolio reviews and advising through Acuity Scheduling to replace cumbersome phone appointments Manage front line communication between students, faculty and administration, prepares written communication for prospective and current student admittance. Assist with PR/Marketing with CVPA Academic Affairs and Admissions Offices as well as outreach initiatives Serve as liaison for marketing School of Art Portfolio Review Day and Open House events to the community and local high schools Websites management (i.e. edits and updates) Schedules and coordinates School of Art Advisory Council meetings Manage portfolio review process, communication flow between prospective students, Admissions and School of Art staff and administration Administers and collates information generated throughout the portfolio and recruitment process Coordinate/schedule for special departmental events along with other staff Responsible for knowledge of all School of Arts programs and degree specifications Departmental e-mail communications Processing curricular paperwork, preparing syllabus for Web publication Departmental tours Portfolio review coordination, liaison between SoA and Admissions on portfolio reviews, developed electronic tracking system for portfolio reviews. Production Coordinator 06/2011 to 08/2013 Company Name City , State ➢Manage Center for the Arts internal production calendar Provide continuous data maintenance/entry in R-25 scheduling system (internal/external performances and scheduled rigging maintenance) to reflect consistency between performance calendars Rental recaps - track labor hours for FT staff and over-hire Coordinate hiring ushers and stage hands for events Managed HR duties to include time sheet entry, background checks, hiring employees, terminating employees, payroll modification Union payroll Secure specific performance equipment (i.e. rigging equipment, CO2 etc.) for upcoming performances from external vendors Assist Production Manager in performance logistics and assisted other production staff as needed; bulk purchase orders through eVA Assist with GMU required training. PR & Marketing Assistant 09/2010 to 01/2011 Company Name City , State ➢Identified and conducted market research to provide logistical marketing support to the Artistic Director. Gathered promotional material for summer classes Developed sponsorship package (included sponsorship letters, levels of sponsorship, sponsorship forms etc.). Provide PR and marketing support for Artistic Director. Assisted with developing creative summer camps and workshops Fundraising & Development Intern 03/2009 to 05/2009 Company Name City , State ➢Event management for Friends of the Hylton Provided staff support for annual fundraising event ""Shooting for the Stars"" Responsible for logistics of Friends of the Hylton Center (meetings, special events, catering and marketing materials) Prepare and distribute notices, agendas, meeting minutes Attend Friends of Hylton Center committee meetings Assemble donor kits and presentation materials for events Process donations and prepare acknowledgment letters and other correspondence Logistics of donor and volunteer cultivation Education Master of Arts : Arts Management 2009 George Mason University, College of Visual and Performing Arts Fairfax City , State , US George Mason University, College of Visual and Performing Arts Fairfax, VA M.A., Arts Management; 2009 Bachelor of Arts : Dance & Recreation 2004 New Mexico State University, College of Human Performance City , State , US New Mexico State University, College of Human Performance, Dance & Recreation Las Cruces, NM B.A., Dance; 2004 Skills Good written communication skills Working knowledge of WordPress and Photoshop PR and marketing experience Experience in event planning Familiarity with Microsoft Office and social media Experience with Banner, Patriot Web, 25Live and eVA Purchasing systems Familiarity with fundraising and development tactics ",ARTS " SOUS CHEF/LINE COOK Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. I am  seeking to use my culinary skills to prepare a special variety of dishes in a professional, rewarding environment. Highlights Focused and disciplined.  Works well under pressure.  High volume production capability. Ability to handle/resolve problems Reliable, punctual and committed to customer service I have basic knife skills.  Knowledge of preparation of various food items. Plate presentation skills.  Sandwich preparation experience. Well-tuned palette Accomplishments I played a key role in the successful physical inventory of 10 million dollars worth of product, with an accuracy difference of .001%.  Experience December 2015 to August 2016 Company Name City , State Sous Chef/Line Cook Persistently strive for continual improvement and work cooperatively as a team member. Set up and performed initial prep work for food items such as soups, sauces and salads. Set up and performed initial prep work for catered food items such as Hors d'oeuvre's. salads, and entree's.  Have worked numerous positions on the line including such stations as Saute, Fryer, Salad, and Flattop. Correctly and safely operate all kitchen equipment in accordance with set guidelines. Successfully execute menu with highest quality and consistency standards during highest volume hours.  Helped develop a variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food. May 2015 to December 2015 Company Name City , State Food Expediter/Food Runner/Busser Established and maintained open, collaborative relationships with the kitchen team. Quickly and courteously resolved all guest problems and complaints. Always displayed a positive and friendly attitude towards customers and fellow team members. Controlled the flow of finished dishes to guests tables.  Controlled the clearing and resetting of tables with the utmost efficiency.   Set up numerous small and large catering functions  January 2014 to April 2015 Company Name City , State Picker/Shipping Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Received incoming shipments and reviewed contents against purchase order for accuracy. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Conducted monthly, quarterly and yearly inventories of warehouse stock. October 2013 to December 2013 Company Name City , State Stocker Handled products and equipment in accordance with safety and sanitation guidelines. Greeted all customers.  Arranged and stocked department displays. Gave every customer immediate and undivided attention. Offered product recommendations when appropriate. Monitored UPC codes. April 2013 to October 2013 Company Name City , State Seasonal Laborer Interacting with clients at job site. Replacement of pool liner. General maintenance of pool pump, filter, and pool plumbing line system. Opening and closing of clients pools. Keeping and managing inventory of parts, and tools necessary for every job. June 2011 to April 2013 Company Name City , State Kitchen Crew Cleaned work areas, tables, and kitchen equipment.  Performed dishwasher duties. Washed, peeled, cut, and seeded fruits and vegetables. Cleaned up spilled food, broken dishes, and emptied trash. October 2009 to January 2011 Company Name City , State Mobile Phone Consultant Described merchandise and explain operation of merchandise to customers. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Replenished floor stock and processed shipments to ensure product availability for customers. March 2009 to October 2009 Company Name City , State Food & Beverage Attendant Loaded dishwashers and hand-washed items such as pots, pans, knives. Kept drink stations clean and ready for service. Performed cleaning, and stocking duties in establishments. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Took orders from patrons for food or beverages. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints. Education 2009 East Pennsboro High School City , State Diploma Certifications I am CPR/AED certified through the Red Cross Skills CPR, Critical Thinking, Customer Service, Customer Service Skills, Cycle counting, inventory, Inventory Management, Leadership Skills, Leadership Skills, Microsoft Office, quality, Receiving, Sales, shipping, Supervisory Skills, tables Additional Information Authorized to work in the US for any employer ",ARTS " DANCE EDUCATOR Professional Summary Personable and proactive Clinical Mental Health Counselor and Registered Dance/Movement Therapist focused on building positive rapport with a diverse range of clients and adept at facilitating both individual and group therapy sessions. A critical thinker and detail-oriented with superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior and dynamics Group therapy, Expressive Art Therapies, and Dance/Movement Therapy Experience working with disabled persons. Experience with developmental disabilities Experienced working with adolescents, adults and geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 to Current Dance Educator City , State Plan and implement a dance curriculum for an arts-integrated urban charter secondary school for students in grades 7-12. Teach daily lessons following the Rhode Island standards for education. Present all class material and policies accurately and clearly for five classes each semester. Use a variety of teaching methods such as lectures, discussions and demonstrations. Meet with parents and guardians to discuss students' progress at least once per semester. Enforce both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues and administrators. Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times. Assessed student progress weekly, monthly and quarterly. Monitored students for destructive or unhealthy behavior and reported concerns to guidance counselors. Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Company Name July 2012 to Current Dance/Movement Therapist - Clinical Mental Health Counselor City , State Planned an implemented a healing arts program, meeting the patient's level of functioning, in collaboration with the psychiatric care team to support patients as outlined in their treatment plans. Met with patients in group and 1:1 sessions utilizing Dance/ Movement therapy techniques to facilitate understanding and practice of coping skills; help foster and enhance communication, build self-esteem, creativity, socialization and physical movement for psychiatric patients. Provided evaluations to the care team on patient and family response to the program to enhance the quality of care. Worked with children, adolescents, adults and geriatrics who are suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Company Name September 2014 to November 2014 Dance/Movement Therapist City , State Grant funded program. Provided dance/movement therapy for children and adolescents with developmental disabilities. Helped build communication skills, social and interpersonal relationships in a supportive community. Company Name July 2013 to November 2013 Mental Health Counseling and Dance/Movement Therapy Intern City , State Worked with adults with severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, and behavioral problems. Assistance in providing direct care and support to patients as outlined in their treatment plans. Observation and reporting of patient information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Delivering group therapy sessions with a variety of patients in groups Planning a series of movement sessions around a particular patient or group's requirements; helping patients emotional difficulties through the medium of movement. Company Name August 2011 to August 2012 Dance/Movement Therapist - Clinical Mental Health Counselor Intern City , State Assistance in providing direct care and support to students as outlined by their treatment plans. Worked with students ages 11- 18 years of age in a Charter school setting. Developed treatment plans, interventions, including IEP's and RTI's as needed. Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems. Acted as a role model for clients by exhibiting positive behaviors. Developed case files and treatment plans under the supervision of the clinical psychologist. Met with students in group and 1:1 sessions utilizing Dance/ Movement therapy and counselor techniques to facilitate understanding and practice of coping skills; help foster and enhance communication skills, build self-esteem, creativity, and interpersonal relationships. Implemented therapeutic plans for each child and recorded child's progress in case file. Observed and reported student information, data collection, maintenance of a safe and therapeutic environment, and supervision of daily activities. Planned and implemented daily therapeutic activities including but not limited to; fitness, dance, art, and music therapy, teaching coping skills, relaxation techniques, and appropriate social skills. Company Name January 2004 to January 2011 Sole Proprietor/ Artistic Director City , State Complete operations of running a small business, including but not limited to; all financial procedures with particular attention to Federal, State, and local requirements. Hired and managed staff, students, and independent agents. Developed and implemented marketing plan for each new dance season. Organized and planned community outreach events. Planned and implemented weekly lessons, teaching movement skills, and choreography to children and adults of all dance abilities. Planned, organized and directed performances, including but not limited to; deciding on a theme, ordering costumes, choosing music, renting a venue, having all appropriate documentation completed such as fire marshal approval, insurance, printing and sale of tickets, hiring technical staff. Education Lesley University 2014 Master of Arts : Expressive Therapies City , State Dance/Movement Therapy with a specialization in Clinical Mental Health Counseling Rhode Island College 2004 Bachelor of Arts : Dance Performance City , State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate and Conference Presenter Dance Alliance of RI Rhode Island Association of Health, Physical Education, Recreation, and Dance (RIAHPERD): Presenter and Dance Educator of the Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, and Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative and open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz and Tap Computer skills: Proficient in Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs and Avator. ",ARTS " LOGISTICS COORDINATOR Summary To obtain a full-time position with a company that offers opportunities and growth potential, while contributing to the success of my employer. I'm a executive who is a dynamic leader, team player and motivator. I have over 15 years of Human Resources/office experience to contribute to any company or organization. I'm a detail-oriented person with excellent analytical skills and experience with benefits and payroll administration. Along with 10 years of Community service work. Accomplishments Employee of the Month Award Team Player Award Experience July 2013 to November 2013 Company Name City , State Logistics Coordinator Rail logistics work in-bounding and out-bounding trains in three different states, for a local railroad Ensuring vins from big three and other automotive companies were on the correct trains Data Entry of all switch Instructions Document train information, along with verifying waybills, for vins correct destination Matching waybill numbers Ensuring that all information inputted is accurate giving attention to detail December 2011 to October 2012 Company Name City , State Administrative Assistant/Receptionist Answering telephones and welcoming guests. Receiving and directing visitors, Word processing, photocopying, filing, and faxing Assist in scheduling and organizing complex activities such as meetings and department activities for members of the Management Team, Maintaining/reordering office supplies Coordinate travel arrangement for employees and consultants as necessary Coordinated work activities of subordinates and staff January 2011 to September 2011 Company Name City , State Project Lead Project Manager assisting 36th District Court with transition from one HRIS/Payroll System ADP 5.0 to ADP HR-B and Workforce Now; servicing 400 employees March 2008 to October 2008 Company Name City , State HR Coordinator Administered monthly payroll for 30-employees for 3 different sites Managed all employee benefits, building, contents, D&O, liability for multiple sites. Reviewed job descriptions developed by hiring manager, and ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen and background check(s) Created and maintained employee files; employee database. June 2006 to February 2008 Company Name City , State HR Specialist Facilitated the hiring and placement process for over 100 different positions Supported disciplinary action and terminations including COBRA administration Conducted employee training of Benefits eXpert and IPAY systems Administered employee welfare benefits and open enrollment Organized return-to-work program, and employee health and safety training Prepared monthly reconciliation for temporary employment accounts. August 2001 to June 2006 Company Name City , State HR Benefits Administrator Prepared monthly reconciliation for healthcare accounts for BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife and Mutual of Omaha Life Insurance, Employee Census Report creation Responded to inquires/concerns regarding employee healthcare benefits Experience with Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, and The Healthcare Reform Act Handled recruitment and placement of union employees Prepared paperwork for new hires and terminating employees with completion of paperwork. Completed ADP system reports for HR compliance Education 2016 University of Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University of Phoenix -Healthcare Administration w/ a concentration in Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members on use of HRIS self-service benefit system, ADP's Benefit eXpert -Ability to handle multiple priorities simultaneously -handle all human resource functions with a high level of confidentially -Ability to meet deadlines -Ability to work alone or in a team setting -Ability to set a goal, and make sure that goal is carried out to the fullest. -Ability to produce work with a high degree of accuracy and attention to details -Employee of the Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented an in-house hiring system; also implemented a back-to-work program for all employees on workman's compensation, the DIA is still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad ",ARTS " MATERIAL AND TOOLING CONTROL LEAD Summary Qualified  manufacturing manager and electrician  who stays current with public safety and security standards. Safely operates and maneuvers a diverse range of heavy duty construction equipment. Looking for a long-term position with an organization that values organizational culture and integrity. Highlights Certified forklift operator Back hoe operator Electric palette jack operator Pipe laying, threading, and bending Safety trained and oriented Blueprint reading Excellent driving record Strong communication skills Work Experience Material and Tooling Control Lead 01/2012 to Current Company Name City , State Helped achieve company goals by supporting production workers.  Identified and implemented change in workplace policy and procedure to positively effect production rate and quality. Supervised team of eight skilled production and tooling machine operators. Inspected finished products for quality and adherence to customer specifications. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Worked with managers to implement the company's policies and goals. Troubleshooted problems with equipment, devices or products. Operated manufacturing machinery such as a forklift, hem saw, sheer, table saw, chop saw, drill, and recipicating saw. Bale Inspector 01/2011 to 01/2012 Company Name City , State Changed equipment over to new product. Adjusted machine feed and speed if machine malfunctioned. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Safely operated a forklift. Chef 01/2011 to 01/2012 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.  Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Displayed a positive and friendly attitude towards customers and fellow team members. Electrician Apprentice 01/2008 to 01/2009 Company Name City , State Worked on projects, which provided value to the department, the company, and the client base. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Frequently worked overtime, weekends and holidays. Co-owner / Martial Arts Instructor 01/2007 to 01/2012 Company Name City , State Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led learning enhancement classes focused on improving martial arts and people skills needed for success in their fitness goals. Electrical Forman 01/2005 to 01/2008 Company Name City , State Oversaw production efforts to guarantee that projects were completed in a timely and budget-conscious manner. Maintained open and effective communications with project teams to increase productivity. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Installed all electrical wiring during remodeling projects. Frequently worked overtime, weekends and holidays. Electrician 01/1999 to 01/2004 Company Name City , State Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Installed all electrical wiring during remodeling projects. Laid and threaded pipe. Frequently worked overtime, weekends and holidays. Skills Ability to operate forklifts, backhoes, electric palette jacks, and other heavy machinery. Proficient with Microsoft, Estitrack, and Dynamics AX programs. Proficient in scheduling, training, and managing a manufacturing floor. Efficiently able to provide customer service. Management experience for up to 20 people on manufacturing floor Installation of underground utilities and piping. Ability to install and operate electrical products such as meter centers and panels. Ability to favorably introduce change in the workplace environment. Pipe fitter. ​ Education High School Diploma 2000 Northside Skill Center City , State Electricians License : Electrician Northeast Flordia Builders Association City , State , USA ",ARTS " DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school where previous theater program had failed. Developed and taught courses in acting, playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey course of visual and performing arts. Directed and designed 3-4 main stage productions per year including a musical as well as 3-5 studio plays, including original and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs and copy for all performing arts events used for school website, magazine and brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as ! residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for Shakespeare & Young Company, an intensive summer training program for pre- professional young artists in high school and college. Directed for Shakespeare in the Courts, a program for juvenile offenders. Collaborated on writing handbook outlining methodology and philosophy of school residency programs. Actor: Shakespeare and the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound ! (2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum for grades 6-12 at independent day school with no previous theater program. Taught courses including: Honors English 12, Introduction to Theater, Acting Shakespeare, Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning after school theater program producing 3-4 plays per year. Served as academic adviser for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught Introduction to Theater, and Language Retraining, an Orton-Gillingham based course for the remediation of dyslexia. Expanded theater program to 3 productions per year and created extracurricular club and opportunities for students interested in design and technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, ! DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates TRAINING and curricula more gender-fair and racially equitable. ! ! National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare ! Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016 · Superior Production · Best Costume Design · individual students recognized for Excellence in Acting, including Best Supporting Actor across the whole festival. ! Cochran Mastership for Excellence in Teaching Fine Arts 2013 Episcopal High School ! Faculty Incentive Award for Young Professionals 2014, 2015 Episcopal High School ! ! American High School Theater Festival 2014 and 2005 National Finalist · Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present · Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC · Honorable Mention Play Award (placed in the top 15 in the state) 2013 · multiple state-level awards for costume design, ensemble work, and individual students nominated for ""All Star Cast"" honors. ! Folger Shakespeare Library Secondary Festival 2013, 2015 · Peggy O'Brien Award for Comedy 2015 · Brian Cabe Award for overall excellence 2013 · multiple individual students recognized for Excellence in Acting awards ! ! North Carolina Theater Conference 2003--2006 · John W. Parker Award for Excellence in Directing (state level) · Excellence in Directing Awards (regional level) 2003-2006 · Special guest performance at North Carolina Professional Theatre Gathering 2004 · multiple regional-level awards for costume design, production design, choreography, ensemble work, and individual student acting awards. ",ARTS " COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons and Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained in defensive tactics Valid  South Carolina  driver's license Supply and logistics planning Secret Security Clearance Trained in emergency response Accomplishments Personally responsible for over $ 500,000.00 of command equipment with no deficiencies, losses or damages. Received Global War on Terrorism Service Medal. Formally commended by the Inspector General for superb supervisory actions and management. Formally commended by Marine Corps Association & Foundation for superior accomplishments while enrolled in Combat Marksmanship Trainers Course. Formally commended by the Commanding Officer of Marine Corps Tactics & Operations Group for outstanding performance while serving as Response Cell Non-Commissioned Officer in Charge. Experience June 2015 to August 2016 Company Name City , State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed over 2,000 Marines in all phases of the Marine Corps Marksmanship Program on the qualification and re qualification on small arms ranges. Additionally, assisted in the operation of 35 firing ranges. June 2015 to July 2016 Company Name City , State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors with the training of over 200 Marines and Sailors in the Marine Corps Martial Arts Program by planning and executing Combat Conditioning (Physical Fitness Training). Conducted remediation training with students who required extra attention until they met the requirements to successfully obtain their next belt. Teaching the Marine Corps Martial Arts Program in the absence of the Instructor. September 2014 to June 2015 Company Name City , State Combat Marksmanship Coach Analyzed difficulties of over 3,000 shooters during dry and live fire exercises in all phases of the Marine Corps Marksmanship Program during qualification. Additionally, assisted in the operation of 56 firing ranges. October 2015 to October 2015 Company Name City , State Response Cell Non-Commissioned Oficer Organized the set-up of a large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines to use combat simulation programs and to effectively support adjacent units involved in the exercise. Supervised and assisted Marines with daily tasks and execution of the amphibious landing followed on by a ground assault. Greater details of duties and training evolution are classified. Education 2016 Marine Corps University; Distance Learning City , State Terrorism Awareness - Leading Marines - Pistol Marksmanship - Infantry Squad Leader: Weapons and Fire Support - Inspection and Repair of the M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, and Educating People on Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer ",ARTS " NATIONAL SALES MANAGER Summary It is my desire to advance my professional development through marrying the management, purchasing, and guest-oriented skills honed over a 20 year professional career in educational musical sales with a teaching passion that began with 6 plus years as an educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board of Education member Client account management Midwest Band and Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed to cultivating a successful team Customer-oriented Accomplishments As the National Sales Manager at Universal Melody Distribution I increased sales from 2013 to 2014 by 53%. I've worked hard to develop a successful team and profitable relationships with many well known manufacturers in the music industry. Experience National Sales Manager January 2009 to Current Company Name － City , State Oversee the daily operations of United Musical Distribution. Oversee the daily operations of the online sales division, including competitive presence on Amazon and Ebay among other internet forums. Complete and submit institutional bids to schools throughout the nation. Responsible for creating sales opportunities and driving them to success as leader of a sales team. Develop quarterly sales goals and implement plans to reach our goals. Oversee the daily operations of the retail sales division. Oversee the daily operations of our warehousing staff. Analyze sales history for merchandise and submit purchase orders to vendors. Attend the annual winter NAMM show as a buyer. Negotiate special pricing for high volume items with vendors. Develop and maintain strong working relationships with vendors. Observe sales trends for new merchandise and incorporate new items into our quarterly sales goals. Director of Educational Services/Bids Administration January 2001 to January 2009 Company Name － City , State Complete and submit institutional bids to school districts throughout the nation. Solving complicated customer service issues related to bid sales. Develop and maintain a successful team of Educational Services Representatives that visit approximately 90 schools each week. Develop and maintain business relationships with primary, middle and high school music educators in South East/South Central Wisconsin. Implement new ideas for promoting the educational services division of Cascio Interstate Music. Improve overall net profit of school music related income such as rental income, repair income and capital expenditure income. Rental collection. Retail customer sales and service. Maintain the ""look and feel"" of the retail Band and Orchestra Department. Maintain a high level of customer satisfaction throughout the retail division. Assist with the daily administration of the retail division. Educational Services Representative January 1997 to January 2001 Company Name － City , State Captured 55%+ market share with band-related sales. Customer sales and service Developing and maintaining business relationships with primary, middle and high school music educators in West Central Indiana and Eastern Illinois. Created a successful instrument rental program, generating a 300% revenue increase in the 1st year alone. Inventory purchasing. Band and orchestral instrument and accessory sales. Fine Arts Coordinator January 1992 to January 1997 Company Name － City , State Observed and assessed student performance and kept thorough records of student progress. Managed classrooms of 12 to 70 students during my tenure as coordinator, responsible for both musical development and iumplemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks, designed to build leadership in all grade levels.. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Established positive relationships with students, parents, fellow teachers and school administrators. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at all staff meetings each month, designed to enhance school pride and presence. Employed a broad range of instructional techniques to retain student interest and maximize learning. Delegated tasks to teacher assistants and volunteers. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Coordinating all fine arts performances. Director of bands grades five through twelve. Director of choirs grade nine through twelve. General music instructor grades kindergarten through eight. Assistant Band Director January 1990 to January 1992 Company Name － City , State Education Masters : Music education , May 1992 Indiana State University － City , State Music education Bachelor of Science : Music Education , May 1990 Indiana State University － City , State Associate's degree : Fine Arts , May 1986 Vincennes University － City , State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance. ",ARTS " AM- REPLENISHMENT STOCKER Summary Adaptable [Job Title] with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement, d etail-oriented [Job Title] highly efficient in operations.  Highlights Effective Multitasking Quality Control Inventory control procedures Strong communication skills Proficient in Lunix Systems Knowledge of ISO 9000 and Kaizen MS Office proficient OSHA Certified Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Performed all transactions in a cordial, efficient and professional manner. Experience September 2015 to June 2016 Company Name City , State AM- Replenishment Stocker Answered customers' questions and addressed problems and complaints in person and via phone. Kept the showroom clean and maintained neat, orderly product displays. Unloaded, picked, staged and loaded products for shipping. Resolved service issues in a timely manner, including coordinating and processing returns. Rotated stock by code and receiving date. Maintained visually appealing and effective displays for the entire store.  June 2007 to December 2008 Company Name City , State Communications Technician Performed basic FCC Proof of Performance tests, including test point and 24 tests as well as responded to and repaired service interruptions and signal degradation on the two-way distribution plant as required. Performed requested and non-pay disconnects, pre-wired unit dwellings in order to provide ""ready hook-up"" capabilities, and inspected existing ground and made new ground according to the National Electric Code (NEC) in order to protect employees, customers, and equipment from electrical shock or damage. October 2003 to May 2006 Company Name City , State Service Installation Technician Assisted in all phases of installing, testing, and troubleshooting security and access control systems in Houston metropolitan area office buildings. Maintained company owned vehicles, tools, equipment, individual tool issue, and building keys to customer buildings. Documented completed work accurately and consulted with supervisor to resolve discrepancies and interfaced with customers as necessary to install and test equipment. Education May 1996 Gulf Shores Academy City , State High School Diploma 2018 Texas State Technical College City , State Associate of Applied Science : Information Security Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test Web site performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures. Professional Affiliations Fall 1999 Masonic Order Member Abraham Grand Lodge Isaac # 10 Chapter Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",ARTS " SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking ",ARTS " LIBRARY EDUCATIONAL AIDE Summary To obtain an administrative assistant position where I can apply my 10 years of customer service, gift of multitasking, and professional experience to provide a team with a high quality of consistent supportive experience.     Highlights Competent and reliable professional, committed to top quality work Organized and multitasking person Resourceful in solving problems, maximizing resources, leading, delegating and negotiating Collaborate easily with co-workers and work well independently Possess excellent communication and inter-personal skills Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignments and manage projects Planner, sets goals, and meets deadlines Experienced in customer relations Self-motivated; able to learn on own initiative Excellent record of dependability and reliability Versatile and multi-skilled person Relates easily with all levels of co-workers and customers Excellent verbal and written communication skills 10 years' experience working in the customer service industry Entrepreneur skills; forward thinker, always trying to improve things or determine functionality Hard worker, quick learner, and ability to assume responsibility Work well under pressure as part of a team Responsible, resourceful, and able to implement change or policies Efficient, supportive and flexible Ability to work in a fast-paced, intense environment smoothly A visionary and creative person Meticulous worker; attentive to quality and detail oriented Able and willing to assist co-workers, supervisors, and clients in a cooperative manner Committed to providing total quality work Dependable employee with common sense and a variety of skills Work well under pressure to meet deadlines Work cooperatively with a wide range of personalities Proven ability to gain customer's confidence and trust Experience Library Educational Aide August 2015 to Current Company Name － City , State Green Valley Elementary and North Ridge Elementary Teaches students how to locate media in the library, and empowers students to be responsible for their individual library needs Checks library accounts for staff, parents, and students Organizes books, keeps a clean workspace and process daily shelving needs of the library Assist in individual needs for the entire school. Office Manager/ Program Director April 2014 to Current Company Name － City , State The dojo I work at was sold to new owners in 2015; I stayed on board with the new owners and have improved many areas of their business. The biggest improvements I made were things that save them money.  The martial arts school I work at used a website that charged them $300 a month for information that was just not needed and therefore a waste of money.  I came up with our own in house system. I identified what information (tuition, attendance, rank, student's info etc.) we needed on a daily basis, and how to get to that information quickly.  I simply used the excel program, came up with a sheet for each class and modify it to be easy to use for anyone. We can access any information we need quickly and timely; without paying this website. We were paying a lot for internet and phone.  I called around and verified price and contract for a commercial account.  I was able to negotiate a great price and bundle our services. We sell a lot of merchandise at the martial arts gym.  I set up all new whole sale accounts; for equipment and uniform needs.  I researched pricing for equipment, uniforms and office needs (ink, paper, paper towels) and modified our suppliers.  I was able to establish new relationships and new pricing. The dojo relocated in 2016.  When we took over a new space; I planned everything.  The bathroom remodel I came up with the complete redesign and ,some of the construction, I actually did myself. I handled every aspect of moving from one location to a new location.  In a time limit of 14 days, we not only moved but opened our doors at new location; all during Christmas/New Year Holiday. Since working for ATA, I have revised the way we communicate to students and parents.  I updated our facebook web page, came out with a monthly newsletter, put in place an announcement board, and update our webpage bi-weekly. I have planned and executed new rank testings, tournaments, birthday parties, and planned our company events for an entire year in advance. I have increased customer satisfaction and supported customers in areas such as conflict resolution in tuition issues, problem solved our cancel and hold policy, resolved our turnaround time on merchandise orders, clarified rules and equipment requirements in writing and revamped our leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, and receiving payments Improved family and parent relations for the school.  I created and implemented new schedule, new calendar of events, worked closely with the owners to design and publish the company's website Handles all record keeping (testing, contracts, tuition payments, and inventory). Children's Ministry September 2009 to May 2013 Company Name － City , State Created a warm and welcoming environment for children, staff and parents. Helped maintained the employees and volunteer's schedule. Lead worship time, small group discussions, and all children's activities. Sales Associate June 2007 to November 2009 Company Name － City , State Increased sales productivity, as well as, guest service by utilizing different methods of communications. Established an organized system for daily needs of answering emails, fax and phone calls. Learned essential business and management skills by learning the complex computer system to handling site visits with clients and customers. Team Lead Specialist October 2004 to December 2006 Company Name － City , State Managed the electronics department that handled exchanges, returns, purchases, customer service, and complaints, building displays, inventory and managing back stock. Managed a team of employees during peak and off-peak seasons that included training. Education English and Journalism , 2004 University Of New Mexico － City , State English and Journalism General , 2000 New Mexico State University － City , State General High School Diploma : 2000 Mayfield High School － City , State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page ",ARTS " SALE CONSULTANT Summary I'm driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Competitive Sales Rep with 2 years in sales with vast industry knowledge. Independent worker with high energy and great communication skills. I have a a lot to thank to my last employer Boost Mobile of Mobile Factory for helping me advance in my sales skills and knowledge of different technology, such as phones and computers. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player.Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Highlights Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Inventory management Sales expertise Accurate money handling Team player mentality Outgoing personality Documentation familiarity Verbal/written communication Active listening Cash handling accuracy Detail-oriented Cheerful and energetic Flexible scheduling Superior organization skills Superior communication skills Staff training and development Fluent in Spanish Dependable and reliable Excellent multi-tasker Flexible schedule Accomplishments When I first started to work for Boost Mobile I didn't know a thing about sales or phones at all. I was so insecure about everything, until one day I decided to put all the petty thoughts aside and show my true strength and confidence. My sale skills went from zero to none to one hundred. My best day is when I sold 31 phones in one day with accessories, I was so proud about how hard I work to get to my goal. I have a lot of thanks to my coworkers because they showed me how to push myself to my highest limit and conquer my goals. They also showed me how to be a team player and to always help everyone and not just customers. One of the best months I had was when I sold 199 phones and over $3,088 worth in accessories. Routinely helped as many as ten customers each day in a high-volume retail outlet. Fulfilled all supervisory duties when Store Manager was on vacation. I'm very proud on what I've learn over the couple of months working at Boost Mobile of Mobile Factory, I thank them for helping me develop my skills and making me into the person I am today. Experience Company Name March 2015 to November 2015 Sale Consultant City , State I Answered customers' questions and addressed problems and complaints in person and through the phone. I also helped customers select products that best fit their personal needs, and processed an average of 80 transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Organized items in visually appealing manner. And Inventory checks throughout the day. Company Name October 2014 to December 2014 Cashier City , State Working at Michael's Arts&Crafts my job was really simple and enjoying. My responsibilities were to assist customers with their needs, handle money throughout the day and give change back. Also with the seasonal position I had their I did learn a lot on how to greet customers and how to make sure that they were satisfied. I Completed purchases with cash, credit and debit payment methods. And Organized items in visually appealing manner. Company Name February 2014 to June 2014 Front clerk City , State Accepted payment from customers and made change as necessary.Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Take cake orders over the phone. Education Northwood High School 2014 High School Diploma : History City , State , United states During my four years of high school I did struggle to manage my grade but with the right push and motivation, I was able to achieve my goal. I managed to get all A's, B's and C's. Work History Company Name March 2015 to November 2015 Sales Consultant City , State Company Name October 2014 to December 2014 Seasonal Cashier City , State Company Name February 2014 to June 2014 Food Clerk City , State Skills Fast paced worker Attention to detail Customer service Fluent in Spanish Communication and verbal skills Fast learner ",ARTS " WAREHOUSE LEAD Executive Profile A position in Warehouse Management requiring a self-starter with a reputation for dependability Highly qualified warehouse professional with cross functional and cross industry management experience including staff training, inventory control, shipping, receiving and customer service. Responsible for achieving production goals, coaching and motivating staff through workshops, setting up incentive programs, and supervising all operations with accountability to management Extensive inventory control including ordering supplies, disbursing materials and equipment, factory returns, vendor contact and negotiations, and maintaining stock levels Maintained focus on achieving bottom line results while formulating and implementing technology and business solutions to meet a variety of needs Personnel management experience includes recruiting, interviewing hiring / dismissing, training, scheduling, performance evaluation, promotion, and employee relations. Excellent organizational talents demonstrated in ability to prioritize high volume workload, schedule and plan projects, multitask delegate as needed, and pay close attention to details while meeting commitment and deadlines. Strong communication skills include ability to interact in a positive and productive manner, listen effectively, give or take direction, articulate ideas clearly, and write concisely. Perform all job functions according to SOP / Procedure Manuals as well as contributing to the technical writing of manuals and to profitability of company. Core areas of expertise include: Self-Starter Personable and professional Exceptional Analytical Skills Process Redesign and Improvement Safety and compliance *Excellent Computer Skills Team Building and Leadership Performance Standards Creative Thinker Quality Control and Compliance Selected value offered highlights: Powerful Strategist able to map creative solution empowering organization with tools needed to produce high quality results. Superior record of delivering simultaneous large-scale, mission critical projects on-time and under budget Talent for proactively identifying and resolving problems resulting in increased productivity. [Job Title] familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Detail-oriented [Job Title] highly efficient in leading shipping and receiving operations. Able to lift [Number] pounds. Flexible schedule and available for all shifts. Skill Highlights Mac and PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet and Research Experience Specialized Training / Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade and Consumer Show Production / Management; Extensive Sales and Advertising Seminars and Training Shipping and receiving Safety-oriented Production scheduling Results-oriented Multi-tasker Fluent in [Language] Safety-conscious Customer-service focused Vendor management Strong communication skills Adaptable Exceptional problem solver Natural leader Core Accomplishments Reduced shipping operating expenses by [Number]%, while maintaining shipping volume and accuracy.Earned a perfect attendance record for [Number] years in a row. Achieved [Number]% accuracy during [Year] [Audit Name] Audit of a [Number] stock-keeping unit warehouse facility. Recipient of the [Award Name] Achievement Award in [Month, year].Named “Employee of the Month” in [Month, year].Saved $[Amount] annually by negotiating better rates with all transportation carriers. Professional Experience Company Name April 2011 to Current WAREHOUSE LEAD City , State Reduced operating budget by [Number]% and misships by [Number] by implementing new policies and procedures.Established transportation cost standards and economical shipping practices. Negotiated bulk shipping discounts with contracted carriers. Company Name June 2008 to April 2011 Warehouse / Support Service City , State Evaluated operational records and made scheduling adjustments to maximize efficiency. Company Name October 2006 to June 2008 MARKETING & EVENT MANAGER City , State Worked effectively in a heavily cross-functional, fast paced environment. Company Name September 2002 to October 2006 WAREHOUSE & LOGISTICS MANAGER City , State Negotiated bulk shipping discounts with contracted carriers. Education Shoreline Community College 1 2010 Earned a Certificate of Completion in Business Software Applications City , State One quarter away for completion of Associate of Applied Arts and Science, current Skills ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM ",ARTS " GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned ""Team Member of the Month"" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. ​ Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. ​​ Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed.   Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.  Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States ",ARTS " CUSTOMER SERVICE SPECIALIST Career Overview Highly enthusiastic customer service professional with 6 years client interface experience. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the service industry. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, training, and communication.  Reliable Customer Service Representative with extensive track record in demanding management environments.  Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Ability to work well under pressure. Ability to adapt to a changing work environment. Very client and people oriented. Ability to work well with any size team. Always very cheerful and happy to help anyone. Constantly maintains a positive attitude. Can learn well from failures and take criticisms. Always happy to be challenged. Work Experience 09/2014 to Current Customer Service Specialist Company Name － City , State Works with several clients to ensure their satisfaction. Fast learner of operation programs. Experiences relationship building and customer satisfaction. Experienced salesperson. Prevented store losses using awareness, attention to detail and integrity. Trained 2 new employees quarterly. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Maintained a positive attitude and calm mind under amounts of high-pressure. 09/2011 to 09/2014 Framing Expert Company Name － City , State Assisted various clients with designing a frame that best suited their picture. Learned to be versatile with designs and budgets, compromising to ensure the customer's needs were satisfied. Established excellent customer-relations, inviting the customer back into the store. Worked with multiple clients at once to ensure satisfaction while maintaining a positive, cheerful attitude. Adapted to several changes in framing system and work environment. Always worked with teammates to ensure a healthy work environment. Cross-trained and provided back-up for other customer service representatives when needed. 05/2010 to 08/2012 Summer Intern Company Name － City , State Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Wrote 3 to 5 news stories per week for multiple media platforms. Traveled to location to write reviews from firsthand experience.Wrote creative and original columns. Evaluated and followed up on news leads and news tips to develop story ideas. Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Served as head reporter for Carnegie Library Summer Activities. Adapted to many changes in computer systems. Worked with teammates to ensure strict deadlines were met. Always maintained a positive attitude and cheerful outlook. Educational Background Bachelor of Arts : Mass Communication / Creative Writing State , United states Georgia Coursework emphasis in English, Communication, and Creative Writing. Self-motivated. Hard worker. Diligent student. 2.78 GPA Minor in Creative Writing. Curious and willing to take extra work and classes to better education. Skills Cash handling. Professional and friendly. Careful and active listener. Strong public speaker. Multi-tasking. ",ARTS " DANCE INSTRUCTOR Summary Enthusiastic dance instructor with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.Also, dedicated to being committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Experience 06/2008 to Current Dance Instructor Company Name － City , State Providing quality instruction for various dance styles such as Ballet, Pointe, Jazz, Contemporary,Tap, Modern, and Musical Theatre. 01/2008 to Current Company member Company Name － City , State 01/2009 to 08/2010 Apprentice Company Member Company Name － City , State Education 2014 Bachelor of Arts : Early Childhood Education Florida International University － City , State ESOL endorsed State Street Ballet － City , State Professional Summer Training Program from 2009-2010 Rockette Summer Experience － City , State Summer Intensive - 2009 Ballet Atlanta Ballet － City , State Professional Training Program summer of 2008 Ballet University of North Carolina School of the Arts － City , State High School program from 2007-2009 Ballet American Ballet Theatre － City , State Summer Intensive - 2007 Ballet Orlando Ballet － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2003 Ballet Boston Ballet School － City , State Summers 2004 and 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre ",ARTS " INSIDE ACCOUNT MANAGER Summary Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge. Highlights Team leadership Customer service expert Experienced in volume licensing Staff training Excellent time management Organized and meticulous Computer-savvy Adept multi-tasker Experience Company Name City , State Inside Account Manager 06/2006 to Current Daily responsibilities include quoting, customer relations, and order management. Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients. Constant adaptation to new opportunities and challenges for the multiple accounts handled. Developed empathetic client relationships and earned reputation for exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract. Company Name City , State Event Manager and Sales Associate 09/2005 to 05/2006 Responsible for stock management, customer relations and providing knowledgeable assistance. Leader of demonstrations for various gaming products. Earned Joy Maker award for outstanding customer service. Company Name City , State House Manager and Box Office Sales 09/2003 to 05/2005 Experienced in customer relations, staff training, and sales. Utilized computer databases and multiple applications. Acted as a liaison between performers, directors, and patrons to keep events on schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor of Arts : Psychology 2005 The College of New Jersey , City , State ",ARTS " COLLEGE ASSISTANT Summary Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others. Skills Strong leadership Analytical & problem solving Adaptability, teamwork & communication Program management, Family and children's programs knowledge Exemplary people management skills Exceptional communication skills HIPAA guidelines Microsoft- word, excel, power point, access, outlook Google Docs, google Sheets Research SPSS Statistic Software SAP Accounting Software  Work History Program Manager 07/2009 Company Name City , State Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Experience College Assistant 10/2013 to 02/2014 Company Name City , State Explained program offerings and requirements to parents and students and answered related questions. Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school. Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester. Organized and developed strategies for students and parents involvement to encourage success in the program. Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation. Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation. Created database for participating students and high schools in Microsoft Access and Excel. Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement. Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone. Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College. Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students. Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility. Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards. Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction. Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing. Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Program Manager 08/2009 to Current Company Name City , State Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission. Explain program offerings and requirements to parents and students and answer related questions. Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges. Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development. Address program and policy issues, developed best practices and improve service delivery. Implement software to track payments, program effectiveness and generate reports. Analyze budget to plan and organize activities for the various programs. Coordinate and team leader for meetings, appointments and special events/activities. Collaborate and encourage students and parent's commitment to promote academic development. Handle sensitive information in a confidential manner. Education and Training Master of Public Administration : Public Management Baruch College Public Management Bachelor of Professional Studies : Applied Business Management Medgar Evers College Applied Business Management Associate of Science : Business Administration Business Administration Interests The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. Skills academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring Additional Information COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. ",ARTS " ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. Experience Company Name February 2007 to Current Assistant, Acquisitions and Dispositions City , State Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition Company Name November 2000 to January 2007 Sales and Product Associate City , State Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status Company Name July 1999 to November 2000 Office Manager Assistant City , State Reconciled daily fees and posted payments accordingly. Prepared forms for medical billing and processed claims to appropriate insurance companies. Maintained inventory of supplies and medicines/vitamins. Resolved patient inquiries and performed general clerical duties. Education St. John's University 2000 B.S : Biology City , State , United States New York University 2011 Professional Certificate : Real Estate Finance and Investment City , State , United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400 ",ARTS " CERTIFIED NURSE ASSISTANT Professional Summary I am a motivated individual with highly effective communication skills as well as a level-headed health professional who remains calm and effective in extremely difficult and stressful situations.   I am seeking a job in the Medical field in a Clinical position that will enable me to grow as a knowledgeable professional and enhance my current abilities.  Skills General Administrative Experienced in handling escalated phone calls Ability to operate multi line phone system Front Office knowledge/General reception skills Proficient in scheduling appointments/ Collecting Copays/ Verifying insurance  eligibility /Consent forms Experience in Epic (EMR system)  Proficient in patient-focused care Efficient and reliable team player Core Competencies: Excellent telephone etiquettes Skilled in handling multiple tasks and working under pressure Quick learner Customer Service Assistance and Quality Assurance experience Knowledge of medical terminology, medical billing coding  Creative and strong problem solver Exceptional communication skills MS Windows proficient Medical terminology knowledge Work History Certified Nurse Assistant , 04/2009 to 10/2012 Company Name – City , State Identifies/responds to critical changes in patients and reports to RN/LVN. Repositions patient for maximum comfort & hygiene measures and gives general hygiene to patients. Obtains patients self-report of pain when taking vital signs and reports to nurse. Charts vital signs in graphic. Observes patient for signs of discomfort. Makes frequent rounds, answers call lights. Reports changes in condition/behavior of patient. Prepares room for admission/transfer/discharge. Box Office Aide 1. Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Responded appropriately to the physical, emotional and developmental needs of patients. Obtained information about clients' medical history, drug history, complaints and allergies. Provided pre- and post-operative care. Maintained a clean, healthy and safe environment. Performed clerical duties, such as word processing, data entry, answering phones and filing. Maintained sanitary residents' and program rooms. Performed procedures and uses equipment as delegated by a licensed professional, including blood draws and EKGs. Documents objective data and routine aspects of patient care. Reported any unusual circumstances in the patients' condition or environment. Collects patient specimens and data, including vital signs, input/output and other delegated measurements. Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness. Provided a comforting and soothing environment. Took advantage of opportunities for continuing education, quality assurance and performance improvement activities. Monitored expiration of medical supplies and medications. Monitored expiration of medical supplies and medications. Box Office Aid , 01/2007 to 08/2011 Company Name – City , State Alphabetical filing. Answer phone calls regarding performances and ticketing. Assist customers with questions during performances. Office duties such as copying papers, faxing, and packaging mail. Telephone Interviewer. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Operated a POS system to itemize and complete an average of [number] customer purchases. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Telephone Interviewer , 09/2005 to 05/2006 Company Name – City , State Survey Interviewer for Bank of America and Scion. Administer questionnaire as written and record responses verbatim into a computer. Entered data into databases in a timely and accurate manner. Obtained and scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Reviewed and updated client correspondence files and scheduling database. Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review. Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Education Diploma : Medical Assisting , 2012 Downey Adult School - City , State Medical Terminology                                                             Basic billing.                                                                          CPT and ICD-9 Coding.                                                          Blood draws/Venipuncture                                                    Sterilization by autoclaving Coursework in Laboratory Equipment Calibration Certified Nurse Assistant/Medical Core Program : 12 2011 Cypress College - City , State General Education for pre-requisites for Nursing Program. Medical Assistant Diploma Certified Nurse Assistant (expires April, 2013) American Heart Association Healthcare Provider (BLS) for CPR and AED (expires July, 2014) Nonviolent Crisis Intervention (CPI) (expires December, 2013) HIPAA/OSHA Compliant Microsoft Word 2007/Keyboarding 37wpm : N. Orange County Regional Occupational Program  Certified Nurse Assistant/Medical Core Program      Medical Terminology. Medical Abbreviations. Knowledge of Body Systems/ Basic Anatomy and Physiology. Certifications Medical Assistant Diploma Certified Nurse Assistant   American Heart Association Healthcare Provider (BLS) for CPR and AED  Nonviolent Crisis Intervention (CPI) HIPAA/OSHA Diploma  Skills Basic, billing, Charts, CA, copying, CPI, CPR, CPT, faxing, filing, graphic, ICD-9, Keyboarding, Medical Terminology, mail, Office, Microsoft Word, Nursing, packaging, Coding, Telephone, phone, written Additional Information ADDITIONAL INFORMATION Available for all shifts, extended hours and weekend assignments. ",ARTS " SHIFT SUPERVISOR Summary Service-oriented Shift Supervisor with 2 1/2 years background in training workers, and maintaining a strong relationship with my workers an customers. Core competencies include leadership, determination and dedication as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Education and Training May 2016 Associate of International Business : International Business/ Politics Monroe Community College － City , State International Business/ Politics June 2013 High School Diploma : International Business/ Politics Kensington High School for the Creative and Performing Arts － City , State International Business/ Politics Experience 12/2014 to 08/2015 Company Name － City , State First-Line Supervisors of Retail Sales Workers Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Maintain records related to sales. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Estimate quantity and cost of merchandise required, such as paint or floor covering. Bag or package purchases, and wrap gifts. Clean shelves, counters, and tables. Rent merchandise to customers. 09/2014 to Current Shift Supervisor Company Name － City , State Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public. Instruct employees or provide on-the-job training. Set up employee work schedules. Supervise my team while they're out on the line, helping with the customers. Bake, line cook, cashier, open and close the store, stoke/inventory, cleans, customer services. Examine incoming or outgoing mail to ensure conformance with regulations. Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Listen to and resolve customer complaints regarding services, products, or personnel. Examine merchandise to ensure correct pricing and display, and that it functions as advertised. Examine products purchased for resale or received for storage to determine product condition. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. 02/2014 to 08/2014 Choreographer / Secretary Company Name － City , State Direct rehearsals to instruct dancers in how to use dance steps, and in techniques to achieve desired effects. Read and study story lines and musical scores to determine how to translate ideas and moods into dance movements. Design dances for individual dancers, dance companies, musical theater, opera, fashion shows, film, television productions and special events, and for dancers ranging from beginners to professionals. Choose the music, sound effects, or spoken narrative to accompany a dance. Advise dancers on how to stand and move properly, teaching correct dance techniques to help prevent injuries. Audition performers for one or more dance parts. Coordinate production music with music directors. Direct and stage dance presentations for various forms of entertainment. Develop ideas for creating dances, keeping notes and sketches to record influences. Train, exercise, and attend dance classes to maintain high levels of technical proficiency, physical ability, and physical fitness. Teach students, dancers, and other performers about rhythm and interpretive movement. Assess students' dancing abilities to determine where improvement or change is needed. Seek influences from other art forms such as theater, the visual arts, and architecture. Design sets, lighting, costumes, and other artistic elements of productions, in collaboration with cast members. Experiment with different types of dancers, steps, dances, and placements, testing ideas informally to get feedback from dancers. Record dance movements and their technical aspects, using a technical understanding of the patterns and formations of choreography. Manage dance schools, or assist in their management. Re-stage traditional dances and works in dance companies' repertoires, developing new interpretations. Direct or coordinate the supportive services department of a business, agency, or organization. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department. Set goals and deadlines for the department. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations. Acquire, distribute and store supplies. 01/2005 to 12/2008 Assistant Company Name － City , State Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Observe and evaluate children's performance, behavior, social development, and physical health. Read books to entire classes or to small groups. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assisting devices, supportive technology, and assistance accessing facilities such as restrooms. Assimilate arriving children to the school environment by greeting them, helping them remove utterer, and selecting activities of interest to them. Serve meals and snacks in accordance with nutritional guidelines. Teach proper eating habits and personal hygiene. Prepare materials and classrooms for class activities. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development. Adapt teaching methods and instructional materials to meet students' varying needs and interests. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Prepare and implement remedial programs for students requiring extra help. Meet with other professionals to discuss individual students' needs and progress. Interests Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Skills administrative, Arts, art, agency, basic, budgets, cashier, cash registers, clerical, color, contracts, credit, Critical Thinking, Resolve customer complaints, customer services, delivery, Electronics, English, special events, Experiment, fashion, film, financing, forms, government regulations, Human Resources, instruction, Instructing, insurance, Inventory, lighting, Listening, notes, machinery, materials, Serve meals, mechanical, mail, money, works, Negotiation, paint, Personnel, Persuasion, policies, presentations, pricing, Problem Solving, progress, Public Safety, Speaking, Quality Control, Reading, Read, Maintain records, renovation, Repairing, Retail Sales, safety, sales, sound, tables, take messages, teaching, Teamwork, telephones, television, Time Management Additional Information Community Service Volunteer, Grand Rapids Animal Shelter, 2010-2014 Collection Volunteer, Toys for Tots, March 2007 Pee Wee Kickball , Assistant Coach, 2014-2015 Awards Honor Roll: Fall 2011 Student Athlete Award, 2008-2010 Employee of the Month, Brueggers Bagels Outstanding Achievement in Customer Satisfaction, 20133x Pop Warner MVP Football Player Additional Information I'm attending Monroe Community College for International Business/ Politics. Daytime Chair of C.A.B ( Campus Activities Board), Diversity Senator of SGA ( Student Government) ",ARTS " CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc. Opened and closed the register and counted out register drawer Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail Skills Used Analytical thinking, planning Strong verbal and personal communication skills Accuracy and Attention to details Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,  Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization. ",ARTS " MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products such as Word, Excel, Access, and PowerPoint Can type 60 words per minute Experience with face-to-face customer service interaction Experience with communications with external clients via email and conference calling Can create and maintain detailed records of any given project or task Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology Intermediate experience with ICD-10 coding Professional Experience July 2014 to December 2015 Company Name City , State Medical Billing Specialist Run daily report of charges ready to post for claims Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes Re-code CPT codes for specialized billing (i.e., charges for Medicare patients) Add appropriate modifiers as needed and/or requested by contacts at facility site Submit charges in correct RVU order while following NCCI guidelines Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls Inform site contacts of any charges nearing timely filing limits Use PrimeSUITE software for charge entry Work with Insurance AR reps to resolve any denials/issues with submitted claims Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances) Site was a multi-specialty, multi-practice operation with roughly 25-30 providers Charges submitted range from retail clinics to hospital procedures/surgeries. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for multiple physicians. Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Quickly responded to staff and client inquiries regarding CPT codes. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records. Posted charges, payments and adjustments. Performed quality control of the data entry system to verify that claims and payments were posted correctly. January 2012 to March 2013 Company Name City , State Imaging Specialist I Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes. September 2011 to January 2012 Company Name City , State Cashier Handled customer transactions such as sales. Responsible for handling and counting large amounts of cash. Offered product insurance to customers when applicable. Ask for and/or offered customer rewards card to all customers. May 2010 to November 2010 Company Name City , State Cashier Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end. April 2006 to August 2006 Company Name City , State Cashier Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department. Education and Training May 2006 Northgate High School City , State High School Diploma Columbus State University City , State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type ",ARTS " ADMINISTRATIVE ASSISTANT Summary To acquire a challenging position with a reputable agency that will allow me the opportunity to showcase and further develop my skills and gain experience. Highlights Bilingual- Fluent in both English and Spanish Active U.S. Security Clearance granted on March 2013 JPAS access Experience living abroad in Quito, Ecuador Ability to plan, organize, coordinate and direct Technical Proficiency Macintosh & Windows Software Microsoft Office: Word, PowerPoint, Excel, Outlook Adobe Creative Suite 5: InDesign and Photoshop SharePoint Social Media Experience Company Name City , State Administrative Assistant 08/2013 to Current I directly support the Hospitality sector and attend weekly conference calls in which I record and draft the meeting minutes for later distribution amongst the team. I create and edit monthly reports for current hospitality projects on InDesign and review for proper accuracy. I receive invoices from multiple projects and I am responsible for compiling the information and forwarding to the Project Manager for their approval before distributing the invoice packages. I schedule and coordinate appointments and sector meetings as needed. I assist the office by setting up conference calls and transferring calls to the appropriate person. I have developed various correspondences, spreadsheets and have drafted RFPs, RFIs and project contracts. I have successfully managed to coordinate and direct group conferences. I send out Courier/ FedEx/Mail as needed for Project Managers and update the internal vendor contact list. Company Name Consular Visa Clerk 05/2013 to 07/2013 (Bureau of International Narcotics and Law Enforcement Affairs Section, previously known as NAS). I assisted the INL Officer by coordinating and managing their meetings and travel arrangements. I provided travel support to several agencies by assisting them with inquiries regarding lodging and meals per diem rates. I processed and submitted Temporary Duty Assignment (TDY) authorizations and reimbursement vouchers for government groups and was responsible for making sure that all participants traveling had the proper legal documentations to travel. I directly conducted personnel inquiries to obtain information from a number of different offices, internally and externally. I successfully arranged for foreign travel reservations and prepared official documentation pertaining to governmental training. I assisted in compiling personal information in order to prepare vetting requests forms. I supervised and escorted non-cleared General Services Office maintenance and warehouse personnel into all security controlled access areas and other locations within mission facilities and grounds. I was responsible for preparing and ensuring all materials entering the CAA secured areas had been inspected by the designated officer. I assisted the Diplomatic Security office by keeping a detailed record of all the non-cleared personnel 1 that worked at our facilities. I was responsible for drafting, editing and publishing the U.S. Embassy's weekly newsletter. I was able to utilize my knowledge in graphics and design layout to update the newsletter. I assisted the CLO by maintaining and updating printed materials for the office and CLO web-site. I attended community-wide events to take photographs and promote events for the Embassy community and network with local vendors for future partnership. I successfully coordinated and promoted group excursions to destinations in various cities in Ecuador. I reviewed Non-Immigrant Visa applications to ensure proper completion and accuracy. I was responsible for overseeing and verifying all applicants' data and I managed visa printing through the Consular Consolidated Database. I assisted in the American Citizens Service section with data-entry, based on the documentation provided by travelers. Company Name City , State Catering Sales Intern 01/2012 to 05/2012 I was involved in the marketing analysis for event planning and catered events. I assisted the Catering Sales Manager with client site visits and the distribution of promotional material. I contributed in the design layout of venues for catered events, weddings and corporate events, often working on weekends. I was able to interact with potential clients and staff by doing direct calls to local vendors in order to advertise our venue and promote events. Education Bachelors of Arts : Advertising & Public Relations 2012 University of Tampa University of Tampa 2008-2012 Bachelors of Arts in Advertising & Public Relations High School Diploma : Knowledge 2008 Antilles High School Antilles High School 2004-2008 High School Diploma Knowledge, Experience & Skills Competent oral, written and interpersonal communication skills Ability to work independently or in a team Capable of handling multiple tasks simultaneously Certifications CAA Languages Bilingual- Fluent in both English and Spanish Presentations successfully managed to coordinate and direct group conferences Skills Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing ",ARTS " FOOD SERVER Summary I have sixteen years of experience in the customer service industry. My experience includes, customer-oriented food server, crew trainer and housekeeper with a deep experience with POS systems and cash handling procedures. I have four years experience with Microsoft Office and Adobe Media Arts Software.   Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math and language skills Excellent multi-tasker Conversant in SpanishDelivers exceptional customer service Comfortable standing for long time periods Neat, clean and professional appearance Cash handling Reliable and punctual Accomplishments 2000 - While working for Lucky Lill's Casino I took TIPS training and passed with a perfect score. I was awarded a certificate and an hourly raise. 2003 - While working for Denny's Restaurant I was r ecognized by management for going above and beyond normal job functions. I was promoted by the owners to the title of "" Crew Trainer "". Duties included training all new wait-staff employees on company procedures and proper customer service. Experience Food Server Company Name － City , State 2000 - 2003   Recorded customer orders and repeated them back in a clear, understandable manner.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Mastered Point of Sale (POS) computer system for automated order taking.Frequently washed and sanitized hands, food areas and food preparation tools.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team.Prepared items according to written or verbal orders, working on several different orders simultaneously. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Properly portioned and packaged take-out foods for customers. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Housekeeping Company Name － City , State 2004 - 2005   Hand dusted and wiped clean office furniture, fixtures and window sills.Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.Swept and damp-mopped private stairways and hallways.Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.Emptied and cleaned all waste receptacles.Cleaned and returned vacant rooms to occupant-ready status.Stocked toilet tissue and paper towels, as well as other restroom supplies.Supplied guests with extra towels and toiletries when requested.Stocked room attendant carts with supplies.Removed trash and dirty linens from room attendant carts.Swept and vacuumed floors, hallways and stairwells.Cleaned rooms to the satisfaction of all clients. Cashier Company Name － City , State 1998 - 2000   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve food or service issues. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Promptly reported complaints to a member of the management team. Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.Mastered Point of Sale (POS) computer system for automated order taking. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Worked well with teammates and openly invited coaching from the management team. Media Arts Tutor Company Name － City , State 2013 - 2014   Tutored PhotoShop, Aftereffects and Illustrator to students in need of extra help and understanding of class assignments. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Crew Trainer & Graveyard Server Company Name － City , State 2003 - 2004   Correctly received orders, processed payments and responded appropriately to guest concerns.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Prepared and served beverages such as coffee, tea and fountain drinks.Carefully maintained sanitation, health and safety standards in all work areas.Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.Followed all established restaurant practices and procedures.Worked well with teammates and openly invited coaching from the management team. Graveyard Food Server & Supervisor Company Name － City , State 2006 - 2007   Correctly received orders, processed payments and responded appropriately to guest concerns. Recorded customer orders and repeated them back in a clear, understandable manner. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Prepared and served beverages such as coffee, tea and fountain drinks. Took necessary steps to meet customer needs and effectively resolve food or service issues. Resolved guest complaints promptly and professionally. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Recorded the shift books accurately and professionally on a nightly basis. Followed all established restaurant practices and procedures. Communicated clearly and positively with co-workers and management. Casino Runner Company Name － City , State 2005 - 2006   Educated customers on game rules and mathematical probabilities of various wagers. Oversaw cage operations for casino. Took and paid bets and retrieved cards. Recorded customer beverage orders and repeated them back in a clear, understandable manner. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Processed cash advances on credit cards. Promptly reported complaints to a member of the management team. Cashier Company Name － City , State 1997 - 1998   Mastered Point of Sale (POS) computer system for automated order taking. Recorded customer orders and repeated them back in a clear, understandable manner. Properly portioned and packaged take-out foods for customers. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Followed all established restaurant practices and procedures. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Frequently washed and sanitized hands, food areas and food preparation tools. Education Associate of Arts , Computer Media / Media Arts 2014 The University of Montana － City , State , Missoula I am currently attending The University of Montana in pursuit of my Bachelor of Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office , PowerPoint, Word, Phone, Type ",ARTS " COMMUNITY OUTREACH SPECIALIST Professional Profile Dynamic professional driven to fostering love of learning and ensuring leadership skills within people so they may reach their full potential. Qualifications Experienced in student databases and Microsoft Office Suite Excel in training, public speaking and teaching new skills Passionate educator with high professionalism and integrity  Creative problem solver Excellent student transcripts; graduating with a 3.9 GPA Qualified in designing and grading assessments  Strong management skills of small and large groups as well as relating to diverse populations Quick learner with a thirst for knowledge Relevant Experience Assessment and Teaching High level teaching skills that raised the percentage of high achieving students to 90% of students testing into the top 10% of their grade level allowing them to enter into honors    Designed and developed district assessments for Spanish Department  Community Outreach and Public Speaking Implemented outreach and marketing strategies including presentations which resulted in 80% growth in community partners within higher education Leadership Development  Through creating rigorous and relevant interview and internship program, raised the level of leadership opportunities for college interns ​​ Experience 07/2014 to Current Community Outreach Specialist Company Name － City , State Liaison for Junior Board which entails board management by providing direction and leadership to young board members wanting to serve their community Responsible for providing relevant and interesting content for social media, newsletter and website; in addition created organization brochures and secured larger-scale marketing with partnerships Responsible for volunteer and mentor recruitment; securing over 90 mentors to youth and 75 new volunteers Increased mentor retention by over 50% in 9 months by developing and executing strategic volunteer engagement plan including activities such as planned events, strategic appreciation and intentional support throughout the mentoring commitment Improved organization's relationships with higher education groups through community outreach and relationship building Work closely with Program Manager in regard to programming best practices for Discover Your Future Program and mentor training Collaborate with Executive Director and Board Executives on Strategic Plan and vision of the organization Direct the work of office interns, serving as project manager and professional development to develop strong leaders by providing new opportunities to serve on committees and one-on-one training Manage all aspects of potential intern and mentor interviews from promoting the opportunity to asking scenario-based questions to retain highly qualified mentors and interns Plan and execute events such as volunteer recognition events,   fundraising campaigns and large-scale sports camps Develop and post job descriptions for Internships and Program Leaders; as well as foster leadership through creating new roles to empower emerging leaders Collaborate with higher education groups to develop leadership opportunities   Create multiple brochures and marketing signs to promote volunteerism 09/2013 to 02/2014 Exceed Program Manager Company Name － City , State Planned all aspects of Exceed 4 day Intensive retreat in Payson for mentors and mentees Facilitated all aspects of the program and individual relationships between the adult mentor and junior/senior high school student mentee Developed and maintained strong partnerships with high school administrators and counselors, mentors and student mentees to promote and grow a shared vision of the Exceed Mentoring Program Trained and directed work of staff and volunteers to effectively meet goals and outcomes of Exceed Program Implemented strategic program plan for recruiting new mentees and on-boarding new mentors, also directing workload of Program Assistant Served as a mentor coach, working to improve mentor/mentee bond and resolving issues Planned curriculum and all logistics for monthly mentor/mentee workshops including training, scheduling, room space, agenda, meals and materials Conducted individual and group academic advising and college planning for mentees Worked closely with Director of Programs to determine program effectiveness through reports, evaluation and collaboration of multiple programs to actively seek solutions Maintained daily records in member database, creating reports 07/2008 to 06/2013 Spanish Teacher/Language Arts Teacher 7-8 Grades Company Name － City , State Developed innovative and relevant course plans using Core Curriculum Standards to increase student engagement and increase outcomes pertaining to academic, intellectual, and socio-emotional needs of diverse students in middle grades Taught Learner-centered lessons; always keeping the student needs and individual outcomes in mind Coordination in planning with academic department teams as well as grade-level teams Served on District Curriculum Planning Committee as Spanish Department Representative; working with all World Language departments as well as district coordinators Managed department budget for school as well as ordering materials Responsible for administrative duties such as filing, grade entry, data analysis and student evaluation Implemented behavior and grade management plans; monitoring through parent involvement, IEPs and behavior management plans Developed and implemented healthy school days through coordinating Zumba exercise days with PE Department 07/2003 to 05/2008 Spanish Teacher/Reading Teacher Grades 6-8 Company Name － City , State Rigorous and relevant teaching methods: within one year - 90% of students tested in top 10% of district in 8th Grade Spanish High School Placement Test Girl Power Club Leader - focusing on improving leadership skills in pre-teen girls through the book ""The 7 Habits of Highly Effective Teens"" by Sean Covey Volunteered as Mini Town Counselor and Adviser for camps to improve student outlook on inclusion and diversity 09/1995 to 08/2003 Assistant Manager/Local Store Marketing Company Name － City , State Responsible for all store hiring including interviewing, paperwork, scheduling and training; including new managerial staff as well as associates Executed many successful in store nonprofit fundraising events Implemented grassroots community outreach efforts with schools, local businesses and organizations Scheduled, staffed and trained employees for branding and fundraising awareness through community events such as 5k runs and events at Tempe Town Lake Executed daily front and back of the house managerial duties including directing the work of 60 plus staff during high volume shifts Managed guest relations, complaints and guest satisfaction Responsible for budget management and food and materials ordering Ensured employees followed OSHA and food handling standards to the highest degree Education Bachelor of Arts : Elementary Education Arizona State University － City , State GPA: Summa Cum Laude Graduated Summa Cum Laude Elementary Education Certificate Secondary Spanish Education Certificate Structured English Immersion Certificate Middle School Language Arts Certificate Affiliations Member, Young Nonprofit Professionals Network (2014 - Present) Member, Phoenix Chamber of Commerce (2014 - 2015) Volunteer, Lincoln Family YMCA - Licensed Zumba Instructor for Kids (2013- Present) Student, Arizona Nonprofit Association (2015 - Present) ​ ​ Languages Native Spanish Speaker Conversational Italian Skills Academic, Administrative, Branding, Budget Management, Coaching, Communication Skills, Customer Service Skills, Data Analysis, Database, Fundraising, Hiring, Instructor, Team Building, Leadership Skills, Logistics, Directing, Marketing, Management, Mentoring, Microsoft Office Suite, Newsletter, Programming, Recruitment, Relationship Building, Scheduling, Spanish, Strategic Planning, Teaching, Training, Vision Planning, Website Additional Information Extensive knowledge and network of community and social support systems, such as community colleges, agencies and corporations DPS Fingerprint Clearance Current Status Licensed Zumba and Zumba Kids Instructor ",ARTS " CREATIVE ASSISTANT Professional Summary Self-motivated individual with the ability to create and maintain a positive and unique relationship with coworkers and clients. Exhibits excellent time management skills, consistent, quality work and a drive to innovate and benefit the workplace. I am looking to obtain a position which allows me to demonstrate my creative nature and passion for all genres of music. Ideally I would like to join a company that would be able to offer me the opportunity to advance my career in the short and long term. Core Qualifications Microsoft Office. Strong leadership and ability to multitask alone or with a team In-depth internet research skills Educated and expansive understanding of Human Development principles s Experience in well-organized and aesthetic presentation. Ability to communicate effectively and positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 to Current Company Name City , State Act as West Coast Representative of the CMI team for internal and external affairs. Attend showcases, concerts, events on behalf of VH1 CMI team. Maintained relations with label and publishing representatives on the West Coast. Successfully pitched new independent music from all genres to CMI Music team and various production companies for in show placements. Find replacement tracks for all media versions of episodes. Research label/publishing information for potential song use in various VH1 series/promos/specials on as-need basis. Act as liaison between CMI and Music & Media Licensing (send licenses for counter signatures and keep track of approved licenses). Assist with legal work for publishing matters on as-need basis. Coordinate promotional aspects of feature placement deals with social media team. Help organize and categorize tracks in our internal library into our cloud-based storage system. Coordinate and host in-office performances in the Santa Monica offices. Collect and track sales information for feature placement tracks in VH1 programming. Assist with general meetings, tapings and live events for VH1 and MTV Music and Talent as needed. Oversee and run CMI projects for Music and Talent interns. Work with production houses, music libraries and independent composers to quickly and efficiently create and gather all kinds of bed music tracks for series, live events, non-airing pilots and special programming. Watch and check various versions of episodes for proper placements of feature placement tracks and various promotional aspects within episodes. Licensing Assistant 06/2012 to 06/2013 Company Name City , State Assist in administration of various high clientèle catalogs. Help in negotiations regarding use of client's works in movies, television shows, ad campaigns, and other uses. Draft licenses for finalized deals. Manage all invoices and renewals. Maintain records of all payments and acts as liaison to resolve all pricing and payment issues. Ensure proper filing of client work with appropriate PRO societies, sub-publishers, CMRRA, and the Copyright Office at the Library of Congress. Extensive knowledge with over 10 client catalogs varying in genres of music so as to be able to pitch songs for various placements in television, film, and advertisements. Administrative Assistant 10/2011 to 06/2012 Company Name City , State Acted as the initial point of contact for external affairs and high clientèle. Managed data entry and review of confidential historical files. Edited and reviewed company emails and documents. Served as a liaison between client managers and external interested parties. Created and implemented an easily accessible filing system for company's physical catalogs. Supervisor 01/2008 to 06/2011 Company Name City , State Oversaw and directed 4-12 employees in the kitchen and ensured proper completion of recipes to create consistent quality foods. Ensured employees adhered to proper safety and sanitation regulations. Provided a pleasant and engaging experience for customers during their dining experience. Assisted in training over 100 peer employees in basic kitchen and bakery skills. Child Life Specialist Assistant 10/2010 to 06/2011 Company Name City , State Assisted a certified Child Life specialist with creating and enacting treatment plans for pediatric patients. Kept minors company and eased their stress before, during and after their treatment. Kept detailed notes and analysis of experiences with minors throughout their time at the Medical Center to use in assessments of child's physical, mental and emotionally healing. Public Relations Officer 01/2009 to 12/2010 Company Name City , State Assisted in design and production of all media related items for Panhellenic events. Served as representative on the City-UCD Student Liaison Commission which worked in conjunction with the Davis City Police and City Council to create and put into place relevant standards and by laws. Commisioner 09/2009 to 03/2010 Company Name City , State Served as an advisory board member on a commission responsible for creating better relationships between off campus Davis community groups, the University and its student body. Planned and successfully held a free, zero waste concert in Davis Central Park to encourage community relations between the student body and the Davis community. Assisted in creating a student discount program with various Davis vendors. Assisted in fundraising campaigns for campus interest groups in need of external funding. Intern 09/2008 to 06/2009 Company Name City , State Educated groups of college students on safe ways to partake in drug and alcohol consumptions, and explained different physical, mental and legal consequences of alcohol and drug consumption. Created and lead various interactive program formats to present this educational information to individuals. Summer Programs and Arts Coordinator 06/2007 to 08/2011 Company Name City , State Created lesson plans and coordinating programming for children ranging between kindergarten and middle school. Coordinated schedules, programs and gathered all supplies needs for different age groups. Kept inventory of all office and art supplies required and ordered from various companies. Education B.S : Human Development 2011 University of California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, and Scientific Reasoning Nativ College Leadership Program, Israel 2006 - 2007 Participant in a yearlong leadership program comprising of a semester studying at Hebrew University, Mount Scopus Campus, followed by four months volunteering as a zookeeper and arts and crafts teacher in Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized ",ARTS " LIBRARY AIDE ( FULL-TIME) Professional Summary High school graduate of June 2008, accepted by Broward County as an intern within the aviation department; undergoing practical training, experiencing what it is actually like working within the aviation/airport industry for a least a year henceforth, resulting into a Proactive Library Aide (full-time) with seven years' of relevant hands on experience in diverse office settings and exceptional people skills.Versed in excellent multi-tasking, communication and presentation skills subsequent, to extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized and responsible individual, fluent in English with admirable writing and oral skills also, capable to work with deadlines moreover, a very hard working, and dynamic, team player with high hopes in filling the front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel in customer service Ability to multi-task Work well independently with limited supervision Ability to take directions well Ability to prioritize and remain focused on the essence of an issue Proficient at learning new concepts Exhibits self-motivation and a positive attitude Adapts well to changing conditions Experience Library Aide ( full-time) June 2009 to Current Company Name － City , State Responsibilities include assisting customers at the circulation desk by answer questions, identifying their service needs, checking out, renewing, and checking-in materials, issuing and updating library cards and customer accounts, processing cash transactions for fines and fees, printing and bus passes. Resolves a variety of problems/issues from the public in order to maximize the efficiency/effectiveness of circulation department or service provided. renew materials and also answer questions concerning accounts over the phone. discharge and sort returned materials, pack and unpack deliveries of books and audio-visual items sent to and from other branches. responsible for shelving a specific section of books in the library located in the 700-759.99 which include a variety of subjects ranging from fiction to arts and crafts. responsible from searching for claims return items and from time to time tracer and router. Created and managed an Excel document to allow out- of systems items to be efficiently accounted for Route out-of-system book back to there proper location/ owing branch devoted, enthusiastic,energetic member of the spirit committee in which help coordinate a variety of activities and programs within our division. Voting System Technician (VST) November 2014 to November 2014 Company Name － City , State responsible for setting up the ADA iVotronic unit and the DS200 optical scanner responsible for and trained to open, troubleshoot, and close the equipment on Election Day. instruct the voter how to insert the ballot into the optical scanner, and assists the visually impaired voter how to insert their ballot into the optical scanner, and assist the visually impaired voter with the execution of an audio ballot. The Friday before the Election all VSTs will be required to report to the Regional Site to pick up their materials for Election Day. They will make contact with the clerk to set up the precinct. Election night, specific materials must be returned by the VST back to the Regional Site. Public Service Intern June 2008 to April 2009 Company Name － City , State Performed administrative and office support activities for multiple supervisors. Duties include answering telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills are required, as well as Internet research abilities and strong communication skills. Performed copying and filing duties Assisted supervisor with projects Assisted with archiving county records Assisted with creating the annual maintenance budget Assisted with payroll preparation Created and maintained tables and spreadsheets to track a variety of maintenance activities Greeted visitors, answered questions, and provided directions Answered multi-line telephone, routed calls, and took accurate messages Assisted staff in reception area Sorted mail, and photocopied documents for service coordinators Distributed incoming mail and processed outgoing mail Presented ideas both orally and in writing Learned and used various computer programs and other information technology Learned the value of hard work and persistence Devised means of dealing with extra stress associated with multiple demands Encourages effective teamwork Met the needs of both the organization and the employees when possible Researched, investigated, and compiled information Identified and combined a variety of resource materials into final copy Demonstrated convincing public speaking Culinary Arts August 2007 to June 2008 Company Name － City , State Skillfully preparing meals that are pleasing to the palate as to the eye, having knowledge of the science of food and understanding diet and nutrition. Knife skills Nutrition Food safety and sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution of basic food preparation Taste, Proper Seasoning, and Consistency) Presentation Degree of doneness/ Proper Cooking Provided Sunsational service while working under pressure within a given time frame Women of Tomorrow (W.O.T) Mentor Group October 2004 to June 2008 Company Name － City , State Mentor & Scholarship program that inspires, motivates, and empowers young women to live up to their full potential through mentoring by highly accomplished professional women and scholarship opportunities. Assessed and evaluated situations effectively Ensured that tasks were completed on time Interpreted rules and regulations Used integrity in decision-making Expressed ideas and thoughts based on facts Instilled self-confidence and self-esteem in others Demonstrated flexibility and commitment to change and learning Hair Stylist August 2007 to May 2008 Company Name － City , State Maintained a comprehensive understanding of the hair care industry and business operations. Set goals and follow through Quick thinker Creative Displayed understanding of, and respect for, people from diverse backgrounds Listened actively and attentively Coordination - Adjusted actions in relation to others' actions. Tolerance due to time consuming styles Education High School Diploma : Culinary Arts , 2008 McFatter Technical HIGH School － City , State , United States Culinary arts certification Professional Affiliations Spirit committee   The purpose of the SPIRIT Committee is to support, promote, and improve relations between individuals on the team.   Our goals are to   •Support existing programs at South Regional Library •Provide opportunities for staff and faculty to interact socially •Provide wellness programming for students, staff, and faculty Accomplishments Summer Youth Feeding Program   Broward County Libraries, in conjunction with Sisters for Abundant Living, provided free lunch and snacks for children Summer 2014 as part of the Library's Summer Reading Program. A partnership with the Florida Department of Agriculture and Consumer Services' Summer BreakSpot program brought free food to the community's underserved children. Generated a series of different activities for entertainment served free food to the community 18(yrs) of age and under   Out of System Books   Created an Excel document to keep track of all books and other materials returned to our branch location accidentally Documentation   Wrote and edited documents to keep staff informed on policies and procedures and current status of particular items.     Interests Skills Credit, Page ",ARTS " AUDIO/VISUAL TECHNICIAN Summary Proficient in the configuration and operation of DAWs and software such as Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable of operating API Vision, AWS 900, AMEK 9098i, and SSL Duality consoles Advanced understanding of sound systems and their configurations I.E PA systems to Car Stereo Knowledge in recording and creating sounds effects as well as putting sound to picture Education 2014 Bachelor of Science : Recording Arts Full Sail University － City , State 2012 Associates of Science and Arts : Music Northwestern Michigan College － City , State Experience 04/2017 to Current Audio/Visual Technician Company Name － City , State Installation of high-end home audio and video solutions. Knowledge of audio/video signal flow and control systems for home networks. 06/2014 to 03/2017 Tow Truck Driver and Shop Hand Company Name － City , State Specialized in servicing brakes and fuel systems. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Transported customers to and from the shop for the customer service program. Removed and replaced tires, shocks, struts and brakes. 10/2012 to 05/2014 Promoter and Event Coordinator Company Name － City , State Promoter and Event Coordinator for night club venue showcasing electronic music Resident DJ and stage hand 06/2010 to 08/2010 Internship Company Name － City , State Responsible for editing and mixing pre-recorded programming Understands proper broadcast etiquette and basic workflow of operating on-air programming Training Session Recording – Full Sail University Proficient in pre-production and setup for sessions Responsibilities included mic placement for drum kit, vocal setups, cue mixes, and signal routing ​​ Music Production and Arrangement – Full Sail University Exercised skills involving production of music and songwriting Skilled in proper remix techniques  ​​ Show Production – Full Sail University Acquired basic understanding of show production systems such as stage set-up/strike, wiring speaker systems, and routing audio to/from console or stage Gained experience on Midas Vienna and Verona consoles, as well as the SC48 Venue console Understands proper safety procedures when working at events and with equipment ​​  FSEDM – School Electronic Music Production/DJ Club Established working relationships with local promoters and local club owners to provide outlets for our DJs to gain live experience Expanded skills in DJing​​ ",ARTS " GENERAL MANAGER Executive Summary To secure a position with a respected business that will benefit from my organizational and leadership skills. To work with accuracy, efficiency, and friendliness in order to promote customer loyalty, while developing an enthused and goal oriented environment with the entire professional team. Core Qualifications Operations management Staff development Inventory control Change management Food cost analysis expert Strong customer relationship builder Ability to handle fast-paced environment Customer-oriented Strong leader Proven sales record Employee recruitment expertise Hiring and training Cash handling Food production quality knowledge Performance tracking and evaluation P&L management Professional Experience GENERAL MANAGER April 2015 to Current Company Name － City , State Accomplished in restaurant and human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Extreme focus on having a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems. Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements and building relationships with patrons. Controlled purchases and inventory by negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions. New York City Food Handler Certified & National ServSafe Food Safety Manager Certified. ADMINISTRATIVE SECRETARY ASSISTANT, FUNDRAISING COORDINATOR January 2013 to April 2015 Company Name － City , State Worked with program director creating intensive learning workshops and the graphic design department producing print materials such as apparel, flyers, and posters. Coordinated and contracted professional choreographers and organized transportation and hospitality. Forwarded information by receiving and distributing communications, collecting and mailing correspondence and copying information. Maintained supplies by checking stock to determine inventory level, anticipating requirements, placing and expediting orders, verifying receipts, stocking items, and delivering supplies to work stations. Assisted in writing or contributing to publications which accompanied arts-related events and activities. Marketed performances or events through social media, direct mail, advertising, and use of a website, producing posters or publicity promotional material and attracting media coverage. Created documents in Microsoft Word, Excel, and PowerPoint for organizational, advertising and data input purposes. ASSISTANT MANAGER September 2007 to April 2015 Company Name － City , State Responsible for managing the daily operations of a fast paced high volume Thai restaurant, including selection, development and performance management of employees. Conducted weekly inventory and ordering of food and beverage supplies to optimize profits, stay within budget and ensure guest satisfaction. Coordinated and designed menus for catering events (25 to 150 persons) such as weddings, memorials, anniversaries, birthdays, a variety of other life events and non-profit community benefits. As the Head Waiter, my expectations were to display ingenuity, have an extremely high attention to detail, maintain a high profile during service and uphold and establish a regular customer base. As well as being passionate, ensure that excellent quality and superb service is delivered to all customers. Created weekly specials with the Head Chef the focused on in-season product from local farmers markets in the community. California Food Handlers Card & ServSafe Food Safety Manager Certified. Education CLASS OF : 2016 FORDHAM UNIVERSITY － City , State Bachelor of Arts : Organizational Leadership Organizational Leadership Skills advertising, arts, attention to detail, auditing, benefits, budget, coaching, contracts, copying, counseling, direct mail, fast, focus, Food Safety, graphic design, human resource, inventory, legal, director, mailing, managing, materials, Excel, PowerPoint, Microsoft Word, negotiating, organizational, performance management, policies, posters, producing, profit, promotional material, publications, publicity, quality, receiving, recruiting, scheduling, Thai, transportation, website, workshops ",ARTS " ADMINISTRATIVE ASSISTANT/SITE CLERK Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. But most important, to show that I am capable and open for changes Skill Highlights Microsoft Office proficiency Excel spreadsheets Time management Dedicated team player Self-directed Spreadsheet development Self-directed Professional and mature Mail management Resourceful Strong interpersonal skills Core Accomplishments Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Increased office organization by developing more efficient filing system and customer database protocols. Administration Answered multiple phone lines, transferred calls to corresponding employees. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Professional Experience Administrative Assistant/Site Clerk Mar 2007 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have entered work order request to Building Services for maintenance and repairs also have followed up with the department to make sure that these repairs have been fixed. Maintained the front desk and reception area in a neat and organized fashion. Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurse's office. One of my job duties is ordering employee uniforms from Aramark. I am in charge of filing supply order for school cafeterias. Keeping track of our supply inventory in the storage room. Staying up to date with the school cafeteria Health Inspection Reports. Updating the CACFP and SNP Site Monitoring Reviews. Making employee packets for new hired employees. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Organized files, developed spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Standardized department filing system to increase efficiency. Developed more efficient filing systems and customer database protocols. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Telephone Operator Aug 2008 to Jun 2010 Company Name － City , State Answering phones, helping parents with any concerns, Microsoft Word, Excel, Power point, Outlook, Internet Explorer, general office duties, working on spreadsheets for assistant principal. Also covering other positions such as attendance technician and assisting the nurses office. Enter emergency information into database Powerschool. Updating the ical with dates, events, ect. Working on the weekly bulletin that is located on Powerschool. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Receptionist/Administrative Assistant Apr 2006 to Nov 2006 Company Name － City , State Answering phones, paging, Faxing, Filing invoices, Distributing mail, stamping mail, Fed-ex, greeting vendors & applicants, filing out application, Microsoft word, Excel, keeping track of company directory. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Education High School Diploma , General Education 2000 Valley High School － City , State Select One , General Education Orange Coast College － City , State Associate of Arts , General Education Santa Ana College － City , State I am currently attending Skills Database, Faxing, Filing, general office duties, Internet Explorer, Excel, mail, office, Outlook, Power point, Microsoft Word, repairs, spreadsheets, supply inventory, technician, Answering phones, Good Customer Service, Multi-Task Management, Spreadsheets, 10-key, Data entry, Translator ",ARTS " COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist with [Number] years in the communications field. Areas of expertise include web and print content development, public speaking and project management. Highly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print and electronic media Budgeting and forecasting Project development and lifecycle Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 01/2013 to Current Coordinator, Donor Relations Company Name － City , State Track and analyze donor data received from volunteer projects to effectively cultivate relationships Research, identify, and analyze past campaign activities to develop effective campaign growth strategies and forecasts Identify strategies to strengthen social media presence and increase engagement Produce internal and external communications collateral (digital and print) Generate ideas to develop communication strategies, for donor cultivation, solicitation, and stewardship Maintain and utilize email marketing platforms to distribute email campaigns Design and create presentations that effectively communicate complex data and information Assist with the development and implementation of changes to volunteer programs, policies and procedures Monitored ongoing expenses relative to budget projections. Assessed the need for new or enhanced systems and applications. Correspond with corporate campaign leaders to prepare materials for campaign meetings and events Verify facts, dates and statistics for updating reports and campaign results Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Operated high-speed color copiers and wide bed printers to reproduce single and multicolor copies of graphics. Created all communications collateral, including web pages, brochures and fliers. Developed creative graphics that simplified complex messages. Designed artistic signage for special corporate events. Recommended techniques, methods and media best suited to produce desired visual effects. Adhered to all corporate brand guidelines when preparing graphic materials. Designed unique print materials, including advertisements, brochures and logo designs. 09/2011 to 06/2013 Coordinator, Finance & Special Projects Company Name － City , State Served as primary liaison for internal and external constituencies on matters pertaining to the Chief Operating Officer and Finance Manager Educated staff across seven departments on proper financial reporting practices and ensured adherence to policies and procedures Organized logistics of special events, travel arrangements, corporate agendas, and itineraries Created and maintained employee data and coordinated new hire onboarding and orientation activities Tracked and managed business expenses Assisted with month-end close activities, including payroll reconciliation, journal entries, and purchase orders matching Maintained accounting ledgers by verifying and posting account transactions Performed W-9 and 1099 maintenance for new and old vendors Spearheaded and directed the implementation of Financial Edge, as well as the cross-training of all departments Tracked all donations and prepared documentation for the Development Director. Trained and supported users during new system implementations and upgrades. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted in the creation of vendor contracts for outside vendors. Assisted the CFO with the production of the monthly financials, management reports and board packages. Determined best short- and long-term tracking methodology. Maintained confidential information, such as pay rates, bonus targets and pay grades. 03/2010 to 04/2011 Account Executive Company Name － City , State Executed monthly sales goals Resolved laptop screen issues by telephone or email for retail, wholesale and bulk customers Provided timely updates of purchases and follow-up throughout sales order cycle Negotiated prices with wholesale customers Market Research and Development Communicated and negotiated with FedEx SupplyChain in various countries for delivery updates and changes. Processed an average of [number] inbound and outbound technical support calls. Helped customers track and ship packages, responding to an average of [number] calls per day. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Resolved customer complaints and concerns with strong verbal and negotiation skills. Built and maintained successful relationships with service providers, dealers and consumers. Responded to customer service emails in a timely and effective manner. Maintained a calm, professional demeanor when faced with high demand, high volume workloads. Devised workarounds for problems. Developed and maintained technical expertise in [Describe area]. 01/2009 to 01/2011 Contributing Writer Company Name － City , State Managed editorial deadlines under the direction of the Creative Marketing Director Edited and maintained web content Assisted with feature writing and interviewed members of the community to develop newsworthy stories Managed social media accounts, Facebook and Twitter, for theblvdmag.com Created press releases and promotional materials for distribution at local events. Promoted targeted content through various social networking sites such as [Website] and [Website] and aggregators such as [Aggregator]. Traveled to location to write reviews from firsthand experience. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Designed web and other content, including monthly newsletters and promotional calendars. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Maintained awareness of digital trends and new emerging technologies and platforms. Education December 2008 Bachelor of Arts : Mass Communications Southern University and A&M College － City , State Emphasis in Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress ",ARTS " DENTAL HYGIENIST Professional Summary I am a dedicated and energetic Dental Hygienist with a total of sixteen years experience in the dental profession. My focus has always been to provide exceptional patient care, counseling and motivation to each of my patients. I have experience with patients of all ages including those that are medically compromised. I am enthusiastic about dental health and enjoy educating patients as well as dental staff members  on dental care and hygiene. Licenses State of Florida Registered Dental Hygienist Skill Highlights Nutritional Counseling Oral Cancer Screenings Smoking Cessation Preventative Care    Soft Tissue Management Dentrix Dental Software Digital Radiographs Professional Experience Dental Hygienist September 2015 to Current Company Name - City , State Provide optimal dental hygiene care for every patient, reinforce oral hygiene instructions to every patient and each appointment, educate patients on their periodontal status, treatment possibilities,  potential surgical, restorative or cosmetic procedures that may possibly be needed. Educate patients on the benefits of preventative care such as fluoride and sealants.   ? Dental Hygienist February 2008 to August 2014 Company Name - City , State Assess patients oral health conditions, review dental and medical histories, dental charting, periodontal assessment and treatment, soft tissue management, administer local antibiotics, fabricate bleaching trays and occlusal guards, schedule patient appointments. Dental Hygienist June 2006 to December 2010 Company Name - City , State Worked on an as-needed basis as a part-time hygienist providing dental care to patients as well as periodontal treatment and maintenance. Exposed and developed radiographs, recorded conditions for diagnosis and treatment by dentist. Applied fluoride and sealants. Dental Assistant February 2003 to June 2005 Company Name - City , State Provided dental and hygiene assistance during surgery, services, and cleanings. Maintained equipment and sterilized dental instruments. Answered phone calls, schedules appointments, trained new employees on back office duties. Education and Training Master of Science : Health Sciences , 2015 Nova Southeastern University - City , State Bachelor of Applied Science : Dental Hygiene , 2011 St Petersburg College - City , State Associate of Science : Dental Hygiene , 2005 Florida State College - City , State Certificate : Dental Assisting , 1999 Tidewater Technical Institute - City , State Community Service ",ARTS " AVIATION ENGINEER Profile Innovative Electrical Engineer specialized in operations management.Team-oriented Electrical Engineer with over four years experience designing, developing and testing electronic products.Skilled Electrical Engineer with over 2 years experience refining workflow processes and improving organizational efficiency.Experienced CAD Drafter with solid knowledge of the practical application of engineering science and technology. Proven ability to manage multiple projects and meet critical deadlines.Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation and Analysis:   Tested equipment to ensure compliance. Analyzed data and provided recommendations which resulted in adoption of new cost-saving equipment. Research and Development   Managed voice communications R&D department, resulting in three new products on the market and a generation of an excess of $2M in revenues. Innovative Design   Developed automated visual inspection system for accepting and rejecting glass flares based on their physical dimensions and geometry, speeding up product sorting process by 100%. Drafting   Prepared sheet metal fabrication drawings, modifications and commercial specification drawings in compliance with company's drafting standards. Organizational Design   Prepared plans and layouts for equipment or system arrangements and space allocation. Project Coordination   Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 to Current Established and helped in the production line of the Auxiliary Power Unit overhaul facility. Focused on the following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, and T-62T-40-1 mainly used on C-130 Hercules, and helicopters. Involved in repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, and troubleshooting of engine problems, both in house and in the field. Worked on instruction writing, reports, as well as building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions and more. Developed and optimized tooling, manufacturing, and ground support equipment reviews for open issues or improvements. Worked on PT6A, T56, and 501 engines mainly in accessory testing and test cell operations. Designed tooling equipment, electrical circuitry, and hydraulic systems using CATIA V5. Designed and built testing bench for APU using data acquisition system and measurement devices such as digital readouts, pressure gauges, and level sensors. Provided technical support to the Accessory shop department, Engineering department, Machine Shop, Test cell, Management, and the Operation's department. Performed receiving and detailed inspection of incoming parts, accessories, and engines to the overhaul facility. Contact: John McIntosh Vice-president of engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support in part design using CATIA (computer-aided three dimensional interactive applications) for aircraft implementation. Participated in the improvements of engineering software, and designed several components for fuel controls, starters, coordinators and fuel nozzles for different turboprop engines. Developed linearization software to help the pre-test process of 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 to 01/2015 Member of the AIAA and the front line team that developed a novel cooling design system for turbine blades. Throughout this process, computational fluid dynamic software (STARCCM) and CAD were highly implemented to simulate different geometries inside a wind tunnel. Pressures, temperatures, velocities among other important physical quantities were analyzed in 40 different geometries. This project contributed with the optimization process of turbine blades and aided them to achieve higher temperature levels and efficiency. It is not a secret in today's industry that turbine engines are able to produce extremely high inlet temperatures when they implement cooling impingement, which allow them to cool down the system without harming the performance of the engine. Also, it allows the engine to achieve higher efficiency levels. Upon this experiment, a research paper was written and patented. Education and Training Bachelors of Science : Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY , City , USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA , City , Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written ",AVIATION " AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City , State Aviation Mechanic 06/2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing. Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs. Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs. Troubleshooting inoperative or malfunctioning aircraft systems. Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations. Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis. Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions. Attending recurrent aircraft technical training to maintain professional currency. Education and Training High School Diploma 2011 Hagerty High School , City , State , USA H-1 Powertrain 2011 Center Naval Aviation Technical Training , City , State , USA Graduated top in class Honor Graduate A&P License 2016 Bakers School of Aeronautics , City , State , USA ",AVIATION " AVIATION MAINTAINER Professional Summary 6 years' experience as a Fast Food Cook/Assistant Manager.  2 years' experience as a Customer Service Representative in a Call Center.  1 year and 3 months experience as a Security Guard.  Multi-tasking Manager well-known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.   Results-oriented Store Manager focused on increasing profits, reducing costs, inventory management and transforming customer service standards.    Excellent communicator with 2 years in a demanding call center environment as a Customer Service Representative. Skills Typing Speed 50 Words per Minute * QuickBooks * Apple or Macintosh Computers * MS Outlook * Photoshop * MS PowerPoint * MS Excel * MS Word * Fork lift operation (cherry picker), and (Stand up forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes and analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching and mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer | City , State | August 2017 - April 2018 BCT certified.  trained as a leader and a specialist in the field of aviation maintaining. leadings squads or groups of 10-20. time management. accountability of records, and protection. Reduced overhead by taking on more responsibility with creative and administrative projects. Monitored and screened visitors to verify accessibility to inter-office personnel. Answered and managed incoming and outgoing calls while recording accurate messages. Company Name Warehouse-Selector | City , State | April 2016 - August 2017 Forklift (stand-up) and cherry picker operator. Analyzed departmental documents for appropriate distribution and filing. Achieved [revenue or departmental objective]  by [actions taken] . Picked up incoming stock and delivered materials to designated locations. Picked products for specific routes according to pick sheets. Estimated weights, heights and centers of balance to make precise placements. Divided cargo received by account Number and intended location. Maintained accurate stock records and schedules. Company Name Security Guard | City , State | August 2015 - April 2016 Foot patrol/ Grounds access guard. Control and protect personnel flow on grounds of residents and report hourly activity. patrol every hour on the hour or 15 to 30 minute increments. Responded to calls in both routine and emergency situations. Collected and organized all surveillance data and information to protect client possessions and workspaces. Detected and apprehended any unauthorized personnel. Directed guests around the building and answered questions regarding accessibility. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Delivered accurate verbal and written reports to company personnel. Noted and followed up on any unusual behavior. Company Name Door attendant | City , State | February 2015 - August 2015 Accept all donations and assist with brining donations and assist with moving items for customers to and from vehicles. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Asked open-ended questions to assess customer needs. Answered product questions with up-to-date knowledge of sales and store promotions. Built long-term customer relationships and advised customers on purchases and promotions. Welcomed customers into the store and helped them locate items. Determined customer needs by asking relevant questions and listening actively to the responses. Recommended alternative items if product was out of stock. Greeted customers in a timely fashion, while quickly determining their needs. Cleaned and organized the store, including the checkout desk and displays. Company Name Security Guard | City , State | March 2014 - February 2015 Corporate access control guard. Control all access with in the area required. Utilize all software for security via GE Security systems (camera system), Otis (elevator monitoring and control system). Report daily logs and Incident Reports. Patrol three times on every shift and check for all issues that may occur. Responded quickly and effectively to all security violations and duress alarms. Investigated all security and safety violations. Responded to calls in both routine and emergency situations. Enforced General Services Administration (GSA) policies by anticipating potential security breaches. Maintained accurate and detailed logs of all events that occurred during each shift. Unlocked rooms and suites for authorized contractors. Monitored building access and identified all officials and employees before authorizing their entrance. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Company Name Customer Service Representative | City , State | April 2011 - March 2013 Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Took inbound calls for Comcast. Updated customers' information in the database. Helped drive sales goals and achieve monthly quotas. Created and maintained an organized database to develop promotional sales. Directed calls to appropriate individuals and departments. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Learned, referenced and applied product knowledge information. Developed reputation as an efficient service provider with high levels of accuracy. Recommended alternative items if product was out of stock. Served as the main liaison between customers, management and sales team. Built long-term customer relationships and advised customers on purchases and promotions. Company Name Computer Technician | City , State | January 2010 - June 2010 Built and repaired computers consisting of internal and external repairs. Repaired printers if needed. Rebuilt shareware for computers to damage to be used and refurbishing hardware for computers unreliable. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Collaborated with clients from concept through final delivery of product or service. Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. Company Name Shift Manager | City , State | May 2004 - June 2009 Managed the shift of ten to twenty-five staff. Opened and closed the restaurant. Cooked, served customers, cleaned the restaurant and stocked needed supplies. Completed schedules and reviewed the staff. Adhered to company standards and compliance requirements for operations and cleanliness of all areas. Managed schedules, accepted time off requests and found coverage when shifts were short. Tracked receipts, employee hours and inventory movements. Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Described product to customers and accurately explained details and care of merchandise. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Assisted customers with food selection, inquiries and order customization requests. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Supervised and directed all merchandise and shipment processing. Actively pursued personal learning and development opportunities. Alerted customers to upcoming sales events and promotions. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Built long-term customer relationships and advised customers on purchases and promotions. Processed cash and credit payments rapidly and accurately. Participated in physical inventory counts every Opening and Closing of the store. Personal Information Driver's License Class C - Standard Driver's License Education High School Diploma West Orange Stark City , State | 2007 GED West Orange-Stark High School City , State | 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C - Standard Driver's License ",AVIATION " AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager with of experience driving maintenance programs, projects, and operations to keep fleets of fixed and rotor-wing aircraft at top performance. Recognized for technical, administrative, leadership, and communication skills; highly adept at motivating and directing teams to meet production schedules and goals in fast-tempo environments with shifting priorities and requirements. Current SECRET security clearance Experience August 2010 to Current Company Name City , State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads, and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor of Science : Technical Management / Occupational Safety and Health Bachelor of Science, Technical Management / Occupational Safety and Health - 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City , State , US Associate of Science : Aviation Technology and Healthy Technology Associate of Science, Aviation Technology and Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 to August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance & Production Manager, 8/2010 - Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians in testing, troubleshooting, and upkeep of aircraft and engine subsystems on both fixed and rotor-wing models. Direct organizational-level and intermediate-level maintenance programs; implement policies, improve processes, and provide technical supervision and management control of programs impacting aircraft maintenance activities. Drive production quality control and administrative audits; collect, analyze, and interpret test data to provide senior leadership with crucial guidance for improving operational efficiency and performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team to meet aggressive production timelines. − Completed 2,200 maintenance actions to keep seven H-60R/S helicopters, three P-8A, and two E-2D aircraft at peak airworthiness and operational readiness. Supervised all aspects of maintenance including calibration, repair, and replacement of damaged or unserviceable parts, components, and assemblies. − Overcame lack of available resources by manufacturing parts in-house, ensuring compliance with stringent specifications, tolerances, and quality standards. Steered development of logistics plans and documentation for implementing and sustaining P-8A logistics programs. − Conducted comprehensive evaluation of maintenance concept and tasks, logistics resources, and current policies and processes. − Isolated supportability / depot issues impacting P-8A program, and devised sound solutions, alternatives, and recommendations for achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 - 8/2010 Skillfully performed scheduled / unscheduled and preventative maintenance across variety of aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, and quality assurance of mechanical and electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, and associated support equipment (SE). Coordinated with technicians from multiple shops to drive work sequencing, scheduling, and priority changes; adapted procedures and resources to resolve problems arising from equipment failures, material delays, and labor shortages. Trained employees and inspected finished work to ensure adherence with quality standards; documented maintenance activity and submitted reports on schedule. Key Contributions: Demonstrated exceptional skill in diagnosing, isolating, and correcting technical problems, executing repairs and replacements quickly to minimize aircraft downtime. Interpreted and utilized maintenance instruction manuals, blueprints, schematics, and technical publications in conjunction with variety of test equipment including mechanical rpm test sets, engine, propeller, and turbine Vibration Analysis Test Set (VATS). Provided accountability for budgets, materials, inventories, and documentation; ensured all internal controls were in place and complied with to ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, and tool control programs. Drew upon strong training and performance evaluation skills; coached, mentored, and guided junior mechanics to earn critical qualifications and meet performance standards. Certifications OSHA 30-Hour General Industry Safety & Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate ",AVIATION " P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager to contribute developed knowledge in Delivery/supervisory role. Skilled in technical and teamwork. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Report creation Freight operations Adaptive team player Dependable and reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable and trustworthy Critical thinking Data management Team management Friendly, positive attitude Basic math People skills Microsoft Office Team building First Aid/CPR Experience Aviation Supply Specialist City , State Company Name / Aug 2017 to May 2021 Tracked, documented and updated the stock system with precise attention to detail and recordkeeping requirements. Coordinated materials delivery to units world-wide. Validated and processed requisitions for new unit supplies. Assisted with unit budgeting by entering accurate purchase orders and tracking exact expenses. Operated forklift to elevate or place merchandise in appropriate areas. Communicated effectively with members of public in often crowded and noisy environments. Received orders via phone, mail, fax and internet daily. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Packed over [Number] pounds of [Type] products daily while keeping detailed records of productivity and identifying areas for improvement. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment. Replenished inventory with focus on addressing customer needs. Prep Cook City , State Company Name / Jan 2016 to Jun 2017 Adhered to all regulatory standards regarding safe and sanitary food prep. Maintained consistent quality and high accuracy when preparing identical dishes every day. Made all meals in accordance with company standards and requirements. Executed proper techniques when preparing menu item ingredients. Kept stations stocked and ready for use to maximize productivity. Rotated stock items and ingredients to maintain efficiency and freshness. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Maintained clean and orderly appearance throughout kitchen and dining area. Dressed, seasoned and garnished appetizers and salads to prepare for food service. Cooked food following specific measurements and recipes. Grilled and deep fried various foods, including meats, potatoes and fish. Verified proper food preparation by regulating temperature of ovens, broilers, grills and roasters. Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing. Offered support to other stations in high-volume shifts or as needed. Organized and labeled stock of ingredients to maintain needed inventory levels. Assisted with training and development of new talent. Delivery Driver City , State Company Name / Nov 2015 to Mar 2016 Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks. Operated manual and mechanical equipment safely to minimize injury and accident risks. Completed daily pre-trip inspection checklist before first delivery. Directed efficient product loading and checked load balance to prevent on-the-road incidents. Answered customer questions regarding shipments. Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments. Handled merchandise in accordance with product handling standards. Operated delivery vehicles four days per week, averaging 100 plus miles on road and over 100 customers served daily. Delivered rush merchandise on tight schedules to meet customer targets. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities. Resolved customer complaints and adjusted orders. Completed order forms and collected payments to keep customer accounts current. Grouped and routed deliveries according to designated areas to maintain efficient delivery times. Obtained signatures on all invoices and credits to stay on top of paperwork requirements. Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Education and Training Bachelor of Science : Aviation Management And Operations Florida Institute Of Technology-Melbourne City , State Dean's List Honoree semester one 2020 3.2 GPA High School Diploma Olympia High School Jun 2017 City , State Technical Degree : Hotel And Resort Management Orange Technical College May 2016 City , State Some College (No Degree) : Sports And Marketing Mangement Orange Technical College City , State 3.85 GPA Some College (No Degree) . Accomplishments Consistently maintained high customer satisfaction ratings. Certificate of accommodation (USMC) and Navy and Marine Corps Achievement Medal ",AVIATION " AVIATION ELECTRONICS TECHNICIAN Summary Seeking a challenging position where my existing skills and experience contribute to your company while expanding my technical abilities. Highlights Proficient with maintenance tracking software, Prezi and Microsoft Office Programs such as Word, Excel, PowerPoint, Outlook, Adobe, Access, Auto CAD, Commercial Multi-Engine and Single-Engine Pilot, Airline Dispatcher Certified, FAA Class 1 Medical, MATLAB, labVIEW Experience 01/2013 to 01/2015 Company Name Used the instructional design process to plan and develop online courses in partnership with faculty SMEs, then building courses using a standardized template in the Blackboard LMS environment. Utilized a variety of technology tools, including Canvas, Blackboard, Respondus, StudyMate, TurnItIn, SnagIt, Camtasia, HTML and others to create instructional media. Facilitated in the transfer and development of online courses from Blackboard LMS to Canvas LMS. Collaborated with remote faculty to prepare high-quality, interactive online courses, for academic and non-credit delivery. Conducted quality assurance reviews of courses and other instructional materials Edited and organized electronic information to create high-quality course content that is suited to the adult online learner. Worked with Blackboard System Administrators to troubleshoot issues with online courses in the LMS system, prepare for system upgrades by testing the LMS on staging servers. 01/2008 to Current Aviation Electronics Technician Company Name Troubleshoot radar systems, communication systems, navigation equipment, radar altimeter warning systems, instrument landing system equipment, electronic support measure systems, electro-optical sensors (IR turret), search radar and synthetic aperture radar. Test electronic circuits using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators and time delay reflectometers to isolate faults and defects. Work side by side with Quality assurance as a collateral duty inspector, responsible for writing quality deficiency reports, technical discrepancies and engineering investigations. Maintain and repair in-flight navigation and detection systems on aircrafts , radar systems, radar and tactical displays, IFF/SIF equipment, radar altimeters, Doppler navigation equipment, radio navigation systems, analog computing devices, electronic countermeasures equipment, laser and fiber-optic infrared devices, digital recorder systems and aircraft digital systems, use basic RF electronic test equipment and specialized system test equipment. Completed maintenance action forms, keep an inventory of parts and supplies, maintain a technical library and perform avionics corrosion control. Troubleshoot and repair antisubmarine warfare sensors, electronic warfare, data link, fire control and tactical displays with associated equipment, UHF and VHF receivers and transmitters, made repairs on antennas, repair and install electrical connectors, inspect and install pressurized equipment, waveguide components, avionics gaskets and seals, calibrate test equipment, interpret computer languages and computer equipment. 01/2003 to 01/2007 Aviation Electronics Technician Company Name Worked in the Navy's largest intermediate maintenance department providing component level repair exceeding 260,000 components annually and valued at $557 million. Incorporated and ensured strict attention to detail in repairing electrical aircraft systems using commercial and industry-standard equipment, such as oscilloscopes, digital multi-meters, logic analyzers, DAC converters, spectrum analyzers and signal generators all while contributing to 55% percent reduction in backlog. Analyzed and resolved intricate automated test equipment problems and debugged complex computer generated data all while supporting 19 F/A-18 squadrons and 11 aircraft carriers. Assembled, checked, handled, inspected, maintained, operated, reprogrammed, repaired and processed over 2,900 maintenance actions annually on classified F/A-18 specialized repair assemblies all while maintaining a 95% ready for issue rate. Utilized technical manuals, wiring schematics, block diagrams, electrical schematics and drawings to rapidly isolate malfunctions in system wiring, sub assemblies and other components. Education May 2016 Bachelors of Science : Aeronautical Science Applied Meteorology Embry-Riddle Aeronautical University － City , State GPA: GPA: 3.23/4.0 Aeronautical Science Applied Meteorology GPA: 3.23/4.0 May 2008 Associate of Science : Electronic Engineering Technology Tidewater Community College － City , State GPA: GPA: 3.85/4.0 Summa Cum Laude Electronic Engineering Technology GPA: 3.85/4.0 Summa Cum Laude Languages Bilingual fluent in Spanish and English Skills academic, Adobe, Articulate, attention to detail, Auto CAD, basic, calibration, Canvas, content, credit, delivery, electrical schematics, English, forms, HTML, inspect, inspector, instructional design, inventory, labVIEW, laser, logic, materials, MATLAB, Access, Excel, Microsoft Office Programs, Outlook, PowerPoint, Word, radar, multi-meters, Navy, communicator, navigation, organizational, oscilloscopes, problem solver, quality, quality assurance, radio, recording, repairs, repairing, schematics, servers, signal generators, fluent in Spanish, technical manuals, test equipment, Troubleshoot, troubleshooting, UHF, upgrades, VHF, wiring Additional Information Active DOD secret clearance ",AVIATION " AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City , State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 to 07/2014 Administrative Assistant Company Name － City , State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 to 03/2013 Human Resources/Administrative Assistant Company Name － City , State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 to 09/2009 Group Secretary Company Name － City , State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 : General Education Office Education Central High － City , State , United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0 Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City , State , United States Southwest Tennessee Community College － City , State , United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; Internal Revenue Service 5000 Ellin Road Lanham, MD 20706 Personal Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005 ",AVIATION " AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate Leading with consistent work ethic, attitude and professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings. Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth. Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions. EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting. Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution. Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a “Thank You Award.”Leadership Served as key contributing member to Leadership team. Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Experience Aviation Electronics Technician January 2003 to November 2014 Company Name － City , State Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate. Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K. Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K. Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns. Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports. Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs. Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations. Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking and management proficiencies. Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion. Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections. Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions. Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties. Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs. Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies. Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients. Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors. Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports. Using critical thinking skills provided Operations Management of avionics shop of 35 personnel. Performed periodic expense budget review and analysis. Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy. Unit Manager for database of secure profiles for service members deploying to critical areas. Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations. Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment. Collaborate effectively with senior management, engineers, technicians and various personnel. Collections Manager December 2000 to January 2003 Company Name － City , State Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections. Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance. Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures. Created a positive cash flow by successfully negotiating settlements for delinquent accounts. Performed initial interviews of applicants, screened applications for Human Resources. Education Masters of Business Administration (MBA) : Business Administration/Management , 1 2014 SAINT LEO UNIVERSITY － City , State Bachelor of Arts (BA) : Accounting , 2011 Saint Leo University － City , State , United States Accounting Select One City , State Meals on Wheels Co-Founder of Boys to Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises. ",AVIATION " AVIATION TECHNICIAN Summary I have grown up with a maintenance background having always worked on my own vehicles and equipment. I started my professional career in automotive as a lube technician, I quickly was moved into a technician role and was factory trained on Mitsubishi automobiles. Once completing the Aviation Maintenance Technician Airframe and Powerplant licenses, I started working for SkyWest Airlines and was trained on maintaining commuter aircraft. At this time I completed an Associates of applied science in aviation technology. I have always been interested in working professionally on helicopters and got the opportunity to work on EMS helicopters for Air Methods. Air Methods provided me with factory training on Bell Helicopters and Airbus Helicopters among other training opportunities. Highlights Dedicated worker Driven individual Works well in group situations Willing and able to lead or train others Thorough troubleshooting Problem solving Knowledge of aircraft systems is in high regard Caring individual Accomplishments Received Salt Lake Community College presidents award four times and graduated from Salt Lake Community College with an Associates degree in Aviation Technology received high honors GPA 3.89. Received 2nd place in skills USA state competition for Aviation. Experience Aviation Technician 10/2007 to Current Company Name City , State Perform aircraft maintenance, preventative maintenance, repairs, and alterations. Research schedule inspections, and parts on BK117-C2, Bell 206, Bell 407, Bell 430, and Pilatus PC-12. Base mechanic and single mechanic on BK117-C2 at the main receiving facility Aviation Technician 08/2006 to 01/2007 Company Name City , State Performed aircraft maintenance, aircraft alterations, and aircraft repairs. Gained training on all systems for Embraer Brasilia, Bombardier CRJ-200 series, CRJ-700 series, and CRJ-900 series aircraft. Worked in maintenance teams Performed line maintenance at the gate Automotive Technician 09/2004 to 01/2006 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Auto computer reprogramming and computer scanning. Automotive Technician 06/2003 to 01/2004 Company Name City , State Automotive diagnosis and repair on Mitsubishi and Other brands of new and used cars. Education Select One : Turbomeca Arriel 1 Line 1 and 2 maintenance course 2013 Turbomeca training center City , State , USA Completed Turbomeca Arriel 1 Line 1 and 2 maintenance course conducted by Turbomeca Training center. Model EC145 (BK117 C2) Airframe Field Maintenance 2012 American Eurocopter training center City , State , USA Completed Model EC145 (BK117 C2) Airframe Field Maintenance Course conducted by American Eurocopter training center. Select One : Bell model 407 Electrical Maintenance Training 2011 Bell Helicopter Training Academy City , State , USA Completed Model 407 Electrical Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Rolls-Royce model 250 series IV FADEC training 2010 Rolls-Royce City , State , USA Completed Rolls-Royce model 250 series IV FADEC training provided by Rolls-Royce Regional Manager Greg Houston. Select One : Human factors in maintenance 2010 Grey Owl aviation consultants City , State , USA Completed Human factors in maintenance phase 1 conducted by Grey Owl. Select One : Bell model 407 Field Maintenance Training Course 2007 Bell Helicopter Training Academy City , State , USA Completed Model 407 Field Maintenance Training Course conducted by Bell Helicopter Training Academy. Select One : Level 1 Dye Penetrate Inspection 2006 Skywest Airlines City , State , USA Completed Level 1 Dye Penetrate Inspection, Completed advanced systems training on all models of aircraft. Associate of Science : Aviation Technology 2007 Salt Lake Community College City , State , USA Completed aviation maintenance training and received Airframe and Powerplant licenses Competed in skills USA finished 2nd in state for Aviation ------------------------------------------------ : Automotive training 2003 Barber Brothers Mitsubishi City , State , USA GPA: Graduated with honors, Competed in Automotive competitions Awards received Graduated from high school with honors. Received presidents list four times at Salt Lake Community College. Received 2nd place in skills USA state competition for aviation GPA: 3.89 Mitsubishi MUT II scan tool training, MUT III scan tool training, Mitsubishi New Model training, Mitsubishi MEDIC scan tool Training High School Diploma : General studies 2003 Woods Cross High School City , State , USA Graduated with honors Competed in Automotive competitions Skills Aviation systems troubleshooting Electrical troubleshooting Computer and IT systems repair capable Automotive diagnosis and repair ",AVIATION " AVIATION EXECUTIVE OFFICER Summary Seasoned leader who possesses effective decision making, analytical, organizational, communication, and problem solving skills. A strong background in cross-functional team leadership, with extensive experience leading and coaching a very diverse group of employees. Skilled in operations and project management with a strong sense of accountability and initiative. Comfortable managing complex operations autonomously while maintaining a strategic focus aligned with the organizations vision and centered on its values. Experience consulting with business units and customers, gleaning lessons learned to implement process improvement throughout the enterprise. Committed to the highest level of ethical, professional, and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name － City , State Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence. Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees. Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period. Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits. Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment. Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations. Aviation Platoon Leader July 2012 to May 2015 Company Name － City , State Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil. Orchestrated the YTC ""Commander's Cup"" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities. Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually. Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award. AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 to July 2012 Company Name － City , State Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil. Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil. Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons. Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North. Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget. AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name － City , State Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters. Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards. Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents. Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike. Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations. Education Criminal Justice , 2007 Jacksonville State University － State Honors in Major and Minor, Distinguished Military Graduate award. MBA : Management , 2017 University of Alabama － City , State Enrolled Military Science , 2013 Aviation Captains Career Course － City , State Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision ",AVIATION " AVIATION SUPPLY SPECIALIST Summary Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection abilities. Commended for honesty, hard work and positive attitude. Consistent ability to stand for long periods of time and safely lift up to 50 pounds. Service-minded Stock Management professional with over 8 years of experience working for leading retailers such as Marine Corps, KFC. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives. Experienced Stock Clerk with over 8 years of experience coordinating receipt and processing of products across diverse retail environments. Practiced in unloading, unpacking, labeling and stocking shelves. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable and reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning and coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 to 05/2019 Aviation Supply Specialist Company Name － City , State Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records. Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked. Managed vendor relationships to support supply chain and maintain product quality. Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement. Coordinated shipping and receiving schedules with production to assist in traffic control on docks. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing. Continuously moved and unpacked over 50 pounds of aviation parts packages, maintaining efficiency and accuracy for long shifts. Examined packages and goods for damage and notified vendors of specific issues requiring replacement. Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas. Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Organized storage of articles in bins, floor, shelves and assigned areas according to product categories. Reordered stock to replenish inventory without interruption to production Replenished inventory with focus on addressing customer needs. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities. Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes. Received orders via phone, mail, fax and internet daily. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans. Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow. 05/2011 to 05/2015 Aviation Supply Clerk Company Name － City , State Improved customer satisfaction by finding creative solutions to problems. Performed site evaluations, customer surveys and team audits. Supported Customer Care department by compiling paperwork and taking detailed meeting minutes. Provided excellent service and attention to customers when face-to-face or through phone conversations. Handled all delegated tasks, including customer liason and procurement. Created agendas and communication materials for team meetings. Earned reputation for good attendance and hard work. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Recognized by management for providing exceptional customer service. Improved operations by working with team members and customers to find workable solutions. Enforced safety regulations and FAA standards governing production, maintenance and operation of aircraft. 12/2010 to 05/2011 Care Aide Company Name － City , State Created safe environment, preventing falls and accidents. Reminded clients to take medications and keep appointments. Observed and reported changes in clients' physical condition and behavior. Facilitated games and other activities to engage clients and provide mental stimulation or entertainment. Demonstrated flexibility to work as needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming and washing dishes. Established good rapport with clients and family members by being cheerful and efficient. Distributed snacks, reading material, drinks and linens to provide comfort. Motivated clients to perform physical exercise according to age and abilities. Possessed understanding and compassion for elderly and mentally challenged clients. 09/2009 to 12/2010 Shift Supervisor Company Name － City , State Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity. Motivated team members to complete assigned tasks and perform at exceptional levels. Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials. Inspected incoming supplies to verify conformance with materials specifications and quality standards. Collaborated with team members to improve performance and implement training updates. Created and improved daily work plans for smoother operation, including planning production schedules and optimizing task flows. Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules. Performed store opening and closing procedures, including setting up registers and checking products. Patrolled work areas every hour to inspect operations, identify concerns and implement corrective actions. Answered and resolved customer questions and concerns. Resolved customer complaints and reported issues to senior management. Sustained safety protocol to ensure proper, cost-effective and safe handling of equipment and materials. Cleaned work areas regularly to keep team efficient and eliminate any safety concerns. Education and Training 09/2019 Associate of Arts : Mathematics Ad Science Emphasis Orange County Community College － City , State 12/2020 Social Work Broward College － City , State 06/2004 High School Diploma Coral Springs High School － City , State ",AVIATION " AVIATION SUPPLY SPECIALISTS Summary To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives. Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions. Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items. Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation. Processes issues, kills, and rejects management notices, status changes and cancellations. Processes Aircraft Document Review (ADR). Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary. Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location. Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed. Establish, maintain and delete bench stocks in coordination with supported activities. Performs other duties as assigned. Hazardous Material and Handling Company Name Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO). Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute. Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements. Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services. Ammunition Specialist Company Name Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager. Education High School Diploma 1992 Hudson High School City , State , US Park University City , State 81 Semester Hours University of Maryland University College City , Jp Personal Information Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient Skills Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML. Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient ",AVIATION " AVIATION PARTS SALESMAN Career Focus Earned a Private Pilot's License in August 2008, with a total time of 95 hours. Familiar with airspace and pattern work, as well as interacting with ATC. Hobbies include R/C aircraft, gaming, and Windows computers. Experience working with Microsoft Word, PowerPoint, and Excel. Enrolled in the Air Force's ROTC program from September 2009 to January 2011. Learned valuable leadership skills, as well as participated in the community with volunteer events such as the DisAbility Sports Festival at the CSUSB campus in San Bernardino, CA. Core Qualifications Education and Training Bachelor's Degree : Professional Aeronautics Management and Aviation Safety 4 2014 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management and Aviation Safety 2009 Silver Valley High School , City , State , United States GPA: GPA: 3.50 GPA: 4.00 Associate's Degree : Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems 10 2012 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, and Information Systems Human Factors Security Aviation Safety Occupational Safety and Health Air Traffic Control Aircraft Maintenance Aeronautical Science Work Experience Company Name City , State Aviation Parts Salesman 05/2013 to 01/2014 Salary: 14.00 USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay to contact this Supervisor: Yes Responsible for sales and customer service, providing information on pricing, availability, condition, trace, and other information to customers by phone and email through the use of Quantum and AMICS inventory software. Logged and retrieved price information and customer and vendor quotations. Assessed inventory physically with most purchase orders and most requests for information on parts. Relayed information related to missing parts not in proper locations to material management or inventory specialists. Strengthened shipping department operations by weighing parts and packages, affixing labels, packaging and wrapping parts, and assisting with quality control paperwork when required. Inspected parts for customers with regards to data plates and actual part conditions and included paperwork. Pictures and additional information were provided on customer request to assure complete approval, as well as homogeneity with information already existing in company databases. Introduced to the standard operation process of the warehouse. Aided in placing repair orders or return orders to their respective locations. Fulfilled customer requests regarding condition and trace documents for drop shipments. Instructed about hazardous materials such as Skydrol as well as procedures to protect against them with PPE. Properly lifted and moved heavy parts such as actuators and hydraulic pumps to and from the shipping bay for processing, weighing, and packaging when requested. Accumulated driving experience during hour long commutes to and from work, and traveled that distance twice a day during employment. Company Name City , State Package/Front Counter Attendant 10/2012 to 05/2013 Salary: 7.75 USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay to contact this Supervisor: Yes Performed standing, walking, bending, stooping, pulling, and lifting movements during restocking of milk crates and roller carts over an extended amount of time in harsh conditions, such as in walk-in freezers. Emptied and moved heavy trash cans as well as regularly cleaned under tables. Moved and lifted ice cream squares during front counter restocking periods. Performed customer service, cash handling, food preparation, cleaning, and other general upkeep responsibilities. Company Name City , State Lead Autonomous Ground Vehicle Installer 08/2011 to 12/2011 Salary: 21.00 USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay to contact this Supervisor: Yes Lifted and moved heavy boxes containing Pronto 4 autonomous vehicle kits into 50 brand-new Chevy Colorado vehicles for the U.S. Navy's MLT (Mobile Land Target) Program. Frequently operated underneath and inside vehicles at awkward angles to drill holes, lift out seats, remove airbags, and other tasks. Utilized various PPE (glasses, gloves, steel toe boots, etc) around the vehicles during shifts. Interpreted OEM instructions on installation and made on-the-fly changes to brake clamp installations as per request due to offsite testing. Inspected each package and inventoried each part kit and signed off on installations to verify they were complete before moving on to the next vehicle. Supervised our team and acted as a liaison for the Navy representative overseeing the operation. Responsible for scheduling travel and hotel accommodations and payroll hours for the team. Skills cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone ",AVIATION " AVIATION SUPPLY SPECIALIST Summary Military professional with 11 years experience in team management, administrative accountability and supply management. Effectively managed more than $300 million in personal and procurable equipment. A value asset to the Aviation Supply Department I was able to perform in many areas of logistical support ranging from safety of equipment and personnel to proper shipping and handling of material. Several characteristics and traits are developed while serving on active duty. Responsibility, accountability, trust, judgment, and leadership just to name a few. Growing and advancing in the ranks of a Marine, it takes a great deal of Pride, Honor, Courage and Commitment. My experience has allowed me many great opportunities to develop and enhance these traits and over time, some of these traits become a requirement. Thats when the accountability and leadership skills begin to take over. As a Leader of Marines, I took charge of my subordinates supervising the functionality of proper and professional warehouse management and customer service. Highlights Effective team leader Supply and logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained in emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War on Terrorism Service Medal Global War on Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed over $300 million of personal and command equipment with no deficiencies loses or damages Maintained 100% accountability of a large section of equipment worth over $500 million during multiple overseas deployments Received 100% mission capable grade for the Commanding General's Functional Area Inspection Supervised, managed and pulled 2500 line items for forward operating support with ""zero"" discrepancies and 100% validity Experience Aviation Supply Specialist 05/2002 to 07/2013 Company Name City , State The supply administration and operations OccFld includes aviation supply specialists who supervise, lead, or perform highly technical functions in the areas of aviation unique applications of managing, regulating, coordinating, or otherwise exercising control over supplies, equipment, or other material. The work includes numerous phases of automated material management including initial planning, provisioning and requirements determination, acquisition and distribution, accountability, and ultimate issue for consumption, retention or disposal. Fiscal accounting and purchasing procedures are performed in accordance with Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity with terminology, proficiency in key boarding, basic understanding of data entry, application, and manipulation. Duties involved administrative and government specific procedures for the use of material. Education Certificate of Completion : BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City , State , USA Adhering to Marine Corps Orders and Directives, Specific training and education requirements were assigned and needed to be completed annually. The Marine Corps Institute had several courses of study to enroll in. Courses of study varied on Occupational Specialty to Safety of Weapons and Weapons Handling, Leadership Traits, Leading Marines, as well as English, Spelling and Mathematics Certificate of Completion : Military Leadership 2006 Marine Corps Institute City , State , USA This was a school house setting split into groups focusing on the abilities to act as small group leader, Council and administer personnel. Commute orally and in writing. Understand and communicate Marine history and traditions and employ small group tactics and weapons. Develop and enhance superior leadership skills, tactful and appropriate discipline techniques and critical thinking skills Select One : NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City , State , USA The course includes an Overview of the Naval Aviation Survival Training Program, Classroom Instruction of Aviation Physiology, an appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress and Human performance presentation, classroom presentation and laboratory evolution on Sensory Physiology, class and lab on Combat/Survival First (SELF) Aid, class and lab on Aviation Survival Swim Skills, class and lab on Underwater Problem Solving Skills, class and lab on Multi-place Aircraft Underwater Egress skills, class and lab on Extended Sea Survival, and a written final examination High School Diploma : K1-12 2001 Monroe Senior High City , State , USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information ",AVIATION " AVIATION MAINTENANCE TECHNICIAN Profile Forward-thinking Aviation Maintenance Technician with hands-on experience performing quality troubleshooting of all aviation mechanical and electrical subsystems. Professional Experience Aviation Maintenance Technician May 2010 to July 2014 Company Name － City , State 21st May 2010 Accepted and deployed to Aviation Maintenance School. Completed 20 weeks of full time aviation maintenance school in which I was taught how to inspect, service, maintain, troubleshoot and repair aircraft engines, auxiliary power units, propellers, rotor systems, power train systems, and associated airframe and systems-specific electrical components. We serviced, maintained and repaired aircraft fuselages; wings; rotor blades; fixed and movable flight control surfaces; and also bleed aircraft air, hydraulic and fuel systems. I was also trained to filled aircrew positions such as flight engineer, flight mechanic, loadmaster, dropmaster, sensor-systems operator and basic aircrewman. United States Ceremonial Honor Guardsman November 2007 to May 2010 Company Name － City , State 7th January 2008 Hand selected by Drill Instructors to serve two years in the Coast Guard Honor Guard stationed in Washington D.C. where I represented the Coast Guard in high profile events around the world. Setup Department Mechanic January 2005 to November 2007 Company Name － City , State Worked for for the largest motorcycle dealer/maintenance company in Reno Nevada. July 2005 I was in charge of three personnel to build and deliver new vehicles and repair and deliver used vehicles under strict time constraints. Job consisted of troubleshooting, ordering, and installing parts required for repair with maximum potential profit on used vehicles. Ensuring safety of new and used vehicles before delivery to customers. All customers receiving our products would receive a safety briefing and product demonstration before transferring possession. Accomplishments Michaels Reno Powersports   1st May 2006 promoted to quality control of Michaels Reno Powersports all products built before delivery to the customer. There were 0 safety violations since I was put in charge of quality control with 0 customer complaints unresolved for each individual product produced. Coast Guard Honor Guard   1st June 2008 promoted to head Body Bearer responsible for conducting and organizing a team of 6 that performed more than 61 funeral services for late Coast Guard Veterans in Arlington National Cemetery and around the nation. 8th August 2008 Promoted to the head of the Silent Drill Team responsible for organizing 25 people to perform at events around the nation. Coast Guard Aviation   Supported over 2,500 flights on the ground. Completed Fueling operations Specialist training. Accrued and logged 232.8 hours of aircrew flight time on the MH-60 Jayhawk. Successfully and safely completed 68 missions of various safety test flights, search and rescue missions, immigration interdiction, counter drug enforcement, location determination and surveillance Intel with and for the CIA. Deployed 14 times to various locations outside of the United States. Logged 237 Maintenance procedures and assisted in over 300 more including troubleshooting and identifying discrepancies and failures, corrosion inspections, preventative maintenance, servicing, weights, rotor balancing, vibration dampening, and remove/installs. Education and Training Bachelor of Science : Mechanical Engineering , 2018 University of Nevada Reno － City , State , USA Attended University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree. Completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Aviation Maintenance Aviation Maintenance School － City , State Completed 20 weeks of full time aviation maintenance school Aviation Engineering Ashford University － City , State , USA English Composition I & II, Adult Development and Life Assessment, Personal Dimensions of Education, Cultural Anthropology Associate of Science Truckee Meadows Community College － City , State , USA Private Pilot Ground School, Fundamentals of speech. Aeronautical Engineering Embry Riddle University － City , State , USA GPA: GPA: 3.74 1st October2014 Was accepted and started attending the University of Nevada Reno for Mechanical Engineering with minor in UAV Technology. Currently in the second year of the degree, I have completed Engineering I & II, Core Humanities requirements, Micro economics, and pre-calculus. Meteorology, and Computer Software Applications. Skills Quality Assurance of aircraft parts and subsystems Determining aircraft airworthiness Experience Troubleshooting and Repairing:   Aircraft engines Auxiliary power units Propellers & rotor systems Power train systems, and associated airframe and systems-specific electrical components Maintaining and repairing aircraft fuselages Wings, rotor blades, fixed and movable flight control surfaces Bleed aircraft air, hydraulic, and fuel systems ",AVIATION " AVIATION OPERATION SPECIALIST Summary Pursuing a position as a Client Support Specialist II, along with the opportunity to achieve and maintain the highest level of customer service, data compilation, and team excellence. Highlights Staff training and development New employee orientations Microsoft Office Suite expert Attention to detail Maintains confidentiality People-oriented Organized Exceptional communicator Secret Security Clearance (Clearable) Accomplishments Awarded with good conduct medal for excellent military service Awarded (2) Army Achievement Medals. Experience Aviation Operation Specialist January 2014 to February 2015 Company Name - City , State Compiled, managed, and maintained sensitive flight data for more than 60 aviators ensuring all flight departures and arrivals were successful and all aviator flight information was accurately and consistently logged for daily and weekly flight reports. Safeguarded, analyzed and maintained up-to-date aviator flight hours and personnel individual flight records utilizing Centralized Aviation Flight Records (CAFRS) information operating systems for more than 60 aviators identifying and correcting deficiencies by 20%. Presented excellent communication skills through secured radios identifying all aviators medical status, their aircraft information and location in cases of precautionary landings due to aircraft deficiencies, weather or accidents, in order to inform the appropriate channels with a increased response and personnel and aircraft recovery time. Monitored secured radios in order to assist the aviators with their take off and landing by contacting maintenance crews and fueling crews when needed increasing communication between all parties and rapid service. Managed equipment with a cost of more than 30 thousand dollars with no loss conducting constant inventory checks and following detail specific procedures when issuing and receiving specific equipment. Continuously organized and created systems of labeling and storing of classified documents and equipment. Provided excellent customer service to all aviators who had issues or concerns regarding their flight hours by searching through all previous records ensuring that all their current hours were accurate. Tracked all aviators and aircraft utilizing digital mapping systems. Assisted the control tower and base ops by communicating aviator and flight information. Secret security clearance. Defense Travel System Representative January 2012 to December 2014 Company Name - City , State Managed over 1 million dollars of Federal funds in travel arrangements, claims and travel reimbursements for over 300 employees using Defense Travel Operating Systems (DTS) resulting in a decrease of error with excessive expenses by 10%. Ensured rapid travel pay reimbursement and entitlements. Excelled in communicating data, reports and trackers of all Federal funds utilized for personnel travel, claims and reimbursements. Safe guarded and destroyed all sensitive personnel information such as social security numbers, and bank accounts decreasing identity theft. Provided stellar customer service to more than 300 employees individually and collectively by coordinating all of their travel arrangements for career progression training and special missions within different states and countries providing them with a smooth transition. Maintained all accounts for over 300 employees and created trackers through excel their inbound and outbound dates. Worked side by side with SATO travel agency in order to book flights and car rentals for all employees who were travelling on missions, trainings and/or emergencies. Created reports for all employees who were delinquent in closing out their travel vouchers Trained 5 employees on DTS policies and procedures along with federal fund allocation and entitlements. Secret security clearance. Administrative Assistant July 2011 to December 2011 Company Name - City , State Secret security clearance Created weekly rotational day and night flight schedules on excel assigning aviators specific dates and times for potential flights enforcing fairness while maximizing productivity. Filed all approved flight schedules as per the FAA Created battle rhythm books for missions and training with policies, procedures, directories, maps, schedules, all content needed as reference to complete specific missions. Excellent communication skills by answering phone calls and relaying messages, sending out emails and replying to emails with a fast response time. Prepared weekly reports of actual flight times, aviators and of aircrafts flown. Education Bachelor of Arts : Organizational Leadership University of Brandman - City , State , US Expected graduation date of February 2017 BBA : Business Administration Accounting University of Puerto Rico - City , State , USA Completed 115 credit hours towards Business Administration, Accounting Personal Information I enjoy reading, dancing, watching scary movies, and spending time with my family. Additional Information Honorable Discharge Skills travel agent, flight hours keeper, trainer, excellent communication, fast learner, content, high motivation, excellent customer service, manager of DTS, digital mapping, manager of funds, inventory, excel, personnel tracker, policies enforcer and trainer, honest, high levels of integrity, efficient under high levels of stress, team leader, enjoy challenges, security clearance (clearable), travel arrangements coordinator, fully bilingual Spanish/English. ",AVIATION " AVIATION CAMP ASSISTANT Profile Highly motivated and results-oriented individual seeking an internship as an Aerospace Engineer at Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development and Design, Structural Analysis, and in related areas inside a competitive environment where I will use my experience to best serve the needs of the company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 to Current Collaborating with others to meet mission requirements and accomplish objectives provided by the Northrop Grumman aerospace company. Part of the Unmanned Aerial Vehicle Simulations Team constructing models of the UAVs in order to obtain important aerodynamic properties to perform flight test simulations. Worked directly with the UAVs to take accurate measurements in order to model it. Designed accurate aerodynamic models of the UAVs using the program AVL, a program for the aerodynamic and flight-dynamic analysis of rigid aircraft of arbitrary configuration. Modeled all lifting surfaces, control surfaces, and fuselage. Created data and run files of mass properties corresponding with each UAV. Executed the run files for each UAV in order to obtain a full linearization of the aerodynamic model about any flight state with specified mass properties. Extracted stability-axis derivatives that will be imported into the flight simulation program, FlightGear, to model the simulated plane to have the same flight characteristics and behaviors as the UAVS. Company Name October 2013 to Current Collaborating with a team to design and construct an aircraft that will be competing at the SAE Aero Design West. Sanded the balsa wood wings smooth for the preparation of carbon fiber wrapping. Prepared the epoxy resin mixture for application. Wrapped the leading edge, wing spars, fuselage molds, and fuselage walls with carbon fiber. Sawed and drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed as Team Leader for a team of four for the experimentation and analysis of flight dynamics and parameters of Lockheed Martin's F-22 Raptor Implemented low-speed wind and water tunnel testing using test models to obtain and investigate flight dynamics and performance characteristics. Analyzed the flow vortices over the wing at varying velocities at increasing angles of attacks. Calculated and observed the relationship and importance of the effect of Reynold's numbers on aerodynamic coefficients. Compiled a technical report detailing the results of the calculations and observations, and compared the accuracy of wind/water tunnel testing to theoretical F-22 characteristics. Company Name May 2013 to Current Aviation Camp Assistant City , State Assist children in building and flying model aircraft, launch rockets, complete flight simulation missions, and conduct flight-related science experiments. Assist in teaching course lessons based on aviation, air, and space topics Organize and prepare lesson materials and work directly with instructors during hands-on projects and activities. Supervise elementary school-aged campers during sign-in, sign-out, and break times. Supervised field trips to aviation-related locations. Work with a team comprised of diverse instructors, assistants, and volunteers to provide children an educational and unforgettable experience. Company Name August 2012 to January 2013 Guest Experiences Specialist City , State Offer superior service to potential and actual guests to the museum according to established procedures. Handle a large volume of in-person questions about The Tech Museum, exhibits, programs, films, special events as well as the downtown San Jose area. Be knowledgeable about The Tech Museum's mission, programs and exhibits and stay current with the functioning of the entire institution. Greet school groups by meeting teachers at buses outside the Group entrance, giving chaperone and student instructions to large groups Work collaboratively with other Guest Experiences staff, other museum staff and volunteers to provide an efficient and seamless experience for guests. Education and Training California State Polytechnic University June 2016 Bachelor of Science : Aerospace Engineering GPA: GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List - 2 quarters * Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics and Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability and Controls of Aerospace Vehicles, Guidance and Controls, Aerothermodynamics I, II, & III, Aerospace Structural Analysis I & II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing for Engineers Interests American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute of Aeronautics and Astronautics (AIAA) Fall 2013 - Present Active member at national and collegiate level Attend biweekly general meetings and attend field trips Society of Women Engineers (SWE) Fall 2014 - Present Active member at national level SAE International Fall 2014 - Present Active member at national and collegiate level ",AVIATION " UNMANNED AVIATION TECHNICIAN SUPERVISOR Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 9 year career in the Marine Cops. Effective communicator who quickly masters new roles and technologies to achieve positive results with minimal resources. To include 6 years in logistics, transportation, and embarking. As well as 3 years with on-job-training, and certification as Unmanned Aviation Systems Maintenance Controller. Highlights Microsoft Office Suit, Microsoft Word, Outlook, Internet, Excel, Publisher Experience Unmanned Aviation Technician Supervisor 02/2011 － Current Company Name City , State William Russ, Tel: 760.830.7097, Salary: $55,000/yr, Hrs Worked: 40. Volunteer 05/2007 － 05/2010 City , State Provide emotional assistance to military spouses who lost loved ones during Operation Enduring Freedom and Operation Iraqi Freedom. PERSONAL ATTRIBUTES: Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity. Develop an understanding of customers' needs and take actions to ensure that such needs are met. Direct availability and allocation of materials, supplies, and finished products. Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business. Protect and control proprietary materials. Review logistics performance with customers against targets, benchmarks and service agreements. Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices. Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources. Report project plans, progress, and results. Direct and support the compilation and analysis of technical source data necessary for product development. Production, Planning, and Expediting Clerk 03/2008 － 03/2010 Company Name City , State Supervisor: Robert Jones, Tel: 910.467.4439, Salary: $55,000/yr, Hrs Worked: 40. Production, Planning, and Expediting Clerk Supervisor 03/2006 － 03/2007 Company Name City Douglas Pippen, Tel: 619.405.6480,Salary: $55,000/yr, Hrs Worked: 40 Directly supervise 15+ military personnel. Evaluate employees' work performance. Promote team approach. Share information and search for input from internal and external sources. Maintain accurate documentation of all employees. Mentor personnel. TRAINING: Train and instruct staff on company procedures, updates, and regulations. Present briefings, training and information sessions to large and small groups. EQUIPMENT MAINTENANCE: Set up and operate ground support and test equipment to perform functional flight tests of electrical and electronic systems. Test and troubleshoot instruments, components, and assemblies, using circuit testers, oscilloscopes, or voltmeters. Keep records of maintenance and repair work. Adjust, repair, or replace malfunctioning components or assemblies, using hand tools or soldering irons. Connect components to assemblies such as radio systems, instruments, magnetos, inverters, and in-flight refueling systems, using hand tools and soldering irons. Assemble components such as switches, electrical controls, and junction boxes, using hand tools or soldering irons. Fabricate parts and test aids as required. COORDINATION / COLLABORATION: Coordinate work with that of engineers, technicians, and other aircraft maintenance personnel. Interpret flight test data to diagnose malfunctions and systemic performance problems. Install electrical and electronic components, assemblies, and systems in aircraft, using hand tools, power tools, or soldering irons. Coordinated the logistics with Battalions that were supporting operations overseas, training missions, and maintained a strict flight schedule. Developed new plans at a fast paced when any changes occurred due to flight schedule delays, or weather issues. Conducted baggage inspections, vehicle transportation of passengers/cargo safety onto the flight line, assessed all Hazmat spills in accordance with our Hazmat Manual, maintained control of over 600+ Marines/DoD components, assembled safety briefs to over 5,000+ Marines, and DoD components. Executed the upload/download on multiple military cargo planes in a fast paced environment efficiently and an all-weather environment, on military cargo planes and commercial aircraft by establishing communication with the load planner/pilot and assisting in any request that were needed to make the mission operational. Safely planned the transportation of all passengers/cargo by being familiar with: key personnel, load plans, cargo manifest, flight line safety, and passenger manifest. Screened classified and unclassified cargo for correct classification/labeling that will meet military air standards for travel. Organized labor for loading/unloading all cargo by calculating personnel needed for different missions to keep the safety of 50+ workers a priority on the flight line. Engineered passengers manifest with the Global Air Transportation Execution System (GATES). Projected purchase/procurement methods to meet military budget to purchase supplies needed for the traveling DoD personnel. Education 6 2004 Diploma : AAS, National University Thomas Jefferson High School City , State 1 2006 Unmanned Aviation System Safe For Flight. Twenty-Nine Palms, Ca; 2014 Unmanned Aviation System Technician, Ft. Huachuca, AZ; 2012 Six Sigma, Yellow Belt Ca; 2013 Basic Machine Gun Trainer; Camp Lejeune, NC; 2011 Hazardous Material Handling, Lackland AFB, TX; 2010 Military Standard Transportation and Movements Procedures Ft.Eustis, VA;2009 Distribution Management Specialist : State Languages Intermediate in Spanish Skills approach, Basic, budget, Ca, product development, documentation, fast, functional, hand tools, logistics, materials, Mentor, Excel, Microsoft Office, Outlook, Publisher, Microsoft Word, oscilloscopes, personnel, power tools, procurement, progress, project plans, radio, safety, sales, scheduling, Six Sigma, soldering, Spanish, Supervisor, switches, technical project management, Technician, test equipment, Trainer, Transportation, troubleshoot ",AVIATION " AVIATION RECORDS ANALYST Summary Highly organized and detailed-oriented Analyst with 15 years of professional experience providing expert problem resolution and customer support to U.S Navy, Marine Corp, and civilian customers. Highlights Vast computer skills Fluent communicator Customer service expert Extensive technical knowledge Proven Problem solver  Deadline-oriented Experience Company Name June 2014 to Current Aviation Records Analyst City , State Utilize the SkyBOOKs aviation maintenance tracking application to provide aircraft configuration and maintenance program compliance data to ""build"" aircraft electronic logbooks accurately and in a timely manner within a web-based software application (SaaS) providing an all-around complete product to the aircraft owner / operator ensuring a precise aircraft maintenance planning and tracking tool. Meticulously researched and accurately analyzed over 200 aviation logbooks and other forms of maintenance documentation provided by aircraft owner operators to determine compliance in accordance with specified maintenance requirements. Expertly examined aircraft engine and aircraft specific component maintenance manuals and Instructions for Research Airworthiness documents to determine required maintenance actions and associated intervals. Company Name February 2014 to June 2014 Functional Analyst City , State Provide information systems technical support including numerous windows servers and two Linux servers supporting over 1,000 military and civilian customers. Diligently conducted vital daily server system checks ensuring 100% system availability 24 hours a day, performed nightly server back-ups, release and print batch reports, monitor and ensure continuous successful system interface with Navy ERP, and provide system maintenance and troubleshooting when required. Responsible for ensuring the timely review and updates of the teams vital Standard Operating Procedure technical documents. Company Name November 2004 to September 2013 Technical Support Representative City , State SME for the web based Advanced Skill Management (ASM) application's day-to-day operations including the training of Naval personnel in the use of ASM, electronic and paper record keeping, troubleshooting, resolving and documenting customer issues, soliciting enhancements, and verification of vital data entry requirements into the ASM application for use by the majority of the naval aviation community encompassing over 4500 military and civilian personnel. Directed the design, development, quality assurance, implementation, and management of approximately 3000 mission critical technical documents within the ASM program. Coordinated implementation of new systems, patches and other on-site upgrades, implementation and testing of enhancements to ASM to ensure maximum utility and functionality of the ASM system to meet customer needs and expectations. Single point of contact for collecting and interpreting customer feedback on all problematic E-tool issues and data from all 19 Naval and Marine sites and advised higher management as to suggested actions for immediate resolution. Provided expert user support to the development team on customer needs and assist customers in articulating user needs and recommendations. Company Name February 1999 to October 2004 Aviation Data Analyst E-6 Proven Aviation Data Analyst for the U.S. Navy at Naval Air Station Jacksonville, FL. supporting numerous aircraft and types of ground support equipment. Performed a variety of functional processes using NTCSS Desktop II. Changes NTCSS passwords, monitors and manages print request and printer configurations, monitors system information, changes application process limits. Maintained system security. Inputs, extracts, analyze and validate maintenance data; develops and interprets management reports, monitor input of data and the parameters for up-line reporting and related interface requirements. Performed analysis of aviation 3M data as directed and in support of the Naval Aviation Maintenance Program. Regularly prepared highly detailed data summaries and reports using SQL ad hocs, spreadsheet, graphical, narrative, and oral presentations. Increased analytical focus on vital source documents led to a 50% decrease in component turnaround time from 7.4 days to 3.7 days and a 45% increase in corrosion man-hour documentation from 4,950 hours to over 9,000 hours Expert analytical ability allowed for the timely implementation and accurate management of the Aviation Financial Analysis Tool (AFAST) application which was directly responsible for saving the command over 3.7 million dollars. Education Downers Grove South High School 1984 High School Diploma City , State , US Florida State College of Jacksonville Associate of Science : Computer Science City , State , USA Seeking Degree in Computer Science and Information, 2011-2015 3.36 GPA; 55 Semester Hours completed.  Courses completed:   Computer Concepts, Intro to the Internet, Hardware Configuration, Software Configuration, Micro-Computer Applications, Database Concepts, Intro to Computer Programing, Oracle SQL and PL/SQL, Customer Support Operations, Project Management, Computer Networking, Web Technologies, Information Systems, and Internet Programing. Accomplishments One year experience as Aviation Records Analyst for Bell Helicopter Four months experience as a Linux/Unix Functional Analyst at Naval Air Station Jacksonville Nine years' experience as a Technical Support Representative for the U.S. Navy's web based Advanced Skill Management (ASM) Naval Aviation maintenance training application Five years' experience as a Data Analyst for the U.S. Navy Very proficient computer skills. Experienced with Microsoft Word, Excel, Access, and Power Point, Outlook, Internet, and MS Project, SQL, hardware and software installations Certifications Earned Technical Certificate for IT Customer Support Specialist from Florida State College of Jacksonville. Skills Computers, Sql, Customer Support, Database, Networking, Oracle, Pl/sql, Project Management, Software Configuration, Aviation, Web Based, Technical Support, Data Entry, Documenting, Quality Assurance, Subject Matter Expert, Testing, Training, Analyst, Aircraft Maintenance, Saas, Crystal Reports, Excel, Linux/unix, Microsoft Project, Microsoft Word, Ms Project, Outlook, Python, Remedy, Scanning, Unix, Word, Enterprise Resource Planning. ",AVIATION " AVIATION SUPPLY TECHNICIAN Summary I am a Supply Chain and Operations manager with invaluable knowledge of managing projects, resources and staff in an effective and efficient manner. I am highly focused with a comprehensive understanding of operations management, contracting, logistics, procurement, and supply chain. I have a consistent and proven track record of successfully employing the best practices that improve efficiency, reduce operating cost while increasing performance within a budget. I am committed to identifying and implementing continuous improvements in operations. I am currently looking for a new challenging position. A position which will make the best use of my existing skills and experience and also further my personal amd professional development. Highlights Strategic planning Global and strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction and containment Multi-site operations Process improvement strategies Inventory control Initiative and leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting and problem solving Contract review and recommendations Client relationships Budget development Prepare reports, charts, and brriefings Skills Full understanding of all applicable policies, procedures, rules, and regulations. Strong knowledge of Supply Chain Management fundamentals Strong knowledge of interfacing departments' processes and priorities Uses focused listening to understand others' perspectives Learns new informations and skills quickly Strong performance improvement and equipment reliability focus Demonstrated ability to apply applicable codes and regulations Demonstrates initiative and proven ability to effectively manage cost of a business Technical Proficiency in this assigned function and specialty Eleven (11) plus years of Supply Chain and procurement experience Accomplishments Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Lowered freight rates by 20% by negotiating with manufacturers and the transportation department. Increased the on-time deliveries by 30% within the first year of employment. Recipient of the New Orleans Federal Executive Board's Distinguished Service Award for outstandingAdministrstive Support Achievement Award in May, 2011. Experience Aviation Supply Technician July 2011 to December 2014 Company Name － City , State Mobility Transportation Specialist July 2011 to December 2014 Company Name － City , State Reviewed new customer orders and requests and manually entered data into a centralized database. Conducted qualitative and quantitative analysis of logistics operations using simulation models and other tools. Negotiated contracts with outside providers to minimize costs to the company and customers. Oversaw scheduling for the day-to-day activities of 10-15 transportation employees. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes. Resolved problems for customers, warehouses and carriers. Acted as a liaison between logistics, carriers and customers. Coordinated returns between origin and interim transportation departments. Wrote weekly and monthly global transportation reports. Produced bills of lading and updated shipment status information. Monitored shipments to guarantee on-time delivery. Completed all necessary customs documents and other paperwork. Oversaw the organizing and product storage in stockyard areas. Drafted reports every day to present accomplishments and progress to management. Exhibited strategic leadership and foresight in support of long-range sales growth. Built partnerships with local organizations to increase company offerings and improve services. Synthesized project findings into actionable recommendations with demonstrable effects on business performance. Prepared invoices for all customers in the logistics department at the end of every month. Program Support Clerk March 2010 to July 2011 Company Name － City , State Movement Control Coordinator June 2010 to August 2010 Company Name － City , State Letter Carrier September 2009 to March 2010 Company Name － City , State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 to July 2009 Company Name － City , State Education MBA : Management , 2014 University of Phoenix － City , State , United States BBA : Integrated Supply Chain and Operations Management , 2012 University of Phoenix － City , State , United States Coursework in Business, Management and Communications Coursework in Business, Supply Chain management High School Diploma : 2001 St. Augustine High School － City , State , 70119 ",AVIATION " AVIATION SAFETY ASSISTANT Summary I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration. Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times. I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities. Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position. Highlights Reliable and punctual Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Comfortable standing for long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized by peers and management for going above and beyond normal job functions. •2014 Administrative Employee of the Year Award •2013 Administrative Employee of the Year Award •2009 Commitment to Quality, Service, Productivity •2007 Commitment to People Group Award •2006 Commitment to People Group Award •2006 Administrative Employee of the Year Award •2003 Administrative Employee of the Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 to October 2015 Company Name - City , State In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations, I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged. I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office. Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards. Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms. In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint. I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes. I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions. Education Computer Learning Center Business School Graduate Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations Honors Graduate : Business , 1998 Computer Learning Center Business Course - City , State , usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position. Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand. I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security & Privacy Awareness Training Course OSH Responsibilities I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Introduction to Safety 2014 Security and Privacy Awareness Training Workplace Security Awareness Being an Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting with Others Safety and Health in the Workplace Skills Customer Service Administrative Skills Highly Motivated ",AVIATION " SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated and ambitious individual able to give timely and accurate advice, guidance and support to team members and individuals. Possess excellent management skills and have the ability to work with the minimum of supervision whilst supporting fellow team members. Have a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. Now looking forward to make a further contribution as part of your team and am hopeful for the genuine opportunity for progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse and fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments ·   Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. ·   Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expediter while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. ·   Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. ·   Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Experience 07/2013 to 07/2015 Company Name Order, track, receive, and distribute Organizational Level Maintenance consumable and repairable material for AV-8B Harrier whilst in Phase Maintenance Inspection. Plan inventory management technique to avoid shortages and excesses. In charge of Tool Control Program and Respirator Program, verifying all toolbox inventories, respirators, logs and that records are up to date, broken tool reports and daily All Tools Are Accounted For logs are properly filled. Prepared required documentation for all issue or turn-in consumable and repairable components. Assist in Annual AMMT by Identifying Shelf-Life items, ensuring correct inventory on PEB, and organized all Electro Static Discharge safe areas within federal safety regulations. Researched and requisitioned squadron requirements through NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments and requisitions via NALCOMIS OOMA and Legacy. Compiled reconciliation reports and provided briefings and debriefings. Assisted in the resolution of customer complaints. Brief requisition delivery dates to supervisors and workers on a weekly basis supplying critical information throughout entire scheduling / expediting process. Maintain records for maintenance and installation. Develop positive relationship with staffs and customer to meet productivity goals. Update the Individual Qualifications Records (IQR's) of maintenance personnel. Documented forms in cases of required emergency assistance within regulations of safety policies and procedures. In charge of weekly payroll for up to 20 crew workers, diligently ensuring correct input of individuals assigned hours to include annual leave, sick leave and Overtime. 12/2012 to 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained and evaluated personnel Marines to most proficiently support over 10 Marine Aircraft Squadrons and 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment related to support of supply operations. Received and processed an estimated 1700 High and Low Priority repairable requisitions and Direct Turnovers monthly Screened all squadron requisitions via NALCOMIS and processed for accuracy Maintained an estimate 1700 assets with 100% accountability valued over 170 million dollars. Managed the receipt and stowage thru the Integrated Barcode System of approximately 10,000 consumable line items with the estimated value of 7.2 million dollars. Served as the senior supply liaison for VMAQ-3 in direct support of Red Flag, an advanced aerial combat training exercise hosted at Nellis Air Force Base. Yielded the expeditious procurement of 3.4 million dollars in aircraft assets both locally and abroad. 10/2010 to 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City , State Successfully completed a 5 month, Pre-Afghanistan deployment training consisting of an Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, and Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training for Tactical Operator, Call for Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, and Pastu/Dari Language Training all contributing to the completion of a successful tour in Musa Qal'eh. Served as the Team Leader for the 3rd Battalion, Second Marines District Stabilization Thematic Team, and providing expert guidance during the Battalion's critical health, education, and Intelligence Oversight planning meetings. Submitted 125 After Action Reports to include a detailed summary of all operations, patrols and engagements that the team participated in within a time frame of 48 hours from the end of the mission via e-mail through a Secret Internet Protocol Router Network to the FET Headquarters in order to provide a timely assessment of all Intel of the Area of Operation. Coordinated and scheduled the employment for three FETs, a total of six Marines and one Corpsman, each within the Musa Qal'eh District Center, Nowzad District Center and Shir-Ghazay directing the strategic initiatives to achieve the completion and staffing of the first and only Women's Center in Musa Qal'eh which provided a safe location for women and girls to meet and receive literacy and health classes all taught by the FET, to be continued by the local women. Awards and Recognitions. Received a Navy and Marine Corps Achievement Medal while serving as squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) for having coordinated three Female Engagement teams and led over 85 missions, engaged more than 1900 local nationals during 1300 engagements while serving in direct support of 3rd Battalion, 2nd Marine Regiment from March 2011 to October 2011. Received A Navy and Marine Corps Achievement Medal while serving as a Maintenance Material Control Expeditor while in support of the 31st Marine Expeditionary Unit from January 2009 to July 2009 for uncompromising work ethic, daily determination, and unique skill to liaison with both civilian and military supply systems enabling VMA-211 to fully support 31st MEU operations. Received a Certificate of Commendation while serving as Expeditionary Airfields Supply Warehouse Clerk during the Commanding Generals Inspection 2 August 2010 to 6 August 2010 for superior leadership, organizational skills and managerial abilities. Received a Letter of Appreciation for volunteering to teach, mentor, and educate newly promoted Corporals within the Marine Wing Support Squadron 271 during the Squadron's Non-Commissioned Officer Transition Course on NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits Marine Aviation Supply School, USMC Lance Corporal Leadership Course, USMC Non-Commissioned Officers Leadership Course, USMC Sergeants Distance Education Program, USMC Staff Non-commissioned Officer Career Distance Education, USMC Naval Aviation Material Control Management, USMC Lean Six Sigma AirSpeed White Belt Course, USN Lean Six Sigma AirSpeed Yellow Belt Course, USN 24-Hour Hazardous Material Handler's Course, USMC Active Forklift License Willing to travel or relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess a valid DOD Secret Security Clearance. Willing to travel or relocate. ",AVIATION " DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director of Aviation and Safety July 2013 to Current Company Name － City , State Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. US Army Officer June 1985 to January 1993 Company Name － City , State US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 to August 2010 Company Name － City , State Supervisory Aircraft Pilot August 2010 to Current Company Name － City , State Education Master's : Strategic Studies , 2013 US Army War College － City , State , US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's : Aeronautical Sciences , 2011 Embry-Riddle Aeronautical University Daytona Beach － City , State , US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems Bachelor's : Business Administration , 1985 University of Montana － City , State , US University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 to January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Certifications CRC Professional Affiliations National Guard Association of the United States - Army Aviation Association of America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety ",AVIATION " AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, and highly talented in Process Technology and Engineering with couple of years experience who has consistently received high ratings for technical and chemical expertise. Expertise in a wide range of manufacturing processes and manufacturing control systems. Demonstrated success in developing, implementing and managing new processes to improve quality and productivity. Skills include: process troubleshooting and maintenance of equipment/instrumentation. Experienced in quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness as a fast paced learner and consistent team player. Well organized, innovative, and reliable who is able to work in any setting that requires a technical and a professional attitude. Proven ability in operating equipment, instrumentation, systems and operations in a safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 to Current Company Name City , State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters and hoses for any leakage or abnormality. Proven ability to leverage engineering skill-set by applying math, science, and engineering knowledge to provide a disciplined approach to problem solving. Known as a resourceful and innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer for API Gravity fuel test and correct temperature factor to 60F. Monitors differential pressure on filter vessels and nozzle pressure in PSI. Conducts color membrane and particulate test on downstream filtration. Executes line tracing and measures level underground fuel tanks. June 2010 to August 2011 Company Name City , State Quality Implementation Assistant Collected strategic experimental data for analysis; used basic statistical tools and route cause analysis. Participated in the implementation of ISO9000 policies. Supported quality analysis on all new projects. Fully participated in external and internal audits as well as unscheduled inspections that assess safety of operations and safety processes, and followed through on recommended actions to improve performance. Initiated and reviewed environmental impact studies and sets appropriate procedures to meet guidelines. Prepared safety statistics for operations; evaluated against KPIs to ensure continuous improvements. Played a leading and instrumental role in the development of a detailed and complex Facility Security. Planned and was fully responsible for all subsequent awareness and refresher training for all directives. Conducted audits and identified health and safety hazards according to established policies and procedures. July 2008 to September 2009 Company Name City , State Formulation Chemist Performed on Polyvinyl Alcohol functionalization and neutralization for the production of nelfilicon polymer. Demonstrated expertise while working either independently or as a comprehensive team player. Duties included analysis of aqueous polyvinyl alcohol for percentage of solids such as nitrogen, acetate content. Handled synthesized of batch processes of N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) by applying innovative methods of extraction, separation, distillation, salination, and purification. Assured that the chemical discharges were not higher than the regulated allowable limit in collected samples. Initiated the preparation of Irgacure used as photointiator for the production of nelfilicon polymer. September 2006 to September 2007 Company Name City , State Quality Software Tester Increased profit by reducing defects to the lowest level by working with the vendor to the rework components. Initiated failure mode statistical data analysis and studied satellite signal behaviors at various transponders. Reviewed hardware and software to ensure they meet requirements prior to inputting into IT system. Provided attention to detail to detect errors early on in the process before errors became business issues. Management recognized for ability to understand and resolve issues related to hardware/software systems. April 2003 to July 2006 Company Name City , State Inventory Associate Packaged tools and parts according customer specification. Duties included shipping/receiving of orders. Directed warehouse employees and drivers to ensure consistency in inventory receiving and restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, and hazardous training. April 1998 to January 2002 Company Name City , State Process Development Technician Managed prototype process for laser diode manufacturing, and studied sputtering uniformity deposition. Collaborated with engineers and managers regarding optical design parameters. Collected experimental data for analysis and interpreted yield results. Certified/trained on course of optical design for engineers. Provided troubleshooting of automated production equipment problems (conveyer belts, line equipment). Supported the development and implementation of solutions to improve line performance and reliability. Implemented process changes; maintained equipment for building fiber mount units. Installed software, conducted upgrades, trained operators, and identified ways to reduce production costs. January 1994 to January 1998 Company Name City , State Research and Development Assistant Scaled up and modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment on polysilicon film deposition. Worked out to identify transport phenomena and chemical reactions influencing these strategic processes. Called upon to determine parameters that fractional conversion depends on flow rate inside the reactor. Duties included final inspections and creation of quality documentation outlining inspection procedures. Maintained a professional attitude when handling laboratory work to ensure and verify expected results. July 1994 to December 1997 Company Name City , State Analytical Chemist Conducted analysis of petroleum hydrocarbons, extraction of oil and grease, biological oxygen demand, and total organic carbon. Prepared standard and buffer stocks, blanks and spikes for determining of analysis. Managed and supervised the project sampling and analysis plan; converted data into a field executable sampling plan, securing laboratory services, ordering project supplies, and providing chains of custodies; demonstrated ability in providing expert opinion and results interpretation of data quality and usability to the project teams or regulatory customers to meet company regulatory deliverables and milestones. Education 8 2012 Lee College City , State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute of Technology City , State Chemical Engineering Bachelor of Science Chemical Engineering Skills API, approach, attention to detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades ",AVIATION " AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain a position that will utilize my unique technical and management skills acquired during my military career. Maintains an Active Government Secret Security Clearance Expert in Aviation Environmental Control and Egress Systems, Quality Assurance, Maintenance Management, Training and Safety. Proficient in Microsoft Word, Excel, and Power Point. Collateral Duty Inspector on Egress/Environmental Control Systems for 8 years. Collateral Duty Quality Assurance Representative for Aviation Egress and Ordnance Systems for 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer for CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities of Daily/Turnaround inspections, servicing and operation of twelve 65 million dollar aircraft, ensuring all are in full mission capable status. Diligently showing expertise in emergency procedures and ground safety for 31 fighter pilots/aircrew and 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor and Safety Observer. Excellent communication, team building and leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 to Current Company Name Meritorious Unit Commendation. Accomplishing over 3,000 mishap free flight hours, while maintaining a safe work environment. Awarded Humanitarian Service Medal in lieu of 2004 Tsunami relief efforts in Banda Aceh, Indonesia. Received Good Conduct Medal (4), for 3 years of obedient and zealous behavior. Global War on Terrorism Service Medal. Directly supported global war on terrorism while deployed to 5th Fleet Area of Responsibility in Persian and Arabian Gulfs. Global War on Terrorism Expeditionary Medal. For supporting global war on terrorism while deployed to 5th Fleet Area of Responsibility in Oman and Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified as an expert marksman on the 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance in an operational environment within a command. Enlisted Aviation Warfare Specialist Wings. Focused on the field of Aviation Warfare, specializing in Administration and Logistics, CPR/First Aid and Safety. Junior Sailor of the Quarter, 1st Quarter FY14. Spearheaded the VFA-2 Coats for Kids Christmas Drive. Directly involved in Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered to lead personnel during NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines for more than 230 maintenance personnel and over 50,000 production man-hours of aircraft scheduled/unscheduled maintenance tasks. Conducted over 500 final safe for flight inspections ensuring highest quality of work. Audited and monitored 44 Safety programs and 13 work centers related to aviation compliance and regulations. Established controls, maintained documentation, and interpreted test results as Quality Assurance Representative. Conducted Gas Free tests on over 30 fuel cells/tanks, issued Certificates for safe entry, and monitored completion on 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel in performing scheduled/unscheduled maintenance on the Egress and Environmental Control systems of over 300 FA18-A/B/C/D/E/F aircraft. Responsible for the qualification and training of 50 personnel from 9 fleet squadrons transitioning from F-14's to F/A-18E/F platform including the qualification of 8 Collateral Duty Inspectors. Volunteered as an instructor for advancement training, indoctrination, and Warfare training contributing to the advancement of 31 personnel and 15 Warfare qualifications. Implemented superior technical and troubleshooting techniques ensuring optimum aircraft performance and combat readiness in ever changing high stress environment. Aviation Egress and Environmental Control Systems Technician Trained over 800 sailors in aviation maintenance practices and repair of F/A-18A/B/C/D/E/F aircraft egress, environmental and cryogenics systems. Attended Advanced Egress and Environmental Control Systems Maintenance Courses, gaining vast knowledge in troubleshooting Egress, Environmental Control and Cryogenics Systems. Maintained/repaired Egress, Environmental Control and Cryogenic Systems on over 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants and related equipment as full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control and Safety Equipment Maintenance and Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced and Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course of instruction instructed by Martin Baker Representative (Joe Glasser) on Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted of Principles of Operation, 728 Day Inspection Procedures, Arming and De-arming Procedures and Ejection Seat removal and Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 through E-7. Completed Navy Knowledge Online Course ""Managing Anger/Stress in Work Environments"". : 1 1996 Graduate of Gateway High School － City , State Graduated 2 years early with Valedictorian scores ranked top 5 out of 300 candidates) 1998-1999 Attended Foothill College through Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba of Science : Public Safety and Emergency Management Public Safety and Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting ",AVIATION " SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written ",AVIATION " QUALITY CONTROL INSPECTOR Summary Southeast Region Veterans Preference: 10 Point Preference based on disability from military service Availability: Full Time, Permanent Profile: Highly qualified aerospace inspector with over 18 years of rotary and fixed wing aircraft maintenance, inspection, and modification experience on military and commercial aircraft During my civilian aerospace experience, I have prepared and retained records, documentation, and reports required by customer contract and/or instruction. Tasked to review and verify technical data to customer requirements and correct data when nonconforming. In my military career, I am required to work independently repairing and/or manufacturing components for military aircraft. I interpret blueprints and engineering drawings and then initiate processes or work instructions to manufacture specific components. After initial setup, I audit and qualify technical data using aerospace quality assurance principles before production is performed. Experience Quality Control Inspector 10/2011 － Current Company Name City , State Supervisor: Hunter Reed (912)-414-1558 Completes classroom and on-the-job training to acquire, exercise, and maintain knowledge of the duties required to perform all inspection task ranging from First Article inspections to process inspections. Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including work plans. Reviewing production activities and capabilities considering contract quality requirements. Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system. Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals to ensure overall customer satisfaction is being adhered Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance. Aviation Structural Mechanic 08/2009 － 05/2011 Company Name City , State Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection on all inbound aircraft to assess the total damage before beginning overall Reset. Orders necessary components to complete Aircraft reset Prioritized workload and preliminary mechanical inspection of critical flight controls. Fabricated, processed, and installed aircraft critical components that were damaged from hostile flight operations. Assisted electrical runs and ring outs to ensure the turnaround time was achieved. Aviation Structural Mechanic 11/2007 － 08/2009 Company Name City , State Supervisor: Robert Macks (615) 946-4685 Qualified to perform various inspections on a periodic basis to include Phase, hydraulic, landing gear and flight control inspections. Implements risk management techniques while performing quality maintenance and inspections on the F/A-18 aircraft. Trains and supervises personnel at all experience and skill levels to ensure a cohesive working team. Continuously reviews and interprets blueprints and technical drawings to gather customer requirements needed for manufacturing. Utilize technical manuals/directives to enable proper work instructions while performing aircraft phase maintenance. Aviation Structural Mechanic / Grade E-5 10/1999 － 10/2007 Company Name City , State Eight years of active duty service in the Navy (Honorable Discharge) Installed/replaced pneumatic actuators and servos, landing gear and flight controls on the F/A-18 hornet. On board the USS Nimitz CVN-68 Aircraft Carrier for a six-month deployment during Operation Iraqi Freedom. Collateral Duty Inspector inspecting 14-day, 28-day, daily, and turnaround inspections ensuring aircraft airworthiness prior to flight. Education and Training B.S : Riddle Aeronautical University - Professional Aeronautics 70% complete Professional Aeronautics U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School *U.S Navy Aircraft Paint Touch Up and Markings *Catia V : Skills blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals ",AVIATION " SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful at managing business ventures and profit positions. Effectively guides new products and services from concept to market acceptance. E xperienced in sales management, marketing, technical presentation creation and service training. Devoted to  building strategic partnerships through persuasion, negotiation and personal presence. Highlights Driven to succeed Organization assessment  Leadership/Management Skills  Dependable  Time Management  Flexible  Friendly  Personable Persuasive Enthusiastic team player New program and promotion implementation Marketing savvy Meticulous attention to detail Focused on customer satisfaction Excellent written and verbal communicator Trade shows Presentations Accomplishments Spearheaded all company-wide prospecting, marketing and closing endeavors. Brought on NASA and Southwest Airlines  as clients. Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Consistently generated additional revenue through skilled sales techniques. Experience 02/2016 to Current Senior Manager of Customer Support Company Name － City , State Perform all Manager of Customer Support duties in addition to the following:. Meet with major airlines domestically and internationally to secure future business contracts. Reserve travel including airline and hotel accommodations for my department. Utilize company leads to expand current customer base and follow up on all leads promptly via phone, email and customer visits. 06/2013 to 01/2016 Manager of Customer Support Company Name － City , State Develop maximum sales potential out of major airline customers with excellent customer service techniques and knowledge of products and services, as well as competition's strengths and weaknesses. Build and maintain quality relations with customers to increase the volume of sales on a consistent basis through ongoing determination of customer needs. Evaluate and calculate prices, discounts and proposals to meet specific customer requirements in an efficient manner. Train customer support representatives when required. Possess strong management characteristics - take charge of situations, set examples and deliver results. Coordinate events including golf outings, trade shows, baseball games and hosted customer dinners. Order promotional items for trade shows and selected holiday gifts. 03/2012 to 06/2013 Customer Support Representative Company Name － City , State Processed customer quotes and verified accurate customer and product information. Managed submitted requests for quotes and initiated the quoting process to cultivate new business. Manage and expedite customer orders to ensure customer satisfaction. Utilize Microsoft Office as applicable to customer's needs creating databases and spreadsheets that improved inventory management and customer reporting accuracy. Coordinated ""pre-sale"" development with sales personnel to include pricing, availability configuration and profitability. Research current market demands and competition. Assist the Director of Powerplant Operations with assigned tasks. 07/2011 to 03/2012 Administrative Assistant Company Name － City , State Demonstrated capacity to provide support for executive -level staff; managed all essential tasks, coordinated travel and marketing-support activities. Demonstrate excellent oral and written communication skills. Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Organized file systems and maintained electronic and paper files. 10/2003 to 03/2011 Lead Flight Attendant Company Name － City , State Managed a crew of five flight attendants; performing all necessary flight attendant duties pertaining to in- flight safety and customer service; Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order within FAA limits. Inspect and clean cabins, checking for any problems and making sure that cabins are in order. Ensured passenger safety and customer satisfaction according to FAA and company policies; Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and/or schedules. Assist passengers while entering or disembarking the aircraft. Assist passengers in placing carry- on luggage in overhead, garment, or under-seat storage. Trained and mentored new flight attendants; Participating in training programs organized by company and provide update on all techniques relevant to safety. Maintained high level of personal decorum and professional conduct while in uniform. Operate audio and video systems. Willing to relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer LINKS https://www.linkedin.com/in/jesi-crane-53995933 ",AVIATION " SOFTWARE ENGINEERING CO-OP Summary Highly skilled and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support. Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks. Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment. Highlights MySQL, PostgreSQL, SQLite, NoSQL, LevelDB Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS Operating Systems: Linux, Unix Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package Strengths include: Full life software life cycle development expert Programming and designing Software testing / Troubleshooting / Advance critical thinking Database & Object oriented development Website design & development & software engineering Object oriented development Work History_______________________________________________________ Full Stack Engineer LogonTutor LLC - Cincinnati, OH Design and implement an ecommerce website (in PHP) using MVC and OOP Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment Mar. 2012 - Present Project Manager Seeketh.org Senior Project - Cincinnati, OH Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing Experience Software Engineering Co-op 03/2010 to 12/2010 Company Name City , State Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format. Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data. Education Bachelor of Science : Electrical Engineering Jun. 2013 University of Cincinnati City , State Electrical Engineering 3.1/4.0 Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City , State Member, Emerging Ethnic Engineering Program Certifications Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011 Skills .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website ",AVIATION " MECHANICAL ENGINEER Summary 5 years and 9 months experience as Mechanical Engineer in the operation and maintenance of boilers, swimming pools, deep well pumping stations and incinerators. 10 years experience as Mechanical Engineer/ Section Head in the operation and maintenance of water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping and distribution stations. 7 years experience as lead man in the operation and maintenance of Gas Turbine Power Plant. 2 years experience as sewage treatment plant operator. 1.5 years experience as diesel generator set operator. 2 years 9 months experience as merchant ship electrician. 1 year experience as assistant electrician/wiper in merchant ship. 1 year experience as textile weaving supervisor. Highlights Pump and piping systems Motor Control Panel Operation and maintenance of sewage treatment plants and sewage lifting stations. Operation and maintenance of Reverse Osmosis plant, with PLC controls Operation and maintenance of Swimming Pools. Operation and maintenance of boilers, incinerator, and Gas Turbine Power plant. Operation and maintenance of Deep well pumping station. Operation and maintenance of diesel engine driven generator sets power plant. Accomplishments Our ship was in trouble when the right terminal shaft of the woodward governor that connects the governor to the injection pumps was broken while we were Somewhat near the Aleutian island in Alaska. The emergency speed of the ship was activated but that is too slow. I suggested to modified the linkage connection by using the left side terminal shaft of the governor. Then we were able to reach safely the port of Ketchikan, Alaska. When the power turbine blades of one of our Gas Turbine Engine were all broken, our chief Engineer asked me if we can replace it? This procedure were never done before me. I studied the video and bought a hydraulic jack and fabricate special tools so that we can separate the compressor from the combustion chamber. We recorded the hydraulic pressure when we had loosen the nut of the long stud bolt that hold the compressor and the combustion chamber, we used the same pressure when we put it back. There was a power outage, after the resumption of the power supply we lost the program of the PLC that controls our reverse osmosis plant.Since we don't have the program, we temporary convert the control by installing relays, magnetic contactors and timers and rewire it so that all sensors will function to protect the equipment and resume our much needed operation. Experience Mechanical engineer 05/2006 to 03/2012 Company Name City , State Supervise in the Operation and Maintenance of 8 units of boilers, 7 swimming pools, 12 deep wells and 2 incinerators. Changed the two sand filters and installed new chlorine dosing system on the New infantry swimming pool ( size of pool 82 feet by 82 feet) . Installed new deep well pumps and conducted the testing and commissioning. Monitor the work of the waste water treatment plant contractor in the installation of pumps and machines and also in the testing and commissioning. Supervise in the installation of swimming pool pumps, heaters, surface skimmers and in changing the inlet diffusers. Supervise in the installation of boilers and water softener for a small laundry in one of our satellite camp. Mechanical Engineer / Section Head 11/1995 to 01/2006 Company Name City , State Over all in-charge in the operation and maintenance of 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations and 2 swimming pools. Supervise in the excavation and installation of sewer line from the workers accommodation up to the waste water treatment plant with two lifting stations. Monitor and supervise in the excavation and installation of uPVC pipes for potable water and irrigation water in the officers housing Villas. Replacing the old corroded and weak pipes. Review all the proposals of the different contractor for the new 2 water treatment plants and submit recommendations to the officer in-charge. Check our daily, weekly and monthly reports that includes also the water analysis of the raw and product waters of the waste water treatment plants and the water treatment plants. Inspect the work of the contractor that digs and bore new wells and also in the installation, testing and commissioning of deep well pumps. Education Graduate : Mechanical Engineering course 1973 FEATI UNIVERSITY City , Philippines Mechanical Engineering course Affiliations Former member of Philippine Society of Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation of pipes and pumps, problem solver, design of controls for pumps and motors. installation of swimming pool heaters. ",AVIATION " OUTSIDE MACHINIST Summary I am responding, with great interest, to the advertisement for a Carrier Overhaul Network Scheduling position.  I would be an ideal match for this position. I am a 15 year military veteran that served his country with hard work and dedication.  I am looking forward to bringing trades to your company, in addition to my extensive professional experience, I have a ton of experience in carrier overhaul planning, scheduling, and administrative skills. My broad background makes me an excellent candidate for this position. I look forward to meeting with you in person to further discuss my qualification. Thank you for your time and consideration. Work Experience 12/2012 to Current Outside Machinist Company Name － City , State I am skilled in the installation of propulsion machinery, sea valves, steering gear, anchor handling equipment, elevators, pumps, ventilation fans, and weapons systems.  In the process of installing this equipment, experience is gained in the use of math, blueprints, precision tooling, and portable machine tools.  I have also become familiar with the procedures for precision line boring, precision alignment of machinery, bearing fitting, machinery assembly, surface machining, precision reaming, and machinery and weapons testing. 11/1996 to 01/2012 Aviation Ordnanceman Company Name － City , State While assigned to the USS NIMITZ (CVN 68), from December 1997 to March 2004 as a 3M Zone Inspector during a 3 year Refueling Carrier Overhaul period, I was directly responsible for coordinating the efforts between 300 shipyard workers and 25 Navy Officers and Chiefs for over 40 Navy ship zones in which was recognized for maintaining an 85 % on time delivery rate.   While assigned to the USS CARL VINSON (CVN 70), from April 2004 to January 2007 as the Work Center Control Representative for Weapons Department; I prepared, controlled, documented, planned, and accounted for over 250 work candidates required for reentry work onboard the carrier in the shipyard.  Also I coordinated the work activities between the Navy, shipyard, and other subcontractors  for multiple systems and equipment that have been expected and turned over to the Navy ahead of schedule. While assigned to NAS Patuxent River form January 2007 to May 2010 as the Leading Petty Officer of Armament Weapons Support Equipment, supervising 17 military and 12 contract civilians responsible for custody and upkeep of 309 IMRL items valued at $4.7 million.  The 17 personnel assigned process 300 maintenance actions quarterly IAW the Naval Aviation Maintenance Program, to ensure the availability of the Safe and Ready For Issue equipment for 50 tenant commands. ​ While assigned to the USS Harry S. Truman  (CVN 75 ), from May 2010 to January 2012 as the Ship Safety Petty Officer.  Assists the Ship Safety manager in coordinating the implementation of the Navy Occupation Safety and Health (NAVOSH) Program, Traffic Safety Program, Recreational, Athletics and Home Safety Program.  Performs administrative and record keeping functions in support of the command safety organization.  Identify hazards, unsafe work practices, and health conditions.  Assists in the evaluation of workplace hazards, including periodic workplace monitoring.  Prepares various safety and mishap reports, maintains hazard abatement program documentation, and aids in mishap investigations, Highlights  Has been maintaining a Secret level security clearance for over 10 (2002-2012) years while dedicated to the United States Navy.  Has been maintaining a Secret level security clearance for over 3 (2012-2016) years while employed for Huntington Ingalls Industries. Education 09/21/2012 Tidewater Tech School of Welding GPA: 3.83 President's Award: June and September, 2012. Dean's List June and September 2012. 3.83 President's Award: June and September, 2012. Dean's List June and September 2012.   ​ Skills Shielded Metal Arc Weld: Flat, Vertical, Horizontal and Over-head position. Flux Core Arc Weld : Flat, Vertical, Horizontal position.  Administrative, Inspection, Inventory, Maintenance Schedules, Weapons, Navy Publications, Record Keeping, Safety, Schematics, Test Equipment. ",AVIATION " PLANT FULFILLMENT LEADER Summary Dedicated leader with comprehension manufacturing, materials, and inventory experience. Demonstrated the ability to train, manage, and motivate team members to achieve organizational goals and objectives. Highlights Strategic Planning Lean Manufacturing Practices Site Safety Operational Management  Regulatory Compliance Training and Development Procurement and Inventory Control Budgeting and Cost Reduction Experience Company Name City , State Plant Fulfillment Leader 11/2015 to Current Provide manufacturing leadership in the developing, planning, and implementing of  the master schedule. Act on all matters pertaining to schedules, customer status, and inventory. Translate, prepare, and assign meaningful and functional productivity plans to meet established master schedules for customers. Assist in the calculation of detailed schedules for equipment, materials, and manpower with respect to schedule needs versus resource capabilities. Work to control inventory levels, cycle time, machine loads, and other aspects as required to meet schedules. Coordinate production control specialists. Interface between customers and shops for prioritization of shop load to meet customer demands. Interface with suppliers/vendors to assure realistic and timely delivery of hardware to meet schedule requirements. Develop, plan, and manage programs to meet GE purchasing commitments to Sourcing. Manage purchase orders between shop and vendors. Coordinate all production teams' material status, production priorities, and delivery commitments. Effectively communicate to external sources, including shops and revenue sharing partners. Determine measurement systems to be used, inventory levels, schedules, and appropriate system changes. Assist in determining manpower needs to meet facility measurement and budget goals. Company Name City , State Production Specialist: Large Combustors & Rotating Parts 12/2011 to 10/2015 Controlled raw material, ensured the minimization of excess/obsolete inventory, oversaw lean manufacturing processes of a subsection in order to increase inventory turns and deliver product requirements to customers. Tracked, expedited, and managed the logistics of numerous jet engine component parts throughout the manufacturing lines and entire supply chain to meet shipment deadlines. Coordinated daily with suppliers, vendors, union operators, and internal business leaders to support, forecast, prioritize, and improve production flow in accordance with customer demand. Drove material input to ensure on time delivery and output schedules to maximize productivity. Company Name City , State Payer Relations Coordinator 10/2008 to 11/2011 Served as the BWPO central contact for the quarterly submission of International Accounts for review to the BWH International Office. Answered inquiries from the international office, distributed correspondence and payments to appropriate BWPO departments. Managed functions related to the international collection agency utilized by the BWPO; responds to inquiries from the agency, verified payments received on accounts, coordinated paying of collection fee invoices, managed distribution of status reports to BWPO departments. Education Bachelor of Arts : Business Management 2008 Curry College , City , State Business Management Skills APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials, Microsoft Excel, Office, PowerPoint, Word, inventory levels.  ",AVIATION " NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet and Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name of Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name of Microsoft technology] Exceptional telephone etiquette Patient and diligent Troubleshooting proficiency Windows XP/Vista Proficient in AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals by successfully handling more than 80 trouble tickets per week. Experience Network Administrator Feb 2006 to Mar 2016 Company Name Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards. Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Secures network system by establishing and enforcing policies; defining and monitoring access. Reporting network operational status by gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving over the phone, email and remote support to customers. Implementing network security measures to protect data, software, and hardware. Utilizes Active Directory to manage user accounts, create groups, and computer accounts Administering a Microsoft Windows Server network of servers. Investigating problems and then making technical recommendations. Resolving network operational issues. Installing and testing server software on a variety of platforms. Professional Accomplishment: Successfully migrated users and computers from Novell NetWare to Microsoft Active Directory Successfully upgraded Windows Server 2003 Server to Server 2008 Successfully upgraded Windows Server 2008 Server to Server 2012 Successfully upgraded network infrastructure and configured Cisco 2950 switches for 66 Federal Contract Towers in the State of Florida Successfully migrated Computers and users from windows XP to Windows 7. Resolved customer complaints and concerns with strong verbal and negotiation skills. Trained new employees and explained protocols clearly and efficiently. . Troubleshot hardware issues and worked with service providers to facilitate repairs. Created new account, reset passwords and configured access for users. Troubleshot hardware issues and worked with service providers to facilitate repairs. Developed documentation for common processes for both support staff and end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design and Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server ",AVIATION " POSTAL SUPPORT EMPLOYEE Summary Program Manager & Logistics Specialist Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Highlights Logistics Training & Development Safety Compliance Quality Assurance Program Management Policy Development & Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 to Current Company Name － City , State Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics. Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans. Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs. Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability. Weatherization Technician Trainee Jan 2015 to Jan 2015 Company Name － City , State Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise. Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided. Gathered and consolidated technical reports for management while using pertinent data to utilize action plans. Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards. Aviation Mechanic Jan 2005 to Jan 2013 Company Name － City , State Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance. Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability. Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment. Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner. Aviation Repair Supervisor Jan 1999 to Jan 2005 Company Name Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance. Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports. Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City , State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle ""E"" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist ",AVIATION " AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application of risk-management Principles. Learning style assessment. Accomplishments Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME). And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility. Experience Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration. 04/2013 to 01/2015 Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT. 09/2008 to 04/2013 Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment. 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment. Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors. With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's. I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds. Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are. Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course. Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained. Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign. April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines. December 1987 I was certified as an On The Job Instructor (OJTI). November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016. Education Safety Risk Management , 2013 On-The-Job Techniques for instructors , 1992 Controller in Charge Training (CIC) , 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training , 1987 Recertified November 2007 November 2000 January 1992 Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: from August 1983 - January 2016 I am very accomplished OJTI that is able to train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding of ATC Automation processes strong understanding of ATC rules and procedures Expert vectoring and speed control skills ",AVIATION " CONCIERGE/DOORMAN Summary Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills. Skills Friendly & Informative with residents, guests, and staff. Quick to respond. Strong sense of accountability. Achieves business and individual developmental goals. Able to handle medical emergencies & technical problems in a calm and professional manner. Commitment in outstanding customer service. Very flexible work ethic. Experience 11/2014 to Current Concierge/Doorman Company Name － City , State Provided professional and consistent concierge service to residents, visitors and contractors. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Record and deliver messages to residents, management, leasing, and relieving concierge. Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled. Activate or deactivate remotes or keys for guests checking in and checking out. 12/2007 to 11/2013 Aviation Ordnanceman Company Name － State Handle and service weapons and ammunition carried on Navy aircraft. Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems. Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets. Service bomb, missile and rocket releasing and launching devices, and service aircraft guns. Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities. 01/2005 to 11/2007 Office Assistant Company Name － City , State Perform receptionist duties when needed. Maintain trusting relationships with suppliers, customers and colleagues. Sort and distribute mail in a timely manner. Resolve office-related malfunctions and respond to requests or issues. Create and update records ensuring accuracy and validity of information. Education and Training Sep 1999 High School Diploma : International Business Jacqueline Kennedy Onassis － City , State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist ",AVIATION " GRADUATE ENGINEER Summary Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization Experience 03/2014 to Current Graduate Engineer Company Name － City , State Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards. Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions. Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects. Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets. Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project. Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities. 07/2012 to 08/2012 Summer Aviation Intern Company Name － City , State Assisted the Port Authority's Manager of Structural Integrity. Presented summaries of engineering reports to PA technical and non-technical staff. Compiled and organized Safety and Priority Repair data from numerous inspection reports. Inspected bridge components alongside members of Port Authority's Engineering Division. Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates. Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building. Education Present Master of Science : Civil Engineering New Jersey Institute of Technology － City , State Civil Engineering October 2013 Bachelor of Science : Civil Engineering Rutgers University － City , State Civil Engineering 3.7/4.0 Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent in Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing ",AVIATION " LEAN SIX SIGMA BLACK BELT Summary Highly skilled and trained professional with over a decade of experience in Administrative, Supply, Security, and Counseling. Highlights Lean Six Sigma Black Belt Logistical Supply Chain Management Adobe Reader Microsoft Word Secret Clearance Strong verbal communication Small arms weapons specialist Firearms safety training Trained in defensive tactics Lean Six Sigma Green Belt Certified Microsoft Office Microsoft Excel Microsoft Power Point Effective team leader Supply and logistics planning Extremely organized Accomplishments Received Global War on Terrorism Service Medal. Received Global War on Terrorism Expeditionary Medal. Received Afghanistan Campaign Medal. Received 2 Good Conduct Medals over 13 year Military Career. Received Meritorious Mast while serving as the Supply Night Crew Supervisor during 6 month deployment to Afghanistan. Received Certificate of Commendation while serving as the Supply High Priority Expediter. Received Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Received 2nd Certificate of Commendation while serving as the Supply Accounting Division Subject Matter Expert. Experience Company Name City , State Lean Six Sigma Black Belt 09/2012 Responsibilities include: Demonstrating team leadership, understanding team dynamics and assigning team member roles and responsibilities. Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles. They have basic knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools. Company Name City , State Aviation Supply Specialist 09/2007 to 03/2015 Perform all functions related to providing aviation peculiar supply support, to include financial management, inventory management, material management, facilities and storage management, personnel staffing, and requisitioning procedures. Duties include validation of customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, and processing and delivering material in accordance with all government regulations and procedures. In addition, aviation supply specialists have an understanding of acquisition procedures, provisioning and requirements determination, material handling procedures, and fiscal accounting and purchasing procedures in accordance with Federal Acquisition Regulations. Company Name City , State Nuclear Security Officer II 07/2005 to 09/2007 Access and visitor control officer; to verify and issue the correct credentials and TLDs. Armed search officer and armed vehicle search officer; search of individuals and vehicles for prohibited Alan W. outlined in Nuclear Regulatory Commission (NRC) Reg. 10CFR73.55. Armed mobile and armed interior patrol officer; maintain surveillance over assigned areas, responding to alarms and emergency situations and accurately reporting on scene assessments to the Security Control Center. Armed escort officer; responsible for escorting and controlling non-licensee and emergency vehicles and occupants. Armed response force; stop adversary action threat against SSES. To prevent penetration into vital areas and to prevent radiological sabotage by use of deadly/non-deadly force. Armed weapons control officer; inventory, inspection and clearing of weapons. Ensure safe handling of weapons during issuance and return. Armed emergency access; to provide all emergency vehicles (ambulances & fire trucks) and emergency personnel to include LLEA (local law enforcement) first aid responders and fireman. Respond to first aid and fire emergencies. Company Name City , State Aviation Maintenance Administrative Specialist 06/2001 to 06/2005 Maintain aircraft log books, naval aircraft maintenance publications/files, and prepare reports, logs records, directives, and correspondence in an aircraft maintenance and repair activity. Training as data processing equipment operators, perform duties on data entry equipment, and supervise the maintenance administration functions within the unit. Set up, operate, and perform minor maintenance on Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware and its associated remote peripheral subsystems. Analyze control charts, program maintenance and man-hour statistical information to aid the maintenance managers and logisticians in the performance of their assigned tasks. Education Certificate : Basic Intructor 2012 Department of the Navy , City , State , United States Certification : Lean Six Sigma Green Belt 2012 Department of the Navy , City , State , United States Certificate : Lean Six Sigma Black Belt 2012 Villanova University , City , State , United States Certificate : Logistics Supply Chain Improvement Practitioner 2011 Department of the Navy , City , State , United States Skills accounting Adobe Charts Data entry Data processing Financial management Inventory management Team leadership Logistics Management Information System Naval, enterprise Personnel Development Purchasing Trainer ",AVIATION " ASSEMBLY MECHANIC Summary Aircraft Mechanic with 16  years experience. Extensive background in rotary wing and fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP and EWI programs Blueprints Fiberglass, composite and sheet metal Fuel Systems Powerplant Blade Track and Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One for the success of the shop I supervised. The second for my Quality Assurance duties. Experience Assembly Mechanic 09/2014 to 08/2016 Company Name City , State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader of a 3 man team, installing aft fuselage belly skins with minimal quality defects and under the required bar line, at a move rate of (2) units a day. Flight Inspector 10/2010 to 06/2013 Company Name City , State Functional Test QAR V-22/UH-1/AH-1Z Performed audits on numerous functional test procedures to include: line clearance inspections, final inspections of component installation. Trained new Inspectors in procedures and aircraft systems. Tracked and maintained aircraft serialization logs. Assembly mechanic for V-22 final assembly. Installed major aircraft components such as engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 to 10/2010 Company Name Supervised 60 maintainers. Performed scheduled and unscheduled flight line maintenance of 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis and rotor tracking systems certified. Performed work center audits on tool control, maintenance publications, FOD program and safety. Flightline Troubleshooting Knowledgeable in hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire and wheel maintenance and fuel systems. Overhauled F-110 GE Powerplants for the Navy's fleet of F-14's Overhauled F-404-GE-400 and 402 High Pressure Compressor modules for the Navy's fleet of F-18's Collateral duty inspector for both engine platforms. 05/1999 to 09/2000 Company Name City , State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced to aircraft systems and functions. Education and Training High School Diploma 1999 Skills Flightline Maintenance  Intermediate Maintenance Inspection Assembly  ​ ",AVIATION " FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning from the US Navy to civilian professional with previous experience in criminal justice-- Highly motivated to leverage ten years of combined experience and education and achievements to a long-term service. Homeland Security Professional who prides in the well-being of all citizens and executes each task with precision and detail. Highlights CPR and Child CPR Training Emergency Planning & Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety and Security Background in Supervising/Management Critical Thinking Firearms Safety & Handling Judgment and Decision Making Personnel and Human Resources Active Listening Experience Force Analyst May 2013 to Current Company Name Developed and led training programs in preparation for combat. Served as custodian of classified documents for high-ranking officials while sorting and routing incoming correspondence and messages. Maintained 100% accountability of all assigned equipment worth more than $120,000, while tracking personnel and supplies within the command. Communicated urgent orders and directions effectively to team of 20+ personnel. Prepared reports and correspondence: determine requirements for requisition and control issue of change kits; requisition departmental instructions, forms, and technical data; organize, maintain, and operate technical libraries; perform others duties as required when attached to organization, intermediate, and department maintenance activities or aviation staff command. Currently working in a position that is generally held by a seasonal administrative assistance taking care of ingoing and outing going calls. The setting up of Video Teleconfence and making orders on the Defense Travel System. Developed a cost-saving algorithm to identify corrosion treatment, and special inspection documentation. Process streamlining verified 239, 967 records and quickly identified those with incorrect documentation. Lead Navy command Navy and Marine Corp Relief Society by raising 13.644 for active duty services member in need of financial assistance. Aviation Maintenance Admin/AZ1 March 2009 to May 2013 Company Name Ensured system security, database integrity and configuration management was maintained. Supervised other enlisted active duty members in training while overseeing various job tasks of others. Optimized NALCOMIS OMA activities and Naval Aviation Logistics Data Analysis for configuration changes, technical directives, work orders, and flight documents. Operate and manage the Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of Naval aircraft and related aeronautical equipment. Planned programmed and coordinated scheduled and unscheduled maintenance tasks and the incorporation of changes and modifications on/to aircraft and equipment. Correctional Officer March 2005 to March 2009 Company Name － City , State Physically restrained individuals when disturbances required physical intervention. Escorted inmates to and from cells, court, hospitals and medical appointments. Maintained the custody and control of 114 inmates housed in maximum security unit. Observed behavior of residents individually and in group Established healthy relationships and maintained professional boundaries with resident offenders in the institution. Prepared, processed and maintained forms, reports, logs, records and activity journals. Recognition & Awards Navy and Marine Corps Achievement Medal. Company Name Certificate of Appreciation. Education Masters of Arts : Homeland Security & Intelligence Studies Homeland Security & Intelligence Studies Degree BA : Homeland Security , 7/28 /14 Ashford University － City , State Homeland Security AAS : Process Technology , 5/25/08 Lee College － City , State Process Technology Certified in first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I - Correctional Officer Additional Trainings: - Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer for Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video ",AVIATION " LEAD AEROSPACE ASSEMBLER Summary Accomplished and highly motivated aerospace assembler/technician with a solid history of achievement in completing large structural assemblies, micro/miniature component repair and cable repair for rotary and fixed-wing aircraft platforms. Proficient in interpreting blueprints, working with others and meeting production deadlines. Seasoned leader with experience in tactfully communicating with others in order to train them to be competent at their job. Skills Critical Thinking                  Decision Making Hand/Power Tools Thoroughly Inspects Work Problem Solving Time Management Troubleshooting Experience Company Name City , State Lead Aerospace Assembler 06/2016 to Current Trained and led a team of six assemblers to quickly and efficiently build landing gear beams Ensured all equipment was properly installed and working correctly. Planned work and determined appropriate tools and equipment needed for the workday.  Processed work orders and prioritized jobs. Communicated with prior shift to assess work needs for the day. Company Name City , State Aviation Electronics Technician 09/2011 to 10/2015 Adjust, repair, or replace malfunctioning components on assemblies or circuit boards by using hand tools or soldering irons. Test and troubleshoot instruments, components and assemblies, using multimeters. Connect components to assemblies such as transformers, relays, switches, in-flight refueling systems, etc. Read and interpret maintenance manuals, technical publications, and engineering diagrams to determine the feasibility and method of repairing defective components. Keep records of maintenance and repair work. Coordinate work with engineers, technicians and other aircraft maintenance personnel. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Education and Training Administration of Justice 2018 College of the Canyons , City , State Projected Graudation Date: Summer 2018 Certificate 2012 Naval Fleet Training Center , City , State Micro-miniature Electronics Repair Certificate 2011 Center for Surface Combat Systems , City , State Miniature Electronics Repair Certificate 2011 Naval Air Technical Training Center , City , State Aviation Electrician's Mate Strand High School Diploma 2010 Diamond Ranch High School , City , State ",AVIATION " INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 to Current Company Name － City , State Conducted student training Administering Maintenance instruction in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Administered performance evaluations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Prepared and reviewed lesson plans, course materials, references, training aids, briefings, slides, and presentations in all airframe systems associated with the UH-60 A/L helicopter in a combination of subjects to include: Construction & Mission Capabilities, Contemporary Operational Environment, Shop and Flight Line Safety, Hazardous Material Program, Common and Precision Tools, Hardware and Safety Devices, Ground Support Equipment & Aircraft Ground Handling, Troubleshooting, Functional Users Manual for the Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical and Fuel systems, Main Rotor system, Tail Rotor and Drive systems, Power Plant, Hydraulics and Flight Controls, Utility systems, Inspections and Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation for Shipment, Quality Assurance and Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay to contact this Supervisor: Yes. Maintenance Supervisor July 2011 to November 2012 Company Name － City , State Managed and coordinated maintenance/production activities of 30 subordinates. Supervised and provided technical guidance to maintenance personnel performing UH-60 A/L aircraft and subsystem maintenance and evaluated maintenance operations and facilities for compliance with directives, technical manuals, work standards, safety procedures, and operational policies. Demonstrated continuous effort to improve operations, decrease cycle time and streamline work processes. Technical Inspector August 2010 to June 2011 Company Name － City , State Inspected, monitored, observed and evaluated maintenance operations to ensure compliance with the latest version of maintenance manuals and to ensure that all documentation is thoroughly and accurately researched and accomplished. Reported deficiencies and recommended corrective actions. Ensured established standard procedures are observed for conducting ground tests and preflight, daily, scheduled and unscheduled, special and conditional inspections as well as for safety-related matters such as coordinated efforts to enhance safety, accident prevention, safety stand-down programs and procedure interpretations. Responsible for the overall operation of the Inspection Department and as such, had final authority to the releasing of airframes, engines, appliances and component parts. Quality Assurance Evaluator June 2007 to June 2010 Company Name － City , State Served as a Quality Assurance Evaluator (QAE) for the Aviation Center Logistics Command, involving the Aviation Maintenance contract. Supported the Aviation Training Brigade (ATB) commander's mission to train Army aviators by acting as a liaison between the ATB and the maintenance contractor, coordinated logistical requirements and monitors contractor performance. Coordinated between ATB and the contractor to resolve any difficulty encountered with maintenance techniques, work accomplishment, technical compliance with directives, or any other support requirements allowed within the contract specifications. Implemented the Contracting Officer Representative's (COR) quality assurance plan by performing quality assurance plan by performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) and evaluations of contractor performed aircraft maintenance and repair (Aircraft Availability Inspection (AAI) in support of organizational and intermediate maintenance on aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay to contact this Supervisor: Yes. Education Technical or Occupational Certificate : 3 2009 North Central Institute － City , State , United States GA-101 General-Airframe Job Related Training: Instructor Certification for UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals of Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality & Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference ",AVIATION " FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional with 26 years' experience working in the military sector including 20 years' operating in a supervisory position. Tracked and managed U.S. Navy and Marine Corps aeronautical logistics assets performing above and beyond the requirements of the Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, and quality assurance. Outstanding leader and team builder; established and managed programs; coached and mentored personnel. Exceptional technical and technology skills. BA in Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 to Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, and training for 7 diverse tactical aviation units comprised of more than 48,400 Naval aircraft systems, parts and publications worth more than 11 billion dollars. Organized and managed compliance, inspections, and repairs for more than 19,500 logistic components installed on 130 U.S. Naval aircraft and ejection seats and 260 engines. Generated and released over 400 critical U.S. Naval aircraft, engine, and summary analysis reports for 130 aircraft, ejections seats, and 260 engines to assist higher headquarters in strategic planning. Developed numerous spreadsheets that assisted the Marine Corps Aviation Branch to streamline the in-service repair process for 130 U.S. Naval aircraft and increase asset readiness goals by 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary to conduct combat operations. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans. Develops and directs one or more work streams of cross-functional store planning projects in all formats. Directs Associates, including managers, on process and procedures for Facility set-up projects, including reviewing new modular plans, planning merchandise placement based on modular requirements, and advising on assigning additional staff to assist to ensure Company and Facility goals are met. Drives and monitors sales and project budget. Drives the implementation of real estate plans for project facilities (for example, remodels, new stores, relocations, new formats, expansions). Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards. Additional Information U.S Marine Corps. 01/2012 to 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City , State Managed project logistics for Naval aviation and ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation for compliance and accuracy. Provided functional and follow-on support for software systems and assets tracked U.S. Marine Corps. 01/2002 to 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City , State Maintained Government Aviation Logistics Information Systems and databases. Scheduled, tracked, and requisitioned aircraft components and systems for Naval Aviation compliance. Performed data entry screening for compliance of U.S. Naval aircraft, ejection seat, and engine repair compliance. Developed and maintained aviation metrics, logistic reports, process documentation, and safety records to support unit operations and planning. Gathered, organized, and analyzed aircraft logistics component discrepancies to develop solutions. Developed logistical training procedures, guides, and course materials, such as handouts or visual aids. Oversaw all safety standards, occupational safety, and safety affairs on the job. 01/1987 to 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems and databases. Distributed maintenance schedules and logistics work orders to the maintenance departments. Verified source logistics data for completeness and accuracy. Computed and analyzed aviation logistics data, using statistical formulas, computers, and calculators. Completed configuration management actions such as compliance discrepancies during flight operations, special logistics inspections, and conditional inspections relevant to aircraft systems and components. Developed, interpreted, and tracked the timely aviation logistics data and reports to support the unit's strategic goals and milestones. Education and Training 2015 Bachelor of Arts : Human Resources Management Business Administration Ashford University － City , State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City , State Ethics Training for Acquisition Technology and Logistics 2012 Defense Acquisition University West Regional Campus － City , State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course Lean Six Sigma Yellow Belt Course Lean Six Sigma White Belt Course US Department of the Navy － City , State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing ",AVIATION " SENIOR WARRANT OFFICER ADVISOR Summary A dedicated and experienced Personnel Manager, Education Administrator, trained in Blackboard development, technical writing, Graduate level platform teaching, and flight instruction. Works well with people at all levels of the organization, including stakeholders, customers, and outside vendors. Self-motivated, innovative, and goal-oriented management professional committed to project accomplishment. Dedicated team player, skilled at mediation and conflict resolution. Flexible Operations Officer and Supervisor, driven to manage the design and development of new training programs and modify existing curricula to meet the needs of participants. Training Instructor, who helps participants obtain knowledge and skills required to thrive in a fast-paced setting. Highly organized Subject Matter Expert in aviation operations and extremely successful at managing people and time. Offers prompt feedback on training assessments, participant behavior, and the overall effectiveness. Professional, detail oriented, administrator motivated to drive projects from start to finish as part of a dynamic team. Skill Highlights Upper-level management Project management Strategic planning Quality management Tactical-level analysis Reconciliation budget management Administrative management Logistics management Conflict resolution Secret security clearance Exceptionally organized Excellent team-builder Analytical Strong attention to detail Technical writing Effective time manager Training specialist Certified Instructional technologies knowledge Accomplishments Managed the complete redesign of the Aviation Warrant Officer Advanced Course, improving the professional education for Army Aviation. Developed a Blackboard interactive Aircrew Training Program, reducing administration requirement by half. Developed aviation track-specific training for instructor pilots, increasing their instructional and resource management efficiency for all of Army Aviation. Revamped the training strategy for the organization's overwater and crewmember qualification programs, reducing training time by 40 days 6o flight hours. Managed a special operations flight detachment in multiple regional commands throughout Afghanistan, coordinating and executing over 250 Air Assault operations while amassing over 3100 accident free flight hours. Developed the standard operating procedures for conducting Low Cost Low Altitude operations adopted by the 101st Aviation Sustainment Brigade, which improved the efficiency of hazardous aerial resupply operations. Experience Senior Warrant Officer Advisor 05/2016 to Current Company Name City , State Supervisor: Joseph Hodgson; joseph.j.hodgson.mil@mail.mil Responsibilities: Served as a senior training manager, responsible for course management documents, Programs of Instruction, Course Administrative Data, Individual Training Plans, and training materials to include: lesson plans, audio visual aids, computer assisted instruction, computer based instruction, training support packages, student evaluation plans, test items and multimedia products. Ensured the integration of professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Aviation (enlisted, officers, and warrant officers career fields). Performed and oversaw analysis, design, development, and evaluation of courses. Led needs analysis for long-range training plans/requirements; conducting threat, doctrine, and mission analysis involving literature review and data collection to compile total task inventory. Conducts job/duty analysis to establish total individual task inventory and performs critical individual task analyses to identify task performance specification. Prepares written reports, identifying problem areas and viable solutions for the development of recommendations to modify course curricula, training material, instructional techniques, etc. Aviation Warrant Officer Advanced Course Manager 04/2015 to 05/2016 Company Name City , State Supervisor: Daniel O'Donnell; Daniel.j.odonnell8.mil@mail.mil ​ Responsibilities: Supervised and certified instructional faculty and staff; ensuring they remained current with interactive multimedia, advanced educational and technology techniques. Provided development counseling and mentorship for faculty and staff, which facilitated team cohesion throughout the organization. Mentored teachers through non-evaluative, non-judgmental coaching that builds self-directedness and internal capacity for planning, self-assessment and reflection. Managed program of instruction, ensuring the successful implementation and continuation of the academic program. Assessed education needs to address the school's student achievement priorities/goals across various groups through design, development, and administration of multiple data collection methods (e.g.surveys, questionnaires, and observations). Analyzed courseware to identify training and education gaps, and provide guidance and direction for the development of intervention strategies and incorporation of rigor. Enforced and ensured program followed organizational and federal guidelines, specifications, policies, and procedures. Provided direct oversight and vision for the programs technological or educational needs and goals. Secured funds through annual budget meetings, grant writing and other means. Collected and analyzed feedback data to determine effectiveness and feasibility of courseware and technology. Aviation Warrant Officer Advanced Course Senior Small Group Leader & Instructor/Writer 05/2013 to 04/2015 Company Name City , State Supervisor: Kevin Ryan; kevin.e.ryan8.mil@mail.mil ​ Responsibilities: Developed a collaborative model of co-teaching, observation, dialog, and lesson demonstration to analyze and reflect on practices to promote quality instruction and positively affect student learning. Provided interactive distance and resident multimedia instructional research, design, development, implementation, training, and assessment capabilities within the United States Army Aviation Center of Excellence (USAACE). Integrated professional knowledge of theories, principles, and techniques of education, new instructional technology, and doctrinal and organizational changes for Army Aviation career fields. Instructed training covering flight planning and reporting, aircraft scheduling and movement, tactical procedures, flight records, and administration. Established training methods, techniques and tools in order to design and develop training courses and materials, evaluate training programs, and complete special projects. Managed individual segments of procurements, providing clear, detailed, and specific instruction, as the organization's purchase cardholder. Battalion Standardization Pilot 06/2012 to 05/2013 Company Name City , State Supervisor: Scott Halter; scott.m.halter.mil@mail.mil ​ Responsibilities: Advised the commander on the need for new and/or revised policies and makes policy recommendations based on data and input from staff and advisory committees. Conducted special studies requested by the Commander. Provided advice and leadership to company commanders and instructor pilots regarding employee development. Directed the employment and assignment of new pilots and coordinated training activities. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Evaluated work performance of subordinates. Arranged for the evaluation of each staff member and identifies appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Company Standardization Pilot 06/2010 to 06/2012 Company Name City , State Supervisor: Christopher Klick; Christopher.e.klick.mil@mail.mil ​ Responsibilities: Managed and provided technical supervision on the organizations Aircrew Training Plan (ATP), comprised 90 employees. Evaluated work performance of subordinates. Advised the commander regarding the leave, classification, retirement, resignation, promotion, suspension of assigned pilots. Arranged for the evaluation of all employees and identified appropriate opportunities for continued professional development. Identified developmental and training needs of employees, providing or arranging for needed development and training. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Developed and managed an accelerated program of instruction for aerial gunnery, which successfully trained and qualified employees in a 1/3 of the normal time; saving the organization an estimated $100K. Senior Instructor Pilot, Training Instructor, & Instrument Examiner 12/2003 to 06/2010 Company Name City , State Supervisor: Paul Flanagan; paul.r.flanigen.mil@mail.mil Responsibilities: Supervised training and education for 40 employees. Maintain employee's Individual Aircrew Training Folders, responsible recording and cataloging of essential training information. Identified developmental and training needs of employees, providing or arranging for needed development and training. Evaluated work performance of subordinates. Planned and executed over 250 complex operations, requiring the coordination with joint military and State organization. Managed challenging flight operations all over the world. Managed a remote, surgical strike force of 20 personnel and $156 million of equipment, responsible for the transportation of personnel to multiple hazardous locations. Developed the operational procedures for conducting Low Cost Low Altitude (LCLA) aerial resupply, resulting in the organizations improved efficiency and operational fuel cost savings of $4,750. Maintained a high level of technical and tactical proficiency in all aspects of helicopter operations. Facility Training Manager 09/1999 to 10/2002 Company Name City , State Supervisor: Luis Labrador; luis.j.labrador.mil@mail.mil Responsibilities: Supervised programs, to train and evaluate traditional Aeromedical Evacuation Technician proficiency and competency, and provide ground and flight instruction for developing and upgrading the skills of traditional Aeromedical Evacuation Technicians. Planed, organized, and implemented programs, policies, and procedures designed to ensure unit readiness for wartime tasking capability. Established and was responsible for on-the-job (OJT) training, the sustainment-training program for junior personnel, proficiency training, and acted as trainer and certifying official. Provided emergency care as required to stabilize patient and arrange for transfer of care to an appropriate facility for the level of care needed. Worked closely with allied health professionals to utilize and coordinate the services of other health care professionals in the management of the patient's medical, physiological and social issues. Medical Supervisor 01/1996 to 09/1999 Company Name City , State Supervisor: Kevin Higley; kevin@cdcmedical.com Responsibilities: Responded to accidents and other emergencies involving injury and illness, which sometimes may be life threatening. Provided prompt initial care to significantly increase patient survivability and reduce the possibility of long-term serious injury. Performed basic emergency medical treatment. Administered cardiopulmonary resuscitation on patients through various techniques such as, intravenous (IV) insertion, intubation and drug administration. Operated emergency or patient transport vehicles. Education Bachelor of Science : Aeronautics 07/2015 Liberty University City , State , United States 158 Semester hrs. 4.0 GPA Professional Affiliations Life Member - Disabled American Veterans Member - Army Aviation Association of America Life Member - Order of Saint Michael Interests Coaching youth athletics Outdoor activities (e.g. hunting, fishing, hiking) ​ ​ Qualifications Commercial Pilot License CH-47D Instructor Pilot CH-47F Instructor Pilot Rotary-Wing Instrument Flight Examiner National Registry Emergency Medical Technician - Basic Advanced Cardiac Life Support Provider Prehospital Trauma Life Support Technician Department of Transportation National Highway Traffic safety Administration emergency Vehicle Operator Army Basic Instructor Small Group Instructor Trainer Facility Training & Development Specialist Survival Escape Resistance & Evasion Blackboard Instruction 101 Additional Information Published Works: Aviation Digest Volume 4/Issue 1, March 2016, Aviation Warrant Officer Advanced Course: Honing Army Aviation's Primary Warfighters. Army Aviation Association of America Magazine, March 2016, Aviation Warrant Officer Advanced Course Restructure. Flight Hours: Total Flight Time - 3200 Total NVG Time - 2182.4 Total Flight Instructor Time - 1284.7 Total Instrument Instructor Time - 115.6 Total Pilot Hood, Simulator & Weather Time - 432.8 Total Combat Mission Time - 1892.9 Awards: Meritorious Service Medal - 2 Air Medal - 6 Software: Aviation Mission Planning System Army Training Requirements & Resources System Aviation Resource Training System Centralized Aviation Flight Records System Resident Individual Training Module System Falcon View GPS Flight Procedures HTML/HTML5 ",AVIATION " AIRCRAFT SALES Professional Summary I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and our society as well. Areas of expertise include investigative policy research and Statistical Analysis, proven ability to interact effectively with employee and the public in a professional manner. Great team leader with strong organizational skills and formidable work ethic. Seventeen years construction management experience, with industrial and commercial construction jobs valued from four million to hundreds of millions of dollars. Last six years of construction as an owner operator of an Industrial Welding Company. Retired from Ironworkers Local Union 118 Sacramento on December 7, 2001. Went back to school to Utah Valley University in 2005 received a Bachelor degree as a Professional Pilot and A Master's Degree from Arizona State University on December 19, 2012 with a Master's of Science Technology Aviation Management (Human Factors). Supervisory Skills Able to multitask in different areas:Crew resource managementGroup team leader Aviation Research and Statistical Analysis Task oriented to help improve safety and efficiency in day ­ to ­ day operations. Proficient with the FAA and Department of Transportation standards and regulations that cover Flight rules (FAR and CFR (s)) and Public Airport policy Competent in computer data processing concepts Proficient with verbal communication and visual communication techniques for various programs. Professionally educated to gather information about the human abilities, limitations and characteristics and applying it to tools, machines, systems, tasks, jobs, policies, and their environments to produce a safe, comfortable and effective work environment. Competent to better understand how humans are able to safely and efficiently integrate with technology. With this knowledge one can translate this experience into design, training, standards and policies and to help reinforce individual performances Well versed with, SPSS, Excel, Power Point and some R. Skills Work History 02/2013 to Current Aircraft Sales Company Name – City , State Research aircraft in various advertisement media. Investigate currency of aircraft within the FAA aircraft data registry. Research and investigate if each aircraft is compliant to FAA (FARS and CFR)/DOT standards. Research and analyze each component on each aircraft. Research and investigate aircraft bluebook for price differentials. Help create an appraisal for each aircraft. Photo each aircraft and their respective log books for the use of advertisement and to make sure the records are current with proper maintenance and proper weight and balance. Help with advertisement and facilitate the sale of each aircraft. 01/2012 to 05/2012 Internship Company Name – City , State Airport Safety Inspections (Daily, Weekly and Monthly)  Investigate, research and analysis of loss of customer retention and fuel purchase income. Uphold current State Aviation Laws Revision and New Aviation tax laws Investigate, research and analysis of loss of customer retention and fuel purchase income. Authored a new written policy for Line Crews Safety Gear (Vest) and designed them Hess Steel Company ­ C- 60 Licenses. Owner - Operator Company Name Supervised and directed crews from four to twenty­seven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised and managed crews from 3 to 40 men. Supervise Jobs from tens of thousands to multi­million dollars buildings. Supervised on ­ Powerhouses, High Rise buildings, Construction of State Prisons, Highways, Water Treatment Plant, Bridges, and Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement of codes and safety regulations Read structural engineering drawings Job site supervision & safety Workflow & project scheduling. Education Graduate Degree : Arizona State University (ASU) - City , State Master : Science Technology Aviation Management - Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management - Human Factors GPA: 3.5/4.0 Applied Project - (FAA Sponsored) - Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety and Human FactorLaw and EthicsIntermed StatisticsAirport Planning and DesignResearch Techniques and Applications 4 2010 Bachelor of Science : Aviation Science Aviation Utah Valley University (UVU) - City , State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works of 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety and Professional SeminarsIntroduction to Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory of Instruction 4 2008 Certified InstructorAir Traffic Control : General Education Columbia College - State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College - City , State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time for King Air B200. Train at Mather Air field with Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt in Tae Kwon Do Coached Pop Warner Football team to a Super Bowl Championship. Went back to school in 2005 ­ 2012 and received my Bachelor and Master's degree in Aviation Enjoy the outdoors, spending time with my family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer with Tuolumne Recreation Department Coaching ­ Soccer, Baseball, and Football. Coached Middle School Boys/Girls Basketball (6th, 7th, & 8th graders) ",AVIATION " PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified ",AVIATION " FINANCIAL TECHNICIAN Summary Diligent and driven Financial Technician who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments   Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Auditing   Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Training   Responsible for providing vision and guidance to a group of 8 employees, training them on sufficient project plans and procedures. Supervision Trained civil service workers to perform general warehouse duties to Trident Refit Facility standards. Experience Financial Technician 05/2010 to Current Company Name City , State Verified and reconciled budget accounts for 8 various class submarines totaling over 20 million dollars annually. Reviewed and updated daily, and monthly BOR (Budget Operating Report), and OPTAR (Operating Target Report). Perform weekly safety training and maintain a safe working environment for 8 personnel during normal working hours. Ensure all obligated expenditures are in agreement with the monthly financial, and unfilled order listings. Utilize the following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine and Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 to 05/2010 Company Name City , State Performed various duties that involved analytical or managerial work associated with receiving, handling, maintaining and controlling material. Controlled the combination to the walk in vault were Classified Material is kept until properly turned over to the appropriate personnel. Handled and stored the following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees on the safe use of MHE (Material Handling Equipment) while offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 to 10/2006 Company Name City , State Review and place emphasis on various management reports and computer files for identification and correction of errors/exception codes; make judgmental decisions on the analysis of each issue involved; choose a course of action to resolve, correct, and update Submarine Logistic Database (SLDB) information. Work independent, communicate and liaison with Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, other government and commercial agencies as well as the global submarine community. Worked as Boat Monitor for 2 Trident Submarines. Job also consisted of performing requisitions boat drops, monitoring submarine requisitions, updating current status and completion data. Order and tracking high priority requirement for timely completion of submarine refit and emergent repair period. Interpret and apply instructions and related data, i.e., Federal, Department of Defense, and Naval Supply System /regulations, policies, methods, and procedures related to inventory management, traffic, storage and issue processing. Responsible for material management such as: initial planning, provisioning and requirements determination; acquisition and distribution; accountability; and ultimate issue for consumption, retention or disposal. Knowledge of acquisition processes, automated records and control systems, carcass tracking, material substitution criteria as well as storage, issue and disposal processes is required. Database Administrator, Aviation Storekeeper Second Class 03/1999 to 03/2003 Company Name City , State Database Administrator for the Naval Aviation Logistic Command Information System (NALCOMIS) aboard the USS Kearsarge (LHD-3) for 3 years. Assigned to the Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered from the Marine Group Aviation and ground support using various supply systems and listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections of 12 storerooms throughout the ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) into Aviation Intermediate Maintenance Depot (AIMD) for repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts and purchasing, knows types, uses, and purpose of appropriations and funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, and publications; tracks status of requisitions from cradle to grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains and interprets reports and records; prepares open purchases documents; applies regulations to maintain the security of materials or documents; and redistribution and disposition of government assets. Send Depot Level Repairable (DLR), to DRMO, ATAC, and various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 to 12/1998 Company Name City , State Performed duties as issuing material to the squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support and customer service for 8 Aircraft tenant commands attached to the base including one Top Secret aircraft Squadron. Expedited material on high priority listing. Maintaining liaison with the military and federal supply sources and commercial manufactures and vendors for resolution of material problems and expediting material delivery. Determining material and services availability with the aid of management reports and computer inquiries for system and non-system material and service requirements. Coordinate with the customers to identify priority jobs and material requirements. Identify, analyze, and prepare applicable research data via PC input/output for System/Program deficiencies and changes and refer this data to Branch Supervisor. Pulls and issues stocked material from various warehouse locations. Operates Material Handling Equipment and Government Vehicles through one ton. Prepared messages, reports and other written correspondence pertaining to operational and technical matters within the Supply Department. Package and provide transportation for urgent material shipments incoming/outgoing. Issue government Bills of Lading. Performs related duties including quality control coordination tasks required to ensure the quality of products/services resulting from work performed. Receives, inspects and accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 to 12/1995 Company Name City , State Processed an average of 300 requisitions per month for a anti-submarine squadron for the upkeep of a fleet of 10 aircraft. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting and reconciliations. Facilitated month-end close processes, invoicing, journal entries and account reconciliations. Created monthly reports for records, closed terminated records and completed chart audits. Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Inspected aircraft for defects and malfunctions, according to pre-flight checklists. Coordinated with airport vendors regarding fueling and catering logistics. Issued travel and hotel vouchers for pilot and aircrew for long distance flights and canceled flights due to maintenance. Developed and created a more effective filing system to accelerate paperwork processing. Education BACHELOR OF SCIENCE : Adult Work force Education 2015 Valdosta State University City , State , United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis in ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member of Evergreen Missionary Church Mass Choir Member of Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written. ",AVIATION " SIMULATOR TECHNICIAN Summary Experienced Electronic Technician with extensive knowledge in A/C and D/C theory and troubleshooting skills and technique. Avionics specialist in theory of operation and repairs. Highlights AC/DC power and control systems Electro-mechanical proficiency Digital circuitry Branch circuit wiring Sub-panel installation Excellent written and verbal communication skills Superior troubleshooting skills Test equipment operation Diagnostic testing Accomplishments Electrical Wiring   Worked to meet current FAA electrical codes and company guidelines. Installed wiring and electrical appliances for commercial and military aircraft with a 40% ahead-of-schedule rate. Scheduled and tracked all repairs. Supervised team of three staff members. Mounted assembled components on circuit board at a rate of 100 per shift. Served as an expert in troubleshooting and repairing state-of-the-art electrical and electronic systems. Experience Simulator technician April 2013 to May 2014 Company Name － City , State Flight instruments Installation and repair. Installing avionics LRU's and Flight gauges on flight line. Interpretation of blueprints and schematics. Installation of Avionics equipment.(AFCS, HSI, ADI, HUD, ETC..) Theory of operation of Avionics systems and Test sets. Installation of harnesses in aircraft. Completing modifications and upgrades. Rewiring cannon plugs. Cockpit experience on citation 2,3,7, citation Excel, citation ultra bravo, CRJ 700-900, UH-60, CH-47, 737, Gulfstream 3-5, Lear 31A, King air 350, Beach jet 400, Global express. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Ran cycle checks of electromechanical systems consisting of multiple integrated circuits. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Aligned and tuned complicated inter-related circuits and electromechanical systems. Avionics technician January 2012 to January 2013 Company Name － City , State Maintained CRJ-700,900 IAW FAA standards and procedures. Repaired and replaced Avionics equipment as required for proper functionality of aircraft. Trained for A&P license under supervision. Prepared equipment for all operations. Verified that all required information was readily available and displayed correctly. Tacked maintenance actions and completed records. Aligned and tuned complicated inter-related circuits and electromechanical systems. Constructed and tested electronic circuits and installed point-to-point wire harnesses and connectors. Tested and repaired electric motors, variable frequency drives, alarms and control systems. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Entry Avionics mechanic January 2007 to January 2008 Company Name － City , State Wire Stamping and Cannon plug Termination and routing. Installation of wire bundles and termination of grounding blocks. Boeing 737, Airbus A320. Interpreted electrical and mechanical schematics, blueprints and diagrams. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Collaborated with engineering staff on testing of prototypes and modified instruments. Verified that all equipment was certified and met regulatory requirements. Avionics shift supervisor, Avionics technician January 2006 to January 2012 Company Name － City , State Avionics flight line repairs and modifications on CH-47 chinooks and UH-60 blackhawks. Avionics maintenance supervisor OIF 2009. Interpreted electrical and mechanical schematics, blueprints and diagrams. Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime. Implemented vast knowledge of electronics principles to resolve complex electrical problems. Repaired electrical equipment using hand and power tools and testing and diagnostic equipment. Repaired and tested microwave amplifiers and transmission lines, high-voltage power supplies, displays and antenna positioning systems. Maintained accurate electronic and instrument inventory to support safe and efficient operation. Performed monthly, semi-annual and annual Preventive Maintenance Checks and Services (PMCS). Installed all electrical wiring during remodeling projects. Trained maintenance journeymen electricians and electrical apprentices. Trained and instructed subordinates and supported units on Military Avionics Equipment. Supervised operation and organizational maintenance of systems and specialized equipment. Education GED : 2005 T.C.C South Campus － City , State , USA GPA: GPA: 3.0 GPA: 3.0 Electronics Troubleshooting Diploma : Avionics Electrical Technician , 2007 Army Aviation School of Logistics － City , State , USA Minor in Avionics Operation and Theory and electronic troubleshooting. 3.0 GPA Coursework in A/C And D/C Emphasis onTheory and troubleshooting and Professional Training. Associate of Science : Avionics Maintenance technology , 2011 Spartan College of Aeronautics － City , State , USA Member of AEA Club 3.2 GPA Perfect Attendance Academic Achievement Award AEA Wiring Academic Achievement Award FAA Corrosion Control Academic Achievement Award Coursework in Avionics Maintenance Technology Coursework in Meteorology, Air Traffic Regulations and Air Navigation Conduit Bending course Coursework in High-Voltage Cable Splicing, Qualified Rigging and Signaling Coursework in DC Electricity, AC Electricity and Electronics Theory Diploma in Electric Technology Skills Wiring Troubleshooting, Army Ethos and Structure, Basic forms Interpretation, logistics, Excel,Electronic Component repairs,Wire routing, Interpretation of schematics, Soldering, supervisor Skills, Service and Field Technician Skills , Test Equipment Operation , troubleshooting, Electrical upgrades, Wiring Diagnostics and Repair. ",AVIATION " TRIP COORDINATOR Accomplishments Developing new processes to captures procurement and minimize work flow time for other departments. Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions. Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement. Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets. Procedures in the development of financial forecasts, guidelines and models of operational cost. CORE QUALIFACTIONS Financial accounting procedures in Corporate Finance Reporting and presentations Cost control, Procurement and pricing analysis Budget development and management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document & Reporting Advanced with Microsoft Products for reporting and presenting Work History 01/2018 to 04/2018 Trip Coordinator Company Name – City , State Scheduled aircraft and coordinate flight crew to accomplish charter requests Resolve operational failures with customers, owners and flight crews Interpret both current weather and weather forecasts provided by the FAA Familiarity with FAR/AIM, Part 135 Rules and Regulations Utilize FOS/NT, Microsoft Word, Excel and Outlook Responsible for improving and simplifying operational procedures for both sales and operations 01/2002 to 12/2012 Manager Company Name – City , State Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance. Report to executive management; manage staff of 2 direct reports. Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management. Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement. Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations. Education 05/2009 Masters of Business Administration : Financial Leadership Franklin University - City , State Financial Leadership 12/2007 Bachelor Degree : Science in Financial Management Franklin University - City , State Science in Financial Management 12/2007 Bachelor Degree : Science Business Administration Franklin University - City , State Science Business Administration Skills Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports ",AVIATION " SENIOR SUPPLY SERGEANT OBJECTIVE To obtain a position in the logistics arena as an Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, or Senior Logistics Analyst within any organization in which my experience, knowledge, and skills will be used accordingly. Professional Experience Company Name City , State Senior Supply Sergeant 04/2012 to Current Knowledgeable of Army Supply Regulations, Processes, Principles, Procedures, and Concepts of Logistics Management. Responsible for processing, analyzing and reviewing equipment fielding documents. Managed equipment readiness, retrograde and redistribution. Maintained records for lost, destroyed and stolen property.Coordinated the execution of more than $5 million in Government Contracts from initial request to contract award.Reviewed and corrected budget estimates and proposals for completeness, accuracy, and compliance with established regulations, policies, and procedures. Trained Senior Leaders and Subordinates on Logistics and Supply Operations, and the Property Book Enhanced System (PBUSE). Company Name City , State Senior Logistics Noncommissioned Officer 05/2011 to 04/2012 Supervised and managed all logistical operations and expertise in the areas of logistic, supply management, property book management, movement control, planning, coordinating, monitoring, and executing logistics preparation, sustainment, and battle tracking within the Brigade. Monitored and ensured that unit followed Command and Supply Discipline Program within the guidelines of the Department of the Army Regulations.Conducted required inspections with subordinate units in accordance with procedures to ensure proper standards. Identified strengths and weaknesses and provided alternative courses of action for the unit to improve performance measures. Validated monthly Unit Status Readiness and recorded results. Provided services to subordinate units/customers ensuring that required needs were met. Maintained detailed equipment analysis reports for the Brigade. Company Name City , State Senior Supply Sergeant 02/2000 to 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations on two occasions which were conducted each time the Brigade returned from Theater. Provided material supply maintenance support to ensure that authorized assets were on hand or on valid requisition in accordance with Army Maintenance Management. Ensured proper disposal procedures were implemented while disposing of excess property. Presented technical guidance in Supply Chain Management to Superiors and Subordinates. Managed and coordinated the movement of Department of the Army stock and loaned equipment. Company Name City , State Property Book Noncommissioned Officer 03/1997 to 02/2000 Served as the Brigade Property Book Supervisor. Processed and resolved unit level property accounting issues daily ensuring property listings are accurate and commanders' hand receipts are updated monthly. Coordinated logistical support for both Annual and Inactive Duty training. Conducted analysis and briefs on current and future equipment authorizations. Managed the excess program by directing cross-leveling and provided disposition of equipment to achieve maximum equipment readiness.Prepared and provided professional guidance on property accountability. Directed and handled the administration of property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process and Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation and record keeping/Proofreading/Editing, File System Development, Written and Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations and managing current operations of a Battalion and Brigade Level command post. Familiar with Staff Operations, Brigade Combat Teams and Unit Readiness. Ability to type 40 wpm. Education Technical Certificate : GFEB 2013 Defense Acquisition University , City , State , US Technical Certificate, Planning, Program, Bugdeting, Executive : Budget Analyst 2008 Military Training , City , State , US Technical Certificate : PBUSE 2007 Property Book Unit Supply Enhanced , City , State , US ",AVIATION " LEAD ENGINEER - FLUID SYSTEMS AND THERMAL ACCESSORIES Summary Forward thinking Mechanical Engineer with several years of experience in product design and development, process improvement, project management, and quality assurance, comprehensive understanding of design processes, manufacturing methods and sound engineering principles. Skilled in use of engineering tools such as FEA, UG NX, GD&T Lean Six Sigma with a strong understanding of engineering mechanics, principles, and materials. Demonstrated leadership skills that optimize collaboration between departments to produce high-quality aerospace hardware. Highlights Comprehensive understanding of engineering and design principles. Extensive experience in use of computer aided design tools such as UG NX, SolidWorks. Excel  with minimum supervision. Experienced in GD&T and manufacturing support Lean Six Sigma Certified. Field investigation and customer support of fluid system hardware. Headed process improvement projects. Project Management experience. Understanding of export licence for various hardware and technology.  Writing technical requirement documents.  Experience Company Name September 2016 to Current LEAD ENGINEER - Fluid Systems and Thermal Accessories City , State Design Premix Liquid Fuel delivery system for GE 9F.04 and 9HA.02  Instrument Air system design and specification for GE Gas 9F.04  Provides hazmat specification based on IBC for various gas turbine skids. Design water supply skids and accessories for purging and cooling of combustor nozzles. Conduct FMEA analysis of new products. Size and select various gas turbine accessories such fuel pump, filters, pressure transducers, water pump based of CFD and combustion requirement. Work with supplier design control valves and mixing valves for various fluid system. Company Name June 2015 to September 2016 DESIGN ENGINEER - Military & Commercial Engine Fluid Systems City , State Provide design and redesign requirements and specifications for fluid system test hardware.  Review and provide engineering substantiation for Material Review  Board documents for vendor components.   Investigate field related failures of military engine fluid system  components. Leads component upgrades and improvement projects for fuel systems. Establishes test procedure for afterburner fuel components, fuel pumps, Mechanical engine control units.  Provide technical and engineering requirement for Vendor Substantiation documents. Review and approves  functional and dimensional changes to fluid system component request by vendor. Reviews and approve component repair request from vendor of military engine fluid system hardware. Provides engineering support to manufacturing engineering. Design specification for CF34 Fuel metering unit. Design specification for gear and centrifugal pumps. Investigate field related component failures. Lead cost reduction and product improvement projects. Establish test procedure such pump ripple, vibration and compressor discharge dynamic response for new hardware. Support and approve vendor design changes. Redesigned fuel metering unit components such fuel metering valves, pressuring discharge valves, electrohydraulic servo valves. Design wet rig to emulate aircraft engine environment to test hardware responses for aircraft duty cycles such as start, acceleration, idle, take-off, burst, chop, slew, and deceleration. Company Name February 2012 to January 2015 DESIGN ENGINEER - New Product Definition City , State Performed preliminary and detail design of  engine hardware. Performed and interprete FEA Analysis for design reviews and assessment. Ensured technical requirements of components are being met Assigned ITAR/Export license for both technical data and hardware. Signed off on engineering drawings. Maintained in depth knowledge of product, technical details. Conducted weekly reviews of configuration hardware to identify design and assembly issues for correction. Reviewed and approved engineering drawings for manufacturing. Collaborated with other GE partners to identify and resolve assembly issues. Reviewed Engine Assembly Drawings. Assigned work and supervise Contractors for Controls PDE. Headed Technical Document review team. Mentored new hires and co-ops. Conducted design review of hardware  Company Name June 2007 to January 2012 DESKSIDE SUPPORT TECHNICIAN / IT SUPPORT City , State Set up, tested and configured networks, desktops, laptops and printers. Performed routine  software and hardware updates. Performed routing preventative maintenance on computers. Coordinated hardware and software repair processes with outside vendors. Resolved technical issues for clients in person, on the phone and through e-mail. ​ Company Name September 2004 to June 2007 Account Associate City , State Set up new Xerox printers and copiers for client use. Identified equipment options to satisfy client needs. Developed new equipment training materials of  for clients. Gathered usage data and generate monthly usage cost. Performed maintenance of equipment.  Education University of Dayton 2016 Master of Science : Mechanical Engineering City , State , USA Miami University 2012 Bachelor of Science : Mechanical Engineering City , State , USA Kwame Nkrumah University of Science and Technology 2002 Bachelor of Science : Agricultural Engineering City , Ghana Accomplishments Designed FADEC Cooling system for GE LEAP 1A and 1C Engines. Designed Booster Anti-ICE System for Passport 20 Engine. Designed Ignition Leads for GE Passport 20 engine. Improved Technical Document Cycle time. Redesigned, improve wear if IPV and DPRV for CF34-8 Improved On-wing time for CF34-10 FMU by redesigning environmental seals. Skills Solid Edge UG NX6 -NX10 Teamcenter Digital Engine Visualization. GD&T FEA/ ANSYS Modifying designs. Lean Six Sigma Adobe Photoshop AUTOCAD Microsoft Projects Microsoft Visio Microsoft Office FEA/ Abacus LabVIEW Visual Basic C++ Matlab Data Acquisition Solid Works ",AVIATION " STUDENT Professional Summary Completed Bachelors of Science in Interdisciplinary Social Science and Minor in Conflict Analysis and Trauma Studies in August 2015. Possesses strong interpersonal skills and a desire for a career in social sciences. Served 8 1/2 years' in the US Army with experience in professionalism, dedication to duty, and integrity. Extensive background in Executive Administrative affairs over a 4 year period, including experience in employee training, personnel information management, counseling and mentorship, conflict resolution, general office operations, communication, mediation, and coordinating travel. Demonstrated success in developing training modules and coordinating ceremonies. Core Qualifications Personnel Management; Personnel Information Management; Proficient in Microsoft Outlook/Excel Word/Power point; Employee Relations; General Office Operations; Orientations/Ceremonies Training and Development; Performance Management; Ability to type 45 wpm Experience Student June 2013 to Current City , State Diligently maintained living environment for three individuals and two pets all while completing Bachelors of Science through distance learning. Provided three nutritional meals daily. Responsible for the care and well-being of one child. September 2004 to June 2013 Company Name 35-40 hrs. Executive Administrative Assistant September 2012 to April 2013 Company Name - City , State Essential member of the Army communications maintenance team and is primarily responsible for performing field and sustainment level maintenance on avionic navigation flight control systems, stabilization systems and equipment. Maintain, test and repair communication equipment Install and repair circuits and wiring Calibrate and align equipment components Test and isolate faulty assemblies and components Replace parts, rewire equipment and interconnect components on semiautomatic telephone switchboard. Executive Administrative Assistant Senior Commander September 2011 to September 2012 City , State Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements for the 1st Infantry Division Deputy Commanding General/Senior Commander. Possess excellent people skills, with proven ability to communicate well with all levels of professionals. Detail-oriented with proven effectiveness to multi task in high-impact and fast-paced environments, while juggling multiple priorities simultaneously with good judgment. S3 Operations Noncommissioned Officer: 40+ hrs 40hrs Supervised, trained and led up to 5 soldiers on a daily basis. Responsible for creating and maintaining the Brigades operation orders, detailing and delegating tasks to subordinate units. Maintain flight logs on incoming/outgoing flights and individual flight records. Executive Administrative Assistant January 2011 to September 2011 40+ hrs 1st Infantry Division - Fort Riley, KS Served as the Executive Administrative Assistant to the Division Command Sergeant Major while facilitating the flow of information to and from the Division Command Sergeant Major, subordinate Command Sergeant Major and Sergeants Major, staff when necessary. Coordinated and scheduled training visits, briefings, appointments, correspondences and travel arrangements. Executed over 15 boards and 27 award ceremonies recognizing Soldiers and Civilians who contribute to esprit de corps and superior performance of duty. Provided expert oversight to all evaluation reports, awards, and administrative matters. Supervised and mentored 2 Soldiers on daily operations. Administrative Assistant June 2010 to December 2010 Company Name - City , State 35-40 hrs Served as the administrative assistant for brigade command group. Instructor for brigade junior leader course, me0ntoring and developing 54 students across a three month period. Developed lesson plan on composite risk management adopted as brigade standard. Coordinated over 25 air and ground travel arrangements for the Brigade Command Sergeant Major. Orderly Room Clerk January 2009 to June 2010 Company Name - City , State 35-40 hrs Served as the company orderly room clerk personally responsible for developing and utilizing a company. database to efficiently maintaining personnel records for 320 personnel and family readiness rosters. Responsible for the training, health, welfare, and technical guidance of 3 personnel. Cashier/Copy Center May 2003 to July 2004 Company Name - City , State 35-40 hrs Maintains adequate stock of resale items. Operated a computer system that calculates and marks prices Operated an electronic checkout system, makes change, and verifies change fund and amount of currency received during an assigned shift. Assists customers by answering questions concerning prices, identification, and location of items. Counts cash and negotiable instruments to prepare an accountability report. Manages the self-check-out registers assisting customers in the correct processing of their purchases. Changes register tape, and clear routine equipment and scanning jams on registers. Education Bachelor of Science : Interdisciplinary Social Science , August 2015 Kansas State University - City , State , USA Interdisciplinary Social Science Coursework in Sociology, Psychology and Communications focusing on conflicting behaviors in society and the ability to critically analyze the effects of behaviors that do not fit into the norm through workforce, criminal justice system, domestic, and historical perspectives. Minor in Conflict Analysis and Trauma Studies: Provides a theoretical and empirical framework and model for analysis and study of trauma, violence, conflict, and their consequences. This emerging study delivers the knowledge for establishing post-trauma and post-conflict reconstruction practice, research, service, and policy to improve interpersonal and social systems. GPA: GPA: 3.41 GPA: 3.41 High School Diploma : May 2004 North Garland High School - City , State , USA GPA: GPA: 2.7 GPA: 2.7 Professional Affiliations National Society of Collegiate Scholars (NSCS); Sigma Alpha Lambda (SAL) Skills administrative, Administrative Assistant, Army, Bachelors, interpersonal, criminal justice, database, Detail-oriented, Employee Relations, fast, General Office, Instructor, lesson plan, Excel, Microsoft Outlook, Power point, Word, navigation, excellent people skills, Performance Management, Personnel, Personnel Management, Psychology, research, risk management, scanning, switchboard, telephone, Trauma, travel arrangements, type 45 wpm, wiring ",AVIATION " PATIENT CARE TECHNICIAN Summary Enthusiastic and hardworking nursing school graduate. Graduated Salutatorian and Magna Cum Lauda from Chamberlain University. My can-do attitude has led me to be a valued member to all my prior employers. I am extremely dedicated and always strive to provide the best service possible, one that I can proudly put my name on. I understand the importance of getting the job done correctly the first time, and in a timely manner. I will be a strong advocate for my patients and for the healthcare team I work for. Experience 12/2016 to 07/2017 Patient Care Technician Interviewed patients, measured vital signs, and documented all information on patients' EMR. Assisted nurses in pre-and postoperative therapy with treatments; inserting and discontinuing Foley catheter, discontinuing IV catheters, and maintaining IV fluids. Collected and prepared laboratory specimens, preformed glucose monitoring. Transported patients via wheel chairs and stretcher, assisted patients to ambulate around the unit. Notified nurses of any conditional changes of patients in my care. Provided care and comfort to all patients, ensuring the best possible care. 06/2010 to 12/2014 Server Company Name Assisted patrons during selection of food and beverages by presenting menu, and offering recommendations. Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests. Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. 09/2005 to 09/2009 Aviation Electronic Technician Company Name Drastically reduced aircraft discrepancies by 30% during my tenure with Patrol Squadron Sixteen. Troubleshot, replaced, and repaired critical electronic equipment on 17 different P-3C aircraft avionic systems. Responsible for accurate and timely updating of aircraft log books. Accountable for over 10 junior sailors in my work center. 07/2000 to 08/2005 Company Name Assisted DVM with medical examinations, triaged incoming patients and managed clients throughout their visit. Prepared animals for surgery, prepared surgical packs, monitored patients under anesthesia, and assisted Veterinarians during surgical procedures. Performed dental procedures, x-rays, lab and bloodwork. Gave vaccinations, obtained blood samples, and administered medications. Monitored and appropriately documented patient vital signs and activity. Clearly communicated instructions to my clients and veterinary assistants. Education and Training June 25, 2017 Bachelors of Science Degree : Nursing Chamberlain University － City , State Nursing May 6, 2011 Associates of Arts Florida State College of Jacksonville Interests Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Skills anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays Additional Information Licensure: *Registered Nurse- State of Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship at UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized and managed basic life support of high acuity patients. *Triaged patients according to their acuity. *Assessed and collected data on patient health history and current condition. *Coordinated with health care team, including physicians, pharmacists, and technicians. *Initiated corrective action when equipment or patient showed adverse or worsening condition. *Documented all information concisely, accurately, and according to hospital policies. *Inserted IV catheters, administered IV fluids, and medications when appropriate. *Collected blood specimens and interpreted lab results. *Collected and prepared laboratory specimens, and performed glucose monitoring. *Assisted physicians in performing procedures. *Initiated patient education, including how to manage illness/injury by explaining post treatment home care needs, diet, exercise, self-administration of medication, as well as referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor and Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step down *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Awards: *Salutatorian, and Magna Cum Laude graduate from Chamberlain University. *Honor Graduate: P-3 Electrical Connector and Wire Repair Organizational Maintenance Course and P-3C Avionics Organizational Level Maintenance Course, Aug. 2006. *Enlisted Aviation Warfare Specialist, Nov. 3, 2006 *Department of the Navy, Good Conduct Award, Sept. 7, 2007 *Navy and Marine Corps Achievement Medal, Sept. 6, 2009 ",AVIATION " GLOBAL IT PROJECT MANAGER Summary My background is in Information Technology and I have over 20 years experience working in the Aviation Ground Handling sector performing several IT roles. From Support to System Administration and most recently in Project Management Skills Windows , Windows Office Suites, Citrix, Active Directory, JIRA and Trello Project Management Applications, Service Now ITSM Personal Information Date of Birth: 8th October 1973 Marital Status: Married Experience Global IT Project Manager 05/2013 to Current Company Name City , State Air Menzies International Limited   Global IT Project Manager – May 2013 to Present   A wholesale Freight Agent providing Cargo and Express services in Europe, North America, South Africa and Oceania. My role, based in Wood Dale, IL is primarily to manage the Internal system around our global network. Managing the in-house Java Development Team to offer internal, back of house solutions as well as Customer facing web portals to our Freight Agent community. I also manage the Support Network across our four regions ensuring the end user is supported by local key users or from members of my UK, US and South Pac based teams.   My role is to gather business knowledge and process in order to provide requirements to my Development Team that allows them to work to an agreed scope. Development would then be handed over to myself and my Support team to provide UAT before approving and planning Live deployments.   As the senior IT representative in AMI, I also work closely with the parent company's IT Team around the globe to ensure our business is supported 24/7. I also play a role in the expansion of our network when the business opens up new locations in our regions.   I am also currently involved in a Data Centre transformation project where are applications are being migrated to a new Enterprise Cloud Service with a third party supplier. IT Project Manager 06/2007 to 05/2013 Company Name City , State My previous role was as an IT Project Manager with Menzies Aviation. Firstly working out of the Menzies Aviation Head Office at Heathrow Airport in the UK and from 2012 to May 2013, based out of the Menzies Aviation Cargo facility at O'Hare Airport. During the six year in this role, I was responsible or heavily involved in several major projects. These included Project Managing the IT Infrastructure required for our green field Station start-ups for our Joint Ventures in Hyderabad and Bangalore in 2007 and 2008. Where I oversaw the implementation of the Network, IT Hardware acquisition and key systems at both of these new Airports up to the go-live in the Spring of 2008. Following on from that I was heavily involved in the expansion of the Menzies Aviation Ground Handling business in the UK and the rest of Europe. Other key projects and responsibilities have included Project Managing the implementation of IT systems and infrastructure for the easyJet Station start-up in Bristol in January 2009 as well as other easyJet start-ups in Tenerife, Ibiza and most recently Barcelona in November 2009 Support Analyst and System Administrator 05/2001 to 05/2007 Company Name City , State Prior to taking a full-time Project Management role, I Project Managed the implementation of the Global Cargo System in to Prague in 2006 while also working in the IT Technical Department based in London Heathrow Airport. This support role also involved administrating and assisting in the installation of various Menzies' IT systems run from the Global Data Centre located in the UK. On a daily basis, I provided front line (on site and remote) support to all UK Cargo Terminals, Including PC support and maintenance, network administration, exchange server administration and answering user enquiries.  Business Analyst 05/1998 to 05/2001 Company Name City , State Before integrating in to the Menzies Aviation IT structure, I was part of the Ogden Cargo System and Support team that looked after the three UK Cargo terminals. I also assisted in administering, with the Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. I was also responsible for developing via a Business Intelligence tool called IQ Objects, all reports generated from the core Cargo Handling System.   Interests I regularly play Golf most weekends at various courses around the south west suburbs. I am also a member of a gym and workout 2 to 3 times a week. I am an avid sports fan and have a passion for English Soccer, Rugby, Collage Football and watching theCubs. Education and Training Bachelor of Science : Mathematics 1996 University of Glamorgan City , State , UK A Levels 1992 Cardinal Newman R.C. School City , State , UK Mathematics & Geography GSCEs 1992 Cardinal Newman R.C. School City , State , UK Mathematics, Geography, Biology, English, French & Physics ",AVIATION " FRONT DESK ATTENDANT Summary Graduated Bridgewater State University in May 2015 with a Bachelor's degree in Aviation Management and recently started the MBA Aviation program at Embry-riddle Aeronautical University at the Worldwide campus with a concentration on International Business. Highlights Double Citizenship: American and Brazilian. Excellent english communication skills Problem solving abilities Decisive Critical thinking Business systems analysis Interests Aviation Enthusiast and commercial pilot licensed by both ANAC and FAA. Languages Bilingual Portuguese/English Experience Front Desk Attendant 05/2015 to 10/2015 Company Name City , State FBO business. Direct service to private airplanes. Marshaling, fueling and towing of aircraft. Airline Operations Agent 05/2014 to 07/2014 Company Name City , State Aircraft transit coordinator. Dispatchment of company aircraft. Cargo Operations. Ramp Agent 12/2013 to 05/2014 Company Name City , State Kept records of room availability and guests' accounts, manually or using computers. Assisted guests with any special requests during their visits. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Education Bachelor of Science : Aviation Management May 2015 Bridgewater State University City , State , United States Aviation Management concentration with in-depth knowledge of standard airline operations. MBA : Aviation International Business Present Embry-riddle Aeronautical University City , State , United States Aviation International Business study and strategic planning for international operations of aviation related business' added to core business courses. Skills Aviation Management Flight of Aircraft English Managerial Strategic Planning ",AVIATION " QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager with 8 years of managerial experience in Aerospace. Committed to high standards of product inspections and customer service with extensive knowledge of EVO & Microsoft office use. Adept at collaborative with various departments for comprehensive quality control. Methodical with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Well-rounded with a leading-edge approach to identifying innovative ways to provide quality, scheduling, materials management, purchasing, inventory control, and logistics support to the manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout the facility. Initiated and implemented CMMC Compliance. Created and administered FOD Program compliant to NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training and development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 to Current Company Name – City , State Specified quality requirements of raw materials with suppliers. Recorded, analyzed and distributed statistical information. Reported production malfunctions to managers and production supervisors. Inspected products and worker progress throughout production. Collected production samples regularly and performed detailed quality inspections. Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making. Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product. Demonstrated talent in directing all aspects of process improvement, quality control, regulations and compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player with proven ability to slash variances and error rates through strong management practices and strict adherence to policies and procedures. Valuable expertise in AS9000, ISO9001 and NADCAP internal and external auditing in facility as well as all critical suppliers. Proven track record of reducing cost of quality: Scrap reduction of 7%, NCR reduction from 1.41% to 0.03%, while managing all aspects of quality. Demonstrated talent for analyzing problems, developing procedures, and implementing efficient, cost effective and innovative long-term viable solutions while assuring compliance with contractual obligations Developed and implemented KPI's for internal management and customer review. Implemented and obtained NADCAP certification within 7 months and initiated cybersecurity CMMC certification with NIST 800-171 Compliance Developed new systems, processes and methods, which increased quality by over 50% and reduced costs directly and indirectly by over $60,000/yr Program Director 01/2005 to 01/2012 Company Name – City , State Marketing, teaching 4 classes per day, class management of 20+ students, and recruitment. Upgrade students' programs, enrollment, and follow up with current/potential students. Build rapport, follow MAS procedure, filing, and editing. Responsible, with advisement of Chief Instructor, for class curriculum. Aid students in meeting all requirements for their program. Communicate with Chief Instructor and other appropriate businesses to form new relationships. Carry out project activities (e.g. seminars, demo's, etc.). Oversaw tournaments of 200+ competitors focused on weapons, forms and sparring. Purchasing Coordinator 01/2008 to 01/2010 Company Name – City , State Monitored all purchase requisitions and handled adjustments with vendors. Contacted each vendor and recorded information regarding price, availability, and quality of products. Collaborated with internal and external customers and managed all pricing and availability of all products. Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders. Tracked inventory shipments and prepared spreadsheets detailing item information. Maintained complete documentation and records of all purchasing activities. Computed and created purchase orders in E3 to monitor stock levels, verify purchase requisitions and expedite customer orders. Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School - City Graduated summa cum laude Graduated Top 3 of Class Member of National Honor Society No Degree : General Studies Ivy Tech Community College Of Indiana - City Dean's List 2004 & 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute - 2020 ISO 9001:2015 Internal Auditor Training, Purdue University - 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University - 2019 OSHA 10, OSHA Training Institute - 2019 Quality Management, Tools & Techniques, Ivy Tech - 2019 Blueprint Reading, GD&T, Ivy Tech - 2019 VSM w/ Implementation and VSM with eVSM - 2016Advanced Microsoft Excel Techniques Training - 2015 Best Practices for Managing Inventories and Cycle Counts Training- 2015 Lean Operational Excellence Training - 2013 Blueprint Reading Fundamentals Training- 2013 ",AVIATION " OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training / Development Schedule management Critical thinking Team building Written and oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional with 20+ years' with a broad scope of experience driving process improvements, financial administrative, and staff productivity in military environments. Cultivate strong relations through contract negotiation, project management, and policy/program development. Oversee all aspects of operations including HR/financial/accounting, and inventory control. Selected Accomplishments Managed all financial activities for program operations for $1.8M in travel funds; reduced regional expenditures by 8% annually. Met management goals by screening over 1000 personnel records for the necessary skill sets and appropriation of talent acquisition and leader development. Authored strategic integration and implementation procedures increasing production time by 20%. Continues to received commendable ratings annually from cooperate and regional inspections. Increased performance scores 60% by developing new employee processes. Managed the daily operations of 18 Aviation maintenance courses and supervised the training for over 650 military and foreign national students. Developed and implemented cross training instructor certification program that increased productions by 25%. Incorporated the first ever advance composite aircraft process that assisted the Army composite program manager in writing new procedures. Work History Operation Manager , 09/2013 to Current Company Name – City , State Role: Operation Management Coordinates all training of 3000+ employees within the regional footprint with 100% mission completion. Ensures compliance with established policies and procedures; led staff training initiatives to maximize productivity. Analyzes key aspects of the business to evaluate the factors driving results and summarized results into presentations. Writes office job descriptions and directives.  Develops and executes marketing programs and general business solutions resulting in increased regional exposure, customer traffic, and tracking system. Role: Financial Management Authorizes for the mission and the authority to obligate funds to support TDY travel. Assumes ownership of accounting, forecasting and strategic supply planning. Forecasted operating costs for scheduled projects by strategizing with other departments. Manages high volumes of financial activity in a fast-paced, risk-based corporate environment. General Manager , 11/2009 to 08/2012 Company Name – City , State Managed the Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, and Administration section. Assisted the planning, organizing, directing, and supervising all Company level training, oversees the accuracy of monthly reports. Oversaw unit training calendar and schedules, forecast training requirements. Manages the Defense Travel management System, Army Training Requirements and Resource System and understanding of Microsoft based programs. Coordinated and executed of all internal activity between Company and Battalion staff sections. Supervised preparation and maintenance of unit movement and unit load plans and supervise the execution of the plans on order. Logistic Manager , 01/2012 to 10/2012 Company Name – City , State Coordinated and managed resident training activities in the field of aviation logistics and maintenance, to include utilization of training resources, facilities utilization, upkeep and modernization, and the recognition and establishment of new facilities requirements as necessary to maintain the quality of the training facilities. Identified and managed un-programmed requirements, training program constraints; training and support schedule synchronization; tracking and resolution of training support failures; de-conflicting class, equipment, and facilities schedules, instructor requirements, and external tasking of personnel and equipment. Coordinated aviation maintenance resident and non-resident training issues such as unique on-site instruction of Active Army and Reserve components through the use of Displaced Equipment, and New Equipment Training Teams. Senior Training Specialist , 11/2009 to 12/2011 Company Name – City , State Served as a Training Instructor and subject matter expert performing instructional and training development work in the Structural Branch, at the Structural and Pneudralic Division (SPD). Managed the course material for assigned blocks of instruction within comprehensive courses, providing training materials and aids as needed, conducts platform instruction, and administers practical exercises and examinations for students. Administer and proctors written and performance examinations. Conducted evaluation and certified training instructors within the Division as a Senior Evaluator. Trained the Initial Entry Level, intermediate, and advance course for the Military Occupation Specialty on all National Guard, Reserve Component, Foreign National, and Active Duty Soldiers. Education Bachelor of Science : Business Administration , Current Trident University International - City , State Professional Development (United States Army) - Structured Self Development [2013]                                                   - Manager Development CRS [2006]   - Systems Approach to Training Basic [2012]                                        - Action Officer Development [2006]  - Supervisor Development [2012]                                                           - Safety Course [2006]                         - Training Developer (Middle Manger) [2012]                                      - Hazardous Materials/Waste Handling [2006] - Injury Prevention Through Leadership [2010]                          - Aircraft Structural Adv LDR [2002]                                        - Composite Risk Management CRS [2010]                                - Basic Noncommissioned Officer [2002]           - Army Basic Instructor [2010]                                                 - Total Army Training System (TATS) [1999]                - Support Cadre Training [2010]                                               - Primary Leadership Development [1999] - Aircraft Component Repairer Supervisor Senior LDR [2007]      - Leadership Development [1999] - Supervisor Development [2006]                                              ",AVIATION " RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint  Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence  Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear  Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card Aviation Ordnancemen Certification ",AVIATION " OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training ",AVIATION " TSO/FLOATER Career Overview To obtain a position to provide for my family after finishing my call of duty and term of service I indebted to my country with Honor and Pride… IT specialist versed in software administration and data communications. Highly skilled Personal Computer Support Technician offering vast knowledge of network security at desktop, server and internet levels. Efficient and organized surveillance professional with 7 years in security and safety compliance. Extensive security guard training. as well as MP training (Military Police) Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens.Line Cook with more then 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Qualifications Sun Certified Java Developer (SCJD) Technical help desk experience CISCO Certified Network Associate (CCNA) Strong analytical skills GUI and tools UNIX/LINUX Strong collaborative skills Web content management Proficiency in TCP/IP protocols Document management Optimizing and performance tuning Testing Excellent problem solving skills Knowledge of streaming video platforms Technical Skills Skills Experience Total Years Last Used Proficient in Word, Excel, and powerpoint Personal Computer Support Technician 12 2008 Accomplishments Strategy and Planning   Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff. IT Training   Successfully trained 25 employees to use new operating system. Network Security   Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Work Experience 12/2009 to 05/2011 TSO/Floater Company Name － City , State G4S is a leading name in security solutions for the private sector. It employs those. seeking to protect others in the nation's most important buildings. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Issued security badges and visitor passes to all guests.Checked passes and credentials of persons seeking to enter the property.Continuously monitored security cameras and fire, building and alarm systems. My duties included Observing & Reporting any movement between sectors, checking ID Badges. of Contractors coming and going, as well as securing everything within my post until I. was properly relieved by another Security Officer. 08/2008 to 03/2009 Customer Service Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Formulated and enforced Service Center policies, procedures and quality assurance measures. 01/2009 to 01/2015 N/A Aviation Mechanic/Military Police Officer Company Name － City , State Trained and instructed subordinates and supported units on transitioning into the unit. Determined elevation and grid azimuths with maps and map overlays.Effective decision-maker in high-pressure environments.Managed receipt, storage and issue of ammunition processes.Patrolled areas and allowed restricted area access for authorized personnel.Led military police teams in support of battlefield operations.Maintained complete accountability during redeployment of all sensitive items and communication equipment.Maintained rifles, machine guns, mortars and hand grenades.Evaluated terrain and recorded topographical information. Education and Training 2004 Diploma : Personal Computer Support Technician Lincoln Technical Institute － City , State , united states 3.2 GPA Emphasis in Mous Training 2003 Certificate : Electronic Systems Technician Job Corps － City , State , United States Coursework in Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing and Process TechnologyCoursework in Electrical and Industrial Engineering 1998 Diploma : General Education Fairmont Heights High School － City , State , United States Skills ",AVIATION " ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety and Training Coordinator  with management experience and exceptional people skills. Versed in  accident investigation and analysis to develop action plans   and initiatives to address accident trends . Desires a challenging role as a Safety Training Manager . Experience Entrepreneur General Manager , 12/2011 to 12/2015 Company Name － City , State Conducted analysis to address  loss of revenue  which led to complete turnaround . Increased sales by 17% over a two-year period. Provided onsite training. Monitored multiple databases to keep track of all company inventory. Successfully led key projects which resulted in new source of revenue . Planned and executed new line of business. Monitored multiple databases to keep track of all company inventory . Managed the daily operations of the gas station. Oversaw sales, inventory and staff monthly. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas station. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related to the delivery of loads. Safety & Training Coordinator , 06/1995 to 01/2011 Company Name － City , State Exercised Responsibility for the development of training for more than 15,000 airport employees, loss prevention, scheduled and conducted safety meetings. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training and safety program operations or service delivery; evaluated their effect upon program activities and recommended appropriate policy and procedure modifications. Maintained contact with airlines, government agency, and Miami Dade Aviation employees to keep them informed of safety and training needs and requirements. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Tested theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Developed, Organized, prepared, and revised departmental safety manuals, prepared periodic report on progress of safety and training program as required. Provided fiscal oversight for Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are following FAA Rules and Regulations. Developed and made recommendation for the purchase of new and improved equipment. Monitored existing equipment and their usage. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Performed inspections of county buildings, airport ramp, taxiways, and runways to determine proper adherence to established safety standard and to assure that proper safety conditions are maintained. Reported any unsafe conditions and followed up on corrections of unsafe conditions and minimized losses. Performed investigations of accidents on the airfield which cause damage to county property or equipment/persons, determined causes of accidents and made recommendation for appropriates actions to prevent recurrences. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to affect the safe and efficient operation of the Air Operations Area (AOA). Education Bachelor : Public 2 , December 2007 Barry University － City , State Public 2 Professional Affiliations Member, Small Business Association (2008 - present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation ",AVIATION " INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career. Skills Substantial knowledge of all Microsoft Windows operating systems and MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge of computer networking including LAN, WLAN. Domestic & international regulatory compliance Aircraft Import/export experience Strong management & complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina. Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia. Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%. Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements. Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 to Current Company Name City , State Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate. Lead subject matter expert on foreign regulations with regards to certification & operations. Managed external contract engineering design groups with regards Type Design changes. I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process. Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements. As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement. Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission. I developed compliance packages and submitted directly to the FAA and foreign authority. Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints. Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable in European governmental regulations with regards to aircraft certification, and operations. Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina. Maintenance & Avionics Coordinator 05/2000 to 08/2005 Company Name City , State Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data for company charter operations & customer based aircraft. Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling of life limited products. Education and Training Bachelor of Science : Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate of Arts : Liberal Arts 2004 Johnson Country Community College City , State Professional Aeronautics 1999 Spartan School of Aeronautics City Affiliations Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance. ",AVIATION " RECRUITER-IN-CHARGE Summary Accomplished and detail-oriented professional offering excellent organizational skills and ability to manage complex projects with accuracy. Excellent communication and management skills, able to deliver informative recommendations to senior leadership regarding long-term strategic planning and decision making. Disciplined approach to tasks and ability to anticipate potential obstacles are attributes which contribute to a strong record of excellence and acknowledgment for ""getting the job done."" Highlights Achieve Global: Professional Selling Skills (PSS) / Professional Selling Skills Coaching (PSC) / Professional Selling Skills Applications (PSA) / Six Sigma Training: Intro to Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation to Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 to Oct 2015 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed and led a navy recruiting station of four navy recruiters to identify and attract potential applicants to meet quantitative and qualitative goals through proper use of current directives, processing forms and instructions. Possess strong expertise in recruiting practices, recruiting programs, policies and classification techniques. Researched market conditions and competitor positions to develop daily canvassing strategies for recruiters to gain competitive advantage and maximize success. Facilitated numerous recruiting events and presented detailed information on Navy careers, responsibilities, benefits, expectations and objectives. Trained new team members at the organizational level and assisted peers with all aspects of recruiting techniques. Conducted production inspections and provided training to recruiting offices within the recruiting district. Recommended training programs to assist applicants in meeting qualifications and knowledge; monitored progress and processed new-hire paperwork, including reference / background checks. Key Accomplishments & Awards: Led recruiting station to 300% above assigned recruiting goal in 2014 and 2015 Navy Recruiting District Houston Reserve Recruiter of the Year NRD Houston Sailor of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the Quarter (3 Occasions) NRD Houston Leading Petty Officer of the month (6 Occasions) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 to Sep 2010 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies and identity theft protection plans to families, business owners and employees as an employee benefit. Worked closely with Human Resource managers to present, offer and set-up legal protection policies to employees as an employee benefit. Managed training program for sales force ensuring compliance with parent company's policies and procedures. Key Accomplishments: Sold over 1,400 legal/identity theft protection plans Conducted multiple seminars and sales events to groups of up to 300 associates, employees and clients Trained over 1,000 sales representatives on sales techniques and industry policies. Production Supervisor / Aviation Electronics Technician Sep 1998 to Jan 2008 Company Name - City , State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities of up to 23 electronic technicians in the testing, troubleshooting and repair of electronic navigation, communication, radar and weapon systems from various military aircraft. Maintained and repaired electronic communications systems and in-flight navigation and detection systems on various aircraft utilizing test equipment such as multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians had proper test equipment, tools, PPE and supplies for completion of daily tasks. Conducted annual personnel performance evaluations, counseled, trained and mentored junior technicians. Maintained Material Safety Data sheets, logs and records and supply inventory levels. Performed scheduled and unscheduled maintenance, troubleshooting, removal, installation, repair, fueling and servicing procedures in accordance with the Navy's policies and procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools and soldering irons to locate malfunctions and troubleshoot electronic components, assemblies and systems. Key Accomplishments: Planned, executed and supervised the safe and expeditious completion of over 2,900 maintenance actions resulting in a 96 percent Ready-For-Issue rate (items repaired & returned to supply pool) As a Quality Assurance Inspector, inspected technicians work before, during and after the completion of maintenance performed resulting in 6 years and 7,550 flight hours of mishap free operations Directed research, development and implementation of Six Sigma principles; thorough analysis and recommendations enabled the elimination of waste and promoted the development of improved process flow optimizing production by 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored over 140 personnel training records and ensured proper professional and safety training was provided to all technicians Awarded Sailor of the Quarter (4 Occasions) Navy and Marine Corps Achievement Medal (3 Occasions) Continued. Education Master of Science , Management May 2016 Riddle Aeronautical University - City , State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor of Business Administration May 2005 University of La Verne - City , State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional & Kindred) Apprenticeship Certification September 2015 Interests Department of Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department of Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025) ",AVIATION " CUSTOMER SERVICE REP Career Focus To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well! Core Qualifications Operations management Natural leader Proficiency in management and Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation and analysis Change management Financial records and processing First Aid training (2014) Training and development AED training (2014) Superior customer service  Diagnosis and repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient in customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept in automated attendant systems Education and Training 2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing aircraft, crew resource management skills Moon Valley High School - City , State , US Accomplishments Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.  Work Experience Customer Service Rep Jul 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Aprentice Tech Jun 2014 to May 2015 Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts. Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014 Company Name Coordinated all department functions for team of 250 employees. Verified and logged in deadlines for responding to daily inquiries. Coordinated with airport vendors regarding fueling and catering logistics. Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator. Enforced safety and security measures and protected sensitive zones by any mean necessary. Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified that information in the computer system was up-to-date and accurate. Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft. Quickly replaced faulty parts and unit wiring and retested systems. Coordinated port visits and fleet operations domestically and abroad. Defused hostile situations with superior negotiation techniques. Logged and filed classified documents. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Prepared operation plans and orders to support security of resources and installations. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker ",AVIATION " SENIOR AEROSPACE QUALITY ENGINEER Profile Six Sigma Black Belt: Total Quality Management, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Results-driven Mechanical Engineer with solid product engineering and QA experience. Team-oriented Senior Quality Engineer with over five years experience developing and testing commercial and military turbines. Skills Training program implementation The Mathworks MATLAB Quality control Energy management systems Engineering software Strong presentation skills Process improvement Operations research Reliability Testing Geometric Dimensioning Lean Manufacturing Physics Material Properties Leadership Team player Failure Analysis Product Engineering Accomplishments Product Improvement Liaised with MRB to modify and improve overall product performance. Eliminated machine defects through recommendation of machine adjustments. Statistical Analysis Performed data collection and statistical analysis that resulted in sound recommendations that were adopted by department. Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Document Control   Served as document control specialist to design micro precision apertures, sheet metal enclosures, membrane switches and cabling, while following proper standards. Professional Experience Senior Aerospace Quality Engineer February 2009 to September 2014 Company Name － City , State Handled the authorization of all internal blueprint and UTC revision changes. Supervised the Non-Destructive Testing and ETL lab. Performed AS9102 First Article Inspections and prepare all applicable documents for submittal per AS 9100 standards. Directed Kaizen and Lean Manufacturing meetings weekly in front of an audience of about thirty engineers. Identify negative quality trends and initiate appropriate corrective/preventative actions. Lead project engineer of the JSF F-35 ramjet development stages. Any engineering changes required my prior approval. Review, authorize, and sign off all process routers making sure quality clauses and customer specifications are documented and acknowledged. Maintained Aerospace Quality Management Systems both internal and external. Collaborated with engineers and project managers regarding design parameters for client projects. Initiated statistical analysis project that resulted in sound recommendations adopted by entire department through Value Stream Mapping. Auditing experience with outside agencies and internal. Trained junior level Quality Engineers on how to properly organize FAIR packages and also taught them helpful Six Sigma methods. Handled all regulatory complaints from agencies such as the United States DoD and FAA and took appropriate corrective action. Progressive knowledge of the Codes of Federal Regulations as they pertained to GE Aviation. Materials Program Manager January 2005 to November 2009 Company Name － City , State Focal point to Supplier Quality Assurance, Materials Control Lab, and Engineering Source Approval personnel to ensure the facility is compliant with procedures and audit requirements. Maintain constant liaison and communicate effectively with clients. Prepared accurate specifications for purchase of materials and equipment for purchasing department. Lead the program's supply chain activities, and advise the SCM Director on material strategies and plans. Reporting of unit reliability, repair costs, technical changes & investigations, repair shop capacity & performance metrics. Developed and lead supply chain proposal activities including task descriptions, bases of estimates, RFP solicitation, and cost and pricing. Develop the EAC (Estimate at Completion) and material forecasts by coordinating the collaborative inputs of the various elements of supply chain and finance. Participate in Daily Management and prepare reports and corrective actions for Key Performance Indicators (KPI) in advance of monthly review. Exert influence and have an effect on the overall objectives and long-range goals of programs and be an influencing member of the IPT (Integrated Product Team) team. Strict adherence was followed using both customer and Aerospace standards. Write reproduction procedures for any anomalies encountered, and generate comprehensive reports. Demonstrate experience in manufacturing and continuous improvement tools. Exert influence and have an effect on the overall objectives and long-range goals of the program and the program IPT team. Working knowledge and training in Supply Chain Management, contract law, FAR/DFAR as it relates to Government contract Directed customer installations maintaining cost efficiencies based on space and power allocation. Resolved part and assembly discrepancies. Mathematics and Physics Tutor January 2002 to May 2005 Company Name － City , State Educate students on how to solve mathematical equations using formulas and proofs, and in addition, using technology, including the TI series calculators, MATLAB, and Minitab. Tutor mathematical topics including Calculus 1, 2, 3, Differential Equations, Partial Derivatives, Statistics, Stochastic and Advanced Calculus, Discrete Mathematics, Linear Algebra, Number Theory, Finite Element Analysis, Lie Super-Algebra, Fluid Mechanics, Applied Physics, Solid State Physics, and Real Analysis. Additionally, I worked with engineering students prepare for the FE Examand actuarial students prepare for their first four professional exams by appointment. Related Coursework Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: H.Y. Loh Award Scholarship National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. National Defense Science and Engineering Graduate (NDSEG) Fellowship and Scholarship Approved Dissertation: Measurement of the Z Boson Transverse Momentum Distribution at the Tevatron. Dean's List Summa Cum Laude M.B.A : Econometrics , 2007 MIT Sloan School of Management － City , State , USA GPA: Dean's List GPA: 4.0/4.0 Coursework in identifying areas of positive and negative private sector aerospace fluctuations. Emphasis on long-range military spending and to whom the funds are allocated to. GPA 4.00/4.00 M.S : Applied Physics , 2005 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Dissertation: Studies of Ultrafast Structural Dynamics In Metals Summa Cum Laude Dean's List GPA: 3.97/4.00 Pi Kappa Chapter; MechE Honor's Society Advanced coursework in physical applications to aviation. Dissertation: Studies of Ultrafast Structural Dynamics In Metals Bachelor of Science : Mechanical Engineering , 2002 Massachusetts Institute of Technology － City , State , USA GPA: Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Summa Cum Laude Dean's List Pi Kappa Chapter; MechE Honor's Society GPA: 3.94/4.00 Advanced coursework in Mathematics Lean Six Sigma Black Belt; 2008 Lean Six Sigma Green Belt; 2007 Villanova, PA 19085 Villanova University － City , State Black Belt : Six Sigma , 2008 Villanova University － City , State , USA Six Sigma Quality, SPC, QFD, Mistake-Proofing, Root Cause Corrective Action, Value Stream Mapping, Gage Capability, PFMEA, APQP, DFMEA, poka-yoke, Cpk, DMADV, QFD, SIPOC, COPIS, and CAPA. Ph.D : Theoretical Physics , 2010 Massachusetts Institute of Technology － City , State , USA GPA: Dean's List GPA: 3.91/4.0 Graduate Student Council of the Massachusetts Institute of Technology Physics Department Representative Sigma Pi Sigma National Honor Society Mechanical Engineering With a Concentration on Aerospace Modeling and Design; Undergraduate Analysis of Particle Kinetics and Heat Transfer Variability in Fluidized Bed Processing; Undergraduate Analysis of 3-D Contact Mechanics Problems by the Finite Element and Boundary Element Methods; Undergraduate Advanced Composite Materials Research for Air and Ground Vehicles; Undergraduate Meta-control of Combustion Performance with a Data-mining Approach; Undergraduate Hydrodynamic Instability at High Energy Density; Post Graduate Topology of Birational Manifolds and Applications to Degeneration; Post Graduate Blast-Wave-Driven, Multi-Dimensional Rayleigh-Taylor Instability Experiments; Post Graduate Effective Field Theory and D Grand Unified Model; Post Graduate Transitory Control of Separated Shear Layer using Impulsive Jet Actuation; Post Graduate Affiliations American Mathematical Society; Member Connecticut and Western Massachusetts Chapter of Mensa; Member Knights of Columbus; 3rd Degree Knight American Physical Society; Member American Society For Quality - Certified Quality Improvement Associate Connecticut Academy of Science and Engineering; Member American Institute of Aeronautics and Astronautics; Member Board of Directors; HARC Inc. American Society of Mechanical Engineers Personal Information Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 Skills 3-D, Approach, auditing, calculators, continuous improvement, Data-mining, Derivatives, engineer, ETL, finance, Government, ISO, ISO 9001, law, Director, Materials, Mathematics, MATLAB, meetings, Minitab, Modeling, personnel, Physics, pricing, Proofing, proposal, Quality, Quality Assurance, Reporting, Research, RFP, routers, Six Sigma, SPC, Statistics, supply chain, Supply Chain Management Additional Information PUBLICATIONS: Euler-Mascheroni constant A transcendental number is a number (possibly a complex number) which is not algebraic-that is, it is not a root of a non-constant polynomial equation with rational coefficients. Originally created by Leonhard Euler in his paper, titled De Progressionibus harmonicis observationes in 1735, represented by the Greek letter Gamma, *, Euler valued * at .5772. Mathematicians for 278 years have not been able to prove the Euler-Mascheroni constant is transcendental. I developed an infinite sum series while also making use of the Taylor Polynomial, proving the Euler-Mascheroni constant is a transcendental number. Fields Medal candidate. Nobel Laureate candidate for work in Physics. The Association of American Publishers Copyright 2012 ",AVIATION " PROGRAM MANAGER Highlights Microsoft Office (Word, Access, Excel, Outlook, Powerpoint) Advanced GFEBS Windows XP Professional Intermediate Windows Vista Beginner CPR/Combat Lifesaver Intermediate Experience June 1999 to Current Company Name Program Manager September 2006 Company Name － City , State Salary: $ 54,000. Hours per week: 40. Army Aviation. Maintain accountability on aviation, health and safety budget for 6 different divisions and 23 sub-divisions. Compile fiscal, financial and ISR reports for two facilities and all aviation assets in Nebraska. Insures that needed plans, materials, and tools are available, and that needed stock is obtained from supply locations. Inspect monthly obligation plans, STANFINS reports GFEBS and AFCOS accountability to avoid over-obligating. Sustain constant program schedules and status to provide accurate information to State Aviation Officer and Chief of Staff. Establish rules, regulations and controls to ensure complete accuracy in program execution. Develop future fiscal year operating program plans that include variations for fuel and personnel costs, flight hours, maintenance, weather and execution. Executed between 99.9-100% every fiscal year with over $3.5M, 3 Airframes and 17 aircraft. Utilized the Logistics Modernization Program (LMP) for order processing, inventory management, customer service and acquisition. Created, maintained, and updated automated Standard Operating Procedures (SOP). Compiles data for reports, projections, flow charts, and graphs for all missions and completes presentations through Adobe or Microsoft to Company, Troop and Battalion commanders. Routinely edits content, grammar, style and presentation of multi-formatted documents with technical and visual information to improve the intended audience's interpretation and acceptance of topics presented. Creates databases and spreadsheets to reflect accountability items, funding, budget, analytical and statistical information. Utilized various programs to conduct own research for future productions of equipment. Assisted maintenance officer with completing all 4610-Rs required to begin production of AASF #2 in Grand Island. Maintains the KIRS Key control Program. Completes funding requests on PRweb, typing Monthly Obligation Plans, tracking/cutting orders and obligating/de-obligating funds on AFCOS. Analyzed funding for AFTPs and SFTSP from TC 1-210 and DFAS 37-100-2008. Assists State Aviation Safety Officers from Colorado, Utah and Minnesota on COMSEC and Quality Control complications. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Passes to workers instructions received from the supervisor, demonstrates proper work methods, and starts work. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers performing repair work. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project and multi-tasking. Proficient at databases, presentations, logistics and word processing. May 1998 to Current Company Name Grade Level: E-4. Salary: $300/month. Quality Assurance/Technical Inspector. Maintains All files and records for 24 UH-60A Blackhawk, and 14 CH-47 Chinook Helicopters. Inspects all avionics/electronic work completed through Microsoft office and windows XP professional. Created a network database and maintained all calibrated systems and test equipment for the Battalion. Ensured work requests were properly routed through repair facility. Installed ULLS-A Servers and uploaded an entire new program for the aircraft fleet. Utilized C++ and ANCDs to apply cryptic information. Compiles data for reports, projections, flow charts, and graphs for all missions to include ""secret"" and completes presentations to Company, Troop and Battalion commanders. Coordinates delivery, status of repair and/or pickup of equipment with supported units and maintenance shops through network database. Completes presentations and all statistical data through adobe and Microsoft powerpoint. Furnishes assistance to Supervisors on production problems and work planning. Creates, maintains, and updates automated Standard Operating Procedures (SOP) and publications. Uses specialized test equipment to carry out all phases of avionic and electronic installation, maintenance, repair, and operational testing of base stations, remote transmitters, flight systems, flight controls, receivers, communication, navigation, countermeasure and mobile equipment. Planned, organized and led seven Downed Aircraft Recovery Missions. Programs, schedules, and establishes priorities for routine maintenance, unscheduled maintenance, combat damaged systems, and repair of equipment. Initiates, updates and closes out files, records, and reports according to applicable regulations and Technical Manuals. Installs new communication and navigation systems on all assigned aircraft. Performs maintenance, troubleshooting and repair of all systems ensuring operational capability of all electronic and electro-mechanical systems and equipment. Maintains, installs and repairs secret level, and COMSEC equipment to include encoding and encrypting radios and loading frequencies on sincgars radios. Ensures that all systems and equipment are reliable and parts are available if needed. Plans and organizes work and provides guidance and assistance for peers and lower enlisted. Insures that needed plans, blueprints, materials, and tools are available, and that needed stock is obtained from supply locations. Guides and assists other workers while performing repair work. Checks work in progress and when finished for compliance with supervisor's instructions, work orders, and established shop procedures on work sequence, procedures, methods and deadlines; and directs or advises other workers to follow supervisor's instructions and tomeet deadlines. Performs functional tests, analyzes performance and malfunctions, removes, installs, tests, maintains, modifies, performs alignments and troubleshoots the electronic, electrical, mechanical and hydraulic assemblies, modules, and interconnecting cables of a variety of combat and tactical electronic, communication, navigation and secure/comsec equipment to include FM, UHF, VHF, KY-58, KIT-1C, Sincgars, Doppler/GPS, High frequency ARC-220, AFCS System, VOR, IFF, transponder, gyros, HUDS, CIS, HIS, VSI, Night Vision Goggles and all wiring. Utilizes Integrated Family Test Equipment (IFTE), Built In Test Equipment (BITE), Validators and break out boxes (BOB) for fault isolation, verification, or adjustment of assemblies, systems, circuit cards, components, wiring and electronic modules. Experienced in working in fast paced environments which demand organizational, personal and professional skills. Honorable, principled and poised during any situation. Detail oriented and resourceful in completing any project or and multi-tasking. Proficient at databases, presentations, logistics and word processing. Excelled in an E-7 position as an E-4 for an 18 month deployment to Iraq (March2006-September2007.) Received numerous medals to include Good Conduct Medal, Army Accommodation Medal and The Bronze Star Medal. Education US : May 1997 Malcolm High School － City , State Bachelors Degree : Aeronautical Engineering Embry-Riddle Aeronautical University － City , State Aeronautical Engineering MBA Additional Information Top Secret Security Clearance (TSCI) FCC License Skills Adobe, Army, blueprints, budget, C, C++, cables, charts, content, CPR, customer service, databases, database, delivery, Detail oriented, fast, financial, functional, funds, GPS, graphs, Inspects, Inspect, Inspector, interpretation, inventory management, Logistics, materials, mechanical, Access, Excel, Microsoft Office, Outlook, Microsoft powerpoint, Powerpoint, Windows, Windows XP, Word, multi-tasking, navigation, network, organizational, personnel, presentations, progress, publications, Quality Control, Quality Assurance, repairs, research, Safety, FM, Servers, SOP, spreadsheets, supervisor, Technical Manuals, Test Equipment, troubleshooting, typing, UHF, VHF, Vision, Vista, wiring, word processing ",AVIATION " OPERATOR Summary ATP & ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE. Accomplishments HARD WORKING AND OPEN MINDED. 100% SUPPORT TEAMING AND DIVERSITIES. WORK WELL WITH PEOPLES. Experience 01/1999 to Current Operator Company Name － City , State SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER & CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR. I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER. CURRENTLY, I AM WORKING AS A WAVE SOLDER & CUT AND CLINCH OPERATOR. 01/1995 to 01/1999 Company Name I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES. WE ALSO PROVIDED TO REPAIR THE VCRS. PHONES AND PAGERS AT THE TIME. 01/1990 to 01/1995 REPAIR SPECIALIST Company Name － City , State REPAIR CIRCUIT BOARDS AND ASSEMBLIES. Education 1987 SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH 2009 SAINT PETERSBURG COLLEGE Certifications VCRS & PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS Skills ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO ",AVIATION " AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm under pressure Operations management Inventory control Excel spreadsheets Meticulous attention to detail Time management Professional and mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership by becoming the vice president of AFSCME District Council 90 eboard. Increased union office organization by developing more efficient filing system and grievance database protocols. Successfully planned and executed trainings/meetings, lunches and special events for groups of 10 to 100+ employees. Developed and implemented first union president manual outlining all proper business procedures and office policies.members. Experience AFSCME Union President 11/2004 to Current Company Name City , State I am highly involved in the oversight and operations of Local 2534's Union office. As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals. I am Vice President on AFSCME District Council 90's board. Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local. Conduct evaluations all training to ensure productive results as a means of improvements. Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information. Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines. Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies. Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors. I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area. Licensing Coordinator 06/2003 to 11/2004 Company Name City , State Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators. I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures. Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses. Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information. Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support. Grants Assistant 06/2002 to 06/2003 Company Name City , State Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program. Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 to 06/2002 Company Name City , State Assist with the day to day operations of the inspection sticker counter. Perform implementation of stickers and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information. Clerk 07/1999 to 12/1999 Company Name City , State Assist with day to day operations of the Temporary Plates counter. Perform implementation of temporary tags and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information Ensure the request temporary tags given to customer matches the tags on system. Clerk 2, Vehicle Registration 07/1994 to 03/1998 Company Name City , State Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types of mailing machines in ensure proper distribution. Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs. daily Weighing letters to determine cost. Usage of the Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department. Education Graduate : Labor Studies 2005 Penn State Leadership Institute State , USA Graduate : Computer Science 2001 Thompson Institute Computer City , State , USA Graduate 1974 Harrisburg High School City , State AFSCME Local Union Training Instructor (LUTI) 2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking and Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation ",AVIATION " SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional with [number] years client interface experience.Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain an active Security Clearance of Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 to Current Company Name City , State Security baggage handler/Personnel Screener Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. January 2010 to January 2012 Company Name City , State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training January 2007 to January 2010 Company Name City , State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Educational Background 2015 Saint Leo University City , State , US Criminal Justice Bachelor of Arts Saint Leo University, Chesapeake, VA Deans List Bachelor of Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 to January 2010 Company Name Provide information to space ""A"" travelers as well as PCS customers. Loaded over 5,000 60 to 75lb bags on state of the art Air Force ""X"" ray equipment. Provided force protection security for the AMC military terminal. Monitor all illegal material using the available x-ray, explosive and narcotics detection, magnetometer, hand held scanning equipment, and video monitoring camera. Illegal material includes weapons, explosives, narcotics, and any other materials which are unauthorized for air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Serviced aircraft guns and accessories Stowed, assembled and loaded aviation ammunition including aerial mines, torpedoes, missiles and rockets Serviced bomb, missile and rocket releasing and launching devices Loaded supplementary munitions Assembled, tested and maintained air-launched guided missiles Supervised operation of aviation ordnance shops, armories and stowage facilities Load supplementary munitions Assemble, tests and maintain air-launched guided missiles Supervise operation of aviation ordnance shops, armories and stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, and processed shipments for: air/surface/sub-surface launched missiles, bombs, and components; special weapons; aircraft gun ammunition, cartridges, and actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; and underwater sound signals/son buoys, ashore and afloat. Tested, inspected and assembled, fuses, loaded/downloaded, and armed/de-armed the listed ammunition/airborne weapons, supplementary stores, and electronic countermeasures equipment. Installed, removed and repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control of aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, and test equipment. Instructed, supervised, and managed operational/training Naval Strike and Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance and ordnance loading/downloading evolutions on 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise for Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled over $60,000 worth of merchandise and $50,000 worth of MWR funds and transactions. This led to MWR having extra $6,000 for the command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word ",AVIATION " BAKERY ENTREPRENEUR Summary Comprehensive experience in manufacturing, reliability engineering and nuclear processing. Experience Company Name City , State Bakery Entrepreneur 10/2011 to 08/2014 Established and built a strong local cupcake store brand name through quality products, community. involvement and alternative advertising methods. Performed employee hiring, training and supervisory duties. Engaged in day-to-day operations of all aspects of the store including baking, cleaning and customer service. Company Name City , State Project Engineer 02/2010 to 02/2014 Hired on through Nuclear Fuel Services, located in Erwin, TN, and transferred to B&W in 2011 Data research for equipment segmentation and disposal project Research and design cutting methods for large equipment Design self-powered transportation system for large equipment Project engineer for design phase of a new Category 2 nuclear processing facility, Isotek project Perform field walk downs to generate P&ID drawings using AutoCAD for assigned systems Develop technical basis for assigned systems Develop technical specifications and requirements, including documentation of engineering calculations, to support technical basis Perform and review calculations for new design and facility support Write and review System Design Descriptions for new design Perform database maintenance for an equipment reliability system Company Name City , State Reliability Engineer Intern 05/2007 to 08/2009 Summer 2007: Located on-site at DuPont Chambers Works – Deepwater, NJ Set up bearing ultrasound program integrating the maintenance with SAP Performed flow meter failure analysis Performed gearbox failure analysis Summer 2008: Located on-site at DuPont Titanium Technologies – Edge Moore, DE Designed new piping system for failed pipe Performed root cause failure analysis (RCFA) for failed pumps Developed a standardized job procedure for pipe flange make up Summer 2009: Located on-site at Renew Paper – St. Francisville, LA Established lubrication program for plant after a two-year shutdown Worked with vendors to determine appropriate lubrication types and methods Set up lubrication filtering and dehydration procedure for large containers of lubrication Company Name City , State Aviation Electronics Technician 09/1995 to 12/1998 Assistant shift supervisor for an F/A-18 Hornet squadron ­ VFA-25. Managed and delegated maintenance tasks among 30 squadron members. Coordinated communication during launch procedures between our squadron aircraft and flight deck control aboard an aircraft carrier. Voluntarily trained as final checker (inspector) of aircraft prior to launch. Education Bachelor of Science : Aerospace Engineering December 2009 University of Tennessee Aerospace Engineering Additional Information Six Sigma Lean/DFSS Green Belt November 2014 Engineer in Training (EIT) January 2010 DOE Level Q Security Clearance October 2010 – February 2014 Skills Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research and Design, SAP, Root Cause Failure Modes and Effects Analysis, Lubrication ",AVIATION " BANK TELLER Professional Summary Personable, high-energy nursing professional. An ambitious individual who has a demonstrated ability to address patient's needs in a timely manner. Proven success in dealing with patients and families from different backgrounds. Eager to work in a busy environment to achieve the highest level of patients' satisfaction. Licenses CPR certified through American Heart Association Skills Medical Terminology Vital Signs & Patient Monitoring  Electronic Health Record HIPPA Regulations/ Privacy Patient Safety & Care Patient Advocacy and Support Medication Administration  ​ Professional Experience 09/2015 to Current Bank Teller Company Name － City , State  Professional tellers are responsible for providing a positive customer experience that leads to improved satisfaction and sales. Professional tellers process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customer's needs and encouraging customers to expand their relationship with Bank of America. Your duties may include, but are not limited to the following: Create a connection and develop rapport with customers to provide outstanding, personalized service Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers. 09/2014 to 05/2015 Retail Sales Consultant Company Name － City , State Interacting among clients with a primary focus on business retention and new business roll outs; provided superior support services aligned to the client's priorities in order to drive loyalty and maximize the business value of their investment. Driven to meet all sales goals and educated all customers on available promotions and product plans. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Recognized as number one in the store for newest accounts opened for the months of February and March 2015. Ranked Top 5% in store the entire term of employment Voluntary customer service training completed, gained advanced customer service skills to improve productivity Established strong networking relationships with every customer. 12/2011 to Current Aviation Resource MANAGER Company Name － State Review, plan, and implement aircraft and crew schedules from day of scheduled events to 6 months in advance to ensure optimum crew and aircraft usage relative to clients requests while accounting for crew rest requirements, crew schedules, aircraft maintenance, and unexpected developments. Processed 9,500 flight requirements, verifying currencies in Aviation Resource Management System with zero delays in status. Conducted 62 flight record reviews, updating personnel data reducing workload by 20 percent. Organized base training for 21 personnel on best practices. Adapted by 4 Organizations). Oversee and supervise 12 personnel during daily operations. 07/2011 to 12/2011 Administrative Executive Company Name － City Provided high-level administrative support to 5 leading military officials by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, emailing, receiving visitors, arranging conference calls, and scheduling meetings. Train and supervise lower-level clerical staff. Authenticated 487 authorizations for 375 personnel with 100 percent accuracy. Organized office filing plan, labeling/auditing 800 packages ensuring compliance. Generated 24 flight orders for North Atlantic Treaty Organization; 67 successful training tasks completed. Education and Training 2012 High School Diploma Jefferson County High School － City , State , 30434 GPA 3.7  Graduated top 5% of my class  2015 Aviation Management Community College of the Air Force GPA: GPA: 3.5 Aviation Management 2015 Georgia Southern University BLS through AHA. Expires 2017 ​ 2016 Associates in Pre Nursing East Georgia State College － City , State , 30458 2017 Nursing Georgia Southern University － City , State , United States GPA: GPA: 3.6 Completed First Semester of Georgia Southern Clinical. Acute Nursing Clinical at East Georgia Regional Medical Center Med Surgical Floor and St Joseph Candler Hospital TCU.  Additional Information Awards Airman of the Year (X2) Aviation Resource Manager of the year Major Command Level (Air Combat Command) Airman of the Quarter Squadron Level (X6) Air Force Achievement Medal. A member of the Student Nurses Association at Georgia Southern University  ",AVIATION " ELECTRICAL ENGINEER Summary Seasoned Electrical Engineer successful at coordinating diverse projects, improving departmental processes and increasing revenue. Electrical Engineer proficient in power and control engineering. Designs power grids as well as control systems for oil and gas industry. Seasoned Electrical Engineer offering  5 years experience developing HMI controlled equipment for testing and production. Strong project management background. . Highlights Engineering Software: AutoCAD, Eagle, MATlab, Solidworks Standard, Solidworks Enterprise PDM, Solidworks Electrical Microsoft Office 2016: Word, Visio, PowerPoint, Excel, OneNote, Outlook Microsoft Dynamics GP, Team Gantt, Allen Bradley RSLogix Software Computer Language: Microsoft Visual C and C++ Project Management Skills Complex problem solver Project management Operational analysis expert Technical writing Data collection Strong decision maker Analog and digital hardware and firmware design FEA and failure analysis 3D design and simulation software? Experience Electrical Engineer 04/2014 - 02/2016 Company Name City , State Practical application of Electrical Engineering Critical thinking that involves the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions to problems Prepared and studied technical schematics and P&ID drawings and specifications of electrical/electromechanical systems to ensure that installations and operations conform to standards and customer requirements Diverse knowledge of frac pump components and assembly Instrumentation and controls applications Proficient in the design codes and standards of the SAE, NEC, NEMA, IEEE and ANSI Designed custom enclosures, consoles and cable/harnesses per UL and NEMA Standards Designed power DCS systems for frac fleet in compliance with SAE, IEEE, NEMA and ANSI standards and codes Created cable schedule spreadsheets, requirements documents and operations manuals for product/project transparency Created BOM's and routings in Microsoft Dynamics GP for development of manufacturing build orders Implemented NEC guidelines on electrical designs and schematics and created assembly instructions and testing procedures in compliance to HSE and OSHA Standards Managed assembly and field tech personnel during project phases and established reliable and competitive vendor/contractor relationships for project commissioning achieving a margin of 30% savings in company spending Managed Chemical 6 (C6) Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 40% Managed Hydration Unit Project from inception to completion for C&J Energy Services frac fleet and reduced downtime by 20% Managed Dual Fluid Pumper (DFP) Unit Project from inception to completion for NITRO Drilling Services frac fleet and increased revenue potential by 100% Managed the R&D Frac Pump Testing facility project for the High Pressure and Low Pressure Loop cells from inception to completion for Weir SPM and increased testing efficiency from 40% to 100% Manufacturing Engineer 06/2011 - 04/2014 Company Name City , State Implemented pump test design changes that eliminated downtown by 80% and increase test output efficiency by 86% Implemented pump testing set up and break-down procedures that effectively resulted in a 20% decrease in LTI's (Lost Time Incident) Designed MCC for control of 7500 hp WEG motor and vfd that resulted in a 50% output increase of tested pumps Designed power distribution and control for medium and high voltage motors and vfd's for hydraulic lube circuits: supply and cooling loops Designed power distribution and control for medium and high voltage motors and vfd's for water circuits: supply and cooling loops Designed new tooling for Autofrettage, Pump Assembly and Pump Test that was more ergonomically efficient for operators and mechanics that resulted in a decrease of process bottleneck of 10% Managed frac pump testing facility with essential upgrades to allow company to effectively test 250 pumps per month with no equipment downtime or failure increasing output efficiency to 86% Designed tooling fixtures and had ergonomically efficient equipment installed to LEAN Pump Assembly, Pump Paint and Autofrettage areas averaging a 10% increase in work output for all areas combined Managed the Williston Service Center Frac Pump Testing facility project for the High Pressure Loop cell from inception to completion reducing testing cost by $10k per test per month maintenance Maintenance Mechanic MPE-9 08/2005 - 09/2013 Company Name City , State Troubleshot and repaired mail processing equipment that consisted of vfd's, SLC500 PLC's, Baldor motors, Eaton gearboxes and MCC panels by aid of multi-meter and/or RS Logix software. Performed periodic maintenance tasks on all mail processing equipment. Operated SCADA systems that controlled mail processing equipment. Aviation Electrician Petty Officer 3rd Class 06/1996 - 08/1999 Company Name City , State Aircraft handler duties consisting of taxing, securing and preparing aircraft for launch from aircraft carrier(USS Nimitz CVN-68). Troubleshot and repaired electrical circuit boards, gyros, joysticks, control panel instrumentation for all onboard aircraft consisting of F-18 Hornet, F-16 Tomcat, EA6B Prowler and H60 Helicopter to ensure operational readiness for ship and crew. Navy Pistol Marksmanship Ribbon, Armed Forces Expeditionary Medal, Navy Sea Service Deployment Ribbon, Navy Good Conduct Medal/Ribbon. Broadened Opportunity for Officer Selection and Training (BOOST) Program. Education 2010 University of Texas at Arlington - Electrical Engneering City , State , United States GPA: GPA: 3.0 Coursework in Electro-technology, Thermodynamics and Electronics Complete course load of 129 credits and maintained 1999 Certificate of Completion : Officer Candidate School (BOOST) - Officer Training/College Prep City , State , United States Coursework in Officer duties/management. GPA 3.0 Skills Armed Forces, AutoCAD, C, C++, cable, competitive, Critical thinking, documentation, Electrical Engineering, electrician, hp, logic, manufacturing engineer, MATlab, mechanic, Microsoft Dynamics, Excel, mail, Microsoft Office, Outlook, PowerPoint, Microsoft Visual C, Word, mpe9, multi-meter, Navy, NEC, Enterprise, oil, Paint, PDM, personnel, PLC, power distribution, Project Management, SCADA, schematics, Solidworks, spreadsheets, Time management, Tomcat, upgrades, Visio, SAE, aircraft, OHSA, HSE, IEEE, NEMA, UL, cable harness, MRP, ANSI, oil, gas, flow, calculations, design, procedures ",AVIATION " PLANT OPERATOR Summary Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment. Highlights Maximizing Productivity and Profits Quality Assurance for product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention to Detail Team Player Accomplishments Operation of a $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor ( equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 to 02/2015 Company Name City , State Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production. Sales Associate 01/2008 to 05/2009 Company Name City , State Sales of all plumbing indoor and outdoor materials. selling plumbing supplies and material, unloading trucks and stocking shelves. Auto Mechanic 01/2007 to 03/2008 Company Name City , State Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair. Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft. Education 2008 University of Montana City , State Mechanical Classes. 2005 Navy City , State Multiple education courses and training within the Navy. High School Diploma Trapper Creek High School City , State Skills Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids. Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site. ",AVIATION " CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who excels at prioritizing, and completing multiple tasks simultaneously. Committed to delivering high quality results within a timely manner, with little to no supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current  Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner ",AVIATION " MAINTENANCE SPECIALIST/TECHNICIAN Summary Military veteran and journeyman electrician seeking to retain current position as a maintenance specialist at TWPC. Served four years active duty in a role of increasing responsibility and one year as a maintenance specialist at TWPC. Have prior experience in logistics and embarkation management, electronics troubleshooting, electrical maintenance and preventative maintenance. Effective communicator and leader in the work areas. Highlights Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication Experience Company Name City , State Maintenance Specialist/Technician 09/2014 to Current Company Name Logistics & Embarkation Rep 10/2013 to 07/2014 Prepared and shipped about 250 metric tons worth of military equipment on numerous operations to countries such as Australia, Thailand and Guam. Equipment had to be tied down at certain points and sometimes in complex ways to ensure proper restraint when loaded on an aircraft. In charge of three Marines who occasionally were deployed to other countries. Never missed a time frame for any of the 13 operations that we participated in. Provided cleaning supplies, office supplies and other miscellaneous items for an entire squadron. Without that support, the squadron would not have been able to operate. Company Name Aviation Electronics Technician 09/2011 to 10/2013 Operated on and repaired around 200 pieces of gear used in F-18 fighter jets, EA-6B Electronic counter- measures jets, or AV-8B close ground support jets. Troubleshot components such as capacitors, resistors, diodes, switches and transistors on circuit boards that went into many different pieces of gear. Troubleshot and repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, which were used to test all gear that is used in the military jets. Accomplishments Became the Safety-supervisor for work center of 63 Marines. Managed and supervised 12 Marines that performed maintenance on equipment, and three Marines that performed logistics and embarkation operations. Coordinated set up multiple events for an entire squadron of about 500 Marines. Supplied entire same squadron with supplies for daily operations. Education CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION INTERMEDIATE MAINTENANCE October 2011 City , State Top 10% of class Upon completion of the course, became able to program, debug, install, and verify the effectiveness of a software package (ATLAS) used to provide a consolidated response to testing requirements in an intermediate aviation repair shop; and operate and repair a pneumatic generator, a device used to simulate air pressures experienced by an aircraft during flight. DIPLOMA November 2010 Sequoyah High School , City , State GPA: Top 10% of class Top 10% of class Top 10% of class Advanced Electronics and Components - Pensacola, Florida Top 20% of class Upon completion of the course, became able to perform mathematics for analysis of AC/DC circuits; understand and troubleshoot digital logic circuits; perform troubleshooting of AM and FM RF systems; and troubleshoot transmi ers and receivers and antennas and waveguides. HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE August 2011 Common Core Intermediate Maintenanace , City , State Top 10% of class Upon completion of the course, became able to perform both scheduled and unscheduled maintenance on an automated support system used at an intermediate level electronic repair facility. Top 10% of class Upon completion of the course, became able to operate, test, and perform maintenance on the high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals of Digital Logic by Correspondence Upon completion of the course, became able to recognize number system organization and arithmetic operations found in digital system; fundamental logic elements and functions of digital systems, i.e., AND, OR, NAND, and NOR gates; and electrical representations of logical functions. The student will be aware of monostable and bistable effects of flip flops and the use of flip-flop circuitry in the serial counting function, parallel shift operation, parallel to serial, and serial to parallel conversion. The summarize, upon completion, the student is prepared to learn troubleshooting techniques and schematic reading of digital systems using integrated circuit logic chip gates, flip-flops, latches, and shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE Skills Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication ",AVIATION " MATERIAL CONTROL SPECIALIST Summary Accomplished professional with 12 years of experience within the field of Logistics and 9 years of experience in Organizational Leadership. Expert at managing supply support, transportation, inventory control, purchasing, and distribution. Effective in customer service, cost reduction, and property management. Proficient in NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, and FEDLOG Database. Versatile and proactive problem solver with excellent interpersonal skills. Highly adaptable to ever changing circumstances when engaging any project business plans within a fast-paced and demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning & Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 to 03/2015 Material Control Specialist Company Name Coordinate material movement between storage, production areas, and designated locations. Coordinate with purchasing, construction, warehouse, and engineering personnel to ensure appropriate scheduling, procurement, and movement of materials. Remove materials from inventory and coordinate the preparation of materials for shipment. Identify materials by military class of supply. Maintain records; manage traceability of documentation from receipt through shipment process. Verify materials or merchandise received against shipping/invoicing documents; record discrepancies and damaged materials. Examine store materials for deterioration and damage; provide documentation for disposal. Provide asset management, coordinate warehouse processes and distribution administration. 01/2012 to 10/2012 Logistics Supply Specialist Company Name － City , State Maintained inventory records/documentation for government assets management. Utilized the BSI/Cost Point System and entered data to track and maintain inventories. Processed request for mission support assets; monitored assets during deployments. Purchased, tracked, sourced, and accounted for assets in excess of $2 million. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Coordinated with planners, buyers, and vendors on parts acquisition. Determined parts requirements and developed provisioning documentation. Managed the DFIM program to ensure assets were returned and properly processed. Provided support for Program Managers with logistics proposal preparation, pricing and negotiations; assisted with training initiatives for logistics specific training. 01/2002 to 01/2011 Aviation Supply Specialist Company Name － City , State Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Military Experience 01/2002 to 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 - Jan 2011 Supervised 30 Marines to maximize efficiency and satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, and requisitioning procedures. Validated customer requirements; processed and submitted requisitions. Processed and delivered materials in accordance with government regulations and procedures. Purchased, tracked, sourced, and accounted for assets in excess of $2 billion. Ensured availability of required equipment and supplies; managed repairs/purchases of assets. Education 2014 Certificate : Six Sigma Villanova University － City , State , US 2014 Certificate : Lean Villanova University － City , State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City , State 2000 High School Diploma : General Studies Boys Ranch High School － City , State , US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma ",AVIATION " DESKTOP SUPPORT ENGINEER Profile Dedicated System Center 2012 Administrator/Desktop Support Engineer with nine plus years in providing effective management and support process. Administers and implements Global IT change management to forty cities domestically and 10 cities internationally. Effectively prioritizes goals and performs under short deadlines to increase productivity without sacrificing quality. Proficient in the day-to-day Administration of System Center Configuration Manager 2012 R2 (SCCM 2012). Provide technical support to staff and customers by responding and following-up on internal and external customer support problems. Core Qualifications Windows 7 Image Deploying via SCCM 2012 R2. Windows 7 and Windows Server 2008 R2 Patch Management. Application Deploying. Task Sequence Development. Professional Experience Desktop Support Engineer August 2012 to Current Company Name － City , State Develop, manage and maintain North Highland PC images, building, testing, manage inventory, PCs platform specifications through the utilization of System Center Configuration Manager 2012 R2 (SCCM 2012). Critical and Required Software and patch management for Windows 7 and some Windows Server 2008 utilizing SCCM2012 R2. Operation System Deployment (OSD) and Application creation within SCCM2012 R2. Work directly with the customers in order to ensure a quality solution is delivered and all issues are identified, escalated and resolved in a proactive manner. Review and optimize workflow, procedures, processes, and systems (call center, ticketing, reporting, and remote access) and tools. Administer and manage Exchange mailboxes and distribution lists. Assist with the migration and troubleshooting of Microsoft Office 365. Coordinates and provides evaluations of proper escalation process for Application and network issues. Advanced knowledge in repair and software requirements for Dell and Lenovo devices. Designates software install and configurations for over a thousand computer systems globally. Troubleshoots hardware and software for desktops for six departments domestically, and three internationally. Performs upgrades to operating systems simultaneous logging, tracking, and resolving matters pertaining to network connectivity, printers, and software application malfunctions. Monitors, tracks and communicates the progress of assigned incidents until its closure. Create and update trouble tickets as required by standard procedures. Responsible for managing, maintaining and monitoring datacenter, server, network, LAN and WAN. Responsibilities also include but not limited to providing 2nd and 3rd level support to internal and external users. This involves network and server's problem identification and resolution by proactive response to alarms, reactive response to trouble calls and coordination of repair activities with internal and external agencies. Possess critical thinking and effective troubleshooting skills with ability to quickly and accurately determine the source of a problem, identify possible solutions, select the most appropriate solution, and implement the solution in a timely manner. Information Technology Technician January 2011 to January 2012 Company Name － State Disassembled, troubleshot, and repaired the following PC hardware: Motherboards, processor, hard drive, floppy drive, CD drive, power supply, IDE Cables, SATA Cables, fans, NICs, Video cards, sound cards, memory, keyboards, mouse, monitors, speakers. Upgraded more than 100 computers with new Operating Systems (Windows 7). Configured Computer Images for future deploy utilizing Windows Deployment Services (WDS), configured servers with new Operating Systems (Windows Server 2008) and Hard Drive Devices Configured Email and Internet connectivity for end users. Created users in Active Directory. Aviation Ordinance Supervisor January 1997 to January 2009 Company Name － State Supervised over 130 Navy personnel in the buildup, storage, and movement of Navy ammunitions Inspected, maintained and repaired aircraft mechanical and electrical armament/ordnance systems Supervised operation of aviation ordnance shops, armories and stowage facilities Managed accounting systems, rework of airborne weapons/systems/equipment, and conventional weapons qualification/certification programs, afloat and ashore. Performed requisition of, received, inspected, stored and issued ammunition; made reports for excesses, shortage or damages; conducted inventories; reconciled and posted discrepancies; prepared and maintained Ammunition Transaction Reports or Transaction Item Reports as required; inspected compliance with directives and applicable to Notice of Ammunition Reclassification Coordinated and expedited the flow of work and materials within or between departments of an establishment according to production schedule. Duties included reviewing and distributing production, work, and shipment schedules; conferred with department supervisors to determine progress of work and completion dates; and compiled reports on progress of work, inventory levels, costs, and production problems. Supervised the inventory and accountability of Navy Assets. Education Bachelor of Computer Science : Network Security ECPI University － City , State Network Security Certifications Microsoft Cerified Profesional Skills accounting systems, Active Directory, Cables, CD, change management, hardware, critical thinking, Client, Customer Service, customer support, Dell, desktops, Email, Hard Drive, IDE, Internet connectivity, inventory, LAN, managing, materials, mechanical, memory, access, Exchange, Exchange Server, Microsoft Office, Windows 7, Windows, migration, weapons, Monitors, Motherboards, Navy, Networking I, Network, NICs, Operating Systems, PC hardware, personnel, power supply, printers, processes, progress, quality, reporting, Routers, servers, sound cards, Switches, technical support, troubleshooting, upgrades, Video cards, WAN, workflow ",AVIATION " STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect ",AVIATION " MAINTENANCE MECHANIC Summary I am a graduate with an Associate of Applied Science in Power-plant & Airframe Technology and with an FAA A&P license with experience in troubleshooting, repairing and maintaining aircraft engines and systems as well as repairing and rebuilding aircraft structures and functional components. I'm currently working as a maintenance mechanic with Fairmount Santrol, with experience in splicing belts, rebuilding pumps, changing motors, bearing and gearboxes. Detail-oriented and very efficient, I am seeking a position with a company that fully utilizes my experience and abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 to Current Company Name City , State Preventative maintenance, maintenance, inspections, and repairs, troubleshooting A&P Mechanic 06/2017 to 12/2017 Company Name City , State Aircraft Maintenance, preventative maintenance, inspection and repair, troubleshooting. Carpenter 11/2016 to 06/2017 Company Name City , State Construct and repair wooden objects and structures. OSR/ Cart Attendant 04/2015 to 08/2015 Company Name City , State Provided excellent customer service to over hundreds patrons daily to ensure return customer base remained solid. Education Associate of Applied Science : Airframe & Power-plant Technology 2016 Hallmark University City , State Certifications FAA Airframe & Power-plant License ",AVIATION " LINE SERVICE TECHNICIAN Summary I currently have 42 flying hours. I am a Sophomore student at Southwestern Illinois College in the Aviation Pilot Program and I am very interested in the aviation world. I have wanted to be a pilot and be around airports and planes since I was eight years old. I am working on my Private Pilot Certificate at Ideal Aviation. I also work at Ideal Aviation as a Line Service Technician.  Skills Great People Skills  Microsoft Office  Fueling Aircrafts Airport Ramp Knowledge Private Pilot Knowledge  Worked at two Airports Aircraft Knowledge Invoice Knowledge Experience 03/2017 to Current Line Service Technician Company Name － City , State Fuel Aircraft from Cessna to Gulfstream as well as helicopters.  Marshaling in Aircraft. Pilot and Passenger communication. Towing and Pushing aircraft. Aircraft Cleaning. Aircraft Management.  07/2016 to 03/2017 Ramp Agent Company Name － City , State Fueling of F-18, T-38, Boeing 737, E-2. Marshaling of inbound and outbound aircraft. Baggage for Allegiant Airlines. Pushback Operator for Allegiant Airlines. Use of Unicom and Deicing Military and Commercial Aircraft. Lavatory Service Use and Ground Power Unit. Pilot Communications. 12/2015 to 05/2016 Team Member Company Name － City , State I was in charge of running the computer system which entailed cash register and returns. I was responsible for helping customers with problems and showing them where certain things were in the store. I was taught to use self thinking to solve their problems. Everyday I worked I had to load multiple bags of 50 pounds of animal feed into the store. This job taught me customer service and organization. 04/2015 to 06/2016 Event Staff Company Name － City , State I was in charge of setting up for weddings, birthday parties, bridal showers, baby showers, etc. I was in charge of driving customers in our six-seater gas-powered golf cart as well as our four-seater gas-powered golf cart and was also in charge of using the four-wheeler to pull trailers. I was in charge of setting up chairs and tables which required heavy lifting. This job entailed me working long days and long nights. I was called on by the owners for a couple of landscaping jobs around the property. This job required good people skills and time management.  Education and Training 2018 Associate of Applied Science : Aviation Pilot Training Southwestern Illinois College － City , State , USA I am currently enrolled in SWIC's Aviation Pilot Program. I will be completeing two years and then transferring to fulfill my bachelors in Aviation Management. May 2016 High School Diploma FREEBURG COMMUNITY HIGH SCHOOL － City , State , United States Personal Information I am currently a 19 year old that keeps up with work and school. I currently work around 25 to 30 hours a week as well as find time to fly and finish up my private pilots license. I live in Freeburg, Illinois which is about 50 minutes from St. Louis Lambert International. I plan to be a Pilot in the commercial world after I finish all of my ratings.  Skills Customer Service Experience, Leadership, Team leadership, Outlook, Fast learner, Verbal Communication, Aviation Knowledge ",AVIATION " PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member. Featured Skills x Expedite / AOG / Logistics x Customer Service x Finance / Accounting x Sales x Purchasing x Inventory Control x Stores / Warehouse x Management x Shipping x Receiving x Bookkeeping Ability to act independently to determine methods and procedures on new assignments. * Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise. * Ability to maintain positive company image and brand. * Ability to perform work accurately and thoroughly. * Efficient organization and time-management skills. * Ability to prioritize tasks and meet deadlines. * A courteous and professional demeanor. * Strong negotiation skills * Ability to work well under pressure * Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software. Additional Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training ""Gold Award"" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey ",AVIATION " SUPERVISOR Summary I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"". Experience January 2004 to January 2012 Company Name City , State Supervisor Worked on F/A-18C. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Applied or retouched paint, using brush. Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment. Regulated controls on equipment to cure and dry paint or other coatings. Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting. Mainly worked on Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop. January 2012 to Current Company Name City , State Administration Clerk Prepare, type, and route correspondence and reports. Organize and maintain files. Recieve office visits and handle telephone communications. Operate computers, word processing, and duplicating documents. Maintain records and other official publications. October 2013 to June 2014 Company Name City , State Aircraft Worker Worked on P-3s, T-34s, T-44s, and F/A-18s. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas. November 2014 to March 2015 Company Name City , State Aircraft Painter Worked on Boeing 737 - 777 and Airbus 320. Masked and covered surfaces not to be painted. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards. April 2015 to October 2015 Company Name City , State Aircraft Painter Worked on Airbus 319 & 320. Masked and covered surfaces not to be painted. Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Education Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate *Intern Hours; 148 hours with Associated Painters Tulsa Welding School City , State Welding Certificate Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing ",AVIATION " PARALEGAL Summary Licensed Paralegal demonstrating confidence and tenacity in project analysis, as well as sound business judgment. Highlights Working knowledge of all aspects of the discovery process Demonstrated ability to conduct legal research using Westlaw Highly skilled at organizing and presenting information objectively Hands-on experience with PracticeMaster and Tabs3 legal Proficient in managing clerical duties pertinent to a law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues on West Law; Digesting various legal documents and providing fact summary reports to attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule by logging important dates and tasks on the company network; Reviewing and Analyzing attorney's work for grammar error; Drafting cover letters; Preparing motion packets; Corresponding with opposing counsel and Courthouse administration; Advising clients of changes in the status of their case; Scheduling depositions; Managing client files on company network through Company's practice management system, Practice Master; E-filing time-sensitive legal documents with various Courts; Preparing Pleadings Binders and Trial Exhibits for Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 to January 2013 Company Name － City , State Provided quality customer service to guests upon entering lobby; Answered high volumes of calls on a multi-line phone system, and dispatched them according to priority; Organized and managed company data in Excel spreadsheets; Reviewed and separated paperwork submitted by each salesmen daily; Reviewed invoice information entered into MAS200; Generated weekly sales reports for each salesman; Advised inquiring customers of product order shipment and status changes; Managed hard copy files; faxed/emailed invoices and all other requested documents; Separated and dispersed mail to the addressed department; Maintained spreadsheets of all customer payments reported by salesmen according to business region; Applied all payments (checks, cash, and credit cards) to customer accounts according to salesman, location, and remittance advice; Processed all credit card transactions over company's terminal Deposited checks directly into company account using a PNC Pinnacle desktop scanner; Reviewed customer accounts for open invoices with a ninety day outstanding balance, and was entrusted to devise payment arrangements on a case-by-case basis to avoid excessive late fees and penalties; Tracked salesmen's expenses; Composed inter-office memorandums and account memorandums; Over the course of my final two weeks at Ardex Laboratories I trained two new hires in two positions (accounts receivables department and receptionist. Administrative Assistant January 2007 to January 2009 Provided quality customer service to people with diverse backgrounds; Answered phones on a multi-line system and dispatched them accordingly to priority; Scheduled and organized business/staff meetings and scheduled and organized appointments with clients; Drafted and typed proposals/invoices and other related documents on company letterhead; Made cold calls to customers that were due for maintenance; Faxed invoices; Entrusted to make managerial decisions to satisfy both the customer and the company's best interests; Maintained records for accounts receivable and accounts payable transactions; Responsible for all administrative duties as related to the Construction field such as filing customer orders, composing business letters, responding to legal matters, managing business accounts and being consulted for advertising ideas;. Customer Service Representative January 2005 to January 2007 Company Name Provided high quality customer service to Pilots and Business Aviation Companies; Communicated with pilots via radio to prepare lineman for estimated arrival and departure times; Provided and reviewed all catering and other accommodations for Pilots and Flight Attendants to ensure a comfortable flight; Scheduled hotel reservations and car rentals for Pilots and Crew; Permitted to use company vehicle; Scheduled aircraft preparation for departing flights; Input data and ticket information into POS system; All aspects of Administrative work such as typing, filing, answering phones and record keeping; Recognized for Customer Service Excellence at Atlantic Aviation. Education A.S : Paralegal Studies , 2012 Manor College Paralegal Studies American Bar Association approved institution Paralegal Certificate : 2012 Manor College American Bar Association approved institution High School Diploma : 2004 Nazareth Academy High School Middle States Association of Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw ",AVIATION " PASSENGER SERVICES OFFICER Professional Summary A hard working and self-motivated Australian professional willing to learn and develop new skills. I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker with an active and dynamic approach to work. I am flexible, reliable and possess excellent time keeping skills. As an aspiring business professional, I am looking to utilize my current analytical skills and knowledge as well as further develop these skills in a practical and fast-paced environment. Skills Customer service specialist Friendly Calm under pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm under pressure Expert problem solver CPR certification Multi-line phones Passion for travel Work History Passenger Services Officer 11/2013 to 07/2014 Company Name – City System and Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines  Passenger baggage handling and flight check-in  Checked in an average of 60 passengers per check-in Being a team player by helping colleagues achieve targets and solve problems to meet daily KPIs  Serving customers in a polite and professional manner according to Singapore Airlines standards  Dispatching flights on time which included overseeing the boarding of the aircraft  Demonstrating an in-depth knowledge of key health and safety standards used within the industry  Working alongside airline duty officers to meet KPIs and airline standards  Consistently achieved airline on-time performance standards Demonstrated the ability to handle complex situations within the given industry safety measures Significantly improved the customer experience, regularly converting unhappy customers to very satisfied customers, something that earned me employee of the month in June 2014. International Travel Consultant 04/2010 to 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management and accounting  Complete Product training: Customer sales process  Selling Travel products to a wide range of clients  Helping train new team members in key competencies Handling customer payments and accounting  Being a team player by coaching colleagues on the sales process to reach store revenue targets  Adopting business strategies including local store marketing and financing  Dealing with customer complaints Providing business solutions  Liaising with airline representatives and wholesales Liaising with wholesalers to drive sales and meet targets Achieved consistent revenue and growth targets on a monthly basis  Repeat client base of approximately 60 per cent Demonstrated resilience and ability to upsell products, consistently meeting KPIs by adding more value to sales Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale Gained self directed learning and development and problem solving skills. Corporate Travel Manager / Staff Developer and Trainer 08/2014 to Current Company Name – City Assisting with on the job sales, product and systems training for new staff members. Developing staff in core competences to ensure success. Researching travel options & presenting the best deals in terms of customer requirements.  Ensure all bookings & reservations are processed accurately. Responding to all phone enquiries promptly, courteously and in a friendly manner.  Filing, photocopying and general administrative duties. Building strong relationships with clients.  Ability to achieve branch, team sales and profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc.  Negotiating corporate and best rates with hotels. Advising on and organising visas & passports.  Booking rail, hotel, domestic and international air travel. Monitoring competitor activity in order to maintain the most competitive rates.  Complying with all relevant laws and travel business legislation.  Handling high numbers of incoming calls from direct customers and travel trade.  Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Americas, Egypt & Africa and Far East.  Education Bachelor of Applied Science (Aviation) : Aviation Business Management Current Royal Melbourne Institute of Technology - City GPA: GPA: 3.4/4.0 Analytical and conceptual thinking, with a conscientious approach to managing workloads.       Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made. Advanced problem solving and numeracy skills. Accomplished communication skills, both written and verbal developed through numerous essays and presentations. ·       Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint.  3.5 GPA University of Westminster - Commencing a 3-month scholarship at the University of Westminster. This will be undertaken via distance learning. 2011 - Successfully obtained a Certificate III in Tourism Retail Sales : Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology 1 2009 Parade Secondary College - Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry and Biology Australian Tertiary Admission Rank: 83.40 Qualifications Diploma : Management 1 2012 - Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian Visa: Tier 5 Youth Mobility (exp: 24/7/2016) Note: Eligible for EU passport ",AVIATION " LEAD OPERATIONS ENGINEER - GLOBAL HAWK PROJECT Profile Seasoned aerospace professional with extensive experience in fixed and rotary wing flight testing, test management, systems integration and UAV operations. Background includes greater than 20 years of experience in flight test planning, execution and reporting and more than 6 years of high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience and 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration and test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept for the Global Hawk UAS for NASA operations and generated testing roadmap to achieve successful initial operational capability of the NASA Global Hawk UAS •Developed syllabus and training materials for NASA Global Hawk Mission directors and UAS ground observers. •Led the NASA effort (in concert with Northrop Grumman Corporation and L-3 Communications engineers) to resolve unexpected developmental problems that surfaced during testing and qualification of the Global Hawk command and control system and field a fully functional system. •Generated requirements for workmanship, functional test and environmental test for Science payloads planned for installation on the Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed to NASA ""Tiger Team” to fully develop, reclassify and cause-map X-40A Space Maneuver Vehicle hazards in response to deficiencies uncovered during Flight Readiness Review. •U.S. Army Commanders Award for Civilian Service, 1996 •Managed a complex engine-airframe integration test program with an integrated test team of Army, airframe contractor and engine contractor personnel. •Developed new flight test techniques to determine compliance with a new frequency-domain based handling qualities specification. •Developed methods of assessing aircraft specification compliance using an engineering flight simulator. •US Army Commanders Award for General Excellence, 1987. Professional Experience 06/2006 to 01/2015 Lead Operations Engineer - Global Hawk Project Company Name － City , State Managed all operational aspects of Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) and scientific payload integration. Overall leader for Global Hawk flight operations team, including maintenance personnel, avionics technicians and operations engineers. Primary point-of-contact and liaison to the Federal Aviation Administration and Transport Canada for securing the Certificate of Authorization or Waiver for operation in the US National Airspace and operational certificate for Canadian Airspace. Global Hawk Mission Director: Responsible for the overall conduct of Global Hawk missions in the Ground Control Station. Served as primary functional interface between payload specialists and Global Hawk aircrew. Assisted Global Hawk pilot in air vehicle systems operation. Performed as Mission Director on more than 150 Global Hawk missions.   Lead Operations Engineer for Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 to 06/2006 Operations Engineer Company Name － City , State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project to investigate structural deficiencies with MDA platform aircraft. Drafted the statement of work for the test effort. Coordinated and managed the funding. Performed all coordination and facilitation to allow the customer's functional test agent (Raytheon Aircraft) to complete the analysis and testing on schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities and schedule and performed as technical liaison between the pylon engineering design contractor and NASA fabrication personnel. Developed or reviewed quality assurance specification requirements. Primary mechanical designer of installation hardware for the electrical power conditioning and instrumentation systems. Performed the conceptual design of pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground and flight test effort to achieve initial operational capability of NASA B-52H Cooperative Launch Platform Aircraft Generated or reviewed and approved all Launch Platform system integration ground checks. Drafted and coordinated Flight Test Plans, generated flight profiles, flight cards and pre-flight briefings. Performed as Test Director for qualification ground testing and all test flights and as Flight Test Engineer onboard aircraft to perform system qualification checks. Generated and managed System Requirements Verification Document 06/1996 to 01/1997 Senior Engineer Company Name － City , State Planned test programs to evaluate operability, suitability, and engine/airframe integration and compatibility of F-16 propulsion systems. Served as Government test monitor for contractor test programs. Interfaced with engine manufacture technical representatives and maintenance technicians on engine technical and maintenance issues. Served as customer propulsion system consultant. Monitored propulsion system data real-time during flight tests. Analyzed flight test data. 10/1986 to 06/1996 Project Manager / Senior Flight Test Engineer Company Name － City , State Project Manager/Test Director: Project manager on 18 test programs. Prepared detailed cost estimates for all phases of program utilizing test requirements documents. Coordinated funding requirements with program sponsor. Coordinated test scheduling and special equipment requirements with test sponsor and airframe contractor. Established test milestones and schedule. Coordinated with aircraft maintenance and test instrumentation personnel to ensure required resources were available to meet program goals. Led diverse team composed of test pilots, flight test and test instrumentation engineers, aircraft mechanics, test instrumentation and data reduction technicians and contractor personnel. Directed daily test operations. Directed preparation of test program final report. Briefed test results and recommendations to program sponsor, headquarters and contractors. Senior Flight Test Engineer: Flight test engineer on 36 programs. Performed detailed test planning to efficiently evaluate the performance, handling qualities, mission suitability, specification compliance and airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques to evaluate state-of-the-art systems. Planned individual test flights to accomplish test goals in a minimum of flight time. Generated flight profiles, flight test cards and conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored and directed tests as Flight Test Engineer onboard test aircraft. Monitored and directed tests as Flight Test Director via telemetry from ground control room. Established data reduction methods. Wrote data-reduction subroutines in FORTRAN. Processed and reduced flight test data. Evaluated and interpreted test data to determine test article deficiencies, shortcomings and compliance with applicable specifications. Drafted final test report using Microsoft Word, Excel and specialized VMS data plotting programs. Acted as member of flight safety and data review boards. Trained junior flight test engineers in flight test planning and flight test and data reduction techniques as well as data interpretation and report preparation. Acted as flight test consultant to headquarters and contractors. Acted as organization pitot-statics authority. Responsible for calibration and maintenance oversight of flight test pitot-static reference equipment (air speed pacer aircraft and trailing airspeed devices). 01/1983 to 09/1987 Flight Test Engineer Company Name － City , State Education and Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management for Executives (Resident Course), US Army, 1994 Test and Evaluation Management US Air Force Institute of Technology University of Kansas Hazards of High-Intensity Electromagnetic Radiation to Flight, CKC Laboratories, 1991 1982 Bachelor of Science : Aeronautical Engineering California Polytechnic State University － City , State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS ",AVIATION " ELECTRICIAN Professional Summary Technically sophisticated Aviation Electrician with 20 years of experience on large-scale electronic systems, troubleshooting, installation, calibration, and maintenance repair within the United States Navy.  In-depth knowledge of aircraft, avionics, electrical and electronic technologies.  Consistent record of achievement in project management, dramatically improving system operating efficiency and reliability.  Productive team contributor successfully delivering concurrent projects under tight deadlines. Skills Troubleshooting Problem Resolution Avionics Systems Electrical Components Aircraft Instruments Process Change and Implementation Goal Attainment Maintenance Management Project Management Quality Assurance Team Leadership and Training Inspections Deadline Adherence Secret Clearance Collateral Duty Inspector Schematics Experience Electrician February 2017 to Current Company Name － City , State Responsible for inspection, testing and maintenance of electrical, electronic and HVAC systems on rolling stock equipment in accordance with FRA and Amtrak standards and guidelines. Service Technician February 2016 to February 2017 Company Name － City , State Repair, recondition, service, and maintain Uninteruptable Power Supply systems and other power systems related components. Troubleshoot and diagnose malfunctions of the complete power systems. Electrical Work Center Supervisor/1st Lieutenant Supervisor July 2014 to February 2016 Company Name － City , State Supervises 13 personnel performing scheduled and unscheduled maintenance on flight control, instrumentation, navigation and electrical systems on 17 F/A-18C/D/E/F and 3 EA-18G aircraft.  ​Supervises 9 Sailors responsible for the daily upkeep of squadron facilities and the stocking, inventory and sales of squadron store merchandise. Avionics Division Supervisor/ Indoctrination Supervisor July 2011 to July 2014 Company Name － City , State Managed the administrative and production efforts of 59 avionics technicians.  Performing intermediate level repair of H-60, H-53, AV-8, UH-1, and AH-1 aircraft systems and components.  Responsible for the check in and training of all newly assigned Sailors, receiving all their initial shipboard qualifications.    Avionics Work Center Supervisor July 2008 to July 2011 Company Name － City , State Responsible for the administrative and production efforts of 34 avionics technicians.  Performing intermediate level repair on P-3 and H-60 aircraft, electrical and power generation systems and components. Aviation Electrician Shift Supervisor/Avionics Technician Shift Supervisor July 2001 to July 2008 Company Name － City , State Supervised 3 Sailors performing scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Responsible for troubleshooting and repair of Electrical/Instrument and Automatic Flight Control Systems.​ Supervised 10 Sailors performing intermediate level component and system repair on electrical and power generation systems for P-3 and H-60 aircraft. Aviation Electrician/Avionics Technician July 1996 to July 2001 Company Name － City , State Performed scheduled/unscheduled maintenance and corrosion prevention and treatment on 7 SH-60F/HH-60H helicopters. Performed intermediate level component and system repair on electrical and power generation systems for P-3, S-3, and H-60 aircraft.​ Achievements Led 59 Sailors and Marines in completion of 247 work orders, resulting in 92% repair rate. Received highest grade of ""On Track"" on all seven Naval Aviation Maintenance Programs under management during aviation maintenance inspection. Trained 150 sailors in damage control procedures across nine repair lockers, resulting in prompt response to 75 actual and training casualties. Led 16 Sailors in the completion of 15 special inspections, 4 phase inspection and 2 aircraft compass calibration verifications totaling more than 165 man-hours and enabled a 25 percent reduction in work center backlog. Developed and executed plan for successful onload and accountability of 93 items of V-22 Osprey support equipment valued at over $8M. Supervised 27 sailors throughout four work centers in successful completion of 20 self-audits, 35 drills and 22 practical resulting in 13 of 13 programs graded as on track. Applied airspeed principles, divided communication shop and electrical shop into two work centers, improving repair time and efficiency by 25%. Received 5 Navy and Marine Corps Achievement and 6 Good Conduct Medals, and also awarded Junior Sailor of the Year in 2006 as result of exemplary performance. Professional Development Provided technical expertise in testing aircraft systems, troubleshooting and repairing system discrepancies to ensure minimum schedule impact. Demonstrated technical expertise by implementing process changes to reduce cost and meet schedule without compromising safety or quality. Handled managerial duties, ensuring attainment of safety and quality goals while adhering to daily work plans to maintain schedule requirements. Installed, inspected, tested, adjusted and repaired avionics equipment, such as radar, communications, navigation, and missile control systems in assigned aircraft (F/A-18, P-3, E-2, SH-60 and C-2s). Performed operational checks, bench checks, and troubleshot, and isolated malfunctions in complex aircraft avionics equipment. Utilized complex test equipment such as continuous wave and pulse generators, time domain reflectometers, multi-trace oscilloscopes, frequency counters, multi-meters and deviation meters, and specialized test equipment to perform operational checks. Repaired and replaced components based on test results following blueprints, schematics, handbooks, and other technical documents. Performed calibration, repair and replacement of system components. Maintained highest levels of workplace organization, tool control, FOD awareness/prevention, and safety at all times.   Maintained required certifications to perform job requirements, and handled other duties as requested. Education Bachelor of Science : Professional Aeronautics , 2007 Embry-Riddle Aeronautical University ",AVIATION " MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations.  Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities.   Core Qualifications Results-oriented Excels in equipment  troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy  Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in the integration and operation of pressure control systems and equipment tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and supporting marking and sales functions within the Organization Identifying and Managing Continuous Improvement Opportunities within the operation   Assist Sales and Marketing Functions in Identifying Opportunities to Expand Market share  MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early Warning Squadron 115 - Supervised the Electrical Division in the repair and maintenance of aircraft electrical systems over 6 cruises while deployed to the Western Pacific Ocean on board USS George Washington.  Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early Warning Squadron 120 Supervised crew of 15 in the daily inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound aircraft during 14 detachments.   Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor.  Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET   Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling   Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation ",AVIATION " PASSENGER SERVICE CONCOURSE MANAGER Summary A dedicated and enthusiastic leader, able to motivate employees to perform at their best in providing excellent service and developing ongoing, profitable client relationships. Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Skills Strategic planning Team building Personable Client relationships Dedicated Flexible Relationship building Decision Making Time Management Conflict Resolution Adaptability Ability to Work Under Pressure Creativity Ability to work on a team Microsoft word Word processing Spreadsheet Microsoft excel Microsoft programs Scheduling Accomplishments Promoted 2 times within the last 5 years. Diverse skill set in managing employees and customers throughout many areas of the aviation business Proven ability to manage most complex concourses throughout the Atlanta airport Established a trustworthy relationship among the clients on multiple concourses. Experience 12/2013 to Current Passenger Service Concourse Manager Company Name － City , State Maintain the appearance of equipment utilized throughout the day  Managing daily operation while driving safety policies Directly responsible for overseeing 8 to 24 zone leaders Communicated, trained and pushed operational changes as directed Maintained healthy working environment while working in busy atmosphere Maintained and provided daily schedule to dispatchers and senior leaders Attended Delta shift briefing regularly in effort to communicate expectations for the day and address any possible concern raised by Delta staff Addressed overall concourse operation concerns Fulfill customer request regularly, in a timely manner Provide daily huddle and direction to staff in preparation for daily operation Coach and counsel employees  Recognize employees Diffuse situations Challenge delays Maintain effective operational performance Revamp processes when necessary  Provide leadership to employees daily Provide hands on team work  Focus-drive on dress code policy and employee professionalism Communicate daily with Client, management and key positioned employees involved in the daily operation Drive customer satisfaction results 09/2012 to 11/2013 Cabin Service Manager Company Name － City , State Managed 10 to 14 team of 3 man employees Managed up to 35 team leaders directly Responsible for building 7 day schedule for employees Responsible for coaching, counseling and documenting employees Managed an entire concourse from the ramp Communicated and managed dispatcher Responsible for providing dispatcher with staff in effort to turn aircraft during day time turn operation Responsible for managing processes regarding CBP Responsible for controlling operation failures Pushed safety policies regularly  ​ 09/2010 to 09/2013 Cabin Service Supervisor Company Name － City , State Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft 04/2007 to 03/2009 Cabin Service Supervisor Company Name － City , State Maintain the appearance of equipment utilized in operations  Assistant manager in scheduling employees Execute directives provided leadership Support team leaders with assistant on aircraft as needed Continuously provide safety patrol on the ramp and concourse daily Held briefing to communicate information pasted down by management Train employees to become team leaders and service aircraft Education and Training 2003 High School Diploma : Academics College Park High － City , State , USA Academics Technical Skills 9 months (2014) experience in CBP seal process/Admin office work Compiling information for applications Typing and submitting applications to CBP Managing approved and rejected applicants Handled weekly meeting with CBP-provided updated based of meeting to management Maintained Red/Black seal count and list Provided weekly seal list to HR and management  Directing employees when coming in office for assistance Professionally handling calls-directing callers Assisting senior managers with office needs such as copying, computer input, uniform issuing and sorting ",AVIATION " ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant to CFO 04/2008 to Current Company Name City , State Managed operations in accordance with budget requirements.  Maintained compliance with company and legal requirements.  Oversaw operations for Charter and Dispatch Department. Managed office inventory and placed new supply orders.  Updated employee paperwork and records. Scheduled appointments and maintained master calendar.  Oversaw training and daily performance of three staff.  Wrote professional business correspondence.  Generated financial reports for management review.  Liaised directly with customers to meet needs and maintain satisfaction. Provided support for COO and sales team in managing operation work flow.  Improved communication efficiency as primary liaison between departments, clients and vendors.  Planned travel arrangements for executives and staff.  Organized files, developed spreadsheets, faxed reports and scanneddocuments.  Properly routed agreements, contracts and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Performed additional duties and special projects as assigned by the Chief Pilot. Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement.  Ensured compliance with all Federal, State, Local and foreign regulations.  Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program to further develop professional skills.  Ensured that team member responsibilities were defined and understood.  Monitored ongoing expenses relative to budget projections.  Cultivated strong working relations with other industry executives. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Charter Sales Rep and Flight Dispatcher 05/2006 to 02/2008 Company Name City , State Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Updated database with customer and sales information. Evaluated competitors and performed market research. Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Planned travel arrangements for staff. Charter Sales and Flight Dispatcher 03/2000 to 03/2005 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and flight staff. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Managed incoming and outgoing calls. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported Vice President in managing operation work flow. Handled and processed confidential client information. Coordinated with airport vendors regarding fueling and catering logistics. Monitored flight schedule daily for 6 aircraft. Monitored and updated flight schedules for pilots daily. Accounts Receivable Accounts Payable Education High School Diploma : General 1995 Lake Weir High School City , State , USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management ",AVIATION " AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping ",AVIATION " JAVA INTERN Career Overview Developer well-versed in structuring, developing and implementing interactive websites. with experience in back-end programming, relational databases and performance testing SAN. Education May 2015 Wichita State University － City , State Master of Science Computer Science GPA: GPA: 3.93/4 GPA: 3.92/4 May 2013 BMSCE － City , State Bachelor of Engineering Computer Science GPA: GPA: 8.81/10 GPA: 8.81/10 Qualifications Programming and design skills Strong analytical skills Optimizing and performance tuning Experience with writing and executing test plans Experience working in Agile Software development methodology Capable of working simultaneously on diverse projects individually and as a team Experience in project presentations and enthusiasm in understanding new concepts Technical Skills Server-side technologies : servlets, JSP, J2EE technologies, Hibernate3.x, JPA, Spring 3.0, Struts 2.0, EJB, JMS, Design patterns, SQL, Pl/SQL Client-side scripting : HTML5, CSS, Java Script, AngularJS, Jquery and bootstrap Consuming and producing SOAP and Restful web services (XML and JSON) C, C++,Unix system programming, CUDA, Perl Data Structures, Operating system concepts, multicore and multi-threaded programming, SAN, UNIX Tools : Eclipse, IOmeter , Code Warrior, vi editor, Visual Studio, Arduino, Oracle 11g, Code Blocks, iSCSI initiator, NetApp internal tools, Navicat, JConsole, JMeter, tomcat, JBOSS, Git Technical projects Unix system programming : Built a binary search tree using system calls in C (on Linux platform) to sort a file of records Implementation of Unix commands : tail, tee, cp and mv, in C Parallel Apriori algorithm proposal on Nvidia GPU Performance of Apriori algorithm with multiple threads on a single-core machine was compared against multi-threading on GPU. The newly proposed algorithm reduces the processing overhead on GPU. Leave management system: Designed and implemented a module to help the organization to log the attendance of employees with its biometric system. This project had html, jquery, AngularJS for front-end and Spring MVC, Hibernate running on tomcat server in the back end and Oracle 11g server as database Work Experience Java intern , 06/2013 － Current Company Name － City , State Designing and implementing Leave Management System for internal use(Spring MVC) Receiving training in core java and J2EE technologies Consuming and producing web services for a bank application Creating Single Page Application in AngularJS Test contractor (Performance and Benchmarking team) , 05/2014 － 05/2015 Company Name － City , State Executed test cases and analyze performance numbers against benchmarks Conducted root-cause analysis for performance degradation in controller firmware builds by running continuous performance verification (PCV) tests daily. Participated in scrum meetings Automated using Action Word Script (AWS), batch script, Java ( Member of automation team) Graduate Research Assistant , 12/2013 － 05/2014 Company Name － City , State Managed and maintained NIAR composites database Created charts and updated the database Wrote macros for doing data analysis ",AVIATION " CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills ",AVIATION " ASSISTANT TO MANAGING DIRECTOR Professional Profile natalia garcia Versatile and solutions-driven professional with outstanding strategic planning Business Management Professional Motivated and multifaceted candidate. Eager to contribute strong sales management, general business administration, CRM, HR, operations planning, coordination and monitoring skills. Proficient at identifying cost-effective strategies to promote significant savings. Effectively define, develop and implement action plans and policies to maximize productivity and efficiency. Experience Assistant to Managing Director December 2013 to April 2014 Company Name － City Offered dedicated support to the Managing Director as to other Executives when required, conducting research, issuing all corporate presentations, arranging meetings, appointments, and travel accommodations improving overall quality and efficiency. Filtered Managing Director phone calls, managed his Agenda and prepared correspondence as required. Communicated regularly with vendors and contractors scheduling meetings and addressing concerns. Prepared the general requisition purchase order for stationary and organized the filing system in a timely manner. Prepared reports, conducted reconciliations, and resolved discrepancies. Excelled balancing staff and Director´s needs. Key Accomplishments Overhauled and solved an accumulated discrepancy on a series of vendor invoices and succeeded on the reconciliation. Carrying out background research and presenting successful findings ; Producing documents, briefing papers, reports and weekly and monthly presentations; Notably organized and arranged meetings and corporate events; ensuring the manager is well prepared and arranging locations and venues set up, media technology and catering. Business Manager April 2008 to December 2011 Company Name － City Organized, planned and supervised essential central services such as reception, security, maintenance, mail, as well as day to day running of the office. Responsible for making sure that contracts, insurance requirements and safety standards are correctly complied with. Was in charge of 10 members of staff. Developed and updated customer database for phone calls, product launches, events. Manage cash loss prevention procedures and established security policies and business plan. Kept senior management informed of changes in my areas of responsibility. Analysed sales figures and forecasted future sales volumes. Involved in the recruitment, assessment and interviewing of new staff. Managed and motivated staff to increase sales and ensure business efficiency. Produced reports on performance, then measured these against set indicators. Reviewing current organizational effectiveness and made recommendations for improvements. Key Accomplishments Operations planning, organization, coordination and monitoring, during projects and working along with the technical team to ensure on-time, budget-compliant completion while maintaining high quality standards. Managing time, establish priorities and delegating effectively. Able to prepare budgets and cost estimates. Liaising with local authorities and regulatory bodies on business related issues. Expansion, follow up and improvement of relationships. Excellent communication skills and ability to present across all media. Ability to function in a fast-paced environment. Viajes Marsans, S.A. (Travel agency. Travel consultant October 2004 to April 2008 City Acted as key person, after office Director. Possessed touristic market knowledge as different booking & management systems: Global Amadeus, Sire (Spanish railway company booking system) & tour operator booking websites. Managed intranet and accounting system. Accountable for commercial purposes, general administration tasks, and accountancy duties. Planning, organization and sale of all type of travels, packages, plane tickets, spectacles tickets, and private events. Key Accomplishments. Department manager: Remarkably developed the creation and coordination of a new department in order to provide European Tour operators with all touristic services required in Spain. Education Masters in Digital Marketing and 2.0 Communications - ENyD Business School & Universidad Europea Miguel de Cervantes : October 2013 MBA - EAE (school of business administration) : May 2012 Bachelors of Arts : Tourism Business Management , June 2002 National University of Distance Education － State , Spain Tourism Business Management Masters of Business Administration Languages Bilingual in English and Spanish. Conversational French and Italian Skills accountancy, accounting system, agency, budgets, Budget, business plan, Excellent communication, contracts, Contract Negotiation, Client Relations, database, English, senior management, fast, filing, Conversational French, insurance, Italian, Legal, Logistics Management, loss prevention, Director, Managing, market, Marketing, meetings, mail, office, organizational, policies, presenting, presentations, Producing, quality, reception, recruitment, research, safety, sales, scheduling, Spanish, phone, type, websites ",AVIATION " NON COMMISSIONED SECURITY OFFICER Summary Seeking an entry level position in a technology based company using my skills and familiarization with Apple/Mac/Windows operating systems. Experience Non Commissioned Security Officer Current Company Name － City , State * Understand and successfully execute post orders. ● Manage typical issues and problems professionally. ● to serve as a general security presence and visible deterrent by continually performing duties in an alert, professional manner. ● Detect suspicious activities. ● Observe criminal acts and rule infractions at or near my post which may be a threat to the facility, the client or employees at my work site. ● Report all incidents, accidents or medical emergencies to the appropriate persons including my supervisor, in a timely manner. ● Monitor C*Cure and closed circuit camera system. ● Issue temporary badges to contractors, vendors, and visitors with proper identification. ● Monitor temperatures in the server room and reset alarms if any due to high/out of range temperatures. *Detailed Daily Activity Reports (DAR) with times and dates of important information. ● Reset ""High Temp"" alarms on site following procedure and protocol. ● Maintained efficient operating systems within a closed/confined area. Petty Officer 3rd Class Aviation Ordnanceman Current Company Name － City , State *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. 1 volunteer Company Name － City , State *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Home delivery technician and warehouse associate Company Name － City , State *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. 3rd Class Petty Officer Aviation Ordnanceman Company Name － City , State *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Education Associate : Northridge/Eastview/Cedar Park Campus, Criminal Justice , 2010-08-25 Austin Community College Associate Degree, Austin Community College, Northridge/Eastview/Cedar Park Campus, 08/25/10-12/1511 Major: Criminal Justice *Introduction to Criminal Justice ● Crime in America ● Court Systems and Practices ● Introduction to Sociology ● United States History I&II ● English Composition I Certification : NAS North Island , 2003-03-22 Air Launch Weapons School Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Basics and fundamentals of weapons launched by military aircraft. Certification : Small Arms Training , 2004-02-16 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Fundamentals in small caliber handguns. Assemble, breakdown, maintenance and basic shooting drills. Certification : Special Response Training , 2004-04-30 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Response training in riot and crowd control, natural disaster training, man overboard training and first aid training. History , 2000-05-28 W.B. RAY High School － City , State , US High School, W.B. RAY High School, Corpus Christi Tx, 08/28/96-05/28/2000 *Science ● History ● Math ● English ● Art Military Experience Petty Officer Company Name U.S. Navy Reserve, Petty Officer 3rd Class Aviation Ordnanceman, Austin, TX, 02/16/2010-Present *Provide security and physical protection for service members. ● Train fellow Sailors in security duties. ● Assist in riot control and riot prevention. ● Provide vital attack, defense and logistic support to the fleet. PPDI, Phase 1 volunteer, Austin, TX, 05/10/08-04/23/10 *Clinical trial of investigative FDA drugs and help verify safety and tolerability. ● Supervised by medical professionals and explore how the medicine acts in the bodies of healthy volunteers. ● Detailed analysis of how the compound is absorbed, distributed, metabolized and excreted. Sears, Home delivery technician and warehouse associate, San Marcos, TX, 02/10/2008-09/22/08 *Delivery and install appliances in customers homes. ● Unload daily trucks of new inventory. ● Managed and inventoried product including hand tools to major home appliances. ● Janitorial duties in and around the store. U.S. Navy, 3rd Class Petty Officer Aviation Ordnanceman, Coronado, CA, 11/26/2001-11/28/2005 *Weapons Systems Operations Install, adjust, and test bomb racks, shackles, ejectors and launchers Test, adjust, and align aircraft gun systems. ● Load, download, install and remove aircraft guns and gun components. ● Load, download, assemble and disassemble aircraft missiles, rockets, and pyrotechnics. ● Troubleshoot electrical and electronic equipment and wiring circuits. ● Conduct authorized searches, conduct surveillance, identify narcotics and dangerous drugs, apprehend suspects, issue weapons and ammunition, conduct field sobriety tests, administer breathalyzer tests, secure crime and accident scenes, inspect crime and accident scenes, preserve evidence at crime scenes, seize evidence and contraband, mark and tag evidence and contraband ● Conduct perimeter checks, provide security escort services, provide assistance on crime control, shipboard brig security and support, process prisoners upon receipt, escort and guard prisoners *Weapons Qualifications, 9mm M-14 rifle M-16 rifle 12 gauge shotgun 50.Cal machine gun M60 machine gun OC (Oleoresin Capsicum) or pepper spray ● Global War on Terrorism Expeditionary Medal ● Navy good conduct medal ● Navy expert rifle/pistol medal Certifications Certification, Air Launch Weapons School, NAS North Island, 03/01/03-03/22/03 Certification, Small Arms Training, NAS North Island, 02/03/04-02/16/04 Certification, Special Response Training, NAS North Island, 04/15/04-04/30/04 Typing, Inventory, Customer Service, Electronic Calendaring, Email, Internet Research, Mail Room, Messenger, Posting, 1 - 5 Lines, 6 - 10 Lines, 11+ Lines, 1 - 20 Extensions, 21 - 50 Extensions, Forms, Invoices, Policies, Purchase Orders, Spreadsheets, ActiveVoice, Certifications, Mil-Std, Blueprints, Drawings, Mil Spec, Schematics, Specifications, Solder Paste, Inspection Final, Quality Control, Measuring Devices, Mixed Technology Soldering, Multilayer Soldering, Hand Tools, Power Tools, Clean Room, Computer, Shared Workstation, Work Alone, Inquiries, Service, Technical Support, Data Analysis, Data Marts/Data Warehouses, Mac Hardware, PC Hardware, Speak - Basic, Read, Write, Employee Relations, Organizational Development, Staffing Management, Training, Electronic Calendaring, Email, Macintosh, PC, Spreadsheets, Fax Machine, Photocopy Machine, Cashier, Dishwasher, Certified, Electric, Gas, Sit Down, Customer Service, Driver - Company Vehicle, Forms, Gardening/Landscaping, General Laborer, Inventory, Invoices, Janitor, Material Handler, Pricer/Tagger, Production Worker, Purchase Orders, Stock Room, Warehouse Worker, Exterior, Federal Express, UPS, Spot, Brush and Paint Roller, Spray Painter, Chippers/Grinders, Deck Tile Installer, Fire Watch, General Shipboard Cleaner, Insulator, Pipe Fitter, Rigger/Material Handler, Electrical Tack Welder, Sheet Metal Welder, Customer Service, Retail, Inventory Management, Sales, Technical Writer, QA/QC Inspector, Technician, Technical Trainer, Analog, AT&T, Cellular, Digital, Modems, Radio, Routers, Voltmeters, Wireless, Cabling, Detectors, Diagnostic Testing, LEDs, Splicing, Comm. Skills Security, Aviation, Class, Comprehensive Large Array Data Stewardship System, Weapons, Apqp, Circuits, Operations, Wiring, Clinical Trial, Fda, Associate, Hand Tools, Inventory, Janitorial Duties, Analog, Blueprints, Cabling, Calendaring, Cashier, Cdl, Cellular, Clean Room, Customer Service, Data Analysis, Data Warehouses, Employee Relations, Fitter, Grinders, Inspection, Invoices, Landscaping, Mac, Mail Room, Marketing Analysis, Material Handler, Mil Spec, Mil-std, Org Development, Organizational Development, Painter, Posting, Purchase Orders, Qa, Quality Control, Receptionist, Retail, Retail Marketing, Retail Sales, Sales, San, Schematics, Sheet Metal, Short-term Disability, Solder, Soldering, Splicing, Staffing, Std, Storage Area Network, Technical Support, Technical Writer, Testing, Typing, Ups, Wireless, Nas, Network Attached Storage, Training, Natural, Maintenance, Military Aircraft ",AVIATION " ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint ",AVIATION " CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent with 10 years of experience in helping people with their everyday needs and concerns over the phone and in person. Experience with handling complex inquires and situations with discretion and efficacy at all times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Education AA : Interdisciplinary Studies/Social and Behavioral Sciences , 2016 Los Angeles Southwest College - City , State High School Diploma : General Studies , 2011 Junipero Serra High School - City Work History Customer Service Agent , 11/2020 to Current Company Name – City , State Assessed passenger documentation to determine destinations and to assign boarding passes. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded politely to passenger complaints regarding ticketing and baggage handling. Customer Service Agent, G2 Secure Staff , 12/2016 to 11/2020 City , State Examine passenger documentation to determine destinations and to assign boarding passes. Provide boarding or disembarking assistance to passengers needing special assistance. Confer with customers to determine their service requirements and travel preferences. Replied to inquiries regarding schedules, accommodations, procedures, and policies. Provide clients with assistance in preparing required travel documents and forms. Responded to passenger complaints regarding ticketing and baggage handling. Recreation Assistant , 10/2016 to 12/2016 Company Name – City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Organize, lead, and promote interest in art, crafts, sports, games, camping, and hobbies. Meet with staff to discuss rules, regulations and work-related problems. Library Assistant , 10/2013 to 12/2013 Company Name – City , State Maintain photocopiers, scanners, computers, and instruct patrons in proper use of such equipment. Oversaw check-in and check-out process of library books and materials at circulation desk. Replied to patrons' questions and assisted in finding materials requested. Customer Service Representative , 01/2010 to 12/2020 City , State Consulted with customers by telephone or in person to provide information about products or services. Operate office machines such as, photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized ",AVIATION " LABORER Career Focus Looking for an entry level job with challenges. Nolan has excellent communications skills, works well with others, while skillfully making independent decisions. Looking for a long term job to better myself. Accomplishments Captain of high school Football and Baseball 2014-2015 Lettered Varsity Football 4 years  Lettered Varsity Baseball 3 years  Lettered Varsity Track 1 year Voted Most Athletic by classmates 2015 First Team All Region Football 2014 Second Team All Conference Football 2014 Skills  Dependable Fast Learner Trustworthy Hard working  Experience 08/2016 to 12/2016 Company Name － City , State Aided in Aircraft mechanics, aircraft clean up, and restoration. 02/2016 to 05/2016 Laborer Company Name － City , State Categorized livestock to be sold at auction. Worked with live animals in livestock pens and with auctioneers. In charge of loading and unloading livestock. 06/2014 to 08/2014 Laborer Company Name － City , State Part time summer worker in charge of general labor and maintenance of parts and inventory. Education HVAC New River Community College － City , State , USA 2015 Advance Diploma Rural Retreat High School － City , State , USA Certifications CDL Class A Learners Pesticide Applicator Certificate   Boating Safety Course Certificate  Hunter Safety Course Certificate ",AVIATION " FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management ",AVIATION " GUNNERY SERGEANT Core Qualifications Detail oriented Budget planning Windows proficient Mac proficient Active Directory Microsoft proficient Leadership skills Resource management Experience Gunnery Sergeant January 1997 to January 2014 Company Name Specialist Company Name Administered, designed, installed, maintained, and repaired network data communication links and fiberoptic cabling. Supported a myriad of computer and network operating systems and servers. Provided direct hardware and software support, installation/configuration support for over 5000 users, computers, laptop, printers, and peripherals. Manage, supervised, and trained over 40 personnel at any given time during multiple work shifts in a constantly changing environment. Implemented policies and directives to streamline and maximize productivity of all personnel. Maintained Windows and Linux/Unix HP-UX based servers performing data management, backups and restore, troubleshooting and preventative maintenance to ensure minimal downtime and increased productivity throughout entire organization. Oversaw the successful completion of several windows platform migration workstation and server Network administration, design, and installation utilizing fiber-optic, tactical fiber-optic cabling, and Cat 5e cabling allowing for quick and efficient reorganization of IT assets Cisco and Alcatel switch and router installation and administration, ADP trained Responsible officer for all IT assets in Unit and responsible for maintaining an accurate inventory of over 3000 computers, printers, and peripherals. Information assurance manager (IAM) for Organization, ensured compliance with DOD IA standards. Responsible for ensuring all IAVA, antivirus install and updates throughout organization Manage helpdesk via phone or email fielding all trouble calls from customers and resolving or escalating them as required. Create, modify, and delete user accounts. Initiate, manage, track, close, and perform trend analysis on maintenance actions. Used trouble ticket system (Track IT!, Remedy) and other Organizational tools. MAGTF Planning Specialist Baghdad, Iraq Responsible for logistical support; typical duties included updating plan and information to unit-level detail and operating/managing force deployment planning's automated data processing tools. Created force reports and properly formatted and forwarded electronic mail, files and newsgroup message traffic. Provided support in preparing, planning, mapping, and tracking routes for over 50 personnel on daily basis. Developed reports for Supervisors on a weekly basis using Command Post of the Future (CPOF) system. Maintained constant contact with personnel providing the needed support. This resulted in zero loss of personnel and assets saving the government about $50 to $100 million. Aviation Supply Specialist Validated customer requirements, processed requisitions, submitted requisitions, initiated appropriate follow-up actions, and processed and delivered material in accordance with all government regulations and procedures. Maintained Inventory Procured assets when below allowable limits Perform the functions necessary to provide logistical support to aviation activities. Performed tasks dealing with aviation supply support, including financial management, inventory management, material management, personnel staffing and requisitioning procedures. Education Bachelor of Science : Information Technology , October 2012 Columbia Southern University － City , State Military Occupation Specialty Training Information Technology Aviation Supply Course *Yellow belt trained in Continuous Process Improvement Awareness Skills Active Directory, streamline, ADP, antivirus, Budget planning, cabling, Cat 5, Cisco, Communication Skills, hardware, data processing, data management, Detail oriented, electronic mail, email, financial management, government, government regulations, HP-UX, inventory management, Inventory, Leadership skills, Linux, Mac, managing, Windows, windows platform, migration, Network administration, network, operating systems, Organizational, peripherals, personnel, Personnel management, policies, printers, Process Improvement, quick, router, servers, staffing, switch, software support, phone, trend, troubleshooting, Unix Additional Information KEY QUALIFICATIONS *Active Secret Clearance *Stress Management AWARDS Joint Service Commendation Medal Joint Service Achievement Medal Navy & Marine Corps Achievement Medal Joint Meritorious Unit Award Navy Unit Commendation Marine Corps Good Conduct Medal National Defense Service Medal Afghanistan Campaign Medal Iraq Campaign Medal Global War on Terrorism Service Medal Navy Sea Service Deployment Ribbon ",AVIATION " MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award for successful works as a budget and Administration works in the Oklahoma National Guard training department, successfully completed and passed two administration and budget related inspections, Volunteered with the Oklahoma National Guard family programs, Proficient in Microsoft Office to include, Excel, Power-point Word/ Typing 45 Words per minute. Experience in briefing administrative issues, strategies, and solutions. Experience in gathering research, searching polices, regulations and verbally communicating end results. Ability to use extensive budget knowledge to mentor and train others that are new to the field. Organized and rebuild Oklahoma Counter drug administration and financial records to meet National Guard Bureau standards receiving a 100% in administration and 88% in finance while undergoing evaluation. Ability to lead and take direction, work well with others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records and Processing Oral and Written communications Computer proficiency Records Maintencance Experience Management and Program Analysis 08/2011 to 12/2015 Company Name City , State Maintain detailed record of budgetary transaction for annual operation of the SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting and reconciliations. Prepared financial and regulatory reports required by laws, regulations or boards of directors. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Restructured and analyzed [Software program] to improve budget reporting .Revised and streamlined inefficient work procedures with automation software. Analyzed costs and revenues to project future trends. 01/2011 to 08/2011 City , State 43,000.00 USO per Year Hours per week: 40 Budget technician (This is a federal job Analyzes funding for Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, and Additional Flight training Periods to aid effectiveness and to identify deficient areas or trends. Independently or as assigned undertakes projects which involves surveys, comparisons and studies of current and past operations. Reviews, evaluates and analyzes obligations and expenditures. Prepares aviation summaries for reports submitted by subordinate AASF's. Summarizes and interprets significant data collected and relates this data to aviation plans, standards, and actions; identifies and analyzes deficiencies in resource consumption, training, workload and scheduling, and evaluates deviations from standards, plans and estimates to determine cause and impact on aviation mission. Advises management when manpower authorizations, based on analytical and statistical studies, appear unbalanced. Identifies and validates the manning required to support the mission assigned the organization by the use of various forecasting and statistical techniques. Evaluate changes in the aviation operation plan for programs that will affect the FHP and training capability forecast. Based upon higher guidance develop and annual budget for the aviation program. Reviews prior and current budgets/funding trends, complies funding projections and prepares funding recommendations. Anticipates requirements for aviation funds by reviewing execution plans and recommends appropriate action such as reprogramming funds from one project or facility to another to correct funds shortage. Develops annual training budget data for training programs. Provides cost analysis for unit school proposals and the Synthetic Flight Training Simulator Program. Forecast budgetary requirements to support centralized/specialized aviation training programs in areas such as ammunition, Parts, Oil, and Lubrication, repair parts, flying hours and personnel requirements. Knowledge of analytical and evaluative techniques to analyze program elements of the aviation program in terms of capabilities and requirements. Knowledge of administrative regulations and operating procedures to identify, analyze and provide recommendations for improving aviation methods and procedures. Proficient with ARMY computer programs such as AFCOS, SAP financial system, STANFINS, Defense Travel System as well as Excel and word. Supervisor: Clifton Barger (405-228-5473) Okay to contact this Supervisor: Yes. 10/2007 to 01/2011 Company Name City , State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This is a federal job Objective as a Budget assistant was developing procedures and administrative processes concerning the preparation and execution of the Oklahoma National Guard Mobilization and Training budgets totaling over $100 million dollars by accurately and timely analyzing and evaluating each budget ensuring achievement of department priorities and mission objectives are met. My office duties consisted of but not limited to: Reviewing all fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews of unliqudated obligations, computes and consolidates statistics for the current and following fiscal year, and supplemental budget requirements for periodic or special activities arising after budget has been completed. Reviews pay action documents for accuracy, authority, completeness, and conformity to regulatory and statutory requirements. Verify accuracy and agreement of payroll totals with accounting controls and reconciles differences. Developed budget estimates to include Mid-Year review for all assigned accounts based on experience performance factors or historical data. Monitored fund request and ensure account balances to not exceed the annual funding. Allocations. System knowledge in SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office to include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree : Human Services 01/2010 University of phoenix City , State , United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13 GFEBS (SAP) Courses 01/11 36B Financial Management 3/10 Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07 AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard - Soldier/ES Oklahoma National Guard Employee appreciation - President A_m_er_ic_an Comptroller Division - Member Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing ",AVIATION " SUPPLY CHAIN MANAGER Summary Operations Manager FIU College of Business MBA Programs Experience November 2013 to July 2014 Supply Chain Manager City Achieved corporate goals through the development and execution of strategy, policy, and leadership. Primarily, but not limited to activities relating to master planning, tactical purchasing, receiving, warehousing, and shipping, and general materials Management. Created and implemented Supply Chain Operational Excellence plan and Business Process Improvement plan to increase inventory turns (from 4 average turns per year to 7 average annual turns per year) within a high mix, low volume global business environment. Controlled inventory assets to include expendable aircraft parts, Rotable and exchange pool assets, chemicals, miscellaneous shop supplies and consumable items valued at 6.8 million dollars. Achieved and maintained KPI's related to inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, and overtime premium expenses. Through both strategic initiatives and tactical response, ensured material availability for fulfilling customer orders on time, meeting target customer lead times, and fulfilling revenue commitments. Responsible for weekly cycle count program and annual physical inventory processes. Maintained a key role in the execution of monthly Sales, Inventory, and Operations (SIOP) goals. Implemented lean principles, change management process, and best practices, for all purchasing/procurement, material handling/storage, and logistics activities. Developed direct reports to support departmental and organizational continuous improvement goals. Created and managed departmental expense budgets. Negotiated and executed supplier agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions. Worked closely with department heads from Quality, and Engineering on driving cost reduction programs through the organization. Established VMI, Kanban, and Consignment as strategies to reduce total cost. Engaged actively in supplier performance management, measurement and KPI maintenance driving a culture of continuous improvement within our supply base. Performed and analyzed history and supply/demand trends in order to strategically forecast future needs and maintain acceptable inventory levels. Company Name November 2010 to October 2013 Materials Manager Responsible for sourcing and procuring all material required for repair and overhaul of jet engine and components as well as all contracts for outside services and long term agreements with suppliers. Controlled $1.5 million in component parts inventory while maintaining 12 inventory turns annually. Directed all purchasing activities and decisions (estimated annual volume $2 million). Succeeded in cost reduction in procurement of all supplies, materials and services required to repair and overhaul jet engine components. Oversaw inventory management; developed and implemented process improvemt tactics to streamline the inventory control, forecasting and purchasing activities resulting in significant reduction in stock out situations and improvent in vendor relationships. Managed Rotable assets to include managing inventory levels of repairable and overhauled parts. Conducted exchanges, including coordinating shipment of Rotable asset to customers, and ensure approved core return meets company guidelines. Prepared, solicit, and evaluate competitive bids on outside vendor repairs for rotable parts. Manage rotables repair program, including evaluating repair shop capabilities and quality or work performed, negotiating repair agreements, terms, pricing and turnaround times. Directed and coordinated all functional personnel to continually achieve a high degree of professional performance. Spear headed the transition and implementation of Quantum (Component Control Software), to include all processes from operations management to all inventory manage modules seamlessly. Conducted meetings and presentations with executives and other managers as well as employee groups of over one hundred participants. Company Name November 2006 to November 2010 Contracts Supervisor Interacted with Department heads to ensure the highest quality proposal was provided by meeting the customers' requirements for Value Added Services Programs, valued at $1.5 Billion. Reviewed terms and conditions to ensure requirements are in line with B/E policies as well as regulations such as DFAR, ITAR, and Proprietary parts licensing. Directed the activities and balance the workload of employees to ensure timely delivery of the most competitive prices, resulting in $151 M. of awarded contracts. Initiated a departmental wide interest for the customer and their needs, by guiding employees on how to research the customer, what they do and how we can better support their contract. Negotiated pricing, delivery and other cost savings with vendors to ensure maximum profit margins were achieved with each contract. Company Name September 1996 to December 2001 City , State Purchasing and Procurement of military and civilian equipment. Reviewed the accuracy of purchase orders to ensure appropriate use of government funds. Maintained inventory control through quarterly cycle counts. Maintained effective working relationship and close coordination with other defense agencies and suppliers. Education University of Phoenix Graduate School of Business 2010 State University of Maryland 2006 B.S : Business Administration Business Administration 2012 Lean Six Sigma Certification Languages Fluent in Spanish Skills streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent in Spanish, strategy, strategic, Supply Chain, warehousing ",AVIATION " ENTREPRENEUR GENERAL MANAGER Summary Over 17 years' experience in Airport Operations safety and training with an extensive knowledge of the applicable federal rules and regulations affecting the safe and efficient operations of FAR Part 139 certified airport. Experienced in accident investigation and analysis to develop action plans and initiatives to address accident trends. Experienced in transportation management, and gas station management with a profound ability to plan, organize, coordinate, prioritize, assign and evaluate the work of subordinate employees. Immense ability to prepare accurate plans cost estimates, and reports. Uncommon ability to make accurate computations and cost projections, Sound ability to communicate effectively, both orally and in writing and to prepare reports of a complex technical nature. Proficient in research, writing, case management and client relations. Highlights Collective bargaining techniques Public policy background Data collection and analysis Exceptional organizational skills Safety policy development Analytical thinker Mediation Project management Creative problem solver Contracts Accomplishments Planned and implemented an online training that saved thousands of dollars on overtime payments and facilitated the compliance of required recurrent training programs. Spearheaded the 0 runway incursions program during a runway renumbering during Miami International airport expansion project, reducing and eliminating runway incursion during that period. Implemented an Tug Numbering System critical during tug operations at Miami International Airport. Experience 11/2011 to 11/2013 Entrepreneur General Manager Company Name － City , State Managed the daily operations of the gas stations. Oversaw sales, inventory and staff on a monthly basis. Conducted and performed inspections of all gas equipment and facilities. Maintained and obtained a clean and customer friendly environment for various customers. Enforced and implemented strict policies and procedures regulating the gas stations. Responsible for hire and managing more than 30 employees. Oversaw the price management of fuels and merchandise. Monitored monthly sales, and inventory, prepared monthly cash balance reports for the gas station and convenience store. Sought, prepared, negotiated and obtained contracts with USAID to deliver food and seeds throughout Haiti. Created, prepared, and maintained records and documents related to the operation and administration of the delivery of assigned loads, and prepared reports related to the work. Conducted researched, evaluated, and make decisions on what mode and route to take for transportation of loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, and evaluated the work of subordinate's employees. Coordinated and oversaw the daily operations of the trucks, Prepared and administer the budgets. Answered inquiries and complaints from our customers related the delivery of loads. Monitored ongoing expenses relative to budget projections.Recruited, retained and developed staff.Recruited, retained and developed staff. Increased company market share by 20% in just 3 Monitored 4 project budgets each for 24.months. Developed and managed annual operating budgets for the gas station and the transportation business. Oversaw the development and launch of Haiti Towing business. Recruited, hired and trained 30 new employees for the gas station, the convenient store and the transportation department, Built and maintained effective accounts receivable and cash flow monitoring systems. Boosted revenue by $100,000.00 in the first year by spearheading development of waste control.. Mentored, coached and trained 5 team members. Identified inefficiencies, made recommendations and implemented them for process improvements. 06/1995 to 01/2011 Safety & Training Coordinator Company Name － City , State Responsible for the preparation of training for more than 15,000 airport employees. Planned, directed, oversaw, reviewed and evaluated the work of staff providing support to airport training program. Maintained or directed the maintenance of accurate records and files. Monitored changes in legislation and FAA regulations that may affect training program operations or service delivery; evaluated their effect upon program activities and recommends appropriate policy and procedure modifications. Developed and modified training techniques and formats to evaluate airfield vehicle operators or current program effectiveness and to determine the need for program modification and/or new training program development. Test theoretical and practical knowledge of aviation safety and ramp safety. Analyzed training programs to assure competency of persons operating vehicle on the airfield. Prepared reports of airfield inspections to document findings. Approved or disapproved issuance of certificate of vehicles operators on the airfield. Promoted training programs through developing contacts with various organizations and through electronic media announcements. Represented MIA Airport in acting as a trainer in aviation safety in various airports throughout the Caribbean. Provided fiscal oversight for Airside Division, in particular, training cash collections, equipment purchase orders. Tracked Employee Performance training requirements to make sure that are in compliance with FAA Rules and Regulations. Responsible for issuing department vehicle, and equipment. Assigned, distributed, checked, and verified access personnel work load. Approved requests for emergency delivery on the airfield. Monitored safety condition of the airfield, maintained and ensured the smooth operation of the airport. Ensured that all operators adhere to the rules and regulation of the department. Monitored construction and maintenance projects affecting airfield activities. Ensured compliance with Federal Aviation Administration (FAA) and Miami-Dade Aviation rules and regulations to effect the safe and efficient operation of the Air Operations Area (AOA). Represented the Airside Operations at safety meetings. Planned and managed event logistics. 07/1988 to 07/1994 Company Name Education December 2007 Bachelor : Public Administration Barry University － City , State Public Administration June 2004 Associate : Business Administration Miami Dade College － City , State Coursework includes Organizational Behavior, Economics Skills balance budgets, contracts, delivery, inventory, managing, access, personnel policies, program development, safety, sales, trainer, training programs, transportation ",AVIATION " PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional that possess and excutes a broad knowledge of division processes to include Personnel Security, Information Security, Physical Security and Industrial Security. Personable leader who comfortably interacts with people from diverse cultures and backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on a Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP  Microsoft Office Accomplishments Deployed in support of a Joint Special Operations Task Force in the CENTCOM Area of Responsibility (AOR). Provided full-spectrum security support to include Personnel Security, Information Security, Physical Security and Industrial Security. Worked with joint personnel from all services, as well as other government agencies. Experience Personnel Security Specialist 05/2014 to Current Company Name City , State Personnel Security Specialist within a Joint Command  Presides over daily personnel security-related activities and maintenance of the established personnel security program in accordance with DoD Regulation 5200.2-R, Army Regulation 380-67 and knowledgable of other DoD and federal agencies Personnel Security Program policies  Conducts prescreening interviews for Sensitive Activities (SA) position candidates Conducts interviews with personnel requiring security clearances and provides assistance on use of e-QIP Processes fingerprints in conjuction with initiating Single Scope Background Investigations (SSBIs) and National Agency Checks with Local and Credit Checks (NACLC) Conducts Local Records Checks (LRCs) with Provost Marshall Office (PMO) Communicates and coordinates directly with the Office of Personnel Management (OPM) along with the DoD CAF Assists command personnel in completing rebuttal packets to Letters of Intent (LOI) to Deny/Revoke an initial or current security clearance determination with Statements of Reason (SOR) in response to DoD CAF correspondance Oversees the suspension of all security clearances when denial or revocation is being recommended to the DoD CAF by commanders Managed and maintained the Personnel Security Management (PSM) net in JPAS for the command Grants Interim Secret and Top Secret access Self-taught e-QIP and assists subordinate units with the use of e-QIP Implements, monitors, reviews and evaluates personnel security investigations Provides assistance to individuals when derogatory information develops in the course of the investigation Provides training to Assistant Security Managers (ASMs) on use of both JPAS and e-QIP Conducts classification reviews Conducts preliminary inquiries into security violations and possible compromise of classified information Coordinates and conducts various Focal Point briefings for military, civilians, and contractors Conducts facility inspeciations to ensure compliance with regulations Security Specialist 07/2012 to 05/2014 Company Name City , State Direct assistant to the command Special Security Officer (SSO) on all matters pertaining to personnel, information, physical and industrial security Continuous management and reporting on the administration of SCI-associated security programs Enforcement of all rules and regulations to ensure that the Sensitive Compartmented Information Facility (SCIF) complied with all applicable construction and physical requirements, standards, and regulations Management and supervision of personnel and daily activities within the view of the Special Security Office Managed and maintained the Personnel Security Management (PSM) net on JPAS for over 5000 personnel, staff and transient Advised higher level management officials by preparing narrative reports that identified security deficiencies of findings and recommendation for corrections of the deficiencies Awarded for outstanding performance in providing 166 civilians and 66 foreign nationals with security clearance background checks associated with the Magnum Night Training Exercise Assisted in the development of the initial SSO Plan of Actions and Milestones (POA&M) to reaccredit a SCIF Conducted random and effective entry/exit reports (badge trace) via security software and video monitoring Conducted physical workspace and personnel security inspections Assisted the SSO on all matters pertaining to the annual SCIF inspections Managed handling, storing, and destruction of classified materials in compliance with DoD directives Enforced security policy on matters pertaining to processing, dissemination, and controlling of classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters and verify eligibility and access Coordinated and track polygraphs for eligible individuals Coordinated the foreign visit requests (FVR) and security clearance background checks for all foreign nationals in support of international training exercises Ensured all SCI personnel are educated on the DIA SCI Administrative Security Manual (M1), NAVSUP to DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS and JANFAN series of instructions, DoD, and National Industrial Security Program (NISPOM) for handling Special Intelligence and SCI material managed the SCI Courier System and enforced strict compliance with security regulations established by Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 to 01/2011 Company Name City , State Maintained and organized file management for over 1500 security recordsfor military , civilian and contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) to enter data and verify U.S. Navy personnel security information Tracked clearance eligibility and access for over 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations for military and civilians programs Conducted personnel security interviews, as required, to clarify allegations of a questionable nature with regard to security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks with Inquires and Secret Periodic Reinvestigations to determine and recommend security level eligibility Assembled and loaded ammunition for an average of 4-5 Naval helicopters daily Serviced aircraft guns and accessories when ship was in port Stowed, assembled and loaded aviation ammunition including missiles, bombs and rockets Assembled tests and maintained air-launched guided missiles Supervised 12 sailors in the operation of aviation ordnance shops, armories and stowage facilities Education Masters of Education : Curriculum and Instruction 2015 Concordia University Bachelor of Science : Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code of Conduct Training Course (FOUO); FSO Program Management for Possessing Facilities Curriculum; FSO Orientation for Non-Possessing Facilities Curriculum; Safeguarding Classified Information in the National Industrial Security Program Course and Exam; Basic Industrial Security for the Government Security Specialist Curriculum; Introduction to the National Industrial Security Program (NISP) Certification and Accreditation Process Course and Exam; NISP Self-Inspection Course and Exam; Risk Management for DoD Security Programs; Information Security Emergency Planning; Introduction to Personnel Security Adjudication; Security Policies, Principles and Programs Course and Exam; Introduction to DoD HSPD-12 CAC Credentialing Course and Exam; Completed All Eight Certification Courses Related to e-QIP; Completed All Training for Operation and Administration of JPAS/JCAVS; Transmission and Transportation for Industry Course and Exam; Developing A Security Education and Training Program Course; Visits and Meetings in the National Industrial Security Program Course; Personnel Clearances in the NISP Course and Exam;   Facility Clearances in the NISP Course and Exam (November, 2013) NISP Reporting Requirements Course and Exam; Understanding Foreign Ownership, Control or Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification and Notifications for Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) and Threat Awareness into Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course and Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed an additional twenty-five online courses pertaining to Information and Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA) ",AVIATION " MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set * Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, and Cessna 310 Airframe and Powerplant systems. * General: Inspections, troubleshooting, and airworthiness determinations made on aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs and schematics. Completed logbook and paperwork documentation. * Powerplant: Performed inspection, repair, installation and troubleshooting on turbine, turboshaft, reciprocating engines, and systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice and Rain, Instruments and APU. * Airframe: Performed maintenance and inspections on Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, and Interiors. Fabricated airfoils (sheet metal and composite) from blue print drawings. Performed registration marking and painting of aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 to Current Company Name － City , State Hours worked per week: 40hrs Responsibilities Utilize the tools of Six Sigma and Lean to improve processes across the facilities. Lead cross-functional teams in identifying root cause, developing, and implementing a solution. Manage employees assigned as project leaders for Continuous Improvement projects and events. Eliminate waste and variation throughout the facility using Continuous Improvement roadmaps, tools, and methodologies to reduce overall cycle times and to improve profitability. Identify, lead, teach, and implement improvements by effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause and Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction and waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic / Aircraft Technician April 2014 to October 2014 Company Name － City , State Hours worked per week: 60hrs Responsibilities Assign work to Mechanics. Lead and guide activities of all assigned personnel, assuring all maintenance is completed in compliance with established company policies, procedures, and applicable FAA regulations. Order and track ordered parts and materials necessary to complete assigned task. Monitor job estimates. Perform on the job training as required. Verify qualifications of assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs and maintenance on the aircrafts interior (including seats, overhead bins, etc), and exterior (flaps, slats, actuators, etc). Accomplishments I received a reward for diligence and hard work as a Temporary Lead, during a contracted flap modification, in which I assisted in organizing manpower in a way that ensured on time delivery of aircraft. Aviation Technician September 2010 to September 2013 Company Name － City , State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions of engines Launch and recover aircrafts Perform maintenance on time sensitive parts Perform minor repairs on airframe and engine Perform Fuel and Defuel of aircraft Perform engine operational checks upon completion of maintenance Sales Associate September 2008 to August 2010 Company Name － City , State Create shelf displays for games and gaming systems Provide shoppers with detailed information used in the decision making process Ensure games, iPods, media and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Create shelf displays for computers and accessories Provide shoppers with detailed information used in the decision making process Ensure computers and accessories are properly stocked Ensure cleanliness of sales area Operate cash register Help other associates on the sales floor Education and Training BS : Aviation Business Administration, Safety , 2018 Embry-Riddle Aeronautical University － City , State , US BS in Aviation Business Administration with a minor in Safety Embry-Riddle Aeronautical University - Daytona Beach, FL 2015 to 2018 Master : 2014 Six Sigma Villanova University － City , State , US Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 to 2014 AS : Aviation Maintenance , 2010 National Aviation Academy － City , State , US AS in Aviation Maintenance National Aviation Academy - Clearwater, FL 2008 to 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 to January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 to January 2009 As an aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired and replaceable electronic components. Gained knowledge in reading and comprehending schematics and diagrams. I also performed routine maintenance on test benches and equipment. When I achieved the rank of E3 LCPL, I gave instruction on troubleshooting and repairing solid state devices. I was also responsible for Inspecting and maintaining electronic test equipment. As a Marine Security Guard I protected three different Embassies around the world. I monitored and safeguard classified material and Embassy personnel. I was trained in diffusing hostile situations and I investigated security and safety violations and wrote over 300 detailed incident reports. Certifications Master Certificate in Six Sigma Villanova University - Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University - Villanova, PA May 2015 to Present Airframe and Powerplant Mechanics license issued by the FAA - December 2010 to Present FCC Elements 1, 3, & 8 March 2011 to Present FCC GROL or General Radiotelephone Operator license with ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ and Conversational in Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine ",AVIATION " SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant and life-skills counselor seeking a position as a Social Services Provider. Disabled veteran and education specialist conversant with social and personal barriers to employment, civic life and independent living with demonstrated ability providing community based services and support between community stake holders and the underemployed, military veterans, the disabled and additional underserved groups. Core Qualifications Proven leadership in military and civilian occupations. Effective communication and interpersonal skills. Trained educator in identifying and servicing diverse learning styles. Advanced with IT Enterprise Networks. Advanced with Windows based operating systems. Advanced with Microsoft Office: Word, Excel, Access and PowerPoint. Experience in designing and supporting Database Information Systems (DBA). Experience in both commercial and academic technical writing. Certifications PRAXIS: Principles of Learning and Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master of Arts , Education- M.Ed. 8 2014 Mount St. Joseph University － City , State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll with a GPA of 3.58 on a 4.0 scale. •ETS ""Recognition of Excellence Award"" for Social Studies Content Knowledge (top 15%). •Thesis: “ROTC & Military Education in the New Millennium.” Bachelor of Arts , History and Philosophy 5 2008 University of the Pacific － City , State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll with a GPA of 3.49 on a 4.0 scale. •Phi Alpha Theta, Mortar Board and Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist of Infantry Mar 2000 to Sep 2002 Company Name － City , State Maintained and operated weapons and communications systems of the $3,000,000 M2A2 Bradley Infantry Fighting Vehicle as a qualified gunner. Maintained mechanical functions and marksman qualification for the M16 service rifle. Trained in Infantry tactics according to Army doctrine on Fire and Maneuver. Sustained 24 hour readiness for training and deployment as part of a combined arms team. Provided leadership and training for subordinate soldiers in my charge. Maintained personal physical fitness for military duty. Battalion Soldier of the Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War on Terror Service Medal and Army Service Ribbon. Medical retirement with Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 to Mar 2000 Company Name － City , State Researched and identified vendors for commercial equipment, parts and supplies for infrastructure/building maintenance by work order. Data entry and procurement of commercial freight. Received, inspected, offloaded, warehoused and data entered commercial freight into inventory. Managed accounts and inventory for contract tools and equipment via database. Operated a vertical forklift. Processed defective product for return and reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate / Receiving Manager Jun 1996 to Jan 1998 Company Name － City , State Managed crew of 8 to 12 Stock Associates in general floor merchandising. Managedstore ""Pull Program"" for stock management and inventory control. Managed store ""Pick-it"" program for high value merchandise. Setup and stocked seasonal merchandising displays from schematic plans (e.g., Back to School, Christmas). Received, inspected, offloaded, categorized and scanned commercial freight into inventory. Operated a vertical forklift. Processed defective product for return and reclamations. Employee of the Month honors (twice). Supervisor: Edward Knight (no longer with company). Aviation Mechanist Mate, AD Mar 1988 to Mar 1996 Company Name － City , State Maintained and repaired power plant/engine systems and subsystems of the $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance and safety inspections. Facilitated launch and recovery of aircraft as part of a ground crew. Handled and disposed of hazardous material in accordance with local, State and Federal regulations. Inventoried maintenance shop tools and equipment. Maintained personal physical fitness for military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary and reading comprehension skills. College level mathematics skills: Intermediate Algebra and Statistics. Collaborative and successful in team environments. Client/customer focused. Organized and task oriented. Professional, responsible and dependable. Typing (50 words a minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH) ",AVIATION " SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated , and competent Logistics Manager with a long track record of utilizing people, personnel and financial budgets to obtain positive results. Comprehensive understanding of logistics methodology, Aviation Maintenance Management, inventory control, as well as demonstrating high standards of work practices with a safety conscious attitude. Highlights Data collection and analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing and recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines and 20 civilians in the issuing to the Department of Defense and NATO units 2,920 pieces of Ground Support Equipment (GSE) and Aviation Weapon Support Equipment ( AWSE). Research Conducted research which led to the development of contingency program for tracking all maintenance actions performed. People Management: Responsible for the training /recertification of 21 personnel while utilizing a training budget of $12,000.00 dollars. Financial Management: Directly responsible for a fiscal year budget of $ 228,170.00 dollars . Maintained 100% accountability of a large section of equipment worth over $16 million dollars . Steered daily operations in support of $ 16 million in equipment and supplies with no deficiencies, losses or damages. Competitive Analysis Performed maintenance analysis recommendations to increase maintenance output production numbers while decreasing costs. Experience October 2009 to Current Company Name City , State Supervisory Logistics Management Specialist Managing a team of 30 employees in a busy work environment. Establish and implement departmental policies, goals, objectives, and procedures. Creating, managing and analyzing performance data and other information . Ensuring that all appropriate documentation is kept on file and available for inspection at all times. Ability to establish a rapport with people from all social backgrounds Ensuring compliance to all Environmental Health & Safety goals and objectives. Encouraging,identifying and developing best practice strategy Ensuring that each stage of distribution and maintenance process is on time, on budget and to the right quality standards. August 2005 to August 2008 Company Name City , State Quality Assurance Chief Reviewed and edited correspondence prior to release and submission for signature. Performed of a variety of assignments directed toward ensuring acceptability of products, or acceptable levels of quality in the operations involved. Ensure compliance of all local, state, and federal laws regarding the ordering, use, and disposal of hazardous material. Ensure compliance of COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, and publications. Provide liaison between the QUlaity Assurance Department and the maintenance departments. Conduct audits to identify trend analysis and the correction of defects /deficiencies. November 2002 to July 2005 Company Name City , State Advanced Communication/ Navigation Supervisor Coordinated work schedules for 14 electronics technicians creating balanced shifts in the work center and better meeting the needs of customers. • Monitored equipment usage and adjusted work priorities resulting in a more flexible and productive work center. • Calculated costs of equipment and repairs vice replacement costs reducing the repair costs and hours worked by technicians. January 1997 to July 2002 Company Name City , State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator for NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated over 400 Department of the Navy students in the proper documentation of aviation maintenance management in accordance of COMNAVINST 4790.2 Education 2013 University of Phoenix MBA : Business 3.72 GPA Member of Delta Mu Delta International Honor Society in Business Coursework in Business and Management Coursework in Business, Management and Communications Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Advanced coursework in Business Administration and Public Policy Coursework in Marketing and Communications Coursework in Law and Political Science 2011 University of Phoenix Bachelor of Science : Business 3.4 GPA Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Coursework in Business Communications and Management Information Systems Operations and Quality Management coursework Managerial Statistics and Management Communication coursework Skills Ability to lead, motivate and build successful teams. Understand all legal, regulatory, information security and compliance requirements. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. Team leading & people development skills. Able to manage and develop a diverse group of highly skilled people. A pragmatic approach to getting the required results. Ability to manage operations within budgetary constraints. ",AVIATION " ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional with 5+ years of solid account management, strategic-negotiation, business-expansion, and organizational-design experience at corporate levels for both startup and established companies Education B.S. : Business Management , 04/2013 Southern Illinois University - City MBA : Business Management Strayer University - City Core Compentencies B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State Skills B2B Strategic Selling Business Development and Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive , 10/2017 to 01/2019 Company Name – City , State Expanded YOY revenue by $734k from 2017-2018, resulting in 61.16% increase Used consultative sales approach to understand and meet customer needs Performed cold-calling and follow-ups with leads to secure new revenue Set up appointments with potential and current customers to discuss new products and services Negotiated with established and developing customers to secure profitable rates and client satisfaction Account Manager , 04/2015 to 08/2017 Company Name – City , State Increased sales by 151.66% YOY with execution of full sales cycle processing from initial lead processing through conversion and closing Utilized consultative sales approach to identify, solicit, and secure new business from existing and new customers Thoroughly analyzed issues and clearly communicated solutions to customers Successfully sold to varying sized companies, such as manufacturers, distributors, big box retail vendors, and to all levels within an organization Operations Manager , 12/2014 to 04/2015 Company Name – City , State Increased productivity by 21% while simultaneously reducing head count by 10% Achieved and surpassed production targets through effective staff management, task allocation and materials coordination Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports Operations Supervisor , 03/2014 to 12/2014 Company Name – City , State Increased employee efficiency 14% by recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control Ensured compliance with financial policies and procedures such as inventory accuracy and control, returns, damages, etc, Assigned job tasks to workers according to unloading and loading schedules. Provide training, performance feedback, and disciplinary recommendations, as needed Account Manager , 11/2013 to 03/2014 Company Name – City , State Completed over 300 cold calls per week to bring in new customers, maintaining 10% conversion rate Expanded customer base by identifying needs, developing solutions and delivering client-centered products Identified and developed new customer relationships that led to increased sales revenue and profitability for Odyssey Logistics & Technology Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum Account Manager , 08/2013 to 11/2013 Company Name – City , State Developed new sales territory through cold calling over the phone/in person, referral program and networking through Chamber of Commerce Generated and pursued over 200 leads a month Accelerated revenue and profit growth within company by increasing sales pipeline through the development and implementation of SPIN SELLING Increased business revenue growth by 25% in two months Aviation Ordnance Technician , 07/2009 to 07/2013 Company Name – City , State ",AVIATION " PRODUCTION EXCELLENCE SPECIALIST Summary Results-driven, skilled Quality Specialist focused on achieving success and increased productivity through improvements in quality, safety, operations, and administration. Knowledge and expertise in quality control, quality assurance, lean management, Six Sigma, and techniques and methods for improving the efficiency process of an organizations quality procedure. Highly motivated with the aptitude and tenacity to resolve challenging issues, and work productively with team members, and supervisors to accomplish the organizations future vision and goal. Highlights Experienced in production scheduling Knowledgeable of quality control standards Procurement specialist Knowledge of 5S methodology Experience in value stream mapping Dedication to product quality Global and strategic sourcing Procedure development Client relationships Quantifiable revenue increases Lean manufacturing and design Analytical Cost reduction and containment QA/QC/Audits reports expert Multi-site operations Process improvement strategies Systems implementation Relationship building Microsoft Office Suite expert Productivity improvement specialist Troubleshooting and problem solving Market penetration Accomplishments Planned, directed, coordinated and assigned 14 employers to efficiently meet production requirements. Contributed to an annual 25% increase in productivity through improvements in operations, quality, safety and administration. Supervised and managed 14 inspectors through out 20 manufacturing factories. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 100% in under 16 moths months. Personally managed production activities to guarantee 100% of orders were shipped on-time . Experience Company Name October 2015 to January 2016 Production Excellence Specialist City Knowledge and use of Operational Equipment Efficiency (OEE) in PCB manufacturing environment. Expertise and proficiency in LEAN Manufacturing and Six Sigma Methodologies to identify direct and analyze machine group cells for Printed Circuit Board (PCB) and electromechanical components. Development and optimization of OEE reports, Standard Operating Procedures (SOP), process Protocols, guidelines. Understanding and comprehension of the following tools: Root Cause Analysis, Value Stream Map, Process Map, Pareto Chart, Kaizen, 7 Wastes, and Statistical Process Control. Company Name February 2014 to September 2015 Procurement and Operations Manager City Developed, updated and maintained SOPs, Client Guidelines, HR and Technical Manuals and Protocols for Insight Company Managed professionally 14 employees for Insight Quality Services Asian operations and accountable for implementation of strategic objectives, developing operations strategy, planning production services and client communication Best practices and knowledge of LEAN Manufacturing systematic methods and tools to reduce waste and increase quality efficiency in Chinese manufacturing factories Successfully assisted clients on Quality Control improvements and manufacturing challenges Conducted quality control inspections all over China and supervised 14 inspectors conducing inspections for Jewelry and Electronic products. Assessed and trained personnel for promotion to cross-functional operations. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Developed and implemented data-based solutions in a timely manner. Assessed and trained personnel for promotion to cross-functional operations. Coordinated closely with quality control regarding products awaiting dispositions. Supervised production schedules, production quality and on time delivery. Defined manufacturing performance standards and reviewed the performance outcomes to set future targets.Identified staffing and capital needs, collected relevant data and wrote justifications for established needs. Diligently maintained safety and quality standards. Implemented root cause and corrective actions to remove production constraints and improve product quality. Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Trained, developed and counseled employees to develop a high performing team.Completed key projects on time, on budget and with a high level of accuracy. Budgeted monthly departmental expenses and implemented cost controls. Developed and maintained strong and clear communication and rapport with plant personnel. Created workforce planning and development models to inform quarterly scheduling and processes. Company Name September 2013 to January 2014 Internal Production Auditor City Actively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems. Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Monitored the production processes and adjusted schedules. Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance. Coordinated inventory and cost control programs. Worked with managers to implement the company's policies and goals. Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems. Company Name October 2006 to December 2012 Aviation Boatswains Fuels Technician City , State Successfully trained 54 personnel in QA protocols, equipment maintenance, MSDS and SOPs for Fuels evolutions. Effective decision-maker in high-pressure environments. Supervised operation and organizational maintenance of JP5 Fuel systems and specialized equipment. Completed multiple fire prevention safety training. Effectively tested 1,140,198 gallons of Jet Propulsion Fuel during two Persian Gulf Pacific Deployments. Excellent personal accountability and punctuality with ""zero"" issues for the entire military term. Education University of Maryland University College 2002 Bachelor of Science : Information Systems Management Information Systems Management Languages English - Fluent (Read, Write and Speak) Spanish - Fluent (Read, Write and Speak) Mandarin Chinese - Basic Conversational (Speak) German - Basic Conversational (Speak) Skills Client Relations Software: Dynamics CRM Desktop Publishing Software: Photoshop, Illustrator Microsoft: MS Access, MS Excel, MS Outlook, MS Power Point, Microsoft Publisher, MS Word Business Management Software: ERP - NetSuite ",AVIATION " SENIOR LEAD TECHNOLOGIST EDITOR Professional Profile Over 25 years of experience providing technical support and project management in the system safety and environment, safety and health disciplines. Experience includes: MIL-STD-882 system safety programs; system safety reports and analyses; Programmatic Environment, Safety, and Occupational Health (ESOH) Evaluation (PESHE); policy analysis and development; environmental planning; regulatory compliance evaluations; DoD systems acquisition program oversight and support, pollution prevention (P2) programs and technology transfer. I have extensive experience working with DoD Components and am retired from service with the U.S. Navy. Certified as a Navy Principal for Safety and currently hold a TOP SECRET clearance. Qualifications Vast technical knowledge Project management Background in [engineering focus] Strong presentation skills Complex problem solver Advanced critical thinking Experience Senior Lead Technologist Editor January 2000 to Current Company Name Defined application problems by consulting with clients to evaluate procedures and processes. Developed a new customer base consisting of [Number] accounts. Managed budget forecasting, goal setting and performance reporting for all accounts. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Delivered performance updates, quarterly business reviews and planning meetings. Targeted new long-term business partner prospects and closed [Number] deals in [Time period] in the [Industry] industry. Tracked RFPs and bids to develop new business opportunities. Planned strategic brand-building events to expand the product portfolio. Contacted new and existing customers to discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Answered customer questions regarding products, prices and availability. Created and conducted unique marketing proposal presentations and RFP responses. Generated business development awareness by implementing in-depth sales and marketing training programs. Managed numerous projects simultaneously within budgetary restrictions. Collaborated with engineers and project managers regarding design parameters for client projects. Managed team of [number] of professionals. Served as mentor to junior team members. Served as mentor to junior team members. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Conducted analysis to address [issue] which led to [positive outcome] . Monitored multiple databases to keep track of all company inventory. Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans. Provide comprehensive program management and technical support for system safety and environmental policy-making and oversight roles for ASD (EI&E), SAF/AQRE (Systems Engineering Policy) and several DoD clients. Actively participate in the DoD-AIA Working Group (WG) updating National Aerospace Standard (NAS) 411-1, Hazardous Materials Target List; coordinate DoD WG activities to research and review hazardous materials to be listed. Conduct technical reviews and track the progress of systems acquisition programs from an environment, safety, and occupational health perspective. Provide system safety and environmental expertise for DoD Program Support Reviews led by ODASD (SE) and acquisition programs. Key technical SME for writing the Guide for Environment, Safety, and Occupational Health (ESOH) considerations in the Systems Engineering Plan (SEP), Programmatic ESOH Evaluation, and National Environmental Policy Act (NEPA)/Executive Order (EO) 12114 Compliance Schedule; and the HSI and ESOH Handbook for Pre-Milestone A JCIDS and AoA Activities, both published by ASD (EI&E). Provided Environment, Safety, and Occupational Health (ESOH) expertise and technical writing for the Common Analytical Laboratory System (CALS) Increment 1, MS B and the Network Tactical Common Data Link (NTCDL), MS B Programmatic ESOH Evaluation (PESHE) and Systems Engineering Plan (SEP) documents. Contributed to the independent review of the Mark 51 Gun Weapon System Magazine Fault Tree Analysis; and, researched and completed the Secure Enclave Session Controller (SESC) System Safety Hazard Analysis Report (SSHAR). Provided policy, system safety and environmental expertise to the government lead for the revision of MIL-STD-882D, ""DoD Standard Practice for System Safety."" Consolidated hundreds of comments from DoD, DoD Components and industry for the new Standard, which was published as MIL-STD-882E in May 2012. Provided system safety support to the LPD 17 Class Topside and Cargo Principal for Safety. Reviewed test results and reports, conducted hazard analyses, prepared safety plans, and prepared a Weapon System Safety review Board (WSESRB) Technical Data Package (TDP) for LPD 17 Class MK 46 MOD 2 GWS Barbette HVAC Modifications; the TDP was submitted and approved. Reviewed the Engineering Change Request to modify the hull to accommodate a new Airborne Expendable Countermeasures (AECM) Assembly/Ready/Service Magazine. Analyzed technical documents and drawings, Navy explosives safety policy and requirements, developed a Safety Plan, summary of key safety requirements, and a Preliminary Hazard List. Provided system safety support to the Navy Principal for Safety for the Mine Resistant Ambush Protected Vehicle (MRAP). Coordinated with the Joint Program Office system safety and engineering staffs to provide input on Safety of Use messages, hazard analysis and risk assessments, safety evaluation of Engineering Change Proposals and other technical documentation. Participated in the MRAP Rollover Risk Reduction IPT as a Navy member and made recommendations for improved driver training and mitigations for safety risk to personnel and equipment in the event of a rollover. Provided support to ASN (RDA) to develop system safety criteria for Navy Probability of Performance Success metrics and Gate Reviews to institutionalize ESOH policy requirements for acquisition. Organized and facilitated a Safety Working Group comprised of members from across Navy Systems Commands to develop safety criteria statements for each of the Navy systems engineering technical reviews (SETR). Both of these projects will increase the fidelity and visibility of system safety programs within the Navy. Technically reviewed the SENTINEL Class Fast Response Cutter Hazard Tracking Database; of the 400 hazards identified, the review focused on the 30-40 High and Serious Risks due to time constraints. Served as the Executive Secretary for the DoD Acquisition ESOH Integrated Product Team and helped formulate DoD policy to fully integrate ESOH into the acquisition and systems engineering processes. As for the ESOH Community on the Defense Acquisition University's (DAU) Acquisition Community Connection site, develops detailed guidance and best practices on acquisition ESOH and system safety topics to assist acquisition programs. Led a team of experts to the ""ESOH in Acquisition"" booklet for DoD to provide acquisition professionals a tool that maps when system safety activities should be performed to influence system design throughout the systems engineering process. Developed the ESOH technical content for DAU Continuous Learning Modules ""ESOH in Systems Engineering"" and ESOH in JCIDS"" and DAU core acquisition, logistics, and systems engineering courses. Acted as ESOH assessor for Navy Independent Logistics Assessments, synthesized data from multiple technical sources and evaluate the effectiveness of acquisition programs' planning, procedures, and implementation of ESOH requirements. Updated the ""Strategic Environmental Goals in the Systems Acquisition Process,"" to help Navy acquisition program managers focus their ESOH integration efforts to ensure compliance of future systems and facilitate Fleet operations and training. Provided system safety and environmental expertise for the development of the PESHE Document Authoring Tool (DAT) for Naval Air Systems Command. PESHE DAT enhances the efficiency and effectiveness with which ESOH Coordinators and Principals for Safety are able to generate PESHEs documents by automating risk assessment and documentation processes, provides collaborative environment, and a repository of policy and best practices. Environmental Scientist January 1996 to January 2000 Company Name Provided broad-based program management, technical and regulatory analysis support at the headquarters level to the Department of the Navy, Chief of Naval Operations Environmental Readiness Division (CNO N45). Developed and reviewed business plans, technical, scientific and engineering studies in support of pollution prevention (P2) initiatives. Performed P2 opportunity assessments, P2 technology assessments and transfer, cost-benefit analysis of application and implementation of selected technologies, develop plan for Navy-wide implementation of selected technologies. Provided support for environmental life cycle cost analysis for Navy weapons system programs. Provided systems acquisition policy support and planning. Chief Aviation Support Equipment Technician January 1978 to January 1996 Company Name Air Warfare), E-7 (RET). Managed Environmental and Safety Programs for Navy Management Systems Support Office Detachment Pacific and USS Forrestal (AVT-59). Performed waste stream analysis and implemented waste and source reduction procedures on Navy ships and installations. Managed Hazardous Materials program; tracked HAZMAT from purchase through its life cycle to TSDF, recycle, or approved landfill. Received commendation from Commander Naval Air Forces, Atlantic inspection team for outstanding management of HAZMAT program. Performed database administration and maintenance and supply functional analysis for the Naval Aviation Logistics Command Management Information System (NALCOMIS). Coordinated numerous major system hardware and software upgrades, performed functional testing and analysis of the system releases. As Implementation Team Leader, coordinated and planned deployment of NALCOMIS information system at various Navy and Marine Corps activities. Implementation included site survey to determine user needs and physical locations, procurement of hardware and software, installation of infrastructure, database development and tailoring, training of on site personnel, and monitoring of the new system. Education MS : Environmental Management , 1996 National University Environmental Management BA : History/Government , 1991 Columbia College History/Government Affiliations International Council on Systems Engineering (INCOSE) National Defense Industry Association (NDIA) Publications DoD-AIA Working Group's Progress on NAS 411-1, Hazardous Materials Target List Update, K. Gill, NDIA Systems Engineering Conference, October 2015. MIL-STD-882E: Eight Element Process Changes - Highlight the New Details and Requirements, K. Gill, NDIA Systems Engineering Conference, October 2012. MIL-STD-882E: Risk Acceptance Requirements and Scenarios, K. Gill, NDIA Systems Engineering Conference, October 2012. Educating the Workforce for Early Integration of ESOH into JCIDS and Systems Engineering, R. Mirick and K. Gill, NDIA Systems Engineering Conference, October 2011 and NDIA Environment, Energy Security & Sustainability Symposium, May 2012. Safety in Naval Systems Engineering Technical Reviews (SETR), K. Gill and K. Thompson, NDIA Systems Engineering Conference, October 2010 and NDIA Environment, Energy Security & Sustainability Symposium, May 2011. Using MIL-STD-882D w/CH 1 to Manage Hazardous Materials, K. Gill, NDIA Systems Engineering Conference, October 2009. Acquisition Environment, Safety, and Occupational Health (ESOH) -DoDI 5000.2, K. Gill, NDIA Systems Engineering Division, System Safety Committee, Meeting, April 24, 2008. System Safety in Systems Engineering Tutorial, K. Gill, A. Stokes, S. Forbes, NDIA Joint Services Environmental Management Conference, May 17, 2007. Systems Safety - Systems Engineering Methodology for Managing ESOH Risks, K. Gill, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. UK and U.S. Approaches to ESOH Management in Defence Acquisition Projects, K. Gill and S. Rintoul, Equipment Safety Assurance Symposium, UK Ministry of Defense, November 15, 2007. Skills AIA, business plans, hardware, content, Controller, cost analysis, clients, database administration, Database, database development, documentation, Fast, focus, functional, government, HVAC, inspection, Team Leader, Logistics, Mark, Materials, Office, MOD 2, weapons, Management Information System, Navy, Naval, NAS, Network, Occupational Health, personnel, processes, procurement, program management, progress, Proposals, research, risk assessment, Safety, scientific, Strategic, system design, Systems Engineering, technical support, Systems Support, technical writing, technical documentation, upgrades ",AVIATION " PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996 Interests Hunting & Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting ",AVIATION " PEST CONTROL TECH Summary Seeking a position with a warehouse company, where I can use my experience as a Forklift Driver in order to maintain inventories in a good clean environment and to become an asset to your company. More than ten years experience. Experienced forklift operator able to receive cargo into packing area, report any overage, shortage and damages from that delivery to the appropriate agents or supervisors and follow packing instructions as indicated by paperwork. Experience working with lots of different materials. Ability to implement and perform pm's for planned maintenance programs. Excellent ability to use hand and power tools applicable to the trade. Ability to read, understand, and follow, safety procedures. Demonstrated ability to follow oral or written instructions. Able and capable of lifting 100lbs, can withstand extreme hot and cold conditions. Capable of prolonged physical effort, fast problem solver, ability to respect deadlines and to efficiently interrelate with other workers of the department. Highlights Shipping and receiving Safety-oriented Production scheduling Results-oriented Exceptional problem solver Manufacturing background Safety Orientation training Packing and scanning orders Multi-tasker Safety-conscious Customer-service focused Strong communication skills Natural leader Valid La driver's license Determined Basic math skills Lifts up to 100] pounds Accomplishments Used propane forklift to load trailer at warehouse. Prepared pallets by following prescribed stacking arrangement and properly tagging pallets. Earned a perfect attendance record for 3 years in a row. Assembled product containers and crates. Recorded numbers of units handled and moved, using daily production sheets or work tickets. Packed containers and re-pack damaged containers. Attended Flight School Education High School Diploma : BASICS 1998 St.Bernard High School , City , State Experience Company Name City , State Pest Control Tech 08/2014 to Current Maintained accurate stock records and schedules. Recommended and helped customers select merchandise based on their needs.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Company Name City , State warehouse/shipping and receiving 09/2012 to 08/2014 Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Processed customs duties and fees quickly to release international shipments. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Company Name City , State Warehouse/Driver 07/2011 to 08/2012 Selected products for specific routes according to pick sheets. Conducted monthly, quarterly and yearly inventories of warehouse stock. Resolved service issues in a timely manner, including coordinating and processing returns. Retained valid proof of insurance and registration in vehicle at all times. Maintained records required for compliance with state and federal regulations. Delivered customer orders to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. Company Name City , State Warehouse/Shipping and Receiving 08/2005 to 11/2011 Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Oversaw special orders and after-hours, urgent shipping jobs. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Received incoming shipments and reviewed contents against purchase order for accuracy. Rotated stock by code and receiving date. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Used propane forklift to load trailer at warehouse. Company Name City , State Driver/Helper 11/2004 to 08/2005 Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Retained valid proof of insurance and registration in vehicle at all times. Company Name City , State A/O Aviation Ordanance 11/1998 to 05/2003 Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Completed multiple fire prevention safety training. Practiced and followed all safety regulations and guidelines. Skills delivery, forklifts, inventory, ISO, weapons, organizing, pick, receiving, safety, Scanner, scanning, shipping ",AVIATION " ADVANCED LEVEL WHEELED VEHICLE MECHANIC Career Focus To obtain a challenging, rewarding position in a professional and structured environment, where I can utilize my vast military experience, work ethic and training to become an integral contributor to a growing and productive organization. Skills Proven excellence with budgets, schedules, coordination, supervision, training, management, and maintenance of projects and programs at all levels, effectively interpreting and communicating requirements across functional organizations. In depth knowledge of OSHA, NAVOSH, and the handling, storage and disposition of Government Owned Property, and capable of providing effective employee training on all related topics. Verbal, interpersonal skills: able to facilitate cooperation among team members. Managerial skills with time management and delegation with the initiative to take on tasks and resolve problems immediately. Deeply instilled discipline, work ethic, customer astuteness, and conceptual thinking. A fast learner who will be an immediate asset to any workplace. Windows Server 2008 - planning, deploying, configuring, and maintaining AD infrastructure, environment, and objects. Core Qualifications Installation, Configuring, and Management of Windows 7 Active Directory Windows Server 2008 R2 Administration of Active Directory Managing Windows Server 2008 R2 Components IP Addressing & Name Resolution Network Components of Windows Server 2008 R2 Windows Server 2008 R2 MCSE 70-640, MCSE 70-642 and MCSE 70-646 Key Differences between Server 2003 and Server 2008. Windows 7 Domain Integration & Client Support. DHCP, WINS, RRAS, IPSEC, TCP/IP, & Computer Troubleshooting. Installing and supporting Windows 7 and Windows Server 2008 in virtual environment. IP and IP Routing; IPsec; DHCP; Remote Access. Installing, configuring, managing, and maintaining hardware. Configuring Domain Name Resolution, Network Connectivity; Installing and Deploying Windows Server 2008. Windows Server 2008 AD DS; Domain Controllers; Sites and Replication; Domains and Forests. Windows Server 2008 AD Group Policy; Managing Files; Backup; Managing Printers; File Servers Monitoring Computers; Patch Management and Security; Certificate Services and Server Virtualization In depth knowledge of the following: Network protocols and devices; TCP/IP including Sub netting and CIDR notation. Education and Training 2016 Bachelor of Science : Information System Security Colorado Technical University － City , State Pursuing BAS in Information System Security  2012 Certificate of Completion : Network Administrator Centriq Training － City , State 2011 Bachelor of Science : Information Security Columbia Southern University － City , State Pursuing BAS in Information Security Work Experience 04/2008 to 06/2012 Advanced Level Wheeled Vehicle Mechanic Company Name － City , State Successfully provided training and schedules, supervised, and guided my team through all aspects of recovery operations, in-process inspection/troubleshooting procedures, repairs and overhaul of all assigned wheeled vehicle mechanical and electrical components and systems, including but not limited to: power plant/packs, compression ignition engines, engine fuel systems, air induction and exhaust systems, cooling systems, vehicle chassis, frame cross members, clutches assemblies, transmissions, transfers, final drives, propeller shaft assemblies, brake systems steering systems, suspensions systems, fifth wheel assemblies, wheeled vehicle crane, hoist and winch assemblies, and hydraulic systems, and automotive electrical systems. Supervised and performed diagnostic troubleshooting to determine maintenance repair criteria using Test Measurement Diagnostic Equipment (TMDE). Performed equipment classification inspections and processed all appropriate documentation. Performed battlefield damage, assessment, and repair (BDAR). Supervised team performance in compliance with all applicable safety and security guidelines and standards, including OSHA and 670-1 Army Standard of Procedures. Responsible for parts and maintenance of over 125 vehicles, I trained my soldiers on the use of the electronic manual to research part numbers. I was responsible for all parts, orders and procurement schedules, and I conducted monthly, quarterly, and yearly inventories of all shop tools and tents. Controlled Government Owned Property including vehicles, supplies and tooling valued at approximately $3 million. Coordinated and prepared Up Armored Vehicles, Tools and supplies for travel to Iraq May 2009. Researched and provided Military Intelligence to mission going Soldiers during the 12-month deployment of Operation Iraqi Freedom Campaign. I supervised and provided training and guidance to eight soldiers, and helped them initiate their civilian and military education, fostering personal and professional development. 01/2000 Organizational Apprentice Maintenance Technician Organizational Maintenance Technician Company Name 01/2000 During my tour, I was promoted to Tool Petty Officer and Training Petty Officer. Maintained and serviced aircraft engine, fuel, and lubrication systems. Handled and serviced aircraft ashore, or aboard a ship. Performed complete aircraft turbo shaft and turboprop engine repair to determine reasons for engine degradation through spectrometric oil analysis tests. I also evaluated jet engine performance by using jet test cells for fixed turbojet engines Corrosion Control - As an Aviation Mechanic, I ensured the proper handling and disposal of hazardous materials according to OSHA and NAVOSH standards. I maintained all 60 FA-18 Super Hornets up to U.S. Navy paint scheme and corrosion protection standards, without incident. I successfully maintained 60 government owned FA-18 E/F Super Hornets, valued at $3.6 billion, while supervising Navy airmen up to E3. I effectively trained airmen on OSHA and NAVOSH Hazmat disposal requirements, conducted in training for Ship Board readiness in Rim Pac Maneuvers in 1995 and 1997, and deployed on two Naval Westpac's in 1996 and 1997. I also conducted maintenance and paint scheme training on the F/A 18 E/F super Hornet during Carrier Qualifications aboard the U.S.S. Lincoln. As Tool Petty Officer, I was in charge of controlling additional government owned property, including shop tools valued at $80,000, as well as 20 mechanics' tool boxes valued at $120,000. 11/1994 to 05/2002 Aviation Mechanic Company Name － City , State Certifications  CompTIA A+ Certified Pursuing Network Security Certification Centriq Administrator Program Certificate Military Basic Military Training Duke (electronic warfare) Training Rollover in MRAP's and Humvee's Training IED Training MRAP's (Mine Resistant Ambush Protected) Vehicles Training Combat Life Saver Skills Training Aberdeen Proving Ground 91B (Light Wheel Mechanic) Training F/A 18 Power Plant Training Air Craft Corrosion Control & Paint Touch Up and Markings Ship Board Fire Fighting School  Skills A+ Certified, Active Directory, Backup Hardware, Computer Troubleshooting, Client Support, DHCP, File Servers, IP Configuration, Power Point, Excel, Word, Access, MCSE, Windows 7,  Network Security,Routing, TCP/IP Protocol.  Additional Information Active DoD Secret Security Clearance  Commendations Meritorious Unity Commendation Medal USN Commendation National Defense Service Medal X2 Armed Forces Expeditionary Medal Global War On Terrorism Service Medal Iraq Campaign Med W Campaign Star Army Service Ribbon Overseas Service Ribbon Mechanic Driver Badge Good Conduct Medal X2 ",AVIATION " RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful at managing inventory control, customer service and transportation logistics. Excellent problem solving and interpersonal skills. Managed and accounted for over $100 million of military munitions with zero errors. Monthly inventories of multiple warehouses. Reconciled daily issue and turn-in paperwork of customer units. Consistently recognized for excellence in that field. Successfully opened, developed and maintained a consolidated mail facility, servicing more than 5,000 soldiers. With no prior experience was able to quickly learn and comply with all military, and federal regulations and handled certified, registered and insured mail with 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear and concise communication Flexible with availability Highly adaptable to a variety of situations and personalities Constant desire to learn. Strive to be the subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As the Non-Commissioned Officer in Charge of day to day operations for the 4th Combat Aviation Brigade Mail Room, was directly responsible for ensuring it's perfect 100% pick up record from September, 5 2012 - April, 17 2015. Tracked and verified by the Official Mail and Distribution Center, for the Fort Carson Post Office Received 4 consecutive commendable ratings for attention to detail, and outstanding performance, during the Army 4th Division Postal Inspections Selected by the 4th Infantry Division G1 for Best Mail Room on the Installation, Fort Carson, for the first quarter of FY 13 Chosen by leadership, to compete at the promotion board, was awarded promotable status and sent to the Basic Leaders Course. Earned the trust and confidence of senior leadership and, put in charge of a team of my peers, in their absence, on several occasions, to turn in live and expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer in Charge Brigade Mail Room June 2012 to May 2015 Company Name - City , State Management: · Opened, developed, and managed a consolidated mail room for 5,000 soldiers. Certified by the USPS and handled over 300,000 pieces of mail, as well as, 10,000 pieces of Certified and Registered mail with zero loss. Trained 6 soldiers to perform as a cohesive team while accomplishing daily activities of the brigade mail room. Rank: SPC/E-4 (P) - Ammunition Specialist June 2011 to June 2012 Company Name - City , State Developed load plans based on training requirements and federal regulations regarding the transport of hazardous materials Trained and guided several junior soldiers in the operation of material handling equipment and it's use in safe handling and transportation of aviation ammunition Rank: SPC/E-4(P) Promotable - Ammunition Specialist November 2009 to June 2011 Company Name - City , State Supported all basic training and advanced individual training, weapons ranges Ensured all training was able to be conducted as scheduled by consistently making all deliveries on time with 100% accuracy Assisted in the drawing, delivery, and turn-in of over 14 million rounds of ammunition, valued at over 30 million dollars. Rank: SPC/E-4 - Ammunition Stock Control and Accounting Specialist May 2007 to November 2009 Company Name - City , State Stock Control: · Inventoried, issued, transported, and managed over $100 million of military munitions with zero loss. Instructed and trained 5 personnel on the Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively with civilian contractors, and Republic of Korea officers and soldiers in a successful effort to ship 100 containers of ammunition back to the United States. Residential/ Commercial Painter June 2000 to May 2007 Company Name - City , State Maintained professional, appearance and attitude, to develop client confidence. Consistently developed ideas to maximize output and accuracy. Accomplished tasks to standard, often ahead of time on both; jobs working alone and jobs working as a team member. Education Associate of Science : Pre-Engineering Pikes Peak Community College 2016-2018 - City , State - Enrolled in Fall 2016 Semester to begin work on an Pre-Engineering A.S Degree. - I then hope to transfer to Colorado School of Mines to obtain a B.S Degree in Engineering. Skills Dedication to customer service, often remaining flexible with availability to accommodate as many customers as possible Proven competency in learning all aspects of state and federal regulations, and ensuring 100% compliance from those I work with Accepts challenges with no hesitation; never retreated from opportunities of greater responsibility Exceptional ability to recognize potential problems and work to resolve them quickly and discreetly. Affirming the customers confidence. ",AVIATION " GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded, highly experienced leader* Quickly establishes trust and effective working relationships * Focus on effective communication between teams * Creative, articulate and resourceful * Successful at team mentoring and develop individuals into leadership *Innovative, energetic and a good sense of humor Skills Work History 01/2014 to Current Government Relations, Communications and Organizational Development Director Company Name – City , State Government Relations and Communications WSDOT Toll Division Leadership: Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects. Oversees implementation of continuous improvement and Lean project. Represents the division with the media, government and industry representatives, and citizens. Government Relations: Serves as a strategic advisor to department executives on key tolling, communication and legislative strategies. Communications: Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division. Distills complex financial and technical information into clear graphic storytelling and understandable communication. Facilitates resolution workshops on policy conflicts between internal and cross functional partners. Leads external communications team leverage of current social media tools. Team: 2 managers, 8 staff Director of Budget and Program Development Washington State Ferries Leadership: Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. Trained, coached and mentored staff to ensure smooth adoption of new program. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . 08/2008 to 09/2011 Director of Program Management Company Name – City , State Greco led the Program Management for the AWV program with a $3.125 billion budget. She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures. Greco led budget, finance, human relations, communications, real estate services, consultant and third party agreements including railroads. Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project. She was responsible for financial forecasts, budget development and accounting for the AWV program. Directed 5 managers and a team of 33 employees. Developed and rolled out new policies. Hired and trained [number] of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Partnered successfully with [departments, clients] to produce [positive outcome] . 04/2006 to 08/2008 Project Director, I-90 Corridor and Sound Move Projects Company Name – City , State Directed delivery of design and construction projects for high capacity transit in the I-90 corridor and for the completion of Sound Transit Sound Move projects. Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system. Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects, Alaskan Way Viaduct, SR 520 and I-405. 07/1995 to 03/2003 Manager, Aviation Services and Planning Company Name – City , State Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program, Aviation Planning, Outreach and Education Program. Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division. Created the WSDOT Airport Land Use Compatibility Program, which now serves as a national model in protecting airports through local land use planning. Restructured the Aviation System Plan into a dynamic web-based resource tool for the 129 airports in Washington. Managed consultants for delivery of the statewide pavement management program. Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy. Public Affairs Specialist Company Name – City , State Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing, and numerous aircraft accidents. Provided media training to senior management as well as support during media interviews including the television shows, 60 Minutes and 48 Hours. 09/2011 to 01/2014 Director, Budget and Program Development Company Name – City , State Serves as Director of Budget and Program Development for WSDOT Ferries Division with a $760 million biennial budget serving over 22 million passengers each year. Greco oversaw program management for the operating and capital budgets and established a trend and change management program. Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. She is experienced in interest arbitration for numerous collective bargaining agreements. Greco oversees the organization's performance management program and has a demonstrated ability to inspire and preserve teams. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . Strengthened company's business by leading implementation of [project] . Trained, coached and mentored staff to ensure smooth adoption of new program. Education Bachelor of Science : Flight Technology Flight Technology Central Washington University Executive Management Program, Evans School, University of Washington : Skills arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops Additional Information Non-Profit and Community Support Neighborhood Youth Alliance, Founding Director Math and literacy outreach to homeless and children in poverty, Lynnwood, WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2 ",AVIATION " GEEK SQUAD AGENT Professional Profile IT support specialist with experience across multiple disciplines including technical support, customer service, computer repair, and military service. I am hard working, willing to learn, team oriented, and comfortable working independently as well. Qualifications Windows / Mac / IOS / Android Technical Support Hardware & Software Maintenance User Training Malware Detection & Removal Customer Service Entry Level Active Directory & Ticketing Problem Solving & Research Experience Company Name August 2014 to October 2016 Geek Squad Agent City , State Provided technical support in person and over the phone. Performed hardware and software installation and repair. Refurbished and setup PCs and peripheral devices. Company Name January 2013 to January 2014 Shipping & Receiving Associate City , State Performed shipping and receiving of product. Assisted with inventory management. General logistics and warehouse duties. Company Name January 2009 to January 2012 Assembler/Shipping & Receiving Associate City , State Assembled and tested tanks according to specifications. Maintained inventory of tools and supplies. Performed shipping and receiving duties. Company Name January 2005 to January 2009 Aviation Electrician City , State Performed troubleshooting and maintenance of aircraft. Performed ground handling and marshalling of aircraft. Performed daily safe for flight inspections. Education Purdue University 2014 B.S : Computer & Information Technology City , State Computer & Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting ",AVIATION " PROGRAM DIRECTOR / OFFICE MANAGER Summary Highly personable, tech savvy Professional with 9 plus years of experience in administrative and customer service roles including 5 years of non-profit experience. Demonstrated ability to develop and maintain relationships through dependability and exceptional service leading to increased repeat and referral business and support. Effectively communicates with the Executive & Advisory Board of Directors with the constant ongoing of daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers for educational awareness programs within the community, maintaining donor data with use of Sage Fundraising 50 donor software, mailings of thank you letters and fliers to donors, creating marketing materials and social media postings, and maintaining website and calendar updates. Additional qualifications include use of Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems Windows XP, Vista and Mac, Skype, Facebook, YouTube, Twitter & LogMeIn Remote. Experience Program Director / Office Manager March 2009 to Current Company Name － City , State Serve as director for a not-for-profit corporation tending to the needs of survivors diag- nosed with all forms of Gynecological cancers & their caregivers. Raising awareness, fundraising, and hosting local lunch and learns and community events. Implemented a program with third year medical students at U of L & U of K called ""Sur- vivors Teaching Students."" Partnered with the James Graham Cancer Center & Norton Hospital in the design of a new High Risk Screening Clinic for Ovarian Cancer. Facilitate monthly support group meetings to GYN Cancer Survivors and their Cargiv- er's. Handle all of the day to day operations in keeping a Non-Profit Organization healthy and thriving. Maintain donor mailing lists and send out thank you letters and fliers for upcoming events. Maintain website and calendar updates. Create marketing materials and social media postings. Maintain donor data with use of Sage Fundraising 50 donor software and Virtual Termi- nal and Merchant Solutions software. Personal Assistant to Director of Aviation Company Name － City , State Assisted in all day-to-day needs of the Director. Made travel arrangements, organized office space, and hosted meetings for clients to review veneer products. Assisted in the Interior design and implementation of high end Private Jets: Personally designed Oprah Winfrey's & Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream and Bom- dardiers corporate company jets. Guest Services Representative Company Name － City , State Flight Attendant Company Name － City , State Collaborated with Customer Care / In-Flight Managers to create strategic plans to en- hance customer satisfaction. Provided employees with tools to maintain and increase service levels to both internal and external customers. Increased employee knowledge by assisting with development and implementation of product-awareness program. Served as In-Flight Training Instructor. Emergency Safety (First Aide, CPR & Automated External Defibrillator) · Emergency Procedures · Crew Resource Management to Line Holding Pilots & Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor of Arts : Psychology Social Sciences The University of Louisville － City , State Psychology Social Sciences High School Diploma Presentation Academy － City , State Interests Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying and Photography. Psi Chi Member: The National Honor So- ciety of Psychology - Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home of the Innocence; Meredith Dunn Day Care Center and Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League of Louisville & Ovarian Awareness of Kentucky Advisory Board member. ",AVIATION " STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect ",AVIATION